1213 Customer Relations jobs in Essex

Customer Service Coordinator required to join a growing and established new build, new homes organisation. Hours of work will be Monday - Friday, 8.30am - 5.30pm. Yearly salary is between 31,000 - 33,000 .

Duties:

• Breakdown issues reported into specific defects
• Produce relevant remedial work instructions
• Keep purchasers regularly updated regarding the progress of individual issues
• Deal with all administrative functions as directed by other team members
• Liaising with clients on a daily basis booking in technicians and subcontractors in what is a heavily telephone orientated position this person must be able to work under pressure

Benefits:

• 31,000 - 33,000 per annum
• Parking
• 25 days holiday plus bank holidays
• Life Insurance
• Death in service
• Pension

Experience required:

• Previous new build, new homes customer care, housing, social housing experience
• Ability to multi-task and remain calm under pressure
• Excellent communication skills, both verbal and written
• Good eye for detail
• Excellent empathy and professionalism but also able to be assertive

Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our web.

Customer Service Administrator
28,500 per annum
Braintree, Essex
Monday-Friday, 9am-5pm, 35 hours

Please note, you must drive and have access to a vehicle due to location

Are you passionate about making a difference? Do you have a knack for providing empathetic support to vulnerable individuals? Our client is currently seeking a Customer Service Administrator to join their team on a permanent basis. This is a fantastic opportunity to contribute to the well-being of people.

As a Customer Service Administrator, you will play a crucial role in supporting emotionally sensitive individuals through telephone and face-to-face advice. This fast-paced environment demands resilience and adaptability, as you'll be working with the Regional Assistant Manager to reprioritise your tasks based on evolving needs and priorities. Your efforts will directly impact the lives of our clients, and the satisfaction you derive will be immeasurable.

To succeed in this role, you should be target driven, friendly, and possess proven experience of working under pressure and within deadlines. If you thrive in a dynamic working environment and are eager to make a difference, we want to hear from you!

Responsibilities include:

• Supporting vulnerable individuals with completing applications accurately and within required KPIs and timescales
• Providing detailed induction briefings and offering advice and guidance to clients throughout the process
• Collaborating with the regional team to ensure compliance with regulatory requirements, health and safety standards, and policies
• Ensuring clients are aware of eligibility criteria and their obligations to provide supporting evidence within specified timescales
• Handling inbound and outbound calls effectively, while maximising support provided to those in need
• Undertaking casework, including complex or safeguarding cases, as required
• Maintaining accurate case records, completing case follow-ups within prescribed time scales, and conducting necessary administrative tasks
• Providing face-to-face outreach support for clients with additional needs as scheduled at designated locations

Qualifications and Skills:

• Proven experience of providing advice and support in sensitive and emotionally demanding situations
• Ability to work under pressure and meet deadlines
• Experience working towards challenging performance KPIs
• Empathetic approach to assisting individuals facing transition and uncertainty
• Ability to learn quickly and adapt to change

Recruitment Process:

• Counter Terrorism Check (CTC) is required - this will be complete by the client on your behalf
• A fully enhanced DBS certificate is required
• Must have 5 years continuous residency in the UK
• A valid passport

Join our client's team and be part of a dynamic organisation that values its employees' well-being and personal growth. Apply now and make a positive impact on vulnerable individuals in our community!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

A large national FM and maintenance company is looking for an experienced Subcontractor/Planner to be based at a large static site in and around the area of Essex. This is a fantastic role for the right person to join an established maintenance team working.

Job Title: Subcontractor/Planner
Permanent - Full Time
Salary - up to 27,500 per annum
Location - Based in basildon
No hybrid working
CM11 2UF

Due to continued growth, we're looking to recruit a Customer Service Planner to join our team in the Barleylands.
About the Role
Joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.

Using our MSi system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

Responsibilities:

• Previous administration experience.
• Proven experience in scheduling/planning within a Social Housing or Contractor repairs environment.
• Competent in communicating with direct operatives, subcontractors and residents.
• Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
• Planning knowledge of what works can be sequenced or can be undertaken concurrently.
• Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
• Previous experience dealing with high volumes of calls and customer repair related enquiries.
• Good level of written & verbal English.
• Good working knowledge of Microsoft Office.
• Good organisation & communication skills e.g. ability to communicate with different stakeholders at different levels.
• Passionate about service delivery and customer satisfaction.

Note, no hybrid working, must be able to work from an office located at Barleylands.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Are you looking for a new career in sales and customer service?

Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales advisor and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales advisor and marketing industry.

Within this opportunity you will be working alongside the best sales advisors and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives.

Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales advisor and customer service environment.

Successful candidates will:

Have strong communication skills and customer service skills

Be self-motivated

Have a tenacious approach to personal development

Possess a competitive sales mentality

Have an entrepreneurial mind-set

Sales advisors and Customer Service advisors will:

Approach new and potential customers on behalf of their clients

Keep up to date with relevant client product information

Understand customer trends and market traits

Provide excellent Customer Service in a professional manner

Complete Sales and relevant paperwork to a high standard

Set individual sales targets and goals to achieve

No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'.

Apply now.

* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying

Customer Service/Sales Support Representative
Colchester - Office-based, full-time (37.5 hours per week)
25 days holiday plus bank holidays
Free parking available
Salary: 28,000 per annum + potential 500 yearly bonus

About the Role
We're currently recruiting for a Customer Service Representative to join a well-established, fast-paced business with over 20 years of success in its industry. This is a customer-focused and order processing role, ideal for someone who enjoys helping people and ensuring a smooth end-to-end customer experience.

Your day-to-day responsibilities will centre around handling inbound enquiries, processing orders, and supporting customers through their buying journey. There are no outbound calls, cold calling, or lead generation required-this is a fully reactive customer support role.

About You
We're looking for someone with a positive attitude, great communication skills, and at least 2 years' experience in a similar customer service or office-based support role. You'll be a team player who's confident speaking with customers over the phone and via email, always aiming to deliver a high standard of service.

You'll also be quick to learn product information and internal systems so you can handle orders accurately and resolve queries promptly.

Key Responsibilities as a Customer Service Representative:

• Responding to inbound phone calls and email enquiries from customers
• Processing orders efficiently with attention to detail
• Providing aftersales support to ensure customer satisfaction
• Delivering professional and friendly service to every customer
• Resolving issues and queries in a timely and helpful manner
• Preparing, issuing, and following up on customer quotations
• Liaising with internal teams to ensure a smooth customer journey
• Maintaining accurate customer records

What's in It for You

• A stable, office-based full-time role in a supportive team
• Competitive salary of 28,000 plus up to 500 annual bonus
• 25 days holiday plus all bank holidays
• Free on-site parking
• A friendly and collaborative working environment

Interested?

If you're looking for a role where customer care comes first and you enjoy working in a team environment, click apply now.

Customer Service Manager - Chelmsford

Our client based in Chelmsford is seeking a proactive Customer Service Manager to lead their customer service team in a permanent, full-time role working Monday - Friday 8:00am - 6:00pm. The position offers a salary range of 30,000 to 35,000 per annum, depending on experience. This is a great opportunity to join an established company where you will drive service improvements, develop your team, and elevate the overall customer experience.

Key responsibilities:

• Lead, coach, and develop the customer service team to maintain high performance and customer satisfaction

• Manage escalated customer concerns, ensuring timely and effective resolution

• Design and refine customer service policies and workflows to boost efficiency and service quality

• Monitor key metrics and customer feedback to identify trends and areas for improvement

• Collaborate with other departments to ensure a seamless customer journey

Required skills and experience for this Customer Service Manager position:

• 3-5 years in customer service with experience managing teams

• Strong leadership, communication, and problem-solving abilities

• Familiarity with customer service platforms such as Zendesk

• Experience engaging directly with customers through multiple channels

Benefits:

• Performance-based bonus scheme

• Employee discounts

• Pension plan

If this sounds like the role for you, please send your CV and contact Connor at Prime Appointments for a confidential discussion. #officejobs

We are working with an award winning employer to find a Customer Services Administrator in the Witham area to join their team.

As part of the role you will be working within the science and research industry, liaising with both UK and International clients; primarily on email. Primarily office based, the role will on occasion require client or site visits and event participation.

This is for a 6-month fixed-term contract, with potential to be made permanent over time.

Please note you must be a car driver and have access to your own car; and live within a 20 mile commute of Chelmsford. We will not consider applications from those out of area.

Main Duties and Responsibilities

• Championing core values and ethics, proactively following group policies.
• Daily Management of your portfolio with focus on high quality service delivery primarily via email
• Building strong relationships with clients
• Producing electronic certificates, reports and invoices in an accurate and timely manner
• Data management of job progress system and client information
• Interpreting results/reports and taking appropriate actions, both internally (other departments, group offices, subcontractors) and externally with clients
• Contributing to credit control activities as required to enable prompt payment
• Undertaking and providing training activities as required
• Ability to problem solve and find solutions to complex queries
• Ability/willingness to assist in other areas of the Metals & Minerals business from time to time, as and when required
• Pro-active participation in:
• Team meetings and following through actions/projects
• Contributing to upkeep and improvement of office processes and procedures
• Keep up to date with market intelligence and best practises
• Build strong links with other internal departments (sales and marketing, laboratory, finance, other coordination teams, legal)
• Attend client meetings and events as and when required
• Responsibility to ensure all Quality, Health, Safety and Environmental tasks are completed within a timely manner.
• Adherence to quality Key Performance Indicators
• Adherence to all legal requirements
• Involve in overall process improvement

Deliverables

• Follow set quality key performance indicators
• Ensure all daily, weekly, and monthly priorities are completed efficiently and effectively
• Adherence to latest sanction controls, financial controls and other legal requirements

Experience

Educated to A level standard (or equivalent experience/qualification).

Ability to communicate to a high standard.

Ability to manage time effectively.

Flexible, innovative and creative.

Customer focused.

Benefits

The great benefits of working for this company are below.

• 5% EE with 5% ER pension
• 24 days (rising to 25 in 2024) holidays plus public bank holidays (Pro Rata)
• Life Assurance - 3x cover
• Group Income Protection - 26 week deferred period, 50% of salary for up to 5 years
• Employee Assistance Program
• Cycle to Work - Flex Self Funded Via Vivup
• Tech-scheme (White Goods) - Flex Self Funded Via Vivup
• Gym Membership discount vouchers - Flex Self Funded Via Vivup
• Discounts/Perks - Flex Self Funded Via Vivup
• Car Salary Sacrifice - Flex Self Funded Via Vivup
• Receive external training

Additional Notes:
Location Disclosure: Please mention your location in your CV. Applications without location details may experience delays in processing.

Eligibility: Only applicants with UK residency and full visa status will be considered. Applications from those outside of the UK will not be shortlisted. If you plan to relocate, please mention this in your CV or cover letter.

Job description

We are recruiting for a Customer Service Advisor to join our friendly team based on the outskirts on chelmsford. This is a great opportunity for someone who wants to learn or build on their customer service and complaint handling abilities in a busy trade environment.

As one of our Service & Complaints Advisors you will be reporting directly to the Customer Service Team Lead and your responsibilities will include but are not limited to:

Responding to customer enquiries at the first point of contact from varriety of channels including, phone, email, web, and internal systems

Work closely with internal teams to ensure customers are getting the service they have been promised

Provide clear and concise responses to all enquiries and ensure all information given is correct and accurate

Resolve customer issues and complaints in a timely manner or where necessary escalate following an internal process to get the best resolution for the customer

Provide reactive and proactive support to increase customer retention

Ensure all missed calls are followed up

Provide ETAs and servicing history to customers when requested

Office experience is preferred but not essential. The successful candidate will have excellent communication skills, the ability to use own initiative and work under pressure, be very organised, efficient and can multitask.

Driving is essential for this role - Due to location

Job Types: Full-time, Permanent

Job Types: Permanent, Full-time

Pay: 26,150

Benefits:

Company events

Company pension

On-site parking

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job title: Customer Service Manager

Location: Hoddesdon

Contract: Permanent

Hours: 8-5

Salary: 35k

About the role:

Join a market-leading bathroom solutions distributor and lead their internal sales team to deliver the company’s business plan and meet key regional sales targets, all while upholding their core values. Foster a motivated and supportive team environment to ensure exceptional, professional service for customers.

Key responsibilities:

Team Management

• Plan resources to meet daily and long-term goals
• Develop, train, and upskill team members
• Motivate and engage team through regular reviews
• Ensure strong product knowledge and customer service standards
• Manage attendance and performance
• Oversee recruitment, development, and succession planning

Internal Sales Management

• Set and achieve team KPIs and sales targets
• Drive product sales through team training and brand promotion
• Analyse orders, returns, and market trends
• Report weekly on sales performance and insights
• Collaborate with Warehouse and Transport teams on delivery issues
• Ensure consistent and efficient sales processes
• Identify and implement process improvements
• Maintain a safe working environment

Candidate Requirements:

• Experience in customer service management
• Experienced with CRM systems (Kerridge a plus)
• Strong team leadership skills
• Commercially aware
• Customer-focused with service excellence
• Motivational and proactive leader
• Detail-oriented
• Excellent communicator
• Committed to continuous improvement
• Able to manage multiple priorities

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data.