801 Customer Relations jobs in London
Sales & Relationship Management - Italian Speaking
London, London
S&P Global
Posted 11 days ago
Job Viewed
Job Description
**About the Role:**
As a Senior Sales and Relationship Management Representative, you will play a key role in driving the success of client relationships within Italy and other European countries. You will oversee the entire sales lifecycle, from identifying and pursuing new business opportunities to analysing data and trends, conducting lead prospecting, and managing existing client relationships to ensure satisfaction and retention.
Your expertise in effectively presenting the OSTTRA value proposition will be essential, whether introducing new services or reinforcing the benefits of existing ones. You will also negotiate commercial terms with key decision-makers to maximise revenue potential. Collaborating with an experienced sales team and product specialists, you will engage with various departments across OSTTRA to deliver tailored solutions that meet client needs and foster long-term partnerships.
**Key Accountabilities:**
+ **Drive Revenue Growth:** Execute a strategic sales plan to enhance revenue generation from both existing and new clients, ensuring alignment with overall business objectives.
+ **Market Insight:** Analyse the global competitive and regulatory landscape, understanding its implications to inform strategic decisions and client engagements.
+ **Client-Specific Strategies:** Develop and implement tailored account plans that address the unique challenges and opportunities within client segments, fostering deeper relationships and enhanced service delivery.
+ **Collaborative Strategy Development:** Partner with Sales Leadership, Business Line Heads, Product Leads, and Marketing to create and execute strategies that effectively position OSTTRA's products and services, focusing on:
+ _Expanding client acquisition and segment penetration._
+ _Increasing the diversity of asset classes and products utilised by clients._
+ _Enhancing overall and per-client transaction volumes on our platforms._
+ **_Proactive Communication:_** _Utilise the CRM system to initiate and maintain_ proactive communication across segments, ensuring seamless coordination and driving effective sales efforts.
+ **Industry Representation:** Actively represent OSTTRA at industry conferences, trade shows, and professional associations, showcasing our value proposition and expanding our network.
**Person Specification:**
+ **Proven Experience:** Demonstrated success with the financial community, showcasing a robust track record in lead generation, impactful product presentations, effective commercial negotiations, and exceeding sales targets.
+ **Financial Market Knowledge:** Deep understanding of financial market ecosystems and post-trade processes, enabling you to navigate and address client needs effectively.
+ **Client Communication Skills:** Ability to interpret and respond to client communications thoughtfully, balancing their needs with strategic sales objectives to drive results.
+ **Solution-Oriented Mindset:** Capacity to understand client workflows and requirements, positioning tailored solutions that meet their unique challenges and enhance satisfaction.
+ **Relationship Building:** Strong ability to cultivate and maintain relationships with key decision-makers, fostering trust and collaboration for long-term partnerships.
+ **Team Player with Independence:** Comfortable working both independently and as part of a collaborative team, demonstrating adaptability and initiative.
+ **Effective Prioritisation:** Skilled in self-prioritising tasks and managing shifting objectives, ensuring focus on high-impact activities.
+ **Multitasking Ability:** Proven ability to thrive in a fast-paced, dynamic environment, managing responsibilities to both internal and external stakeholders efficiently.
+ **Organisational and Analytical Skills:** Strong organisational capabilities paired with analytical skills, allowing for effective data-driven decision-making.
+ **Exceptional Communication:** Excellent oral and written communication skills, facilitating clear and persuasive interactions with clients and colleagues alike.
+ **Languages:** Fluent Italian required
**Special Job Requirements:**
+ Some travel required
**About OSTTRA**
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
**What's In It For** **You?**
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:? ?and your request will be forwarded to the appropriate person?
**US Candidates Only:** The EEO is the Law Poster ? describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID:** 314744
**Posted On:** 2025-06-27
**Location:** London, United Kingdom
As a Senior Sales and Relationship Management Representative, you will play a key role in driving the success of client relationships within Italy and other European countries. You will oversee the entire sales lifecycle, from identifying and pursuing new business opportunities to analysing data and trends, conducting lead prospecting, and managing existing client relationships to ensure satisfaction and retention.
Your expertise in effectively presenting the OSTTRA value proposition will be essential, whether introducing new services or reinforcing the benefits of existing ones. You will also negotiate commercial terms with key decision-makers to maximise revenue potential. Collaborating with an experienced sales team and product specialists, you will engage with various departments across OSTTRA to deliver tailored solutions that meet client needs and foster long-term partnerships.
**Key Accountabilities:**
+ **Drive Revenue Growth:** Execute a strategic sales plan to enhance revenue generation from both existing and new clients, ensuring alignment with overall business objectives.
+ **Market Insight:** Analyse the global competitive and regulatory landscape, understanding its implications to inform strategic decisions and client engagements.
+ **Client-Specific Strategies:** Develop and implement tailored account plans that address the unique challenges and opportunities within client segments, fostering deeper relationships and enhanced service delivery.
+ **Collaborative Strategy Development:** Partner with Sales Leadership, Business Line Heads, Product Leads, and Marketing to create and execute strategies that effectively position OSTTRA's products and services, focusing on:
+ _Expanding client acquisition and segment penetration._
+ _Increasing the diversity of asset classes and products utilised by clients._
+ _Enhancing overall and per-client transaction volumes on our platforms._
+ **_Proactive Communication:_** _Utilise the CRM system to initiate and maintain_ proactive communication across segments, ensuring seamless coordination and driving effective sales efforts.
+ **Industry Representation:** Actively represent OSTTRA at industry conferences, trade shows, and professional associations, showcasing our value proposition and expanding our network.
**Person Specification:**
+ **Proven Experience:** Demonstrated success with the financial community, showcasing a robust track record in lead generation, impactful product presentations, effective commercial negotiations, and exceeding sales targets.
+ **Financial Market Knowledge:** Deep understanding of financial market ecosystems and post-trade processes, enabling you to navigate and address client needs effectively.
+ **Client Communication Skills:** Ability to interpret and respond to client communications thoughtfully, balancing their needs with strategic sales objectives to drive results.
+ **Solution-Oriented Mindset:** Capacity to understand client workflows and requirements, positioning tailored solutions that meet their unique challenges and enhance satisfaction.
+ **Relationship Building:** Strong ability to cultivate and maintain relationships with key decision-makers, fostering trust and collaboration for long-term partnerships.
+ **Team Player with Independence:** Comfortable working both independently and as part of a collaborative team, demonstrating adaptability and initiative.
+ **Effective Prioritisation:** Skilled in self-prioritising tasks and managing shifting objectives, ensuring focus on high-impact activities.
+ **Multitasking Ability:** Proven ability to thrive in a fast-paced, dynamic environment, managing responsibilities to both internal and external stakeholders efficiently.
+ **Organisational and Analytical Skills:** Strong organisational capabilities paired with analytical skills, allowing for effective data-driven decision-making.
+ **Exceptional Communication:** Excellent oral and written communication skills, facilitating clear and persuasive interactions with clients and colleagues alike.
+ **Languages:** Fluent Italian required
**Special Job Requirements:**
+ Some travel required
**About OSTTRA**
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
**What's In It For** **You?**
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:? ?and your request will be forwarded to the appropriate person?
**US Candidates Only:** The EEO is the Law Poster ? describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID:** 314744
**Posted On:** 2025-06-27
**Location:** London, United Kingdom
This advertiser has chosen not to accept applicants from your region.
0
Senior Principal Relationship Management and Business Development
London, London
Discover
Posted 11 days ago
Job Viewed
Job Description
**Discover. A brighter future.**
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
**Job Description:**
**What You'll Do**
Responsible for managing business development in one or more countries, regions or industries. Responsible for building and maintaining a robust pipeline of new sales opportunities through effective networking and relationship development with appropriate industry and FinTech companies.
Responsible for cultivating and expanding multiple strategic and complex external relationships by serving as lead representative for Discover to identify and drive opportunities to expand business targets within portfolio. Serves a strategic role in increasing network transaction volume and revenue generation by selling new programs (e.g. Prepaid, Credit, Debit, etc.).
**How You'll Do It**
+ Drive new partnerships with payment service providers to grow merchant acceptance for Discover in the UK.
+ Manage the entire sales process, from pipeline development, lead generation to closing deals, and implementation. Manage pipeline.
+ Strategically identifies leads, develops proposals, responds to RFP's and negotiates agreements to maximize network growth. Identifies and creates business case to establish new development activities with internal (Risk, AML, etc.) and external industry partners.
+ Serve as the strategic liaison between Discover external accounts, by maintaining relationships with decision-makers across company divisions of each participant. Actively manages and escalates risk and customer-impacting issues or complaints within the day-to-day role to management.
+ Explores new partnership opportunities and manages a portfolio of clients to retain, grow and drive existing and new business by exploring acceptance and volume growth.
+ Manage and build relationships with existing strategic network participants. Maintain knowledge of partners, industry trends and competitive environment by performing market analysis and maintaining opportunity pipeline to recommend actions in improving Discover's position.
+ Drives internal processes including; development of communications, account management, approval requests and contract negotiations, compliance and risk management.
+ Performs market analyses and business development activities to increase network transaction volume and revenue generation.
+ Partner internally and externally to identify new or additional business opportunities within accounts; maintain and grow relationships to attain new business value and improve client experience.
+ Advise network participant of new product, marketing or operational initiatives and act as primarily liason into Discover to ensure improved market position for DFS.
+ Address client inquiries and problem solve to resolve opportunities or issues. Negotiate contracts, pricing agreements or incentives while ensuring compliance with new processes and business practices.
**Qualifications You'll Need**
**The Basics**
+ Bachelors Business Administration and Management, Finance, Marketing or related
+ Payments, Relationship Management or Marketing
+ Technical expertise (i.e.; mobile payments, vehicle commerce, SRC, payment chip technology, IOT emerging technologies) to support digital partners
**In Lieu of Education Experience**
+ Business Development, Sales, Strategy, Payments, Relationship Management or Marketing
+ Technical expertise (i.e.; mobile payments, vehicle commerce, SRC, payment chip technology, IOT emerging technologies) to support digital partners
**Physical and Cognitive Requirements**
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:
+ Primarily remain in a stationary position.
+ Occasionally move about the work environment to complete the major responsibilities of the job.
+ Primarily performed indoors in an office setting.
+ Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
+ Ability to communicate verbally.; Ability to communicate in written form.
+ Travel up to 50% of the time.
**Bonus Points If You Have**
+ Masters Business Administration and Management, Finance, Marketing or related
+ Business Development in Fintech, Credit, Debit, Prepaid, and/or Commercial Payments
+ Passion for sales and adept at solving business problems, with a relentless drive to secure new PSP partnerships-whether directly or indirectly through Discover merchant acquirers.
+ Ability to work on a pipeline to sign up new partners while simultaneously managing existing partnerships.
+ Hands-on approach, involved in planning, sales, and implementation.
+ Proven track record of signing up new partners from planning to closure.
+ Extensive experience working with PSPs, including embedded finance companies like Bigcommerce and Lightspeed, as well as gateways or Payfacs, etc. Alternatively, experience at merchant acquirers or payment networks collaborating with these type of PSPs.
+ Solid understanding of the UK/European PSP landscape.
+ A team player who brings energy, ideas, and fun, along with a strong problem-solving mindset.
*** Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United Kingdom on a full-time basis. ***
**Application Deadline:**
The application window for this position is anticipated to close on Jul-01-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover, a division of Capital One, N.A., is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights) ( complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
Positions marked as remote eligible are limited to remote locations within the country in which the position is based.
Applicants must be 18 or older at the time of hire.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
**Job Description:**
**What You'll Do**
Responsible for managing business development in one or more countries, regions or industries. Responsible for building and maintaining a robust pipeline of new sales opportunities through effective networking and relationship development with appropriate industry and FinTech companies.
Responsible for cultivating and expanding multiple strategic and complex external relationships by serving as lead representative for Discover to identify and drive opportunities to expand business targets within portfolio. Serves a strategic role in increasing network transaction volume and revenue generation by selling new programs (e.g. Prepaid, Credit, Debit, etc.).
**How You'll Do It**
+ Drive new partnerships with payment service providers to grow merchant acceptance for Discover in the UK.
+ Manage the entire sales process, from pipeline development, lead generation to closing deals, and implementation. Manage pipeline.
+ Strategically identifies leads, develops proposals, responds to RFP's and negotiates agreements to maximize network growth. Identifies and creates business case to establish new development activities with internal (Risk, AML, etc.) and external industry partners.
+ Serve as the strategic liaison between Discover external accounts, by maintaining relationships with decision-makers across company divisions of each participant. Actively manages and escalates risk and customer-impacting issues or complaints within the day-to-day role to management.
+ Explores new partnership opportunities and manages a portfolio of clients to retain, grow and drive existing and new business by exploring acceptance and volume growth.
+ Manage and build relationships with existing strategic network participants. Maintain knowledge of partners, industry trends and competitive environment by performing market analysis and maintaining opportunity pipeline to recommend actions in improving Discover's position.
+ Drives internal processes including; development of communications, account management, approval requests and contract negotiations, compliance and risk management.
+ Performs market analyses and business development activities to increase network transaction volume and revenue generation.
+ Partner internally and externally to identify new or additional business opportunities within accounts; maintain and grow relationships to attain new business value and improve client experience.
+ Advise network participant of new product, marketing or operational initiatives and act as primarily liason into Discover to ensure improved market position for DFS.
+ Address client inquiries and problem solve to resolve opportunities or issues. Negotiate contracts, pricing agreements or incentives while ensuring compliance with new processes and business practices.
**Qualifications You'll Need**
**The Basics**
+ Bachelors Business Administration and Management, Finance, Marketing or related
+ Payments, Relationship Management or Marketing
+ Technical expertise (i.e.; mobile payments, vehicle commerce, SRC, payment chip technology, IOT emerging technologies) to support digital partners
**In Lieu of Education Experience**
+ Business Development, Sales, Strategy, Payments, Relationship Management or Marketing
+ Technical expertise (i.e.; mobile payments, vehicle commerce, SRC, payment chip technology, IOT emerging technologies) to support digital partners
**Physical and Cognitive Requirements**
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:
+ Primarily remain in a stationary position.
+ Occasionally move about the work environment to complete the major responsibilities of the job.
+ Primarily performed indoors in an office setting.
+ Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
+ Ability to communicate verbally.; Ability to communicate in written form.
+ Travel up to 50% of the time.
**Bonus Points If You Have**
+ Masters Business Administration and Management, Finance, Marketing or related
+ Business Development in Fintech, Credit, Debit, Prepaid, and/or Commercial Payments
+ Passion for sales and adept at solving business problems, with a relentless drive to secure new PSP partnerships-whether directly or indirectly through Discover merchant acquirers.
+ Ability to work on a pipeline to sign up new partners while simultaneously managing existing partnerships.
+ Hands-on approach, involved in planning, sales, and implementation.
+ Proven track record of signing up new partners from planning to closure.
+ Extensive experience working with PSPs, including embedded finance companies like Bigcommerce and Lightspeed, as well as gateways or Payfacs, etc. Alternatively, experience at merchant acquirers or payment networks collaborating with these type of PSPs.
+ Solid understanding of the UK/European PSP landscape.
+ A team player who brings energy, ideas, and fun, along with a strong problem-solving mindset.
*** Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United Kingdom on a full-time basis. ***
**Application Deadline:**
The application window for this position is anticipated to close on Jul-01-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover, a division of Capital One, N.A., is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights) ( complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
Positions marked as remote eligible are limited to remote locations within the country in which the position is based.
Applicants must be 18 or older at the time of hire.
This advertiser has chosen not to accept applicants from your region.
1
Head of Account Management
Mention Me
Posted 518 days ago
Job Viewed
Job Description
Who we are
Hi, I’m Darren, Chief Growth Officer at Mention Me and I’m hiring! Before I tell you more about the role, here's a little bit about Mention Me and what we do.
Becoming a Mentioneer means you’ll be joining our Customer Advocacy Intelligence® movement, which is changing the world of marketing.
Our data-driven Advocacy Intelligence Platform equips brands to drive growth through their fans by encouraging and rewarding personal recommendations.
There’s a good chance you’ve already come across us while online shopping from Puma, Michael Kors, ASOS, Ray Ban, or any other of the 500+ brands we work with.
We’ve delivered more than 5.5m referrals totalling over $2bn in revenue for our clients.
Now, our vision to make all brands think advocacy-first is stepping up a gear, and you might be just who we need to help us.
The RoleWe’ve got big plans to scale our business. As we embark on that adventure, our Account Management team will play a significant role in accelerating our growth.
As Head of Account Management, you will lead the team to maintain customer revenue while working towards NRR targets quarterly. You will own renewal and churn mitigation as well as drive upsell and expansion.
If you’re a leader with 3-4 years of proven Head of Account Management experience in B2B Martech and enjoy the fast-paced world of SaaS then this could be a great opportunity for you to make a real impact as we revolutionise the world of marketing with our market leading Advocacy-first vision.
What you’ll do:- Manage a brilliant, driven and fun team of Account Managers
- Deliver on an NRR number, made up of renewals, expansions and upsells within our existing client base
- Work very closely with Customer Success leaders to drive adoption of our Advocacy value proposition which will fuel our retention & growth across the client base
- Successfully managed a team of Account Managers to an NRR target
- Experience with Enterprise clients
- Taken full responsibility/ownership over the book from a commercial perspective
- Worked in a matrixed environment, balancing sales & customer success needs
- A track record of taking a new product offering to market and managing that change through a team
- CRM/CDP SAAS platform background would be ideal
- Demonstrable history of harnessing new and innovative approaches mixing strategic thinking and hustle.
Here are some of our favourite perks and benefits, but we have so many more!
This advertiser has chosen not to accept applicants from your region.
2
Senior Digital Strategist (Account Management)
London, London
Alvarium Talent
Posted today
Job Viewed
Job Description
Senior Digital Strategist (Account Management) | Disruptive Digital Agency
We’re working with an exciting new client focussed on the intersection of creativity, technology, and business. This is a unique opportunity to help shape the direction of engagements, and work on digital experiences that genuinely move the needle.
We’re looking to connect with exceptional talent across Digital Strategy, Project Management, Design, and Client Services . You’ll be joining a team known for delivering best-in-class mobile and digital products - fast, focused, and built for real-world impact.
What We're Looking For
You’ve operated in digital consultancy, agency, or high-growth product environments. You understand what it takes to build and deliver smart, scalable, user-first solutions — and how to work with clients to bring those solutions to life.
You’re commercially minded, comfortable spotting opportunities and helping turn them into results. You know how to partner with clients and cross-functional teams to drive delivery, not just slideware.
Core Requirements
- Experience of building out key accounts, spotting opportunities and driving growth.
- Ability to operate in a fast-paced, high-expectation environment
- Proven track record in managing clients, programs, or design workflows
- Strategic thinking — paired with the executional know-how to back it up
- Comfortable owning relationships, deliverables, and outcomes
Drop me a message or register your interest today.
This advertiser has chosen not to accept applicants from your region.
3
Head of Account Management, EMEA
INSTANDA
Posted 489 days ago
Job Viewed
Job Description
We’re pushing the boundaries of Insurance Technology.
INSTANDA is a pioneering InsurTech platform that is revolutionising the insurance industry by offering insurers a versatile tool to create, manage, and distribute digital insurance products. Our innovative technology empowers insurance companies to adapt swiftly to market demands and navigate the evolving landscape.
Based in London, we are looking for an experienced Head of Account Management EMEA to join our team and lead the EMEA Account Managers responsible for INSTANDAs most established and mature market. With over 50% of our global clients based out of the EMEA region this role will be pivotal in defining the long-term strategic growth plans for our existing client base whilst overseeing the transition of all new clients as they work through ‘go live’ projects. Reporting to the COO the successful candidate will work to proactively retain and grow all strategic clients, overseeing the annual CSAT Survey alongside the VP Accounts – NA and using the insights gathered to ensure INSTANDA always operates with the client at the heart of every decision.
With demonstrable experience of growing client accounts, building and delivering growth plans, this is an opportunity to lead and shape the Client Services function within an innovative company.
Responsibilities will include :
People Leadership:
- With management responsibility for our EMEA based Account Management team, you will be people first - passionate about leading and mentoring others. You'll set clear performance expectations, providing guidance, empowering your team to deliver an exceptional client experience.
- You'll provide visible, authentic, and skilled people leadership, with a proven ability to build high performing diverse and inclusive teams.
- You'll cultivate a collaborative and high-performance ethos within the team.
Client Relationship Management:
- Experience of client service, including handing escalations for poor service and driving forward complex service improvement plans.
- As a strategic collaborator, you'll advise clients on best practice, industry trends and growth possibilities.
- You will lead business reviews and strategic discussions to align client objectives with platform capabilities
Strategic Account Management:
- You'll collaborate closely with our Sales, Product & Delivery teams to ensure seamless onboarding and successful client adoption of INSTANDA.
- You'll identify opportunities for enhancement and optimisation of the client's utilisation of the platform.
Client Success Strategy:
- You will be accountable for developing and executing a comprehensive Client Success Strategy that encompasses onboarding, adoption, servicing, support and advocacy.
- You'll define and measure key Client Success metrics to assess the health of client relationships and pinpoint areas for enhancement.
Client Feedback and Product Enhancement:
- You'll gather client feedback and insights, effectively communicating these to internal Product and Engineering teams to influence product improvements and feature development.
- Collaborate with internal stakeholders to ensure client requirements and expectations are understood and addressed.
- You'll stay updated about industry trends, competitive landscape, and emerging technologies within the InsurTech space to offer valuable insights to clients.
Stakeholder engagement:
- You'll be professional in your approach, with an ability to produce high quality deliverables that resonate with a C-Suite audience
- You will successfully demonstrate negotiation and influencing skills at all levels both internally and client-facing.
Requirements
Essential Requirements:
Candidates must successfully evidence proven, demonstrable experience in the following areas:
- Insurance industry - developed either within an insurance company, or an insurance software provider;
- Account Management/ Customer Success Management experience
- Leading and managing teams
- Proven experience in managing a client-facing team, covering all aspects of support, servicing and growth
- Excellent leadership, interpersonal and communications skills
- Strategic thinking and the ability to align client needs with company objectives
- Analytical mindset with the capability to interpret data and make informed decisions
- Demonstrated track record of managing and nurturing strategic client relationships
- Previous experience working with or in a SaaS environment and good, broad technical knowledge of IT solutions.
Desirable:
- Bachelor’s degree in Business, Marketing, Technology or related field
- Solid understanding of InsurTech landscape desirable
Benefits
- We offer a generous 28 days annual leave allowance, in addition to Bank Holidays.
- Inclusion in the company share plan
- Participation in a performance linked bonus scheme
- Annual Learning & Development allowance of £1,250
- Free access to LinkedIn Learning & Microsoft ESI Learning platforms
- Monthly wellness allowance of £100 for you to put towards health and wellness activities
- Group Income Protection
- Life Cover
- We are a member of the Employee Assistance Program, that supports our staff 24/7
- Participation in the company pension scheme
- Cycle to Work Scheme
This advertiser has chosen not to accept applicants from your region.
4
Senior Director,Customer Success Account Management
London, London
Microsoft Corporation
Posted 12 days ago
Job Viewed
Job Description
Weu2019re seeking a highly motivated, visionary and experienced Enterprise Commercial CSAM leader u2014 someone who has held senior roles and led enterprise-scale delivery organizations, or driven Technology strategy and innovation across complex organizations. The ideal candidate will bring a blend of technical depth, operational excellence, business acumen, and a track record of shaping and delivering impactful Customer transformations.
This leader will oversee our Enterprise Commercial, Financial Services and Retail & Consumer Goods industries and Partner with the Public Sector CSAM Leader, itu2019s a customer-facing role, managing the teams that are the faces of the overall technical relationship and strategy between the customers and Microsoft. Your teams will own Unified customer engagements and the ideal candidate will have experience in building teams of customer-facing roles with technical expertise.
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoftu2019s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
As a Customer Success Account Management (CSAM) Senior Director, you lead a high performing team of Customer Success Account Managers (CSAMs) in varying stages of career development, cloud adoption, portfolio and program management, cloud service management and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!
This role has direct people management responsibility for CSAMu2019s, has overall accountability for their teamu2019s end to end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders. Through their team the CSAM Senior Director is responsible for driving a repeatable and predictable business by leading a team through a coach, model, care framework driving strategic planning and the orchestration of delivery resources to drive strong customer outcomes aligned to their top priorities. This role has a flexible work model and can be performed from home or office with an estimated 25% travel dependent on customer portfolio.
**Responsibilities**
Responsibilities
Customer Relationship Management u2013 You will lead by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
Customer Success leadership u2013 Customer Strategy and Growth u2013 You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
You will develop a team culture identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption.u200b
Customer Success Leadership and Consumption Leadership u2013 You will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.
Customer Success Leadership u2013 Delivery and Program Management u2013 You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan , and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
Technical Relevance u2013 You will stay current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people.
**Qualifications**
Qualifications
**Preferred Qualifications (PQs)**
Extensive experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
Extensive work experience within customer industry
Extensive experience in people management
Extensive experience managing a consumption portfolio
Project Management Institute (PMI) or equivalent Project Management certification
Prosci or equivalent certification
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This leader will oversee our Enterprise Commercial, Financial Services and Retail & Consumer Goods industries and Partner with the Public Sector CSAM Leader, itu2019s a customer-facing role, managing the teams that are the faces of the overall technical relationship and strategy between the customers and Microsoft. Your teams will own Unified customer engagements and the ideal candidate will have experience in building teams of customer-facing roles with technical expertise.
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoftu2019s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
As a Customer Success Account Management (CSAM) Senior Director, you lead a high performing team of Customer Success Account Managers (CSAMs) in varying stages of career development, cloud adoption, portfolio and program management, cloud service management and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!
This role has direct people management responsibility for CSAMu2019s, has overall accountability for their teamu2019s end to end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders. Through their team the CSAM Senior Director is responsible for driving a repeatable and predictable business by leading a team through a coach, model, care framework driving strategic planning and the orchestration of delivery resources to drive strong customer outcomes aligned to their top priorities. This role has a flexible work model and can be performed from home or office with an estimated 25% travel dependent on customer portfolio.
**Responsibilities**
Responsibilities
Customer Relationship Management u2013 You will lead by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
Customer Success leadership u2013 Customer Strategy and Growth u2013 You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
You will develop a team culture identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption.u200b
Customer Success Leadership and Consumption Leadership u2013 You will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.
Customer Success Leadership u2013 Delivery and Program Management u2013 You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan , and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
Technical Relevance u2013 You will stay current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people.
**Qualifications**
Qualifications
**Preferred Qualifications (PQs)**
Extensive experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
Extensive work experience within customer industry
Extensive experience in people management
Extensive experience managing a consumption portfolio
Project Management Institute (PMI) or equivalent Project Management certification
Prosci or equivalent certification
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
5
Senior Director,Customer Success Account Management
London, London
Microsoft Corporation
Posted 12 days ago
Job Viewed
Job Description
Weu2019re seeking a highly motivated, visionary and experienced Enterprise Commercial CSAM leader u2014 someone who has held senior roles and led enterprise-scale delivery organizations, or driven Technology strategy and innovation across complex organizations. The ideal candidate will bring a blend of technical depth, operational excellence, business acumen, and a track record of shaping and delivering impactful Customer transformations.
This leader will oversee our Enterprise Commercial, Financial Services and Retail & Consumer Goods industries and Partner with the Public Sector CSAM Leader, itu2019s a customer-facing role, managing the teams that are the faces of the overall technical relationship and strategy between the customers and Microsoft. Your teams will own Unified customer engagements and the ideal candidate will have experience in building teams of customer-facing roles with technical expertise.
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoftu2019s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
As a Customer Success Account Management (CSAM) Senior Director, you lead a high performing team of Customer Success Account Managers (CSAMs) in varying stages of career development, cloud adoption, portfolio and program management, cloud service management and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!
This role has direct people management responsibility for CSAMu2019s, has overall accountability for their teamu2019s end to end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders. Through their team the CSAM Senior Director is responsible for driving a repeatable and predictable business by leading a team through a coach, model, care framework driving strategic planning and the orchestration of delivery resources to drive strong customer outcomes aligned to their top priorities. This role has a flexible work model and can be performed from home or office with an estimated 25% travel dependent on customer portfolio.
**Responsibilities**
Responsibilities
Customer Relationship Management u2013 You will lead by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
Customer Success leadership u2013 Customer Strategy and Growth u2013 You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
You will develop a team culture identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption.u200b
Customer Success Leadership and Consumption Leadership u2013 You will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.
Customer Success Leadership u2013 Delivery and Program Management u2013 You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan , and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
Technical Relevance u2013 You will stay current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people.
**Qualifications**
Qualifications
**Preferred Qualifications (PQs)**
Extensive experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
Extensive work experience within customer industry
Extensive experience in people management
Extensive experience managing a consumption portfolio
Project Management Institute (PMI) or equivalent Project Management certification
Prosci or equivalent certification
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This leader will oversee our Enterprise Commercial, Financial Services and Retail & Consumer Goods industries and Partner with the Public Sector CSAM Leader, itu2019s a customer-facing role, managing the teams that are the faces of the overall technical relationship and strategy between the customers and Microsoft. Your teams will own Unified customer engagements and the ideal candidate will have experience in building teams of customer-facing roles with technical expertise.
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoftu2019s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
As a Customer Success Account Management (CSAM) Senior Director, you lead a high performing team of Customer Success Account Managers (CSAMs) in varying stages of career development, cloud adoption, portfolio and program management, cloud service management and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!
This role has direct people management responsibility for CSAMu2019s, has overall accountability for their teamu2019s end to end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders. Through their team the CSAM Senior Director is responsible for driving a repeatable and predictable business by leading a team through a coach, model, care framework driving strategic planning and the orchestration of delivery resources to drive strong customer outcomes aligned to their top priorities. This role has a flexible work model and can be performed from home or office with an estimated 25% travel dependent on customer portfolio.
**Responsibilities**
Responsibilities
Customer Relationship Management u2013 You will lead by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
Customer Success leadership u2013 Customer Strategy and Growth u2013 You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
You will develop a team culture identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption.u200b
Customer Success Leadership and Consumption Leadership u2013 You will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.
Customer Success Leadership u2013 Delivery and Program Management u2013 You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan , and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
Technical Relevance u2013 You will stay current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people.
**Qualifications**
Qualifications
**Preferred Qualifications (PQs)**
Extensive experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
Extensive work experience within customer industry
Extensive experience in people management
Extensive experience managing a consumption portfolio
Project Management Institute (PMI) or equivalent Project Management certification
Prosci or equivalent certification
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
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6
Senior Director, Customer Success Account Management
London, London
Microsoft Corporation
Posted 11 days ago
Job Viewed
Job Description
We're seeking a highly motivated, visionary and experienced Enterprise Commercial CSAM leader - someone who has held senior roles and led enterprise-scale delivery organizations, or driven Technology strategy and innovation across complex organizations. The ideal candidate will bring a blend of technical depth, operational excellence, business acumen, and a track record of shaping and delivering impactful Customer transformations.
This leader will oversee our Enterprise Commercial, Financial Services and Retail & Consumer Goods industries and Partner with the Public Sector CSAM Leader, it's a customer-facing role, managing the teams that are the faces of the overall technical relationship and strategy between the customers and Microsoft. Your teams will own Unified customer engagements and the ideal candidate will have experience in building teams of customer-facing roles with technical expertise.
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
As a Customer Success Account Management (CSAM) Senior Director, you lead a high performing team of Customer Success Account Managers (CSAMs) in varying stages of career development, cloud adoption, portfolio and program management, cloud service management and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!
This role has direct people management responsibility for CSAM's, has overall accountability for their team's end to end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders. Through their team the CSAM Senior Director is responsible for driving a repeatable and predictable business by leading a team through a coach, model, care framework driving strategic planning and the orchestration of delivery resources to drive strong customer outcomes aligned to their top priorities. This role has a flexible work model and can be performed from home or office with an estimated 25% travel dependent on customer portfolio.
**Responsibilities**
Responsibilities
+ Customer Relationship Management - You will lead by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
+ Customer Success leadership - Customer Strategy and Growth - You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
+ You will develop a team culture identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption?
+ Customer Success Leadership and Consumption Leadership - You will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.
+ Customer Success Leadership - Delivery and Program Management - You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan , and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
+ Technical Relevance - You will stay current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
+ You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people.
**Qualifications**
Qualifications
**Preferred Qualifications (PQs)**
+ Extensive experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ Extensive work experience within customer industry
+ Extensive experience in people management
+ Extensive experience managing a consumption portfolio
+ Project Management Institute (PMI) or equivalent Project Management certification
+ Prosci or equivalent certification
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This leader will oversee our Enterprise Commercial, Financial Services and Retail & Consumer Goods industries and Partner with the Public Sector CSAM Leader, it's a customer-facing role, managing the teams that are the faces of the overall technical relationship and strategy between the customers and Microsoft. Your teams will own Unified customer engagements and the ideal candidate will have experience in building teams of customer-facing roles with technical expertise.
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
As a Customer Success Account Management (CSAM) Senior Director, you lead a high performing team of Customer Success Account Managers (CSAMs) in varying stages of career development, cloud adoption, portfolio and program management, cloud service management and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!
This role has direct people management responsibility for CSAM's, has overall accountability for their team's end to end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders. Through their team the CSAM Senior Director is responsible for driving a repeatable and predictable business by leading a team through a coach, model, care framework driving strategic planning and the orchestration of delivery resources to drive strong customer outcomes aligned to their top priorities. This role has a flexible work model and can be performed from home or office with an estimated 25% travel dependent on customer portfolio.
**Responsibilities**
Responsibilities
+ Customer Relationship Management - You will lead by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
+ Customer Success leadership - Customer Strategy and Growth - You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
+ You will develop a team culture identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption?
+ Customer Success Leadership and Consumption Leadership - You will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.
+ Customer Success Leadership - Delivery and Program Management - You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan , and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
+ Technical Relevance - You will stay current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
+ You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people.
**Qualifications**
Qualifications
**Preferred Qualifications (PQs)**
+ Extensive experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ Extensive work experience within customer industry
+ Extensive experience in people management
+ Extensive experience managing a consumption portfolio
+ Project Management Institute (PMI) or equivalent Project Management certification
+ Prosci or equivalent certification
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
7
Senior Specialist, Technical Account Management - French Speaking
Greater London, London
Mastercard
Posted 11 days ago
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Specialist, Technical Account Management - French Speaking
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect
and power an inclusive, digital economy that benefits everyone, everywhere by making
transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships
and passion, our innovations and solutions help individuals, financial institutions, governments,
and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our
company. With connections across more than 210 countries and territories, we are building a
sustainable world that unlocks priceless possibilities for all.
Overview
Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator. A proven track record of creating and maintaining deep, lasting relationships with customers is a must as you'll be dealing with understanding technical and complex issues while creating excitement and loyalty with Dynamic Yield's customers.
Role
- Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product
- Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customer's purchase(s) of Dynamic Yield products
- Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
- Partner with the Engineering and Development teams to resolve customer issues
All About You
-Native French speaking
-BS in Computer Science or equivalent experience
- Must have technical client-facing experience or 2+ years front end developer experience
- Advanced skills in JavaScript, HTML, CSS, - a must, Java - a plus)
- Nice to have experience in digital marketing solutions (mobile, web analytics, optimization, email); combined with SaaS product environment
- Familiarity with e-commerce specific terms and configuration is preferred
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Specialist, Technical Account Management - French Speaking
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect
and power an inclusive, digital economy that benefits everyone, everywhere by making
transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships
and passion, our innovations and solutions help individuals, financial institutions, governments,
and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our
company. With connections across more than 210 countries and territories, we are building a
sustainable world that unlocks priceless possibilities for all.
Overview
Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator. A proven track record of creating and maintaining deep, lasting relationships with customers is a must as you'll be dealing with understanding technical and complex issues while creating excitement and loyalty with Dynamic Yield's customers.
Role
- Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product
- Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customer's purchase(s) of Dynamic Yield products
- Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
- Partner with the Engineering and Development teams to resolve customer issues
All About You
-Native French speaking
-BS in Computer Science or equivalent experience
- Must have technical client-facing experience or 2+ years front end developer experience
- Advanced skills in JavaScript, HTML, CSS, - a must, Java - a plus)
- Nice to have experience in digital marketing solutions (mobile, web analytics, optimization, email); combined with SaaS product environment
- Familiarity with e-commerce specific terms and configuration is preferred
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
This advertiser has chosen not to accept applicants from your region.
8
Sales Account Manager,Account Management UK,Amazon Ads
London, London
Amazon
Posted 12 days ago
Job Viewed
Job Description
Description
Amazon Ads offers advertisers innovative advertising solutions across Amazonu2019s mobile and desktop websites, proprietary devices and the Amazon DSP. We believe that advertising enhances the customer experience across every touchpoint and we work hard to generate positive return on investment for our advertising partners.
We are hiring a Sales Account Manager within the Hardlines vertical to deepen our relationships with our medium to large advertisers and their agencies. This role requires strategic as well as consultative digital expertise to optimize value and impact for marketers. You will leverage Amazonu2019s proprietary data combined with third party measurement tools, to provide strategies spanning Amazonu2019s suite of upper and lower funnel products to meet your customeru2019s business and marketing goals. This role drives customer success through close partnership and innovations with Amazon sales, creative, operations, product teams.
As a Sales Account Manager you are passionate about advertising and identifying solutions to complex business problems. You possess proven analytical skills and are able to develop data-led recommendation. You work to maximize performance and drive campaign renewal and incremental revenue opportunities. This is a client-facing role that will require you to have proven presentation and sales skills in order to challenge and teach new perspective to our advertisers while driving incremental revenue.
Key job responsibilities
Use knowledge of Amazon Ads full-funnel ad products and measurement to craft tailored proposals for customers.
Hit or exceed revenue targets for assigned book of business.
Achieve assigned non-revenue business objectives and goals.
Own all facets of the account management process for medium to large accounts, and develop strategic relationships with key points of contact.
In partnership with the account team, develop annual brand and media strategies that map
to customer objectives.
Use first-party and third-party insights to build pre-flight, in-flight, and post-flight campaign level recommendations that result in revenue outcomes or increased customer satisfaction.
Advocate for customers internally, and utilize internal resources, to drive customer success.
Educate advertisers on performance metrics, category trends/approaches, and consumer insights using existing and/or customized insights.
Basic Qualifications
Relevant experience in a client facing role, including but not limited to digital marketing and analytics
Proven track record of delivering revenue results and significantly contributing to customer success
Proven inter-personal, team-working skills with experience developing customer relationships and influencing key stakeholders
Excellent presentation and communication skills (written and verbal)
Have good judgement and use large datasets to solve problems that span business and technology
Excellent organizational skills and ability to prioritize, to succeed in a fast-paced, ever-changing business
Passion for always learning and developing new skills
Located in or near an Amazon Ads sales office, or able to relocate to one
Able to travel to customer offices
Preferred Qualifications
Experience in Omni-channel marketing, display, over-the-top (OTT), and search marketing
Experience in e-commerce (sales or marketing)
Experience in Revenue owning function
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
Amazon Ads offers advertisers innovative advertising solutions across Amazonu2019s mobile and desktop websites, proprietary devices and the Amazon DSP. We believe that advertising enhances the customer experience across every touchpoint and we work hard to generate positive return on investment for our advertising partners.
We are hiring a Sales Account Manager within the Hardlines vertical to deepen our relationships with our medium to large advertisers and their agencies. This role requires strategic as well as consultative digital expertise to optimize value and impact for marketers. You will leverage Amazonu2019s proprietary data combined with third party measurement tools, to provide strategies spanning Amazonu2019s suite of upper and lower funnel products to meet your customeru2019s business and marketing goals. This role drives customer success through close partnership and innovations with Amazon sales, creative, operations, product teams.
As a Sales Account Manager you are passionate about advertising and identifying solutions to complex business problems. You possess proven analytical skills and are able to develop data-led recommendation. You work to maximize performance and drive campaign renewal and incremental revenue opportunities. This is a client-facing role that will require you to have proven presentation and sales skills in order to challenge and teach new perspective to our advertisers while driving incremental revenue.
Key job responsibilities
Use knowledge of Amazon Ads full-funnel ad products and measurement to craft tailored proposals for customers.
Hit or exceed revenue targets for assigned book of business.
Achieve assigned non-revenue business objectives and goals.
Own all facets of the account management process for medium to large accounts, and develop strategic relationships with key points of contact.
In partnership with the account team, develop annual brand and media strategies that map
to customer objectives.
Use first-party and third-party insights to build pre-flight, in-flight, and post-flight campaign level recommendations that result in revenue outcomes or increased customer satisfaction.
Advocate for customers internally, and utilize internal resources, to drive customer success.
Educate advertisers on performance metrics, category trends/approaches, and consumer insights using existing and/or customized insights.
Basic Qualifications
Relevant experience in a client facing role, including but not limited to digital marketing and analytics
Proven track record of delivering revenue results and significantly contributing to customer success
Proven inter-personal, team-working skills with experience developing customer relationships and influencing key stakeholders
Excellent presentation and communication skills (written and verbal)
Have good judgement and use large datasets to solve problems that span business and technology
Excellent organizational skills and ability to prioritize, to succeed in a fast-paced, ever-changing business
Passion for always learning and developing new skills
Located in or near an Amazon Ads sales office, or able to relocate to one
Able to travel to customer offices
Preferred Qualifications
Experience in Omni-channel marketing, display, over-the-top (OTT), and search marketing
Experience in e-commerce (sales or marketing)
Experience in Revenue owning function
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
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