25 Customer Relations jobs in the United Kingdom
Commercial Customer Service Representative
Job Viewed
Job Description
Commercial & Customer Service Representative
Duration: 6 months
Hours: 37.5 per week Mon-Friday
Location: Basingstoke
Pay rate: £14.68 and £19.57 per hour PAYE
We are currently looking for Commercial & Customer Service Representative to join the Product Supply and Logistics Team.
Duties will include all elements of Commercial and Customer Service support.
This will include interacting with key customers and our third-party call centre supplier, handling calls from customers and processing requests, reviewing purchase trends and taking appropriate supply decisions and working directly with customers to ensure appropriate supply.
Key responsibilities will include the following:
- Manage Customer communications (calls, emails etc.) working closely with an external call centre service provider.
- Direct support & liaison with Company Sales Teams
- Processing supply orders
- Provide first line administration support including payment & accounting administration.
- Payment dispute resolution handling
- Generate and review daily, weekly and monthly reports from local systems and review data & analytics for control purposes, including analysis of sales using a variety of tools including (Business Objects, Tableau and Excel)
- Improvement projects supporting distribution of medicines across the UK
- Happy working in a team with a can-do attitude and a drive to close out activities.
- Basic tools such as Excel would be required with full training on other analytic tools provided.
Job No Longer Available
This position is no longer listed on WhatJobs. The employer may be reviewing applications, filled the role, or has removed the listing.
However, we have similar jobs available for you below.
Customer Relations Executive
Posted 3 days ago
Job Viewed
Job Description
About the Role:
We are recruiting for an experienced customer-facing professional to join our clients team. In this role, you will play a key part in enhancing customer satisfaction, engagement, and retention through exceptional relationship management and communication.
Key Responsibilities:
- Build and maintain strong, long-term customer relationships
- Monitor and ensure high levels of customer satisfaction
- Drive engagement with company systems and services
- Maximise customer contract lifetime through proactive support
- Lead all non-technical customer communications
- Manage the onboarding process for new clients
- Collaborate with technical teams to address customer requests
- Support the sales team in responding to new customer needs
- Coordinate with internal teams to ensure smooth order fulfilment
- Resolve customer concerns with empathy and professionalism
- Proven experience in customer service or account management
- Outstanding verbal and written communication
- Positive, energetic attitude with a customer-first mindset
- Willingness to travel occasionally for client visits
- Opportunity to grow within a fast-paced, supportive environment
- Work with a diverse and engaged customer base
- Flexible hybrid working options
Please note that we are not able to provide support with visa sponsorships and all applicants must be based in the UK and hold the valid right to work in the UK
Customer Relations Manager
Posted 3 days ago
Job Viewed
Job Description
At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We're seeking a Customer Relations Manager to help us achieve our goals.
At Chawley Grove, the Customer Relations Manager will lead on local networking activity in order to develop and maintain strong relationships with referral sources. Working alongside the management team, the Customer Relations Lead will ensure that occupancy and average weekly fee rates are met in line with budget expectations.
Chawley Grove, our luxury care home provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents.
We offer our colleagues:
- Competitive salary and benefits package including bonus / commission. This role is paying £73500 OTE.
- 20 days holiday (plus Bank Holidays).
- A supportive and collaborative working environment.
- Opportunities for professional development and training.
- Access to high street discounts via our mobile friendly HapiApp benefits platform
- Workplace pension
- Free onsite parking available
- Unlimited Refer a Friend Bonus - up to £750 per referral - t&cs apply*
- Employee Assistance Programme, occupational health support and wellbeing services
We're looking for someone who can organise people, liaise with internal and external stakeholders at all levels, always leaving a positive and professional impression on our future residents and their families.
- Manage sales enquiries to maximise sales and occupancy of the care home.
- Host prospective customer visits, complete follow up calls, identifying key referral groups.
- Support the development of the marketing strategy to support the Group Sales Team.
- Develop and maintain a high profile within the local community to promote the care home.
- Maximise profit performance of sales to meet or exceed targets.
- Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports.
- Above all, you'll be an ambassador of our brand and always show courtesy and respect to residents and relatives.
The successful applicant will have:
- Possess demonstrable experience working in a similar sales role, with healthcare industry experience.
- Sales and Customer service experience is essential in a face to face or business to customer capacity.
- Engaging stakeholder relationship skills
- Experience working with multidisciplinary teams to support project delivery.
- Be decisive, self-motivated, proactive, flexible, and adaptable.
Chawley Grove is a luxurious care home in Oxfordshire, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel.
Hamberley People
We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!
Customer relations Advisor
Posted 3 days ago
Job Viewed
Job Description
The Role: Customer Service Advisor
Location: Hessle
Salary up to 33k plus package
Permanent position
Construction and Housing
The role
Linsco is working I with a well-established and highly reputable construction company who are looking for a n experienced Customer relations advisor to join their team on a permanent basis.
This is a fantastic opportunity that will offer a competitive salary, bonus and career progression.
- To be a proactive member of the regional Customer Care team promoting and providing a 5* customer service level within the regional operational area.
- Work in collaboration with the regional team to collate the appropriate information to provide an informed, accurate and detailed response to all customer complaints.
- Demonstrably support continuous drive to deliver 5 * customer service by championing the customer journey and actively supporting the regional sales and build teams and the wider business to meet, if not exceed, customer expectation.
- Effectively administer and manage all regional complaints in an efficient and timely manner, ensuring compliance
- Provide accurate and detailed reports on all customer complaints and their status in weekly regional meetings whilst ensuring to immediately escalate any serious concerns in a timely manner.
- Responsible for actioning and issuing all Customer Care defects received through the maintaining service level agreements.
- Monitoring and responding to all Regional Customer Care and Customer Service mailbox queries within agreed timescales.
- Providing support to the regional team in respect of all customer queries.
- Answering inbound customer calls, and ensuring all enquiries are responded to in line with SLA's, including the management of all voicemail messages
- Efficient management of the Customer Care email In-box
- Managing the customer relationship post legal completion, contacting them to understand their journey and experience, providing feedback to the regional teams, ensuring Customer First is driven throughout.
- Supporting the region in the delivery of a 5* satisfaction score
- Effective handling of all complaints in line with NHQC & Consumer Code requirements
- Acts as a brand ambassador with excellent customer service skills
- Collaborates effectively with wider Customer care team and onsite construction team
- Continuously strives to improve service provided and personal performance
- Provides accurate and reliable key customer service and other business information and at all times ensure that
- Excellent customer relationship management skills within an on-line context as well as face to face setting.
- Excellent customer service communication skills, both written and verbal.
- IT literate especially in relation to Microsoft packages (Work/Excel/PowerPoint/Outlook)
- Experience working within a customer service role.
- Strong collaborative, team working and interpersonal skills.
- A working understanding of the financial implications of the methods and sequences of build.
- Extensive product, NHQC and Customer Service experience is preferrable
Please apply with an updated CV and we will be in touch with suitable candidates
Linsco is acting as an Employment Agency in relation to this vacancy.
Customer Relations Manager
Posted 9 days ago
Job Viewed
Job Description
RCH are looking for a Customer Relations Manager to work at Manton Heights Care Centre, based in Bedford.
Responsible for ensuring occupancy targets and AWF targets are met by delivering a comprehensive Sales and Marketing plan which contains a blend of managing the care seeker journey to increase occupancy, generating good news stories to support the homes visibility and also managing the social media platform to engage with families and care seekers.
Main duties will be;
- To plan and deliver the sales & marketing strategy for the care home which will contain a blend of activity ranging from meeting and influencing partners in the community to delivering the social media strategy.
- To be responsible for inputting accurate information on Care HQ (CRM system) and to manage the care seeker journey, such as visits to the home and follow-ups. Thus, ensuring the sales cycles is achieving the required conversion rates.
- To deliver Sales & Marketing events, preparation and co-ordination of the event in-line with the Sales and Marketing Toolkit (SOP).
- Managing the move in process in conjunction with the General Manager and ensuring the process is a smooth, seamless transition from choice to move in
About You:
- Proven experience in a senior sales and marketing role within the care sector is essential
- Strong understanding of the private care market
- Exceptional leadership, communication, and relationship-building skills
- Strategic thinker with a results-driven mindset
- Willingness to travel across the specified regions
Why Join Us?
- Work with a supportive and forward-thinking team
Customer Relations Manager
Posted 7 days ago
Job Viewed
Job Description
At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We're seeking a Customer Relations Manager to help us achieve our goals.
At Chawley Grove, the Customer Relations Manager will lead on local networking activity in order to develop and maintain strong relationships with referral sources. Working alongside the management team, the Customer Relations Lead will ensure that occupancy and average weekly fee rates are met in line with budget expectations.
Chawley Grove, our luxury care home provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents.
We offer our colleagues:
- Competitive salary and benefits package including bonus / commission. This role is paying £73500 OTE.
- 20 days holiday (plus Bank Holidays).
- A supportive and collaborative working environment.
- Opportunities for professional development and training.
- Access to high street discounts via our mobile friendly HapiApp benefits platform
- Workplace pension
- Free onsite parking available
- Unlimited Refer a Friend Bonus - up to £750 per referral - t&cs apply*
- Employee Assistance Programme, occupational health support and wellbeing services
We're looking for someone who can organise people, liaise with internal and external stakeholders at all levels, always leaving a positive and professional impression on our future residents and their families.
- Manage sales enquiries to maximise sales and occupancy of the care home.
- Host prospective customer visits, complete follow up calls, identifying key referral groups.
- Support the development of the marketing strategy to support the Group Sales Team.
- Develop and maintain a high profile within the local community to promote the care home.
- Maximise profit performance of sales to meet or exceed targets.
- Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports.
- Above all, you'll be an ambassador of our brand and always show courtesy and respect to residents and relatives.
The successful applicant will have:
- Possess demonstrable experience working in a similar sales role, with healthcare industry experience.
- Sales and Customer service experience is essential in a face to face or business to customer capacity.
- Engaging stakeholder relationship skills
- Experience working with multidisciplinary teams to support project delivery.
- Be decisive, self-motivated, proactive, flexible, and adaptable.
Chawley Grove is a luxurious care home in Oxfordshire, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel.
Hamberley People
We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!
Customer relations Advisor
Posted 8 days ago
Job Viewed
Job Description
The Role: Customer Service Advisor
Location: Hessle
Salary up to 33k plus package
Permanent position
Construction and Housing
The role
Linsco is working I with a well-established and highly reputable construction company who are looking for a n experienced Customer relations advisor to join their team on a permanent basis.
This is a fantastic opportunity that will offer a competitive salary, bonus and career progression.
- To be a proactive member of the regional Customer Care team promoting and providing a 5* customer service level within the regional operational area.
- Work in collaboration with the regional team to collate the appropriate information to provide an informed, accurate and detailed response to all customer complaints.
- Demonstrably support continuous drive to deliver 5 * customer service by championing the customer journey and actively supporting the regional sales and build teams and the wider business to meet, if not exceed, customer expectation.
- Effectively administer and manage all regional complaints in an efficient and timely manner, ensuring compliance
- Provide accurate and detailed reports on all customer complaints and their status in weekly regional meetings whilst ensuring to immediately escalate any serious concerns in a timely manner.
- Responsible for actioning and issuing all Customer Care defects received through the maintaining service level agreements.
- Monitoring and responding to all Regional Customer Care and Customer Service mailbox queries within agreed timescales.
- Providing support to the regional team in respect of all customer queries.
- Answering inbound customer calls, and ensuring all enquiries are responded to in line with SLA's, including the management of all voicemail messages
- Efficient management of the Customer Care email In-box
- Managing the customer relationship post legal completion, contacting them to understand their journey and experience, providing feedback to the regional teams, ensuring Customer First is driven throughout.
- Supporting the region in the delivery of a 5* satisfaction score
- Effective handling of all complaints in line with NHQC & Consumer Code requirements
- Acts as a brand ambassador with excellent customer service skills
- Collaborates effectively with wider Customer care team and onsite construction team
- Continuously strives to improve service provided and personal performance
- Provides accurate and reliable key customer service and other business information and at all times ensure that
- Excellent customer relationship management skills within an on-line context as well as face to face setting.
- Excellent customer service communication skills, both written and verbal.
- IT literate especially in relation to Microsoft packages (Work/Excel/PowerPoint/Outlook)
- Experience working within a customer service role.
- Strong collaborative, team working and interpersonal skills.
- A working understanding of the financial implications of the methods and sequences of build.
- Extensive product, NHQC and Customer Service experience is preferrable
Please apply with an updated CV and we will be in touch with suitable candidates
Linsco is acting as an Employment Agency in relation to this vacancy.
Customer Relations Manager
Posted 12 days ago
Job Viewed
Job Description
RCH are looking for a Customer Relations Manager to work at Manton Heights Care Centre, based in Bedford.
Responsible for ensuring occupancy targets and AWF targets are met by delivering a comprehensive Sales and Marketing plan which contains a blend of managing the care seeker journey to increase occupancy, generating good news stories to support the homes visibility and also managing the social media platform to engage with families and care seekers.
Main duties will be;
- To plan and deliver the sales & marketing strategy for the care home which will contain a blend of activity ranging from meeting and influencing partners in the community to delivering the social media strategy.
- To be responsible for inputting accurate information on Care HQ (CRM system) and to manage the care seeker journey, such as visits to the home and follow-ups. Thus, ensuring the sales cycles is achieving the required conversion rates.
- To deliver Sales & Marketing events, preparation and co-ordination of the event in-line with the Sales and Marketing Toolkit (SOP).
- Managing the move in process in conjunction with the General Manager and ensuring the process is a smooth, seamless transition from choice to move in
About You:
- Proven experience in a senior sales and marketing role within the care sector is essential
- Strong understanding of the private care market
- Exceptional leadership, communication, and relationship-building skills
- Strategic thinker with a results-driven mindset
- Willingness to travel across the specified regions
Why Join Us?
- Work with a supportive and forward-thinking team
Be The First To Know
About the latest Customer relations Jobs in United Kingdom !
Customer Relations Assistant
Posted today
Job Viewed
Job Description
IKEA Warrington WA5 7TY, are excited to welcome new Customer Relations Assistant's to our fantastic team!
Were looking for upbeat, quick-thinking Customer Relations Assistants who love turning challenges into great customer experiences. Whether you're helping at the checkouts, processing returns, or guiding customers through flat-pack puzzles, youll be the reason they leave with a smile. If you're .
WHJS1_UKTJ
Customer Relations Adviser
Posted 4 days ago
Job Viewed
Job Description
We are looking for a Customer Relations Adviser to deliver a first-class experience in our team. In this role you will be dealing with all things customer. You join our dynamic Customer Relations team and will be helping business customers with their billing queries and taking ownership of the customer journey.
What you'll doWe are all about customer experience, so you will engage with customers .
WHJS1_UKTJ
Customer Relations Manager
Posted 4 days ago
Job Viewed
Job Description
When registering to this job board you will be redirected to our online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Customer Relations Manager
Care Home: The Belmont
Hours per week: 40 hours per week
Salary: £50,000 per annum plus commission
About the role:
We are currently have an opportunity to join our Sales .
WHJS1_UKTJ