2,400 Relationship Management jobs in the United Kingdom
Senior Principal Relationship Management and Business Development
Posted 10 days ago
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Job Description
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
**Job Description:**
**What You'll Do**
Responsible for managing business development in one or more countries, regions or industries. Responsible for building and maintaining a robust pipeline of new sales opportunities through effective networking and relationship development with appropriate industry and FinTech companies.
Responsible for cultivating and expanding multiple strategic and complex external relationships by serving as lead representative for Discover to identify and drive opportunities to expand business targets within portfolio. Serves a strategic role in increasing network transaction volume and revenue generation by selling new programs (e.g. Prepaid, Credit, Debit, etc.).
**How You'll Do It**
+ Drive new partnerships with payment service providers to grow merchant acceptance for Discover in the UK.
+ Manage the entire sales process, from pipeline development, lead generation to closing deals, and implementation. Manage pipeline.
+ Strategically identifies leads, develops proposals, responds to RFP's and negotiates agreements to maximize network growth. Identifies and creates business case to establish new development activities with internal (Risk, AML, etc.) and external industry partners.
+ Serve as the strategic liaison between Discover external accounts, by maintaining relationships with decision-makers across company divisions of each participant. Actively manages and escalates risk and customer-impacting issues or complaints within the day-to-day role to management.
+ Explores new partnership opportunities and manages a portfolio of clients to retain, grow and drive existing and new business by exploring acceptance and volume growth.
+ Manage and build relationships with existing strategic network participants. Maintain knowledge of partners, industry trends and competitive environment by performing market analysis and maintaining opportunity pipeline to recommend actions in improving Discover's position.
+ Drives internal processes including; development of communications, account management, approval requests and contract negotiations, compliance and risk management.
+ Performs market analyses and business development activities to increase network transaction volume and revenue generation.
+ Partner internally and externally to identify new or additional business opportunities within accounts; maintain and grow relationships to attain new business value and improve client experience.
+ Advise network participant of new product, marketing or operational initiatives and act as primarily liason into Discover to ensure improved market position for DFS.
+ Address client inquiries and problem solve to resolve opportunities or issues. Negotiate contracts, pricing agreements or incentives while ensuring compliance with new processes and business practices.
**Qualifications You'll Need**
**The Basics**
+ Bachelors Business Administration and Management, Finance, Marketing or related
+ Payments, Relationship Management or Marketing
+ Technical expertise (i.e.; mobile payments, vehicle commerce, SRC, payment chip technology, IOT emerging technologies) to support digital partners
**In Lieu of Education Experience**
+ Business Development, Sales, Strategy, Payments, Relationship Management or Marketing
+ Technical expertise (i.e.; mobile payments, vehicle commerce, SRC, payment chip technology, IOT emerging technologies) to support digital partners
**Physical and Cognitive Requirements**
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:
+ Primarily remain in a stationary position.
+ Occasionally move about the work environment to complete the major responsibilities of the job.
+ Primarily performed indoors in an office setting.
+ Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
+ Ability to communicate verbally.; Ability to communicate in written form.
+ Travel up to 50% of the time.
**Bonus Points If You Have**
+ Masters Business Administration and Management, Finance, Marketing or related
+ Business Development in Fintech, Credit, Debit, Prepaid, and/or Commercial Payments
+ Passion for sales and adept at solving business problems, with a relentless drive to secure new PSP partnerships-whether directly or indirectly through Discover merchant acquirers.
+ Ability to work on a pipeline to sign up new partners while simultaneously managing existing partnerships.
+ Hands-on approach, involved in planning, sales, and implementation.
+ Proven track record of signing up new partners from planning to closure.
+ Extensive experience working with PSPs, including embedded finance companies like Bigcommerce and Lightspeed, as well as gateways or Payfacs, etc. Alternatively, experience at merchant acquirers or payment networks collaborating with these type of PSPs.
+ Solid understanding of the UK/European PSP landscape.
+ A team player who brings energy, ideas, and fun, along with a strong problem-solving mindset.
*** Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United Kingdom on a full-time basis. ***
**Application Deadline:**
The application window for this position is anticipated to close on Jul-01-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover, a division of Capital One, N.A., is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights) ( complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
Positions marked as remote eligible are limited to remote locations within the country in which the position is based.
Applicants must be 18 or older at the time of hire.
Customer Relationship Management Developer
Posted today
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Job Description
CRM Business Analyst/Developer (Microsoft Dynamics)
Salary: Up to £50,000
Location: Hybrid (City of London) – 3 days in-office
Industry - Membership Organisation
Join a purpose-driven organisation transforming its CRM strategy
Our client is a respected, membership professional body with 100+ years of heritage in supporting business professionals.
They’re on a mission to elevate how data, systems, and technology drive decision-making across their organisation. Following a major Dynamics 365 implementation, they’re now looking for a hands-on CRM Business Analyst to help unify data, optimise processes, and empower teams through better use of systems.
With influence across multiple departments and leadership visibility, this is an ideal role for someone who enjoys ownership, variety, and driving tangible improvements in a mission-led environment.
Customer Relationship Management Assistant
Posted 1 day ago
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Job Description
CRM Data Dynamo Wanted! This is a temporary role with genuine scope to transition FTC
Glasgow
Do you have a love for clean, accurate data, a knack for problem-solving, and the kind of curiosity that makes you want to push every tech button just to see what happens? If so, we’ve got just the role for you.
We’re on the hunt for a CRM superstar who can help our client turn customer data into pure commercial gold. You’ll be the go-to person for their CRM platform, making sure it runs like a dream, the data stays sharp, and the users feel like they’ve got a personal tech genie on speed dial.
What you’ll be doing:
- Taking ownership of day-to-day CRM processes and keeping the database in tip-top condition.
- Spotting opportunities to make things slicker, faster, and more useful — then making them happen.
- Answering CRM questions like a pro and showing colleagues how to get the most from the system.
- Playing a key role in exciting projects and system upgrades that keep them ahead of the game.
- Occasionally flexing your skills across other digital tools (because they like to keep things interesting).
What we’re looking for:
- Experience using a CRM system (bonus points if you’ve met InterAction before).
- Strong data handling skills and an almost unhealthy love of spreadsheets.
- A proactive thinker who doesn’t just spot improvements but drives them.
- A natural communicator who can explain tech in plain English.
- Someone who thrives in a collaborative, professional environment.
Why you’ll love it:
You’ll be joining a forward-thinking team where ideas are valued, improvements are welcomed, and technology is embraced. They believe in being approachable, bold, and connected — and live those values every day.
If you’re ready to help turn data into decisions, build smarter processes, and make CRM the best it can be… I want to hear from you!
To apply for this role, please send your CV or contact Gemma Gault at Iconic Resourcing for a confidential chat and further details. At Iconic Resourcing, we understand that not all candidates will meet every single desired qualification or skill for the job positions posted on behalf of our clients. However, if you believe that you can add value to the role despite your experience looking a little different from what we've identified, we would be thrilled to learn more about you.
Iconic Resourcing is committed to partnering with clients who share our values of inclusivity and diversity. We work with many businesses that recognise the importance of creating a welcoming and respectful workplace for all employees. As an equal opportunities employer, we treat all applications fairly and equally. We act as both an employment business and an employment agency and are happy to accommodate any reasonable adjustments required. To view all of our Iconic Jobs across Scotland, please visit our website
Customer Relationship Management Manager
Posted 1 day ago
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Job Description
CRM Manager
Location: Sheffield (Hybrid, 2-3 days per week)
Salary: Up to £55,000
The Company We’re partnered with a fast-growing fintech scale-up focused on making essential services more accessible through innovative payment solutions. Operating across the UK and Europe, they’re transforming how consumers manage unexpected costs. As they expand, they’re investing in CRM to drive customer retention and engagement.
The Role This is a standalone CRM Manager position suited to an ambitious Senior CRM Executive ready to step up. You’ll be the most senior CRM hire in the business, owning and building out lifecycle marketing activity across both B2C and B2B audiences. The role reports into senior leadership and offers significant autonomy and visibility from day one.
Key Responsibilities
- Develop and own CRM strategy and execution across email, SMS, push, and in-app.
- Build and optimise automated customer journeys using Braze and Hubspot.
- Plan and execute lifecycle campaigns to drive customer retention and increase LTV.
- Collaborate with stakeholders across Marketing, Product, and Data.
- Lead A/B testing, reporting, and optimisation of CRM activity.
- Identify and implement segmentation strategies for personalised communications.
- Represent CRM across the business, influencing product and marketing decisions.
Skills & Experience Essential:
- 2-3 years experience in CRM or lifecycle marketing.
- Strong understanding of marketing automation, CRM KPIs, segmentation, and A/B testing.
- Hands-on experience with CRM tools such as Braze and/or Hubspot.
- Background in B2C marketing; B2B experience a plus.
- Confident working cross-functionally with commercial and technical teams.
- Comfortable in a fast-paced scale-up environment.
Desirable:
- Experience working as the sole CRM professional or in a small CRM team.
- Exposure to customer journey mapping and performance analysis.
- Interest in fintech, automotive, or consumer tech sectors.
Benefits
- Up to £55,000 base salary
- Hybrid working (2-3 days/week in Sheffield office)
- Opportunity to own CRM strategy and build from scratch
- Fast-growing scale-up with real ownership and visibility
- Collaborative and ambitious team culture
How to Apply Interested? Send your CV to Mohammed Buhariwala at Harnham via the Apply link on this page.
Keywords CRM Manager, Lifecycle Marketing, Marketing Automation, Braze, Hubspot, Retention, Customer Journey, Email Marketing, B2C Marketing, Fintech, Sheffield Jobs, CRM Strategy
Customer Relationship Management Manager
Posted 7 days ago
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Job Description
CRM Manager
Are you an experienced CRM Manager?
If so this could be the role for you. An opportunity has arisen and we are looking for a dynamic CRM Manager to join the team.
- Salary up to £50K.
- 4+ years’ experience required.
- Hybrid in the Mansfield area.
WHO ARE WE?
With stores across the UK and a heavy presence online we embrace bold thinking and action, pushing boundaries to shape the future of retail. Our team thrives on challenges, stepping beyond their comfort zones to drive progress and innovation. The opportunities to grow your career are limitless, and the experience is unmatched. To truly succeed, you’ll need to embody our dynamic and ambitious ethos. We have a current need in the marketing team and are looking for a SEO Executive to join.
BENEFITS:
- Great career progression opportunities.
- Team Socials.
- Numerous different projects.
- Website / On Site discount.
- Share / Stock options.
CRM MANAGER:
As one of our CRM Managers, you will play a critical role in developing and executing comprehensive customer relationship management strategies aimed at strengthening our connection with customers. Your primary focus will be on increasing customer engagement, retention, and overall lifetime value through the implementation of targeted campaigns, personalized communication, and data-driven insights.
You will work closely with cross-functional teams including Marketing, Product, and Analytics to ensure a seamless and consistent customer experience across all touchpoints. By leveraging customer data, behaviour patterns, and feedback, you will identify opportunities to optimize CRM initiatives, enhance customer satisfaction, and drive long-term loyalty. Your ability to translate insights into actionable strategies will be key in fostering meaningful relationships and supporting the company’s growth objectives.
CRM MANAGER ESSENTIAL SKILLS
- Minimum 4 years of experience in CRM - Agency or In house.
- Proven expertise in email marketing, automation.
- Experience managing a team.
- Ability to work hybrid.
PLEASE NOTE THE CLIENT DOES NOT OFFER SPONSORSHIP OR RELOCATION SUPPORT.
TO BE CONSIDERED AS A CRM EXECUTIVE…
Please either apply by clicking online or emailing me directly to For further information please call me on 07719 067 562. By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Customer Relationship Management Administrator
Posted 7 days ago
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Job Description
CRM Administrator (Sugar CRM)
Location: Bracknell Job Type: Full-Time Department: IT Reports To: CTO
Job Summary
We are seeking a detail-oriented, technically proficient CRM Administrator with hands-on experience in managing and enhancing CRM systems and their connected platforms. The successful candidate will play a critical role in ensuring the CRM platform effectively supports business processes, enhances customer engagement, and drives operational efficiency.
Key Responsibilities
- Administer, configure, and maintain the company’s system to meet business needs.
- Manage user accounts, permissions, and security settings.
- Provide end-user support and training, acting as the primary point of contact for CRM-related queries.
- Maintain data integrity by performing regular data audits, cleansing, and deduplication.
- Collaborate with stakeholders to understand requirements and implement system improvements, customisations, and workflows.
- Generate reports and dashboards to support business decision-making.
- Troubleshoot technical issues, liaise with vendors for support, and manage system upgrades.
- Document system configurations, processes, and training materials.
- Ensure CRM compliance with company policies, data protection regulations, and security standards.
- Maintain effective data flow between CRM and other systems
- Promote user adoption and support process improvements across teams and systems.
Key Requirements
- Proven experience as a CRM Administrator, specifically with Sugar CRM.
- Strong understanding of CRM principles, data management, and business processes.
- Proficiency in configuring, customising, and supporting Sugar CRM solutions.
- Experience in managing user permissions, workflows, and reporting.
- Excellent analytical and problem-solving skills.
- Ability to translate business requirements into technical solutions.
- Strong attention to detail and commitment to data quality.
- Effective communication and interpersonal skills.
- Ability to work independently and collaboratively across departments.
- Experience in creating user guides, process documentation, and training materials.
- Awareness of data protection regulations (e.g., GDPR) and CRM security best practices
Desirable Skills (Not Essential but Advantageous)
- Knowledge of integration between Sugar CRM and other business systems.
- Experience with CRM data migration projects.
- Basic understanding of database principles (SQL knowledge beneficial).
Assistant VP Relationship Management
Posted 4 days ago
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Job Description
My client is a global FX business who is seeking a strong client facing - Relationship Manager to join them on a permanent basis.
The relationship Manager will join the EMEA team and play a crucial role in expanding the client's product reach and revenue. The successful candidate will focus on growing business with both established and fledgling clients while driving client relationship management.
WHJS1_UKTJ
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Sales & Relationship Management - Italian Speaking
Posted 10 days ago
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Job Description
As a Senior Sales and Relationship Management Representative, you will play a key role in driving the success of client relationships within Italy and other European countries. You will oversee the entire sales lifecycle, from identifying and pursuing new business opportunities to analysing data and trends, conducting lead prospecting, and managing existing client relationships to ensure satisfaction and retention.
Your expertise in effectively presenting the OSTTRA value proposition will be essential, whether introducing new services or reinforcing the benefits of existing ones. You will also negotiate commercial terms with key decision-makers to maximise revenue potential. Collaborating with an experienced sales team and product specialists, you will engage with various departments across OSTTRA to deliver tailored solutions that meet client needs and foster long-term partnerships.
**Key Accountabilities:**
+ **Drive Revenue Growth:** Execute a strategic sales plan to enhance revenue generation from both existing and new clients, ensuring alignment with overall business objectives.
+ **Market Insight:** Analyse the global competitive and regulatory landscape, understanding its implications to inform strategic decisions and client engagements.
+ **Client-Specific Strategies:** Develop and implement tailored account plans that address the unique challenges and opportunities within client segments, fostering deeper relationships and enhanced service delivery.
+ **Collaborative Strategy Development:** Partner with Sales Leadership, Business Line Heads, Product Leads, and Marketing to create and execute strategies that effectively position OSTTRA's products and services, focusing on:
+ _Expanding client acquisition and segment penetration._
+ _Increasing the diversity of asset classes and products utilised by clients._
+ _Enhancing overall and per-client transaction volumes on our platforms._
+ **_Proactive Communication:_** _Utilise the CRM system to initiate and maintain_ proactive communication across segments, ensuring seamless coordination and driving effective sales efforts.
+ **Industry Representation:** Actively represent OSTTRA at industry conferences, trade shows, and professional associations, showcasing our value proposition and expanding our network.
**Person Specification:**
+ **Proven Experience:** Demonstrated success with the financial community, showcasing a robust track record in lead generation, impactful product presentations, effective commercial negotiations, and exceeding sales targets.
+ **Financial Market Knowledge:** Deep understanding of financial market ecosystems and post-trade processes, enabling you to navigate and address client needs effectively.
+ **Client Communication Skills:** Ability to interpret and respond to client communications thoughtfully, balancing their needs with strategic sales objectives to drive results.
+ **Solution-Oriented Mindset:** Capacity to understand client workflows and requirements, positioning tailored solutions that meet their unique challenges and enhance satisfaction.
+ **Relationship Building:** Strong ability to cultivate and maintain relationships with key decision-makers, fostering trust and collaboration for long-term partnerships.
+ **Team Player with Independence:** Comfortable working both independently and as part of a collaborative team, demonstrating adaptability and initiative.
+ **Effective Prioritisation:** Skilled in self-prioritising tasks and managing shifting objectives, ensuring focus on high-impact activities.
+ **Multitasking Ability:** Proven ability to thrive in a fast-paced, dynamic environment, managing responsibilities to both internal and external stakeholders efficiently.
+ **Organisational and Analytical Skills:** Strong organisational capabilities paired with analytical skills, allowing for effective data-driven decision-making.
+ **Exceptional Communication:** Excellent oral and written communication skills, facilitating clear and persuasive interactions with clients and colleagues alike.
+ **Languages:** Fluent Italian required
**Special Job Requirements:**
+ Some travel required
**About OSTTRA**
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
**What's In It For** **You?**
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
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**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:? ?and your request will be forwarded to the appropriate person?
**US Candidates Only:** The EEO is the Law Poster ? describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID:** 314744
**Posted On:** 2025-06-27
**Location:** London, United Kingdom
Business Development
Posted 1 day ago
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Job Description
Job description
Our client is a leading provider of Fire & Security solutions across the UK, specialising in the design, installation, and maintenance of fire alarms, intruder alarms, CCTV, and access control systems. Due to continued growth, they are looking for an ambitious Business Development Manager to drive sales of both new system installations and long-term maintenance contracts.
The Role
As a Business Development Manager, you will be responsible for identifying and securing new business opportunities, focusing on system sales and recurring revenue from maintenance contracts. You will work closely with commercial, industrial, and residential clients, offering tailored fire & security solutions and ensuring long-term service agreements.
Full training will be given.
Key Responsibilities
- Develop and implement a sales strategy to grow new business opportunities.
- Proactively sell fire & security maintenance contracts to new and existing clients.
- Generate leads through networking, cold calling, and industry events.
- Negotiate and close contracts, ensuring long-term service agreements.
- Maintain strong client relationships, providing excellent after-sales service.
- Keep up to date with industry trends, regulations, and competitor activities.
- Respond quickly and close leads provided
Requirements
No specific industry knowledge is required although experience selling maintenance contracts and service agreements would be advantageous
A track record of meeting and exceeding sales targets.
Excellent communication, negotiation, and presentation skills.
Self-motivated, target-driven, and able to work independently.
Ability to build and maintain strong client relationships.
Full UK driving licence
What they Offer
Competitive basic salary + uncapped commission
Company vehicle
25 days holiday + bank holidays
Pension Scheme
Private Medical Insurance
Career development opportunities within a growing company
Business Development
Posted 4 days ago
Job Viewed
Job Description
Job description
Our client is a leading provider of Fire & Security solutions across the UK, specialising in the design, installation, and maintenance of fire alarms, intruder alarms, CCTV, and access control systems. Due to continued growth, they are looking for an ambitious Business Development Manager to drive sales of both new system installations and long-term maintenance contracts.
The Role
As a Business Development Manager, you will be responsible for identifying and securing new business opportunities, focusing on system sales and recurring revenue from maintenance contracts. You will work closely with commercial, industrial, and residential clients, offering tailored fire & security solutions and ensuring long-term service agreements.
Full training will be given.
Key Responsibilities
- Develop and implement a sales strategy to grow new business opportunities.
- Proactively sell fire & security maintenance contracts to new and existing clients.
- Generate leads through networking, cold calling, and industry events.
- Negotiate and close contracts, ensuring long-term service agreements.
- Maintain strong client relationships, providing excellent after-sales service.
- Keep up to date with industry trends, regulations, and competitor activities.
- Respond quickly and close leads provided
Requirements
No specific industry knowledge is required although experience selling maintenance contracts and service agreements would be advantageous
A track record of meeting and exceeding sales targets.
Excellent communication, negotiation, and presentation skills.
Self-motivated, target-driven, and able to work independently.
Ability to build and maintain strong client relationships.
Full UK driving licence
What they Offer
Competitive basic salary + uncapped commission
Company vehicle
25 days holiday + bank holidays
Pension Scheme
Private Medical Insurance
Career development opportunities within a growing company