91 Relationship Management jobs in the United Kingdom

CRM Manager

Location: Sheffield (Hybrid, 2-3 days per week)

Salary: Up to £55,000

The Company We’re partnered with a fast-growing fintech scale-up focused on making essential services more accessible through innovative payment solutions. Operating across the UK and Europe, they’re transforming how consumers manage unexpected costs. As they expand, they’re investing in CRM to drive customer retention and engagement.

The Role This is a standalone CRM Manager position suited to an ambitious Senior CRM Executive ready to step up. You’ll be the most senior CRM hire in the business, owning and building out lifecycle marketing activity across both B2C and B2B audiences. The role reports into senior leadership and offers significant autonomy and visibility from day one.

Key Responsibilities

• Develop and own CRM strategy and execution across email, SMS, push, and in-app.
• Build and optimise automated customer journeys using Braze and Hubspot.
• Plan and execute lifecycle campaigns to drive customer retention and increase LTV.
• Collaborate with stakeholders across Marketing, Product, and Data.
• Lead A/B testing, reporting, and optimisation of CRM activity.
• Identify and implement segmentation strategies for personalised communications.
• Represent CRM across the business, influencing product and marketing decisions.

Skills & Experience Essential:

• 2-3 years experience in CRM or lifecycle marketing.
• Strong understanding of marketing automation, CRM KPIs, segmentation, and A/B testing.
• Hands-on experience with CRM tools such as Braze and/or Hubspot.
• Background in B2C marketing; B2B experience a plus.
• Confident working cross-functionally with commercial and technical teams.
• Comfortable in a fast-paced scale-up environment.

Desirable:

• Experience working as the sole CRM professional or in a small CRM team.
• Exposure to customer journey mapping and performance analysis.
• Interest in fintech, automotive, or consumer tech sectors.

Benefits

• Up to £55,000 base salary
• Hybrid working (2-3 days/week in Sheffield office)
• Opportunity to own CRM strategy and build from scratch
• Fast-growing scale-up with real ownership and visibility
• Collaborative and ambitious team culture

How to Apply Interested? Send your CV to Mohammed Buhariwala at Harnham via the Apply link on this page.

Keywords CRM Manager, Lifecycle Marketing, Marketing Automation, Braze, Hubspot, Retention, Customer Journey, Email Marketing, B2C Marketing, Fintech, Sheffield Jobs, CRM Strategy

CRM Manager

Up to £45,000

London / Remote (with European travel)

You’ll be working closely with the Head of CRM and the CEO, leading a small team of CRM Executives while driving campaigns across email, SMS, push, and in-app. This isn’t just a “set and forget” role – they’re looking for someone proactive, with fresh ideas, who can influence direction and deliver results.

What you’ll be doing:

• Developing customer segmentation strategies to deliver tailored lifecycle campaigns
• Building, testing, and deploying 30+ campaigns per week across multiple channels
• Monitoring daily customer behaviour to trigger personalised offers
• Running A/B tests to improve engagement, conversion, and retention
• Reporting on CRM performance with actionable insights
• Driving campaign execution for both the UK and international markets

What they’re looking for:

• Proven CRM experience in sports betting and/or online gaming (essential)
• Hands-on campaign management experience (HTML deployment is a big plus)
• Strong analytical mindset with the ability to turn insights into action
• Confident communicator with experience influencing senior stakeholders
• Someone ambitious, creative, and ready to take ownership of strategy & execution

Apply:

Send your CV to to register your interest. Please note we cannot offer sponsorship for this role.

CRM Manager

Up to £45,000

London / Remote (with European travel)

You’ll be working closely with the Head of CRM and the CEO, leading a small team of CRM Executives while driving campaigns across email, SMS, push, and in-app. This isn’t just a “set and forget” role – they’re looking for someone proactive, with fresh ideas, who can influence direction and deliver results.

What you’ll be doing:

• Developing customer segmentation strategies to deliver tailored lifecycle campaigns
• Building, testing, and deploying 30+ campaigns per week across multiple channels
• Monitoring daily customer behaviour to trigger personalised offers
• Running A/B tests to improve engagement, conversion, and retention
• Reporting on CRM performance with actionable insights
• Driving campaign execution for both the UK and international markets

What they’re looking for:

• Proven CRM experience in sports betting and/or online gaming (essential)
• Hands-on campaign management experience (HTML deployment is a big plus)
• Strong analytical mindset with the ability to turn insights into action
• Confident communicator with experience influencing senior stakeholders
• Someone ambitious, creative, and ready to take ownership of strategy & execution

Apply:

Send your CV to to register your interest. Please note we cannot offer sponsorship for this role.

Blair West are supporting Flooring Superstore to find a CRM Manager. This role has been created to strengthen customer engagement and retention through data-led campaigns, while also maximising prospect marketing activity to drive new customer growth.

Reporting directly to the Head of Marketing, this is a key appointment within the marketing function.

The opportunity:

• Lead the development and delivery of CRM and direct marketing campaigns to maximise customer engagement and retention.
• Build and execute targeted campaigns across multiple channels, including email, SMS, and direct mail.
• Segment customer data to create personalised communications and improve campaign effectiveness.
• Manage direct marketing activity to prospect audiences, supporting customer acquisition.
• Oversee reporting and performance metrics to measure campaign impact and effectiveness.
• Collaborate with wider marketing and commercial teams to align messaging and strategies.
• Monitor and optimise campaign performance through testing and analytics.
• Contribute to the continuous improvement of the CRM and marketing processes.

You’ll be the ideal candidate for this position if you have:

• Experience developing and delivering CRM and direct response marketing campaigns.
• Strong working knowledge of data segmentation, customer profiling, and campaign targeting.
• Proficiency with CRM platforms and marketing automation tools.
• Analytical skills with the ability to interpret performance data and apply insights to improve campaigns.
• Commercial awareness and understanding of customer lifecycle management.
• Experience of managing third-party suppliers and creative agencies.
• Knowledge of compliance requirements relating to customer data and GDPR.
• A results-driven mindset with the ability to manage multiple projects at once.

The benefits included with this opportunity:

• Opportunity to play a pivotal role in shaping customer marketing strategy.
• A key position within a growing marketing function, reporting directly to senior leadership.
• Exposure to a broad range of campaigns and marketing activity, spanning both retention and acquisition.
• Collaborative and supportive working environment.
• Competitive salary and package.

Our commitment

Blair West is an equal-opportunity employer. We embrace diversity and inclusion at every stage of the recruitment process. We are committed to fairness, equality, and ongoing diversity training for our team to give our candidates and clients a feeling of belonging during their experience with us. Please speak to their consultant if you require reasonable adjustments at any stage during their experience with us.

Role: Salesforce Business Analyst (4 Month FTC)

Location: London - x2 a month (Adhoc)

Salary: Up to £60,000

Heavy Salesforce experience is essential for this role, and you will need to have either a 2 week notice or less OR immediately available.

A recognised UK based nonprofit are undergoing a large long-term Salesforce digital transformation seeking a Salesforce Business Analyst to join their cross-functional team of experts. They have a variety of clouds in their org, and you will gain first hand exposure to the latest NonProfitCloud.

You will lead across stakeholder engagements with technical and non-technical teams, hold requirement gathering workshops and involved in change management.

Their internal culture is vibrant, people-first and offers flexibility. You will be required to attend office a couple of times a month on an adhoc basis where the team get together and often have social team bonding activities during these allocated days.

This will be a 4 month FTC with room for extension by at least another 2 months.

Requirements:

• Proven experience as salesforce business analyst
• NPSP experience is essential & Service cloud - Desired
• Proficiency in stakeholder engagement and running workshops
• Full right to work in the UK
• Experience with change management
• Relevant Salesforce certifications

Benefits include:

• 25 days AL + BH (Additional days acquired after 2 years’ service)
• Flexible working, and flexi working hours
• 6% employer pension contributions
• Enhanced maternity leave
• Death in service
• Interest free educational loans
• Discretionary bonus scheme
• + other perks

Interviews will commence WC 8th - Apply and await to hear if you fit the requirements.

Role: Salesforce Business Analyst (4 Month FTC)

Location: London - x2 a month (Adhoc)

Salary: Up to £60,000

Heavy Salesforce experience is essential for this role, and you will need to have either a 2 week notice or less OR immediately available.

A recognised UK based nonprofit are undergoing a large long-term Salesforce digital transformation seeking a Salesforce Business Analyst to join their cross-functional team of experts. They have a variety of clouds in their org, and you will gain first hand exposure to the latest NonProfitCloud.

You will lead across stakeholder engagements with technical and non-technical teams, hold requirement gathering workshops and involved in change management.

Their internal culture is vibrant, people-first and offers flexibility. You will be required to attend office a couple of times a month on an adhoc basis where the team get together and often have social team bonding activities during these allocated days.

This will be a 4 month FTC with room for extension by at least another 2 months.

Requirements:

• Proven experience as salesforce business analyst
• NPSP experience is essential & Service cloud - Desired
• Proficiency in stakeholder engagement and running workshops
• Full right to work in the UK
• Experience with change management
• Relevant Salesforce certifications

Benefits include:

• 25 days AL + BH (Additional days acquired after 2 years’ service)
• Flexible working, and flexi working hours
• 6% employer pension contributions
• Enhanced maternity leave
• Death in service
• Interest free educational loans
• Discretionary bonus scheme
• + other perks

Interviews will commence WC 8th - Apply and await to hear if you fit the requirements.

Sponsorship will not be available for this position, therefore 3+ years on visa eligibility to work in UK is essential.

Our client, a highly respected Bank, is seeking a Manager, Relationship Management to join their team on a permanent basis.

This successful candidate will mainly be responsible for managing the relationships with the account holders including the timely provision of services.

Responsibilities (but not limited to):
•    Build strong relations with potential and existing customers through effective customer service interaction.
•    Maintain customer service area files, database, records, registers and logs under control.
•    Work closely with the team, to provide information and act as liaison to all other customer needs.
•    Provides authorisations and downloads as necessary to ensure smooth running of the daily work.
•    Provide information about various products and services offered by the Group and identify cross selling opportunities.
•    Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
•    Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and cheque book; standing order instructions etc.
•    Receive loan applications from customers and prepare the corresponding loan agreements.
•    Refer to Branch Manager for any unresolved queries on transactions handled.
•    To assist customers in all their queries on products and seek solution to their requests.
•    Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn-around time.
•    Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.

Qualifications and Skills:
•    University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)
•    At least 6 years of relevant experience, preferably in banking within a highly rated international bank. Also experience with regulated mortgages, savings accounts and fixed term deposits.
•    Awareness of customer relationship practices and regulations.

For more information on this role please contact Sonia Smith by sending your CV  quoting ref 16906SS.
 

Sponsorship will not be available for this position, therefore 3+ years on visa eligibility to work in UK is essential.

Our client, a highly respected Bank, is seeking a Manager, Relationship Management to join their team on a permanent basis.

This successful candidate will mainly be responsible for managing the relationships with the account holders including the timely provision of services.

Responsibilities (but not limited to):
•    Build strong relations with potential and existing customers through effective customer service interaction.
•    Maintain customer service area files, database, records, registers and logs under control.
•    Work closely with the team, to provide information and act as liaison to all other customer needs.
•    Provides authorisations and downloads as necessary to ensure smooth running of the daily work.
•    Provide information about various products and services offered by the Group and identify cross selling opportunities.
•    Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
•    Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and cheque book; standing order instructions etc.
•    Receive loan applications from customers and prepare the corresponding loan agreements.
•    Refer to Branch Manager for any unresolved queries on transactions handled.
•    To assist customers in all their queries on products and seek solution to their requests.
•    Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn-around time.
•    Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.

Qualifications and Skills:
•    University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)
•    At least 6 years of relevant experience, preferably in banking within a highly rated international bank. Also experience with regulated mortgages, savings accounts and fixed term deposits.
•    Awareness of customer relationship practices and regulations.

For more information on this role please contact Sonia Smith by sending your CV  quoting ref 16906SS.