25 Customer Relations jobs in the United Kingdom
Technical Account Manager
Posted 5 days ago
Job Viewed
Job Description
Team: Revenue
Location: London - UK, Krakow or Warsaw - Poland
About Volt
When Volt launched in 2019, we recognised how open banking has the power to transform how businesses, wherever they happen to be, receive payments from their customers. So, we set about building an open payments gateway that enables merchants across the globe to receive direct, account-to-account payments – in real time.
Now, on the back of a record-breaking $23.5 million Series A and $60 million Series B funding round, we’re building an all-star team to achieve our goal of ‘real-time payments everywhere’.
About the role:
As a Technical Account Manager, you will be the critical link between our clients and internal teams, managing the full merchant lifecycle - from pre-go-live implementation and solution delivery to post-go-live ramp support. You will own client relationships, ensure smooth integration, drive adoption through education and technical improvements and manage incidents with a customer-centric mindset.
What the role involves:
- Defining best solutions, gathering requirements and supporting the end-to-end implementation and solution delivery for new merchants, ensuring timely, high-quality launches
- Manage multiple integrations at the same time and ensure appropriate prioritisation
- Work closely with Commercial team to deliver expert technical and payments guidance and support throughout the sales cycle, playing a key role in securing new deals by demonstrating Volt's technical expertise and showcasing solution benefits through presentations, demos and addressing complex questions from prospective clients
- Collaborate closely with Product and Engineering teams to advocate for client needs and continuous improvement
- Manage post go-live support with a focus on data analytics, technical optimization and ongoing product education
- Serve as the main point of contact for technical incident management, translating complex issues for non-technical stakeholders and driving swift resolution
- Build strong, trust-based client relationships, acting as a strategic partner throughout the merchant lifecycle
About you:
- Strong project management skills with experience in fintech and payments
- Technical proficiency to understand and troubleshoot platform issues, with the ability to communicate technical information clearly to clients
- Data analysis capabilities to monitor performance and identify optimization opportunities
- Excellent interpersonal skills to build lasting client relationships and manage cross-functional collaboration
- Proactive problem solver with experience in incident and escalation management
- Languages: German or other languages are beneficial
What happens next?
- Selected candidates will be invited for an initial interview with our Talent Acquisition representative. The video meeting will take about 30 minutes.
- Then it’s time for a second interview! The meeting will be conducted by our Department Lead and will be 30 minutes.
- As a last step, you can expect a meeting with a member of our Leadership Team.
- If successful, you will be given a job offer proposal.
Please note that we are a regulated company operating in the financial services sector. Therefore, we conduct background checks for all team members as the last part of our hiring process .
- Competitive salary
- Flexible hours and hybrid working
- Enhanced Parental Leave
- 25 days holiday + your birthday off
- Digital Detox: once every two months on Friday we close down all comms at Volt. The whole business is officially ordered to take the day off!️
At Volt, diversity and inclusion are integral to our culture.
We believe in hiring for cultural add, embracing difference and fostering a safe space where everyone can bring their authentic selves. Our mission is to transform the payments industry and this is only possible through the power of our diverse and talented team.
Join us in making real-time payments accessible for all.
#J-18808-LjbffrCustomer Relations Manager
Posted 4 days ago
Job Viewed
Job Description
At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We're seeking a Customer Relations Manager to help us achieve our goals.
At Chawley Grove, the Customer Relations Manager will lead on local networking activity in order to develop and maintain strong relationships with referral sources. Working alongside the management team, the Customer Relations Lead will ensure that occupancy and average weekly fee rates are met in line with budget expectations.
Chawley Grove, our luxury care home provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents.
We offer our colleagues:
- Competitive salary and benefits package including bonus / commission. This role is paying £73500 OTE.
- 20 days holiday (plus Bank Holidays).
- A supportive and collaborative working environment.
- Opportunities for professional development and training.
- Access to high street discounts via our mobile friendly HapiApp benefits platform
- Workplace pension
- Free onsite parking available
- Unlimited Refer a Friend Bonus - up to £750 per referral - t&cs apply*
- Employee Assistance Programme, occupational health support and wellbeing services
We're looking for someone who can organise people, liaise with internal and external stakeholders at all levels, always leaving a positive and professional impression on our future residents and their families.
- Manage sales enquiries to maximise sales and occupancy of the care home.
- Host prospective customer visits, complete follow up calls, identifying key referral groups.
- Support the development of the marketing strategy to support the Group Sales Team.
- Develop and maintain a high profile within the local community to promote the care home.
- Maximise profit performance of sales to meet or exceed targets.
- Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports.
- Above all, you'll be an ambassador of our brand and always show courtesy and respect to residents and relatives.
The successful applicant will have:
- Possess demonstrable experience working in a similar sales role, with healthcare industry experience.
- Sales and Customer service experience is essential in a face to face or business to customer capacity.
- Engaging stakeholder relationship skills
- Experience working with multidisciplinary teams to support project delivery.
- Be decisive, self-motivated, proactive, flexible, and adaptable.
Chawley Grove is a luxurious care home in Oxfordshire, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel.
Hamberley People
We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!
Customer relations Advisor
Posted 4 days ago
Job Viewed
Job Description
The Role: Customer Service Advisor
Location: Hessle
Salary up to 33k plus package
Permanent position
Construction and Housing
The role
Linsco is working I with a well-established and highly reputable construction company who are looking for a n experienced Customer relations advisor to join their team on a permanent basis.
This is a fantastic opportunity that will offer a competitive salary, bonus and career progression.
- To be a proactive member of the regional Customer Care team promoting and providing a 5* customer service level within the regional operational area.
- Work in collaboration with the regional team to collate the appropriate information to provide an informed, accurate and detailed response to all customer complaints.
- Demonstrably support continuous drive to deliver 5 * customer service by championing the customer journey and actively supporting the regional sales and build teams and the wider business to meet, if not exceed, customer expectation.
- Effectively administer and manage all regional complaints in an efficient and timely manner, ensuring compliance
- Provide accurate and detailed reports on all customer complaints and their status in weekly regional meetings whilst ensuring to immediately escalate any serious concerns in a timely manner.
- Responsible for actioning and issuing all Customer Care defects received through the maintaining service level agreements.
- Monitoring and responding to all Regional Customer Care and Customer Service mailbox queries within agreed timescales.
- Providing support to the regional team in respect of all customer queries.
- Answering inbound customer calls, and ensuring all enquiries are responded to in line with SLA's, including the management of all voicemail messages
- Efficient management of the Customer Care email In-box
- Managing the customer relationship post legal completion, contacting them to understand their journey and experience, providing feedback to the regional teams, ensuring Customer First is driven throughout.
- Supporting the region in the delivery of a 5* satisfaction score
- Effective handling of all complaints in line with NHQC & Consumer Code requirements
- Acts as a brand ambassador with excellent customer service skills
- Collaborates effectively with wider Customer care team and onsite construction team
- Continuously strives to improve service provided and personal performance
- Provides accurate and reliable key customer service and other business information and at all times ensure that
- Excellent customer relationship management skills within an on-line context as well as face to face setting.
- Excellent customer service communication skills, both written and verbal.
- IT literate especially in relation to Microsoft packages (Work/Excel/PowerPoint/Outlook)
- Experience working within a customer service role.
- Strong collaborative, team working and interpersonal skills.
- A working understanding of the financial implications of the methods and sequences of build.
- Extensive product, NHQC and Customer Service experience is preferrable
Please apply with an updated CV and we will be in touch with suitable candidates
Linsco is acting as an Employment Agency in relation to this vacancy.
Customer Relations Manager
Posted 10 days ago
Job Viewed
Job Description
RCH are looking for a Customer Relations Manager to work at Manton Heights Care Centre, based in Bedford.
Responsible for ensuring occupancy targets and AWF targets are met by delivering a comprehensive Sales and Marketing plan which contains a blend of managing the care seeker journey to increase occupancy, generating good news stories to support the homes visibility and also managing the social media platform to engage with families and care seekers.
Main duties will be;
- To plan and deliver the sales & marketing strategy for the care home which will contain a blend of activity ranging from meeting and influencing partners in the community to delivering the social media strategy.
- To be responsible for inputting accurate information on Care HQ (CRM system) and to manage the care seeker journey, such as visits to the home and follow-ups. Thus, ensuring the sales cycles is achieving the required conversion rates.
- To deliver Sales & Marketing events, preparation and co-ordination of the event in-line with the Sales and Marketing Toolkit (SOP).
- Managing the move in process in conjunction with the General Manager and ensuring the process is a smooth, seamless transition from choice to move in
About You:
- Proven experience in a senior sales and marketing role within the care sector is essential
- Strong understanding of the private care market
- Exceptional leadership, communication, and relationship-building skills
- Strategic thinker with a results-driven mindset
- Willingness to travel across the specified regions
Why Join Us?
- Work with a supportive and forward-thinking team
Customer Relations Manager
Posted 8 days ago
Job Viewed
Job Description
At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We're seeking a Customer Relations Manager to help us achieve our goals.
At Chawley Grove, the Customer Relations Manager will lead on local networking activity in order to develop and maintain strong relationships with referral sources. Working alongside the management team, the Customer Relations Lead will ensure that occupancy and average weekly fee rates are met in line with budget expectations.
Chawley Grove, our luxury care home provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents.
We offer our colleagues:
- Competitive salary and benefits package including bonus / commission. This role is paying £73500 OTE.
- 20 days holiday (plus Bank Holidays).
- A supportive and collaborative working environment.
- Opportunities for professional development and training.
- Access to high street discounts via our mobile friendly HapiApp benefits platform
- Workplace pension
- Free onsite parking available
- Unlimited Refer a Friend Bonus - up to £750 per referral - t&cs apply*
- Employee Assistance Programme, occupational health support and wellbeing services
We're looking for someone who can organise people, liaise with internal and external stakeholders at all levels, always leaving a positive and professional impression on our future residents and their families.
- Manage sales enquiries to maximise sales and occupancy of the care home.
- Host prospective customer visits, complete follow up calls, identifying key referral groups.
- Support the development of the marketing strategy to support the Group Sales Team.
- Develop and maintain a high profile within the local community to promote the care home.
- Maximise profit performance of sales to meet or exceed targets.
- Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports.
- Above all, you'll be an ambassador of our brand and always show courtesy and respect to residents and relatives.
The successful applicant will have:
- Possess demonstrable experience working in a similar sales role, with healthcare industry experience.
- Sales and Customer service experience is essential in a face to face or business to customer capacity.
- Engaging stakeholder relationship skills
- Experience working with multidisciplinary teams to support project delivery.
- Be decisive, self-motivated, proactive, flexible, and adaptable.
Chawley Grove is a luxurious care home in Oxfordshire, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel.
Hamberley People
We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!
Customer relations Advisor
Posted 9 days ago
Job Viewed
Job Description
The Role: Customer Service Advisor
Location: Hessle
Salary up to 33k plus package
Permanent position
Construction and Housing
The role
Linsco is working I with a well-established and highly reputable construction company who are looking for a n experienced Customer relations advisor to join their team on a permanent basis.
This is a fantastic opportunity that will offer a competitive salary, bonus and career progression.
- To be a proactive member of the regional Customer Care team promoting and providing a 5* customer service level within the regional operational area.
- Work in collaboration with the regional team to collate the appropriate information to provide an informed, accurate and detailed response to all customer complaints.
- Demonstrably support continuous drive to deliver 5 * customer service by championing the customer journey and actively supporting the regional sales and build teams and the wider business to meet, if not exceed, customer expectation.
- Effectively administer and manage all regional complaints in an efficient and timely manner, ensuring compliance
- Provide accurate and detailed reports on all customer complaints and their status in weekly regional meetings whilst ensuring to immediately escalate any serious concerns in a timely manner.
- Responsible for actioning and issuing all Customer Care defects received through the maintaining service level agreements.
- Monitoring and responding to all Regional Customer Care and Customer Service mailbox queries within agreed timescales.
- Providing support to the regional team in respect of all customer queries.
- Answering inbound customer calls, and ensuring all enquiries are responded to in line with SLA's, including the management of all voicemail messages
- Efficient management of the Customer Care email In-box
- Managing the customer relationship post legal completion, contacting them to understand their journey and experience, providing feedback to the regional teams, ensuring Customer First is driven throughout.
- Supporting the region in the delivery of a 5* satisfaction score
- Effective handling of all complaints in line with NHQC & Consumer Code requirements
- Acts as a brand ambassador with excellent customer service skills
- Collaborates effectively with wider Customer care team and onsite construction team
- Continuously strives to improve service provided and personal performance
- Provides accurate and reliable key customer service and other business information and at all times ensure that
- Excellent customer relationship management skills within an on-line context as well as face to face setting.
- Excellent customer service communication skills, both written and verbal.
- IT literate especially in relation to Microsoft packages (Work/Excel/PowerPoint/Outlook)
- Experience working within a customer service role.
- Strong collaborative, team working and interpersonal skills.
- A working understanding of the financial implications of the methods and sequences of build.
- Extensive product, NHQC and Customer Service experience is preferrable
Please apply with an updated CV and we will be in touch with suitable candidates
Linsco is acting as an Employment Agency in relation to this vacancy.
Customer Relations Manager
Posted 13 days ago
Job Viewed
Job Description
RCH are looking for a Customer Relations Manager to work at Manton Heights Care Centre, based in Bedford.
Responsible for ensuring occupancy targets and AWF targets are met by delivering a comprehensive Sales and Marketing plan which contains a blend of managing the care seeker journey to increase occupancy, generating good news stories to support the homes visibility and also managing the social media platform to engage with families and care seekers.
Main duties will be;
- To plan and deliver the sales & marketing strategy for the care home which will contain a blend of activity ranging from meeting and influencing partners in the community to delivering the social media strategy.
- To be responsible for inputting accurate information on Care HQ (CRM system) and to manage the care seeker journey, such as visits to the home and follow-ups. Thus, ensuring the sales cycles is achieving the required conversion rates.
- To deliver Sales & Marketing events, preparation and co-ordination of the event in-line with the Sales and Marketing Toolkit (SOP).
- Managing the move in process in conjunction with the General Manager and ensuring the process is a smooth, seamless transition from choice to move in
About You:
- Proven experience in a senior sales and marketing role within the care sector is essential
- Strong understanding of the private care market
- Exceptional leadership, communication, and relationship-building skills
- Strategic thinker with a results-driven mindset
- Willingness to travel across the specified regions
Why Join Us?
- Work with a supportive and forward-thinking team
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Customer Relations Assistant
Posted 1 day ago
Job Viewed
Job Description
IKEA Warrington WA5 7TY, are excited to welcome new Customer Relations Assistant's to our fantastic team!
Were looking for upbeat, quick-thinking Customer Relations Assistants who love turning challenges into great customer experiences. Whether you're helping at the checkouts, processing returns, or guiding customers through flat-pack puzzles, youll be the reason they leave with a smile. If you're .
WHJS1_UKTJ
Customer Relations Adviser
Posted 5 days ago
Job Viewed
Job Description
We are looking for a Customer Relations Adviser to deliver a first-class experience in our team. In this role you will be dealing with all things customer. You join our dynamic Customer Relations team and will be helping business customers with their billing queries and taking ownership of the customer journey.
What you'll doWe are all about customer experience, so you will engage with customers .
WHJS1_UKTJ
Customer Relations Manager
Posted 5 days ago
Job Viewed
Job Description
When registering to this job board you will be redirected to our online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Customer Relations Manager
Care Home: The Belmont
Hours per week: 40 hours per week
Salary: £50,000 per annum plus commission
About the role:
We are currently have an opportunity to join our Sales .
WHJS1_UKTJ