863 Customer Relationship jobs in the United Kingdom

About XBP Europe

XBP Europe is an innovative, forward-thinking provider of bills and payment process solutions. Leveraging an EMEA-wide footprint and proprietary technology and services, we are backed by decades of industry-relevant experience.

Bills and payment processes are increasingly omni-channel and paperless. That’s where XBP Europe comes in. Our offerings enable seamless workflows and frictionless transactions. XBP Europe combines physical documents, digital data, and instant messaging to help organisations work smarter. As part of that, we help to gather, process, and refine valuable data for use in decision-making.

Our digital transformation solutions enhance efficiency, cash flow, and end-user experience. We serve a growing client list throughout Europe. See why organisations of all sizes choose XBP Europe as a digital transformation partner, visit our website at

Stay connected with us on social media and find out what it's like to work at XBP Europe.

Linkedin , YouTube , X , Facebook or Instagram

Job Description

Title: Customer Relationship Manager

Location : Egham, TW20 9AB OR Harlow CM195qs

Job type : Permanent contract

Working mode : Hybrid 3 days a week

Essential Functions And Responsibilities

• Manage and develop strong client relationships with multiple clients
• Act as a liaison between various departments to fulfill the needs and expectations of our clients
• Responsible for understanding and education of all offerings and services
• Service incoming client calls regarding completion times, billing, and explanation of services performed
• Place outbound calls to clients in an effort to obtain additional information necessary to fulfill clients’ service agreements
• Provide technical software support to clients and learn various software programs
• Testing of new proprietary software prior to client release
• Resolution of outstanding Accounts Receivable issues – outstanding invoices, unpaid prepayments, and credit card discrepancies
• Set appointments and continuing education sessions with CPAs and end clients for sales team
• Draft agreements and provide general sales support for sales team as needed

Minimum Job Qualifications/Experience

• Excellent communication and interpersonal skills
• Required Experience in Healthcare (NHS)
• Detail oriented
• Strong problem solver with the ability to think critically, gather data, analyze information and prepare reports
• Able to multi-task to accomplish workload efficiently
• Strong documentation skills and the organization of client information
• Proficient utilizing Microsoft Office products such as Outlook, Word and Excel
• Ability to self-manage

Benefits

• Referral Bonus
• Permanent Contract
• Paid Holidays
• Annual bonus plan
• Pension scheme
• Eye care vouchers
• BUPA Medical Benefits
• Wellbeing support line
• Life insurance (4 X Salary)
• Rewards and incentive - Spotlight scheme
• Company Service Award

Disclaimer

XBP Europe prioritizes individual privacy and is devoted to safeguarding personal data. Our recruitment policy focuses on selecting the most qualified candidates based on merit and skills aligned with position requirements. Candidate information is handled in strict compliance with GDPR policies and relevant data protection laws. Read our GDPR policy here.

XBP Europe is committed to creating a diverse environment. Qualified applicants will be considered for employment without regard to their characteristics or preferences. We provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time. We oppose and avoid all forms of unlawful discrimination including those known as protected characteristics.

XBP Europe recruiters or representatives will only contact you by emails ending with xbpeurope.com or exelatech.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.

About XBP Europe

XBP Europe is an innovative, forward-thinking provider of bills and payment process solutions. Leveraging an EMEA-wide footprint and proprietary technology and services, we are backed by decades of industry-relevant experience.

Bills and payment processes are increasingly omni-channel and paperless. That’s where XBP Europe comes in. Our offerings enable seamless workflows and frictionless transactions. XBP Europe combines physical documents, digital data, and instant messaging to help organisations work smarter. As part of that, we help to gather, process, and refine valuable data for use in decision-making.

Our digital transformation solutions enhance efficiency, cash flow, and end-user experience. We serve a growing client list throughout Europe. See why organisations of all sizes choose XBP Europe as a digital transformation partner, visit our website at

Stay connected with us on social media and find out what it's like to work at XBP Europe.

Linkedin, YouTube, X, Facebook or Instagram

Job Description

Title: Customer Relationship Manager

Location : Egham, TW20 9AB OR Harlow CM195qs

Job type : Permanent contract

Working mode : Hybrid 3 days a week

Essential Functions And Responsibilities

• Manage and develop strong client relationships with multiple clients
• Act as a liaison between various departments to fulfill the needs and expectations of our clients
• Responsible for understanding and education of all offerings and services
• Service incoming client calls regarding completion times, billing, and explanation of services performed
• Place outbound calls to clients in an effort to obtain additional information necessary to fulfill clients’ service agreements
• Provide technical software support to clients and learn various software programs
• Testing of new proprietary software prior to client release
• Resolution of outstanding Accounts Receivable issues – outstanding invoices, unpaid prepayments, and credit card discrepancies
• Set appointments and continuing education sessions with CPAs and end clients for sales team
• Draft agreements and provide general sales support for sales team as needed

Minimum Job Qualifications/Experience

• Excellent communication and interpersonal skills
• Required Experience in Healthcare (NHS)
• Detail oriented
• Strong problem solver with the ability to think critically, gather data, analyze information and prepare reports
• Able to multi-task to accomplish workload efficiently
• Strong documentation skills and the organization of client information
• Proficient utilizing Microsoft Office products such as Outlook, Word and Excel
• Ability to self-manage

Benefits

• Referral Bonus
• Permanent Contract
• Paid Holidays
• Annual bonus plan
• Pension scheme
• Eye care vouchers
• BUPA Medical Benefits
• Wellbeing support line
• Life insurance (4 X Salary)
• Rewards and incentive - Spotlight scheme
• Company Service Award

Disclaimer

XBP Europe prioritizes individual privacy and is devoted to safeguarding personal data. Our recruitment policy focuses on selecting the most qualified candidates based on merit and skills aligned with position requirements. Candidate information is handled in strict compliance with GDPR policies and relevant data protection laws. Read our GDPR policy here.

XBP Europe is committed to creating a diverse environment. Qualified applicants will be considered for employment without regard to their characteristics or preferences. We provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time. We oppose and avoid all forms of unlawful discrimination including those known as protected characteristics.

XBP Europe recruiters or representatives will only contact you by emails ending with xbpeurope.com or exelatech.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.

A key role focused on ensuring customers continue to get the most from their PortSwigger experience through successful renewals.

We make Burp Suite, the world’s most widely used software for web security testing. Trusted by over 16,000 organizations globally – including Google, Amazon, and NASA – our products and research power the world’s best security teams.

We’re looking for a passionate and detail-oriented Renewals Specialist to manage our customer renewal process. You will be the primary point of contact for customers as their contracts come up for renewal, ensuring a smooth, positive, and successful experience that drives retention.

We’re building a world-class approach to customer engagement and retention. As a Renewals Specialist, you’ll be at the heart of that mission, managing key relationships and ensuring customers continue to see the value in Burp Suite.

You will:

• Own the renewal process for a portfolio of customers, from initial contact to final agreement.
• Contribute to company growth by meeting and exceeding retention targets.
• Use data and customer feedback to identify and mitigate renewal risks.
• Collaborate with our Product, Support, and Sales teams to resolve customer issues and highlight opportunities.
• Develop your commercial and negotiation skills with hands-on experience.
• Help refine and improve the tools, playbooks, and communications we use for renewals.
• Enable customers with health check-ins and keep them up to date with the latest features to ensure they are prepared for a successful renewal.
• Shape and contribute to a transparent, continuous improvement culture.

Requirements

• You are customer-focused and commercially aware, with a keen interest in building a career in a customer-facing role.
• You get excited about solving problems and helping others succeed.
• You enjoy working with others and are a reliable team player who can collaborate effectively across different departments.
• You're organized, reliable, and enjoy turning customer interactions into positive outcomes.
• You’re empathetic, curious, and comfortable learning on the job to create clarity for customers.
• You're a natural communicator – direct, respectful, and energising to work with.
• You are eager to learn and are not afraid to ask questions that help you and the team grow.

Technical & Cognitive Capabilities

• Familiarity with using business tools like Salesforce, Jira, or Excel.
• An understanding of the customer journey, with a particular interest in retention and renewal metrics.
• Experience working in a fast-paced, goal-oriented environment.
• A problem-solving orientation: you proactively seek solutions and think critically.
• Confidence in identifying risks and a willingness to ask for help when needed.
• A desire to develop and strengthen your commercial and negotiation skills over time.

Personal Qualities

• Driven, thoughtful, and always learning.
• Friendly, humble, and collaborative – you bring others with you.
• Comfortable with accountability and delivering tangible results.
• Passionate about continuous improvement – even when there’s no clear path.
• Curious and full of fresh ideas that improve team culture and outcomes.

Benefits

Why join us?

• We foster an inclusive and high-performance culture with a focus on work-life balance.
• We believe in rewarding people generously and offer a competitive salary based on individual skills and contribution.
• We host regular team events and have fantastic summer and winter parties.
• You’ll be part of a humble, supportive, and fun team that values collaboration, humour, and a strong sense of belonging.
• We offer share options, 8% employer pension contribution, life assurance, income protection, private medical insurance, and 25 days holiday (plus public holidays).
• Our working hours are flexible, with core hours from 9am to 4pm
• We work best when we are together on site

Our client are a fast growth Manchester business.

As a CRM Executive, you will help enhance customer communications. Reporting to the CRM Manager, you’ll support CRM system setup and maintenance, ensuring marketing efforts are data-driven and fully integrated.

If you're ambitious, analytical, and passionate about CRM and digital marketing, this could be the role for you.

Your Key Responsibilities

• Triggered Communications: Review and improve the setup of automated communications across all brands.
• Performance Monitoring: Track CRM campaigns, ensuring accuracy and effectiveness.
• Data Analysis: Collaborate with the Analytics team to gain insights beyond basic metrics, linking data to customer segmentation.
• Lifecycle Programs: Develop and implement email programs aimed at maximising customer retention and reducing churn.
• Promotional Campaigns: Manage the end-to-end process of promotional emails, from planning and creation to testing, deployment, and analysis.
• CRM Campaigns: Oversee CRM initiatives and establish relevant campaigns for our White Label brands.
• Customer Journey Optimisation: Map and enhance customer journeys, identifying churn points and implementing improvements.
• Cross-Functional Collaboration: Work closely with IT, Customer Service, and Marketing teams to ensure cohesive and effective communication strategies.

What we’re looking for

• Experience: Ideally 1+ years in a CRM or email marketing role with campaign management and data analysis experience.
• Technical Skills: Proficiency with email marketing platforms; knowledge of HTML and cross-device email testing is a plus.
• Analytical Mindset: Strong numerical and analytical skills, with the ability to derive actionable insights from data.
• Communication: Excellent verbal and written communication skills, capable of articulating complex information clearly.
• Organisation: Ability to manage multiple projects, prioritise tasks, and meet tight deadlines.
• Team Player: Collaborative attitude with strong interpersonal skills, fostering positive relationships across departments.
• Attention to Detail: Meticulous and methodical approach to work.
• Proactivity: Self-starter with a passion for innovation and continuous improvement in the CRM space.

What you’ll gain

• Professional Growth: Gain hands-on experience in CRM strategy and develop your career within a dynamic company.
• Meaningful Impact: Play a key role in shaping the customer engagement approach of a market-leading organisation.
• Innovative Environment: Thrive in a forward-thinking workplace that encourages creativity and experimentation.
• Supportive Team: Join a collaborative team committed to excellence and continuous development.

Excellent package on offer.

CRM Consultant – Professional Services (Reading + Hybrid)

Are you a talented CRM enthusiast ready to make a real impact with cutting-edge SaaS solutions? I'm recruiting on behalf of my client, a leading CRM solutions provider , for a CRM Consultant to join their growing Professional Services team. If you thrive on designing and delivering outstanding digital transformation projects, this is your opportunity to shine.

About the Role

As a Consultant in the Professional Services team , you’ll lead the end-to-end delivery of Workbooks CRM implementations for a diverse client base. You’ll design scalable SaaS solutions, configure systems, deliver training, and act as a trusted CRM advisor. Expect to work closely with clients across professional services, guiding them from discovery to go-live and beyond.

This hybrid position is based three days a week in the Reading office , with flexibility for remote work and occasional client visits.

What You’ll Do

• Deliver end-to-end CRM projects, from design and configuration through to testing and post-implementation support.
• Facilitate client workshops, translating business challenges into practical CRM solutions.
• Configure dashboards, workflows, reports, automations, and integrations.
• Own project success—managing timelines, risks, and expectations.
• Contribute to delivery best practices and methodology improvements.

What You’ll Bring

• Demonstrable experience implementing SaaS CRM solutions such as Salesforce , HubSpot , MS Dynamics 365 , Zoho CRM , NetSuite , SAP S/4HANA , or Oracle Cloud .
• A background in consulting or professional services , with strong client-facing communication and presentation skills.
• Hands-on technical skills, including proficiency with SQL , MySQL , PHP , or JavaScript .
• A proactive, commercial mindset and the confidence to present to senior stakeholders.
• A structured, problem-solving approach and an interest in continuous improvement.

Why Apply?

• Excellent base salary
• Quarterly bonus plus excellent benefits
• Car allowance and electric vehicle scheme
• Hybrid flexibility , with 3 days per week in the Reading office

If you’re ready to join a collaborative team delivering high-impact CRM transformations, we’d love to hear from you.

Apply Now

Send your CV and cover letter to marketing@resourceondemand.com

CRM Data Dynamo Wanted! This is a temporary role with genuine scope to transition FTC

Glasgow

Do you have a love for clean, accurate data, a knack for problem-solving, and the kind of curiosity that makes you want to push every tech button just to see what happens? If so, we’ve got just the role for you.

We’re on the hunt for a CRM superstar who can help our client turn customer data into pure commercial gold. You’ll be the go-to person for their CRM platform, making sure it runs like a dream, the data stays sharp, and the users feel like they’ve got a personal tech genie on speed dial.

What you’ll be doing:

• Taking ownership of day-to-day CRM processes and keeping the database in tip-top condition.
• Spotting opportunities to make things slicker, faster, and more useful — then making them happen.
• Answering CRM questions like a pro and showing colleagues how to get the most from the system.
• Playing a key role in exciting projects and system upgrades that keep them ahead of the game.
• Occasionally flexing your skills across other digital tools (because they like to keep things interesting).

What we’re looking for:

• Experience using a CRM system (bonus points if you’ve met InterAction before).
• Strong data handling skills and an almost unhealthy love of spreadsheets.
• A proactive thinker who doesn’t just spot improvements but drives them.
• A natural communicator who can explain tech in plain English.
• Someone who thrives in a collaborative, professional environment.

Why you’ll love it:

You’ll be joining a forward-thinking team where ideas are valued, improvements are welcomed, and technology is embraced. They believe in being approachable, bold, and connected — and live those values every day.

If you’re ready to help turn data into decisions, build smarter processes, and make CRM the best it can be… I want to hear from you!

To apply for this role, please send your CV or contact Gemma Gault at Iconic Resourcing for a confidential chat and further details. At Iconic Resourcing, we understand that not all candidates will meet every single desired qualification or skill for the job positions posted on behalf of our clients. However, if you believe that you can add value to the role despite your experience looking a little different from what we've identified, we would be thrilled to learn more about you.

Iconic Resourcing is committed to partnering with clients who share our values of inclusivity and diversity. We work with many businesses that recognise the importance of creating a welcoming and respectful workplace for all employees. As an equal opportunities employer, we treat all applications fairly and equally. We act as both an employment business and an employment agency and are happy to accommodate any reasonable adjustments required. To view all of our Iconic Jobs across Scotland, please visit our website

Customer Relationship Administrator

Location:
Solihull based (covering UK, Netherlands, and Ireland)

Contract:
12-month maternity leave cover

Hourly Rate:
£21.30 Umbrella

Working Arrangements:
Full Time on site

We're looking for a
customer-focused professional
to join our dynamic team of five, managing a portfolio of leased machines and maintaining strong client relationships across the UK, Netherlands, and Ireland.

Key Responsibilities

• Act as the main point of contact for clients in your portfolio.
• Manage leased machines nearing the end of agreements, including extensions and returns.
• Build and maintain strong customer relationships to ensure satisfaction and retention.

Skills & Experience

• Strong customer service and communication skills.
• Experience within the finance or leasing industry preferred.
• Familiarity with Oracle, Salesforce, and Microsoft Office (training available if needed).
• Ability to manage lease-related processes effectively.
• Dutch language skills highly desirable, as you'll be supporting our Dutch office.
• Previous hire or lease desk experience beneficial.
• Degree preferred, but relevant experience takes priority.

If you would like to be considered for this role please don't hesitate to click apply or call Daniel McShane on for more information.

Inclusion statement

Outsource UK is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. You'll receive fair consideration for your application regardless of your race, religion or belief, gender, gender identity or expression, sex, sexual orientation, disability, marriage and civil partnership, pregnancy and maternity, or age.

We're proud Corporate Members of the Hidden Disabilities Sunflower. If you need any adjustments at any stage - from application to interview or in your new role - please let us know. We're here to support you every step of the way.

We believe diversity of thought and background makes us stronger and we welcome applications from people of all backgrounds and life experiences.

Our client are a fast growth Manchester business.

As a CRM Executive, you will help enhance customer communications. Reporting to the CRM Manager, you’ll support CRM system setup and maintenance, ensuring marketing efforts are data-driven and fully integrated.

If you're ambitious, analytical, and passionate about CRM and digital marketing, this could be the role for you.

Your Key Responsibilities

• Triggered Communications: Review and improve the setup of automated communications across all brands.
• Performance Monitoring: Track CRM campaigns, ensuring accuracy and effectiveness.
• Data Analysis: Collaborate with the Analytics team to gain insights beyond basic metrics, linking data to customer segmentation.
• Lifecycle Programs: Develop and implement email programs aimed at maximising customer retention and reducing churn.
• Promotional Campaigns: Manage the end-to-end process of promotional emails, from planning and creation to testing, deployment, and analysis.
• CRM Campaigns: Oversee CRM initiatives and establish relevant campaigns for our White Label brands.
• Customer Journey Optimisation: Map and enhance customer journeys, identifying churn points and implementing improvements.
• Cross-Functional Collaboration: Work closely with IT, Customer Service, and Marketing teams to ensure cohesive and effective communication strategies.

What we’re looking for

• Experience: Ideally 1+ years in a CRM or email marketing role with campaign management and data analysis experience.
• Technical Skills: Proficiency with email marketing platforms; knowledge of HTML and cross-device email testing is a plus.
• Analytical Mindset: Strong numerical and analytical skills, with the ability to derive actionable insights from data.
• Communication: Excellent verbal and written communication skills, capable of articulating complex information clearly.
• Organisation: Ability to manage multiple projects, prioritise tasks, and meet tight deadlines.
• Team Player: Collaborative attitude with strong interpersonal skills, fostering positive relationships across departments.
• Attention to Detail: Meticulous and methodical approach to work.
• Proactivity: Self-starter with a passion for innovation and continuous improvement in the CRM space.

What you’ll gain

• Professional Growth: Gain hands-on experience in CRM strategy and develop your career within a dynamic company.
• Meaningful Impact: Play a key role in shaping the customer engagement approach of a market-leading organisation.
• Innovative Environment: Thrive in a forward-thinking workplace that encourages creativity and experimentation.
• Supportive Team: Join a collaborative team committed to excellence and continuous development.

Excellent package on offer.