84 Customer Relationship Manager jobs in the United Kingdom

About XBP Europe

XBP Europe is an innovative, forward-thinking provider of bills and payment process solutions. Leveraging an EMEA-wide footprint and proprietary technology and services, we are backed by decades of industry-relevant experience.

Bills and payment processes are increasingly omni-channel and paperless. That’s where XBP Europe comes in. Our offerings enable seamless workflows and frictionless transactions. XBP Europe combines physical documents, digital data, and instant messaging to help organisations work smarter. As part of that, we help to gather, process, and refine valuable data for use in decision-making.

Our digital transformation solutions enhance efficiency, cash flow, and end-user experience. We serve a growing client list throughout Europe. See why organisations of all sizes choose XBP Europe as a digital transformation partner, visit our website at

Stay connected with us on social media and find out what it's like to work at XBP Europe.

Linkedin, YouTube, X, Facebook or Instagram

Job Description

Title: Customer Relationship Manager

Location : Egham, TW20 9AB OR Harlow CM195qs

Job type : Permanent contract

Working mode : Hybrid 3 days a week

Essential Functions And Responsibilities

• Manage and develop strong client relationships with multiple clients
• Act as a liaison between various departments to fulfill the needs and expectations of our clients
• Responsible for understanding and education of all offerings and services
• Service incoming client calls regarding completion times, billing, and explanation of services performed
• Place outbound calls to clients in an effort to obtain additional information necessary to fulfill clients’ service agreements
• Provide technical software support to clients and learn various software programs
• Testing of new proprietary software prior to client release
• Resolution of outstanding Accounts Receivable issues – outstanding invoices, unpaid prepayments, and credit card discrepancies
• Set appointments and continuing education sessions with CPAs and end clients for sales team
• Draft agreements and provide general sales support for sales team as needed

Minimum Job Qualifications/Experience

• Excellent communication and interpersonal skills
• Required Experience in Healthcare (NHS)
• Detail oriented
• Strong problem solver with the ability to think critically, gather data, analyze information and prepare reports
• Able to multi-task to accomplish workload efficiently
• Strong documentation skills and the organization of client information
• Proficient utilizing Microsoft Office products such as Outlook, Word and Excel
• Ability to self-manage

Benefits

• Referral Bonus
• Permanent Contract
• Paid Holidays
• Annual bonus plan
• Pension scheme
• Eye care vouchers
• BUPA Medical Benefits
• Wellbeing support line
• Life insurance (4 X Salary)
• Rewards and incentive - Spotlight scheme
• Company Service Award

Disclaimer

XBP Europe prioritizes individual privacy and is devoted to safeguarding personal data. Our recruitment policy focuses on selecting the most qualified candidates based on merit and skills aligned with position requirements. Candidate information is handled in strict compliance with GDPR policies and relevant data protection laws. Read our GDPR policy here.

XBP Europe is committed to creating a diverse environment. Qualified applicants will be considered for employment without regard to their characteristics or preferences. We provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time. We oppose and avoid all forms of unlawful discrimination including those known as protected characteristics.

XBP Europe recruiters or representatives will only contact you by emails ending with xbpeurope.com or exelatech.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.

A key role focused on ensuring customers continue to get the most from their PortSwigger experience through successful renewals.

We make Burp Suite, the world’s most widely used software for web security testing. Trusted by over 16,000 organizations globally – including Google, Amazon, and NASA – our products and research power the world’s best security teams.

We’re looking for a passionate and detail-oriented Renewals Specialist to manage our customer renewal process. You will be the primary point of contact for customers as their contracts come up for renewal, ensuring a smooth, positive, and successful experience that drives retention.

We’re building a world-class approach to customer engagement and retention. As a Renewals Specialist, you’ll be at the heart of that mission, managing key relationships and ensuring customers continue to see the value in Burp Suite.

You will:

• Own the renewal process for a portfolio of customers, from initial contact to final agreement.
• Contribute to company growth by meeting and exceeding retention targets.
• Use data and customer feedback to identify and mitigate renewal risks.
• Collaborate with our Product, Support, and Sales teams to resolve customer issues and highlight opportunities.
• Develop your commercial and negotiation skills with hands-on experience.
• Help refine and improve the tools, playbooks, and communications we use for renewals.
• Enable customers with health check-ins and keep them up to date with the latest features to ensure they are prepared for a successful renewal.
• Shape and contribute to a transparent, continuous improvement culture.

Requirements

• You are customer-focused and commercially aware, with a keen interest in building a career in a customer-facing role.
• You get excited about solving problems and helping others succeed.
• You enjoy working with others and are a reliable team player who can collaborate effectively across different departments.
• You're organized, reliable, and enjoy turning customer interactions into positive outcomes.
• You’re empathetic, curious, and comfortable learning on the job to create clarity for customers.
• You're a natural communicator – direct, respectful, and energising to work with.
• You are eager to learn and are not afraid to ask questions that help you and the team grow.

Technical & Cognitive Capabilities

• Familiarity with using business tools like Salesforce, Jira, or Excel.
• An understanding of the customer journey, with a particular interest in retention and renewal metrics.
• Experience working in a fast-paced, goal-oriented environment.
• A problem-solving orientation: you proactively seek solutions and think critically.
• Confidence in identifying risks and a willingness to ask for help when needed.
• A desire to develop and strengthen your commercial and negotiation skills over time.

Personal Qualities

• Driven, thoughtful, and always learning.
• Friendly, humble, and collaborative – you bring others with you.
• Comfortable with accountability and delivering tangible results.
• Passionate about continuous improvement – even when there’s no clear path.
• Curious and full of fresh ideas that improve team culture and outcomes.

Benefits

Why join us?

• We foster an inclusive and high-performance culture with a focus on work-life balance.
• We believe in rewarding people generously and offer a competitive salary based on individual skills and contribution.
• We host regular team events and have fantastic summer and winter parties.
• You’ll be part of a humble, supportive, and fun team that values collaboration, humour, and a strong sense of belonging.
• We offer share options, 8% employer pension contribution, life assurance, income protection, private medical insurance, and 25 days holiday (plus public holidays).
• Our working hours are flexible, with core hours from 9am to 4pm
• We work best when we are together on site

Key Account Customer Relationship Manager - Rentokil Specialist Hygiene

Branch Location: The location can be anywhere in the UK, as you would only be required to attend your local office on one day a week

Hybrid Working - home and office based - Temporary Maternity Cover Contract

Salary - £25,800

Hours - 37.5 per week

Do you have what it takes?

Do you get that great feeling when solving a customer issue?

Are you confident when speaking to high net worth customers over the phone and face to face?

To succeed in this role, you must be a positive and motivated individual who is able to deliver excellent customer service and be a team player.

What will you be doing?

You will be working for one of our many Group brands, Monday to Friday. The aim of the role is to retain and grow business by owning sales, support and service relationships for our high net worth customer accounts.

You will be a key member of our Key Account Relationship team, providing a world-class level of service to our customers whilst increasing their spend on accounts.

The core responsibilities of your job will be:

• To act as the main point of contact for your customers retaining and growing the accounts against set targets
• To drive excellent customer service levels by providing a proactive and reactive service
• To monitor the progress against service level agreements and own the communications with customers post-sale
• To manage the onboarding of new contracts and carry out introductory reviews with our new customers
• To carry out key accounts analysis from generated reports
• Also to coordinate customer projects, special events and bespoke products.

Who are we?

We are Rentokil Initial, a FTSE 100 Group with a small company feel. We want our staff to enjoy working here and you'll find our people to be honest, approachable and outwardly friendly; whether it's first thing in the morning or on their way home.

Requirements

You will have:

• Strong influencing and negotiation skills
• An ability to build strong, sustainable relationships with customers and colleagues
• Self-motivation and willingness to use your own initiative in situations involving customers
• Experience of working towards and succeeding against targets
• Experience in field sales or key accounts would be highly advantageous

Benefits

In return, we offer:

• A competitive basic salary
• Excellent training and support from day one
• Performance-based salary grading, allowing you to move up the ladder
• Bonuses based on individual and team performances
• Promotion possibilities if you are a high performer
• Benefits such as access to friends and family discount scheme called RI Rewards where you could earn discounts in over 3000 retailers

If you've made it this far, click apply! Don't miss this opportunity to join our growing team!

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our privacy policy here .

payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call payabl.one. As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts.

About the Role:

Our Client Relations Team is expanding, and we’re looking for a proactive, client-focused professional to join us! If you thrive in a dynamic, fast-paced environment and are eager to be part of a rapidly growing European fintech company, this could be the perfect opportunity for you. We value transparency, collaboration, and innovation, and we’re seeking a talented Client Relations Manager who can build lasting client relationships, drive success, and make a meaningful impact.

Reporting Line: This role reports directly to the Group Chief Growth Officer

Key responsibilities:

As a Client Relations Manager , you will play a crucial role in managing and enhancing client relationships while ensuring seamless service delivery. Your responsibilities will include:

• Client Relationship Management: Serve as the primary point of contact for an assigned portfolio of clients, fostering strong, long-term relationships and acting as their trusted advisor.
• Client Success & Optimization: Provide expert guidance on system usage, offering insights and recommendations to help clients maximize efficiency and value.
• Issue Resolution & Performance Monitoring: Monitor system performance, proactively identify potential issues, and coordinate with internal teams to resolve challenges swiftly.
• Liaison & Coordination: Act as a bridge between clients and suppliers, ensuring that client requirements are clearly communicated and met.
• Project Oversight: Manage client-driven projects from inception to completion, ensuring alignment with specifications, deadlines, and quality standards.
• Collaboration with Sales & Product Teams: Work closely with the Sales team to provide clients with updates on product enhancements, ensuring they are fully informed and engaged.

Who You Are:

You’re a client champion—driven, strategic, and obsessed with delivering exceptional service. You thrive in fast-paced environments, effortlessly building relationships, retaining key clients, and driving business growth. You don’t just manage accounts; you elevate them. With deep expertise in the fintech and payments space, you anticipate industry shifts, adapt quickly, and always stay one step ahead.

• Fintech & Payments Expert – You bring 3+ years of experience in client relations, business development, or sales within fintech, payments, or financial services. You understand acquiring, cross-border payments, and merchant solutions inside out.
• Client-Centric & Growth-Driven – You know how to build strong, long-lasting relationships. You proactively engage clients, drive retention, and contribute to market expansion.
• Industry Insider – You have a deep understanding of the payments ecosystem, emerging trends, regulatory landscapes, and competitive dynamics.
• Data-Driven & Strategic – You leverage customer success metrics and KPIs to make informed decisions and maximize client value.
• Exceptional Communicator – Whether it’s negotiating deals, delivering impactful presentations, or resolving complex client needs, you communicate with confidence and clarity.
• Fast-Paced & Adaptable – You thrive in a dynamic, ever-changing environment and can pivot quickly to meet evolving business needs.
• Multilingual & Globally Minded – Fluent in English (additional languages are a plus). You understand diverse markets and are ready to engage clients across regions.
• Always on the Move – You’re willing to travel as needed to strengthen client relationships, attend key industry events, and drive business success

The perks of being a payabl.er:  

• Drive in Style:  Enjoy the added perk of a company car, provided upon completing one year of employment—subject to performance and availability.
• Future-Proof Your Finances:  Jump on board, and after your probation period, we'll kickstart your Provident Fund.
• Grow Without Limits:  Our environment is all about nurturing your talents and fuelling your ambition with endless opportunities for professional development.
• Speak Like a Local:  Greek language classes, offered twice a week for all team members.
• Shop and Save:  Get exclusive access to a discount card at various local businesses.
• Multicultural Workplace:  Thrive in a company that celebrates diversity and values your unique contributions. Here, every perspective is appreciated, and every voice is heard.
• Lead the Charge in Pioneering Projects:  Be at the forefront of innovation by playing a key role in groundbreaking projects.
• Max Out Your Downtime:  With 25 days off plus public holidays, and an extra 10 days for when you're under the weather, we make sure you have ample time to relax, recharge, and return brighter.
• Support for Your Educational Aspirations:  We're here to support your educational pursuits because we believe in investing in your growth. 
• Wolt Your Way Through Lunch:  Enjoy a Wolt lunch allowance of €150 per month.