47,016 Customer Relationships jobs in the United Kingdom

**Group Details:**
An exciting entry-level opportunity has arisen to join Tradeweb's European Client Relations Team, with a particular focus for the French region. The role is based in London. Working in a challenging and dynamic environment, you will be someone who has an interest in starting a career in financial services, who enjoys working in a team environment and is motivated to learn new things.
**Job Responsibilities:**
**Operational support to the institutional clients:**
+ Be responsible for the operational onboarding of new customers, setting up users' profiles, and adjusting users' accesses.
+ Assist in any billing or regulatory configuration on various client types and across regions.
+ Assist clients with troubleshooting around daily usage inquiries.
+ Coordinate with clients' Back and Middle offices to configure the relevant post-trade solutions, tailored to their transaction reporting and monitoring requirements.
+ Participate in client calls to discuss their workflows and expectations on our pre-trade, trading and post-trade offerings.
+ Monitor and answer any incomings on chats, emails or phone.
**Administrative support to the internal teams:**
+ Participate in building guides on new functionalities and updating current protocols to stay up-to-date with the company growth and market changes.
+ Draft summaries and sales notes after client calls or visits.
+ Actively collate clients' feedback with appropriate internal teams.
+ Provide regular monitoring and updates to the wider teams on reoccurring events and processes.
+ Communicate and coordinate with other teams in the company to help fix issues quickly, answer customers' queries and ensure any set up or update is made in a timely manner.
+ Participate in the training of new joiners and existing members of the team.
**Client Relations:**
+ Provide initial demos of the platform for new Traders or Admin users.
+ Help educate clients on how they could maximize the usage of the platform.
+ Support trading activity and ensure that clients have the necessary information to execute trades.
+ Begin to build relationships with new and existing clients.
+ Provide reliable support to the Sales team and participate in relationship management and the selling of new products/ functionalities to their clients.
+ Deliver Tradeweb's white-glove service.
**Required Qualifications:**
+ Fluency in French and English.
+ Any additional European language is beneficial.
+ Ability to work in a high-pressure, fast-paced environment
+ Good time management skills - able to work efficiently within short timeframes.
+ Technical savvy - able to use trading technology comfortably
+ Strong attention to detail - Accurate and conscientious
+ Team player - Excellent interpersonal skills - Ability to collaborate with more junior and senior people comfortably.
+ Strong independent worker - ability to take ownership & responsibility of tasks and projects with minimal involvement of other members of the team.
+ High self-motivation - always go the extra mile
+ Good knowledge of Microsoft Office (especially Outlook, Word, Excel and PPT), any additional technical skills or experiences related to data management will be beneficial.
+ Strong interest in financial markets and willingness to build knowledge across the markets offered on Tradeweb.
+ Experience or exposure to a client-focused position preferred.
**The working hours are 8am-5.30pm.**
**About Tradeweb:**
Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500 clients - including the world's largest banks, asset managers, hedge funds, insurance companies, wealth managers and retail clients -- in more than 65 countries across the globe. Since our first trade in 1998, we have helped transform and electronify the fixed income markets. Tradeweb is a culture built on innovation, creativity and collaboration. Through a combination of very talented and driven people, innovative products and solutions, cutting-edge technology, market data, and a vast network of clients, we continue to work together to improve the way financial markets trade.
Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.
Tradeweb values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.
**Private Policy Statement Link:**

Our esteemed client, a premium provider in the beauty and wellness industry, is actively seeking an exceptional Lead Aesthetician and Client Relations Manager to spearhead their remote operations. This unique, fully remote position offers a fantastic opportunity to blend advanced aesthetic expertise with strategic client management, all from the comfort of your home office. The role requires a passionate and skilled professional who can not only deliver top-tier aesthetic treatments virtually but also cultivate and maintain strong relationships with a discerning clientele. You will be responsible for developing personalised treatment plans, providing expert consultations, and ensuring an unparalleled client experience. This role demands a high degree of autonomy, exceptional interpersonal skills, and a deep understanding of current beauty trends and technologies. The successful candidate will be instrumental in driving client satisfaction and loyalty, managing client feedback, and identifying opportunities for service enhancement. This is a remote-first role, requiring a self-motivated individual who can effectively manage their time and maintain high standards of service delivery without direct supervision. You will be expected to stay at the forefront of aesthetic innovations, conduct virtual client assessments, and provide ongoing support and advice. The ability to communicate effectively and empathetically through digital channels is paramount. This position offers a dynamic and rewarding career path for an individual who is dedicated to excellence in the beauty and wellness sector. The role involves close collaboration with the marketing and operations teams to ensure seamless service delivery and growth. Opportunities for professional development and training in the latest techniques will be provided. The successful applicant will be a key ambassador for the brand, embodying its commitment to quality and client well-being. The role is based out of **Birmingham, West Midlands, UK**, but is designed to be fully remote, allowing you to work from anywhere within the UK. We are looking for a proactive individual who can shape the future of remote client engagement in the beauty space.

Key Responsibilities:

• Conduct detailed virtual consultations and skin analysis for clients.
• Develop and recommend personalised aesthetic treatment plans.
• Provide expert advice on skincare, product selection, and at-home routines.
• Manage client relationships, ensuring high levels of satisfaction and retention.
• Handle client inquiries, feedback, and issue resolution promptly and professionally.
• Stay updated on the latest aesthetic treatments, technologies, and industry trends.
• Collaborate with the marketing team on content creation and client engagement strategies.
• Monitor client progress and follow up to ensure optimal results.
• Assist in the development of new remote service offerings.
• Maintain accurate and confidential client records.
• Drive sales through personalised recommendations and loyalty programs.

Qualifications:

• NVQ Level 3 or 4 in Beauty Therapy or equivalent qualification.
• Minimum of 5 years of experience as a practicing aesthetician.
• Proven experience in client relationship management and retention.
• In-depth knowledge of various aesthetic treatments and skincare technologies.
• Excellent communication, listening, and interpersonal skills.
• Ability to conduct effective virtual consultations and assessments.
• Strong organisational and time management skills.
• Proficiency in using virtual communication platforms and CRM systems.
• Passion for the beauty and wellness industry with a client-centric approach.
• Ability to work independently and as part of a remote team.

Introduction

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

As the Head of Client Relations, you will be at the forefront of our efforts to deliver exceptional pension scheme administration services. This outstanding opportunity allows you to lead and encourage a dedicated team, undertake a critical role in our Pension administration leadership collective to ensure consistent, top quality operational performance and to drive innovation in our product offerings, and lead campaigns that resonate with our clients. Your leadership will craft the future of our client services; ensuring we remain at the innovative edge of the industry.

We are open to considering individuals based anywhere in the UK, and can be flexible with hybrid/remote working. However, in this position, travel to our offices in Bristol, London, Manchester, Edinburgh and Ipswich - as well as to client sites - will be as required. 

How you'll make an impact

We will be looking to you to demonstrate your leadership experience by guiding and empowering the client services team of 9 client executives to achieve outstanding outcomes across the diverse range of organisations that we support. You will also be engaging collaboratively by cultivating connections with internal teams and external partners, including clients and pension providers.

Moreover, in this position, we are looking to you to take ownership of creative product development by crafting solutions tailored to meet client needs, whilst retaining responsibility for a client portfolio yourself and retaining a focus of commerciality and strategic oversight. 

Leading innovative campaigns that captivate our audience and drive success will furthermore be a key aspect to this position.

About You

To be successful in this role, you should have:

• Confirmed Team Management: A proven track record in leading and developing high-performing teams.
• Pension Scheme Expertise: Demonstrable experience in pension scheme administration, ideally within a TPA environment.
• Technical Foresight: Shows a deep understanding of DB scheme administration and associated infrastructure.
• Strategic Vision: Skilful navigation of system development, onboarding, and project delivery.
• Business Savvy: A strategic and commercial approach to accelerate business growth.
• Innovative Problem Solver: Bring fresh ideas and perspectives to improve our services.

Why You'll Love Working With Us:

• Leadership Impact:  Step into this newly-created role on our administration leadership team, where your voice will craft our path to continued success as a team and organization.
• Dynamic Environment:  Work with a broad range of administration solutions to drive efficiency and quality.
• Collaborative Culture:  Cultivate positive connections across teams, advocating for resources and accountability to achieve shared goals.
• Professional Growth:  Hold a critical position in the design and delivery of numerous transformation initiatives, influencing change and driving improvement across the department.
• Impactful Contribution:  Play a crucial role in moulding the future of pension scheme administration.
• Collaborative Culture:  Work alongside industry leaders in an encouraging and dynamic environment.
• Career Advancement:  Grow your career with a company dedicated to your professional development.

If you're ready to make a meaningful impact and lead with passion, apply now to become our Head of Client Relations . Transform your career and make a difference with Arthur J. Gallagher!

#LI-TM2

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Introduction Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview As the Head of Client Relations, you will be at the forefront of our efforts to deliver exceptional pension scheme administration services. This outstanding opportunity allows you to lead and encourage a dedicated team, undertake a critical role in our Pension administration leadership collective to ensure consistent, top quality operational performance and to drive innovation in our product offerings, and lead campaigns that resonate with our clients. Your leadership will craft the future of our client services; ensuring we remain at the innovative edge of the industry. We are open to considering individuals based anywhere in the UK, and can be flexible with hybrid/remote working. However, in this position, travel to our offices in Bristol, London, Manchester, Edinburgh and Ipswich - as well as to client sites - will be as required. How you'll make an impact We will be looking to you to demonstrate your leadership experience by guiding and empowering the client services team of 9 client executives to achieve outstanding outcomes across the diverse range of organisations that we support. You will also be engaging collaboratively by cultivating connections with internal teams and external partners, including clients and pension providers. Moreover, in this position, we are looking to you to take ownership of creative product development by crafting solutions tailored to meet client needs, whilst retaining responsibility for a client portfolio yourself and retaining a focus of commerciality and strategic oversight. Leading innovative campaigns that captivate our audience and drive success will furthermore be a key aspect to this position. About You To be successful in this role, you should have: Confirmed Team Management: A proven track record in leading and developing high-performing teams. Pension Scheme Expertise: Demonstrable experience in pension scheme administration, ideally within a TPA environment. Technical Foresight: Shows a deep understanding of DB scheme administration and associated infrastructure. Strategic Vision: Skilful navigation of system development, onboarding, and project delivery. Business Savvy: A strategic and commercial approach to accelerate business growth. Innovative Problem Solver: Bring fresh ideas and perspectives to improve our services. Why You'll Love Working With Us: Leadership Impact: Step into this newly-created role on our administration leadership team, where your voice will craft our path to continued success as a team and organization. Dynamic Environment: Work with a broad range of administration solutions to drive efficiency and quality. Collaborative Culture: Cultivate positive connections across teams, advocating for resources and accountability to achieve shared goals. Professional Growth: Hold a critical position in the design and delivery of numerous transformation initiatives, influencing change and driving improvement across the department. Impactful Contribution: Play a crucial role in moulding the future of pension scheme administration. Collaborative Culture: Work alongside industry leaders in an encouraging and dynamic environment. Career Advancement: Grow your career with a company dedicated to your professional development. If you're ready to make a meaningful impact and lead with passion, apply now to become our Head of Client Relations . Transform your career and make a difference with Arthur J. Gallagher! LI-TM2 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more… We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Our client is seeking a highly skilled and client-focused Remote Senior Aesthetician & Client Relations Specialist to join their growing beauty and wellness team. This is a unique, fully remote opportunity, allowing you to leverage your expertise in skincare and client management from a distance. You will be responsible for providing virtual consultations, developing personalized skincare treatment plans, and guiding clients through product selection and usage. Your role will involve building and nurturing strong, long-term relationships with clients, ensuring their satisfaction and promoting client retention. You will also be tasked with creating engaging content for social media and educational resources, advising on best practices in beauty and skincare. This position requires a deep understanding of various skin types, conditions, and advanced aesthetic treatments. You must be adept at communicating complex information clearly and empathetically through digital channels, including video calls, email, and messaging platforms. The ideal candidate will possess a Level 3 qualification in Beauty Therapy or equivalent, coupled with significant practical experience in a clinical or salon setting. Exceptional communication, interpersonal, and customer service skills are paramount. You should be self-motivated, organised, and able to manage your workload effectively in a remote environment. Experience with CRM systems and digital marketing tools is a plus. This role offers the chance to work with a forward-thinking company and make a significant impact on clients' well-being, all while enjoying the flexibility of remote work. The focus is on serving clients virtually, with the understanding that the client base may be local to Southampton, Hampshire, UK , or broader. You will be a key brand ambassador, embodying the company's commitment to excellence in beauty and wellness.