46,186 Customer Retention jobs in the United Kingdom

OurclientisanexcitingGlobalSaaSorganisationwitharangeofleadingsoftwareproductsinthemarketingandfinancialsectors.

TheyarenowseekinganexperiencedCustomerRetentionSpecialisttohelpdriveanddelivernewretentionprogrammes.12monthcontractonhybridbasis.

Responsibilities

Developprogrammeswhichdeliverrobustrelationshipswithallcustomers,fosteringtrustandloyalty,whilegrowingclientadvocacyacrossourcustomerbasetoenhancesatisfactionandretention

FurtherembedtheuseofAI,data,andpropensitymodelstodevelopproactiveinterventioncapabilitiesthatpreventcustomerchurn

Skills

• 4+yearsexperienceinaCustomerSuccess/BusinessAnalysisorsimilarrole.
• IdeallyinaSaaSorganisationincustomerretentionstrategyanddesign.
• Datadriven-youareconfidentdiggingintothenumberstoquantifyROI.
• Marketingdegreeorsimilar

Benefits

• Longcontract
• Globalcompany
• Freebreakfastonsite

OurclientisanexcitingGlobalSaaSorganisationwitharangeofleadingsoftwareproductsinthemarketingandfinancialsectors.

TheyarenowseekinganexperiencedCustomerRetentionManagertohelpdriveanddelivernewretentionprogrammes.12monthcontractonhybridbasis.

Responsibilities

Developprogrammeswhichdeliverrobustrelationshipswithallcustomers,fosteringtrustandloyalty,whilegrowingclientadvocacyacrosstheircustomerbasetoenhancesatisfactionandretention

FurtherembedtheuseofAI,data,andpropensitymodelstodevelopproactiveinterventioncapabilitiesthatpreventcustomerchurn.

Skills

• 4+yearsexperienceinaCustomerSuccessandRetentionenablingrole.
• IdeallyinaSaaSorganisationincustomerretentionstrategyanddesign.
• Datadriven-youareconfidentdiggingintothenumberstoquantifyROI.
• Marketingdegreeorsimilar

Benefits

• Longcontract
• Globalcompany
• Freebreakfastonsite

OurclientisanexcitingGlobalSaaSorganisationwitharangeofleadingsoftwareproductsinthemarketingandfinancialsectors.

TheyarenowseekinganexperiencedCustomerRetentionSpecialisttohelpdriveanddelivernewretentionprogrammes.12monthcontractonhybridbasis.

Responsibilities

Developprogrammeswhichdeliverrobustrelationshipswithallcustomers,fosteringtrustandloyalty,whilegrowingclientadvocacyacrossourcustomerbasetoenhancesatisfactionandretention

FurtherembedtheuseofAI,data,andpropensitymodelstodevelopproactiveinterventioncapabilitiesthatpreventcustomerchurn

Skills

• 4+yearsexperienceinaCustomerSuccess/BusinessAnalysisorsimilarrole.
• IdeallyinaSaaSorganisationincustomerretentionstrategyanddesign.
• Datadriven-youareconfidentdiggingintothenumberstoquantifyROI.
• Marketingdegreeorsimilar

Benefits

• Longcontract
• Globalcompany
• Freebreakfastonsite

CONSUMER SUCCESS - DEPUTY MANAGER
CHELTENHAM
UP TO £35,000 DOE 
 
Are you a driven Consumer Success Manager looking for your next move? Do you thrive in a fast paced environment? If the answer is yes, get in touch! 
 
Our client is an industry leading brand based in Cheltenham. They are looking for a Consumer Success Deputy Manager to join their team on a full-time, permanent basis. 
 
Benefits:

• Generous staff discount
• 25 days annual leave, +1 day for every 2 years of service
• Time off for your birthday
• Company events
• Company pension

 
The role:

• Overseeing day to day operations 
• Solving complex inquires in line with the brand
• Training team members 
• Always maintaining a professional manner
• Upholding brand standard 
• Streamlining processes 
• Elevating consumer journey

 
Experience and skills:

• Proactive problem solving 
• Proven track record of excellent customer service 
• Effortless relationship building 
• Commercial thinking 

 
Agilis Recruitment LTD is acting as an agency on behalf of our client. 
 
We value diversity and equal opportunity. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.  
 
If you do not hear back within 5 working days of your application, please assume you have been unsuccessful in this instance. 

**Group Details:**
An exciting entry-level opportunity has arisen to join Tradeweb's European Client Relations Team, with a particular focus for the French region. The role is based in London. Working in a challenging and dynamic environment, you will be someone who has an interest in starting a career in financial services, who enjoys working in a team environment and is motivated to learn new things.
**Job Responsibilities:**
**Operational support to the institutional clients:**
+ Be responsible for the operational onboarding of new customers, setting up users' profiles, and adjusting users' accesses.
+ Assist in any billing or regulatory configuration on various client types and across regions.
+ Assist clients with troubleshooting around daily usage inquiries.
+ Coordinate with clients' Back and Middle offices to configure the relevant post-trade solutions, tailored to their transaction reporting and monitoring requirements.
+ Participate in client calls to discuss their workflows and expectations on our pre-trade, trading and post-trade offerings.
+ Monitor and answer any incomings on chats, emails or phone.
**Administrative support to the internal teams:**
+ Participate in building guides on new functionalities and updating current protocols to stay up-to-date with the company growth and market changes.
+ Draft summaries and sales notes after client calls or visits.
+ Actively collate clients' feedback with appropriate internal teams.
+ Provide regular monitoring and updates to the wider teams on reoccurring events and processes.
+ Communicate and coordinate with other teams in the company to help fix issues quickly, answer customers' queries and ensure any set up or update is made in a timely manner.
+ Participate in the training of new joiners and existing members of the team.
**Client Relations:**
+ Provide initial demos of the platform for new Traders or Admin users.
+ Help educate clients on how they could maximize the usage of the platform.
+ Support trading activity and ensure that clients have the necessary information to execute trades.
+ Begin to build relationships with new and existing clients.
+ Provide reliable support to the Sales team and participate in relationship management and the selling of new products/ functionalities to their clients.
+ Deliver Tradeweb's white-glove service.
**Required Qualifications:**
+ Fluency in French and English.
+ Any additional European language is beneficial.
+ Ability to work in a high-pressure, fast-paced environment
+ Good time management skills - able to work efficiently within short timeframes.
+ Technical savvy - able to use trading technology comfortably
+ Strong attention to detail - Accurate and conscientious
+ Team player - Excellent interpersonal skills - Ability to collaborate with more junior and senior people comfortably.
+ Strong independent worker - ability to take ownership & responsibility of tasks and projects with minimal involvement of other members of the team.
+ High self-motivation - always go the extra mile
+ Good knowledge of Microsoft Office (especially Outlook, Word, Excel and PPT), any additional technical skills or experiences related to data management will be beneficial.
+ Strong interest in financial markets and willingness to build knowledge across the markets offered on Tradeweb.
+ Experience or exposure to a client-focused position preferred.
**The working hours are 8am-5.30pm.**
**About Tradeweb:**
Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500 clients - including the world's largest banks, asset managers, hedge funds, insurance companies, wealth managers and retail clients -- in more than 65 countries across the globe. Since our first trade in 1998, we have helped transform and electronify the fixed income markets. Tradeweb is a culture built on innovation, creativity and collaboration. Through a combination of very talented and driven people, innovative products and solutions, cutting-edge technology, market data, and a vast network of clients, we continue to work together to improve the way financial markets trade.
Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.
Tradeweb values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.
**Private Policy Statement Link:**

Our esteemed client, a premium provider in the beauty and wellness industry, is actively seeking an exceptional Lead Aesthetician and Client Relations Manager to spearhead their remote operations. This unique, fully remote position offers a fantastic opportunity to blend advanced aesthetic expertise with strategic client management, all from the comfort of your home office. The role requires a passionate and skilled professional who can not only deliver top-tier aesthetic treatments virtually but also cultivate and maintain strong relationships with a discerning clientele. You will be responsible for developing personalised treatment plans, providing expert consultations, and ensuring an unparalleled client experience. This role demands a high degree of autonomy, exceptional interpersonal skills, and a deep understanding of current beauty trends and technologies. The successful candidate will be instrumental in driving client satisfaction and loyalty, managing client feedback, and identifying opportunities for service enhancement. This is a remote-first role, requiring a self-motivated individual who can effectively manage their time and maintain high standards of service delivery without direct supervision. You will be expected to stay at the forefront of aesthetic innovations, conduct virtual client assessments, and provide ongoing support and advice. The ability to communicate effectively and empathetically through digital channels is paramount. This position offers a dynamic and rewarding career path for an individual who is dedicated to excellence in the beauty and wellness sector. The role involves close collaboration with the marketing and operations teams to ensure seamless service delivery and growth. Opportunities for professional development and training in the latest techniques will be provided. The successful applicant will be a key ambassador for the brand, embodying its commitment to quality and client well-being. The role is based out of **Birmingham, West Midlands, UK**, but is designed to be fully remote, allowing you to work from anywhere within the UK. We are looking for a proactive individual who can shape the future of remote client engagement in the beauty space.

Key Responsibilities:

• Conduct detailed virtual consultations and skin analysis for clients.
• Develop and recommend personalised aesthetic treatment plans.
• Provide expert advice on skincare, product selection, and at-home routines.
• Manage client relationships, ensuring high levels of satisfaction and retention.
• Handle client inquiries, feedback, and issue resolution promptly and professionally.
• Stay updated on the latest aesthetic treatments, technologies, and industry trends.
• Collaborate with the marketing team on content creation and client engagement strategies.
• Monitor client progress and follow up to ensure optimal results.
• Assist in the development of new remote service offerings.
• Maintain accurate and confidential client records.
• Drive sales through personalised recommendations and loyalty programs.

Qualifications:

• NVQ Level 3 or 4 in Beauty Therapy or equivalent qualification.
• Minimum of 5 years of experience as a practicing aesthetician.
• Proven experience in client relationship management and retention.
• In-depth knowledge of various aesthetic treatments and skincare technologies.
• Excellent communication, listening, and interpersonal skills.
• Ability to conduct effective virtual consultations and assessments.
• Strong organisational and time management skills.
• Proficiency in using virtual communication platforms and CRM systems.
• Passion for the beauty and wellness industry with a client-centric approach.
• Ability to work independently and as part of a remote team.

Our client is a leading innovator in the beauty and wellness sector and is looking for a highly skilled and charismatic Senior Aesthetician & Client Relations Specialist to join their fully remote team. This exciting opportunity is for an individual passionate about delivering exceptional client experiences and expert skincare advice from a distance. You will be at the forefront of engaging with clients, providing personalized consultations, and guiding them through our client's product lines and virtual treatment protocols. The role requires a deep understanding of skincare science, advanced aesthetic techniques, and outstanding communication skills to build and maintain strong client relationships. Key Responsibilities:

• Conduct virtual consultations with clients to assess skin concerns and recommend personalized treatment plans and product regimens.
• Provide expert advice on skincare science, ingredients, and the effective use of aesthetic devices and products.
• Guide clients through at-home treatment protocols, ensuring proper technique and maximizing results.
• Build and nurture long-term relationships with clients, fostering loyalty and encouraging repeat business.
• Manage client inquiries and provide timely, professional responses via various communication channels (email, video calls, chat).
• Educate clients on new product launches, promotions, and wellness tips.
• Track client progress and follow up to ensure satisfaction and address any concerns.
• Collaborate with the marketing team to develop engaging content for client education and outreach.
• Stay updated on the latest trends and advancements in the beauty and wellness industry.
• Maintain accurate and confidential client records.

Qualifications:

• NVQ Level 3 or equivalent in Beauty Therapy, with specialized qualifications in advanced aesthetics.
• A minimum of 5 years of experience as an Aesthetician, with a strong focus on client consultation and care.
• Proven ability to build and maintain rapport with a diverse clientele.
• Excellent knowledge of skincare products, ingredients, and various aesthetic treatments.
• Exceptional communication, interpersonal, and active listening skills.
• Proficiency in using virtual communication tools (Zoom, Teams, etc.) and CRM systems.
• A proactive, self-motivated attitude with the ability to work independently and manage time effectively in a remote setting.
• Passion for the beauty and wellness industry and a commitment to client success.
• Experience with online sales or e-commerce platforms is a plus.

This is a unique opportunity to leverage your expertise in a remote-first environment, connecting with clients and shaping their beauty journeys. If you are passionate about skincare and client relationships, this role based in the vicinity of Newcastle upon Tyne, Tyne and Wear, UK offers an exciting career path.

Our client, a renowned leader in the beauty and wellness industry, is seeking a highly motivated and experienced Senior Spa Manager to lead their operations. This is a unique fully remote position, allowing you to manage and drive the success of their spa services from anywhere in the UK. You will be responsible for setting strategic direction, managing operational efficiency, ensuring exceptional client experiences, and overseeing staff performance. Your focus will be on optimizing remote service delivery models, developing innovative wellness programs, and driving revenue growth.

Key Responsibilities:

• Develop and implement strategic plans to enhance spa services, client satisfaction, and profitability.
• Oversee the day-to-day operations of the spa, ensuring seamless service delivery and adherence to brand standards.
• Manage and mentor a team of spa therapists and reception staff, fostering a positive and professional work environment.
• Develop and manage budgets, including revenue forecasting, expense control, and profitability analysis.
• Implement and maintain high standards of hygiene, safety, and guest experience.
• Drive sales initiatives, including promoting services, packages, and retail products.
• Manage inventory and procurement of spa supplies and equipment.
• Develop and execute marketing and promotional strategies to attract and retain clients.
• Handle client inquiries, feedback, and complaints with professionalism and efficiency.
• Stay abreast of industry trends, new treatments, and wellness technologies.
• Conduct performance reviews and provide ongoing coaching and development to staff.
• Ensure compliance with all relevant health and safety regulations.
• Analyze operational data to identify trends and opportunities for improvement.

Qualifications and Experience:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5-7 years of experience in spa management or a senior leadership role within the beauty and wellness sector.
• Proven track record of managing spa operations and achieving financial targets.
• Strong understanding of spa treatments, therapies, and product lines.
• Excellent customer service and client relationship management skills.
• Demonstrated leadership and team management abilities.
• Proficiency in spa management software and POS systems.
• Strong financial acumen and experience with budgeting and P&L management.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently, manage time effectively, and thrive in a remote work environment.
• Passion for the beauty and wellness industry.
• Relevant certifications in beauty therapy or spa management are a plus.

This is an exciting remote opportunity based out of Leeds, West Yorkshire, UK . If you are a visionary leader passionate about wellness and client care, we encourage you to apply.

Account Management Specialist - Gi Pro

Location - Leicester / Hybrid

Sector- Engineering

Salary up to 32k plus bonus and Award Winning Benefits

Must hold a full UK drivers license and have access to own vehicle

Why Join Us:

• Opportunity to work with a passionate and supportive team.
• Competitive salary and amazing benefits package.
• Ongoing training and professional development opportunities.
• Chance to make a meaningful impact in the lives of our employees and clients.

About the role:

As an Account Management Specialist you will be responsible for managing, servicing and growing both - new and existing accounts.

Key responsibilities:

Your role includes handling key client communications, driving account growth, and ensuring quality service through effective job matching and candidate preparation. Additionally, you will nurture client relationships to maintain active engagement and prevent account inactivity.

About You:

• Proven experience in account management within the recruitment sector, preferably in engineering.
• Excellent communication, negotiation, and organisational abilities.
• Self-motivated, goal-oriented, and capable of working independently.
• A results-driven mindset with a commitment to excellence.

If you are ready to embark on a rewarding career journey with Gi Group and contribute to our mission of excellence in recruitment, we want to hear from you!

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.