680 Customer Retention Specialist jobs in the United Kingdom

Sytner Finance and the Specialist Division have an incredibly exciting opportunity for an exceptional individual to join the Divisional F&I Team as a Retention & Loyalty Specialist for our six Scottish businesses that represent Porsche, Ferrari, Lamborghini & Bentley across both Glasgow and Edinburgh.

This a telephone based role, so the successful candidate must be a self-starter with a proactive hands-on approach and the ability to communicate with staff and customers at all levels.

Sytner has a proven track record of developing the careers of high calibre individuals, so this role would be a great platform to launch a career in the Motor Trade or, for those already in the Motor Trade, could provide you with a great introduction into the Sales environment. This role may suit a university graduate looking to start a career in the motor industry, provided they have some customer service experience.

If you think you have what we are looking for then this exciting, dynamic, high impact role could be the launch pad for the next move in your career!

When applying for this role please consider that we require the following as minimum requirements for this role;

• Previous experience in telephone-based customer retention, customer service or automotive industry experience within a Sales or Service role.
• We require candidates to live in Scotland, and must be able to commute to either Edinburgh or Glasgow on a daily basis

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Sytner Finance and the Specialist Division have an incredibly exciting opportunity for an exceptional individual to join the Divisional F&I Team as a Retention & Loyalty Specialist for our six Scottish businesses that represent Porsche, Ferrari, Lamborghini & Bentley across both Glasgow and Edinburgh.

This a telephone based role, so the successful candidate must be a self-starter with a proactive hands-on approach and the ability to communicate with staff and customers at all levels.

Sytner has a proven track record of developing the careers of high calibre individuals, so this role would be a great platform to launch a career in the Motor Trade or, for those already in the Motor Trade, could provide you with a great introduction into the Sales environment. This role may suit a university graduate looking to start a career in the motor industry, provided they have some customer service experience.

If you think you have what we are looking for then this exciting, dynamic, high impact role could be the launch pad for the next move in your career!

When applying for this role please consider that we require the following as minimum requirements for this role;

• Previous experience in telephone-based customer retention, customer service or automotive industry experience within a Sales or Service role.
• We require candidates to live in Scotland, and must be able to commute to either Edinburgh or Glasgow on a daily basis

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

• Build and maintain strong, long-term customer relationships
• Monitor and ensure high levels of customer satisfaction
• Drive engagement with company systems and services
• Maximise customer contract lifetime through proactive support
• Lead all non-technical customer communications
• Manage the onboarding process for new clients
• Collaborate with technical teams to address customer requests
• Support the sales team in responding to new customer needs
• Coordinate with internal teams to ensure smooth order fulfilment
• Resolve customer concerns with empathy and professionalism

• Proven experience in customer service or account management
• Outstanding verbal and written communication
• Positive, energetic attitude with a customer-first mindset

• Willingness to travel occasionally for client visits

• Opportunity to grow within a fast-paced, supportive environment
• Work with a diverse and engaged customer base
• Flexible hybrid working options

• Competitive salary and benefits package including bonus / commission. This role is paying £73500 OTE.
• 20 days holiday (plus Bank Holidays).
• A supportive and collaborative working environment.
• Opportunities for professional development and training.
• Access to high street discounts via our mobile friendly HapiApp benefits platform
• Workplace pension
• Free onsite parking available
• Unlimited Refer a Friend Bonus - up to £750 per referral - t&cs apply*
• Employee Assistance Programme, occupational health support and wellbeing services

• Manage sales enquiries to maximise sales and occupancy of the care home.
• Host prospective customer visits, complete follow up calls, identifying key referral groups.
• Support the development of the marketing strategy to support the Group Sales Team.
• Develop and maintain a high profile within the local community to promote the care home.
• Maximise profit performance of sales to meet or exceed targets.
• Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports.
• Above all, you'll be an ambassador of our brand and always show courtesy and respect to residents and relatives.

• Possess demonstrable experience working in a similar sales role, with healthcare industry experience.
• Sales and Customer service experience is essential in a face to face or business to customer capacity.
• Engaging stakeholder relationship skills
• Experience working with multidisciplinary teams to support project delivery.
• Be decisive, self-motivated, proactive, flexible, and adaptable.

The Role: Customer Service Advisor

Location: Hessle

Salary up to 33k plus package

Permanent position

Construction and Housing

The role

Linsco is working I with a well-established and highly reputable construction company who are looking for a n experienced Customer relations advisor to join their team on a permanent basis.

This is a fantastic opportunity that will offer a competitive salary, bonus and career progression.

• To be a proactive member of the regional Customer Care team promoting and providing a 5* customer service level within the regional operational area.
• Work in collaboration with the regional team to collate the appropriate information to provide an informed, accurate and detailed response to all customer complaints.
• Demonstrably support continuous drive to deliver 5 * customer service by championing the customer journey and actively supporting the regional sales and build teams and the wider business to meet, if not exceed, customer expectation.
• Effectively administer and manage all regional complaints in an efficient and timely manner, ensuring compliance
• Provide accurate and detailed reports on all customer complaints and their status in weekly regional meetings whilst ensuring to immediately escalate any serious concerns in a timely manner.
• Responsible for actioning and issuing all Customer Care defects received through the maintaining service level agreements.
• Monitoring and responding to all Regional Customer Care and Customer Service mailbox queries within agreed timescales.
• Providing support to the regional team in respect of all customer queries.
• Answering inbound customer calls, and ensuring all enquiries are responded to in line with SLA's, including the management of all voicemail messages
• Efficient management of the Customer Care email In-box
• Managing the customer relationship post legal completion, contacting them to understand their journey and experience, providing feedback to the regional teams, ensuring Customer First is driven throughout.
• Supporting the region in the delivery of a 5* satisfaction score
• Effective handling of all complaints in line with NHQC & Consumer Code requirements
• Acts as a brand ambassador with excellent customer service skills
• Collaborates effectively with wider Customer care team and onsite construction team
• Continuously strives to improve service provided and personal performance
• Provides accurate and reliable key customer service and other business information and at all times ensure that
• Excellent customer relationship management skills within an on-line context as well as face to face setting.
• Excellent customer service communication skills, both written and verbal.
• IT literate especially in relation to Microsoft packages (Work/Excel/PowerPoint/Outlook)
• Experience working within a customer service role.
• Strong collaborative, team working and interpersonal skills.
• A working understanding of the financial implications of the methods and sequences of build.
• Extensive product, NHQC and Customer Service experience is preferrable

Please apply with an updated CV and we will be in touch with suitable candidates

Linsco is acting as an Employment Agency in relation to this vacancy.

RCH are looking for a Customer Relations Manager to work at Manton Heights Care Centre, based in Bedford.

Responsible for ensuring occupancy targets and AWF targets are met by delivering a comprehensive Sales and Marketing plan which contains a blend of managing the care seeker journey to increase occupancy, generating good news stories to support the homes visibility and also managing the social media platform to engage with families and care seekers.

Main duties will be;

• To plan and deliver the sales & marketing strategy for the care home which will contain a blend of activity ranging from meeting and influencing partners in the community to delivering the social media strategy.
• To be responsible for inputting accurate information on Care HQ (CRM system) and to manage the care seeker journey, such as visits to the home and follow-ups. Thus, ensuring the sales cycles is achieving the required conversion rates.
• To deliver Sales & Marketing events, preparation and co-ordination of the event in-line with the Sales and Marketing Toolkit (SOP).
• Managing the move in process in conjunction with the General Manager and ensuring the process is a smooth, seamless transition from choice to move in

About You:

• Proven experience in a senior sales and marketing role within the care sector is essential
• Strong understanding of the private care market
• Exceptional leadership, communication, and relationship-building skills
• Strategic thinker with a results-driven mindset
• Willingness to travel across the specified regions

Why Join Us?

• Work with a supportive and forward-thinking team

RCH are looking for a Customer Relations Manager to work at Manton Heights Care Centre, based in Bedford.

Responsible for ensuring occupancy targets and AWF targets are met by delivering a comprehensive Sales and Marketing plan which contains a blend of managing the care seeker journey to increase occupancy, generating good news stories to support the homes visibility and also managing the social media platform to engage with families and care seekers.

Main duties will be;

• To plan and deliver the sales & marketing strategy for the care home which will contain a blend of activity ranging from meeting and influencing partners in the community to delivering the social media strategy.
• To be responsible for inputting accurate information on Care HQ (CRM system) and to manage the care seeker journey, such as visits to the home and follow-ups. Thus, ensuring the sales cycles is achieving the required conversion rates.
• To deliver Sales & Marketing events, preparation and co-ordination of the event in-line with the Sales and Marketing Toolkit (SOP).
• Managing the move in process in conjunction with the General Manager and ensuring the process is a smooth, seamless transition from choice to move in

About You:

• Proven experience in a senior sales and marketing role within the care sector is essential
• Strong understanding of the private care market
• Exceptional leadership, communication, and relationship-building skills
• Strategic thinker with a results-driven mindset
• Willingness to travel across the specified regions

Why Join Us?

• Work with a supportive and forward-thinking team

The Role: Customer Service Advisor

Location: Hessle

Salary up to 33k plus package

Permanent position

Construction and Housing

The role

Linsco is working I with a well-established and highly reputable construction company who are looking for a n experienced Customer relations advisor to join their team on a permanent basis.

This is a fantastic opportunity that will offer a competitive salary, bonus and career progression.

• To be a proactive member of the regional Customer Care team promoting and providing a 5* customer service level within the regional operational area.
• Work in collaboration with the regional team to collate the appropriate information to provide an informed, accurate and detailed response to all customer complaints.
• Demonstrably support continuous drive to deliver 5 * customer service by championing the customer journey and actively supporting the regional sales and build teams and the wider business to meet, if not exceed, customer expectation.
• Effectively administer and manage all regional complaints in an efficient and timely manner, ensuring compliance
• Provide accurate and detailed reports on all customer complaints and their status in weekly regional meetings whilst ensuring to immediately escalate any serious concerns in a timely manner.
• Responsible for actioning and issuing all Customer Care defects received through the maintaining service level agreements.
• Monitoring and responding to all Regional Customer Care and Customer Service mailbox queries within agreed timescales.
• Providing support to the regional team in respect of all customer queries.
• Answering inbound customer calls, and ensuring all enquiries are responded to in line with SLA's, including the management of all voicemail messages
• Efficient management of the Customer Care email In-box
• Managing the customer relationship post legal completion, contacting them to understand their journey and experience, providing feedback to the regional teams, ensuring Customer First is driven throughout.
• Supporting the region in the delivery of a 5* satisfaction score
• Effective handling of all complaints in line with NHQC & Consumer Code requirements
• Acts as a brand ambassador with excellent customer service skills
• Collaborates effectively with wider Customer care team and onsite construction team
• Continuously strives to improve service provided and personal performance
• Provides accurate and reliable key customer service and other business information and at all times ensure that
• Excellent customer relationship management skills within an on-line context as well as face to face setting.
• Excellent customer service communication skills, both written and verbal.
• IT literate especially in relation to Microsoft packages (Work/Excel/PowerPoint/Outlook)
• Experience working within a customer service role.
• Strong collaborative, team working and interpersonal skills.
• A working understanding of the financial implications of the methods and sequences of build.
• Extensive product, NHQC and Customer Service experience is preferrable

Please apply with an updated CV and we will be in touch with suitable candidates

Linsco is acting as an Employment Agency in relation to this vacancy.

• Competitive salary and benefits package including bonus / commission. This role is paying £73500 OTE.
• 20 days holiday (plus Bank Holidays).
• A supportive and collaborative working environment.
• Opportunities for professional development and training.
• Access to high street discounts via our mobile friendly HapiApp benefits platform
• Workplace pension
• Free onsite parking available
• Unlimited Refer a Friend Bonus - up to £750 per referral - t&cs apply*
• Employee Assistance Programme, occupational health support and wellbeing services

• Manage sales enquiries to maximise sales and occupancy of the care home.
• Host prospective customer visits, complete follow up calls, identifying key referral groups.
• Support the development of the marketing strategy to support the Group Sales Team.
• Develop and maintain a high profile within the local community to promote the care home.
• Maximise profit performance of sales to meet or exceed targets.
• Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports.
• Above all, you'll be an ambassador of our brand and always show courtesy and respect to residents and relatives.

• Possess demonstrable experience working in a similar sales role, with healthcare industry experience.
• Sales and Customer service experience is essential in a face to face or business to customer capacity.
• Engaging stakeholder relationship skills
• Experience working with multidisciplinary teams to support project delivery.
• Be decisive, self-motivated, proactive, flexible, and adaptable.