45,210 Customer Satisfaction jobs in the United Kingdom

Customer Satisfaction and Service Manager (Midlands)

Reporting to the UK Managing Director and based in the Midlands, this role is to manage the existing Customer and Service Team across the UK and Ireland. Working in a technical and higher value equipment manufacturing organisation, the Customer Satisfaction and Service Manager forms a critical and strategic element to their Customer Service offering.

The role will require a high level of commercial and technical involvement in continuing to manage and develop a successful aftermarket service.  You will need to have similar experience from a capital/complex equipment manufacturing organisation.

Focused on supplying a first-class service as well as growing revenue streams, this is critical position and requires the ability to manage and develop a broad range of customer facing services, grow new business opportunities, provide excellent leadership and communication skills, as well as apply strong technical knowledge.

The outline responsibilities of the role are as follows:
•    The management and further development of a successful UK Service and Spare parts environment as well as leading a team of office and field-based personnel in the UK and Ireland.
•    Supporting the sales activity and growth in revenue.
•    Promoting ‘service as a business’ culture - measuring and reporting on customer satisfaction.
•    Work with other departments across the company to develop new products & services which enhance and support their customer satisfaction goals.
•    Develop a stronger culture within the service organisation that is focused on delivering customer satisfaction.
•    Develop and implement clear and effective processes to ensure that best in class customer support is delivered.

The role will also be directly responsible for the management of Field Service including Installation, Servicing and Breakdown teams and relating co-ordination / Spare parts / Customer Satisfaction / Technical Support.

Ideally degree qualified and with at least 5 years’ experience at a similar level in a leading customer service function within technical products and/or services ideally related to capital equipment, you should have excellent leadership and management skills to drive change whilst ensuring that targets and deadlines are met. Strong communication and interpersonal skills, with the ability to build relationships with stakeholders and influence decision-making are core to this position.

This position offers a senior level salary, package, benefits and strong performance related bonus structure. It is noted that this role is a significant and critical position and has an opportunity to further improve our clients market success.  Relocation support would be provided for the right candidate.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

Overview:
We are seeking a proactive and customer-focused Team Leader based in Windlesham to manage a small team delivering exceptional support to key clients. This role combines hands-on client interaction with team leadership, focusing on operational excellence, customer satisfaction, and continuous improvement.

Benefits:

• Competitive salary
• Employee recognition scheme
• Pension

Key Responsibilities:

• Lead and support a team of Customer Experience Support Advisors.
• Personally manage 1-2 high-value client helpdesks.
• Conduct regular 1-2-1s and performance reviews.
• Build strong client relationships and act as a point of escalation.
• Collaborate with internal teams to ensure effective issue resolution.
• Analyse and report on customer data.
• Identify and address recurring issues, implement improvements.
• Prepare quotes, manage billing support, and raise purchase orders.
• Support and deliver user training for client systems and portals.
• Participate in internal and client meetings to drive retention and growth opportunities.

Requirements:

• Enthusiastic , with a can-do attitude
• Exceptional Customer Service Skills.
• Proven experience in a customer-facing team leadership role.
• Strong communication, problem-solving, and relationship-building skills.
• Ability to manage multiple tasks and priorities effectively.
• Proficient in Microsoft Office and CRM tools.
• Self-motivated with a hands-on approach and a continuous improvement mindset.

Desirable:

• Experience supporting key accounts or working in a helpdesk/customer support environment.
• Exposure to CSAT/NPS reporting and client success initiatives.

Customer Experience Specialist
Location: Hybrid and Didsbury, Manchester
Salary Band: 34,081 - 37,467
Starting Salary 34,081
Full time / 35 hours per week - Permanent
Agile working with 3 Days per week in the Office in Didsbury, Manchester
(Fully office-based throughout the training period)

About Us
Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,500 homes across Greater Manchester.

Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness, and pride in neighbourhoods. Our REACH values of Respect, Equity, Ambition, Compassion and Honesty reflect Southway's culture, how we deliver our services, and our relationships with customers, colleagues, and partners. Southway values diversity in all aspects of its communities and operations.

The Role

You will be joining the team at an exciting time as we continue to develop our customer feedback service. In this key role you will act as a brand ambassador for our organisation working closely with residents, colleagues and stakeholders to deliver an effective and inclusive complaint handling service for all our customers. You will triage feedback and work collaboratively with operational teams to provide a timely resolution whilst identifying themes and opportunities to improve service delivery. You will manage a personal caseload of complaints ensuring compliance in line with Complaint Handling Code requirements.

Candidates
An exciting opportunity has arisen in the Customer Experience Team for a Customer Experience Specialist and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme, and 25 days holiday increasing to 30 days. You will have experience in case management of complaints in a regulated environment. You will need a background in writing high quality complaint responses. A natural problem solver you will be outcome and solution focused with strong influencing skills and always demonstrating a high level of professionalism. You will be a confident communicator who can converse with a diverse range of customers across all communication channels including social media, telephone, digital and in writing. You will be highly organised and resilient and great at prioritising in a busy environment.

Closing Date: Thursday 7 August 2025
Interview Date: Thursday 14 August 2025

For an informal discussion please contact Johnny Turner, Customer Experience Manager at .

We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community.

All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.

MyclientisseekingaCustomerExperienceSpecialisttojointheirteamonapermanentbasis.

AsaCustomerExperienceSpecialistyouwillplayacrucialroleinenhancingtheserviceexperienceofourcustomers.YouwillbecomeanimportantpartofourCustomerCareTeamwheretheemphasisisplacedondeliveringexceptionalservice,timelyresponses,androbustsolutions.Thispositionisnotsimplyaboutaddressinginquiriesbutisinsteadfocusedoncreatingafriendly,trustworthy,andcustomer-centricenvironment.

KeyResponsibilities:

• Deliveroutstandingcustomerservicethroughdirectcommunicationviaphone,email,andchat,ensuringcustomerinquiriesareresolvedefficientlyandeffectively.
• Buildandnurturepositiverelationshipswithcustomers,activelylisteningtotheirneedsandconcerns,andofferingtailoredsolutions.
• Troubleshootandresolveissues,ensuringcustomersatisfactionthroughfollow-upandfeedbackchannels.
• Collaboratewithvariousinternaldepartmentstoescalateandaddresscomplexcustomerrequests,promotingaseamlessserviceexperience.
• Maintainaccuraterecordsofcustomerinteractionsandtransactions,documentingallcommunicationsthoroughlyintheCRMsystem.
• Continuouslylookforwaystoimproveprocessesandcustomerinteractions,contributingtoteamgoalsandinitiatives.
• Participateintraininganddevelopmentopportunitiestoenhancepersonalandprofessionalgrowth,whilestayingup-to-dateoncompanyproductsandservices.

Qualifications:

• Provenexperienceinacustomerservicerole,preferablywithinacall-centreorsimilarenvironment.
• Strongcommunicationskills,bothverbalandwritten,withtheabilitytoeffectivelyconveyinformationtodiverseaudiences.
• Excellentproblem-solvingskills,demonstratingtheabilitytonavigatechallengingsituationswithacalmandprofessionaldemeanour.
• Abilitytoworkcollaborativelywithteammembersandcross-functionaldepartments.
• FamiliaritywithCRMsystemsandcustomerservicesoftware,enhancingservicedeliveryandtracking.
• Apassionfordeliveringexceptionalcustomerexperiencesandacommitmenttopositiveoutcomes.

PrizePlacementsisactingasanemploymentbusinessfortemporarypositionsandanemploymentagencyforpermanentpositions.

Weregretthatweareunabletorespondtoallapplications.Ifyouhavenotheardfromuswithin7dayspleaseconsiderthatonthisoccasionyourCVhasnotbeenselectedforourclient

Customer Experience Advisor

Location : Alfreton, DE55 7RG (near the train station)
Salary : Competitive basic + bonus (depending on experience)
Contract : Full-time, Permanent
Benefits : 23 days holiday, pension scheme, life insurance, profit-related pay, on-site parking, Employee Assistance Programme, full training provided

Help Us Change Lives Through Mobility!

At Mobility in Motion (MiM), we’re not just another company — we’re a family-owned business on a mission to transform lives. You may not have heard of us (yet), but what we do makes a real impact every single day.

We specialise in smart, innovative driving aids and vehicle adaptations that give people freedom, independence, and confidence on the road. Our team has been growing rapidly — in the UK and internationally — and we’re looking for someone special to join us as a Customer Experience Advisor.

What You’ll Be Doing

This is not your average call centre job. You won’t be cold calling or working from a script — instead, you’ll be:

•  Responding to inbound enquiries across various channels
•  Guiding customers through our products and services with care and consideration
•  Building strong, lasting relationships with customers by really listening to what they need
•  Following up warm enquiries — only people who’ve contacted us first
•  Helping people confidently navigate what can be life-changing decisions
•  Keeping our CRM system up to date with accurate, timely notes
•  Proactively resolving any sales-related issues and supporting customers from first contact to final outcome

We’ll make sure you’re cross-trained across all areas of the sales function and supported to build expert product knowledge.

Who We’re Looking For

You’re the kind of person who:

•  Truly enjoys helping others
•  Has strong communication and listening skills, especially over the phone
•  Brings energy, warmth and empathy to conversations
•  Is well-organised and calm under pressure
•  Learns quickly and is always open to developing your skills
•  Takes pride in doing a great job — and doing it the right way

Bonus points if you have:

•  Previous experience in a customer service, sales, or call centre environment
•  A background in helping customers make considered decisions
•  Experience working with CRM systems

But most importantly, we’re looking for the right attitude and values — we can teach you the rest.

Why Join MiM

We’re proud to be a values-driven business where colleagues are supported, recognised, and encouraged to grow. You’ll be joining a team that’s positive, down-to-earth, and passionate about what we do. And every day, you’ll go home knowing you helped make someone’s life a little easier.

Ready to Make a Real Difference

If you want a role where customer service means something real — and where your work genuinely improves people’s lives — we’d love to hear from you and apply today! 

No agencies please.

Customer Experience Manager

Hemel Hempstead
Full-time | Permanent
£45,000 per annum

About the Company

Our client is a rapidly expanding multi-company group specialising in maintenance, compliance, and retrofit services within Social Housing.

The Opportunity

Our client is currently recruiting for a Customer Experience Manager to join their team in Hemel Hempstead. This is a key leadership role responsible for managing and optimising all customer experience touchpoints, ensuring outstanding service delivery to internal and external stakeholders alike.

Key Responsibilities

• Manage and continuously improve the customer journey across all service areas.
• Develop strong relationships with both new and existing customers.
• Ensure contract delivery meets or exceeds both company and client expectations.
• Act as the escalation point for complex or unresolved customer queries.
• Monitor client satisfaction levels, taking proactive measures to address any issues.
• Foster clear, effective communication across teams and with clients.
• Promote a positive, commercially aware culture aligned with the organisation’s core values.
• Provide guidance on technical and procedural matters when needed.
• Lead workload planning, team performance, and resource allocation.
• Ensure health and safety is prioritised in all decision-making processes.
• Support and develop the team through one-to-ones, PDPs, and ongoing coaching.
• Champion employee engagement, development, and succession planning.
• Encourage knowledge sharing and collaboration within and across teams.
• Act as a role model for the company’s values and behaviours.

Ideal Candidate Profile

• Background in a customer-facing, service-led leadership role
• Demonstrated customer-centric approach
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Experience in data analysis and customer insights
• Proven ability to lead teams , drive engagement, and manage performance
• Highly organised, proactive, and commercially aware
• Must have previous Social Housing Experience.

What’s on Offer

• Competitive salary: £0,000 – £4 000 per annum
• Opportunity to join a growing, values-led organisation
• A supportive team environment with real investment in people
• Ongoing career development and progression opportunities
• The chance to make a meaningful impact in a critical business function

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Customer Experience Manager

Hemel Hempstead
Full-time | Permanent
£45,000 per annum

About the Company

Our client is a rapidly expanding multi-company group specialising in maintenance, compliance, and retrofit services within Social Housing.

The Opportunity

Our client is currently recruiting for a Customer Experience Manager to join their team in Hemel Hempstead. This is a key leadership role responsible for managing and optimising all customer experience touchpoints, ensuring outstanding service delivery to internal and external stakeholders alike.

Key Responsibilities

• Manage and continuously improve the customer journey across all service areas.
• Develop strong relationships with both new and existing customers.
• Ensure contract delivery meets or exceeds both company and client expectations.
• Act as the escalation point for complex or unresolved customer queries.
• Monitor client satisfaction levels, taking proactive measures to address any issues.
• Foster clear, effective communication across teams and with clients.
• Promote a positive, commercially aware culture aligned with the organisation’s core values.
• Provide guidance on technical and procedural matters when needed.
• Lead workload planning, team performance, and resource allocation.
• Ensure health and safety is prioritised in all decision-making processes.
• Support and develop the team through one-to-ones, PDPs, and ongoing coaching.
• Champion employee engagement, development, and succession planning.
• Encourage knowledge sharing and collaboration within and across teams.
• Act as a role model for the company’s values and behaviours.

Ideal Candidate Profile

• Background in a customer-facing, service-led leadership role
• Demonstrated customer-centric approach
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Experience in data analysis and customer insights
• Proven ability to lead teams , drive engagement, and manage performance
• Highly organised, proactive, and commercially aware
• Must have previous Social Housing Experience.

What’s on Offer

• Competitive salary: £0,000 – £4 000 per annum
• Opportunity to join a growing, values-led organisation
• A supportive team environment with real investment in people
• Ongoing career development and progression opportunities
• The chance to make a meaningful impact in a critical business function

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Michael Page have partnered with a reputable non for profit business in York the organisation are looking for a Customer Experience Advisor to join the department on a permanent basis.

This would be an excellent opportunity for someone experienced within a customer services environment or if you would like to join a business that would provide the best training and induction programme!

Immediate interview available please apply now!

Client Details

Michael Page have partnered with a reputable non for profit business in York the organisation are looking for a Customer Experience Advisor to join the department on a permanent basis.

This would be an excellent opportunity for someone experienced within a customer services environment or if you would like to join a business that would provide the best training and induction programme!

Immediate interview available please apply now!

Description

As a Customer Experience Advisor you will be supporting members with a range of enquiries in relation to the health care services the business offers.

The role will be corresponding with customers mainly over the telephone ensuring each query is dealt with providing the highest level of care and support.

You will be also processing claims for the customer and handling the transaction from start to finish making sure a seamless experience is provided.

Profile

Previous customer service experience this could be from a range of backgrounds such as retail and hospitality

Excellent telephone manner and strong communication skills

Passionate about helping and supporting customers providing the best solution for them

A high level of empathy and understanding

An excellent problem solver

A good team player

Job Offer

Salary of 26000+ reputable business within the non for profit sector+ full training provided+ excellent progression and development opportunities+ central location in York+ free parking+ Monday to Friday 9am-5pm+ part time hours are available+ excellent benefits+ free gym on site+ generous holiday allowance+ option to buy and sell holidays+ regular incentives+ great team and culture+ immediate interview

 Customer Experience Manager – Hemel Hempstead

Location: Hemel Hempstead
Job Type: Full-Time

A leading and fast-growing property maintenance group, with a strong national presence and a focus on social housing, is seeking a Customer Experience Manager to join their team in Hemel Hempstead. This multi-company organisation specialises in maintenance, compliance, and retrofit services, with ambitious plans for continued UK-wide expansion.

The Opportunity:
This is a key role responsible for managing all customer experience touch points. You'll lead the way in delivering exceptional service to internal and external stakeholders, ensuring satisfaction and continuous improvement across contracts and customer journeys.

Key Responsibilities:

• Build and maintain strong relationships with customers and clients

• Ensure service delivery meets or exceeds internal and client expectations

• Handle escalated client/customer queries with professionalism

• Proactively monitor satisfaction levels and resolve issues swiftly

• Enhance communication pathways with all stakeholders

• Foster positive working relationships and promote collaboration

• Support team development through planning, mentoring, and coaching

• Embed health and safety best practices into daily operations

• Conduct effective 1:1s and performance development planning

• Drive team engagement and community involvement

• Encourage knowledge sharing and continuous learning

Skills & Experience:

• Strong customer-first mindset

• Excellent communication and interpersonal skills

• Ability to interpret and act on data insights

• Skilled in conflict resolution and problem-solving

• Confident team leadership and collaborative approach

Ideal for candidates with experience in customer-focused roles within social housing, property services, or compliance-driven industries.

How to Apply:

If you possess the required experience and skills, please submit your CV to the job ad today!

For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) (phone number removed)

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.