47,276 Customer Satisfaction jobs in the United Kingdom

About Us

Connect2Kent provides a managed service across all sectors providing temporary, contract and interim opportunities into Kent County Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.

About the Role

The Financial Assessment & Income Unit implement policies and legislation associated with the financial requirements of supporting clients known to Adult Social Care and Health. This role provides high quality administrative support to the Financial Assessment & Income Unit. You will provide a first-class customer service to colleagues within the Council and external customers of the Authority, handling customer enquires face to face, over the telephone, internet or email, giving information and resolving queries.

What is the day-to-day of the role:

• Provide the front-facing role for all people approaching the Financial Assessment & Income Unit, dealing with high volumes of contact with the public promptly and sensitively using a customer focused approach.

• Support the day to day clerical and administrative functions of the teams, including the processing of all incoming and outgoing mail, received via post, email and any related systems.

• Update, modify and retrieve data on both manual and computerised systems, as specified, ensuring that work is completed within the appropriate deadlines and the highlighting of any discrepancies.

• Handle confidential and sensitive information in line with General Data Protection Regulation (GDPR) requirements.

• Process, maintain and monitor client financial records. Ensure accuracy and timely progression with every case that you come into contact with.

• Be responsible for updating computer based systems and records.

Required Skills and Qualification

• Excellent analytical, accuracy, numeracy, and calculation skills.
• Must be able to build a good rapport with customers through good communication.
• Must have strong organisational skills.
• Positive individual who engages well with colleagues and fosters excellent team spirit

Benefits

• No weekend working.
• 30 hours per week.
• 4 x 7.5 hour days or 5 x 6 hour days

APPLY NOW!

Connect2Kent is a trading style of Commercial Services Kent LTD - A company wholly owned by Kent County Council. Connect2Kent is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Customer Experience Manager

Kings Langley, office based

Full-Time | Permanent, Monday to Friday early finish on Friday

35,000-40,000 dependent on experience

Are you a passionate leader with a drive for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where your ideas and leadership can make a real impact? Our client is seeking a Customer Experience Manager to lead their dedicated team and champion a culture of excellence.

Primary Purpose of the Role

As Customer Experience Manager, you'll be at the heart of the business, leading a customer focused team to deliver first-class service to every customer. You'll work closely with the Head of Internal Sales & Customer Excellence to align departmental performance with the company's strategic goals, while fostering a positive, collaborative and high-performing environment.

Key Responsibilities

• Inspire and support a team of 8 to consistently deliver high-quality service
• Champion a culture of adaptability, positivity and continuous improvement
• Collaborate across departments to streamline operations and enhance customer satisfaction
• Represent the Customer Service team internally and externally with professionalism and enthusiasm
• Supervise daily operations and ensure KPIs are met
• Coach and develop team members to reach their full potential
• Lead recruitment, onboarding and performance reviews
• Manage training plans, team rota and personnel matters including absences and holiday requests
• Monitor customer interactions and implement strategies to improve satisfaction
• Investigate service calls to identify root causes and drive corrective actions
• Support the team with complex queries and liaise with Finance on invoice issues
• Ensure compliance with company policies and end-user guidelines

What This Client is Looking For

• Proven experience in customer experience/service management
• Strong leadership and coaching skills
• Proficiency in CRM systems (HubSpot preferred)
• Excellent communication and problem-solving abilities
• Adaptable, empathetic and skilled in negotiation
• A team player who builds strong relationships across the business

This is more than just a management role, it's an opportunity to shape the future of customer service within a forward-thinking company. If you're ready to lead with purpose and make a lasting impact, we'd love to hear from you.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Customer Experience Manager

Kings Langley, office based

Full-Time | Permanent, Monday to Friday early finish on Friday

35,000-40,000 dependent on experience

Are you a passionate leader with a drive for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where your ideas and leadership can make a real impact? Our client is seeking a Customer Experience Manager to lead their dedicated team and champion a culture of excellence.

Primary Purpose of the Role

As Customer Experience Manager, you'll be at the heart of the business, leading a customer focused team to deliver first-class service to every customer. You'll work closely with the Head of Internal Sales & Customer Excellence to align departmental performance with the company's strategic goals, while fostering a positive, collaborative and high-performing environment.

Key Responsibilities

• Inspire and support a team of 8 to consistently deliver high-quality service
• Champion a culture of adaptability, positivity and continuous improvement
• Collaborate across departments to streamline operations and enhance customer satisfaction
• Represent the Customer Service team internally and externally with professionalism and enthusiasm
• Supervise daily operations and ensure KPIs are met
• Coach and develop team members to reach their full potential
• Lead recruitment, onboarding and performance reviews
• Manage training plans, team rota and personnel matters including absences and holiday requests
• Monitor customer interactions and implement strategies to improve satisfaction
• Investigate service calls to identify root causes and drive corrective actions
• Support the team with complex queries and liaise with Finance on invoice issues
• Ensure compliance with company policies and end-user guidelines

What This Client is Looking For

• Proven experience in customer experience/service management
• Strong leadership and coaching skills
• Proficiency in CRM systems (HubSpot preferred)
• Excellent communication and problem-solving abilities
• Adaptable, empathetic and skilled in negotiation
• A team player who builds strong relationships across the business

This is more than just a management role, it's an opportunity to shape the future of customer service within a forward-thinking company. If you're ready to lead with purpose and make a lasting impact, we'd love to hear from you.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Customer Experience Manager
Salary: Up to £45,000 DOE (depending on property sector experience)
Location: West Kent (Hybrid – site travel required)
Hours: Monday to Friday, 9:00 am – 5:00 pm
Requirements: Full UK driving licence and access to a car

Do you take pride in offering outstanding customer service and want an exciting opportunity to create memorable home experiences for residents? We’re looking for someone organised and people-focused to oversee move-ins, respond to enquiries, and deliver smooth, friendly support.

The ideal candidate will bring previous customer service and property experience; however, our client’s priority is finding the right personality fit, someone confident, polished, and highly focused on delivering outstanding customer care. An organised PA or client services manager seeking a new challenge could also be a great fit for this role.

Duties Include:

• Guide new residents through every step, from their first enquiry to settling comfortably into their home
li>Be the friendly face residents turn to for questions, support, and feedback
• Coordinate smooth onboarding using our digital tools
• Keep in touch after move-in, encourage lease renewals, and foster a welcoming community spirit
• Work closely with partners and use internal processes to keep lettings and admin running efficiently

The successful candidate will have:

• Strong background in customer-facing roles with exceptional service skills is essential
• A positive, “can-do” approach and the ability to set a great example for colleagues
• Experience in the property sector is an advantage but not essential

If you’re looking to join a company offering excellent benefits, performance bonuses, and a flexible hybrid working environment, this could be the perfect role for you. Apply today!

This role is being handled by Holly Ensoll, Business Support Consultant for Pearson Whiffin Recruitment.

Not quite the right role but still looking?

Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.

Part of the VolkerWessels UK Group, VolkerStevin is an industry-leading civil engineering business, providing complex and innovative engineering solutions across a wide range of sectors including maritime, flood risk management, defence, energy, water and regeneration. Collaborating with, and drawing on the specialist skills of the group's business units we deliver a truly integrated, multidisciplinary service.

Customer Experience Coordinators VolkerStevin are hiring! This position will be covering a number of our projects within the North West, typically from Lancaster to Salford.

As part of the customer experience team, you will be responsible for the delivery of communications and engagement in a public setting. Working closely with colleagues, you will support with all aspects of the scheme, engaging with key communities and stakeholders, and dealing with events. Lead public meetings and in dealing with challenging situations as they arise. This includes to support proactive communications work that influences policies, plans and decisions of key local stakeholders. Additional support to the project team and work closely with internal teams to maintain and deliver a communication strategy, as well as supporting our partners both internally and externally.

Key accountabilities:

• Attend pre-start, project update meetings, business collaboration meetings providing input and support
• Establish through the client who are our key customers and stakeholders
• Contribute to the development and manage detailed communications plan; customer literature, on site set up, media
• Ensure site is set up in accordance with branding guidelines; improve perception of VolkerStevin/Client through on-site customer communications and branding
• Ongoing proactive customer communication; face to face, letter, postal surveys, media
• Conduct regular during construction feedback to identify and resolve current concerns/perception and drive future improvements
• Resolve & manage all unwanted contacts/complaints in a professional manner and to agreed SLA's
• Celebrate Success - share good news stories within VolkerStevin and the Client
• Establish and develop effective stakeholder relationships both internally and externally

Ensure the Project Team register with Considerate Constructor and coordinate evidence for audits

About you

• Clear communication skills: able to produce high quality plain English letters, and engagement materials; be able to listen and negotiate; and show judgement and tact when dealing with challenging situations.
• Proven successes by building and coordinating relationships with internal and external customers and partners.
• Plan and execute successful events and manage our website
• Excellent organisational and time management skills
• Able to work effectively independently and as part of a team
• A positive, proactive, and hard-working attitude
• A driving license is essential for this position.

If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us.

Why work with us?

VolkerStevin is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure.

By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerStevin are able to ensure our staff provide unrivalled resources and expertise to our clients.

We offer competitive rewards and benefits, recognising the value we place on our employees.

We offer a range of benefits, including:

• Competitive salary
• Competitive annual leave and an additional day off on your birthday
• Option to buy additional annual leave
• Private medical care
• Pension
• Life Assurance
• Cycle to Work scheme
• Shopping and restaurants vouchers, rewards, and discounts
• Training and development opportunities-comprehensive skills-based training
• Family friendly polices including enhanced maternity benefits
• Employee Assistance programme
• Mental health, physical health, and financial support
• 24/7 Virtual GP service

Fairness, inclusion and respect

We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive.

If you need support with your application, please contact us at

Additional information

Note for Recruitment Agencies:

Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release.

We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed

VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.

#LI-DL1

• Lead sales operations activities and support commercial projects of varying sizes.
• Develop high-quality customer proposals and presentations with strategic insight.
• Coordinate internal and external stakeholders to ensure smooth project delivery.
• Champion customer experience and manage issue resolution across teams.
• Support post go-live initiatives and drive continuous improvement in processes.

• Strong project management and coordination skills across cross-functional teams.
• Excellent communication and presentation abilities (PowerPoint, Excel, Word).
• Strategic thinker with the ability to simplify complex information.
• Proven stakeholder management and relationship-building capabilities.
• Analytical mindset with basic data analysis skills and a drive to grow further.

Our OEM Client based in Whitley, Coventry, is searching for Customer Experience Advisor to join their team, Inside IR35. This is a contract position until 1st March 2026.

Umbrella Pay Rate: £23.64 per hour.

The UK Client Relationship Centre is a part of our Customer Experience function. Its core responsibility is to become the proud creator of the world's most desirable, modern luxury brands for the most discerning of clients through delivering exceptional client experiences and support.

These services are delivered by our exceptional client experience team. As a Client Experience Advisor, you will be a knowledgeable expert in our brands in order to achieve effective solutions and deliver the highest level of client experience.

You will be part of a large team, working in fast paced and energetic environment, whilst managing inbound and proactive contacts to and from Clients, Retailers and Third parties on a daily basis.

We recruit for attitude and train for skills so looking for candidates with an aptitude for delivering exceptional client experience and candidates are welcome from all industries.

Key Performance Indicators:

• High client satisfaction returns via both phone and online chat facilities.
• Responsibly reviewing goodwill.

Key Accountabilities and Responsibilities:  

• Offering exceptional client support for all of our client’s product owners, being a critical point of contact and resolution.
• Responsible for building rapport with clients and / or retail teams, accurately understanding queries and delivering exceptional services aiming to provide a first point of resolution whenever possible.
• Manage client and retailer inbound and outbound contact via all customer communication channels to include telephone, chat, social media and email.
• Be a knowledgeable expert in our client’s brand and products.
• Identify and manage any complaints on the initial contact.
• Adopt a Modern Luxury mindset approach in the way you offer robust solutions with the client at the heart of everything you do.
• Identify opportunities for process improvement, both in the Client Relationship Centre, retailer network and wider business, taking action to continuously improve the operation for the benefit of the client and / or the retailer.
• Maintain effective relationships across the whole client’s business and retail network driving client experience.
• Drive data quality through effective management of client data in Customer Management Systems and be a champion of data protection compliance.
• Provide creative Client and Retailer solutions where the client is at the heart of all decision making.
• Working across all our client’s functions, UK national sales centre, retail network and third parties to drive client experience.
• Financially empowered to take appropriate decisions in support of client satisfaction.
• Act as a role model for our client’s values, principles and behaviours and a true ambassador for delivering modern luxury service delivery.
• Provide support to the retailer network to assist them in achieving truly modern luxury service delivery, driving client loyalty and retention.
• Achieve positive results that generates high customer satisfaction.

Key Interactions:

• Working across all our client’s business functions to support client queries and problems to include engineering, manufacturing, legal and commercial.
• All Retail Partners Third Party service providers who support the client experience, examples being the AA, energy providers, insurers.
• Our client is committed to equal opportunity for all.

Essential Knowledge, Skills and Experience:

• We recruit for attitude and train for skills so looking for candidates with an aptitude for delivering exceptional client experiences.
• Experience in delivery of exceptional client experiences is preferential, and this can be from retail, hotelier, travel, entertainment or other relevant sectors, equally welcome client experience team members from other automotive brands.
• An individual with a client first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, seamless and dependable.
• An individual who is resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs.
• Strong decision making and problem-solving skills.
• An individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style.
• An effective team player, actively leads, develops and supports team members.
• An individual who enables speed in decision making through establishing alignment, clarity, appropriate resources and sense of urgency whilst bringing others along.
• Technologically savvy with an ability to navigate multiple client management technologies and previous experience desirable.
• Strong communication skills, both written and verbal.
• Strong Stakeholder Management skills.
• Numerate with excellent attention to detail with the ability to outline information in a straightforward manner.
• Results orientated with a determination to make things happen.
• A highly motivated, energetic and inspirational team player.
• Ability to identify opportunities for improvements and implement change.
• Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedules.
• Ability to make quick and competent decisions.
• Experience of managing a high volume of queries.

 Desirable Knowledge, Skills and Experience:

• Having worked in a role which has implemented a goodwill process to clients, having reviewed and communicated these decisions to clients.

 Personal Profile:

• Individual must be client centric, putting the client at the heart of every action they do.
• The individual must be attentive to the finest of details and show great care and passion for our client’s brand.
• Adept at multitasking and handling diverse customer needs in a dynamic environment.
• Fully proficient in verbal and written communication to support our clients across various platforms.

This is an exciting opportunity for a Customer Experience professional to join a reputable organisation in the financial services industry. The role focuses on delivering exceptional customer service and ensuring client satisfaction.

Client Details

Michael Page are working in partnership with this reputable organisation to recruit the position of customer experience operating within the financial services industry. Known for its focus on customer satisfaction, the company offers a supportive and professional environment for its employees.

Description

• Provide prompt and accurate responses to customer inquiries via phone, email, and other communication channels.
• Maintain a high standard of customer service to ensure client satisfaction and loyalty.
• Resolve customer complaints effectively while adhering to company policies and procedures.
• Processing payments when due or required.
• Processing new business applications.
• Keep detailed and accurate records of customer interactions and transactions.
• Collaborate with internal teams to address customer needs and provide feedback.
• Identify opportunities for process improvements to enhance the customer experience.

Profile

A successful Customer Experience professional should have:

• Previous experience in a customer service role, ideally within financial services.
• Strong communication and interpersonal skills.
• Ability to handle customer inquiries and complaints with professionalism and tact.
• Proficiency in using customer relationship management (CRM) tools.
• A detail-oriented approach and excellent organisational skills.
• Commitment to delivering high-quality customer service at all times.

Job Offer

• A competitive salary of 24,000 to 26,000, depending on experience.
• Opportunities to grow within the financial services industry.
• A supportive and professional workplace culture.
• Comprehensive training to help you excel in your role.

If you are passionate about customer service and want to make a difference, we encourage you to apply for this Customer Experience role today!

Role Overview

This is a hybrid role and you can be located anywhere in the UK.

You will have experince working within the IT MSP and/or Telecoms sector.

The customer experience manager is responsible for the customer experience within their dedicated accounts. You are responsible for overseeing and improving the customer journey, ensuring a positive and seamless experience at every touchpoint, from initial interactions to post-purchase support, ultimately driving customer satisfaction and loyalty. This covers all interactions across the customer not just customer service touch points.

Key Responsibilities

Strategic

· Champion opportunities to consistently improve the brand experience

· Drive customer retention, reduce churn, and increase customer satisfaction

· Understand each customer persona and their specific needs

· Gather real time feedback from customers and ensure this feedback is incorporated into the account management process for an improved customer experience

· Ensure CSAT levels within customer base are above 4 and action responses positive and negative. Manage Trustpilot and google responses and manage accordingly

· Establish communication mediums lines between customers and the company to ensure a smooth customer experience

· Utilise CRM tools to monitor customer experience

· Proactive management with accounts and ensure reactive management is in line with expectations

· Build relationships at multiple levels within the organisation

· Be an internal advocate and voice for the customer to enhance both the customer experience and companies offerings

· Understand the contractual position of the customer

· Ensure data integrity of contact names, numbers and email addresses with at least annual reviews with the customer to keep this updated

· Regular case and service review meetings at a cadence agreed with the customer

· Identify upsell and cross-sell opportunities working closely with the account manager

Day to Day

· Target first touch resolution for all queries

· Oversee all implementation orders are delivered in line with expectations, know the projects in flight

· Work with CX Executives to ensure all responses to customers are coherent, well structured and responded to with SLA

· Maintain strong relationships within the customer

· Own all cases and responses, use other teams to input as required

· Ensure all customer contact details are updated in the CRM

· Onboard new pillars to the customer ensure billing accuracy and Customer success involvement

· Daily case reviews working with Customer Experience Executive

· Create small orders

· Escalation point for customer and customer executives

· Case queue management for ALL customer cases

Commercial & Financial

· Support account managers and product sales team with opportunities and delivery of orders, ensuring post purchase service is at company standard.

· Responsible for investigating, owning and resolving credit requests within the account in a timely fashion

· Understand, maintain and report on customer contractual positions if required

· Own cancellation cases within the customer through to resolution working with contracts admin, billing and cancellations. Delivering all communication, written and verbal in a coherent and concise manner

· Working with Customer Success teams to define and ensure delivery of measures which increase adoption and retention

· Working with colleagues in wider to team to improve the experience for customers in a consistent manner

Governance & Compliance

· Ensure all SLAs are met and escalate when needed

· Establish regular review cycles to assess product performance, lifecycle, and end-of-life planning as part of service reviews

Skills Required

· Strong communication skills

· Commercially minded and proven experience.

· Minimum 5 years of experience in a relationship role

· Able to have difficult conversations with positive outcomes

· Experience managing and maintaining relationships

· Knowledge of company processes, upsell revenue lead indicators.

· Written, Verbal and Numerical literacy is a must

· Must be organised and attention to detail oriented

Key Measures of Success

· Net value retention

· Achieve SLA targets

· Customer satisfaction survey CSAT

· Revenue Growth

· EBSTA score

Excellent benefits are on offer with this role.