45,198 Customer Experience jobs in the United Kingdom

MyclientisseekingaCustomerExperienceSpecialisttojointheirteamonapermanentbasis.

AsaCustomerExperienceSpecialistyouwillplayacrucialroleinenhancingtheserviceexperienceofourcustomers.YouwillbecomeanimportantpartofourCustomerCareTeamwheretheemphasisisplacedondeliveringexceptionalservice,timelyresponses,androbustsolutions.Thispositionisnotsimplyaboutaddressinginquiriesbutisinsteadfocusedoncreatingafriendly,trustworthy,andcustomer-centricenvironment.

KeyResponsibilities:

• Deliveroutstandingcustomerservicethroughdirectcommunicationviaphone,email,andchat,ensuringcustomerinquiriesareresolvedefficientlyandeffectively.
• Buildandnurturepositiverelationshipswithcustomers,activelylisteningtotheirneedsandconcerns,andofferingtailoredsolutions.
• Troubleshootandresolveissues,ensuringcustomersatisfactionthroughfollow-upandfeedbackchannels.
• Collaboratewithvariousinternaldepartmentstoescalateandaddresscomplexcustomerrequests,promotingaseamlessserviceexperience.
• Maintainaccuraterecordsofcustomerinteractionsandtransactions,documentingallcommunicationsthoroughlyintheCRMsystem.
• Continuouslylookforwaystoimproveprocessesandcustomerinteractions,contributingtoteamgoalsandinitiatives.
• Participateintraininganddevelopmentopportunitiestoenhancepersonalandprofessionalgrowth,whilestayingup-to-dateoncompanyproductsandservices.

Qualifications:

• Provenexperienceinacustomerservicerole,preferablywithinacall-centreorsimilarenvironment.
• Strongcommunicationskills,bothverbalandwritten,withtheabilitytoeffectivelyconveyinformationtodiverseaudiences.
• Excellentproblem-solvingskills,demonstratingtheabilitytonavigatechallengingsituationswithacalmandprofessionaldemeanour.
• Abilitytoworkcollaborativelywithteammembersandcross-functionaldepartments.
• FamiliaritywithCRMsystemsandcustomerservicesoftware,enhancingservicedeliveryandtracking.
• Apassionfordeliveringexceptionalcustomerexperiencesandacommitmenttopositiveoutcomes.

PrizePlacementsisactingasanemploymentbusinessfortemporarypositionsandanemploymentagencyforpermanentpositions.

Weregretthatweareunabletorespondtoallapplications.Ifyouhavenotheardfromuswithin7dayspleaseconsiderthatonthisoccasionyourCVhasnotbeenselectedforourclient

Customer Experience Advisor

Location : Alfreton, DE55 7RG (near the train station)
Salary : Competitive basic + bonus (depending on experience)
Contract : Full-time, Permanent
Benefits : 23 days holiday, pension scheme, life insurance, profit-related pay, on-site parking, Employee Assistance Programme, full training provided

Help Us Change Lives Through Mobility!

At Mobility in Motion (MiM), we’re not just another company — we’re a family-owned business on a mission to transform lives. You may not have heard of us (yet), but what we do makes a real impact every single day.

We specialise in smart, innovative driving aids and vehicle adaptations that give people freedom, independence, and confidence on the road. Our team has been growing rapidly — in the UK and internationally — and we’re looking for someone special to join us as a Customer Experience Advisor.

What You’ll Be Doing

This is not your average call centre job. You won’t be cold calling or working from a script — instead, you’ll be:

•  Responding to inbound enquiries across various channels
•  Guiding customers through our products and services with care and consideration
•  Building strong, lasting relationships with customers by really listening to what they need
•  Following up warm enquiries — only people who’ve contacted us first
•  Helping people confidently navigate what can be life-changing decisions
•  Keeping our CRM system up to date with accurate, timely notes
•  Proactively resolving any sales-related issues and supporting customers from first contact to final outcome

We’ll make sure you’re cross-trained across all areas of the sales function and supported to build expert product knowledge.

Who We’re Looking For

You’re the kind of person who:

•  Truly enjoys helping others
•  Has strong communication and listening skills, especially over the phone
•  Brings energy, warmth and empathy to conversations
•  Is well-organised and calm under pressure
•  Learns quickly and is always open to developing your skills
•  Takes pride in doing a great job — and doing it the right way

Bonus points if you have:

•  Previous experience in a customer service, sales, or call centre environment
•  A background in helping customers make considered decisions
•  Experience working with CRM systems

But most importantly, we’re looking for the right attitude and values — we can teach you the rest.

Why Join MiM

We’re proud to be a values-driven business where colleagues are supported, recognised, and encouraged to grow. You’ll be joining a team that’s positive, down-to-earth, and passionate about what we do. And every day, you’ll go home knowing you helped make someone’s life a little easier.

Ready to Make a Real Difference

If you want a role where customer service means something real — and where your work genuinely improves people’s lives — we’d love to hear from you and apply today! 

No agencies please.

Customer Experience Manager

Hemel Hempstead
Full-time | Permanent
£45,000 per annum

About the Company

Our client is a rapidly expanding multi-company group specialising in maintenance, compliance, and retrofit services within Social Housing.

The Opportunity

Our client is currently recruiting for a Customer Experience Manager to join their team in Hemel Hempstead. This is a key leadership role responsible for managing and optimising all customer experience touchpoints, ensuring outstanding service delivery to internal and external stakeholders alike.

Key Responsibilities

• Manage and continuously improve the customer journey across all service areas.
• Develop strong relationships with both new and existing customers.
• Ensure contract delivery meets or exceeds both company and client expectations.
• Act as the escalation point for complex or unresolved customer queries.
• Monitor client satisfaction levels, taking proactive measures to address any issues.
• Foster clear, effective communication across teams and with clients.
• Promote a positive, commercially aware culture aligned with the organisation’s core values.
• Provide guidance on technical and procedural matters when needed.
• Lead workload planning, team performance, and resource allocation.
• Ensure health and safety is prioritised in all decision-making processes.
• Support and develop the team through one-to-ones, PDPs, and ongoing coaching.
• Champion employee engagement, development, and succession planning.
• Encourage knowledge sharing and collaboration within and across teams.
• Act as a role model for the company’s values and behaviours.

Ideal Candidate Profile

• Background in a customer-facing, service-led leadership role
• Demonstrated customer-centric approach
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Experience in data analysis and customer insights
• Proven ability to lead teams , drive engagement, and manage performance
• Highly organised, proactive, and commercially aware
• Must have previous Social Housing Experience.

What’s on Offer

• Competitive salary: £0,000 – £4 000 per annum
• Opportunity to join a growing, values-led organisation
• A supportive team environment with real investment in people
• Ongoing career development and progression opportunities
• The chance to make a meaningful impact in a critical business function

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Customer Experience Manager

Hemel Hempstead
Full-time | Permanent
£45,000 per annum

About the Company

Our client is a rapidly expanding multi-company group specialising in maintenance, compliance, and retrofit services within Social Housing.

The Opportunity

Our client is currently recruiting for a Customer Experience Manager to join their team in Hemel Hempstead. This is a key leadership role responsible for managing and optimising all customer experience touchpoints, ensuring outstanding service delivery to internal and external stakeholders alike.

Key Responsibilities

• Manage and continuously improve the customer journey across all service areas.
• Develop strong relationships with both new and existing customers.
• Ensure contract delivery meets or exceeds both company and client expectations.
• Act as the escalation point for complex or unresolved customer queries.
• Monitor client satisfaction levels, taking proactive measures to address any issues.
• Foster clear, effective communication across teams and with clients.
• Promote a positive, commercially aware culture aligned with the organisation’s core values.
• Provide guidance on technical and procedural matters when needed.
• Lead workload planning, team performance, and resource allocation.
• Ensure health and safety is prioritised in all decision-making processes.
• Support and develop the team through one-to-ones, PDPs, and ongoing coaching.
• Champion employee engagement, development, and succession planning.
• Encourage knowledge sharing and collaboration within and across teams.
• Act as a role model for the company’s values and behaviours.

Ideal Candidate Profile

• Background in a customer-facing, service-led leadership role
• Demonstrated customer-centric approach
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Experience in data analysis and customer insights
• Proven ability to lead teams , drive engagement, and manage performance
• Highly organised, proactive, and commercially aware
• Must have previous Social Housing Experience.

What’s on Offer

• Competitive salary: £0,000 – £4 000 per annum
• Opportunity to join a growing, values-led organisation
• A supportive team environment with real investment in people
• Ongoing career development and progression opportunities
• The chance to make a meaningful impact in a critical business function

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Michael Page have partnered with a reputable non for profit business in York the organisation are looking for a Customer Experience Advisor to join the department on a permanent basis.

This would be an excellent opportunity for someone experienced within a customer services environment or if you would like to join a business that would provide the best training and induction programme!

Immediate interview available please apply now!

Client Details

Michael Page have partnered with a reputable non for profit business in York the organisation are looking for a Customer Experience Advisor to join the department on a permanent basis.

This would be an excellent opportunity for someone experienced within a customer services environment or if you would like to join a business that would provide the best training and induction programme!

Immediate interview available please apply now!

Description

As a Customer Experience Advisor you will be supporting members with a range of enquiries in relation to the health care services the business offers.

The role will be corresponding with customers mainly over the telephone ensuring each query is dealt with providing the highest level of care and support.

You will be also processing claims for the customer and handling the transaction from start to finish making sure a seamless experience is provided.

Profile

Previous customer service experience this could be from a range of backgrounds such as retail and hospitality

Excellent telephone manner and strong communication skills

Passionate about helping and supporting customers providing the best solution for them

A high level of empathy and understanding

An excellent problem solver

A good team player

Job Offer

Salary of 26000+ reputable business within the non for profit sector+ full training provided+ excellent progression and development opportunities+ central location in York+ free parking+ Monday to Friday 9am-5pm+ part time hours are available+ excellent benefits+ free gym on site+ generous holiday allowance+ option to buy and sell holidays+ regular incentives+ great team and culture+ immediate interview

 Customer Experience Manager – Hemel Hempstead

Location: Hemel Hempstead
Job Type: Full-Time

A leading and fast-growing property maintenance group, with a strong national presence and a focus on social housing, is seeking a Customer Experience Manager to join their team in Hemel Hempstead. This multi-company organisation specialises in maintenance, compliance, and retrofit services, with ambitious plans for continued UK-wide expansion.

The Opportunity:
This is a key role responsible for managing all customer experience touch points. You'll lead the way in delivering exceptional service to internal and external stakeholders, ensuring satisfaction and continuous improvement across contracts and customer journeys.

Key Responsibilities:

• Build and maintain strong relationships with customers and clients

• Ensure service delivery meets or exceeds internal and client expectations

• Handle escalated client/customer queries with professionalism

• Proactively monitor satisfaction levels and resolve issues swiftly

• Enhance communication pathways with all stakeholders

• Foster positive working relationships and promote collaboration

• Support team development through planning, mentoring, and coaching

• Embed health and safety best practices into daily operations

• Conduct effective 1:1s and performance development planning

• Drive team engagement and community involvement

• Encourage knowledge sharing and continuous learning

Skills & Experience:

• Strong customer-first mindset

• Excellent communication and interpersonal skills

• Ability to interpret and act on data insights

• Skilled in conflict resolution and problem-solving

• Confident team leadership and collaborative approach

Ideal for candidates with experience in customer-focused roles within social housing, property services, or compliance-driven industries.

How to Apply:

If you possess the required experience and skills, please submit your CV to the job ad today!

For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) (phone number removed)

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

With our client's business in a maturing phase, we are looking for an individual who can support the CX Manager in delivering foundational processes and tracking that enables growth and innovation in the future.
Below are core duties of the position;-
Support the enhancement of customer journey programme across B2B and B2C audiences, by identifying and delivering on quick win opportunities.
Maintain governance of internal and external policies and processes, making updates where required and communicating these to relevant teams and stakeholders.
Represent the voice of the customer within the business to ensure the needs of customers are considered with business activities, working with delivery & operations teams to ensure their service & experience vision is achieved.
Support the execution of the Voice of the Customer programme, including gathering and organising customer feedback, NPS, and satisfaction data.
Support the business wide Voice of Customer programme and engage with stakeholders to drive improvements in NPS and customer satisfaction across customer segments
Develop customer facing communication, collateral and initiatives, with marketing and customer operations teams.
Develop and attend customer and community engagement events representing our client.
Work with internal teams and external partners to support the delivery of customer experience initiatives and ensure alignment with service standards.
Help prepare training materials and customer-facing communications in collaboration with the CX Manager and marketing.
Skills required:-
Essential:
Knowledge of and experience in the consumer services sector (utilities, communications, banking) and consumer protection regulation.
Experience of supporting a voice of customer programme including customer satisfaction and NPS measurement and metrics, and wider customer insights.
Experience in identifying and implementing operational processes to improve service delivery
Ability to work both independently and as part of a cross-functional team in a matrix environment, taking initiative to drive projects forward.
Desirable:
Willingness to learn and understand heat network metering, billing and customer service platforms and software
It is desirable to have strong Excel skills as the role will involve interrogating data.
It would be desirable to have working knowledge of, and experience in the heat network sector, including Heat Trust and its service standards.
Knowledge of, or ability to learn how to use customer relationship management (CRM) tools and other digital platforms
Key competencies of the role are:
Attention to detail
Continuous Improvement mindset (experience with identifying inefficiencies and driving process enhancements)
Customer centric mindset (understands how internal processes impact the customer journey)
Strong organisational skills and ability to work across multiple workstreams
Ability to work with and scrutinise data via excel to identify trends
Previous experience that would suit this role include:
Project Support Officer
Customer case management role (complaints, close the loop)
Continuous Improvement/Operational Excellence exec
For more information on this excellent opportunity with our market leading renewable energy client, please contact the recruitment team on (phone number removed) or apply online & we will get back to you.

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group of companies includes Gi Group Holdings Recruitment Ltd, Gi Recruitment Ltd, Draefern Ltd, Excel Resourcing (Recruitment Consultants) Ltd, Gi Recruitment Ltd, INTOO (UK) Ltd, Marks Sattin (UK) Ltd, TACK TMI UK Ltd, TACK International Ltd, Grafton Professional Staffing Ltd, Encore Personnel Services Ltd, Gi Group Staffing Solutions Ltd and Gi Group Ireland Ltd. Gi Group Staffing Solutions Ltd are acting as an Employment Business in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

Job Specification

Position: Customer Service Advisor
Location: Birchwood, Warrington
Hours: Part Time, Rotational shifts between 10:00 - 18:00 Monday- Friday
Salary: 25,000 Pro Rata
Contract: Permanent

HRGO are currently working on behalf of a client based in Birchwood, Warrington who are currently seeking Customer Service Advisors to join their vibrant and expanding contact centre team. If you are passionate about providing exceptional customer service and enjoy working in a dynamic and fast paced environment, then look no further. As a Customer Service Advisor within their contact centre, you will be first point of contact for their valued customers. Your primary responsibility will be to provide exceptional customer service and support across multiple channels including phone, email, and live chat. You will play a crucial role in ensuring customer satisfaction and maintaining their reputation for excellent service.

Duties:

• Respond promptly and professionally to customer inquiries and complaints via phone, email, and live chat.
• Provide accurate information about products, services, and company policies to customers.
• Assist customers in resolving issues and finding appropriate solutions.
• Process returned goods and items for customers within agreed timeframes.
• Ensure customer complaints are handled effectively and escalated when necessary.
• Maintain a high level of knowledge about our products and services to effectively assist customers.
• Collaborate with other departments to resolve customer issues and ensure a seamless customer experience.
• Document and update customer interactions and transactions in the company's CRM system.
• Meet or exceed individual and team performance targets, including customer satisfaction, response times, and quality of service.
• Handle escalation calls in the first instance to establish.

Qualifications/Knowledge/Skills/Experience:

• Previous experience in a customer service role, preferably in a contact centre environment.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and decision-making abilities.
• Ability to handle difficult customer situations with empathy and professionalism.
• Strong multitasking skills and ability to work in a fast-paced environment.
• Attention to detail and accuracy in customer interactions and data entry.
• Ability to work independently as well as part of a team.

Please call Nicola at HR GO recruitment for more information or email (url removed)

We are working with a global company to recruit a Customer Experience/Transformation Executive to join their newly created team. This role will look at all processes and steps in the customer journey to identify improvements to the customer experience, suggesting innovative changes and enhancements. We are looking for candidates with previous change and transformation experience who can take responsibility for process improvement and ensuring that customer initiatives are implemented and met.

You will act as the key interface between all internal functions to embed a new service culture in the business, ensuring the business customer agenda drives mutual benefit for customers. You will be responsible for effectively collaborating across all business functions to ensure an integrated customer experience roadmap is always maintained. This is in addition to responsibility for the implementation of all planned & new activities required to highlight the overall value of the customer and drive an improved customer experience.

Package circa 50,000-60,000 + amazing benefits.

This role is hybrid working so candidates MUST be able to spend 3 days per week in the Heathrow office.

Role overview:

• Set customer standards across the business, including the Customer Support teams.
• Monitor, review and take necessary follow-up actions to ensure customer performance standards are met.
• Support the development the customer experience strategy across the end to journey, covering all aspects of the business, including process, technology, innovation people and continuous improvement.
• Support the delivery of tactical as well as a strategic projects to ensure that all customers receive the best end to end experience whilst delivering a commercial beneficial outcome.
• Manage and oversee a series of customer centric initiatives aimed at driving the customer agenda and improving the experience and improving our customer experience metrics, including KPIs.
• Business Partner with the Senior Management / Executive Team to influence change in the service culture of the organisation.
• Engage with all business functions to proactively advocate customer centric solutions to elevate all communication with the customer to an exceptional level.
• Organise immersive sessions for the wider teams.
• Collaborate with Commercial functions to ensure that product development, marketing & sales initiatives can be delivered in line with customer expectations and forward planning.
• Use Customer Research & Insights to identify company-wide improvements and present these to the Board/Senior Stakeholders.

Candidate requirements:

• Experience delivering in and customer focussed environment with a clear understanding of the value of customer experience and its return on investment.
• Previous experience of managing change and transformation projects to enhance customer service and experience

• Ability to guide and inspire the entire organisation to develop a strong service culture.
• Confidence to influence across the organisation and particularly the commercial and operations teams globally.
• Strong project management capability including a commitment to project delivery
• Passionate about customer experience.
• Excellent organisational and time management skills, with the ability to prioritise to ensure relevant targets are met.
• Advanced level and highly competent in all Microsoft packages, predominantly in PowerPoint and Excel.
• High attention to detail ensuring accuracy and thorough and logical.
• Able to articulate complex concepts into an understandable narrative for non-technical audiences.
• Strong presentation and stakeholder management skills.
• Ability to constructively challenge the status quo.

• Inquisitive about customer trends and best practice and able to use research and able to interpret data from a wide variety of sources to make sound judgments and recommendations.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support