45,183 Customer Experience jobs in the United Kingdom

Michael Page have partnered with a reputable non for profit business in York the organisation are looking for a Customer Experience Advisor to join the department on a permanent basis.

This would be an excellent opportunity for someone experienced within a customer services environment or if you would like to join a business that would provide the best training and induction programme!

Immediate interview available please apply now!

Client Details

Michael Page have partnered with a reputable non for profit business in York the organisation are looking for a Customer Experience Advisor to join the department on a permanent basis.

This would be an excellent opportunity for someone experienced within a customer services environment or if you would like to join a business that would provide the best training and induction programme!

Immediate interview available please apply now!

Description

As a Customer Experience Advisor you will be supporting customers with a range of enquiries in relation to the health care services the business offers.

The role will be corresponding with customers mainly over the telephone ensuring each query is dealt with providing the highest level of care and support.

You will be also processing claims for the customer and handling the transaction from start to finish making sure a seamless experience is provided.

Profile

Previous customer service experience this could be from a range of backgrounds such as retail and hospitality

Excellent telephone manner and strong communication skills

Passionate about helping and supporting customers providing the best solution for them

A high level of empathy and understanding

An excellent problem solver

A good team player

Job Offer

Salary of 26000+ reputable business within the non for profit sector+ full training provided+ excellent progression and development opportunities+ central location in York+ free parking+ Monday to Friday 9am-5pm+ part time hours are available+ excellent benefits+ free gym on site+ generous holiday allowance+ option to buy and sell holidays+ regular incentives+ great team and culture+ immediate interview

Customer Experience Advisor

Salary: 25,400.00 plus Veolia benefits and pension

Hours : 40 hours per week Monday to Friday (Apply online only)

Location: Cannock, WS11 8JP (Head Office)

Duration: FTC 6 Months (possibility to extend or become permanent)



When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.



What will you be doing? The difference you'll make:

• Answering and recording all inbound calls and emails - ensuring resolutions are arranged and communicated effectively
  
• Always putting our customers first and finding personalised solutions to meet their needs.
  
• Building strong relationships with both internal and external customers to ensure we deliver the best service.
  
• Constantly seeking ways to improve the customer experience and resolve any challenges they may face.
  
• Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality.
  
• Supporting the business by promoting Veolia's products and services to our customers.
  
• Embracing a curious and proactive attitude to continuously develop our knowledge and skills.
  
• Working collaboratively with other teams to deliver timely resolutions for our customers.
  
• Bringing your best selves to work every day to achieve targeted growth and provide exceptional service.
  

What we're looking for:



We welcome applications from candidates who have minimal Customer Service and Administration experience as we believe there is more to a person than a CV. Do you have the desire to be part of a high-performing team and have transferable skills from your current or previous employment? If the answer is yes, we would like to hear from you.

Our must-haves. What you'll bring:

• Proven Ability to put the customer first, whether it's face to face or on the phone.
  
• An ability to take the time to truly listen to customers and understand their needs, ensuring effective communication.
  
• Enjoy working as part of a team and thrive under pressure, with a flexible and can-do approach.
  
• Use strong planning and organisational skills to deliver excellent service.
  
• Show great interpersonal skills and pay attention to detail in everything we do.
  
• Be proactive, adaptable, and always willing to go the extra mile for our customers.
  
• Have a passion for personal and professional growth, and a commitment to exceeding expectations.
  
• Be open to a broad range of activities and able to adapt to changing business needs.
  
• Good attention to detail, speed of typing, and a friendly telephone manner are essential.
  
• A basic understanding of business finance and customer profitability is important.
  
• Be proficient in using Google Office Applications and able to learn new systems quickly.
  
• Take initiative and have a genuine interest in going above and beyond for customers.
  
• Possess relevant qualifications such as NVQ Level 2 in Customer Services and at least 5 GCSEs grade C or above including Maths and English.
  
• Have the right to work in the UK.
  

What we can offer you:

• 25 days of annual leave
  
• Facilities parking and subsidised lunch
  
• Access to our company pension scheme
  
• Discounts on everything from groceries to well known retailers
  
• Access to a range of resources to support your physical, mental and financial health; so you
  
• can lean on us whenever you need to
  
• One paid days leave every year to volunteer and support your community
  
• Ongoing training and development opportunities, allowing you to reach your full potential
  

What's next?



Apply today, so we can make a difference for generations to come.



We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.



We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.



We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.



If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team.





Job Posting End Date:

18-08-2025

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Leicester/Hybrid

Fixed Term Contract until 31/03/2026

Stonewater are looking for a pro-active and accomplished Administrator to support the Customer Experience Administration Centre to deliver the highest levels of qualitative performance to its customers.

You will undertake a range of administrative tasks in respect of our housing service, electronic post room and centralised purchase ordering, ensuring all processes comply with GDPR and PCIDSS. Prioritising and working to a team rota, you will take ownership of emails received in various Outlook group mailboxes, tasks and digital post, document, and invoice workstreams.

So, if you think you can contribute to our ambition of delivering value for money by providing effective and efficient administrational services, then we’d be delighted to hear from you!

The role will carry out shifts between the hours of 8am-8pm Monday-Friday and 9am-1pm Saturdays, 37.5 hours per week.

The ideal candidate will:

• Have experience of working in an administrative environment, delivering an excellent service to internal and external customers.
li>Have high personal work standards and a keen eye for detail.
• Be able to prioritise own workload and work well on own initiative.
• Be a logical thinker with good problem-solving skills.
• Have good literacy and numeracy skills.
• Have experience of working to KPIs and SLAs.
• Have experience in Electronic Document Management (desirable).
• Have knowledge of housing; tenancy management in general needs, supported housing, home ownership and retirement living (desirable).

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Are you ready to #DiscoverStonewater?

Job Title : Customer Experience Advisor 

Overall Purpose of Job

To provide professional and efficient contact handling services across all of Ongo’s services.  This will include digital and social media platforms, telephone services and face to face customer centre service to all customers.  You will have a focus on resolving the majority of enquiries right first time with an emphasis on supporting customers to self-serve where possible.

• £ 24,828.73 
• Mon-Fri
• 30 days annual leave 
• Health Scheme
• Pension
• Training and development

Main Responsibilities

 Deliver an excellent contact handling service for our customers taking into account relevant Policy and procedures, nature of queries and using effective first contact resolutions to complete a service request.                                                                                                                                                                                                                       
To deliver customer services across all  channels such as Telephone, Face to face, Facebook, Email, Webchat and MyHome (Tenant Portal)

1. To work with triage officers and sometimes wider teams as necessary to resolve complex customer enquiries whilst retaining control of the contact where appropriate.
2. To be able to diagnose and question customers on their required repair, coach customers to self-resolve where appropriate or book a relevant repair appointment for the customer ensuring accurate detail of the repair is recorded.
3. To take and process payments from customers towards rent and other charges in line with Ongo policies and procedures.
4. To act on reports of health and safety incidents and issues ensuring they are escalated in a correct and timely manner according to our procedures.
5. To be responsible for escalating all adult and children safeguarding matters in accordance with our policy and procedures.
6. To maintain and update the Customer Relations Management System (CRM) data and other relevant ICT systems and databases.
7. To provide essential support & cover to the Customer Service Assistants to ensure Ongo Reception services are maintained
8. May be required to work in different locations to ensure delivery of service across the county.
9. Undertake regular training & personal development
10. To undertake any other duties and administrative tasks, consistent with the above, that may be required from time to time under the instruction of the Customer Service Team Managers.
11. To ensure that all aspects of the work are delivered in a customer focused manner.
12. To work consistently in line with the Company’s values and objectives.
13. To uphold the Company’s Equal Opportunities and Diversity Policy and Health and Safety Policy in all aspects of the work.
14. To observe and comply with all the Company’s policies and procedures.
15. To work flexibly to ensure that a reliable and first rate service is available to customers during our operating hours.

Knowledge, Skill & Experience Required

• Experience of working in a busy customer service environment.
• Experience of delivering quality customer service to a broad cross section of the general public, external agencies and internal departments
• Ability to deal effectively and sensitively with members of the public by telephone, digitally and face to face.
• Preferably some knowledge of housing related issues including maintaining a home and property repairs knowledge
• Excellent communication skills (particularly oral, but also written)
• Excellent mathematical skills as you will need to advice customers on their current rent account status and calculate payable rent.
• Excellent skills in writing and grammar to enable communication across social media platforms
• Skills and experience in resolving potential customer complaints at first point of contact
• Awareness and understanding of social media and the use of certain platforms.
• Ability to use up to date office based ICT systems (i.e. Microsoft Word, Outlook etc.) and to demonstrate computer literacy.
• Ability to use, update and manipulate database applications and to demonstrate computer literacy and also self-resolve basic IT issues that may arise
• Ability to update, maintain, search and navigate systems and records with a high level of accuracy, detail and resolution.
• Have understanding of Data Protection Law and what is appropriate in regards to data privacy and processing.
• Good organisational skills and ability to work to deadlines as necessary.
• Ability to represent ONGO in a ‘positive’ and effective manner at all times.
• Ability to provide typing and administrative support as necessary.
• Operates with a customer focused approach to work at all times.
• Commitment to achieving positive outcomes and objectives.
• Flexible and cooperative approach (teamwork).
• Possess an understanding of and empathy with ONGO’s aims and values.
• Strives to help Ongo achieve its corporate strategy.
• Ability to manage, maintain and change with customer demand and services required.
• Demonstrates STAR ethos is all aspects of work demands and requests.
• Problem solving skills in sometimes complex/stressful and challenging situations and able to keep a focussed outlook with the end goal of customer resolution in mind.
• Manage own work load in what can be a demanding and time consuming working environment.

CLOSING DATE FOR APPLICATIONS NOON FRIDAY 22 AUGUST 2025
ASSESSMENT CENTRE TO BE HELD 5 SEPTEMBER 2025

We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist

Role Overview

This is a hybrid role and you can be located anywhere in the UK.

You will have experince working within the IT MSP and/or Telecoms sector.

The customer experience manager is responsible for the customer experience within their dedicated accounts. You are responsible for overseeing and improving the customer journey, ensuring a positive and seamless experience at every touchpoint, from initial interactions to post-purchase support, ultimately driving customer satisfaction and loyalty. This covers all interactions across the customer not just customer service touch points.

Key Responsibilities

Strategic

Champion opportunities to consistently improve the brand experience

Drive customer retention, reduce churn, and increase customer satisfaction

Understand each customer persona and their specific needs

Gather real time feedback from customers and ensure this feedback is incorporated into the account management process for an improved customer experience

Ensure CSAT levels within customer base are above 4 and action responses positive and negative. Manage Trustpilot and google responses and manage accordingly

Establish communication mediums lines between customers and the company to ensure a smooth customer experience

Utilise CRM tools to monitor customer experience

Proactive management with accounts and ensure reactive management is in line with expectations

Build relationships at multiple levels within the organisation

Be an internal advocate and voice for the customer to enhance both the customer experience and companies offerings

Understand the contractual position of the customer

Ensure data integrity of contact names, numbers and email addresses with at least annual reviews with the customer to keep this updated

Regular case and service review meetings at a cadence agreed with the customer

Identify upsell and cross-sell opportunities working closely with the account manager

Day to Day

Target first touch resolution for all queries

Oversee all implementation orders are delivered in line with expectations, know the projects in flight

Work with CX Executives to ensure all responses to customers are coherent, well structured and responded to with SLA

Maintain strong relationships within the customer

Own all cases and responses, use other teams to input as required

Ensure all customer contact details are updated in the CRM

Onboard new pillars to the customer ensure billing accuracy and Customer success involvement

Daily case reviews working with Customer Experience Executive

Create small orders

Escalation point for customer and customer executives

Case queue management for ALL customer cases

Commercial & Financial

Support account managers and product sales team with opportunities and delivery of orders, ensuring post purchase service is at companystandard.

Responsible for investigating, owning and resolving credit requests within the account in a timely fashion

Understand, maintain and report on customer contractual positions if required

Own cancellation cases within the customer through to resolution working with contracts admin, billing and cancellations. Delivering all communication, written and verbal in a coherent and concise manner

Working with Customer Success teams to define and ensure delivery of measures which increase adoption and retention

Working with colleagues in wider to team to improve the experience for customers in a consistent manner

Governance & Compliance

Ensure all SLAs are met and escalate when needed

Establish regular review cycles to assess product performance, lifecycle, and end-of-life planning as part of service reviews

Skills Required

Strong communication skills

Commercially minded and proven experience.

Minimum 5 years of experience in a relationship role

Able to have difficult conversations with positive outcomes

Experience managing and maintaining relationships

Knowledge of companyprocesses, upsell revenue lead indicators.

Written, Verbal and Numerical literacy is a must

Must be organised and attention to detail oriented

Key Measures of Success

Net value retention

Achieve SLA targets

Customer satisfaction survey CSAT

Revenue Growth

EBSTA score

Excellent benefits are on offer with this role, including every other Friday off.

Michael Page have partnered with a reputable non for profit business in York the organisation are looking for a Customer Experience Advisor to join the department on a permanent basis.

This would be an excellent opportunity for someone experienced within a customer services environment or if you would like to join a business that would provide the best training and induction programme!

Immediate interview available please apply now!

Client Details

Michael Page have partnered with a reputable non for profit business in York the organisation are looking for a Customer Experience Advisor to join the department on a permanent basis.

This would be an excellent opportunity for someone experienced within a customer services environment or if you would like to join a business that would provide the best training and induction programme!

Immediate interview available please apply now!

Description

As a Customer Experience Advisor you will be supporting customers with a range of enquiries in relation to the health care services the business offers.

The role will be corresponding with customers mainly over the telephone ensuring each query is dealt with providing the highest level of care and support.

You will be also processing claims for the customer and handling the transaction from start to finish making sure a seamless experience is provided.

Profile

Previous customer service experience this could be from a range of backgrounds such as retail and hospitality

Excellent telephone manner and strong communication skills

Passionate about helping and supporting customers providing the best solution for them

A high level of empathy and understanding

An excellent problem solver

A good team player

Job Offer

Salary of 26000+ reputable business within the non for profit sector+ full training provided+ excellent progression and development opportunities+ central location in York+ free parking+ Monday to Friday 9am-5pm+ part time hours are available+ excellent benefits+ free gym on site+ generous holiday allowance+ option to buy and sell holidays+ regular incentives+ great team and culture+ immediate interview

Customer Experience Manager

Cheltenham 

£30,000 DOE

Full Time, Permanent - Monday - Friday

Are you an experienced customer service professional ready to take the next step in your career? We’re recruiting a Customer Service Team Leader to join a growing business in Cheltenham. You’ll lead a small team, drive service excellence, and play a hands-on role in day-to-day operations.

• Lead, support, and motivate a customer service team

• Act as escalation point for complex queries and complaints

• Monitor response times and maintain service standards

• Provide direct support via phone, email, and live chat

• Liaise with suppliers/internal teams on order and stock issues

• Train, mentor, and develop team members

• Oversee payment processes and ensure customer satisfaction

• Proven customer service experience (leadership/supervisory experience ideal)

• Excellent written and verbal communication skills

• Confident handling escalations and solving problems

• Highly organised and detail-oriented

• Experience in retail or e-commerce is a bonus

• Generous annual leave

• Staff discount

• Company pension

• Free on-site parking

• Regular team events and socials

Ready to lead a team that puts the customer first? Apply today to Elliott @ RE Recruitment to learn more.

Please note: If you haven’t heard back within 5 working days, your application has been unsuccessful. RE Recruitment acts as an employment agency on behalf of the client.

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