Customer experience specialist roles are in high demand across the UK, reflecting the growing importance of customer satisfaction and loyalty for businesses. These positions often involve analysing customer feedback, identifying areas for improvement, and implementing strategies to enhance the overall customer journey.2,957 Customer Experience Specialist jobs in the United Kingdom
Customer Experience Specialist
BD1 1AA Bradford, Yorkshire and the Humber
£25000 Annually
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Posted today
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Job Description
Our client, a rapidly growing e-commerce company, is seeking a dedicated and empathetic Customer Experience Specialist to join their team in Bradford, West Yorkshire, UK . This role is vital in ensuring our customers receive outstanding support and have positive interactions with our brand. The Customer Experience Specialist will be the primary point of contact for customers, handling inquiries via phone, email, and live chat. Responsibilities include resolving customer issues efficiently and effectively, processing orders and returns, providing product information, and gathering customer feedback to identify areas for improvement. You will be expected to de-escalate challenging situations and offer solutions that maintain customer loyalty. A deep understanding of customer service principles and a commitment to exceeding customer expectations are essential. Excellent communication skills, both written and verbal, are required, along with strong listening skills and a patient, friendly demeanour. The ability to multitask, prioritise workload, and adapt to a fast-paced environment is crucial. Proficiency in CRM software and other customer support tools is a plus. This position offers a fantastic opportunity for an individual passionate about customer service to grow within a supportive and dynamic organisation. Previous experience in a customer-facing role is highly desirable. A proactive approach to problem-solving and a genuine desire to help customers are key attributes for success in this role.
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Customer Experience Specialist
LE1 5AB Leicester, East Midlands
£25000 Annually
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Posted 2 days ago
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Job Description
Our client is looking for an exceptional Customer Experience Specialist to join their vibrant team based in **Leicester, Leicestershire, UK**. This role is pivotal in ensuring our customers receive outstanding support and service at every touchpoint. You will be the first point of contact for a wide range of customer inquiries, providing timely, accurate, and empathetic assistance across multiple channels.
Key Responsibilities:
Key Responsibilities:
- Handle inbound customer calls, emails, and live chat inquiries with professionalism and efficiency.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
- Provide detailed information about products and services, guiding customers towards the best solutions for their needs.
- Document all customer interactions accurately in the CRM system, maintaining a comprehensive record of inquiries and resolutions.
- Identify opportunities to improve the customer experience by providing feedback to management and participating in team discussions.
- Proactively engage with customers to build rapport and foster loyalty.
- Stay up-to-date with product knowledge and company policies to ensure accurate information delivery.
- Assist with customer onboarding processes and follow-up post-service to ensure satisfaction.
- Collaborate with sales and technical support teams to ensure a seamless customer journey.
- Contribute to building a positive and supportive team environment.
- Participate in training sessions to enhance product knowledge and customer service skills.
- Previous experience in a customer service, helpdesk, or similar client-facing role.
- Excellent communication skills, both written and verbal, with the ability to articulate complex information clearly.
- Strong problem-solving abilities and a knack for de-escalating challenging situations.
- Proficiency in using CRM software and other customer support tools.
- A patient, empathetic, and customer-centric approach.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A team player with a positive attitude and strong work ethic.
- High school diploma or equivalent; further education or certifications in customer service are a plus.
- Familiarity with (Industry-specific knowledge, e.g., retail, tech, finance) is advantageous.
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Customer Experience Specialist
BN1 1AA East Sussex, South East
£30000 Annually
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Posted 11 days ago
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Job Description
Our client, a rapidly expanding online service provider, is looking for a dedicated Customer Experience Specialist to enhance their customer service operations. This role is fully remote, allowing you to contribute to exceptional customer journeys from anywhere in the UK. You will be at the forefront of ensuring our customers receive outstanding support and have a seamless experience with our products and services. Your responsibilities will include handling customer inquiries across various channels (phone, email, chat), resolving issues with empathy and efficiency, and proactively identifying opportunities to improve customer satisfaction. You will play a key role in developing and implementing strategies to enhance customer loyalty and retention. This involves gathering customer feedback, analyzing trends, and collaborating with internal teams to address pain points and suggest service enhancements. You will also be involved in creating customer support documentation, FAQs, and training materials to empower both customers and internal support staff. We are seeking an individual with a passion for customer service and a proven track record of delivering exceptional support. A minimum of 2-3 years of experience in a customer-facing role, such as customer service, support, or account management, is required. Excellent communication, active listening, and problem-solving skills are essential. You should be adept at managing multiple customer interactions simultaneously and maintaining a calm, professional demeanor under pressure. Familiarity with CRM systems and customer support platforms is a plus. As this is a fully remote position, you must be highly organized, self-motivated, and possess excellent time management skills. A stable internet connection and a comfortable, productive home working environment are necessary. This role offers a fantastic opportunity to shape customer relationships and contribute to the success of a thriving digital business. The role is aligned with our operations in **Brighton, East Sussex, UK**, fostering a connected team culture despite the remote nature of the work.
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Customer Experience Specialist
BN1 1AB East Sussex, South East
£28000 Annually
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Posted 11 days ago
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Job Description
Our client is seeking an enthusiastic and customer-focused Customer Experience Specialist to join their vibrant team in **Brighton, East Sussex, UK**. This role is essential in crafting and maintaining exceptional customer journeys across all touchpoints. You will be instrumental in understanding customer needs, identifying areas for improvement in service delivery, and implementing initiatives that enhance customer satisfaction and loyalty. The ideal candidate will possess excellent communication skills, a keen eye for detail, and a passion for delivering outstanding service.
Key Responsibilities:
The ideal candidate will have:
This is an exciting opportunity to significantly impact customer satisfaction and loyalty within a progressive company.
Key Responsibilities:
- Monitor and analyze customer feedback from various channels (surveys, reviews, social media, direct contact) to identify trends and areas for improvement.
- Develop and implement strategies to enhance the overall customer experience.
- Collaborate with internal teams (e.g., sales, marketing, product development) to ensure a cohesive customer approach.
- Create and maintain customer journey maps, service protocols, and customer support documentation.
- Act as a point of contact for customer inquiries and resolve complex issues escalated from the support team.
- Proactively seek opportunities to improve customer engagement and retention.
- Assist in the training of staff on customer service best practices and company service standards.
- Contribute to the development of customer service tools and technologies.
- Report on key customer experience metrics and insights to management.
- Champion a customer-centric culture throughout the organization.
The ideal candidate will have:
- Proven experience in a customer service, customer experience, or client relations role.
- Strong analytical skills with the ability to interpret customer data and feedback.
- Excellent written and verbal communication skills.
- Proficiency in CRM systems and customer feedback platforms.
- A proactive, problem-solving attitude and a genuine desire to help customers.
- The ability to work collaboratively within a team and across departments.
- Strong organizational skills and attention to detail.
- Familiarity with user experience (UX) principles is a plus.
This is an exciting opportunity to significantly impact customer satisfaction and loyalty within a progressive company.
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3
Customer Experience Specialist
G2 1LG Glasgow, Scotland
£28000 Annually
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Posted 19 days ago
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Job Description
Our client is seeking a passionate and dedicated Customer Experience Specialist to join their vibrant team. This fully remote position offers the flexibility to work from anywhere in the UK while making a significant impact on customer satisfaction and retention. If you excel at building rapport, solving problems, and advocating for the customer, this role is perfect for you.
As a Customer Experience Specialist, you will be at the forefront of our client's customer interactions, handling inquiries, resolving issues, and providing exceptional support across various communication channels. You will play a crucial role in shaping the customer journey, ensuring every interaction is positive, efficient, and memorable. Your insights will be invaluable in identifying areas for service improvement and contributing to the overall customer strategy.
Key Responsibilities:
As a Customer Experience Specialist, you will be at the forefront of our client's customer interactions, handling inquiries, resolving issues, and providing exceptional support across various communication channels. You will play a crucial role in shaping the customer journey, ensuring every interaction is positive, efficient, and memorable. Your insights will be invaluable in identifying areas for service improvement and contributing to the overall customer strategy.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via email, phone, and live chat.
- Investigate and resolve complex customer issues, ensuring timely and satisfactory resolutions.
- Provide product information and technical support to customers.
- Proactively identify opportunities to enhance the customer experience and suggest improvements to processes and policies.
- Document customer interactions, feedback, and resolutions accurately in the CRM system.
- Collaborate with internal teams to escalate and resolve customer issues effectively.
- Contribute to building a strong customer-centric culture within the organisation.
- Gather customer feedback and share insights with relevant departments to drive service improvements.
- Stay up-to-date with product knowledge and company policies to provide accurate information.
- Handle customer complaints with empathy and professionalism, aiming to de-escalate and retain customer loyalty.
- Proven experience in a customer service, support, or similar role.
- Exceptional communication, active listening, and interpersonal skills.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in using CRM software and helpdesk platforms.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced remote environment.
- A self-starter with excellent organizational skills and the ability to work independently.
- A genuine passion for customer satisfaction and delivering outstanding service.
- Familiarity with online communication tools (e.g., Slack, Zoom).
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4
Customer Experience Specialist
SW1A 0AA London, London
£28000 Annually
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Posted 19 days ago
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Job Description
Our client is looking for an enthusiastic and dedicated Customer Experience Specialist to enhance their customer support operations in London, England, UK . This role involves managing customer inquiries across multiple channels, providing timely and effective solutions, and ensuring a consistently high level of customer satisfaction. You will be the frontline representative for the company, handling a variety of issues ranging from product inquiries and technical support to order processing and complaint resolution. The ideal candidate will possess exceptional communication skills, a patient demeanor, and a genuine desire to help others. This is a hybrid role, requiring a blend of remote work and in-office presence, fostering collaboration and team engagement.
Key Responsibilities:
Required Skills and Experience:
This role offers a fantastic opportunity to grow within a supportive environment. The hybrid nature of the work means you will enjoy the flexibility of remote working combined with the benefits of team collaboration and social interaction in our London, England, UK office. We are committed to providing a positive employee experience and supporting your professional development. Join us and make a real difference to our customers' experiences.
Key Responsibilities:
- Respond to customer queries via phone, email, and live chat in a professional and courteous manner.
- Diagnose and resolve customer issues efficiently, escalating complex problems to the appropriate teams when necessary.
- Maintain accurate records of customer interactions and transactions.
- Identify opportunities to improve customer service processes and customer satisfaction metrics.
- Provide product information and basic technical support to customers.
- Handle customer complaints with empathy and professionalism, aiming for first-contact resolution.
- Gather customer feedback and share insights with the relevant departments to drive service improvements.
- Build and maintain strong relationships with customers through positive and helpful interactions.
- Adhere to company policies and procedures at all times.
- Contribute to team goals and objectives.
Required Skills and Experience:
- Previous experience in a customer service or helpdesk role is essential.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A customer-centric approach with a passion for delivering outstanding service.
- Proficiency in English is mandatory; additional languages are a plus.
- Familiarity with online communication tools and platforms.
- Ability to work effectively both independently and as part of a team.
- Must be eligible to work in the UK and willing to adhere to the hybrid work model.
This role offers a fantastic opportunity to grow within a supportive environment. The hybrid nature of the work means you will enjoy the flexibility of remote working combined with the benefits of team collaboration and social interaction in our London, England, UK office. We are committed to providing a positive employee experience and supporting your professional development. Join us and make a real difference to our customers' experiences.
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5
Remote Customer Experience Specialist
WV1 1DG Wolverhampton, West Midlands
£25000 Annually
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Posted 5 days ago
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Job Description
Our client, a rapidly growing e-commerce company, is looking for a dedicated and empathetic Remote Customer Experience Specialist to enhance their customer support operations. This is a fully remote position, allowing you to provide exceptional service to customers from anywhere in the UK. You will be the primary point of contact for customer inquiries, resolving issues efficiently and professionally across multiple channels, including email, chat, and phone. The ideal candidate is a natural problem-solver, possesses excellent communication skills, and is passionate about delivering outstanding customer satisfaction in a virtual environment.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and resolve issues via email, live chat, and phone in a timely and efficient manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer complaints, escalating complex issues to appropriate departments when necessary.
- Document all customer interactions and resolutions in the CRM system.
- Identify opportunities to improve the customer experience and provide feedback to the management team.
- Educate customers on product features and benefits, guiding them towards successful use.
- Maintain a high level of product knowledge and stay updated on company updates and promotions.
- Contribute to building strong customer loyalty and fostering positive brand perception.
- Collaborate with team members to share best practices and ensure consistent service quality.
- Adhere to company service level agreements (SLAs) and quality standards.
- Proven experience in a customer service or customer support role.
- Excellent written and verbal communication skills.
- Strong active listening and empathy skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced, remote environment.
- Patience, resilience, and a positive attitude when dealing with challenging situations.
- Strong problem-solving skills and the ability to think on your feet.
- Reliable internet connection and a dedicated, quiet workspace.
- Previous experience in e-commerce or retail support is a plus.
- Team player with the ability to work independently.
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6
Remote Customer Experience Specialist
CB2 1TN Cambridge, Eastern
£30000 Annually
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Posted 7 days ago
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Job Description
Our client, a distinguished hospitality group known for its exceptional service standards, is actively seeking dedicated Remote Customer Experience Specialists to enhance their guest relations and operational support. This is a fully remote position, allowing you to contribute to outstanding guest experiences from the comfort of your own home. You will be the first point of contact for guests, providing information, resolving inquiries, and ensuring a seamless and memorable stay.
Key responsibilities include managing reservations, responding promptly to guest requests via phone, email, and chat, and proactively addressing potential issues to ensure guest satisfaction. You will also be responsible for gathering guest feedback, identifying areas for improvement in service delivery, and collaborating with hotel management to implement enhancements. Maintaining a thorough knowledge of our client's properties, services, and local attractions will be essential to provide accurate and helpful information.
The ideal candidate will possess exceptional communication and interpersonal skills, a genuine passion for hospitality, and a strong ability to empathize with guests. You must be adept at problem-solving, able to remain calm and professional under pressure, and possess a keen eye for detail. A commitment to delivering outstanding service and a proactive approach to guest engagement are highly valued. This role is perfectly suited for individuals who thrive in a remote work environment and are motivated by creating positive guest interactions.
Qualifications include previous experience in customer service, hospitality, or a related client-facing role. Proficiency in using reservation systems and standard office software is required. Excellent written and verbal English communication skills are a must. This is an exceptional opportunity to join a respected organization within the Cambridge, Cambridgeshire, UK tourism sector, working remotely. If you are dedicated to guest satisfaction and seek a fulfilling career in a remote setting, we invite you to apply.
Key responsibilities include managing reservations, responding promptly to guest requests via phone, email, and chat, and proactively addressing potential issues to ensure guest satisfaction. You will also be responsible for gathering guest feedback, identifying areas for improvement in service delivery, and collaborating with hotel management to implement enhancements. Maintaining a thorough knowledge of our client's properties, services, and local attractions will be essential to provide accurate and helpful information.
The ideal candidate will possess exceptional communication and interpersonal skills, a genuine passion for hospitality, and a strong ability to empathize with guests. You must be adept at problem-solving, able to remain calm and professional under pressure, and possess a keen eye for detail. A commitment to delivering outstanding service and a proactive approach to guest engagement are highly valued. This role is perfectly suited for individuals who thrive in a remote work environment and are motivated by creating positive guest interactions.
Qualifications include previous experience in customer service, hospitality, or a related client-facing role. Proficiency in using reservation systems and standard office software is required. Excellent written and verbal English communication skills are a must. This is an exceptional opportunity to join a respected organization within the Cambridge, Cambridgeshire, UK tourism sector, working remotely. If you are dedicated to guest satisfaction and seek a fulfilling career in a remote setting, we invite you to apply.
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7
Lead Customer Experience Specialist
PO1 2LA Portsmouth, South East
£45000 Annually
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Posted 8 days ago
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Job Description
Our client is a leading innovator in their industry, committed to delivering exceptional customer service. They are actively seeking a highly skilled and empathetic Lead Customer Experience Specialist to join their fully remote team. In this crucial role, you will be responsible for overseeing customer interactions, driving service excellence, and contributing to the continuous improvement of support processes. You will act as a primary point of contact for complex customer inquiries, ensuring swift and satisfactory resolutions while embodying the company's dedication to customer satisfaction.
Responsibilities:
The ideal candidate will possess a strong background in customer service and support, with demonstrated leadership experience. Exceptional communication, interpersonal, and problem-solving skills are paramount. A genuine passion for helping customers and a proactive approach to service delivery are essential. This role is based in Portsmouth, Hampshire, UK but is fully remote, allowing you to work from anywhere within the UK. If you are driven by customer success and eager to make a significant impact in a remote-first environment, we invite you to apply.
Responsibilities:
- Manage and resolve escalated customer issues with professionalism and efficiency.
- Develop and implement best practices for customer service interactions across all communication channels.
- Train and mentor junior customer service representatives, fostering a high-performance culture.
- Analyse customer feedback and support data to identify trends and areas for improvement.
- Collaborate with product and technical teams to address customer pain points and enhance user experience.
- Create and maintain comprehensive knowledge base articles and support documentation.
- Monitor key performance indicators (KPIs) for customer service, such as response times, resolution rates, and customer satisfaction scores.
- Proactively identify opportunities to enhance customer loyalty and engagement.
- Ensure adherence to company policies and service level agreements.
The ideal candidate will possess a strong background in customer service and support, with demonstrated leadership experience. Exceptional communication, interpersonal, and problem-solving skills are paramount. A genuine passion for helping customers and a proactive approach to service delivery are essential. This role is based in Portsmouth, Hampshire, UK but is fully remote, allowing you to work from anywhere within the UK. If you are driven by customer success and eager to make a significant impact in a remote-first environment, we invite you to apply.
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8
Senior Customer Experience Specialist
CB2 1AA Cambridge, Eastern
£35000 Annually
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Posted 9 days ago
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Our client, a rapidly growing tech company renowned for its innovative solutions, is looking for a Senior Customer Experience Specialist to join their dedicated team in **Cambridge, Cambridgeshire, UK**. This is a critical role focused on ensuring unparalleled customer satisfaction and driving continuous improvement in all customer-facing processes. You will be the voice of the customer within the organization, analyzing feedback, identifying pain points, and collaborating with various departments to implement effective solutions.
Your responsibilities will include managing complex customer inquiries and escalations, developing and refining customer service protocols, and training junior support staff. You will be instrumental in designing and executing customer satisfaction surveys, analyzing the results, and presenting actionable insights to senior management. This role requires a proactive approach to problem-solving, a deep understanding of customer psychology, and the ability to build strong relationships with clients. You will also be involved in creating and updating knowledge base articles, user guides, and other support documentation. The ideal candidate possesses exceptional communication skills, a keen eye for detail, and a proven track record in customer service management. Experience with CRM systems and customer support platforms is essential. This position offers a unique opportunity to shape the customer journey and make a significant impact on the company's success. The successful candidate will benefit from a dynamic work environment, opportunities for professional growth, and a competitive benefits package. The role is based at our client's state-of-the-art facility in Cambridge.
Your responsibilities will include managing complex customer inquiries and escalations, developing and refining customer service protocols, and training junior support staff. You will be instrumental in designing and executing customer satisfaction surveys, analyzing the results, and presenting actionable insights to senior management. This role requires a proactive approach to problem-solving, a deep understanding of customer psychology, and the ability to build strong relationships with clients. You will also be involved in creating and updating knowledge base articles, user guides, and other support documentation. The ideal candidate possesses exceptional communication skills, a keen eye for detail, and a proven track record in customer service management. Experience with CRM systems and customer support platforms is essential. This position offers a unique opportunity to shape the customer journey and make a significant impact on the company's success. The successful candidate will benefit from a dynamic work environment, opportunities for professional growth, and a competitive benefits package. The role is based at our client's state-of-the-art facility in Cambridge.
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