2,957 Customer Experience Specialist jobs in the United Kingdom
Customer Experience Specialist
Posted today
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Customer Experience Specialist
Posted 2 days ago
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Key Responsibilities:
- Handle inbound customer calls, emails, and live chat inquiries with professionalism and efficiency.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
- Provide detailed information about products and services, guiding customers towards the best solutions for their needs.
- Document all customer interactions accurately in the CRM system, maintaining a comprehensive record of inquiries and resolutions.
- Identify opportunities to improve the customer experience by providing feedback to management and participating in team discussions.
- Proactively engage with customers to build rapport and foster loyalty.
- Stay up-to-date with product knowledge and company policies to ensure accurate information delivery.
- Assist with customer onboarding processes and follow-up post-service to ensure satisfaction.
- Collaborate with sales and technical support teams to ensure a seamless customer journey.
- Contribute to building a positive and supportive team environment.
- Participate in training sessions to enhance product knowledge and customer service skills.
- Previous experience in a customer service, helpdesk, or similar client-facing role.
- Excellent communication skills, both written and verbal, with the ability to articulate complex information clearly.
- Strong problem-solving abilities and a knack for de-escalating challenging situations.
- Proficiency in using CRM software and other customer support tools.
- A patient, empathetic, and customer-centric approach.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A team player with a positive attitude and strong work ethic.
- High school diploma or equivalent; further education or certifications in customer service are a plus.
- Familiarity with (Industry-specific knowledge, e.g., retail, tech, finance) is advantageous.
Customer Experience Specialist
Posted 11 days ago
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Customer Experience Specialist
Posted 11 days ago
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Job Description
Key Responsibilities:
- Monitor and analyze customer feedback from various channels (surveys, reviews, social media, direct contact) to identify trends and areas for improvement.
- Develop and implement strategies to enhance the overall customer experience.
- Collaborate with internal teams (e.g., sales, marketing, product development) to ensure a cohesive customer approach.
- Create and maintain customer journey maps, service protocols, and customer support documentation.
- Act as a point of contact for customer inquiries and resolve complex issues escalated from the support team.
- Proactively seek opportunities to improve customer engagement and retention.
- Assist in the training of staff on customer service best practices and company service standards.
- Contribute to the development of customer service tools and technologies.
- Report on key customer experience metrics and insights to management.
- Champion a customer-centric culture throughout the organization.
The ideal candidate will have:
- Proven experience in a customer service, customer experience, or client relations role.
- Strong analytical skills with the ability to interpret customer data and feedback.
- Excellent written and verbal communication skills.
- Proficiency in CRM systems and customer feedback platforms.
- A proactive, problem-solving attitude and a genuine desire to help customers.
- The ability to work collaboratively within a team and across departments.
- Strong organizational skills and attention to detail.
- Familiarity with user experience (UX) principles is a plus.
This is an exciting opportunity to significantly impact customer satisfaction and loyalty within a progressive company.
Customer Experience Specialist
Posted 19 days ago
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As a Customer Experience Specialist, you will be at the forefront of our client's customer interactions, handling inquiries, resolving issues, and providing exceptional support across various communication channels. You will play a crucial role in shaping the customer journey, ensuring every interaction is positive, efficient, and memorable. Your insights will be invaluable in identifying areas for service improvement and contributing to the overall customer strategy.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via email, phone, and live chat.
- Investigate and resolve complex customer issues, ensuring timely and satisfactory resolutions.
- Provide product information and technical support to customers.
- Proactively identify opportunities to enhance the customer experience and suggest improvements to processes and policies.
- Document customer interactions, feedback, and resolutions accurately in the CRM system.
- Collaborate with internal teams to escalate and resolve customer issues effectively.
- Contribute to building a strong customer-centric culture within the organisation.
- Gather customer feedback and share insights with relevant departments to drive service improvements.
- Stay up-to-date with product knowledge and company policies to provide accurate information.
- Handle customer complaints with empathy and professionalism, aiming to de-escalate and retain customer loyalty.
- Proven experience in a customer service, support, or similar role.
- Exceptional communication, active listening, and interpersonal skills.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in using CRM software and helpdesk platforms.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced remote environment.
- A self-starter with excellent organizational skills and the ability to work independently.
- A genuine passion for customer satisfaction and delivering outstanding service.
- Familiarity with online communication tools (e.g., Slack, Zoom).
Customer Experience Specialist
Posted 19 days ago
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Key Responsibilities:
- Respond to customer queries via phone, email, and live chat in a professional and courteous manner.
- Diagnose and resolve customer issues efficiently, escalating complex problems to the appropriate teams when necessary.
- Maintain accurate records of customer interactions and transactions.
- Identify opportunities to improve customer service processes and customer satisfaction metrics.
- Provide product information and basic technical support to customers.
- Handle customer complaints with empathy and professionalism, aiming for first-contact resolution.
- Gather customer feedback and share insights with the relevant departments to drive service improvements.
- Build and maintain strong relationships with customers through positive and helpful interactions.
- Adhere to company policies and procedures at all times.
- Contribute to team goals and objectives.
Required Skills and Experience:
- Previous experience in a customer service or helpdesk role is essential.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A customer-centric approach with a passion for delivering outstanding service.
- Proficiency in English is mandatory; additional languages are a plus.
- Familiarity with online communication tools and platforms.
- Ability to work effectively both independently and as part of a team.
- Must be eligible to work in the UK and willing to adhere to the hybrid work model.
This role offers a fantastic opportunity to grow within a supportive environment. The hybrid nature of the work means you will enjoy the flexibility of remote working combined with the benefits of team collaboration and social interaction in our London, England, UK office. We are committed to providing a positive employee experience and supporting your professional development. Join us and make a real difference to our customers' experiences.
Remote Customer Experience Specialist
Posted 5 days ago
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Key Responsibilities:
- Respond to customer inquiries and resolve issues via email, live chat, and phone in a timely and efficient manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer complaints, escalating complex issues to appropriate departments when necessary.
- Document all customer interactions and resolutions in the CRM system.
- Identify opportunities to improve the customer experience and provide feedback to the management team.
- Educate customers on product features and benefits, guiding them towards successful use.
- Maintain a high level of product knowledge and stay updated on company updates and promotions.
- Contribute to building strong customer loyalty and fostering positive brand perception.
- Collaborate with team members to share best practices and ensure consistent service quality.
- Adhere to company service level agreements (SLAs) and quality standards.
- Proven experience in a customer service or customer support role.
- Excellent written and verbal communication skills.
- Strong active listening and empathy skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced, remote environment.
- Patience, resilience, and a positive attitude when dealing with challenging situations.
- Strong problem-solving skills and the ability to think on your feet.
- Reliable internet connection and a dedicated, quiet workspace.
- Previous experience in e-commerce or retail support is a plus.
- Team player with the ability to work independently.
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Remote Customer Experience Specialist
Posted 7 days ago
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Key responsibilities include managing reservations, responding promptly to guest requests via phone, email, and chat, and proactively addressing potential issues to ensure guest satisfaction. You will also be responsible for gathering guest feedback, identifying areas for improvement in service delivery, and collaborating with hotel management to implement enhancements. Maintaining a thorough knowledge of our client's properties, services, and local attractions will be essential to provide accurate and helpful information.
The ideal candidate will possess exceptional communication and interpersonal skills, a genuine passion for hospitality, and a strong ability to empathize with guests. You must be adept at problem-solving, able to remain calm and professional under pressure, and possess a keen eye for detail. A commitment to delivering outstanding service and a proactive approach to guest engagement are highly valued. This role is perfectly suited for individuals who thrive in a remote work environment and are motivated by creating positive guest interactions.
Qualifications include previous experience in customer service, hospitality, or a related client-facing role. Proficiency in using reservation systems and standard office software is required. Excellent written and verbal English communication skills are a must. This is an exceptional opportunity to join a respected organization within the Cambridge, Cambridgeshire, UK tourism sector, working remotely. If you are dedicated to guest satisfaction and seek a fulfilling career in a remote setting, we invite you to apply.
Lead Customer Experience Specialist
Posted 8 days ago
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Responsibilities:
- Manage and resolve escalated customer issues with professionalism and efficiency.
- Develop and implement best practices for customer service interactions across all communication channels.
- Train and mentor junior customer service representatives, fostering a high-performance culture.
- Analyse customer feedback and support data to identify trends and areas for improvement.
- Collaborate with product and technical teams to address customer pain points and enhance user experience.
- Create and maintain comprehensive knowledge base articles and support documentation.
- Monitor key performance indicators (KPIs) for customer service, such as response times, resolution rates, and customer satisfaction scores.
- Proactively identify opportunities to enhance customer loyalty and engagement.
- Ensure adherence to company policies and service level agreements.
The ideal candidate will possess a strong background in customer service and support, with demonstrated leadership experience. Exceptional communication, interpersonal, and problem-solving skills are paramount. A genuine passion for helping customers and a proactive approach to service delivery are essential. This role is based in Portsmouth, Hampshire, UK but is fully remote, allowing you to work from anywhere within the UK. If you are driven by customer success and eager to make a significant impact in a remote-first environment, we invite you to apply.
Senior Customer Experience Specialist
Posted 9 days ago
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Your responsibilities will include managing complex customer inquiries and escalations, developing and refining customer service protocols, and training junior support staff. You will be instrumental in designing and executing customer satisfaction surveys, analyzing the results, and presenting actionable insights to senior management. This role requires a proactive approach to problem-solving, a deep understanding of customer psychology, and the ability to build strong relationships with clients. You will also be involved in creating and updating knowledge base articles, user guides, and other support documentation. The ideal candidate possesses exceptional communication skills, a keen eye for detail, and a proven track record in customer service management. Experience with CRM systems and customer support platforms is essential. This position offers a unique opportunity to shape the customer journey and make a significant impact on the company's success. The successful candidate will benefit from a dynamic work environment, opportunities for professional growth, and a competitive benefits package. The role is based at our client's state-of-the-art facility in Cambridge.