45,163 Customer Experience Specialist jobs in the United Kingdom

• Handle customer enquiries via phone & email, assisting on products & services
• Make outbound calls to clients & prospects to promote services & nurture relationships
• Ensure engineers are assigned to the correct jobs & dispatched on time
• Process payments & manage collections within agreed timescales
• Liaise with the warehouse team to ensure parts & kits are available for jobs
• Reconnect with lapsed client & identify opportunities to upsell additional services
• Support the Business Development Manager by following up on leads & booking appointments for service sign-ups

• Strong customer service skills & confident personality
• Eager to learn & develop within the role - less experience considered if you have the right attitude & drive
• Previous experience of working in a similar role is advantageous
• Full driving license is required

• Monday to Friday, 8/8.30am - 5/5.30pm on a rotating schedule
• Salary of 26,000 - 28,000pa + commission
• 6-month probation with comprehensive training provided
• 20 days holiday + BH + Christmas shutdown!
• Company social events & activities throughout the year

• Generous staff discount
• 25 days annual leave, +1 day for every 2 years of service
• Time off for your birthday
• Company events
• Company pension

• Overseeing day to day operations 
• Solving complex inquires in line with the brand
• Training team members 
• Always maintaining a professional manner
• Upholding brand standard 
• Streamlining processes 
• Elevating consumer journey

• Proactive problem solving 
• Proven track record of excellent customer service 
• Effortless relationship building 
• Commercial thinking 

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

As the Head of Client Relations, you will be at the forefront of our efforts to deliver exceptional pension scheme administration services as part of our Practice Leadership Team. This outstanding opportunity allows you to lead and encourage a dedicated team of Client Executives to ensure optimal service delivery to our clients, as well as drive innovation in our product offerings, and lead campaigns supporting the strategic objectives of our clients.

• Demonstration of your leadership experience in guiding and empowering the Client Relations Team to achieve service excellence across our diversified portfolio.
• Working collaboratively and in partnership with your peers and both internal and external stakeholders.
• Ownership of creative product development, tailoring solutions to client needs.
• Leading innovative and market leading campaigns.
• Commercial focus ensuring contractual profitability and identification of revenue generating opportunities.
• Active promotion of our services and initiatives via appropriate social media platforms and client forums etc.

To be successful in this role, you should have:

• Confirmed Team Management: A proven track record in leading and developing high-performing teams.
• Pension Scheme Expertise: Demonstrable experience in pension scheme administration, ideally within a TPA environment.
• Technical Foresight: Shows a deep understanding of DB and DC scheme administration and associated infrastructure.
• Strategic Vision: Ability to identify, understand and support strategic client objectives.
• Business Acumen: A strategic and commercial approach contributing to organic and external business growth.
• Innovative Problem Solver: Bring fresh ideas and perspectives to improve our services.

Why You'll Love Working With Us:

• Leadership Impact : Step into this newly created role on our Practice Leadership Team, where you will contribute to the continued success as a team and organisation.
• Dynamic Environment : Work with a broad range of administration solutions with efficiency and quality at the forefront of service provision.
• Collaborative and Inclusive Culture : the opportunity to build positive relationships across teams and work alongside industry leaders in an encouraging and dynamic environment.
• Professional Growth : Hold a critical position in the design and delivery of numerous transformation initiatives, influencing change and driving improvement across the department.
• Impactful Contribution:  Play a crucial role in moulding the future of pension scheme administration and meeting client needs.
• Career Advancement : Grow your career with an expanding company dedicated to your professional development.

If you are ready to make a meaningful impact and lead with passion, apply now to become our Head of Client Relations. Transform your career and make a difference with Arthur J. Gallagher!

#LI-TM2

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable tran.

Senior Customer Satisfaction and Service Manager (Midlands)

Reporting to the UK Managing Director and based in the Midlands, this role is to manage the existing Customer and Service Team across the UK and Ireland. Working in a technical and higher value equipment manufacturing organisation, the Customer Satisfaction and Service Manager forms a critical and strategic element to their Customer Service offering.

The role will require a high level of commercial and technical involvement in continuing to manage and develop a successful aftermarket service.  You will need to have similar experience from a capital/complex equipment manufacturing organisation.

Focused on supplying a first-class service as well as growing revenue streams, this is critical position and requires the ability to manage and develop a broad range of customer facing services, grow new business opportunities, provide excellent leadership and communication skills, as well as apply strong technical knowledge.

The outline responsibilities of the role are as follows:
•    The management and further development of a successful UK Service and Spare parts environment as well as leading a team of office and field-based personnel in the UK and Ireland.
•    Supporting the sales activity and growth in revenue.
•    Promoting ‘service as a business’ culture - measuring and reporting on customer satisfaction.
•    Work with other departments across the company to develop new products & services which enhance and support their customer satisfaction goals.
•    Develop a stronger culture within the service organisation that is focused on delivering customer satisfaction.
•    Develop and implement clear and effective processes to ensure that best in class customer support is delivered.

The role will also be directly responsible for the management of Field Service including Installation, Servicing and Breakdown teams and relating co-ordination / Spare parts / Customer Satisfaction / Technical Support.

Ideally degree qualified and with at least 5 years’ experience at a similar level in a leading customer service function within technical products and/or services ideally related to capital equipment, you should have excellent leadership and management skills to drive change whilst ensuring that targets and deadlines are met. Strong communication and interpersonal skills, with the ability to build relationships with stakeholders and influence decision-making are core to this position.

This position offers a senior level salary, package, benefits and strong performance related bonus structure. It is noted that this role is a significant and critical position and has an opportunity to further improve our clients market success.  Relocation support would be provided for the right candidate.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

Senior Customer Satisfaction and Service Manager (Midlands)

Reporting to the UK Managing Director and based in the Midlands, this role is to manage the existing Customer and Service Team across the UK and Ireland. Working in a technical and higher value equipment manufacturing organisation, the Customer Satisfaction and Service Manager forms a critical and strategic element to their Customer Service offering.

The role will require a high level of commercial and technical involvement in continuing to manage and develop a successful aftermarket service.  You will need to have similar experience from a capital/complex equipment manufacturing organisation.

Focused on supplying a first-class service as well as growing revenue streams, this is critical position and requires the ability to manage and develop a broad range of customer facing services, grow new business opportunities, provide excellent leadership and communication skills, as well as apply strong technical knowledge.

The outline responsibilities of the role are as follows:
•    The management and further development of a successful UK Service and Spare parts environment as well as leading a team of office and field-based personnel in the UK and Ireland.
•    Supporting the sales activity and growth in revenue.
•    Promoting ‘service as a business’ culture - measuring and reporting on customer satisfaction.
•    Work with other departments across the company to develop new products & services which enhance and support their customer satisfaction goals.
•    Develop a stronger culture within the service organisation that is focused on delivering customer satisfaction.
•    Develop and implement clear and effective processes to ensure that best in class customer support is delivered.

The role will also be directly responsible for the management of Field Service including Installation, Servicing and Breakdown teams and relating co-ordination / Spare parts / Customer Satisfaction / Technical Support.

Ideally degree qualified and with at least 5 years’ experience at a similar level in a leading customer service function within technical products and/or services ideally related to capital equipment, you should have excellent leadership and management skills to drive change whilst ensuring that targets and deadlines are met. Strong communication and interpersonal skills, with the ability to build relationships with stakeholders and influence decision-making are core to this position.

This position offers a senior level salary, package, benefits and strong performance related bonus structure. It is noted that this role is a significant and critical position and has an opportunity to further improve our clients market success.  Relocation support would be provided for the right candidate.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

The Customer Experience & Marketing team have an exciting opportunity for two Sales and Customer Experience Learning Specialists to join the team. Working remotely with frequent visits to London, and national travel to deliver training face to face.
We are looking for candidates who thrive on building strong consultative working relationships and rapport with others. Great opportunity for a passionate and self-motivated sales individual who is keen to work in house and focus on driving the Barchester brand standards.
, Your role is the affective delivery of learning solutions across Barchester Healthcare that drive high levels of occupancy through the conversion of those looking for a care home, and those on a current short stay to convert to permanent residency.

Required skills and experience:

Demonstrable growth in commercial success as a result of learning interventions
Previous experience of working as a Learning and Development specialist, with a specialism of sales and conversion
A sound understanding of best-in-class sales and customer experience practice & standards in a fast-paced environment across multiple customer facing channels.
Possess a full UK driving licence and have ability to undertake regular travel across the UK with possible overnight stays
Have an understanding of customer experience design and change implementation

Role and responsibilities:

Understand the current working practices & results for enquiries/sales, immersing yourself into our enquiry to admission journey
Become fully versed with elements of Customer Experience & Resident Experience including Life Enrichment and the Customer Journey, identifying missed opportunities
Identify key conversion points in our enquirer's journey and build training to maximise conversion rates, utilising customer insight to direct actions.
Complete training needs analysis to identify gaps & propose programmes driving commercial performance
Work to provide a suite of training materials aligned to Learning and Development and Barchester brand tone of voice
Support the design of structured/formal learning to deliver Occupancy Improvement and Customer Experience improvement both technical and skill based.
Support a digital first approach but offer a blended approach to training delivery working with the operators to understand best delivery method and fit
Be available to travel nationally where learning is required where face to face is the best fit
Ensure you create learning environments with the right tools & systems in place for effective learning
Prepare for all training to ensure the quality of the delivery is of a high standard
Implement training modules into the Barchester Learning and Development platform and future HRIS including testing/pilots
Ensure we have resources and material hosted in Customer Experience and Learning and Development that support current and future leaders in relation to sales and occupancy success
Provide ongoing coaching support to leaders on a one-to-one basis where required

Rewards package:

48,000 per annum
Generous car allowance of 6.5k
Annual bonus
25 days holiday plus bank holidays
Life cover
Access to a wide range of retail and leisure discounts at big brands and supermarket
Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
Confidential and free access to counselling and legal services

The Customer Experience & Marketing team have an exciting opportunity for two Sales and Customer Experience Learning Specialists to join the team. Working remotely with frequent visits to London, and national travel to deliver training face to face.
We are looking for candidates who thrive on building strong consultative working relationships and rapport with others. Great opportunity for a passionate and self-motivated sales individual who is keen to work in house and focus on driving the Barchester brand standards.
, Your role is the affective delivery of learning solutions across Barchester Healthcare that drive high levels of occupancy through the conversion of those looking for a care home, and those on a current short stay to convert to permanent residency.

Required skills and experience:

Demonstrable growth in commercial success as a result of learning interventions
Previous experience of working as a Learning and Development specialist, with a specialism of sales and conversion
A sound understanding of best-in-class sales and customer experience practice & standards in a fast-paced environment across multiple customer facing channels.
Possess a full UK driving licence and have ability to undertake regular travel across the UK with possible overnight stays
Have an understanding of customer experience design and change implementation

Role and responsibilities:

Understand the current working practices & results for enquiries/sales, immersing yourself into our enquiry to admission journey
Become fully versed with elements of Customer Experience & Resident Experience including Life Enrichment and the Customer Journey, identifying missed opportunities
Identify key conversion points in our enquirer's journey and build training to maximise conversion rates, utilising customer insight to direct actions.
Complete training needs analysis to identify gaps & propose programmes driving commercial performance
Work to provide a suite of training materials aligned to Learning and Development and Barchester brand tone of voice
Support the design of structured/formal learning to deliver Occupancy Improvement and Customer Experience improvement both technical and skill based.
Support a digital first approach but offer a blended approach to training delivery working with the operators to understand best delivery method and fit
Be available to travel nationally where learning is required where face to face is the best fit
Ensure you create learning environments with the right tools & systems in place for effective learning
Prepare for all training to ensure the quality of the delivery is of a high standard
Implement training modules into the Barchester Learning and Development platform and future HRIS including testing/pilots
Ensure we have resources and material hosted in Customer Experience and Learning and Development that support current and future leaders in relation to sales and occupancy success
Provide ongoing coaching support to leaders on a one-to-one basis where required

Rewards package:

48,000 per annum
Generous car allowance of 6.5k
Annual bonus
25 days holiday plus bank holidays
Life cover
Access to a wide range of retail and leisure discounts at big brands and supermarket
Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
Confidential and free access to counselling and legal services