5,177 Customer Success Manager jobs in the United Kingdom

                                   Customer Success Manager – Membership Association

Hybrid – London (2 Days – Office)

£36,000 - £40,000 Base Salary

Leading membership association seeks a highly ambitious and talented Customer Success Manager  to join their fast-growing team.

We are seeking a Member Engagement/Client Success Manager to join our client’s creative, motivated  and passionate team in this fast-growing business.

Reporting to the Head of Member Engagement, The Member Engagement / Client Success Manager will work alongside their Membership Manager’s, to build valuable relationships with key industry  stakeholders.

The role seeks to gain valuable knowledge from the members that will help the wider team build member participation and retention, and thus support the prosperity of a highly engaged and thriving industry.

The successful candidate will have a proactive approach, paying close attention to detail and ensuring  that the members are engaged throughout the year, culminating in successful renewals. The ideal  candidate will also have previous experience in a client-facing role.

Key responsibilities

• Build relationships with members and learn about their priorities, using this knowledge to  develop a strategic plan for engagement.
• The first point of contact for members enquiries and coordinating internally to follow-up.
• Understanding members business objectives, working with multiple internal stakeholders to ensure we offer the most suitable solutions to each member.

Profile Required:

• Ideally 3+ years’ experience in an association membership, event, or conference  sponsorship sales.
• Self-motivated, target-oriented, ready to leap straight in and will be an effective team player.
• Proven experience of relationship building alongside delivering engagement plans to drive  demonstrable retention and growth.
• Fantastic communicator with the ability to seamlessly connect people, face to face and on  the phone and in written communication.
• The ability to work confidently, highly organised and solution focused.
• High standard of interpersonal skills, professional confidence and tenacity
• Self-motivated and target-oriented approach with the desire to achieve KPI's and financial rewards.
• Experienced at building and maintaining relationships with clients.

Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital,  outdoor, TV, radio and business intelligence.

Our clients range from small start-up companies to FTSE 100 and 250 businesses. 

We work with people at every stage of their career from undergraduates looking for their first  entry point into sales to senior managers and directors looking for their next challenge.

                                   Customer Success Manager – Membership Association

Hybrid – London (2 Days – Office)

£36,000 - £40,000 Base Salary

Leading membership association seeks a highly ambitious and talented Customer Success Manager  to join their fast-growing team.

We are seeking a Member Engagement/Client Success Manager to join our client’s creative, motivated  and passionate team in this fast-growing business.

Reporting to the Head of Member Engagement, The Member Engagement / Client Success Manager will work alongside their Membership Manager’s, to build valuable relationships with key industry  stakeholders.

The role seeks to gain valuable knowledge from the members that will help the wider team build member participation and retention, and thus support the prosperity of a highly engaged and thriving industry.

The successful candidate will have a proactive approach, paying close attention to detail and ensuring  that the members are engaged throughout the year, culminating in successful renewals. The ideal  candidate will also have previous experience in a client-facing role.

Key responsibilities

• Build relationships with members and learn about their priorities, using this knowledge to  develop a strategic plan for engagement.
• The first point of contact for members enquiries and coordinating internally to follow-up.
• Understanding members business objectives, working with multiple internal stakeholders to ensure we offer the most suitable solutions to each member.

Profile Required:

• Ideally 3+ years’ experience in an association membership, event, or conference  sponsorship sales.
• Self-motivated, target-oriented, ready to leap straight in and will be an effective team player.
• Proven experience of relationship building alongside delivering engagement plans to drive  demonstrable retention and growth.
• Fantastic communicator with the ability to seamlessly connect people, face to face and on  the phone and in written communication.
• The ability to work confidently, highly organised and solution focused.
• High standard of interpersonal skills, professional confidence and tenacity
• Self-motivated and target-oriented approach with the desire to achieve KPI's and financial rewards.
• Experienced at building and maintaining relationships with clients.

Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital,  outdoor, TV, radio and business intelligence.

Our clients range from small start-up companies to FTSE 100 and 250 businesses. 

We work with people at every stage of their career from undergraduates looking for their first  entry point into sales to senior managers and directors looking for their next challenge.

Customer Success Manager – Enterprise SaaS

London | Hybrid (3 days in office)

£75,000 + Competitive OTE

We’re partnering with a global leader in data collaboration technology – helping the world’s most innovative brands connect, control, and activate their data safely and at scale.

They’re growing their UK Customer Success function and are looking for a Customer Success Manager to own relationships with some of their most strategic enterprise clients — driving adoption, growth, and measurable value across complex accounts.

This is a high-impact, cross-functional role sitting at the intersection of business and technology. You’ll collaborate with Sales, Product, and Engineering teams to deliver outstanding client outcomes, renewals, and expansion opportunities.

What you’ll be doing

• Building trusted relationships with enterprise customers, acting as a strategic advisor and technical partner.
• Driving renewals, upsell, and account growth through a consultative, outcome-driven approach.
• Leading complex, multi-stakeholder engagements that align client objectives with platform capabilities.
• Guiding senior stakeholders through adoption and best-practice data strategy.
• Championing your customers internally across Product, Support, and Engineering.
• Spotting opportunities to optimise performance and deliver measurable ROI.

What we’re looking for

• 5+ years’ experience in Customer Success or Account Management within enterprise SaaS, AdTech, or Data environments.
• Proven success managing strategic accounts, renewals, and commercial growth.
• Strong relationship-building and stakeholder management skills, especially at exec level.
• Commercially minded with a solid understanding of how to link product impact to business value.
• Confident operating in complex, cross-functional environments.

If you’re passionate about helping enterprise customers unlock the full potential of data, thrive in a collaborative environment, and want to join a high-growth global brand with cutting-edge tech, this one’s worth a look.

Customer Success Manager – Enterprise SaaS

London | Hybrid (3 days in office)

£75,000 + Competitive OTE

We’re partnering with a global leader in data collaboration technology – helping the world’s most innovative brands connect, control, and activate their data safely and at scale.

They’re growing their UK Customer Success function and are looking for a Customer Success Manager to own relationships with some of their most strategic enterprise clients — driving adoption, growth, and measurable value across complex accounts.

This is a high-impact, cross-functional role sitting at the intersection of business and technology. You’ll collaborate with Sales, Product, and Engineering teams to deliver outstanding client outcomes, renewals, and expansion opportunities.

What you’ll be doing

• Building trusted relationships with enterprise customers, acting as a strategic advisor and technical partner.
• Driving renewals, upsell, and account growth through a consultative, outcome-driven approach.
• Leading complex, multi-stakeholder engagements that align client objectives with platform capabilities.
• Guiding senior stakeholders through adoption and best-practice data strategy.
• Championing your customers internally across Product, Support, and Engineering.
• Spotting opportunities to optimise performance and deliver measurable ROI.

What we’re looking for

• 5+ years’ experience in Customer Success or Account Management within enterprise SaaS, AdTech, or Data environments.
• Proven success managing strategic accounts, renewals, and commercial growth.
• Strong relationship-building and stakeholder management skills, especially at exec level.
• Commercially minded with a solid understanding of how to link product impact to business value.
• Confident operating in complex, cross-functional environments.

If you’re passionate about helping enterprise customers unlock the full potential of data, thrive in a collaborative environment, and want to join a high-growth global brand with cutting-edge tech, this one’s worth a look.

Customer Success Manager – Shoreditch 2 days onsite - £50,000- £60,000 as a base + bonus – reporting to the CEO

We are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for clients across financial services, retail, and technology sectors. They are looking to hire their first Customer Success Manager into their business to then build out a team in the future.

Key Responsibilities

• Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction
• Map out existing accounts to identify growth opportunities and bridge solution gaps through proactive engagement
• Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics
• Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals
• Develop and maintain customer success dashboards and performance reporting for leadership visibility
• Contribute to revenue growth through incremental expansion within existing accounts (not direct sales)
• Partner with the CEO and SVP of Growth to shape the company’s customer success strategy as it scales
• Provide feedback from clients to internal teams to improve delivery, innovation, and service offerings
• Represent the business with professionalism and credibility across client meetings and strategic reviews

About You

• 5+ years’ experience in Customer Success, Account Management, or Client Services within a technology or consultancy environment
• Proven experience managing enterprise-level clients, ideally within financial services, fintech, or SaaS environments
• Strong technical acumen to act as a bridge between clients and technical teams
• Excellent communication, organisation, and stakeholder management skills
• Commercially minded, data-driven, and comfortable analysing success metrics
• Ambitious and proactive someone who enjoys building relationships and growing functions from the ground up
• Background with leading consultancies or digital solution providers (e.g. Capgemini, Deloitte, Accenture) is advantageous

Customer Success Manager – Shoreditch 2 days onsite - £50,000- £60,000 as a base + bonus – reporting to the CEO

We are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for clients across financial services, retail, and technology sectors. They are looking to hire their first Customer Success Manager into their business to then build out a team in the future.

Key Responsibilities

• Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction
• Map out existing accounts to identify growth opportunities and bridge solution gaps through proactive engagement
• Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics
• Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals
• Develop and maintain customer success dashboards and performance reporting for leadership visibility
• Contribute to revenue growth through incremental expansion within existing accounts (not direct sales)
• Partner with the CEO and SVP of Growth to shape the company’s customer success strategy as it scales
• Provide feedback from clients to internal teams to improve delivery, innovation, and service offerings
• Represent the business with professionalism and credibility across client meetings and strategic reviews

About You

• 5+ years’ experience in Customer Success, Account Management, or Client Services within a technology or consultancy environment
• Proven experience managing enterprise-level clients, ideally within financial services, fintech, or SaaS environments
• Strong technical acumen to act as a bridge between clients and technical teams
• Excellent communication, organisation, and stakeholder management skills
• Commercially minded, data-driven, and comfortable analysing success metrics
• Ambitious and proactive someone who enjoys building relationships and growing functions from the ground up
• Background with leading consultancies or digital solution providers (e.g. Capgemini, Deloitte, Accenture) is advantageous

We’re looking for a passionate and experienced Customer Success Manager . If you thrive in SaaS, love working with enterprise customers, and are excited by emerging tech — this could be your next move.

You will:

• Own a portfolio of customers across EMEA, driving adoption, retention & growth
• Onboard, train, and partner with customers to ensure long-term success
• Identify upsell opportunities and lead the full sales cycle for non-enterprise accounts
• Collaborate with Account Executives to grow enterprise accounts
• Be the voice of the customer, feeding insights back into product and strategy

What we’re looking for:

• 3–5 years’ experience in Customer Success or Account Management in Payments or Crypto
• Strong experience managing Enterprise FSI customers
• Strong track record of retention, upsells, and quota achievement
• Experience across EMEA
• Excellent communicator with strong relationship-building skills
• Analytical mindset - able to spot trends and opportunities from customer data
• Curious, adaptable, and resilient - you thrive in fast-moving, emerging markets

Nice to have

• Knowledge of AML, digital assets, or blockchain/Web3
• Enjoy public speaking and representing at industry events

What’s on offer

• Competitive salary + share options
• 25 days holiday + birthday off + enhanced parental leave
• Private healthcare & mental health support

Recognition One and its client are proud to be equal opportunity employers. We will consider qualified applicants without regard to race, colour, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

We’re looking for a passionate and experienced Customer Success Manager . If you thrive in SaaS, love working with enterprise customers, and are excited by emerging tech — this could be your next move.

You will:

• Own a portfolio of customers across EMEA, driving adoption, retention & growth
• Onboard, train, and partner with customers to ensure long-term success
• Identify upsell opportunities and lead the full sales cycle for non-enterprise accounts
• Collaborate with Account Executives to grow enterprise accounts
• Be the voice of the customer, feeding insights back into product and strategy

What we’re looking for:

• 3–5 years’ experience in Customer Success or Account Management in Payments or Crypto
• Strong experience managing Enterprise FSI customers
• Strong track record of retention, upsells, and quota achievement
• Experience across EMEA
• Excellent communicator with strong relationship-building skills
• Analytical mindset - able to spot trends and opportunities from customer data
• Curious, adaptable, and resilient - you thrive in fast-moving, emerging markets

Nice to have

• Knowledge of AML, digital assets, or blockchain/Web3
• Enjoy public speaking and representing at industry events

What’s on offer

• Competitive salary + share options
• 25 days holiday + birthday off + enhanced parental leave
• Private healthcare & mental health support

Recognition One and its client are proud to be equal opportunity employers. We will consider qualified applicants without regard to race, colour, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

About Publift

Publift is a leading global ad tech company that empowers digital publishers with cutting-edge technology, tools, and services to maximise programmatic revenue across their advertising inventory. We partner with publishers worldwide to optimise their ad operations and drive sustainable revenue growth through innovative solutions and expert support.

Role Overview

We are seeking an experienced Customer Success Manager to join our growing team. This person will be responsible for building and maintaining strong relationships with our publishers, ensuring they maximize value from our advertising solutions. This role will focus on understanding publisher goals, driving adoption of our platforms and products, and providing strategic guidance to improve monetization, performance, and long-term partnership success. The Customer Success Manager will act as a trusted advisor, coordinating with internal teams to deliver solutions, resolve issues, and proactively identify growth opportunities.

What You Will Do

We are looking for experienced Customer Success Managers to join us in this growth phase and help us create the ideal customer experience for our clients.

• Manage and expand a portfolio of accounts generating $10m a year
• Relay customer feedback to the product team, ensuring we're developing the best technology to suit our customers' needs
• Craft persuasive sales propositions using internal and external data
• Find new optimisations and opportunities to grow your clients revenue
• Keep our clients abreast of emerging trends in programmatic advertising
• Contribute to vendor and partner evaluations, assisting the wider team members with analysis for trials and integrations

Who You Are:

• Experience working in Customer Success/Account Management at a fast-growing tech company
• You have a working knowledge of ad-serving and programmatic advertising concepts. For example, you understand how ad servers work, how programmatic auctions are constructed and run, etc.
• A perfect blend of commercial acumen and customer relationship management.
• Known for being target-driven and consistently achieving goals.
• Comfortable communicating with diverse roles and levels within an organization.
• You are skilled with numbers and analytics. You are comfortable slicing large datasets in Sheets/Excel, spotting patterns, distinguishing correlation from causation, and communicating insights clearly, both written and verbal
• Things move quickly here at Publift so you’re comfortable in an environment that changes.
• You can point to examples where you’ve found creative solutions to solve customer problems or grow their accounts.