559 Customer Success Manager jobs in the United Kingdom

Customer Success Specialist
Location: London (Hybrid)
Contract: 6 months

We're looking for a proactive Customer Success Specialist to join a Global leading company focused on financial training & learning solutions. to join on a 6-month contract. You'll play a key role in supporting both new and existing clients, ensuring smooth onboarding and day-to-day business processes.
We are looking for candidates who have strong customer success experience working in financial services companies.

What you'll be doing:

• Lead end-to-end client onboarding processes
• Review and coordinate contracts, SLAs, and performance agreements
• Act as a key liaison between clients and internal teams
• Track commercial metrics and manage timelines
• Resolve issues quickly to maintain strong client relationships

What we're looking for:

• Experience in client onboarding, client services, or implementation
• Familiarity with contracts, SLAs, and KPIs
• Excellent communication and stakeholder management skills
• Strong organisational skills and ability to deliver to deadlines
• Background working in financial services companies.

This is an urgent vacancy with deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it khushboo. pandey @ randstad. Co. uk

Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Brook Street Recruitment is working with our North Belfast client to recruit a new full time and permanent Online Customer Success manager

The candidate hired for this job will play a key role in building and maintaining strong relationships with our high-value corporate and business clients.

You'll be part of the company Welcome Strategy, on boarding new customers, nurturing existing ones, and re-engaging lapsed clients to boost satisfaction, loyalty, and lifetime value.

Key Responsibilities

• Deliver exceptional customer service to support retention, satisfaction, and revenue growth.
• Proactively engage with clients to understand needs, drive usage, and identify growth opportunities.
• On board new customers and ensure a smooth roll out of our products and services.
• Reconnect with declining or inactive clients to win back business.
• Collaborate with internal teams, sharing customer insights to support ongoing improvements.
• Handle inquiries via phone, email, and web chat with speed and professionalism.
• Maintain accurate CRM records and contribute to process improvements.
• Provide strategic support to help clients achieve their goals using our solutions.

About You

• Strong relationship-building skills with business and corporate clients.
• Team player who thrives in a fast-paced, high-volume environment.
• Excellent communicator with a customer-first mindset and empathetic approach.
• At least 2 year's experience in customer success, retention, or CRM (ideally in e-commerce).
• Highly organised with the ability to manage multiple priorities.
  
  

What We Offer

• Competitive salary + performance bonuses ( salary can be disclosed on application )
• Flexible working hours
• Collaborative and inclusive work environment

Please send CV to Colleen Farquharson via the apply link

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Customer Success Manager

A brilliant opportunity for an experienced Customer Success Manager to join a market-leading disruptive SaaS company in London, UK. This offers a unique opportunity to join one of the fastest growing tech companies in the UK on their journey, ensuring their customers realise success from their products. We are particularly keen to hear from those with experience in Customer Success Management for a SaaS organisation.

Location: Central London– Hybrid – 3 days on site

Salary: Negotiable

Requirements for Customer Success Manager

• Commercial experience working as a Customer Success Manager, ideally within a SaaS organisation
li>This company values top academics so is looking for a 2.1 or 1st-class degree from a top university and at least AAB at A Level (please ensure academics are on your CV when applying)
• You are able to easily grasp technology and are intrigued by the impact AI is having
• Excellent customer-facing skills
• A motivated self-starter with a problem-solving attitude
• Ability to work with autonomy and as part of a team
• Great communication skills with fluent spoken and written English

Responsibilities for Customer Success Manager

• You will be a central font of knowledge ensuring an excellent customer experience to the users.
• You will be liaising with clients, sales team and technical teams
• Execute seamless handovers between pre-sales and post-sales
• Help clients get the most out of the software product, overseeing customer engagement and fostering client relationships
• Solve client problems and resolve issues/queries quickly and help with user adoption
• Act as a voice for the customer, providing insights to internal teams to enhance service delivery
• Maximise customer renewals through user engagement

What this offers

• Working for an industry-leading software company who have a fantastic track record of successfully hiring and training graduates
• Opportunity to move into a leadership role. You will be able to manage multiple teams across international offices
• A good remuneration and benefits package

Applications:

If you would like to apply for this unique Customer Success Manager opportunity, we would love to hear from you. Please send an up-to-date CV via the relevant link.

We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address has been removed by the job-board, full details for contact are available on our website).

Keywords: Customer Success Manager / Client Success Manager / Customer Experience Manager / Customer Engagement Manager / SaaS Customer Success / Customer Account Manager / Customer Relationship Manager / Client Services Manager / Customer Retention Specialist / Customer Operations Manager / SaaS / Software as a Service / Cloud Software / B2B Software / AI / Artificial Intelligence / Machine Learning / Legal Software / CRM / Customer Lifecycle / Client Onboarding / User Adoption / Customer Engagement / Renewals / Upselling / Account Growth / Business Relationship Management / Communication Skills / Problem-Solving / Stakeholder Management / Computer Science / Law / Business Management / Economics / Mathematics

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RedTech Recruitment Ltd focus on finding roles for Engineers and Scientists. Even if the above role isn’t of interest, please visit our website to see out other opportunities.

We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

Customer success Manager -ERP software , SAP B1, Software Sales, Account Management,

This role is work with 45 existing clients as a customer success manager.

This job is home based with travel to client sites when necessary and 1 day every 3 months in the office (or on a team day).

This is a well run company, with a good ERP solution that works. Your job is to buddy up with the other account manager and help them with the "customer success issues" so you will be at the front of the client relationship making sure they are happy.

You need to have worked in a client facing role working with customers and understand:

How business run

Software licensing

Professional services (Implementation and support)

You will be a chatty, cheerful person who can listen, understand and then help improve things.

If you have strong customer success experience with:

Erp software

Accounting software

WMS software

Manufacturing / MRP software

CRM software

Distribution or wholesales software

Please apply and I'll read your CV, thanks Jake.

Customer Success Manager – (SaaS / property tech)
Salary: £45–60k (DOE) + excellent benefits including a bonus, flexible working, private healthcare, generous pension, monthly training and more
Location: Fully Remote (with occasional UK travel)

My client is a fast-growing property tech company that’s changing the way the industry works. Over the past decade, they’ve built a strong reputation for innovation and customer service, and now they’re expanding across the UK. Their success comes down to one thing – their people. They are a close-knit, passionate team who genuinely care about delivering an exceptional experience for customers.

They have created a brand-new role for a Customer Success Manager to join them on the next stage of their journey.

What you’ll be doing:

• Acting as the go-to partner for your portfolio of customers – from onboarding through to long-term success.
li>Building strong, trusted relationships and helping customers get the most out of the platform.
• Spotting opportunities to add value, whether that’s through new features, training, or insights.
< i>Championing the customer’s voice internally – you’ll make sure their feedback shapes the product roadmap.
• S aying on top of industry trends and sharing knowledge that helps customers thrive.

What it’s like working for my client:

They are a fully remote team spread across the UK – but that doesn’t mean you’ll feel isolated. They keep connected through daily huddles, regular all-hands calls, and company meetups. As a growing SME, you’ll see the impact of your work every day and have plenty of room to grow.

They’re big on development too. Whether it’s time for learning each week, or support with professional qualifications, they will back you to be the best you can be.

What we’re looking for

• A deep unde standing of the Property Factoring / Block Management Industry, including the accounting practises – from either a software or operational background.
< i>Experience in customer success or account management and proven experience handling clients at a high level.
• Strong communication skills – you’ll be confident talking with everyone from frontline users to senior stakeholders.
• < i>Comfort working in a fast-moving environment where no two days look the same.

If you want to join a growing business within the property technology industry, where your work really matters (and be part of a friendly, supportive team while you do it), we’d love to hear from you.

Integral Recruitment is acting as an employment agency in regard to this vacancy.

Brook Street Recruitment is working with our North Belfast client to recruit a new full time and permanent Online Customer Success manager

The candidate hired for this job will play a key role in building and maintaining strong relationships with our high-value corporate and business clients.

You'll be part of the company Welcome Strategy, on boarding new customers, nurturing existing ones, and re-engaging lapsed clients to boost satisfaction, loyalty, and lifetime value.

Key Responsibilities

• Deliver exceptional customer service to support retention, satisfaction, and revenue growth.
• Proactively engage with clients to understand needs, drive usage, and identify growth opportunities.
• On board new customers and ensure a smooth roll out of our products and services.
• Reconnect with declining or inactive clients to win back business.
• Collaborate with internal teams, sharing customer insights to support ongoing improvements.
• Handle inquiries via phone, email, and web chat with speed and professionalism.
• Maintain accurate CRM records and contribute to process improvements.
• Provide strategic support to help clients achieve their goals using our solutions.

About You

• Strong relationship-building skills with business and corporate clients.
• Team player who thrives in a fast-paced, high-volume environment.
• Excellent communicator with a customer-first mindset and empathetic approach.
• At least 2 year's experience in customer success, retention, or CRM (ideally in e-commerce).
• Highly organised with the ability to manage multiple priorities.
  
  

What We Offer

• Competitive salary + performance bonuses ( salary can be disclosed on application )
• Flexible working hours
• Collaborative and inclusive work environment

Please send CV to Colleen Farquharson via the apply link

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Sue Ross Recruitment are recruiting on behalf of our client, a global leader in media solutions for the retail, hospitality, and leisure sectors, to recruit a Customer Success Manager for a full-time, permanent position.

This is a fantastic opportunity to join a creative and fast-paced company that has delivered over 79,000 installations across 165 countries. Their services help some of the world’s most recognisable brands engage customers through music, messaging, and digital signage.

As a Customer Success Manager , you’ll take ownership of a portfolio of client accounts, building long-term relationships, ensuring high satisfaction levels, and driving contract renewals and revenue growth. You’ll also play a key role in onboarding new customers, coordinating upgrades, and collaborating cross-functionally to ensure the consistent delivery of outstanding service.

Key Responsibilities for the Customer Success Manager role:

• Act as the main contact for assigned customer accounts, supporting retention and growth
li>Build and maintain strong, trust-based relationships with clients to enhance satisfaction and loyalty
• Lead contract renewals and price increase conversations to maximise customer lifetime value
• Oversee onboarding of new customers, ensuring a smooth and professional experience
• Manage upgrades, system transitions, and product recall projects with internal teams
• Deliver and participate in Quarterly Business Reviews (QBRs)
• Maintain and update customer data in the CRM system
• Monitor customer usage, collect feedback, and drive continuous service improvements
• Collaborate with technical and commercial teams to support customer trials and implementations
• Meet KPIs including revenue retention, price uplift, contract renewal, and churn reduction

Candidate Requirements for the Customer Success Manager role:

• Proven experience in customer success , account management , or a similar client-facing role
• Strong relationship-building and negotiation skills
• Confident communicator with excellent organisational abilities
• Comfortable working cross-functionally and managing multiple priorities
• Analytical mindset with the ability to translate data into actionable insights
• Experience using CRM tools and managing contract lifecycles

What’s on Offer for the Customer Success Manager role:

< i>Opportunity to take a lead role in shaping client success strategy
• Work with a forward-thinking, collaborative team across multiple departments
• Be part of a growing company with a strong customer-centric culture
• Career development and performance-based progression

This is an outstanding organisation to work with and the successful candidate will enjoy being part of a dynamic and forward thinking team culture. If you're a proactive, people-focused professional who thrives on customer satisfaction and commercial results, we’d love to hear from you.

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.

Sue Ross Recruitment are recruiting on behalf of our client, a global leader in media solutions for the retail, hospitality, and leisure sectors, to recruit a Customer Success Manager for a full-time, permanent position.

This is a fantastic opportunity to join a creative and fast-paced company that has delivered over 79,000 installations across 165 countries. Their services help some of the world’s most recognisable brands engage customers through music, messaging, and digital signage.

As a Customer Success Manager , you’ll take ownership of a portfolio of client accounts, building long-term relationships, ensuring high satisfaction levels, and driving contract renewals and revenue growth. You’ll also play a key role in onboarding new customers, coordinating upgrades, and collaborating cross-functionally to ensure the consistent delivery of outstanding service.

Key Responsibilities for the Customer Success Manager role:

• Act as the main contact for assigned customer accounts, supporting retention and growth
li>Build and maintain strong, trust-based relationships with clients to enhance satisfaction and loyalty
• Lead contract renewals and price increase conversations to maximise customer lifetime value
• Oversee onboarding of new customers, ensuring a smooth and professional experience
• Manage upgrades, system transitions, and product recall projects with internal teams
• Deliver and participate in Quarterly Business Reviews (QBRs)
• Maintain and update customer data in the CRM system
• Monitor customer usage, collect feedback, and drive continuous service improvements
• Collaborate with technical and commercial teams to support customer trials and implementations
• Meet KPIs including revenue retention, price uplift, contract renewal, and churn reduction

Candidate Requirements for the Customer Success Manager role:

• Proven experience in customer success , account management , or a similar client-facing role
• Strong relationship-building and negotiation skills
• Confident communicator with excellent organisational abilities
• Comfortable working cross-functionally and managing multiple priorities
• Analytical mindset with the ability to translate data into actionable insights
• Experience using CRM tools and managing contract lifecycles

What’s on Offer for the Customer Success Manager role:

< i>Opportunity to take a lead role in shaping client success strategy
• Work with a forward-thinking, collaborative team across multiple departments
• Be part of a growing company with a strong customer-centric culture
• Career development and performance-based progression

This is an outstanding organisation to work with and the successful candidate will enjoy being part of a dynamic and forward thinking team culture. If you're a proactive, people-focused professional who thrives on customer satisfaction and commercial results, we’d love to hear from you.

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.

Customer Success Specialist
Location: London (Hybrid)
Contract: 6 months

We're looking for a proactive Customer Success Specialist to join a Global leading company focused on financial training & learning solutions. to join on a 6-month contract. You'll play a key role in supporting both new and existing clients, ensuring smooth onboarding and day-to-day business processes.
We are looking for candidates who have strong customer success experience working in financial services companies.

What you'll be doing:

• Lead end-to-end client onboarding processes
• Review and coordinate contracts, SLAs, and performance agreements
• Act as a key liaison between clients and internal teams
• Track commercial metrics and manage timelines
• Resolve issues quickly to maintain strong client relationships

What we're looking for:

• Experience in client onboarding, client services, or implementation
• Familiarity with contracts, SLAs, and KPIs
• Excellent communication and stakeholder management skills
• Strong organisational skills and ability to deliver to deadlines
• Background working in financial services companies.

This is an urgent vacancy with deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it khushboo. pandey @ randstad. Co. uk

Randstad Technologies is acting as an Employment Business in relation to this vacancy.