386 Customer Success Manager jobs in the United Kingdom

A long-established Fleet CCTV provider is currently looking to expand their team with an experienced Customer Success Manager who will be responsible for ensuring customers get their desired outcome when using my clients products.

Customer Success Manager - 40,000 salary + commission + company benefits and vehicle

The successful Customer Success Manager is integral to ensuring a seamless experience forcustomers, from finalising orders to delivering exceptional support. You will work closely withcustomers, engineers, and internal teams to guarantee smooth onboarding, software training, andjobcompletion satisfaction.

Key Responsibilities:

CustomerLiaison:

• Finalisecustomerorders, ensuring accuracy and clarity.
• Serve as the primary point of contact forcustomers during the order and installation process.

Coordination and Execution:

• Liaise with engineers to schedule and set upjobs on our platform.
• Monitorjobprogress to ensure completion by installers and follow up withcustomers to confirm satisfaction.

Onboarding and Training:

• Facilitate software training sessions forcustomers.
• Oversee the transition ofcustomers to our new and improved video telematics platform.

CustomerSupport:

• Address and resolvecustomerconcerns efficiently.
• Provide ongoing support to enhancecustomerexperience and engagement.

Collaboration:

• Work with internal teams to identify and implement process improvements.
• Support othercustomersuccessinitiatives as required.

The Customer Success Manager role involves building deep, long-term relationships with customers by handholding them throughout the user journey, understanding their needs, and engaging them with the product.

This is a relationship- driven, strategic and analytical role which provides strategies and account expansions, renewals, upsells and works proactively with customers to anticipate problems and solve them before they happen.

Interested in hearing more? Please contact Ian Baldry at VPss by pressing apply now and attaching your up to date CV.

Customer Success Manager | London | Up to £80K + Benefits
Hybrid – 3 days in the office
High-growth scale-up | Fast-paced | Purpose-led

My client, a tech-enabled challenger in the financial services space, is looking to appoint a Customer Success Manager to play a pivotal role in enhancing the customer and broker experience across their digital platform and service journey.

This is a fantastic opportunity to join one of the UK’s fastest-growing businesses, recently recognised in the Business Leaders 500, and to have a genuine impact on product, process, and customer outcomes.

The Role

• Own and optimise the full journey for both customers and brokers

• Collaborate across Product, Tech and Ops to evolve digital tools and platforms

• Analyse behavioural and conversion data to reduce friction and improve service

• Feed directly into the product roadmap, with influence over key systems and features

The Ideal Candidate

• Naturally curious and process-minded, with strong analytical thinking

• Excellent communicator and collaborator; thrives in cross-functional teams

• Comfortable using tools such as HubSpot, Looker, Google Analytics or journey mapping software

• Experience in financial services, fintech, or SaaS (mortgage/proptech a bonus)

• Ability to build credibility quickly, building trust with senior stakeholders to ensure the business listens and acts.

You will be able to demonstrate your experience of impacting on the commercial outcomes of a business, using your skill at identifying high-value customer insight to maximise opportunities or reduce loss.

What’s on Offer

• Salary up to £80K, depending on experience

• 30 days holiday plus bank holidays

• Growth share scheme

• Health cash plan and employee wellbeing support

• Structured career development in a scaling, high-impact environment

If you’re looking for a role where you can shape journeys, drive innovation, and work with a passionate, forward-thinking team — get in touch to find out more.

#CustomerSuccess #CX #ProductInnovation #FintechJobs #LondonHiring #CustomerExperience #OperationsCareers #NowHiring

Job Title: Customer Success Manager

Salary: 55,000 - 65,000 per annum depending on experience

Contract: Full-Time

Location: Warwick, UK, hybrid 1-2 days in office

About the Role:

Nicholas Associates has an excellent opportunity for a Customer Success Manager to join an innovative & award-winning tech client.

We're looking for a strategic and customer-focused leader to join our client's management team. This new role will take ownership of the full customer journey - from onboarding and support, to training and long-term success - helping to improve how customers learn, adapt, and get real value from our client's product.

You'll lead the Customer Service Manager and Product Training Manager, supporting both pre and post-sale experiences. Your goal is to build scalable processes, develop the customer education approach, and ensure that customer insights are driving continuous improvement across the business.

This is a hands-on leadership role with influence across product, engineering, marketing, and commercial - and a great fit for someone who enjoys working cross-functionally to solve customer problems and scale customer impact.

Key Responsibilities:

Team Leadership

• Lead and support the Customer Service and Product Training Managers
• Foster a strong team culture with clear goals, collaboration, and accountability
• Champion professional development and operational excellence
• Ensure world-class customer support by enabling the team with tools and training to improve response workflows and to maximise service effectiveness.

Customer Journey & Enablement

• Optimise the customer journey, reducing friction across product onboarding, training, and post-sale support
• Oversee the creation and development of educational resources (video tutorials, user manuals, online and in-person training) that empower users to get the most from our client's product
• Prioritise content development for all user levels (beginner to advanced), ensuring alignment with customer needs and use cases.

Customer Voice & Insights

• Use customer feedback (e.g. NPS survey feedback, support tickets, product reviews and call recordings) to identify pain points and opportunities to improve training content, onboarding sequences and customer satisfaction
• Represent the customer across internal teams (Product, Marketing & Video Production) by sharing their feedback to help shape product development decisions and marketing strategy.

Continuous Improvement & Strategic Impact

• Identify and address recurring customer issues through long-term and scalable solutions
• Collaborate cross-functionally to drive process improvements that enhance customer outcomes.

Metrics & Reporting

• Own NPS strategy and reporting, leveraging data to inform priorities, measure success and to demonstrate impact
• Monitor CSAT survey responses and resolution time metrics
• Use data to inform priorities and track the success of CX initiatives.

What we are looking for:

• Experience leading customer experience, customer success, or operations teams in a technology or product-led environment
• Strong team leadership and stakeholder management skills
• Customer-first mindset with a bias for action and improvement
• Analytical and data-informed approach to decision-making
• Experience working cross-functionally with product, engineering, and marketing
• Bonus: exposure to Agile, Lean, or continuous improvement methodologies.

Why Join Us?

• Work in a fast-growing, innovative tech company making a global impact
• Hybrid working arrangements (2 days/week in our Warwick office)
• Close collaboration with senior leadership
• Comprehensive benefits package including:
• 25 days annual holiday + 8 public bank holidays
• Pension plan
• Health insurance
• Healthcare cash plan
• 24/7 Employee Assistance Programme (EAP)
• Company share scheme
• Discount schemes
• Free on-site car parking
• Monthly team lunches
• A supportive and collaborative culture with opportunities to develop and grow.

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.

Location: Hybrid - 3 days/week in Wrexham office
Contract Type: Permanent

Are you passionate about delivering exceptional client experiences while driving strategic growth? As a Customer Success Manager , you'll be the trusted partner for a portfolio of clients-guiding them through their journey, ensuring satisfaction, and identifying opportunities to deepen engagement and expand value.

You'll combine proactive support with strategic insight, helping clients maximise their use of our products and services while contributing to retention, adoption, and portfolio growth.

• Become the go-to expert on the client journey, understanding their history, systems, and goals.
• Deliver proactive, solution-focused support via calls, video, Help Centre, and case management.
• Guide clients in leveraging our products through engaging demos and tailored walkthroughs.
• Create and maintain high-quality educational resources and evergreen content.
• Monitor product usage and drive adoption to meet KPIs.
• Conduct regular check-ins, identify upsell opportunities, and strengthen long-term relationships.
• Segment clients for targeted communications and loyalty initiatives.
• Collaborate with marketing, product, and Client Outcomes teams to enhance service delivery.
• Relay client feedback to internal teams to drive improvements and reduce churn.
• Stay informed on industry trends to provide relevant, strategic guidance.
• Ensure all client data is handled with confidentiality and in compliance with regulations.

• Warm, confident communicator - Skilled at building trust and rapport with clients.
• Strategic & influential - Able to tailor solutions and engage senior stakeholders.
• Technologically savvy - Comfortable with digital tools and product demonstrations.
• Commercially aware - Understands client business models and market dynamics.
• Organised & self-motivated - Thrives in a fast-paced, autonomous environment.
• Collaborative problem-solver - Works well across teams to deliver client success.
• Experienced in SaaS or client-facing roles - Background in Account Management, Partner Management, or Business Development.

This role offers a clear path from operational client support to strategic account leadership, with progression opportunities into roles such as:

• Senior Client Outcomes Manager
• Strategic Account Director
• Leadership Roles

Health & Wellness

• Sports & fitness allowance
• Private health insurance (after 3 months)
• Life insurance (4x salary, after 3 months)

Financial Security

• Pension scheme: 5% employer + 5% employee (after 3 months)

Work-Life Balance

• Flexi-time working arrangements
• Hybrid working (3 days in-office)

Extras

• Free car parking
• Complimentary lunches
• 25-30 days annual leave (based on length of service)

Ready to make a difference in client success and business growth?
Apply now and be part of a team that values innovation, collaboration, and client impact.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

• Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement.
• Implement and maintain customer engagement plans, including periodic virtual (Teams) reviews and mobile health checks.
• Monitor, action and follow through to resolution, actions deriving from customer engagement.
• Act as the escalation point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution.
• Drive continuous service improvement initiatives by leveraging data and customer feedback.
• Support the seamless onboarding of new customers and the introduction of new services for existing clients.
• Work with the Customer Success Team Manager to manage the full customer lifecycle, including renewals, to ensure sustained satisfaction and industry leading retention levels.
• Foster a culture of collaboration, continuous improvement, and customer-centric service delivery.

• Experience of managing a portfolio of 30+ customers.
• Experience of working for a fast growth telecoms or IT services company.
• Demonstratable evidence of retaining existing business and delivering new opportunities.
• A solutions-oriented, "can-do" mindset.
• Self-motivated and capable of working independently or as part of a team.
• Effective interpersonal skills to build rapport with cross-functional teams.
• Excellent Excel skills and ability to present data effectively
• Excellent organisational and communication skills
• Mobile network and telecoms knowledge (preferred)
• 5 years customer service
• Driving Licence (preferred)

• 25 Days Paid Holiday per Annum (plus Bank Holidays)
• Comprehensive Healthcare and Medical Benefits Plan (after 1 year employment)
• Hybrid working
• Casual dress
• Company events
• Flexitime
• Free parking
• Discretionary Annual Bonus linked to key performance metrics for team
• Continuous learning and professional development opportunities
• Exciting and challenging projects with industry-leading clients
• On-site parking

Customer Success Manager | London | Up to £80K + Benefits
Hybrid – 3 days in the office
High-growth scale-up | Fast-paced | Purpose-led

My client, a tech-enabled challenger in the financial services space, is looking to appoint a Customer Success Manager to play a pivotal role in enhancing the customer and broker experience across their digital platform and service journey.

This is a fantastic opportunity to join one of the UK’s fastest-growing businesses, recently recognised in the Business Leaders 500, and to have a genuine impact on product, process, and customer outcomes.

The Role

• Own and optimise the full journey for both customers and brokers

• Collaborate across Product, Tech and Ops to evolve digital tools and platforms

• Analyse behavioural and conversion data to reduce friction and improve service

• Feed directly into the product roadmap, with influence over key systems and features

The Ideal Candidate

• Naturally curious and process-minded, with strong analytical thinking

• Excellent communicator and collaborator; thrives in cross-functional teams

• Comfortable using tools such as HubSpot, Looker, Google Analytics or journey mapping software

• Experience in financial services, fintech, or SaaS (mortgage/proptech a bonus)

• Ability to build credibility quickly, building trust with senior stakeholders to ensure the business listens and acts.

You will be able to demonstrate your experience of impacting on the commercial outcomes of a business, using your skill at identifying high-value customer insight to maximise opportunities or reduce loss.

What’s on Offer

• Salary up to £80K, depending on experience

• 30 days holiday plus bank holidays

• Growth share scheme

• Health cash plan and employee wellbeing support

• Structured career development in a scaling, high-impact environment

If you’re looking for a role where you can shape journeys, drive innovation, and work with a passionate, forward-thinking team — get in touch to find out more.

#CustomerSuccess #CX #ProductInnovation #FintechJobs #LondonHiring #CustomerExperience #OperationsCareers #NowHiring

Job Title: Customer Success Manager

Salary: 55,000 - 65,000 per annum depending on experience

Contract: Full-Time

Location: Warwick, UK, hybrid 1-2 days in office

About the Role:

Nicholas Associates has an excellent opportunity for a Customer Success Manager to join an innovative & award-winning tech client.

We're looking for a strategic and customer-focused leader to join our client's management team. This new role will take ownership of the full customer journey - from onboarding and support, to training and long-term success - helping to improve how customers learn, adapt, and get real value from our client's product.

You'll lead the Customer Service Manager and Product Training Manager, supporting both pre and post-sale experiences. Your goal is to build scalable processes, develop the customer education approach, and ensure that customer insights are driving continuous improvement across the business.

This is a hands-on leadership role with influence across product, engineering, marketing, and commercial - and a great fit for someone who enjoys working cross-functionally to solve customer problems and scale customer impact.

Key Responsibilities:

Team Leadership

• Lead and support the Customer Service and Product Training Managers
• Foster a strong team culture with clear goals, collaboration, and accountability
• Champion professional development and operational excellence
• Ensure world-class customer support by enabling the team with tools and training to improve response workflows and to maximise service effectiveness.

Customer Journey & Enablement

• Optimise the customer journey, reducing friction across product onboarding, training, and post-sale support
• Oversee the creation and development of educational resources (video tutorials, user manuals, online and in-person training) that empower users to get the most from our client's product
• Prioritise content development for all user levels (beginner to advanced), ensuring alignment with customer needs and use cases.

Customer Voice & Insights

• Use customer feedback (e.g. NPS survey feedback, support tickets, product reviews and call recordings) to identify pain points and opportunities to improve training content, onboarding sequences and customer satisfaction
• Represent the customer across internal teams (Product, Marketing & Video Production) by sharing their feedback to help shape product development decisions and marketing strategy.

Continuous Improvement & Strategic Impact

• Identify and address recurring customer issues through long-term and scalable solutions
• Collaborate cross-functionally to drive process improvements that enhance customer outcomes.

Metrics & Reporting

• Own NPS strategy and reporting, leveraging data to inform priorities, measure success and to demonstrate impact
• Monitor CSAT survey responses and resolution time metrics
• Use data to inform priorities and track the success of CX initiatives.

What we are looking for:

• Experience leading customer experience, customer success, or operations teams in a technology or product-led environment
• Strong team leadership and stakeholder management skills
• Customer-first mindset with a bias for action and improvement
• Analytical and data-informed approach to decision-making
• Experience working cross-functionally with product, engineering, and marketing
• Bonus: exposure to Agile, Lean, or continuous improvement methodologies.

Why Join Us?

• Work in a fast-growing, innovative tech company making a global impact
• Hybrid working arrangements (2 days/week in our Warwick office)
• Close collaboration with senior leadership
• Comprehensive benefits package including:
• 25 days annual holiday + 8 public bank holidays
• Pension plan
• Health insurance
• Healthcare cash plan
• 24/7 Employee Assistance Programme (EAP)
• Company share scheme
• Discount schemes
• Free on-site car parking
• Monthly team lunches
• A supportive and collaborative culture with opportunities to develop and grow.

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.

Location: Hybrid - 3 days/week in Wrexham office
Contract Type: Permanent

Are you passionate about delivering exceptional client experiences while driving strategic growth? As a Customer Success Manager , you'll be the trusted partner for a portfolio of clients-guiding them through their journey, ensuring satisfaction, and identifying opportunities to deepen engagement and expand value.

You'll combine proactive support with strategic insight, helping clients maximise their use of our products and services while contributing to retention, adoption, and portfolio growth.

• Become the go-to expert on the client journey, understanding their history, systems, and goals.
• Deliver proactive, solution-focused support via calls, video, Help Centre, and case management.
• Guide clients in leveraging our products through engaging demos and tailored walkthroughs.
• Create and maintain high-quality educational resources and evergreen content.
• Monitor product usage and drive adoption to meet KPIs.
• Conduct regular check-ins, identify upsell opportunities, and strengthen long-term relationships.
• Segment clients for targeted communications and loyalty initiatives.
• Collaborate with marketing, product, and Client Outcomes teams to enhance service delivery.
• Relay client feedback to internal teams to drive improvements and reduce churn.
• Stay informed on industry trends to provide relevant, strategic guidance.
• Ensure all client data is handled with confidentiality and in compliance with regulations.

• Warm, confident communicator - Skilled at building trust and rapport with clients.
• Strategic & influential - Able to tailor solutions and engage senior stakeholders.
• Technologically savvy - Comfortable with digital tools and product demonstrations.
• Commercially aware - Understands client business models and market dynamics.
• Organised & self-motivated - Thrives in a fast-paced, autonomous environment.
• Collaborative problem-solver - Works well across teams to deliver client success.
• Experienced in SaaS or client-facing roles - Background in Account Management, Partner Management, or Business Development.

This role offers a clear path from operational client support to strategic account leadership, with progression opportunities into roles such as:

• Senior Client Outcomes Manager
• Strategic Account Director
• Leadership Roles

Health & Wellness

• Sports & fitness allowance
• Private health insurance (after 3 months)
• Life insurance (4x salary, after 3 months)

Financial Security

• Pension scheme: 5% employer + 5% employee (after 3 months)

Work-Life Balance

• Flexi-time working arrangements
• Hybrid working (3 days in-office)

Extras

• Free car parking
• Complimentary lunches
• 25-30 days annual leave (based on length of service)

Ready to make a difference in client success and business growth?
Apply now and be part of a team that values innovation, collaboration, and client impact.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

As a Customer Success Manager , you will play a key role in ensuring customers achieve maximum value from a leading digital health platform. This dynamic position involves onboarding, training, support, platform configuration, and building long-term customer relationships. You will also contribute to pre-sales efforts and support ongoing improvements in platform functionality and operations.

Key Responsibilities:

1. Customer Success and Platform Delivery

• Lead onboarding for new customers, guiding them through successful deployment and adoption of the platform.
• Train healthcare teams to confidently use the platform, driving engagement and long-term usage.
• Build strong, trust-based relationships with customers, ensuring satisfaction and retention.
• Monitor usage data and identify opportunities to improve customer outcomes and expand platform use.
• Troubleshoot and resolve customer issues, ensuring a seamless user experience.
• Gather and share customer feedback to inform internal product and service improvements.
• Configure digital care pathways and manage platform settings in line with customer needs.
• Lead customer integration projects from planning through go-live, ensuring timely and successful delivery.
• Support customers in redesigning care pathways and recognising associated benefits.

2. Pre-Sales Support

• Collaborate with the Sales team to align platform capabilities with customer requirements.
• Engage prospective customers to understand clinical and operational challenges.
• Design and map best-practice care pathways based on recognised guidance (e.g., NICE, GIRFT, ICHOM).
• Contribute to scalable care solutions across a range of clinical specialties.
• Support the collection of clinical evidence and outcomes to strengthen sales and implementation processes.

3. Cross-Team Support and Other Tasks

• Support colleagues with administrative configuration tasks as needed.
• Assist in platform demonstrations for potential customers.
• Document product development needs in JIRA and coordinate priorities with internal teams.

Ideal Candidate Profile

• Proven experience in Customer Success, Implementation, or Digital Health Delivery.
• Strong interpersonal and communication skills, with the ability to build relationships across healthcare teams and stakeholders.
• Excellent problem-solving skills and the ability to manage multiple projects simultaneously.
• Understanding of digital health platforms, care pathways, or experience working within healthcare systems.
• Comfortable using configuration tools, internal dashboards, and project management systems.
• Self-motivated, collaborative, and focused on driving positive outcomes for customers.