221 Customer Success Manager jobs in the United Kingdom

Customer Success Manager - ERP Software - Remote / Midlands (ERP, Customer Success, Account Management, Software, Remote) - Build meaningful client relationships with a fast-growing ERP software company!

A Customer Success Manager (ERP, Customer Success, Account Management, Software, Remote) is required by a leading ERP software provider with a 29-year track record of delivering cutting-edge solutions to merchants, wholesalers, distributors, and retailers. Their modern cloud-based ERP suite is trusted across sectors such as food & drink, builders' merchants, and pharmaceuticals. With a high-performing technical team and regular software updates every two weeks, they are revolutionising how businesses manage operations.

You will need:

• Experience in customer-facing account management, customer success, or client service roles.

• Strong empathy and top-tier communication skills.

• Background managing or supporting smaller commercial accounts.

• Exposure to software or tech-enabled services is an advantage.

• Midlands-based and happy to travel to Southampton once a month.

Join a business that values personal development and empathy. You'll work remotely, supported by a collaborative and knowledgeable team. You'll have exposure to a rapidly evolving ERP product and a clear path for progression into senior customer success or account management roles.

Day to day, you'll:

• Collaborate with a close-knit team to support and retain smaller commercial clients.

• Speak to customers daily, understanding challenges and resolving them with internal support.

• Deliver exceptional service, focusing on satisfaction over sales.

• Strengthen long-term client relationships, driving engagement and loyalty.

Why Apply?

• 100% remote with only monthly travel to Southampton

• Emphasis on empathy, service, and long-term client value

• Modern, agile ERP product with bi-weekly feature releases

• Clear progression opportunities into senior roles

• Supportive, expert team culture

please apply!

Sue Ross Recruitment are recruiting on behalf of our client, a global leader in media solutions for the retail, hospitality, and leisure sectors, to recruit a Customer Success Manager for a full-time, permanent position.

This is a fantastic opportunity to join a creative and fast-paced company that has delivered over 79,000 installations across 165 countries. Their services help some of the world’s most recognisable brands engage customers through music, messaging, and digital signage.

As a Customer Success Manager , you’ll take ownership of a portfolio of client accounts, building long-term relationships, ensuring high satisfaction levels, and driving contract renewals and revenue growth. You’ll also play a key role in onboarding new customers, coordinating upgrades, and collaborating cross-functionally to ensure the consistent delivery of outstanding service.

Key Responsibilities for the Customer Success Manager role:

• Act as the main contact for assigned customer accounts, supporting retention and growth
li>Build and maintain strong, trust-based relationships with clients to enhance satisfaction and loyalty
• Lead contract renewals and price increase conversations to maximise customer lifetime value
• Oversee onboarding of new customers, ensuring a smooth and professional experience
• Manage upgrades, system transitions, and product recall projects with internal teams
• Deliver and participate in Quarterly Business Reviews (QBRs)
• Maintain and update customer data in the CRM system
• Monitor customer usage, collect feedback, and drive continuous service improvements
• Collaborate with technical and commercial teams to support customer trials and implementations
• Meet KPIs including revenue retention, price uplift, contract renewal, and churn reduction

Candidate Requirements for the Customer Success Manager role:

• Proven experience in customer success , account management , or a similar client-facing role
• Strong relationship-building and negotiation skills
• Confident communicator with excellent organisational abilities
• Comfortable working cross-functionally and managing multiple priorities
• Analytical mindset with the ability to translate data into actionable insights
• Experience using CRM tools and managing contract lifecycles

What’s on Offer for the Customer Success Manager role:

< i>Opportunity to take a lead role in shaping client success strategy
• Work with a forward-thinking, collaborative team across multiple departments
• Be part of a growing company with a strong customer-centric culture
• Career development and performance-based progression

This is an outstanding organisation to work with and the successful candidate will enjoy being part of a dynamic and forward thinking team culture. If you're a proactive, people-focused professional who thrives on customer satisfaction and commercial results, we’d love to hear from you.

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.

• Join our Global Customer Success team to drive retention, growth, and satisfaction for our SaaS-based IoT/Telematics clients.
li>You’ll manage customer interactions, billing, renewals, and growth opportunities while collaborating with global teams. < i>Must have experience in B2B Customer Success or Account Management with strong communication and organizational skills.

Brook Street Recruitment is working with our North Belfast client to recruit a new full time and permanent Online Customer Success manager

The candidate hired for this job will play a key role in building and maintaining strong relationships with our high-value corporate and business clients.

You'll be part of the company Welcome Strategy, on boarding new customers, nurturing existing ones, and re-engaging lapsed clients to boost satisfaction, loyalty, and lifetime value.

Key Responsibilities

• Deliver exceptional customer service to support retention, satisfaction, and revenue growth.
• Proactively engage with clients to understand needs, drive usage, and identify growth opportunities.
• On board new customers and ensure a smooth roll out of our products and services.
• Reconnect with declining or inactive clients to win back business.
• Collaborate with internal teams, sharing customer insights to support ongoing improvements.
• Handle inquiries via phone, email, and web chat with speed and professionalism.
• Maintain accurate CRM records and contribute to process improvements.
• Provide strategic support to help clients achieve their goals using our solutions.

About You

• Strong relationship-building skills with business and corporate clients.
• Team player who thrives in a fast-paced, high-volume environment.
• Excellent communicator with a customer-first mindset and empathetic approach.
• At least 2 year's experience in customer success, retention, or CRM (ideally in e-commerce).
• Highly organised with the ability to manage multiple priorities.
  
  

What We Offer

• Competitive salary + performance bonuses ( salary can be disclosed on application )
• Flexible working hours
• Collaborative and inclusive work environment

Please send CV to Colleen Farquharson via the apply link

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Over the past ten years, Talos360 has firmly established itself as a market leader in talent software solutions and online recruitment media with our innovations in the HR software space, Talos ATS & Talos Engage solving todays talent challenges.  In 2024 the business was recognised as the number 1 ‘Great Place to Work’ overall mid-sized company in the UK, and the number 1 ‘Great Place to Work’ Mid-tech company in Europe! 

We support over 800 companies UK wide and are growing quickly. We are a SaaS technology business, with massive growth plans and investment. We’ve recently onboarded a new partner Appraisd, who are committed to providing the best performance management platform to our clients.  We are now looking for a Customer Success Manager to be based out of Warrington three days per week, with two days working from home.  You’ll travel to Appraisd offices in Central London once every two weeks as part of your role.  As Customer Success Manager, you’ll initially be focussed on the Appraisd product offering whilst also supporting the Talos360 Customer Success team. You’ll play a crucial role in creating long-lasting relationships with our clients. You will serve as a trusted advisor, ensuring clients are maximising the value of our platform, achieving their desired outcomes, and securing renewals and expansion opportunities. You’ll work closely with Sales, Product, and other internal teams to provide an exceptional customer experience, drive product adoption, and identify opportunities for upsells and growth. 

Customer Success Manager - Key Responsibilities 

- Lead the onboarding process for new clients, ensuring smooth setup and utilisation of Appraisd, applying project management skills to help clients implement successfully. 

- Manage a portfolio of clients to ensure they achieve their desired outcomes, maintaining high satisfaction levels, with the aim of a renewed contract.  

- Work alongside the Sales team to guide clients through the journey from lead to launch, identifying opportunities for expansion and upsell. 

- Contribute ideas to continuously improve customer success processes and service delivery, ensuring the team remains efficient, effective, and scalable. 

- Become an expert in Appraisd’s product to translate complex client needs into tailored, scalable solutions. Supporting clients with implementation, configuration, issue resolution, and offering proactive guidance on how they can get the most from Appraisd. 

- Support with creating and refining customer-facing documentation, training materials, and website copy to ensure clarity and ease of use. 

- Be the voice of the customer in discussions with the product team about bugs, features, and customer-focused development to drive improvements and shape the roadmap. 

- Follow all internal information security policies to maintain the confidentiality and integrity of client data. 

Customer Success Manager – Required Skills  

-Significant experience in customer success, account management, or project management, ideally within a SaaS environment. 

- Customer-Centric with a passion to help clients succeed, creating positive relationships. 

- Project Management Skills with excellent organisation, time management, and multitasking abilities. 

-Strong written and verbal communication skills with the ability to explain complex ideas clearly 

- A desire to become a product expert and share knowledge with clients and internal teams. 

- Eager to learn, improve, and drive continuous improvement for the team and the company. 

- A team player who thrives in cross-functional environments. 

- Focused on achieving outcomes, including securing renewals, spotting upsells, and contributing to the growth of Appraisd and Talos360’s ARR. 

This role offers the opportunity to add immediate value with your skillset, at a critical phase of growth for the Talos brand and team.  There will be on the job training and support, the chance to work with a supportive team, along with future career prospects within our scaling tech led business. 

The role is hybrid, likely office days in London will be a Tuesday or Thursday with all travel costs covered.  

Apply now to be considered for this exciting Customer Success Manager role.   

Job Title - Customer Success Manager

Location - London, Hybrid

My client is seeking a Customer Success Manager to deliver an outstanding experience for customers and brokers across our digital platforms. You will ensure smooth journeys, drive satisfaction, and act as the voice of the customer across the organisation.

DESCRIPTION .

• Own the end-to-end customer journey, from onboarding to retention.
• Actively identify and resolve friction points to improve customer satisfaction.
• Build strong, consultative relationships, advocating for their needs.
• Collaborate with product and operations teams to enhance tools and digital experiences.
• Analyse customer behaviour and feedback to drive actionable improvements.
• Support internal teams with guidance, training, and processes that improve customer outcomes.

PROFILE

To be considered for this role, you must:

• Customer-focused, curious, and proactive problem solver
• Strong communicator and collaborator
• Data-literate, able to track and analyse customer journeys
• Familiarity with mortgage broker operations is a plus
• Experience in fintech, mortgage tech, or CX tools is desirable

• Excellent interpersonal and communication skills
• Strong presentation skills
• Good Microsoft Office and CRM knowledge
• Ability to identify upselling opportunities of new features
• Marketing experience is desired
• Ability to see tasks through to completion
• Good customer relationship building skills
• Great organisational and multi-tasking skills

• Project/Account management or onboarding/training experience
• Experience of the property industry is desired
• Can-do attitude and will be highly self-motivated

• We are looking for candidates with project/account management or onboarding/training experience
• Experience in the property industry is desired
• Minimum 2 years of experience in a similar role

• Ensure a smooth and efficient onboarding process by collaborating with internal teams
• Provide training for both new and existing customers on all aspects of business platforms
• Conduct online training sessions for both individuals and large groups
• Highlight the return on investment (ROI) from the very beginning
• Identify opportunities to upsell additional products during the onboarding process
• Address customer queries and technical issues
• Develop and maintain strong, long-term relationships with customers

Customer Success Manager - ERP Software - Remote / Midlands (ERP, Customer Success, Account Management, Software, Remote) - Build meaningful client relationships with a fast-growing ERP software company!

A Customer Success Manager (ERP, Customer Success, Account Management, Software, Remote) is required by a leading ERP software provider with a 29-year track record of delivering cutting-edge solutions to merchants, wholesalers, distributors, and retailers. Their modern cloud-based ERP suite is trusted across sectors such as food & drink, builders' merchants, and pharmaceuticals. With a high-performing technical team and regular software updates every two weeks, they are revolutionising how businesses manage operations.

You will need:

• Experience in customer-facing account management, customer success, or client service roles.

• Strong empathy and top-tier communication skills.

• Background managing or supporting smaller commercial accounts.

• Exposure to software or tech-enabled services is an advantage.

• Midlands-based and happy to travel to Southampton once a month.

Join a business that values personal development and empathy. You'll work remotely, supported by a collaborative and knowledgeable team. You'll have exposure to a rapidly evolving ERP product and a clear path for progression into senior customer success or account management roles.

Day to day, you'll:

• Collaborate with a close-knit team to support and retain smaller commercial clients.

• Speak to customers daily, understanding challenges and resolving them with internal support.

• Deliver exceptional service, focusing on satisfaction over sales.

• Strengthen long-term client relationships, driving engagement and loyalty.

Why Apply?

• 100% remote with only monthly travel to Southampton

• Emphasis on empathy, service, and long-term client value

• Modern, agile ERP product with bi-weekly feature releases

• Clear progression opportunities into senior roles

• Supportive, expert team culture

please apply!

Sue Ross Recruitment are recruiting on behalf of our client, a global leader in media solutions for the retail, hospitality, and leisure sectors, to recruit a Customer Success Manager for a full-time, permanent position.

This is a fantastic opportunity to join a creative and fast-paced company that has delivered over 79,000 installations across 165 countries. Their services help some of the world’s most recognisable brands engage customers through music, messaging, and digital signage.

As a Customer Success Manager , you’ll take ownership of a portfolio of client accounts, building long-term relationships, ensuring high satisfaction levels, and driving contract renewals and revenue growth. You’ll also play a key role in onboarding new customers, coordinating upgrades, and collaborating cross-functionally to ensure the consistent delivery of outstanding service.

Key Responsibilities for the Customer Success Manager role:

• Act as the main contact for assigned customer accounts, supporting retention and growth
li>Build and maintain strong, trust-based relationships with clients to enhance satisfaction and loyalty
• Lead contract renewals and price increase conversations to maximise customer lifetime value
• Oversee onboarding of new customers, ensuring a smooth and professional experience
• Manage upgrades, system transitions, and product recall projects with internal teams
• Deliver and participate in Quarterly Business Reviews (QBRs)
• Maintain and update customer data in the CRM system
• Monitor customer usage, collect feedback, and drive continuous service improvements
• Collaborate with technical and commercial teams to support customer trials and implementations
• Meet KPIs including revenue retention, price uplift, contract renewal, and churn reduction

Candidate Requirements for the Customer Success Manager role:

• Proven experience in customer success , account management , or a similar client-facing role
• Strong relationship-building and negotiation skills
• Confident communicator with excellent organisational abilities
• Comfortable working cross-functionally and managing multiple priorities
• Analytical mindset with the ability to translate data into actionable insights
• Experience using CRM tools and managing contract lifecycles

What’s on Offer for the Customer Success Manager role:

< i>Opportunity to take a lead role in shaping client success strategy
• Work with a forward-thinking, collaborative team across multiple departments
• Be part of a growing company with a strong customer-centric culture
• Career development and performance-based progression

This is an outstanding organisation to work with and the successful candidate will enjoy being part of a dynamic and forward thinking team culture. If you're a proactive, people-focused professional who thrives on customer satisfaction and commercial results, we’d love to hear from you.

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.