789 Director Of Customer Success jobs in the United Kingdom
Group Director, Customer Success
Posted 3 days ago
Job Viewed
Job Description
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
**Job Description**
**What You'll Do**
**Lead the Regional Technical Success Function**
+ Define and execute the theatre-specific strategy for Technical Success, with full ownership of team performance across adoption, retention, and growth motions.
+ Build a **world-class TSM team** across Core (Marketing, Social, Ads) and Service (Care, Contact Center) product domains, adapted to regional customer and market context.
+ Institutionalize standards for TSM engagement across the customer lifecycle-onboarding, value realization, technical risk management, and ARR expansion.
**Serve as Executive Sponsor for Strategic Accounts**
+ Act as the **executive sponsor for the top 20 strategic customers** in your region, building relationships with C-level and SVP-level customer stakeholders.
+ Lead executive alignment conversations around **platform strategy, transformation roadmaps, AI/automation maturity, and long-term value realization** .
+ Provide direct support during key escalations, roadmap alignment sessions, renewal discussions, and QBRs-partnering closely with Sales and Product teams.
**Be a Transformation Leader**
+ Operate as a field-facing thought partner for enterprise transformation leaders-driving customer change across marketing and service operations via Sprinklr.
+ Collaborate with Services and Solution Consultants to ensure customers are building **sustainable, scalable workflows and integration architectures** .
+ Champion the strategic use of Sprinklr in modernizing customer experience, digital operations, and AI-powered decision-making.
**Build and Coach a High-Impact Team**
+ Hire, develop, and retain a diverse team of TSMs and team leads across the region-ensuring **deep product fluency, business acumen, and consultative excellence** .
+ Define and run a clear leadership operating model with your front-line managers, including forecast reviews, customer portfolio reviews, and planning cadences.
+ Coach team members to handle senior customer conversations, challenge platform usage where needed, and elevate the value of Technical Success.
**Drive Operational and Commercial Excellence**
+ Own customer health forecasting, adoption KPIs, and platform telemetry for all TSM-covered accounts in the region.
+ Partner with the Global Head of Success to define **team structure, coverage models, and** **capacity** **planning** across customer segments and product lines.
+ Drive accountability and alignment with Sales, Services, and Support-ensuring tight joint ownership of customer outcomes, risk resolution, and expansion signals.
**What Sets You Apart**
+ Experience transforming traditional customer success or account management teams into **technical, product-led organizations** .
+ Trusted partner to enterprise transformation leaders-comfortable co-authoring platform adoption roadmaps and cross-functional change plans.
+ Clear track record of **executive relationship building** , not just team management-able to sponsor accounts in pre-sales, post-sale, and turnaround situations.
+ Deep working knowledge of Sprinklr or similar multi-product platforms spanning CX, marketing, social, and contact center domains.
+ Passion for scaling high-performance teams, cultivating technical craft, and driving strategic impact through execution excellence.
**Required Qualifications**
+ Bachelor's degree in Computer Science, Business, or related field; advanced degree preferred.
+ 10+ years of experience in Customer Success, Solutions Consulting, or Technical Account Management in enterprise SaaS.
+ Proven success **leading and scaling technical customer-facing teams** in a global or multi-country theatre.
+ Executive-level presence with demonstrated ability to sponsor large enterprise customers and influence C-level stakeholders.
+ Strong understanding of both marketing (paid/organic/social) and customer service (care/contact center) operating models.
+ Deep operational capability-able to manage forecasting, success planning, team health, and cross-functional programs.
+ Familiarity with enterprise SaaS architecture, integrations (REST APIs, middleware), and AI/automation concepts.
_Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based._
**We focus on our mission** : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing and Sprinklr Insights. Sprinklr is here to do three things:
+ Lead a new category of enterprise software that we call Unified-CXM.
+ Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
+ Create a culture of customer obsession, with trust, teamwork and accountability.
**We believe in our product** : Customers who value exceptional customer experiences have what they need on our single unified platform built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.
**We invest in our people** : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here ( .
To learn more about all-things-Sprinklr, visit our candidate resource hub here ( .
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
**We focus on our mission:** We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
**We invest in our people:** At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
**EEO - Our philosophy** : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
**Warning about Recruiting Scams:** Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review ( the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
External Field
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .
Group Director, Customer Success
Posted 3 days ago
Job Viewed
Job Description
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
**Job Description**
**What You'll Do**
**Lead the Regional Technical Success Function**
+ Define and execute the theatre-specific strategy for Technical Success, with full ownership of team performance across adoption, retention, and growth motions.
+ Build a **world-class TSM team** across Core (Marketing, Social, Ads) and Service (Care, Contact Center) product domains, adapted to regional customer and market context.
+ Institutionalize standards for TSM engagement across the customer lifecycle-onboarding, value realization, technical risk management, and ARR expansion.
**Serve as Executive Sponsor for Strategic Accounts**
+ Act as the **executive sponsor for the top 20 strategic customers** in your region, building relationships with C-level and SVP-level customer stakeholders.
+ Lead executive alignment conversations around **platform strategy, transformation roadmaps, AI/automation maturity, and long-term value realization** .
+ Provide direct support during key escalations, roadmap alignment sessions, renewal discussions, and QBRs-partnering closely with Sales and Product teams.
**Be a Transformation Leader**
+ Operate as a field-facing thought partner for enterprise transformation leaders-driving customer change across marketing and service operations via Sprinklr.
+ Collaborate with Services and Solution Consultants to ensure customers are building **sustainable, scalable workflows and integration architectures** .
+ Champion the strategic use of Sprinklr in modernizing customer experience, digital operations, and AI-powered decision-making.
**Build and Coach a High-Impact Team**
+ Hire, develop, and retain a diverse team of TSMs and team leads across the region-ensuring **deep product fluency, business acumen, and consultative excellence** .
+ Define and run a clear leadership operating model with your front-line managers, including forecast reviews, customer portfolio reviews, and planning cadences.
+ Coach team members to handle senior customer conversations, challenge platform usage where needed, and elevate the value of Technical Success.
**Drive Operational and Commercial Excellence**
+ Own customer health forecasting, adoption KPIs, and platform telemetry for all TSM-covered accounts in the region.
+ Partner with the Global Head of Success to define **team structure, coverage models, and** **capacity** **planning** across customer segments and product lines.
+ Drive accountability and alignment with Sales, Services, and Support-ensuring tight joint ownership of customer outcomes, risk resolution, and expansion signals.
**What Sets You Apart**
+ Experience transforming traditional customer success or account management teams into **technical, product-led organizations** .
+ Trusted partner to enterprise transformation leaders-comfortable co-authoring platform adoption roadmaps and cross-functional change plans.
+ Clear track record of **executive relationship building** , not just team management-able to sponsor accounts in pre-sales, post-sale, and turnaround situations.
+ Deep working knowledge of Sprinklr or similar multi-product platforms spanning CX, marketing, social, and contact center domains.
+ Passion for scaling high-performance teams, cultivating technical craft, and driving strategic impact through execution excellence.
**Required Qualifications**
+ Bachelor's degree in Computer Science, Business, or related field; advanced degree preferred.
+ 10+ years of experience in Customer Success, Solutions Consulting, or Technical Account Management in enterprise SaaS.
+ Proven success **leading and scaling technical customer-facing teams** in a global or multi-country theatre.
+ Executive-level presence with demonstrated ability to sponsor large enterprise customers and influence C-level stakeholders.
+ Strong understanding of both marketing (paid/organic/social) and customer service (care/contact center) operating models.
+ Deep operational capability-able to manage forecasting, success planning, team health, and cross-functional programs.
+ Familiarity with enterprise SaaS architecture, integrations (REST APIs, middleware), and AI/automation concepts.
_Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based._
**We focus on our mission** : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing and Sprinklr Insights. Sprinklr is here to do three things:
+ Lead a new category of enterprise software that we call Unified-CXM.
+ Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
+ Create a culture of customer obsession, with trust, teamwork and accountability.
**We believe in our product** : Customers who value exceptional customer experiences have what they need on our single unified platform built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.
**We invest in our people** : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here ( .
To learn more about all-things-Sprinklr, visit our candidate resource hub here ( .
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
**We focus on our mission:** We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
**We invest in our people:** At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
**EEO - Our philosophy** : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
**Warning about Recruiting Scams:** Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review ( the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
External Field
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .
Director, Customer Success at AI Retail Media AdTech SaaS
Posted today
Job Viewed
Job Description
Exciting opportunity to join a hyper-growth Retail Media AdTech platform transforming how the world’s leading eCommerce brands approach omnichannel advertising. This is a unique opportunity to own key enterprise client relationships, drive measurable impact, and lead a high-performing client success team.
The Company
- $80 million in funding from top VCs
- Multi-award-winning - ‘Best AdTech Solution’
- 100% growth year-on-year for the last 5 years
- Clients including Apple, Amazon and Facebook
The Role
As Director, Client Success, you’ll play a pivotal role in ensuring the success of the company’s most strategic clients. You will:
- Build and grow relationships with Tier 1 enterprise clients, ensuring long-term success
- Lead and mentor a client-facing team, implementing best practices to deliver results
- Collaborate cross-functionally with Product, Sales, and Solutions to drive adoption and innovation
- Shape account strategy and client development to maximize impact
Desired Skills & Experience
- Extensive experience within the Commerce / Retail Media space, with a solid understanding of Amazon Ads
- Confident working with high-value clients, utilising hands on expertise to guide account strategy and client development
- Exposure to other Marketplaces / Channels beneficial, but not essential
- Experience leading client facing teams desirable
For more information or to apply for this role, please email your CV to
Director, Customer Success at AI Retail Media AdTech SaaS
Posted today
Job Viewed
Job Description
Exciting opportunity to join a hyper-growth Retail Media AdTech platform transforming how the world’s leading eCommerce brands approach omnichannel advertising. This is a unique opportunity to own key enterprise client relationships, drive measurable impact, and lead a high-performing client success team.
The Company
- $80 million in funding from top VCs
- Multi-award-winning - ‘Best AdTech Solution’
- 100% growth year-on-year for the last 5 years
- Clients including Apple, Amazon and Facebook
The Role
As Director, Client Success, you’ll play a pivotal role in ensuring the success of the company’s most strategic clients. You will:
- Build and grow relationships with Tier 1 enterprise clients, ensuring long-term success
- Lead and mentor a client-facing team, implementing best practices to deliver results
- Collaborate cross-functionally with Product, Sales, and Solutions to drive adoption and innovation
- Shape account strategy and client development to maximize impact
Desired Skills & Experience
- Extensive experience within the Commerce / Retail Media space, with a solid understanding of Amazon Ads
- Confident working with high-value clients, utilising hands on expertise to guide account strategy and client development
- Exposure to other Marketplaces / Channels beneficial, but not essential
- Experience leading client facing teams desirable
For more information or to apply for this role, please email your CV to
Director, Customer Success at AI Retail Media AdTech SaaS
Posted today
Job Viewed
Job Description
Exciting opportunity to join a hyper-growth Retail Media AdTech platform transforming how the world’s leading eCommerce brands approach omnichannel advertising. This is a unique opportunity to own key enterprise client relationships, drive measurable impact, and lead a high-performing client success team.
The Company
- $80 million in funding from top VCs
- Multi-award-winning - ‘Best AdTech Solution’
- 100% growth year-on-year for the last 5 years
- Clients including Apple, Amazon and Facebook
The Role
As Director, Client Success, you’ll play a pivotal role in ensuring the success of the company’s most strategic clients. You will:
- Build and grow relationships with Tier 1 enterprise clients, ensuring long-term success
- Lead and mentor a client-facing team, implementing best practices to deliver results
- Collaborate cross-functionally with Product, Sales, and Solutions to drive adoption and innovation
- Shape account strategy and client development to maximize impact
Desired Skills & Experience
- Extensive experience within the Commerce / Retail Media space, with a solid understanding of Amazon Ads
- Confident working with high-value clients, utilising hands on expertise to guide account strategy and client development
- Exposure to other Marketplaces / Channels beneficial, but not essential
- Experience leading client facing teams desirable
For more information or to apply for this role, please email your CV to
Director, Customer Success at AI Retail Media AdTech SaaS
Posted today
Job Viewed
Job Description
Exciting opportunity to join a hyper-growth Retail Media AdTech platform transforming how the world’s leading eCommerce brands approach omnichannel advertising. This is a unique opportunity to own key enterprise client relationships, drive measurable impact, and lead a high-performing client success team.
The Company
- $80 million in funding from top VCs
- Multi-award-winning - ‘Best AdTech Solution’
- 100% growth year-on-year for the last 5 years
- Clients including Apple, Amazon and Facebook
The Role
As Director, Client Success, you’ll play a pivotal role in ensuring the success of the company’s most strategic clients. You will:
- Build and grow relationships with Tier 1 enterprise clients, ensuring long-term success
- Lead and mentor a client-facing team, implementing best practices to deliver results
- Collaborate cross-functionally with Product, Sales, and Solutions to drive adoption and innovation
- Shape account strategy and client development to maximize impact
Desired Skills & Experience
- Extensive experience within the Commerce / Retail Media space, with a solid understanding of Amazon Ads
- Confident working with high-value clients, utilising hands on expertise to guide account strategy and client development
- Exposure to other Marketplaces / Channels beneficial, but not essential
- Experience leading client facing teams desirable
For more information or to apply for this role, please email your CV to
Customer Success Director
Posted today
Job Viewed
Job Description
Company Overview
CommerceIQ's AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world's largest marketplaces. With a global network of more than 900 retailers, our end-to-end platform helps 2,200+ of the world's leading brands streamline marketing, supply chain, and sales operations to profitably grow market share in more than 50 countries. 10 out of the top 12 CPG brands work with us, including Coca-Cola, Nestle, Colgate-Palmolive, and Johnson & Johnson. We've raised over $200M from some of the top investors including SoftBank, Insight Partners, and Madrona. Learn more at .
The Role:
The Customer Success Director at CommerceIQ will be a strategic leader responsible for driving customer satisfaction, adoption and retention. This role requires a deep understanding of the Retail and CPG industries, exceptional project management skills, as well as the ability to manage complex customer relationships at the executive level. The ideal candidate will be passionate about customer success, demonstrate strong commercial acumen, and possess the expertise to lead cross-functional teams in delivering exceptional customer outcomes.
The role reports to our VP of Customer Success. While you will be remote, this role requires regular time in person with customers.
What You'll Do:
- Account Ownership:
- Own the overall CIQ account strategy, planning, and executive engagement cadence.
- Deepen CIQ's strategic partnership with customers through business reviews and use-case workshops that tie product capabilities to measurable business outcomes.
Track value realization on your accounts and proactively identify new opportunities to expand engagement and impact.
Strategic Problem Solving:
- Go beyond surface-level issues to uncover customers' root business challenges and desired outcomes.
- Translate complex needs into clear, actionable solutions and scalable frameworks.
Identify and lead internal initiatives to continuously improve customer success processes.
Executive Management:
- Build and maintain multi-threaded, VP+ relationships across customer organizations.
- Engage as a trusted advisor, constructively challenging customers when necessary to align with optimal outcomes.
Lead executive-level business reviews and long-term strategic planning sessions.
Commercial negotiations:
- Develop compelling value propositions that demonstrate clear ROI and business impact.
- Independently lead renewals and negotiate contract terms, while identifying upsell and cross-sell opportunities.
- Collaborate with sales account executives to align on customer goals and expansion opportunities
Manage escalations and SLAs to preserve long-term customer trust.
Analytical & Technical Depth
- Leverage analytical acumen to identify performance trends, uncover root causes, and recommend platform-driven solutions.
- Use analytical frameworks to validate hypotheses, quantify ROI, and monitor account health.
- Collaborate with product and data science teams to surface insights that influence roadmap prioritization and customer automation opportunities.
Champion usage within the customer base guiding teams on how to operationalize insights from CIQ's AI-driven analytics.
Cross functional Leadership:
- Orchestrate cross-functional teams to deliver customer outcomes with excellence, even without direct authority.
- Champion the customer's voice internally, driving accountability and collaboration across functions.
Foster a culture where we win as a team, balancing empathy, clarity, and a results-oriented mindset.
Metrics-Driven Account Management:
- Use data-driven insights to assess customer health, identify risk, and drive proactive engagement.
- Implement scalable success plans that increase satisfaction, adoption, and retention.
- Maintain a strong focus on product-enabled outcomes and quantifiable value creation.
Conduct regular and data-driven reviews of customer health.
Thought leadership:
- Serve as a thought partner to customers, provide insights and guidance to both internal teams and customers.
- Stay ahead of industry trends, competitive moves, and emerging technologies to anticipate customer needs and guide innovation.
What You'll Bring:
- 8+ years' experience in consulting, account management, customer success, or a related field within analytics, SaaS, or e-commerce.
- Experience at a top consulting or analytics firm, or within a leading CPG, Retail, Amazon, or SaaS organization serving those sectors.
- Strong understanding of the CPG and e-commerce landscape, with proven ability to deliver measurable business impact.
- Exceptional strategic and analytical problem-solving skills; adept at translating insights into actionable plans.
- Executive presence with outstanding communication, influencing, and relationship-building skills.
- Demonstrated commercial acumen with a record of successful renewals, upsells, and contract negotiations.
- Proven leadership and collaboration skills, able to motivate and align cross-functional teams toward shared goals.
- Data-driven decision-making mindset; adept at interpreting metrics to drive continuous improvement.
- High bias for action, entrepreneurial energy, and comfort operating in ambiguity.
- Bachelor's degree in Engineering, Economics, or a related field; MBA preferred.
- Willingness to travel and engage directly with customers.
Benefits & Perks:
The typical base pay range for this role in the London, UK area is: £84,000 - £104,000/per year. In addition, there is a 15%-20% variable, along with an equity package.
This base pay range may be inclusive of several career levels at CommerceIQ and will be narrowed based on a number of factors including the candidate's experience, qualifications, and location.
Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long-term incentives, in the form of company stock options, as well as potential discretionary bonuses. You will also receive access to:
- Comprehensive private medical insurance through Axa
- Life insurance with a cash element
- An enhanced pension plan
- Monthly reimbursements for gym, phone, and internet
- Public holidays off and a further 25 working days' holidays
Check out our LinkedIn page to learn more about what it's like to work at CommerceIQ
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.
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Customer Success Director
Posted 19 days ago
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Account Management Intern
Posted today
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Job Description
Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.
Job Description
Programme Essentials
To join one of our 12-month Internships you must meet one of the following criteria:
- You're currently an undergraduate studying at University and returning to full time education in Autumn 2027
- You're looking to gain work experience after completing your A-Levels, an equivalent course or an Apprenticeship
Additionally, you must be eligible to work in the UK without restriction for the duration of the internship from Monday 29th June 2026 – Friday 23rd July 2027.
We recommend applying to just one internship role, this helps ensure your application is considered for the opportunity that best matches your interests and skills. Choosing one allows us to focus on what excites you most and where you'll shine brightest.
What will I be doing?
Reporting to the Account Management EMEA team to help track releases, maintain planners and release grids, check market pricing and compile market overviews to help ensure the optimal release strategy and lifecycle pricing across EMEA.
What will I learn from this opportunity?
This individual will learn how to work within a matrixed organisation across many individuals and teams across international markets.
They will understand how a major studio works and how each role can impact the outcome of a successful title's launch.
They will improve or develop skills in relationship management, prioritisation and software use as well as building a network for a potential future role.
Qualifications
What do I need to bring to the role?
- Well organised – this role will manage trackers, multiple client requests and competing priorities and needs good attention to detail
- Good interpersonal skills
- Ability to manage deliverables with competing deadlines and priorities
- Commercial acumen – ideas to boost revenue encouraged
- Ideally proficiency with PowerPoint and Excel
The responsibilities associated with this position are not limited to the above description and may be modified at any time by the Company.
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to
Account Management Director
Posted today
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Job Description
Description
Our purpose is to cultivate extraordinary experiences for employees, customers and clients. We have an exciting opportunity for an experienced leader to join our award-winning team.
We believe that a diverse team brings different perspectives and experiences that drive innovation and success. We actively encourage applications from people from all backgrounds, including those from under-represented groups, to strengthen our senior leadership team.
For a Strategic Leadership Briefing Pack please email
Role purpose
Accountable for providing leadership to our Account Management team, leading the co-creation and delivery of our Account Management strategy and providing expertise and support to our internal teams and clients.
Accountable for delivering internal communications and event planning, including management of our internal events calendar and awards strategy, delivering experiential events for clients and their customers, and leading the business development proposal writing and submission process.
The role includes leading, inspiring and caring for teams, managing exceptional client relationships and working collaboratively as part of the Strategic Leadership Team.
Key responsibilities
- Lead and inspire our Account Management team of c.6 across Account Management, Business Development and Communications and Content Management to build a highly capable and engaged team with a great reputation.
- Deploy a strategic and systematic approach to promoting and delivering experiential activations and events for clients and their customers.
- Lead the delivery of our internal and external communication strategy to help our people feel informed, cared for and engaged and external audiences inspired.
- Lead the delivery of our annual calendar of activity, aligned to our strategic goals to celebrate, communicate and engage internal and external audiences.
- Work with functional teams to identify awards, and joint award entries with clients, that will celebrate our achievements internally and reinforce our reputation.
- Identify business development opportunities aligned to our strategic aims and goals to grow revenue. Support our Business Development Manager to develop and submit compliant and compelling proposals.
- Build and nurture a team of external associate consultants, so that they are engaged, informed, equipped and well placed to represent us when our pipeline of work needs additional support.
- Lead and/or partner on delivery of internal strategic projects and initiatives and provide expertise on relevant consultancy projects.
- Build strong relationships with our Ethos Farm Americas team to share best practise and drive consistency and efficiency where applicable.
- Work collaboratively as part of the Strategic Leadership Team providing support and challenge to peers to achieve the best outcomes for our people, clients and business.
- Enable a culture where our people are at the heart of everything we do, feel psychologically safe, have opportunity to excel and where our Company Values are demonstrated every day.
- Deliver all business practices safely, ethically, sustainably and in compliance with legislation.
- Identify areas for improvement and implement changes to improve outcomes and enhance efficiency.
- Identify and share learning opportunities to continuously improve our impact.
- Be an advocate for our brand and consistently live and demonstrate our Ethos Farm values.
Required knowledge, skills and experience
Essential:
- Right to Work in UK.
- The scope of this role is broad and therefore experience and capability across several of these areas is required:
- Experience providing consultancy services.
- Experience in business development including the writing of proposals and ensuring compliance with RFP requirements.
- Experience in internal and external communications, including copywriting and communicating with front line teams and external audiences.
- Experience in marketing / experiential activations and events.
- A strategic mindset with proven experience of developing and delivering differentiated products and services.
- Significant experience of stakeholder management, often in complex and matrix situations.
- Strong project planning capability to ensure projects are delivered on time, within budget, and to the required quality.
- Proven capability to deliver high quality outputs.
- Highly organised with the ability to prioritise and meet deadlines.
- Highly resilient with the innate ability to navigate ambiguity.
- Ability to lead and inspire others and provide meaning.
- Demonstrated values and ways of working aligned to our Company Values and Purpose.
About Ethos Farm
We're award-winning specialists in Employee Experience and Customer Experience, providing consultancy services, learning, people solutions and innovation, data & insights globally.
We work with leading brands across sectors including aviation, retail, rail and real estate, to cultivate and nurture thriving cultures and to overcome some of their most complex challenges.
Our purpose is to cultivate extraordinary experiences for employees, customers and clients.
We take pride in the fact that we're always making a difference and adding value. This means that we go above and beyond to provide our customers, clients, and our colleagues with an exceptional experience.
Our values are:
- We work together - We deliver the best for our clients, customers and each other.
- We deliver extraordinary service - We inspire and leave a brilliant impact.
- We see opportunity - We find solutions to exceed expectations.
- We are inclusive and kind - We value the contributions and part we all play.
- We have fun - We raise smiles and love what we do.
Job Types: Full-time, Permanent
Pay: £75,000.00-£85,000.00 per year
Benefits:
- Company pension
- Free parking
Ability to commute/relocate:
- London W14: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Strong project planning capability to ensure projects are delivered on time, within budget, and to the required quality?
Experience:
- providing consultancy services.: 2 years (preferred)
- Business development: 2 years (preferred)
Work Location: In person