559 Director Of Customer Success jobs in the United Kingdom
Group Director, Customer Success
Posted 13 days ago
Job Viewed
Job Description
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
**Job Description**
**What You'll Do**
**Lead the Regional Technical Success Function**
+ Define and execute the theatre-specific strategy for Technical Success, with full ownership of team performance across adoption, retention, and growth motions.
+ Build a **world-class TSM team** across Core (Marketing, Social, Ads) and Service (Care, Contact Center) product domains, adapted to regional customer and market context.
+ Institutionalize standards for TSM engagement across the customer lifecycle-onboarding, value realization, technical risk management, and ARR expansion.
**Serve as Executive Sponsor for Strategic Accounts**
+ Act as the **executive sponsor for the top 20 strategic customers** in your region, building relationships with C-level and SVP-level customer stakeholders.
+ Lead executive alignment conversations around **platform strategy, transformation roadmaps, AI/automation maturity, and long-term value realization** .
+ Provide direct support during key escalations, roadmap alignment sessions, renewal discussions, and QBRs-partnering closely with Sales and Product teams.
**Be a Transformation Leader**
+ Operate as a field-facing thought partner for enterprise transformation leaders-driving customer change across marketing and service operations via Sprinklr.
+ Collaborate with Services and Solution Consultants to ensure customers are building **sustainable, scalable workflows and integration architectures** .
+ Champion the strategic use of Sprinklr in modernizing customer experience, digital operations, and AI-powered decision-making.
**Build and Coach a High-Impact Team**
+ Hire, develop, and retain a diverse team of TSMs and team leads across the region-ensuring **deep product fluency, business acumen, and consultative excellence** .
+ Define and run a clear leadership operating model with your front-line managers, including forecast reviews, customer portfolio reviews, and planning cadences.
+ Coach team members to handle senior customer conversations, challenge platform usage where needed, and elevate the value of Technical Success.
**Drive Operational and Commercial Excellence**
+ Own customer health forecasting, adoption KPIs, and platform telemetry for all TSM-covered accounts in the region.
+ Partner with the Global Head of Success to define **team structure, coverage models, and** **capacity** **planning** across customer segments and product lines.
+ Drive accountability and alignment with Sales, Services, and Support-ensuring tight joint ownership of customer outcomes, risk resolution, and expansion signals.
**What Sets You Apart**
+ Experience transforming traditional customer success or account management teams into **technical, product-led organizations** .
+ Trusted partner to enterprise transformation leaders-comfortable co-authoring platform adoption roadmaps and cross-functional change plans.
+ Clear track record of **executive relationship building** , not just team management-able to sponsor accounts in pre-sales, post-sale, and turnaround situations.
+ Deep working knowledge of Sprinklr or similar multi-product platforms spanning CX, marketing, social, and contact center domains.
+ Passion for scaling high-performance teams, cultivating technical craft, and driving strategic impact through execution excellence.
**Required Qualifications**
+ Bachelor's degree in Computer Science, Business, or related field; advanced degree preferred.
+ 10+ years of experience in Customer Success, Solutions Consulting, or Technical Account Management in enterprise SaaS.
+ Proven success **leading and scaling technical customer-facing teams** in a global or multi-country theatre.
+ Executive-level presence with demonstrated ability to sponsor large enterprise customers and influence C-level stakeholders.
+ Strong understanding of both marketing (paid/organic/social) and customer service (care/contact center) operating models.
+ Deep operational capability-able to manage forecasting, success planning, team health, and cross-functional programs.
+ Familiarity with enterprise SaaS architecture, integrations (REST APIs, middleware), and AI/automation concepts.
_Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based._
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .
Group Director, Customer Success
Posted 13 days ago
Job Viewed
Job Description
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
**Job Description**
**What You'll Do**
**Lead the Regional Technical Success Function**
+ Define and execute the theatre-specific strategy for Technical Success, with full ownership of team performance across adoption, retention, and growth motions.
+ Build a **world-class TSM team** across Core (Marketing, Social, Ads) and Service (Care, Contact Center) product domains, adapted to regional customer and market context.
+ Institutionalize standards for TSM engagement across the customer lifecycle-onboarding, value realization, technical risk management, and ARR expansion.
**Serve as Executive Sponsor for Strategic Accounts**
+ Act as the **executive sponsor for the top 20 strategic customers** in your region, building relationships with C-level and SVP-level customer stakeholders.
+ Lead executive alignment conversations around **platform strategy, transformation roadmaps, AI/automation maturity, and long-term value realization** .
+ Provide direct support during key escalations, roadmap alignment sessions, renewal discussions, and QBRs-partnering closely with Sales and Product teams.
**Be a Transformation Leader**
+ Operate as a field-facing thought partner for enterprise transformation leaders-driving customer change across marketing and service operations via Sprinklr.
+ Collaborate with Services and Solution Consultants to ensure customers are building **sustainable, scalable workflows and integration architectures** .
+ Champion the strategic use of Sprinklr in modernizing customer experience, digital operations, and AI-powered decision-making.
**Build and Coach a High-Impact Team**
+ Hire, develop, and retain a diverse team of TSMs and team leads across the region-ensuring **deep product fluency, business acumen, and consultative excellence** .
+ Define and run a clear leadership operating model with your front-line managers, including forecast reviews, customer portfolio reviews, and planning cadences.
+ Coach team members to handle senior customer conversations, challenge platform usage where needed, and elevate the value of Technical Success.
**Drive Operational and Commercial Excellence**
+ Own customer health forecasting, adoption KPIs, and platform telemetry for all TSM-covered accounts in the region.
+ Partner with the Global Head of Success to define **team structure, coverage models, and** **capacity** **planning** across customer segments and product lines.
+ Drive accountability and alignment with Sales, Services, and Support-ensuring tight joint ownership of customer outcomes, risk resolution, and expansion signals.
**What Sets You Apart**
+ Experience transforming traditional customer success or account management teams into **technical, product-led organizations** .
+ Trusted partner to enterprise transformation leaders-comfortable co-authoring platform adoption roadmaps and cross-functional change plans.
+ Clear track record of **executive relationship building** , not just team management-able to sponsor accounts in pre-sales, post-sale, and turnaround situations.
+ Deep working knowledge of Sprinklr or similar multi-product platforms spanning CX, marketing, social, and contact center domains.
+ Passion for scaling high-performance teams, cultivating technical craft, and driving strategic impact through execution excellence.
**Required Qualifications**
+ Bachelor's degree in Computer Science, Business, or related field; advanced degree preferred.
+ 10+ years of experience in Customer Success, Solutions Consulting, or Technical Account Management in enterprise SaaS.
+ Proven success **leading and scaling technical customer-facing teams** in a global or multi-country theatre.
+ Executive-level presence with demonstrated ability to sponsor large enterprise customers and influence C-level stakeholders.
+ Strong understanding of both marketing (paid/organic/social) and customer service (care/contact center) operating models.
+ Deep operational capability-able to manage forecasting, success planning, team health, and cross-functional programs.
+ Familiarity with enterprise SaaS architecture, integrations (REST APIs, middleware), and AI/automation concepts.
_Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based._
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .
Account Management Specialist
Posted 13 days ago
Job Viewed
Job Description
Account Management Specialist - Gi Pro
Location - Leicester / Hybrid
Sector- Engineering
Salary up to 32k plus bonus and Award Winning Benefits
Must hold a full UK drivers license and have access to own vehicle
Why Join Us:
- Opportunity to work with a passionate and supportive team.
- Competitive salary and amazing benefits package.
- Ongoing training and professional development opportunities.
- Chance to make a meaningful impact in the lives of our employees and clients.
About the role:
As an Account Management Specialist you will be responsible for managing, servicing and growing both - new and existing accounts.
Key responsibilities:
Your role includes handling key client communications, driving account growth, and ensuring quality service through effective job matching and candidate preparation. Additionally, you will nurture client relationships to maintain active engagement and prevent account inactivity.
About You:
- Proven experience in account management within the recruitment sector, preferably in engineering.
- Excellent communication, negotiation, and organisational abilities.
- Self-motivated, goal-oriented, and capable of working independently.
- A results-driven mindset with a commitment to excellence.
If you are ready to embark on a rewarding career journey with Gi Group and contribute to our mission of excellence in recruitment, we want to hear from you!
Should you require any support or assistance, please contact your local Gi Group office.
Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.
Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.
Account Management Specialist
Posted 14 days ago
Job Viewed
Job Description
Account Management Specialist
Location: Leeds
Sector: Industrial
Salary: Up to 35k + bonus and award-winning benefits
Requirements:
- Full UK driver's license
- Access to your own vehicle
Why Join Us?
- Work alongside a passionate and supportive team
- Enjoy a competitive salary and exceptional benefits package
- Access ongoing training and professional development opportunities
- Make a meaningful impact on the lives of employees and clients
About the Role:
As an Account Management Specialist, you will manage, service, and grow both new and existing accounts, ensuring exceptional service delivery and fostering strong client relationships.
Key Responsibilities:
- Serve as the primary point of contact for client communications
- Drive account growth and deliver quality service through effective job matching and candidate preparation
- Build and maintain strong client relationships to ensure engagement and prevent account inactivity
- Collaborate on marketing efforts, including creating engaging materials for consultants
- Assist with advertising vacancies and pre-screening candidates
- Ensure compliance with all required checks and procedures
- Support the team in creating a robust candidate pipeline to drive financial success
- Take on additional duties as needed to contribute to the office's success
About You:
- Proven experience in account management, ideally within the recruitment sector and industrial field
- Strong communication, negotiation, and organisational skills
- Self-motivated, results-driven, and capable of working independently
- A commitment to delivering excellence in everything you do
Should you require any support or assistance, please contact your local Gi Group office.
Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.
Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.
Account Management Specialist
Posted 2 days ago
Job Viewed
Job Description
Account Management Specialist - Gi Pro
Location - Leicester / Hybrid
Sector- Engineering
Salary up to 32k plus bonus and Award Winning Benefits
Must hold a full UK drivers license and have access to own vehicle
Why Join Us:
- Opportunity to work with a passionate and supportive team.
- Competitive salary and amazing benefits package.
- Ongoing training and professional development opportunities.
- Chance to make a meaningful impact in the lives of our employees and clients.
About the role:
As an Account Management Specialist you will be responsible for managing, servicing and growing both - new and existing accounts.
Key responsibilities:
Your role includes handling key client communications, driving account growth, and ensuring quality service through effective job matching and candidate preparation. Additionally, you will nurture client relationships to maintain active engagement and prevent account inactivity.
About You:
- Proven experience in account management within the recruitment sector, preferably in engineering.
- Excellent communication, negotiation, and organisational abilities.
- Self-motivated, goal-oriented, and capable of working independently.
- A results-driven mindset with a commitment to excellence.
If you are ready to embark on a rewarding career journey with Gi Group and contribute to our mission of excellence in recruitment, we want to hear from you!
Should you require any support or assistance, please contact your local Gi Group office.
Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.
Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.
Account Management Specialist
Posted 2 days ago
Job Viewed
Job Description
Account Management Specialist
Location: Leeds
Sector: Industrial
Salary: Up to 35k + bonus and award-winning benefits
Requirements:
- Full UK driver's license
- Access to your own vehicle
Why Join Us?
- Work alongside a passionate and supportive team
- Enjoy a competitive salary and exceptional benefits package
- Access ongoing training and professional development opportunities
- Make a meaningful impact on the lives of employees and clients
About the Role:
As an Account Management Specialist, you will manage, service, and grow both new and existing accounts, ensuring exceptional service delivery and fostering strong client relationships.
Key Responsibilities:
- Serve as the primary point of contact for client communications
- Drive account growth and deliver quality service through effective job matching and candidate preparation
- Build and maintain strong client relationships to ensure engagement and prevent account inactivity
- Collaborate on marketing efforts, including creating engaging materials for consultants
- Assist with advertising vacancies and pre-screening candidates
- Ensure compliance with all required checks and procedures
- Support the team in creating a robust candidate pipeline to drive financial success
- Take on additional duties as needed to contribute to the office's success
About You:
- Proven experience in account management, ideally within the recruitment sector and industrial field
- Strong communication, negotiation, and organisational skills
- Self-motivated, results-driven, and capable of working independently
- A commitment to delivering excellence in everything you do
Should you require any support or assistance, please contact your local Gi Group office.
Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.
Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.
Associate Director, Account Management
Posted today
Job Viewed
Job Description
Associate Director, Account Management
Job Description
We're Concentrix. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
We are seeking an experienced and results-driven **Associate Director, Account Management** to manage a portfolio of strategic global account. This individual contributor role focuses on deepening client relationships, identifying growth opportunities, managing commercial engagements, and ensuring the delivery of exceptional service. The successful candidate will be a consultative seller and strategic thinker with a strong understanding of client needs and industry trends.
**What you will do in this role**
In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.
**Client Relationship Management**
+ Serve as the primary point of contact for assigned account, ensuring strong, long-term relationships with key decision-makers and stakeholders.
+ Build and expand relationships beyond traditional buying towers to uncover new opportunities.
+ Gain a deep understanding of the client's business model, challenges, and goals to proactively identify solutions and growth opportunities.
+ Conduct regular strategic business reviews with clients to communicate performance, discuss initiatives, and align on business objectives.
**Strategic Account Growth**
+ Develop and execute forward-looking account plans that align with client objectives and Concentrix growth targets.
+ Identify, develop, and present multi-service proposals, including Concentrix or partner technology solutions.
+ Actively manage the sales lifecycle for upsell opportunities: from lead generation to proposal development, pricing, negotiation, and closure.
+ Support responses to RFPs, RFIs, and RFQs in collaboration with cross-functional teams.
**Commercial & Contract Management**
+ Lead and support contract renewals and commercial negotiations to ensure win-win outcomes.
+ Track contract timelines and proactively engage with clients to ensure timely renewals.
**Cross-Functional Collaboration**
+ Partner with internal stakeholders across Sales Support, Operations, Finance, and Product to ensure delivery excellence and alignment on client initiatives.
+ Provide market and client intelligence to internal teams to inform strategy, product development, and continuous improvement.
+ Maintain and update CRM tools (e.g., Salesforce) with accurate account data, sales activity, and opportunity pipeline information.
**Your qualifications**
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you have:
+ Proven experience identifying problems and developing solutions (via core audit knowledge, and conceptual and analytical thinking) as well as established experience managing time, resources, and projects.
+ Proven experience in strategic account management or client-facing roles, ideally within BPO, technology, or enterprise services. Experience in Content Moderation, Financial Crime & Compliance, Trust & Safety, or B2B environments is preferred.
+ Strong consultative selling and relationship management skills with executive-level stakeholders.
+ Demonstrated success in managing and growing enterprise accounts, responding to RFPs/RFIs/RFQs, and leading commercial negotiations.
+ Solid understanding of business operations, industry trends, and competitive landscape.
+ Strong problem-solving skills and ability to navigate complex, matrixed environments.
+ Excellent communication skills-both written and verbal-with the ability to engage and influence stakeholders at all levels.
+ Proficiency with Microsoft Office Suite and CRM platforms (Salesforce preferred).
+ Bachelor's degree in business, Marketing, or a related field; MBA is a plus.
+ Flexibility to travel (approximately 20%).
+ **Key Competencies**
+ **Strategic Thinking** - Able to align account strategy with broader business goals.
+ **Client Focus** - Committed to delivering value and building trust with clients.
+ **Results-Oriented** - Track record of meeting or exceeding revenue and client satisfaction goals.
+ **Adaptability** - Comfortable navigating change and solving complex challenges.
+ **Collaboration** - Works effectively across departments to achieve shared objectives.
**Power the best version of you!**
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
**Concentrix is an equal opportunity employer**
_We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws._
Location:
IRL Work-at-Home
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Be The First To Know
About the latest Director of customer success Jobs in United Kingdom !
Senior Director Account Management
Posted 13 days ago
Job Viewed
Job Description
We are looking for a Senior Director, Account Management to drive client satisfaction for a portfolio of assigned clients. The successful candidate will demonstrate knowledge, skills and ability in managing multiple business lines and have proven capability to develop strategic account plans and drive revenue ensuring a profitable client portfolio.
Principal/Essential Duties and Responsibilities
1. Accountable for client facing strategic management of a portfolio of clients, majority of them having multiple product lines (domestic, international, household goods). Coordinates business reviews with clients, work with client to provide value added solutions to their identified goals.
2. Drive financial health of assigned clients. Identify and help drive incremental revenue/growth opportunities, including but not limited to regional expansion of services delivered, new product upsells, manage receivables, and client related travel cost.
3. Monitor and review service delivery escalations and works with appropriate parties to resolve issues to the client's satisfaction. Builds positive working relationships with operations and other client support groups to agree on root cause, develop solutions to prevent reoccurrence and determine timely client communication.
4. Documents and maintains timely and accurate client requirements and profile information. Assists with implementation of technology changes and new services for an existing client.
5. Demonstrates leadership qualities by teaching, mentoring and aiding in the development of team members and team initiatives.
6. Partners with the Global Sales team when required.
Required Skills
Required Skills
The successful candidate will have the ability to:-
· Manage a high volume and complex Client portfolio.
· Work in a Champion/Challenger model, always positioning Graebel ahead of the competition
· Create complex reports, detailed business communications, policies, process and procedures.
· Give effective presentations to management and large groups
· Calculate figures and amounts such as discounts interest, commissions, proportions and percentages.
· Work proficiently in a variety of computer based programs including but not limited to Google Workspace Suite, Microsoft Outlook, PowerPoint, Excel and Word. Ability to work within web-based applications.
Required Experience
Required Education/Experience
· Bachelor's degree in business, International Business, Management or other relevant field required. 5 years of relevant work experience acceptable in lieu of formal education.
· Minimum 7 years of professional relocation industry experience with at least 5 years of previous account management experience.
Head of Account Management
Posted 568 days ago
Job Viewed
Job Description
Hi, I’m Darren, Chief Growth Officer at Mention Me and I’m hiring! Before I tell you more about the role, here's a little bit about Mention Me and what we do.
Becoming a Mentioneer means you’ll be joining our Customer Advocacy Intelligence® movement, which is changing the world of marketing.
Our data-driven Advocacy Intelligence Platform equips brands to drive growth through their fans by encouraging and rewarding personal recommendations.
There’s a good chance you’ve already come across us while online shopping from Puma, Michael Kors, ASOS, Ray Ban, or any other of the 500+ brands we work with.
We’ve delivered more than 5.5m referrals totalling over $2bn in revenue for our clients.
Now, our vision to make all brands think advocacy-first is stepping up a gear, and you might be just who we need to help us.
The RoleWe’ve got big plans to scale our business. As we embark on that adventure, our Account Management team will play a significant role in accelerating our growth.
As Head of Account Management, you will lead the team to maintain customer revenue while working towards NRR targets quarterly. You will own renewal and churn mitigation as well as drive upsell and expansion.
If you’re a leader with 3-4 years of proven Head of Account Management experience in B2B Martech and enjoy the fast-paced world of SaaS then this could be a great opportunity for you to make a real impact as we revolutionise the world of marketing with our market leading Advocacy-first vision.
What you’ll do:- Manage a brilliant, driven and fun team of Account Managers
- Deliver on an NRR number, made up of renewals, expansions and upsells within our existing client base
- Work very closely with Customer Success leaders to drive adoption of our Advocacy value proposition which will fuel our retention & growth across the client base
- Successfully managed a team of Account Managers to an NRR target
- Experience with Enterprise clients
- Taken full responsibility/ownership over the book from a commercial perspective
- Worked in a matrixed environment, balancing sales & customer success needs
- A track record of taking a new product offering to market and managing that change through a team
- CRM/CDP SAAS platform background would be ideal
- Demonstrable history of harnessing new and innovative approaches mixing strategic thinking and hustle.
Here are some of our favourite perks and benefits, but we have so many more!
Sales - Account Management Apprentice / Graduate
Posted 14 days ago
Job Viewed
Job Description
Sales – Account Management Apprentice / Graduate
Location: Borehamwood, WD6 1JD
Salary: £16,000 per annum for an apprentice, depending on experience we would pay up to £25,000 for a graduate.
Contract: Full time, Permanent
Benefits: 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years’ service, Private Health Insurance after 2 years’ service
At Chalkline, we’re more than just a Microsoft Solutions Partner – we’re a people-first business!
Chalkline was founded on a common goal, to provide bespoke enterprise-level business IT support with top-tier customer service.
Since 2016, we’ve helped businesses embrace their own unique digital transformation through industry expertise, tried and tested processes and genuine relationships.
Are you passionate about technology and sales
Do you want to start a career in IT
As part of our growth, we are looking for our next superstar to join our team to work in a supportive, dynamic environment and be part of our Sales team.
This is an excellent opportunity for an enthusiastic, detail orientated person who wants to be part of an innovative tech company!
You will be an integral part of the sales team which provides excellent solutions and services to our clients. The role is a full-time office-based role. #
With all necessary training provided, you will be responsible for:
- Supporting sales team with administrative tasks li>Carrying out constant communication with our clients & colleagues
- Developing and maintaining customer relationships
- Supporting on quoting for & handling procurement of hardware
- Supporting in assessing and qualifying sales leads
- Being involved in closing sales, including negotiation, objection handling, and processing the sale/renewal
- Learning IT projects processes, collaborating with the technical team to ensure client satisfaction
- Understanding and explaining the technical portfolio and IT technical systems sold within the organisation and use current hardware and operating systems available
- Staying updated on industry trends and product knowledge
In order to be successful in this role you should have:
- Accuracy, with great attention to detail
- Excellent written and spoken English
- A positive can-do attitude
- Analytical thinking
- Ability to work autonomously as well as working as part of a team
- Effective time management with the ability to multi-task
- Proficiency in Microsoft applications
Why Join Chalkline
- Work with the latest Microsoft technologies
- Gain industry-recognised certifications
- Be part of a friendly, supportive team that values quality and professionalism
- Receive continuous learning and development opportunities
- Make a real impact in a growing business
Plus free parking, training programmes and much more!
If you feel you have the skills and experience to be successful in this role then click on “APPLY ” today!
No agencies please.