223 Director Of Customer Success jobs in the United Kingdom

Weu2019re seeking a highly motivated, visionary and experienced Enterprise Commercial CSAM leader u2014 someone who has held senior roles and led enterprise-scale delivery organizations, or driven Technology strategy and innovation across complex organizations. The ideal candidate will bring a blend of technical depth, operational excellence, business acumen, and a track record of shaping and delivering impactful Customer transformations.



This leader will oversee our Enterprise Commercial, Financial Services and Retail & Consumer Goods industries and Partner with the Public Sector CSAM Leader, itu2019s a customer-facing role, managing the teams that are the faces of the overall technical relationship and strategy between the customers and Microsoft. Your teams will own Unified customer engagements and the ideal candidate will have experience in building teams of customer-facing roles with technical expertise.



With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoftu2019s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.



As a Customer Success Account Management (CSAM) Senior Director, you lead a high performing team of Customer Success Account Managers (CSAMs) in varying stages of career development, cloud adoption, portfolio and program management, cloud service management and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!



This role has direct people management responsibility for CSAMu2019s, has overall accountability for their teamu2019s end to end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders. Through their team the CSAM Senior Director is responsible for driving a repeatable and predictable business by leading a team through a coach, model, care framework driving strategic planning and the orchestration of delivery resources to drive strong customer outcomes aligned to their top priorities. This role has a flexible work model and can be performed from home or office with an estimated 25% travel dependent on customer portfolio.



**Responsibilities**



Responsibilities


Customer Relationship Management u2013 You will lead by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
Customer Success leadership u2013 Customer Strategy and Growth u2013 You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
You will develop a team culture identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption.u200b
Customer Success Leadership and Consumption Leadership u2013 You will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.
Customer Success Leadership u2013 Delivery and Program Management u2013 You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan , and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
Technical Relevance u2013 You will stay current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people.



**Qualifications**



Qualifications



**Preferred Qualifications (PQs)**


Extensive experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
Extensive work experience within customer industry
Extensive experience in people management
Extensive experience managing a consumption portfolio
Project Management Institute (PMI) or equivalent Project Management certification
Prosci or equivalent certification



Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
**Job Description**
**What You'll Do**
**Lead the Regional Technical Success Function**
+ Define and execute the theatre-specific strategy for Technical Success, with full ownership of team performance across adoption, retention, and growth motions.
+ Build a **world-class TSM team** across Core (Marketing, Social, Ads) and Service (Care, Contact Center) product domains, adapted to regional customer and market context.
+ Institutionalize standards for TSM engagement across the customer lifecycle-onboarding, value realization, technical risk management, and ARR expansion.
**Serve as Executive Sponsor for Strategic Accounts**
+ Act as the **executive sponsor for the top 20 strategic customers** in your region, building relationships with C-level and SVP-level customer stakeholders.
+ Lead executive alignment conversations around **platform strategy, transformation roadmaps, AI/automation maturity, and long-term value realization** .
+ Provide direct support during key escalations, roadmap alignment sessions, renewal discussions, and QBRs-partnering closely with Sales and Product teams.
**Be a Transformation Leader**
+ Operate as a field-facing thought partner for enterprise transformation leaders-driving customer change across marketing and service operations via Sprinklr.
+ Collaborate with Services and Solution Consultants to ensure customers are building **sustainable, scalable workflows and integration architectures** .
+ Champion the strategic use of Sprinklr in modernizing customer experience, digital operations, and AI-powered decision-making.
**Build and Coach a High-Impact Team**
+ Hire, develop, and retain a diverse team of TSMs and team leads across the region-ensuring **deep product fluency, business acumen, and consultative excellence** .
+ Define and run a clear leadership operating model with your front-line managers, including forecast reviews, customer portfolio reviews, and planning cadences.
+ Coach team members to handle senior customer conversations, challenge platform usage where needed, and elevate the value of Technical Success.
**Drive Operational and Commercial Excellence**
+ Own customer health forecasting, adoption KPIs, and platform telemetry for all TSM-covered accounts in the region.
+ Partner with the Global Head of Success to define **team structure, coverage models, and** **capacity** **planning** across customer segments and product lines.
+ Drive accountability and alignment with Sales, Services, and Support-ensuring tight joint ownership of customer outcomes, risk resolution, and expansion signals.
**What Sets You Apart**
+ Experience transforming traditional customer success or account management teams into **technical, product-led organizations** .
+ Trusted partner to enterprise transformation leaders-comfortable co-authoring platform adoption roadmaps and cross-functional change plans.
+ Clear track record of **executive relationship building** , not just team management-able to sponsor accounts in pre-sales, post-sale, and turnaround situations.
+ Deep working knowledge of Sprinklr or similar multi-product platforms spanning CX, marketing, social, and contact center domains.
+ Passion for scaling high-performance teams, cultivating technical craft, and driving strategic impact through execution excellence.
**Required Qualifications**
+ Bachelor's degree in Computer Science, Business, or related field; advanced degree preferred.
+ 10+ years of experience in Customer Success, Solutions Consulting, or Technical Account Management in enterprise SaaS.
+ Proven success **leading and scaling technical customer-facing teams** in a global or multi-country theatre.
+ Executive-level presence with demonstrated ability to sponsor large enterprise customers and influence C-level stakeholders.
+ Strong understanding of both marketing (paid/organic/social) and customer service (care/contact center) operating models.
+ Deep operational capability-able to manage forecasting, success planning, team health, and cross-functional programs.
+ Familiarity with enterprise SaaS architecture, integrations (REST APIs, middleware), and AI/automation concepts.
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
**Job Description**
**What You'll Do**
**Lead the Regional Technical Success Function**
+ Define and execute the theatre-specific strategy for Technical Success, with full ownership of team performance across adoption, retention, and growth motions.
+ Build a **world-class TSM team** across Core (Marketing, Social, Ads) and Service (Care, Contact Center) product domains, adapted to regional customer and market context.
+ Institutionalize standards for TSM engagement across the customer lifecycle-onboarding, value realization, technical risk management, and ARR expansion.
**Serve as Executive Sponsor for Strategic Accounts**
+ Act as the **executive sponsor for the top 20 strategic customers** in your region, building relationships with C-level and SVP-level customer stakeholders.
+ Lead executive alignment conversations around **platform strategy, transformation roadmaps, AI/automation maturity, and long-term value realization** .
+ Provide direct support during key escalations, roadmap alignment sessions, renewal discussions, and QBRs-partnering closely with Sales and Product teams.
**Be a Transformation Leader**
+ Operate as a field-facing thought partner for enterprise transformation leaders-driving customer change across marketing and service operations via Sprinklr.
+ Collaborate with Services and Solution Consultants to ensure customers are building **sustainable, scalable workflows and integration architectures** .
+ Champion the strategic use of Sprinklr in modernizing customer experience, digital operations, and AI-powered decision-making.
**Build and Coach a High-Impact Team**
+ Hire, develop, and retain a diverse team of TSMs and team leads across the region-ensuring **deep product fluency, business acumen, and consultative excellence** .
+ Define and run a clear leadership operating model with your front-line managers, including forecast reviews, customer portfolio reviews, and planning cadences.
+ Coach team members to handle senior customer conversations, challenge platform usage where needed, and elevate the value of Technical Success.
**Drive Operational and Commercial Excellence**
+ Own customer health forecasting, adoption KPIs, and platform telemetry for all TSM-covered accounts in the region.
+ Partner with the Global Head of Success to define **team structure, coverage models, and** **capacity** **planning** across customer segments and product lines.
+ Drive accountability and alignment with Sales, Services, and Support-ensuring tight joint ownership of customer outcomes, risk resolution, and expansion signals.
**What Sets You Apart**
+ Experience transforming traditional customer success or account management teams into **technical, product-led organizations** .
+ Trusted partner to enterprise transformation leaders-comfortable co-authoring platform adoption roadmaps and cross-functional change plans.
+ Clear track record of **executive relationship building** , not just team management-able to sponsor accounts in pre-sales, post-sale, and turnaround situations.
+ Deep working knowledge of Sprinklr or similar multi-product platforms spanning CX, marketing, social, and contact center domains.
+ Passion for scaling high-performance teams, cultivating technical craft, and driving strategic impact through execution excellence.
**Required Qualifications**
+ Bachelor's degree in Computer Science, Business, or related field; advanced degree preferred.
+ 10+ years of experience in Customer Success, Solutions Consulting, or Technical Account Management in enterprise SaaS.
+ Proven success **leading and scaling technical customer-facing teams** in a global or multi-country theatre.
+ Executive-level presence with demonstrated ability to sponsor large enterprise customers and influence C-level stakeholders.
+ Strong understanding of both marketing (paid/organic/social) and customer service (care/contact center) operating models.
+ Deep operational capability-able to manage forecasting, success planning, team health, and cross-functional programs.
+ Familiarity with enterprise SaaS architecture, integrations (REST APIs, middleware), and AI/automation concepts.
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .

Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society.  

Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards.  

We work with over 70,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management – the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we’re looking for superb talent to join us on this journey.  

As we grow, we’re fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company.  

The team is diverse and friendly. We value fun: most days you’ll find a social event or learning opportunity to get involved with, including company socials, away days, philanthropic activities and lunch & learns.

Our Mission

We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. 

The Role

As Director of Customer Success, you will be responsible for leading our digital customer success strategy, driving customer adoption, retention and growth. You'll play a pivotal role in implementing our Digital Customer Success vision, balancing cutting-edge technology with strategic human-centric approaches. The ideal candidate will be a strategic leader responsible for managing the entire customer lifecycle, driving customer adoption, retention and growth while fostering a culture of excellence and innovation. This is a 12-month Mat Cover contract.

Key Responsibilities

Strategy and Leadership

• Develop and execute a comprehensive Customer Success strategy aligned with business objectives to include:
• Driving customer adoption, retention and expansion
• Creating scalable, repeatable success models
• Manage and optimise customer segmentation and engagement models
• Lead the digital transformation of our customer journey to deliver quantifiable outcomes for growth, efficiency and retention
• Drive revenue growth and Net Revenue Retention (NRR) with a focus on exceptional customer experience
• Accountability for customer success across the organisation

Customer Experience

• Drive continuous improvement in onboarding and adoption flows
• Create personalised customer communication strategies
• Develop sophisticated customer health tracking and predictive analytics
• Reduce time-to-value through intelligent product engagement
• Drive and oversee playbooks for account management and customer progression
• Serve as an executive sponsor for key accounts and manage complex customer interactions and negotiations

Technology & data management

• Create and present analytical reports to support business strategy
• Develop and maintain customer success tech stack
• Create efficient workflows and automation processes
• Implement customer relationship management best practices
• Utilise data analytics tools to derive customer insights and drive data driven decisions

·    Manage and optimise key performance indicators:

• GRR and NRR
• Churn rate
• Customer Satisfaction (CSAT)
• Net Promoter Score (NPS)
• Adoption rates
• Expansion opportunities

Team Development

• Lead and develop a team of 6 direct reports
• Foster a culture of continuous learning and innovation with support for career progression
• Upskill team in digital customer success techniques and advanced analytics

Cross-Functional Collaboration

• Align Customer Success initiatives with Product, Marketing, Sales, and Corporate functions
• Facilitate customer-centric product development
• Create unified approaches to customer success, resolve conflicts and lead cross-functional initiatives

Requirements

What We're Looking For

Qualifications

• Proven experience in progressive Customer Success leadership roles
• Proven track record of digital transformation and customer retention
• Experience in SaaS or technology-driven business environments
• Experience in Financial Technology or Governance desired

Key Skills

• Strong analytical and strategic thinking skills
• Exceptional communication and interpersonal abilities
• Experience in process optimisation and technological automation with a proven track record of change management
• Demonstrated ability to drive customer-centric strategies
• Expertise in CRM and Customer Success Platforms (such as, Gainsight, Planhat, Totango, Vitally)
• Proficiency in data visualisation and automation tools

Benefits

We pride ourselves on our great working environment and package. Here’s some of what’s on offer:  

• Private Pension Scheme 
• BUPA Health and Dental insurance
• Group life insurance: 4x annual salary 
• 26 holiday days per calendar year in addition to Bank Holidays 
• Cycle to work scheme 
• Employee Assistance Program including Bereavement and Probate Helpline 
• Eyecare and Flu Jab vouchers 
• Enhanced Parental Leave 

A high-growth, digital-first consumer insights business is seeking a Customer Success Director to lead some of its most significant client partnerships within the FMCG/CPG sector.

This is a key leadership role focused on driving commercial growth, deepening strategic relationships, and delivering high-impact behavioral insights that influence consumer decision-making at the point of purchase.

You will oversee a portfolio valued between £1M–£M+, managing both delivery and growth while mentoring a high-performing client success team.

This is an opportunity to work at the intersection of behavioural science, AI-enabled research, and brand strategy—helping some of the world’s most recognised brands optimise packaging, shopper experiences, and in-market performance.

Key Responsibilities

• Lead Strategic Accounts: Own and grow a portfolio of high-value client relationships across the retail and FMCG landscape.
• Drive Commercial Growth: Develop strategic account plans, build executive-level partnerships, and maintain a healthy pipeline (£750 in active proposals ).
• Deliver Strategic Value: Translate complex behavioral and shopper data into actionable insights that directly influence brand growth and consumer behavior.
• Cross-Functional Collaboration: Work closely with qualitative, quantitative, and AI/data science teams to deliver integrated research solutions.
• Team Leadership: Manage and mentor a team of insights professionals, fostering a high-performance and growth-oriented culture.
• Contribute to Company Strategy: Engage in cross-company initiatives, influence product development, and help shape the organization's evolution.
• Client Advocacy: Be the voice of the customer internally, ensuring solutions meet both short-term goals and long-term vision.

Required Experience:

• A number of years in market research, customer success, shopper insights, or a closely related commercial/consulting role.
• Proven track record managing and growing large client portfolios, ideally with Fortune 500 or major FMCG/CPG clients.
• Strong understanding of traditional research (quant & qual) as well as digital/AI-enabled methodologies.
• Prior experience working on packaging insights, retail decision-making, or point-of-purchase strategy a plus.

Soft Skills & Leadership:

• Strategic thinker with hands-on execution ability
• Collaborative, empowering leadership style
• Outstanding client communication and stakeholder management
• Strong commercial acumen and decision-making confidence
• Naturally curious, data-literate, and insights-driven

A high-growth, digital-first consumer insights business is seeking a Customer Success Director to lead some of its most significant client partnerships within the FMCG/CPG sector.

This is a key leadership role focused on driving commercial growth, deepening strategic relationships, and delivering high-impact behavioral insights that influence consumer decision-making at the point of purchase.

You will oversee a portfolio valued between £1M–£M+, managing both delivery and growth while mentoring a high-performing client success team.

This is an opportunity to work at the intersection of behavioural science, AI-enabled research, and brand strategy—helping some of the world’s most recognised brands optimise packaging, shopper experiences, and in-market performance.

Key Responsibilities

• Lead Strategic Accounts: Own and grow a portfolio of high-value client relationships across the retail and FMCG landscape.
• Drive Commercial Growth: Develop strategic account plans, build executive-level partnerships, and maintain a healthy pipeline (£750 in active proposals ).
• Deliver Strategic Value: Translate complex behavioral and shopper data into actionable insights that directly influence brand growth and consumer behavior.
• Cross-Functional Collaboration: Work closely with qualitative, quantitative, and AI/data science teams to deliver integrated research solutions.
• Team Leadership: Manage and mentor a team of insights professionals, fostering a high-performance and growth-oriented culture.
• Contribute to Company Strategy: Engage in cross-company initiatives, influence product development, and help shape the organization's evolution.
• Client Advocacy: Be the voice of the customer internally, ensuring solutions meet both short-term goals and long-term vision.

Required Experience:

• A number of years in market research, customer success, shopper insights, or a closely related commercial/consulting role.
• Proven track record managing and growing large client portfolios, ideally with Fortune 500 or major FMCG/CPG clients.
• Strong understanding of traditional research (quant & qual) as well as digital/AI-enabled methodologies.
• Prior experience working on packaging insights, retail decision-making, or point-of-purchase strategy a plus.

Soft Skills & Leadership:

• Strategic thinker with hands-on execution ability
• Collaborative, empowering leadership style
• Outstanding client communication and stakeholder management
• Strong commercial acumen and decision-making confidence
• Naturally curious, data-literate, and insights-driven

Account Management Specialist - Gi Pro

Location - Leicester / Hybrid

Sector- Engineering

Salary up to 32k plus bonus and Award Winning Benefits

Must hold a full UK drivers license and have access to own vehicle

Why Join Us:

• Opportunity to work with a passionate and supportive team.
• Competitive salary and amazing benefits package.
• Ongoing training and professional development opportunities.
• Chance to make a meaningful impact in the lives of our employees and clients.

About the role:

As an Account Management Specialist you will be responsible for managing, servicing and growing both - new and existing accounts.

Key responsibilities:

Your role includes handling key client communications, driving account growth, and ensuring quality service through effective job matching and candidate preparation. Additionally, you will nurture client relationships to maintain active engagement and prevent account inactivity.

About You:

• Proven experience in account management within the recruitment sector, preferably in engineering.
• Excellent communication, negotiation, and organisational abilities.
• Self-motivated, goal-oriented, and capable of working independently.
• A results-driven mindset with a commitment to excellence.

If you are ready to embark on a rewarding career journey with Gi Group and contribute to our mission of excellence in recruitment, we want to hear from you!

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

Account Management Specialist - Gi Pro

Location - Leicester / Hybrid

Sector- Engineering

Salary up to 32k plus bonus and Award Winning Benefits

Must hold a full UK drivers license and have access to own vehicle

Why Join Us:

• Opportunity to work with a passionate and supportive team.
• Competitive salary and amazing benefits package.
• Ongoing training and professional development opportunities.
• Chance to make a meaningful impact in the lives of our employees and clients.

About the role:

As an Account Management Specialist you will be responsible for managing, servicing and growing both - new and existing accounts.

Key responsibilities:

Your role includes handling key client communications, driving account growth, and ensuring quality service through effective job matching and candidate preparation. Additionally, you will nurture client relationships to maintain active engagement and prevent account inactivity.

About You:

• Proven experience in account management within the recruitment sector, preferably in engineering.
• Excellent communication, negotiation, and organisational abilities.
• Self-motivated, goal-oriented, and capable of working independently.
• A results-driven mindset with a commitment to excellence.

If you are ready to embark on a rewarding career journey with Gi Group and contribute to our mission of excellence in recruitment, we want to hear from you!

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

Account Management Lead
Location: UK Flexible Location
Salary: £49,150 to £56,108 per annum
Hours: 35 per week
Contract: x12 months Fixed Term Contract (Maternity Leave)

Could you lead a team that builds and nurtures powerful corporate partnerships - partnerships that bring humanity to the heart of business and help people in crisis, here in the UK and around the world?

Could you grow and ev.

WHJS1_UKTJ