1773 Customer Satisfaction Service Manager Midlands Based jobs in Stourbridge

Overview:

At Morgan Advanced Materials , our rich history and dedication to innovation define who we are. Since our establishment in the UK in 1856, we have expanded globally, now operating across 70 sites in 18 countries. Our goal is to create a more sustainable world and enhance quality of life. We actively pursue this purpose through the development and production of advanced materials. 

Within our business unit, we specialise in innovating cutting-edge carbon, graphite, and carbide products that deliver outstanding performance. We use our expertise to tackle complex challenges across many diverse industries to provide effective solutions for our valued customers. 

Our products are shaping a better future; from enabling electric cars to charge faster and drive longer distances to maximising the operational efficiency of wind turbines. We are proud to help generate power for billions of people, deliver water to drought-stricken regions, improve the efficiency of industrial pumps, and protect lives both on the land and in the air. 

Key Figures:  Revenue £1,100.7m (2024), ~8,000 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK.  Listed on London Stock Exchange; Member of the FTSE 250 Index.

Responsibilities:

Customer relationships:

To communicate with allocated customers on a daily basis :

• To fix the sales conditions with the customers in relationship with external sales and sales manager
li>To contact customers : to have a regular phone contact with the allocated customers and update the data in IFS
• To answer to phone calls, mails, of the customers concerning delivery, stocks, current orders, quotes and complaints
• To inform the customer about the follow up of  his complaint, his deliveries
li>To manage stock orders
• To ask for additional information for the execution of the order upon request of the other departments
• To welcome and to take care of customers during plant tour
• To assist in the preparation of customer budgets in coordination with management and external sales
• To ensure technical support :
  external : to customers, to external sales
  internal : explanation of customers’ requirements

Quote and orders:

To manage the quote-

< i>To prepare the quote upon customer’s requirements applying prices and conditions defined by the  management : to issue prices, communicate with the customer and  to file the quote
• Chasing the quote for getting prices information
• Communicate with PPP department for non standard quotes

Information and communication:

• To handle the data base and all sales information and to file also orders and complaints
• To dispatch any accurate information to the different department and to file it in IFS
• To communicate with external sales :
• To prepare the information required for the visits based on visit planner, to file visit reports and update data in the system. To give external sales all support in term of information, follow up.
• To participate to the organization of sales meetings and to attend them

Additional duties:

• To be the backup of any customer representative when necessary
• To welcome customers and be in charge of their welfare
• To carry out any other reasonable tasks required
• To respect the quality management procedure ISO 9001 version 2000 and the internal rules
• To respect the environment and safety rules

Qualifications / Experience required:

• Minimum of 3 years experience in a customer service environment 
li>Has experience in a busy office environment
• Experience in Manufacturing would bepreferred
• Educated to A-Level or equivalent
• Has a minimum GCSE of Grade B in Maths and Grade C English GCSE

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer I

Customer Service Coordinator
Location: Birmingham.
Salary: GBP32,000 per year
Hours: Monday - Friday, 8.30am - 4.30pm.
Job type: Full-time, permanent

Bridge Recruitment is helping one of our established clients recruit for two experienced Customer Service Coordinators role to join their ever-expanding team.
Responsibilities of the Customer Service Coordinator:
Process sales orders and maintain order data
Handle customer enquiries from order to delivery
Advise customers of order status, changes and supply issues
Liaise and interact with other departments to ensure:
o effective order progression
o effective problem resolution
o accurate customer feedback
Perform customer verifications
Perform general office duties and project work as required
Requirements of the Customer Service Coordinator:
Excellent telephone manner
Strong communication skills (verbal and written)
A strong customer service approach
A committed team player
A confident user of standard MS Office applications (Outlook, Word, Excel)
Familiar with CRM systems (ideally Salesforce)
A proactive approach to work and problems
If you feel like you meet the above criteria for the Customer Service Coordinator role, then please apply now!

Are you looking for a new career in sales and customer service?

Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales advisor and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales advisor and marketing industry.

Within this opportunity you will be working alongside the best sales advisors and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events or residential environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives.

Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales advisor and customer service environment.

Successful candidates will:

Have strong communication skills and customer service skills

Be self-motivated

Have a tenacious approach to personal development

Possess a competitive sales mentality

Have an entrepreneurial mind-set

Sales advisors and Customer Service advisors will:

Approach new and potential customers on behalf of their clients

Keep up to date with relevant client product information

Understand customer trends and market traits

Provide excellent Customer Service in a professional manner

Complete Sales and relevant paperwork to a high standard

Set individual sales targets and goals to achieve

No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'.

Apply now.

* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying

• Managing outgoing and incoming customer calls and managing email enquiry systems.
• To keep track of delivery records from the drivers.
• Upselling to customers to ensure continued revenue stream.
• Handling customer enquiries around availability of services and pricing.
• Explaining service and pricing.
• Negotiate prices with customers to ensure best margins achieved.
• Following up on all enquiries via calls and emails.
• Liaise with other branches and 3rd party suppliers and ensure best prices.
• Develop lasting customer relationships.
• Accurately and efficiently entering all customer information and order details into the system.
• Provide a high level of customer care through regular contact, obtaining feedback and monitoring account performance.
• Resolving customer issues and queries as necessary.

• Experience working in a customer service led & administrative role.
• Knowledge of sales processes and customer service skills.
• Excellent communication with a strong focus on excellent customer service and relationship building skills.
• Strong interpersonal skills, able to organise, administer, plan and prioritise effectively.
• Experience of Microsoft Office, Word and Excel and knowledge of CRM systems too.

Customer Service Advisor

Full time; Monday to Friday, 9 am to 5 pm

Permanent Employee

Previous admin experience desirable

Based at our Head Office in Stafford Park, Telford

MUST be local to Telford

Vivactive Ltd is listed as the 80th fastest growing company in the Midlands, with a growth of over 20% year on year. We have won awards locally for being a high achieving company, and we're a great place to work. We focus on career development and promotion – if you're looking for a career and not just a job, apply now!

Customer Services Advisors are the front-line of our business, dealing directly with our valued customers. Whether you’re working on inbound calls or emails we’ll train you to give exceptional customer service. You are never just a cog in a wheel.

We want to employ customer champions to take orders, convert customers to better value own-label products and services, effectively handle customer queries and complaints, and work in the background on our websites. No experience is necessary as our CS training team will teach you all the skills you need. 

Experience of webchat is desirable but not essential. 

Benefits

What's in it for you? Please take the time to read our extensive list of benefits below:

• Market-leading annual leave pro-rata to 23 days plus 8 bank holidays (31 days in total)

• Your birthday off, so you always enjoy your birthday!

•  External training courses, we'll pay for your First Aid, Fire Marshall, Management Courses, Customer Service NVQs & Apprenticeships 

•  Awards and Recognition Schemes; delivering above and beyond never goes unnoticed

•  Free Christmas party – the best you'll ever go to!

•  Free Onsite Parking

•  Free tea, coffee, chilled water, soft drinks

•  Pension Scheme

•  Free Summer BBQ and social other events

•  We love to celebrate the hard work of our dedicated CS team with things like pizza lunches, paid for by the company 

•  We care about our employee's mental and physical health with extra strong health and safety practices across the business

•  An environmentally conscious company

This is an incredible opportunity to join a rapidly growing company, don't hesitate to apply now.

Customer Service Coordinator

Redditch

24k Basic + bonus (OTE 30k)

Monday to Friday 9am to 5pm

Are you passionate about ensuring customers receive the highest level of customer service? Can you demonstrate empathy and understanding with customers, working to resolve queries and complaints?

We are looking for two Customer Service Coordinators to work in our clients aftercare team.

Based in the Head Office in Redditch you will handle aftercare queries and complaints through to resolution. You will act as a central point of contact for customers, contractors and project managers ensuring any issues are dealt with in a timely manner, providing customers with regular updates as required.

Key duties will include:

• Provide excellent customer service at all times, demonstrating understanding and empathy
• Be the customers main point of contact while resolving their issue
• Make daily outbound calls to customers and installers, proactively responding to any issues that may arise
• Liaise with project managers as and when required
• Accurately record customer interactions on to the CRM system
• Log service calls and issue with assignment number in CRM system
• Accurately update systems and reports
• Monitor and track status of allocated complaints
• Ensure outstanding balances are collected from customers when work is complete
• Be positive and communicate effectively with internal stakeholders and customers using a variety of methods including phone calls, emails and letters

We are looking for a customer service driven individual with the ability to show empathy to customers and problem solve. You will have a customer focused mindset with an empathetic and caring approach.

This is a permanent, office-based role working 9am to 5pm, Monday to Friday. My client offers a competitive starting salary of 24k plus a bonus based on how you look after your customers and the feedback they give you with achievable earnings around 30k. They offer free parking, 25 days annual leave and your birthday off!

If you have the skills and experience for this role please apply online ASAP as immediate start is available.

Customer Service Advisor

£12.21 per hour plus monthly bonus

35 hours per week

Monday to Sunday 6am-1.30am (must be fully flexible to work any shifts between these hours on a rota basis)

Based on-site in Bescot, Walsall

We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre.

Role

We are looking for a Customer Service Advisor to work for the RAC; within this role, you will be handling inbound calls from customers with a broken down vehicle; you will be tasked with ensuring the customer’s case is dealt with as swiftly and professionally as possible.

-Handling inbound calls

-Arranging call outs

-Dealing with distressed or upset customers

Requirements

To be successful in this role, you must have strong customer service and call centre experience. You will be able to handle tough situations over the phone and be able to clearly lay out options to the customer whilst guiding them through the process

-Strong communication skills

-Call centre experience

-Calm under pressure

-Happy working in a fast paced environment

Overview:
Our Client an Inbound Call Centre based in Wolverhampton are now looking to expand their existing Inbound customer service team due to continued growth and rapid expansion.

Hours : Monday to Friday 8.45am to 5.00pm

Pay Rate: £12.21ph with Weekly Pay 

Contract: Temporary with the possibility to go Permanent 

Office Based Working within an Inbound Call Centre environment

Proposed Start date: Monday 4th August 2025

Additional: Full Training Given, free onsite secure parking

Key Skills Required:

- Excellent Customer Service 
- Strong Oral and Written Skills
- Computer Literate and Proficient with MS Office Programs 
- Ability to work Independently as well as part of a team 

Responsibilities:

• Responsible for delivering consistent excellent customer service whilst identifying upsell and cross sell opportunities for our customers

• Responsible for accurate and timely update of all Customer data

• Responsible for case managing customer requests and queries in an accurate and timely manner

• Responsible for maximizing first contact resolution and customer satisfaction in each customer interaction

• Responsible for supporting your team and line manager in delivery of business objectives

• Responsible for working closely with the customer, necessary operational teams and the customer to ensure effective and efficient resolution of customer request or query SLAs 

• Responsible for accurate updating of relevant systems with key information to enable successful resolution of customer requests or queries and tracking of all mandatory KPIs

• Responsible for personal governance and adherence to procedures ensuring compliance with company policy and best practice

• Responsible for personal compliance with and suggesting improvements to the end to end joining process, policies and procedures
 

Red Recruitment is recruiting a Customer Service Advisor in Pershore to join our client, a market leader providing beautiful glassware and tableware to the retail and hospitality sectors and dedicated to providing excellent customer service.

This is a full-time, permanent position and the salary is 25,000 per annum.

Benefits and Package for a Customer Service Advisor:

• Salary: 25,000 per annum
• Hours: Monday - Thursday 9-5pm, Friday 8-4pm
• Contract Type: Permanent
• Location: Pershore
• Start date: ASAP
• Supportive office
• Career progression opportunities
• Private Medical

Key Responsibilities of a Customer Service Advisor:

• To complete customer orders and other data entry responsibilities
• To deliver a first-class service to our customers
• Liaise with customers on all queries, pricing, deliveries and order tracking
• Work with key account , assisting in administration for customer portfolios. A can do, confident and professional attitude
• Work with other departments across the business to maintain effective communication and support each other
• Pro-active and with training grow product knowledge, to improve the level of customer service delivered
• Maintain an ongoing detailed knowledge of company products, systems and apply it effectively in understanding customer needs, diagnosing requirements and offering solutions

Key Skills and Experience of a Customer Service Advisor:

• A can do, confident and professional attitude
• Must have good computer skills - All Microsoft Office programs, particularly excel
• Experience with Sage200 is desirable but not necessary as training will be given
• Excellent telephone and email communication skills
• Attention to detail especially when processing orders
• Must be able to meet deadlines
• Willing to learn

If you are interested in this position and have the relevant skills and attributes required, please apply now!

Red Recruitment