1820 Customer Satisfaction jobs in Richmond

Customer Experience Officer

Location: High Street, SW19 2HR
Start Date: ASAP
Contract Duration: 5+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay rate: £ 16.46 per hour
Job Ref: (phone number removed)
 
Job Responsibilities
The successful candidate will be responsible for enhancing the customer experience at Colliers Wood Library. Key duties include:

• Providing exceptional customer service to library visitors.
li>Assisting patrons with inquiries and guiding them in accessing library resources.
• Managing administrative and clerical tasks to ensure smooth library operations.
• Collaborating with library staff to organize events and activities.
• Maintaining a welcoming and organized library environment.

Person Specification
The ideal candidate will possess the following qualifications and skills:

• Proven experience working in a library setting.
• Strong communication and interpersonal skills.
• Ability to handle customer inquiries professionally and efficiently.
• Excellent organizational skills and attention to detail.
• Proficiency in standard office software and library management systems.

 
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Leading in our stores:
Our management teams dont just run stores - theyre the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, theyre hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What youll be doing:
Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
Managing operations in our petrol station (If your shop has one)
People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.
What makes a great customer experience manager:
Previous line management responsibilities in a fast-paced, operational environment.
Someone who is truly obsessed with customers and service, and coaches a team to do the same.
Delivers KPI's or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.
Leads operations and comfortable doing this alone in the absence of more senior management.
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
Discount card 10% discount off on your shopping at Sainsburys, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsburys every Friday and Saturday and 15% off at Argos every pay day.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension well match 4-7.5% of your pension contributions.
Sainsburys share scheme build up an investment at discounted rates.
Wellbeing support access to emotional support, counselling, legal and financial advice.
Colleague networks link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a lookhere.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Youre ambitious for more leadership responsibility. Maybe one day, youd like to run your own store or take on a bigger role in the future. First, you want to focus on your people development skills crafting a team that delivers what you need, when you need it.
This is a well balanced management role with clear accountability youll understand exactly whats expected of you and who to turn to for support. Whether you already have some supervisory experience or youre looking to make the step up, its the perfect chance to get close to your team and grow your skills.
What youll be doing
Our purpose is that driven by our passion for food, together we serve and help every customer.
As a Customer Experience leader your job is to delight and inspire customers all the way from the car park to the checkout. Whether theyre collecting online orders, stocking up on essentials or filling up with petrol, youll make sure they enjoy the very best experience. Reporting into our Lead Customer Experience Manager, your job is focused on operational in-store management, ensuring that your area is running smoothly, day in, day out.
Theres an emphasis on managing a medium to large instore team assigning tasks and planning breaks, creating rotas, addressing performance issues both sensitively and effectively, and helping with recruitment. Youll be a visible leader on the shop floor, a role model who drives training and creates a team where everyone feels welcome, and colleagues feel safe to challenge the way things are done.
What success looks like
Theres lots to achieve. Heres how youll know youre developing:
Youre supporting the Lead Customer Experience Manager to deliver improved customer and retail outcomes in your area
Youll work closely with another Customer Experience Manager, sharing ideas and identifying ways to improve things, and provide a brilliant handover from each shift to the next
Youre confident being direct with your team youre giving honest feedback, early and often
Youve learned how to help your team to put themselves in the customers shoes, taking genuine pride in how we deliver a better service
Youre increasingly making decisions at pace and comfortable not knowing all the answers
About you
Were open minded about your career trajectory. Youre probably already managing or supervising people in a similarly fast-paced setting and confident to deal with the many different challenges each day throws up your team are depending on you!
Youll need to share Sainsburys love of technology. Were ahead of the curve here we do as much as we can digitally from stock management to rotas.
What matters most is you youre motivated to develop, dedicated to bringing out the best in others and, like all of us, passionate about customer service. After all, thats what our stores are all about.
Where next?
The Sainsburys instore management structure is designed precisely to help people like you to progress, and where everyone has the support and the opportunity to deliver excellence. When joining us you will receive a clear induction and orientation alongside a training plan specific to your needs that you'll build alongside your manager.They willsupport and coach you to deliver great performance, whilst having plenty of time to develop.
As a Customer Experience Manager you could move into a Lead Manager role in Food, In-store Customer Experience, Clothing or General Merchandise. Looking further ahead, its great preparation for a Store Management role or a leadership challenge across the Sainsburys family: Habitat, Tu, Argos, Sainsburys Bank and Nectar 360. Trust us we know how to make the most of your potential.
Added benefits
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
Discount card 10% discount off on your shopping at Sainsburys, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsburys every Friday and Saturday and 15% off at Argos every pay day.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension well match 4-7.5% of your pension contributions.
Sainsburys share scheme build up an investment at discounted rates
Wellbeing support access to emotional support, counselling, legal and financial advice
Colleague networks link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Click apply to start your Sainsburys journey

JOB TITLE: Customer Experience Manager UK
JOB LOCATION: Kingston
FUNCTION: Supply Chain
SUB FUNCTION: Customer Experience
WORK LEVEL: WL2A
REPORTS TO: Customer Experience Director
ABOUT UNILEVER
Unilever is one of the world's leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Persil, Surf, Domestos, CIF, Dove, Lynx, Simple, Knorr, Hellmann's and Colman's. Faced with the daunting issues of climate change and the need for human development, we want to move towards a connected world where everyone can live well and within the natural limits of the planet. That's why our purpose is 'to make sustainable living commonplace".
We passionately believe that by becoming the #1 trusted Supply partner to our Customers we will grow our business faster and unlock new and exciting opportunities to drive Unilever forward.
JOB PURPOSE
The key purpose of the role is to drive improvements in the overall experience our Customers have when they work with Unilever, aligned to our ambition of becoming the #1 Supplier in our industry, as perceived by our Customers. The Customer Experience Manager is responsible for leading how we work with our Customers for a given account team group or country. The role is focussed on developing relationships with the senior contacts within the Customer Commercial and Supply Chain teams, leveraging these to develop joint strategic action plans.
An essential element of the role is providing leadership and development to your Customer Experience Team (across both Unilever and Genpact roles). The Customer Experience Manager is responsible for monitoring the total performance of how Unilever executes our plans with our Customers across Commercial and Supply Chain, leading for process excellence, shining a light on issues and driving improvements. They are data driven in their approach, excellent at prioritisation to ensure effort is spent in the areas that can add most value. The role champions the use of the latest tools and technology to deliver results.
The Customer Experience Manager provides leadership on how we should segment and interact with our Customers and sets the contact strategy. By being close to Customer needs and developing strong trusting relationships with senior Customer contacts, the role identifies the areas where Unilever needs to focus and drives change in those areas in order to move us closer to our goal of becoming #1 in the industry. The role helps others in the organisation to understand the external context and what risks / opportunities these might pose for Unilever. In this context, the Customer Experience Manager has an important input into developing the Customer Operations Strategy.
This role business partners the account team or country Customer Development Director(s), providing insight and input to Customer strategy.
RESPONSIBILITIES / KEY DELIVERABLES
+ Relationship development with key senior contacts within the Customer Commercial and Supply Chain teams.
+ Drives Improvement in Customer experience metrics (Dispatch Rate, Overdue payments, Forecast Accuracy & Bias, Invoice Accuracy, On Shelf Availability, Claims Completion Times, # of escalations and time spent on escalations, Trade Terms compliance,)
+ Drive the agenda to enable Unilever to become the #1 Supplier, as measured by the Advantage Group Survey, including mastering what is important for your Customer and how this translates into the specific questions asked within the survey.
+ Understand Customer requirements and culture (strategy, structure, targets, operational standards, routines, processes, systems etc) so as to develop opportunities for improved service, reduced cost to serve (including Trade Terms compliance), improved on-shelf availability. Alongside this, the role owns the Customer contact strategy. Ensure the voice of the Customer is heard within Unilever and Genpact.
+ Management of the team of Customer Collaboration Specialists providing support and structure for individual and team development, and set priorities / guidance for the extended Customer team (including team members working for partner organisations). Coach the team to close skills gaps across finance, Commercial, and SC knowledge. Foster an environment of team working across the Unilever and Genpact teams.
+ Ensure Customer insight is fed into the forecast process, working in partnership with CD to achieve this. Driving an improving trend in the Customer level forecast accuracy and bias.
+ Be the main contact point for the Customer Development Director(s) within the Customer Operations team.
+ Agreeing joint improvement plans with Customer Commercial and Supply Chain teams.
+ Work with the Customer Experience Director to develop and deliver the total Customer Operations strategic plan and maintain a cohesive department by taking responsibility outside of the account team for particular processes / projects across the department.
ALL ABOUT YOU
+ Supply Chain Mastery - A clear understanding of end-to-end Supply Chain operations, and data up and down the Supply Chain. Seeks to provide Supply Chain expertise to help create business value and achieve desired business goals.
+ Commercial Business Understanding - understands the Customer and Unilever P&L and how the end-to-end Order to Cash cycle operates. Able to identify process improvement opportunities within the Order to Cash cycle.
+ Relationship Building, Partnering, and Influencing - Ability to partner and build trust with a range of stakeholders both internally and externally, using effective communication and influencing skills.
+ Vision Setting & Business Leadership - Ability to set a vision for others of how we can improve, and articulate why it is so important, so as to build motivation in the organisation to achieve the vision. As part of this set high standards for the team.
+ Externally Orientated & Proactive in Identifying Risks / Opportunities - reading the external context within the market and the pressures impacting our Customers, using this to clearly articulate to others what the growth opportunities and risks are for Unilever and driving others to plan ahead.
+ Personal & Team Leadership - is highly motivated to make the best contribution that they can and bring out the best in others. Is able to flex their style, adjust messages and how they are delivered based on the audience and the situation. Demonstrates empathy, emotional intelligence and is able to make connections between different pieces of information. Is able to nurture and build talent.
+ Lifelong Learner - is committed to constantly developing themselves, regularly evaluating their knowledge / skills gaps and taking action to continue to develop in these areas. As a leader they also encourage others to have the attitude of a lifelong learner.
+ Process Driven - sees the value in getting things right first time, and organises ways of working to make this happen in a repeatable way.
+ Analytical Skills - Uses data to drive insight, quickly able to identify to identify problems, root causes, and solutions. Effective at prioritising these for maximum return on time spent.
+ Technology Advocate - embraces new technology, seeks to understand how it works in depth and leads for the use of standardised tools within their team.
Key Interactions
+ Senior Customer Contacts (ensuring your team is covering all key contacts within the Customer), Customer Development Leadership Team.
+ Logistics Managers and Director, Partner Organisation (e.g., Genpact) Leadership Team, Planning Managers and Director, Customer Experience Director, other Customer Experience Managers.
NOTES
Please apply via this portal as e-mail applications may not be processed and include your Future Fit Plan if possible.
By applying for this vacancy, you are confirming that you have made your Line Manager aware of your application and that you are at a point in your career with Unilever where it is appropriate for you to be applying for other positions.   
Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact your Talent Partner FULL NAME on
What we offer
Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.
Diversity at Unilever is about inclusion, embracing differences, creating possibilities, and growing together for better business performance. We want to push boundaries, and have the flexibility needed to keep adapting in an ever-changing, more dynamic world. This means giving full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
As part of your hiring journey, we are happy to support requests for reasonable adjustments, to improve your recruitment experience.
To find out more, including more information about our Employee Resource Groups, please click here ( .
Relocation to the UK
Please be aware if you are applying for this role from outside the UK, if successful, your application will be treated as a self-initiated Change Location Outside of Country (CLOC) transfer. This means any relocation costs must be self-funded with the potential to reclaim some specific pre-approved expenses up to £5,000. Please speak to your Talent Partner if you have any questions.
Job Category: Supply Chain
Job Type: Full time
Industry:

Be part of something altogether life-changing!
Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity - so you can grow your career and expand your skills in the long term.
Cytiva is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
What you'll do:
+ Support the Cytiva Customer Experience strategy and on-going program execution by working closely with Customer Experience leader, Customer Experience team, and cross-functional teams on the development and execution of CX efforts.
+ Responsible for supporting the Customer Experience Management platform (Medallia) across the Cytiva global organization. Work closely with platform vendor and team Medallia leader to help manage day-to-day metrics measurement efforts including the development of surveys, survey delivery, and on-going dashboard improvement.
+ Anaylze on-going survey and market research data related to key points in the customer journey, define customer segment-specific strategies, and identify opportunities for continuous improvement and increased revenue and loyalty based on analysis. Aid in the development of customer journeys and conduct on-going report-outs for key commercial business reviews and for tracking customer experience performance.
+ Work with CX partners in other Danaher operating companies to share best practices and build relationships.
You should have:
+ Experience working with a Customer Experience Management Platform preferred, but not required, preferably Medallia. Proficiency in Microsoft 365.
+ 3+ years' experience in customer experience field as well a strong ability to analyze survey data, financial attribution and market research to determine current customer satisfaction and the effect on company goals.
+ Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
+ Strategic thinker with strong analytical and critical thinking skills required, including a thorough understanding of how to interpret customer business needs and organizational gaps & opportunities and translate them into application and operational requirements.
+ Ability to travel up to 10%, both domestic and international
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .

**Job Description:**
Working closely with the other members of our service administration team you will be responsible for selling our after-sales products in a defined region. Ensuring our customers have a wonderful ownership experience.
**_Commercial_**
As part of the Customer support team for the UK, take primary responsibility for supporting and growing the business in a designated area by:
+ Seeking to recover lost business and penetrate competitor accounts.
+ Develop a relationship with each of your customers to understand their business and the industry within which they operate in order to position yourself as a trusted advisor and sell the appropriate service products within our range.
+ Renew all your contract customers by engaging in conversation to understand how their needs might have changed since prior year and seek to grow the contract year on year.
+ Engage with your customers under warranty early on in the cycle in order to better inform them of on-going support options and costs, working together within their budget cycle.
+ Grow the number of contracts in your territory by encouraging customers who normally operate under 'book and bill' to purchase a contract
+ Understand the financial position of UK service, work towards achieving the AOP targets and understand your own costs and how they can add value to both revenue and margin
+ Develop a solid understanding of Instron service's products
+ Take on the responsibility and assume the lead for specific projects and be prepared to present at the monthly catch-up's
+ Mentor the more junior or less experienced team members
+ Act as a backup for your administrative focused colleagues as and when required.
**_Administration (as and when required)_**
+ Process all first line customer contact, via telephone, email or other, and generate job requests and relay the information regarding customer service requirements efficiently and effectively to the Field Service Team to ensure the highest level of customer satisfaction. Where applicable to close and invoice the chargeable calls generated above.
+ Generate manual quotations for non-contract Service visits and to follow up offers in a timely fashion. Where practical offers should be converted to renewable contract options.
+ Set up all new Installations on the service system and generate the appropriate documentation for the service team.
+ Generate and review all contract renewals and ensure the renewal is completed on time.
+ Oversee the Extracare inbox
+ Responsible for the diversion of calls from the main Service number and ensuring that this line is always manned.
+ Complete the necessary paperwork relating but not limited to NDA's, accreditation etc. and involve legal expertise where required.
**_Key Competencies_**
+ **Customer oriented** : create and sustain a culture that puts a high priority on responsiveness to customer needs and that values a high degree of customer satisfaction.
+ **Commercially aware** : Become knowledgeable on all our products and have an understanding of the business requirements of our customers in order to be able to advise and sell our products to meet their needs.
+ **Customer Records Management** : Be able to effectively maintain a customer records management system
+ **Self-starter** : be pro-active and able to work with minimum supervision.
+ **Analytical and Challenging:** challenges both upwards and downwards and across peer groups to solve issues
+ **Problem Solver:** Take the lead on complex issues and negotiations.
+ **Relationship farmer and creator:** Effectively engages with customers with a focus on building long term partnerships and seeks out new opportunities and converts competitor accounts.
+ **Computer literate** : a good working knowledge of Microsoft Office
+ **Excellent Communicator** : be able to communicate to varying audience both through verbal and non-verbal means.
+ **Team player** : works well with others, contributes effectively and ensures team success.
+ **Organizational Agility** : be well organized, able to navigate the organization as required to get the job done.
+ **Prioritization** : be able to prioritize through the evaluation of open tasks and our customer needs.
**_Qualifications_**
+ Professional training/qualification is preferred.
+ 4 plus years of previous relevant aftersales experience.

Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK's largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards.

Be a key player in our Service Delivery Team
As an individual you will be responsible for first line responses to customer service requests by telep.

WHJS1_UKTJ

BACKGROUND 

EvolveYou was co-founded in 2019 by personal trainer Krissy Cela and fitness entrepreneur Jack Bullimore, with a dream of creating a global fitness community that would help women build strength and confidence from the inside out.

Learning from her own experiences, Krissy realised that both the gym, and fitness generally, can be intimidating for women who are starting out. She made it her goal to change that for the better. By fusing fitness and technology to create a platform that would expertly guide its users on their fitness journey, EvolveYou was born!

The EvolveYou community grew quickly and has become central to everything we do. It’s fuelled by women supporting each other to feel fitter and more confident, because how you feel matters.

ABOUT EVOLVEYOU

At EvolveYou, we have a deep-rooted passion for fresh, inspirational content that encourages healthy lifestyles. Our brand has social media at its heart, and we are passionate about constantly inspiring our ever-growing community. With a rapidly expanding customer base and growing multidisciplinary in-house team, this role has plenty of development opportunities and scope to grow with the company.

We are on a mission: to educate all women about how simple fitness can be, make them believe fitness is not about quick fix but about longevity and well-being. But to also become and be the biggest and best female fitness app in the world in helping women build confidence, evolve their mental and physical wellbeing through movement, resilience and consistency. 

We are a fitness & nutrition app and we're here to keep our growing community accountable and give them the tools to incorporate fitness and nutrition into their everyday life, in a simple and enjoyable way. 

We believe fitness should be accessible to anyone, at any time and from anywhere. We strive to build the most affordable, innovative and easy-to-use fitness app, while acknowledging everyone's abilities, goals and preference.

We have an exciting opportunity for a Customer Experience Executive to be part of our Customer Experience team, and join our customer experience team to support our growing community! This role is based in our London office (hybrid working)

WHAT YOU’LL BE DOING

• Being the first point of contact for our community on a daily basis.
• Delivering exceptional and memorable customer experience across all customer channels.
• Giving feedback on the customer voice to senior stakeholders within the department. 
• Collating inspirational stories from community members
• Working with key stakeholders within the business to ensure that the community is provided with the correct education and identify the areas of opportunity. 
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Engaging with community members across multiple channels including Email, Social Media, App Reviews, Forum and Live Chat to help them achieve their goals along their journey.
• Meet and exceed business and department SLA’s (service level agreements).
• Analysing and reporting key customer trends within the Community Experience team.
• Going above and beyond for the community and liaising with key stakeholders to resolve member queries.
• Supporting other CX stakeholders with other additional tasks where necessary to ensure our community receives best in class service.

Working days: Five days per week hours will vary between (8am- 7:30pm) which will include one weekend day.

Requirements

YOU SHOULD APPLY IF YOU

• Have experience in end to end customer experience. 
• Are passionate and interested in customer experience and customer satisfaction.
• Highly motivated on responding and resolving multiple customer queries. .
• Are an empathetic and excellent communicator who has a customer-centric mindset and always puts the customer first.
• Are comfortable working with data and in an analytical manner, especially around behavioural metrics and engagement driven business models.
• Have experience with Zendesk although this is not essential.

Please note, due to the nature of the position this role will include weekend and bank holiday work.

Benefits

WHAT WE OFFER

**Job Description:**
**Job Purpose**
To provide technical support to Instron's field-based service engineers globally, making use of electrical / hydraulic schematics, mechanical drawings, and product knowledge. This is primarily an office based support role with an occasional need for domestic and international travel to provide hands-on support to complex problems.
**Tasks & Responsibilities**
+ Remotely supporting Instron's field service team internationally on designated products.
+ Reviewing escalated customer issues for designated territories and product lines, providing recommendations for resolution to local and senior management.
+ Representing the Service Department on new product development and concurrent product support teams, ensuring ongoing improvements and customer satisfaction.
+ Working with and developing new technology for customer and Field Service Engineer support.
+ Visiting customers globally to support local service and sales teams, resolving technical issues, and providing training.
+ Contributing to the company's efforts to enhance customer satisfaction, reduce costs, and improve quality using specified tools and processes.
+ Providing quick and comprehensive feedback and updates through effective communication.
+ Maintaining accurate call administration and submitting expenses and paperwork as per company requirements.
+ Performing other related duties as specified and agreed.
**Key Competencies (includes skills)**
+ Ability to read and understand electrical and hydraulic schematics.
+ Ability to find creative solutions to complex technical problems.
+ Thrives in a culture that puts a high priority on responsiveness to customer needs and that values a high degree of customer satisfaction.
+ Capable of prioritising own workload from both the perspective of the internal organization and customer perspective.
+ Dedicated and pro-active approach to work with minimal supervision.
+ Works effectively with direct team members and other members of the Instron workforce.
+ Ability to communicate technical information to non-technical audiences.
**Qualifications / Experiences**
HNC or equivalent qualification in a technical subject or 5 years' experience in an engineering discipline.
**KPIs/Other Performance Measurements**
- Fixed Fast - Escalated customer issue ownership
- Fixed Fast - Time to resolution of technical problems
- W&I Hours / Costs