What Jobs are available for Customer Satisfaction in Richmond?
Showing 161 Customer Satisfaction jobs in Richmond
Customer Experience Representative
Posted 17 days ago
Job Viewed
Job Description
Working closely with the other members of our service administration team you will be responsible for selling our after-sales products in a defined region. Ensuring our customers have a wonderful ownership experience.
**_Commercial_**
As part of the Customer support team for the UK, take primary responsibility for supporting and growing the business in a designated area by:
+ Seeking to recover lost business and penetrate competitor accounts.
+ Develop a relationship with each of your customers to understand their business and the industry within which they operate in order to position yourself as a trusted advisor and sell the appropriate service products within our range.
+ Renew all your contract customers by engaging in conversation to understand how their needs might have changed since prior year and seek to grow the contract year on year.
+ Engage with your customers under warranty early on in the cycle in order to better inform them of on-going support options and costs, working together within their budget cycle.
+ Grow the number of contracts in your territory by encouraging customers who normally operate under 'book and bill' to purchase a contract
+ Understand the financial position of UK service, work towards achieving the AOP targets and understand your own costs and how they can add value to both revenue and margin
+ Develop a solid understanding of Instron service's products
+ Take on the responsibility and assume the lead for specific projects and be prepared to present at the monthly catch-up's
+ Mentor the more junior or less experienced team members
+ Act as a backup for your administrative focused colleagues as and when required.
**_Administration (as and when required)_**
+ Process all first line customer contact, via telephone, email or other, and generate job requests and relay the information regarding customer service requirements efficiently and effectively to the Field Service Team to ensure the highest level of customer satisfaction. Where applicable to close and invoice the chargeable calls generated above.
+ Generate manual quotations for non-contract Service visits and to follow up offers in a timely fashion. Where practical offers should be converted to renewable contract options.
+ Set up all new Installations on the service system and generate the appropriate documentation for the service team.
+ Generate and review all contract renewals and ensure the renewal is completed on time.
+ Oversee the Extracare inbox
+ Responsible for the diversion of calls from the main Service number and ensuring that this line is always manned.
+ Complete the necessary paperwork relating but not limited to NDA's, accreditation etc. and involve legal expertise where required.
**_Key Competencies_**
+ **Customer oriented** : create and sustain a culture that puts a high priority on responsiveness to customer needs and that values a high degree of customer satisfaction.
+ **Commercially aware** : Become knowledgeable on all our products and have an understanding of the business requirements of our customers in order to be able to advise and sell our products to meet their needs.
+ **Customer Records Management** : Be able to effectively maintain a customer records management system
+ **Self-starter** : be pro-active and able to work with minimum supervision.
+ **Analytical and Challenging:** challenges both upwards and downwards and across peer groups to solve issues
+ **Problem Solver:** Take the lead on complex issues and negotiations.
+ **Relationship farmer and creator:** Effectively engages with customers with a focus on building long term partnerships and seeks out new opportunities and converts competitor accounts.
+ **Computer literate** : a good working knowledge of Microsoft Office
+ **Excellent Communicator** : be able to communicate to varying audience both through verbal and non-verbal means.
+ **Team player** : works well with others, contributes effectively and ensures team success.
+ **Organizational Agility** : be well organized, able to navigate the organization as required to get the job done.
+ **Prioritization** : be able to prioritize through the evaluation of open tasks and our customer needs.
**_Qualifications_**
+ Professional training/qualification is preferred.
+ 4 plus years of previous relevant aftersales experience.
Is this job a match or a miss?
Customer Experience Executive
Posted today
Job Viewed
Job Description
About Us
Galeta Bakery, a fast-paced pioneer in premium bakery products across London and the UK. Known for quality, innovation, and a rich selection of artisanal goods. Our products are a staple in prestigious locations including the likes of Curzon, Tate, Selfridges and cutting-edge restaurants, cafes and coffee shops throughout the UK.
Role Overview
Join us as a Customer Experience Executive to leverage technology, cultivate key accounts, and deliver unparalleled customer service. This role is a blend of order management, cultivating customer relationships, business development and strategic account growth.
Responsibilities
- Efficient order processing and management.
- Nurture and expand key customer accounts.
- Lead communication efforts with accounts, ensuring clarity and responsiveness. Champion exceptional customer service standards.
- Meeting with customers – to help grow accounts.
- Being a key point of contact between manufacturing, dispatch, sales & finance to help optimise operational processes.
- Exhibit ambition with a readiness to embrace growth within the company.
Essential Skills
- Strong verbal and written communication skills.
- Tech-savvy, especially in sales and order processing systems.
- Strong academics from top university, minimum 2:1 degree.
- Attention to detail and a meticulous approach to tasks.
- Self-starter with a drive for continuous personal and professional growth.
Nice-to-Have Skills
- Experience in the bakery or food industry.
- Proven excellence in customer service.
- Willingness to explore and contribute to various company departments.
- SQL skills for data management and analysis.
- Commercial acumen to understand and drive business growth.
- Passion for premium bakery products.
Why Join Galeta?
- Impactful work in a growing company.
- A culture of innovation and excellence.
- Opportunities for advancement and professional development.
- Engage with high-quality, NPD and EPD of our well-loved products.
- Part of an environmentally driven company with strong sustainability manufacturing credentials.
Additional info
- 06.00am - 15.00pm or 08.30am- 17.30pm, office-based.
- 5 shifts a week Monday- Sunday organised through rota.
- 3 step recruitment process - screening call, face-to-face and final face-to-face with senior members of the team.
- Must have the right to work in the UK.
- Salary range- £30,000-£32,000 per year
Apply Now
Submit your CV and a cover letter detailing your suitability for the Customer Experience Executive role. We’re looking for someone passionate about all things food and drink who is looking to make a difference in the premium bakery sector.
Is this job a match or a miss?
Customer Experience Manager
Posted 16 days ago
Job Viewed
Job Description
Is this job a match or a miss?
Customer Experience Specialist
Posted 26 days ago
Job Viewed
Job Description
Key Responsibilities:
- Respond to customer queries via phone, email, and live chat in a professional and courteous manner.
- Diagnose and resolve customer issues efficiently, escalating complex problems to the appropriate teams when necessary.
- Maintain accurate records of customer interactions and transactions.
- Identify opportunities to improve customer service processes and customer satisfaction metrics.
- Provide product information and basic technical support to customers.
- Handle customer complaints with empathy and professionalism, aiming for first-contact resolution.
- Gather customer feedback and share insights with the relevant departments to drive service improvements.
- Build and maintain strong relationships with customers through positive and helpful interactions.
- Adhere to company policies and procedures at all times.
- Contribute to team goals and objectives.
Required Skills and Experience:
- Previous experience in a customer service or helpdesk role is essential.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A customer-centric approach with a passion for delivering outstanding service.
- Proficiency in English is mandatory; additional languages are a plus.
- Familiarity with online communication tools and platforms.
- Ability to work effectively both independently and as part of a team.
- Must be eligible to work in the UK and willing to adhere to the hybrid work model.
This role offers a fantastic opportunity to grow within a supportive environment. The hybrid nature of the work means you will enjoy the flexibility of remote working combined with the benefits of team collaboration and social interaction in our London, England, UK office. We are committed to providing a positive employee experience and supporting your professional development. Join us and make a real difference to our customers' experiences.
Is this job a match or a miss?
Customer Experience Specialist
Posted today
Job Viewed
Job Description
Northwest London | Cardiovascular
An exciting opportunity to join a team of Customer Experience Specialists! The successful applicants will act as the primary point of contact for HCPs and delivering personalized customer experience.
Company Overview:
Our client is a global pharmaceutical company with an impressive reputation for innovation; over 16,000 employees work together to enrich quality of life around the world, addressing diverse medical needs through the provision of products and services focused on therapy areas including cardiovascular, oncology and metabolic diseases. Our client’s products are available in more than 20 countries around the world.
- Knowledgeable and supportive management team.
- Core values revolve around welcoming diverse perspectives and promoting inclusivity.
- Patient-centric focus and a passion for improving care.
- Competitive starting salary and extensive benefits package with an excellent commission structure.
What You’ll Be Doing
- Be the go-to contact for your customers, using a smart mix of in-person and digital touchpoints.
- Plan and deliver creative, agile engagement campaigns — think symposia, meetings, and virtual events.
- Work closely with medical, market access, and analytics teams to create a seamless customer journey .
- Share and exchange insights that drive smarter strategies and stronger connections.
- Build trusted, value-based relationships with healthcare professionals by understanding what truly matters to them.
- Keep a 360° view of your accounts — from market trends to engagement data.
- Use CRM tools to capture insights, track progress, and celebrate wins .
- Co-create and deliver account plans , tracking success through clear milestones and KPIs.
- Constantly look for ways to improve engagement using real data and honest feedback.
- Follow best practice and compliance standards, ensuring every action reflects integrity and professionalism.
Is this job a match or a miss?
Customer Experience Executive
Posted today
Job Viewed
Job Description
About Us
Galeta Bakery, a fast-paced pioneer in premium bakery products across London and the UK. Known for quality, innovation, and a rich selection of artisanal goods. Our products are a staple in prestigious locations including the likes of Curzon, Tate, Selfridges and cutting-edge restaurants, cafes and coffee shops throughout the UK.
Role Overview
Join us as a Customer Experience Executive to leverage technology, cultivate key accounts, and deliver unparalleled customer service. This role is a blend of order management, cultivating customer relationships, business development and strategic account growth.
Responsibilities
- Efficient order processing and management.
- Nurture and expand key customer accounts.
- Lead communication efforts with accounts, ensuring clarity and responsiveness. Champion exceptional customer service standards.
- Meeting with customers – to help grow accounts.
- Being a key point of contact between manufacturing, dispatch, sales & finance to help optimise operational processes.
- Exhibit ambition with a readiness to embrace growth within the company.
Essential Skills
- Strong verbal and written communication skills.
- Tech-savvy, especially in sales and order processing systems.
- Strong academics from top university, minimum 2:1 degree.
- Attention to detail and a meticulous approach to tasks.
- Self-starter with a drive for continuous personal and professional growth.
Nice-to-Have Skills
- Experience in the bakery or food industry.
- Proven excellence in customer service.
- Willingness to explore and contribute to various company departments.
- SQL skills for data management and analysis.
- Commercial acumen to understand and drive business growth.
- Passion for premium bakery products.
Why Join Galeta?
- Impactful work in a growing company.
- A culture of innovation and excellence.
- Opportunities for advancement and professional development.
- Engage with high-quality, NPD and EPD of our well-loved products.
- Part of an environmentally driven company with strong sustainability manufacturing credentials.
Additional info
- 06.00am - 15.00pm or 08.30am- 17.30pm, office-based.
- 5 shifts a week Monday- Sunday organised through rota.
- 3 step recruitment process - screening call, face-to-face and final face-to-face with senior members of the team.
- Must have the right to work in the UK.
- Salary range- £30,000-£32,000 per year
Apply Now
Submit your CV and a cover letter detailing your suitability for the Customer Experience Executive role. We’re looking for someone passionate about all things food and drink who is looking to make a difference in the premium bakery sector.
Is this job a match or a miss?
Customer Experience Associate
Posted 1 day ago
Job Viewed
Job Description
We help everyday runners become outstanding by building an incredible app providing world-class training, coaching and community for everyone, whether you're improving your 5k time or training for your first marathon.
We’re growing extremely fast! In November 2023 we closed a $6.5M funding round led by JamJar with participation from Eka Ventures, Venrex and Creator Ventures. In 2024 , we were selected by Apple as one of three global finalists for the 2024 iPhone App of the Year , reflecting the innovation and impact of what we’ve built & now in 2025 we have just been acquired by Strava !
Is this job a match or a miss?
Be The First To Know
About the latest Customer satisfaction Jobs in Richmond !
Customer Experience Associate
Posted 1 day ago
Job Viewed
Job Description
We help everyday runners become outstanding by building an incredible app providing world-class training, coaching and community for everyone, whether you're improving your 5k time or training for your first marathon.
We’re growing extremely fast! In November 2023 we closed a $6.5M funding round led by JamJar with participation from Eka Ventures, Venrex and Creator Ventures. In 2024 , we were selected by Apple as one of three global finalists for the 2024 iPhone App of the Year , reflecting the innovation and impact of what we’ve built & now in 2025 we have just been acquired by Strava !
Is this job a match or a miss?
Customer Experience Advisor
Posted 7 days ago
Job Viewed
Job Description
Role: Customer Experience Advisor
Reports into: Customer Experience Manager
Location: Remote, with requirement to work from the office 2 days a month/come in for meetings/townhall/training. UK based.
Contract Type: Full Time, working 7.5 hours per day, 37.5 hours per week, 5 days per week, including alternate weekends. Flexibility to suit the needs of the business, especially around peak business periods is required. There may also be occasions where travel is needed to support customer-facing events.
About Us
Nothing is clearer to us than the belief that every woman should include strength training in her life to enhance both physical and mental well-being. It's about building strong bodies and even stronger minds, asserting their right to take up space in the gym, and allowing the spotlight to shine bright on their progress.
To us, strength training represents a determined, goal-oriented mindset and an unwavering work ethic. We don't wait for success; we create it through hard work and determination. When faced with challenges, we don't back down; instead, we break through barriers, recognising that true progress lies on the other side.
These are the pillars that form the foundation of Oner Active. We consistently challenge ourselves to create innovative and impactful products, so that you can perform better. With our range of products and innovative approach, we provide a wide variety of colours to ensure that all skin tones genuinely radiate in Oner.
Our Purpose and Mission
We are on a mission to unite and empower women to be the strongest version of themselves through strength training. We want to inspire women to take centre stage in the gym by promoting strength training, which underpins all movement and sport, as a healthy foundation in life.
Our Benefits
- 25 days annual leave + bank holidays and work from anywhere up to 4 weeks a year
- 5% employer match salary sacrifice pension scheme
- Generous Oner Active discount plus regular office sample sales
- Free Evolve You subscription
- Private Healthcare with Vitality including optical and dental
- Monthly wellness allowance and team workout classes
- Start-up culture - the chance to learn and make a real impact
- Great employee events like our Summer party, Christmas party and team away days
- Healthy office snacks and fruit (plus a chocolate cupboard for a sweet treat for the balance)
- Dog friendly office
About You
We are seeking a dynamic and motivated Customer Experience Advisor to join our team. In this role, you will provide outstanding support to our customers, addressing social and customer experience queries from our London head office and remotely. You will play a key part in enhancing personalised responses on social media, improving response times for customer experience (CX), and ensuring a seamless refund process for returns. Additionally, you will support Community Management (CM/social media) efforts as needed, contributing to overall customer satisfaction and community engagement.
As a Customer Experience Advisor, you will be the first point of contact for customers and community members, addressing their queries and concerns through Zendesk and social media platforms. Your responsibilities will include providing clear, accurate information, maintaining up-to-date CRM records, escalating complex issues when necessary, and identifying opportunities to enhance the overall community experience. This role is ideal for someone who thrives in a fast-paced, customer-focused environment and takes pride in delivering exceptional service.
You’ll be responsible for:
- Serve as the first point of contact for customer and community inquiries.
- Handle a variety of daily queries related to delivery, payments, and products.
- Deliver exceptional customer service across all communication platforms, ensuring prompt and personalised responses.
- Escalate complex or specialist enquiries to relevant teams for resolution.
- Meet or exceed established performance and quality KPIs/targets.
- Monitor and respond to customer feedback on social media and review platforms within agreed SLAs.
- Observe community channels, identifying and escalating emerging issues quickly.
- Manage customer concerns during crises to protect the brand's reputation and enhance the overall experience.
- Build and maintain strong relationships with internal teams and external customers to foster collaboration and trust.
You’ll need to have:
- Proven experience in a customer-focused role, demonstrating a commitment to exceeding customer expectations.
- A proactive mindset with a “one-touch” approach to resolving customer issues efficiently and effectively.
- Exceptional organisational skills with the ability to manage a busy workload and adapt to shifting priorities in a fast-paced environment.
- Excellent teamwork and relationship-building abilities.
- Enthusiastic, self-motivated, and capable of managing diverse tasks with a positive attitude.
- Outstanding written communication skills with a keen eye for detail.
- Proficiency in using Zendesk or a similar platform is preferred.
Equality, Diversity, and Inclusion
At Oner Active it’s about embracing diversity and empowering every individual to reach their full potential. We are committed to creating an environment where everyone feels valued, supported, and able to thrive.
We welcome applications from all backgrounds and are dedicated to ensuring that everyone has equal access to opportunities during the recruitment process. If you require any reasonable adjustments or additional support, we encourage you to reach out to our Recruitment team — we’re here to support you every step of the way.
Is this job a match or a miss?
Customer Experience / Technical Support Engineer
Posted 12 days ago
Job Viewed
Job Description
**Job Purpose**
To provide technical support to Instron's field-based service engineers globally, making use of electrical / hydraulic schematics, mechanical drawings, and product knowledge. This is primarily an office based support role with an occasional need for domestic and international travel to provide hands-on support to complex problems.
**Tasks & Responsibilities**
+ Remotely supporting Instron's field service team internationally on designated products.
+ Reviewing escalated customer issues for designated territories and product lines, providing recommendations for resolution to local and senior management.
+ Representing the Service Department on new product development and concurrent product support teams, ensuring ongoing improvements and customer satisfaction.
+ Working with and developing new technology for customer and Field Service Engineer support.
+ Visiting customers globally to support local service and sales teams, resolving technical issues, and providing training.
+ Contributing to the company's efforts to enhance customer satisfaction, reduce costs, and improve quality using specified tools and processes.
+ Providing quick and comprehensive feedback and updates through effective communication.
+ Maintaining accurate call administration and submitting expenses and paperwork as per company requirements.
+ Performing other related duties as specified and agreed.
**Key Competencies (includes skills)**
+ Ability to read and understand electrical and hydraulic schematics.
+ Ability to find creative solutions to complex technical problems.
+ Thrives in a culture that puts a high priority on responsiveness to customer needs and that values a high degree of customer satisfaction.
+ Capable of prioritising own workload from both the perspective of the internal organization and customer perspective.
+ Dedicated and pro-active approach to work with minimal supervision.
+ Works effectively with direct team members and other members of the Instron workforce.
+ Ability to communicate technical information to non-technical audiences.
**Qualifications / Experiences**
HNC or equivalent qualification in a technical subject or 5 years' experience in an engineering discipline.
**KPIs/Other Performance Measurements**
- Fixed Fast - Escalated customer issue ownership
- Fixed Fast - Time to resolution of technical problems
- W&I Hours / Costs
Is this job a match or a miss?