890 Customer Service Advisor jobs in London
Customer Service Advisor
Posted 10 days ago
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Our client is seeking an experienced, proactive and approachable Customer Service Advisor to join their expanding team for an amazing nationwide company. The successful Customer Service Advisor for this role will be required to deal with all calls to the branch sales office with sound knowledge of the broad range of products our client provides, check and track orders for customers, and ensuring that customers receive the fast and efficient response that our client is known for.
Key responsibilities of Customer Service Advisor:
- Take responsibility for handling customer orders and enquiries in an effective and efficient manner. li>To provide a friendly and helpful response to customer enquiries to total satisfaction in order to contribute to the management team’s goal of maintaining the highest quality of customer satisfaction. < i>To familiarise themselves with at least basic knowledge of the broad product range our client provides, in order to make recommendations of a non-technical nature.
- There will be some warehouse duties involved including manning of the trade counter when required.
- Accurate and regular order entry to help achieve minimum time delay between receipt of order and despatch of goods, therefore maximising sales / stock turnover.
- Identify and investigate with internal / external employees potential problems to ensure the smooth flow of order and customer satisfaction.
- Communicate enquires to the External Sales Engineers to enable maximisation of potential sales.
- Participation in the annual stock take.
Essential qualities for the role of Customer Service Advisor
- Must be well-presented, polite, helpful, proactive and motivated.
- Must have good numeracy and literacy skills, as well as a requirement of basic computer literacy, including Microsoft Office programmes.
- As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with all aspects of health and safety, as set out in the Employee Safety Handbook.
- Ensure familiarisation with data protection procedures set down by the organisation as a result of the General Data Protection Regulation, and understand that any breach could result in the organisation’s sensitive and confidential data being disclosed to competitors and other interested parties. < i>Must be able to display flexibility in their working and demonstrate ability to adapt to changing priorities and tasks assigned by the management team.
- Must have a full clean UK Drivers Licence as will be on a call out rota
- Must be able to cover phones when required and attend call outs as necessary. Call outs are paid up to £100 per call out. li>Forklift licence would be an advantage however, not necessary but must be willing to undertake forklift training provided and paid for by the company
Shifts: Monday to Friday 7:30AM – 5PM (with potential for overtime).
Nature of the role: This Customer Service Advisor Role is a temporary to permanent role for the successful candidate, after a trial period of 11 weeks.
We look forward to hearing from you at Team CV LTD.
Customer Service Advisor
Posted 10 days ago
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Package:
- Monday to Friday
- 40 Hours per week
- Salary 29,000 per year
- Pension scheme
- Long service awards
- Extensive benefit package available
Job Role:
- Responsible for doing administration duties such as incoming insurance claims
- Booking in customer estimates and vehicle repairs
- Logging claims using the bodyshop management system
- Taking card payments from customers for invoices
- Providing updates on claim with customers, work providers and insurance companies
- Having excellent customer service at all times
- Excellent IT skills, specifically Microsoft outlook , Word and Excel
Customer Service Advisor
Posted 10 days ago
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Job Description
The UK's leading storage provider which offers secure and flexible storage solutions for both personal and business needs. With multiple locations across London, they provide a range of unit sizes, packaging supplies, and additional services such as office space rental and mail handling. We are looking for a dedicated and customer-centric individual to join the team as a Customer Sales Advisor.
As a Customer Sales Advisor, your primary objectives will be to guarantee an excellent level of service to Access customers and achieve the highest level of sales for the company.
Your responsibilities will include:
- Financial Targets:Contribute to the achievement of the store's financial targets.
- Customer Engagement:Identify and quantify potential sales opportunities from each customer, responding effectively to diverse needs.
- Store Standards:Ensure the store maintains high standards of cleanliness and adheres to health and safety procedures.
- Sales Enquiries:Effectively handle sales inquiries, providing advice, and promoting available services.
- Target Achievement:Maximize every sales opportunity to ensure the store meets its targets.
- Administrative Tasks:Complete all necessary administrative tasks in compliance with company procedures.
- Store Maintenance:Maintain a clean and tidy store environment.
- Lone Working:Be comfortable working independently, taking key holder responsibility in the absence of management.
To excel in this role, you should demonstrate:
- Strong written, maths and verbal communication skills.
- Effective listening skills in customer interactions.
- Self-discipline and attention to detail.
- Adaptability to work both in a small team and independently.
- Confidence and product knowledge after completing the induction and probation period.
- Daily customer interactions.
- Achieving high levels of customer service and satisfaction.
- Meeting weekly, monthly, and yearly sales targets.
- Lone working with key holder responsibilities.
- Conducting physical rounds of the store and units.
- Forklifting, where applicable.
- Implementing procedures to minimize store 'bad debt.'
- Performing ad hoc duties.
Customer Service Advisor
Posted 10 days ago
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Job Description
Customer Service Advisor
Salary: 32-38k depending on experience
Location: East London
Hours: 37.5 hours 8:30am-5:00pm Monday-Friday
Working Pattern: This role will be full time office based
What We Offer :
- A friendly and supportive work environment
- Potential monthly and yearly bonus depending on company performance
London Bridge Office Angels have a great new opportunity for a Customer Service Advisor to join a leading manufacturer in the Beauty and Wellness Market.
What You'll Do :
- Manage and process sales orders, confirmations, invoices, and purchase orders
- Provide exceptional support to customers, via phone and email
- Work to internal timelines to ensure timely order fulfilment
- Investigate and resolve customer inquiries and complaints
- Manage data and documentation
- Collaborate with various departments to ensure order accuracy and smooth processes
- Stay up-to-date with product knowledge to enhance customer service
- Other duties and as when required
What We're Looking For :
- Experience in a similar Customer Advisor role within an office environment is desirable
- Experience within a similar industry is desirable
- Confident IT skills
- Awareness of ISO Standards, health and safety and data protection
- Excellent communication skills, both written and verbal
This role is advertised by London Bridge
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service Advisor
Posted today
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ASSESMENT CENTRE - 12/09/2025
Overview:
Be the first point of contact for Liberty customers, delivering professional, friendly, and efficient service in-store and online. You'll handle enquiries, support services like Click & Collect, Returns, and Mail Order, and ensure a seamless customer experience.
Key Responsibilities:
- Respond to queries promptly and professionally (in-person, phone, online)
- Resolve issues quickly, aiming for first-time resolution
- Use systems like POS, Zendesk, and AX Dynamics efficiently
- Maintain high standards in communication, presentation, and organisation
- Represent Liberty’s values and service excellence
What You’ll Need:
- Customer service experience (retail, hospitality, or travel preferred)
- Strong communication skills
- Calm, organised, and solution-focused
- Luxury brand experience is a plus
KPIs:
- Response and resolution times
- Customer satisfaction scores
- Accuracy and task completion
Customer Service Advisor
Posted today
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TPBN1_UKTJn
Customer Service Advisor
Posted today
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Do you have a passion for helping others? Are you confident in your communication skills both verbal and written? Can you deliver an exceptional customer experience every time?
If so, we'd love to hear from you! Join our Customer Service team and be the first point of contact for our customers when they need us the most, regardless of communication channel.
Working Hours/ Shift Patterns:
You will work 37.5 hours per week including 3-4 weekends out of 8. If you work a weekend shift, you'll get time off in the week.
Our opening hours:
Monday to Friday 08:00 - 19:00, Saturday 09:00 - 17:00 and Sunday 09:00 - 13:00
Training:
The core training lasts for the first 4 weeks and is delivered in person at the office. You'll continue working onsite through to week 10 to reinforce your learning and build confidence. After this period, you'll need approval from a trainer or team leader before transitioning to hybrid working. Your training will consist of learning both our Customer Service journeys (telephony and digital) so you're fully equipped to support customers across all channels.
Our approach to Hybrid Working:
With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.
Salary:
The starting salary is £25,150 plus benefits. Upon completing the training and coaching period which usually takes 12 weeks, the salary will automatically increase to £5,500. There will be opportunities for further salary progression to 7,500, which can be achieved in as little as 12-months with the right focus on personal development.
Location:
Our wonderful Bexhill location which is only a short walk away from Collington station and the seafront!
At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our customer teams communicate with thousands of customers daily through various channels and delivering the high-quality insurance service they deserve.
Your role:
Our Customer Service department is searching for a dedicated Representative to manage both telephony and digital communications with our customers. In this Customer focused role, you'll be the first point of contact primarily handling inbound calls while also supporting queries across digital platforms.
You will assist customers with various inquiries, ranging from providing information about our products and policies to adjusting and adding additional products.
What we're looking for in a Customer Service Representative
Self-motivated individuals who focus on customer outcomes, uphold our values, and take pride in their work.
Effective communicator both written and verbal to ensure we support customer to make an informed decision.
Someone who's accountable, thorough, and pays attention to detail
Someone who can demonstrate flexibility and resilience through navigating change and continuous improvement.
Is comfortable navigating and utilising multiple IT systems to achieve work objectives.
Continually evaluates customer needs to determine the appropriate channel for communication.nWhat we offer:nJoin us and you'll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.
As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. That includes initial in-house training on our products and systems, as well as taking live calls alongside an experienced colleague, and regular, on-going training tailored to your individual needs. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. And the chance to develop your career across our business, with opportunities for secondments, or to become a coach.
Benefits you'll receive:nUp to 5% annual discretionary Bonus
Hybrid working (1 day per week in the office with the option to do more depending on your preference)
A fantastic open plan modern office
We promote a relaxed, friendly & diverse working environment
'Harrys' - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
Pension match up to 10% of your salary
Life insurance (4 x base salary)
Discounted Hasting Direct products
Discounts & cashback with well-known retailers
Tech scheme, cycle to work, health assessments, and skin check - on completion of probation
Refer a friend scheme - earn 00 for every friend you refer
We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop
As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. For this position, we're regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case-by-case basis. For more information on the DCS, please visit our inclusive business page on our careers site.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
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Customer Service Advisor
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Bodyshop Customer Service Advisor
Posted 10 days ago
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BODYSHOP CUSTOMER SERVICE ADVISOR
Basic Salary:£29,000
Hours:Monday to Friday - 40 Hours
Location:Southall
*MUST HAVE PREVIOUS BODYSHOP EXPERIENCE*
New vacancy for a Bodyshop Customer Service Advisor to join a busy accident repair centre.
As a Customer Service Advisor, reporting to the Body Shop Manager, the main purpose of the job is to deal with customer requirements for vehicle repair in an efficient and courteous manner and to ensure a high standard of customer service.
Responsibilities of a Bodyshop Customer Service Advisor
·Excellent Customer Service
·Multi-tasking and prioritising tasks
·Attention to detail in all administration
Skills and Qualifications of a Bodyshop Customer Service Advisor
·Experience of working in a modern accident repair centre
·Experience of Autoflow would be advantageous
·Excellent customer service and organisation skills
·Good IT skills
·Experience of cash credit control
·Excellent administrative skills
·Ability to work well under pressure and to tight deadlines
·Ability to work within a team environment
This is a full-time, permanent position for a skilled and courteous Bodyshop Customer Service Advisor to earn a competitive salary and benefit from company culture where career progression is encouraged. Previous experience in a Bodyshop environment is essential.
If you think you are a good fit for this Customer Service Advisor role, please contact Rob @ Auto Skills and state reference job number 52107
Don't worry if your CV is out of date. Get in touch and we can work that out later.
Customer Service Advisor (Remote)
Posted 10 days ago
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Our client is looking for a Remote Customer Service candidate for their highly successful banking business
Client Details
A leading financial services business
Description
Respond to customer queries via phone, email, and live chat in a professional and timely manner
Assist customers with account inquiries, transactions, card services, online banking, and loan-related questions
Identify customer needs and provide accurate information or solutions
Handle complaints efficiently, following internal processes and ensuring customer satisfaction
Maintain confidentiality and adhere to all banking regulations and data protection policies
Update customer records and log interactions in the CRM system accurately
Escalate complex issues to relevant departments when necessary
Meet or exceed individual and team performance targets (e.g., response time, satisfaction ratings)
Profile
Previous experience in customer service, preferably in banking or financial services
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Comfortable using technology and multiple software systems
Ability to work independently and manage time effectively in a remote environment
High level of professionalism, patience, and empathy
Knowledge of banking products, services, and compliance (preferred)
Job Offer
A competitive salary and great benefits