784 Customer Service Advisor jobs in London

• Respond to general enquiries via telephone, face-to-face interactions, email, web forms, and social media, ensuring courteous and professional communication in line with customer satisfaction standards.
• Accurately record all relevant information using internal systems and technology.
• Escalate enquiries to the appropriate department within Adult Social Care, ensuring resolution within agreed timescales.
• Provide comprehensive information and advice to customers, using the Three Conversations Model to develop personalised and innovative solutions in accordance with the Care Act 2014.
• Understand and support the needs of individuals, families, and carers by identifying their interests, strengths, aspirations, and available resources to promote independence.
• Guide customers through the initial process and clearly communicate potential outcomes.

• Solid understanding of the Care Act 2014.
• Experience working with vulnerable adults and understanding their needs.
• Ability to handle emotionally sensitive situations with empathy and a strengths-based approach.
• Proven experience in administrative roles and managing enquiries from a diverse range of individuals, including professionals, clients, and their families.

The Customer Care Executive will play a pivotal role in ensuring customer satisfaction by addressing inquiries and maintaining high-quality standards. This permanent role is based in Kingston upon Thames within the FMCG industry, offering an engaging opportunity for individuals passionate about customer service and quality assurance.

Client Details

This organisation operates within the FMCG industry and is recognised for its commitment to delivering high-quality products. As a small-sized company, it prides itself on fostering a collaborative environment and maintaining a strong focus on customer care and product excellence.

Description

• Respond promptly and professionally to customer inquiries via email and phone.
• Investigate and resolve customer complaints while adhering to company policies.
• Monitor and assess product quality, ensuring compliance with internal standards.
• Maintain accurate records of customer interactions and quality checks.
• Collaborate with internal teams to identify and implement process improvements.
• Prepare reports on customer feedback and quality performance for management review.
• Assist in developing and updating customer service and quality procedures.
• Support the training of team members on quality and customer care best practices.

Profile

• Strong communication and problem-solving skills.
• Attention to detail and the ability to manage multiple tasks effectively.
• Proficiency in using customer relationship management (CRM) software.
• A proactive attitude towards identifying and implementing improvements.

Job Offer

• A permanent role with opportunities for professional growth.
• A supportive and collaborative company culture.
• An office location in Kingston upon Thames with convenient transport links.

Breakdown Coordinator
Uxbridge
£30,000 per annum + Benefits

NEOS Engineering are partnered with a leading construction business operating across multiple UK depots is recruiting a Breakdown Coordinator. Our client, renowned for sustainability and innovation in essential services, is seeking a proactive individual to manage vehicle incidents and support fleet operations following continued growth.

The Role:

As a Breakdown Coordinator, you will manage vehicle breakdowns to minimise downtime, acting as the key liaison for drivers, maintenance teams, and external providers while ensuring clear communication and compliance.

Key responsibilities include:

• Responding promptly to breakdowns, assessing situations, and arranging assistance such as towing or repairs.
• Coordinating vehicle replacements in line with company policies and safety standards.
• Serving as the primary contact between drivers, maintenance teams, and management for timely updates.
• Maintaining accurate records of incidents, repairs, and follow-up actions.
• Liaising with external service providers for efficient, high-quality repairs.
• Monitoring breakdown trends to inform preventative maintenance and enhance fleet performance.
• Ensuring all activities adhere to safety regulations, company policies, and industry standards.

Candidate Requirements:

• Proven experience as a Breakdown Coordinator or in logistics coordination/fleet management.
• Knowledge of vehicle repair processes (desirable but not essential).
• Excellent communication and interpersonal skills for stakeholder liaison.
• Strong problem-solving abilities and capacity to manage priorities under pressure.
• Proficiency in software for tracking and reporting breakdowns.
• Professional, customer-focused approach with a positive and resilient attitude.

Salary & Benefits:

• Salary of £30,000 per annum.
• 24-26 days holiday per annum (inclusive of bank holidays).
• Company pension scheme.
• Employee benefits programme with discounts at major retailers.
• Cycle to work scheme and employee assistance programme.
• Full-time, permanent position with career development opportunities.

This is an excellent opportunity for a organised professional to join a dynamic team in a growing construction business, contributing to fleet efficiency while benefiting from comprehensive perks and progression.

Customer Service Advisor
£27,500 per annum
Permanent | Hybrid | Central London
Full-time – 37.5 hours per week (Mon–Fri between 08:00–18:00)

Hyperion Partners are proud to be working with a leading housing provider in London to recruit a Customer Service Advisor  on a permanent basis. This is a fantastic opportunity for someone with strong experience in housing repairs and tenancy management to join a dynamic and customer-focused organisation.

The Role
This hybrid position (2 days office / 3 days remote) will see you at the forefront of resident engagement. As a Customer Service Advisor, you’ll handle a wide variety of enquiries – from diagnosing and booking repairs, to assisting with tenancy concerns, rent payments, anti-social behaviour (ASB), and more. You'll play a critical role in ensuring residents feel supported and heard.

Key Responsibilities

• p>Handle inbound queries across multiple contact channels including phone and email

• Diagnose and raise housing repairs accurately and efficiently

• Advise residents on income, tenancy, leasehold, ASB, domestic abuse, and estate management

• Log complaints and resolve issues at the first point of contact wherever possible

• Take payments and provide advice on account queries

• Ensure accurate data entry using CRM systems and follow organisational procedures

About You
We’re looking for someone with:

< i>

Previous experience in a housing contact centre or fast-paced customer service environment

• Strong knowledge of repairs diagnostics, scheduling and prioritisation

• Excellent communication, listening, and problem-solving skills

• High level of empathy, professionalism, and resilience

• Ability to balance empathy with efficiency to achieve positive outcomes

• Good attention to detail and IT literacy

Why Apply?

• Permanent role with great work-life balance

• Purpose-led environment with meaningful community impact

• Friendly, supportive, and modern working culture

How to Apply
Submit your CV and a brief supporting statement explaining how your experience matches the role. Applications are being considered on a rolling basis, so early submission is advised.

Please note: You must have the right to work in the UK as visa sponsorship is not available for this role.

Monday to Friday 07:30 - 17:00 

Our client is seeking an experienced, proactive and approachable Customer Service Advisor to join their expanding team for an amazing nationwide company. The successful Customer Service Advisor for this role will be required to deal with all calls to the branch sales office with sound knowledge of the broad range of products our client provides, check and track orders for customers, and ensuring that customers receive the fast and efficient response that our client is known for. 

MAIN FUNCTION OF JOB: To ensure that customers receive a fast and efficient response to sales enquires, building customer loyalty and enhancing the company’s reputation for service.

DIMENSIONS • Dealing with all calls to the Branch Sales Office • 7 Main product lines with many thousands of product codes • Dealing with all customers

MAIN DUTIES/RESPONSIBLITIES: The jobholder is expected to take responsibility for handling customer orders and enquires across a broad product range. Detailed technical product selection will be referred to the technical department. You will be required when necessary to participate in some warehouse activities, e.g. Trade Counter. The jobholder is able to make the majority of decisions within the context of the job whilst informing management of any major issues arising. You will be expected to:

• Provide a friendly and helpful response to customer enquiries to the total satisfaction in order to contribute to the management team’s goal of improving service levels to be the best in the industry.

• Accurate and regular order entry to help achieve minimum time delay between receipt of order and despatch of goods, therefore maximising sales / stock turnover.

• Communicate enquires to the External Sales Engineers to enable maximisation of potential sales

. • Participation in the annual stock take.

• As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with all aspects of health and safety, as set out in the Employee Safety Handbook.

• Ensure familiarisation with data protection procedures set down by the organisation as a result of the General Data Protection Regulation and understand that any breach could result in the organisation’s sensitive and confidential data being disclosed to competitors and other interested parties.

• All other ad-hoc duties requested by the Branch Manager, Assistant Branch Manager or a director.

Quick Apply

Our client is seeking an experienced, proactive and approachable Customer Service Advisor  to join their expanding team for an amazing nationwide company. The successful Customer Service Advisor  for this role will be required to deal with all calls to the branch sales office with sound knowledge of the broad range of products our client provides, check and track orders for customers, and ensuring that customers receive the fast and efficient response that our client is known for. 

Key responsibilities of Customer Service Advisor:

• Take responsibility for handling customer orders and enquiries in an effective and efficient manner.
li>To provide a friendly and helpful response to customer enquiries to total satisfaction in order to contribute to the management team’s goal of maintaining the highest quality of customer satisfaction. < i>To familiarise themselves with at least basic knowledge of the broad product range our client provides, in order to make recommendations of a non-technical nature.
• There will be some warehouse duties involved including manning of the trade counter when required.
• Accurate and regular order entry to help achieve minimum time delay between receipt of order and despatch of goods, therefore maximising sales / stock turnover.
• Identify and investigate with internal / external employees potential problems to ensure the smooth flow of order and customer satisfaction.
• Communicate enquires to the External Sales Engineers to enable maximisation of potential sales.
• Participation in the annual stock take.

Essential qualities for the role of Customer Service Advisor

• Must be well-presented, polite, helpful, proactive and motivated.
• Must have good numeracy and literacy skills, as well as a requirement of basic computer literacy, including Microsoft Office programmes.
• As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with all aspects of health and safety, as set out in the Employee Safety Handbook.
• Ensure familiarisation with data protection procedures set down by the organisation as a result of the General Data Protection Regulation, and understand that any breach could result in the organisation’s sensitive and confidential data being disclosed to competitors and other interested parties.
< i>Must be able to display flexibility in their working and demonstrate ability to adapt to changing priorities and tasks assigned by the management team.
• Must have a full clean UK Drivers Licence as will be on a call out rota
• Must be able to cover phones when required and attend call outs as necessary. Call outs are paid up to £100 per call out.
li>Forklift licence would be an advantage however, not necessary but must be willing to undertake forklift training provided and paid for by the company

Shifts:  Monday to Friday 7:30AM – 5PM (with potential for overtime).

 Nature of the role:  This Customer Service Advisor  Role is a temporary to permanent role for the successful candidate, after a trial period of 11 weeks.

We look forward to hearing from you at Team CV LTD.

Our client is seeking an experienced, proactive and approachable Customer Service Advisor  to join their expanding team for an amazing nationwide company. The successful Customer Service Advisor  for this role will be required to deal with all calls to the branch sales office with sound knowledge of the broad range of products our client provides, check and track orders for customers, and ensuring that customers receive the fast and efficient response that our client is known for. 

Key responsibilities of Customer Service Advisor:

• Take responsibility for handling customer orders and enquiries in an effective and efficient manner.
li>To provide a friendly and helpful response to customer enquiries to total satisfaction in order to contribute to the management team’s goal of maintaining the highest quality of customer satisfaction. < i>To familiarise themselves with at least basic knowledge of the broad product range our client provides, in order to make recommendations of a non-technical nature.
• There will be some warehouse duties involved including manning of the trade counter when required.
• Accurate and regular order entry to help achieve minimum time delay between receipt of order and despatch of goods, therefore maximising sales / stock turnover.
• Identify and investigate with internal / external employees potential problems to ensure the smooth flow of order and customer satisfaction.
• Communicate enquires to the External Sales Engineers to enable maximisation of potential sales.
• Participation in the annual stock take.

Essential qualities for the role of Customer Service Advisor

• Must be well-presented, polite, helpful, proactive and motivated.
• Must have good numeracy and literacy skills, as well as a requirement of basic computer literacy, including Microsoft Office programmes.
• As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with all aspects of health and safety, as set out in the Employee Safety Handbook.
• Ensure familiarisation with data protection procedures set down by the organisation as a result of the General Data Protection Regulation, and understand that any breach could result in the organisation’s sensitive and confidential data being disclosed to competitors and other interested parties.
< i>Must be able to display flexibility in their working and demonstrate ability to adapt to changing priorities and tasks assigned by the management team.
• Must have a full clean UK Drivers Licence as will be on a call out rota
• Must be able to cover phones when required and attend call outs as necessary. Call outs are paid up to £100 per call out.
li>Forklift licence would be an advantage however, not necessary but must be willing to undertake forklift training provided and paid for by the company

Shifts:  Monday to Friday 7:30AM – 5PM (with potential for overtime).

           Nature of the role:  This Customer Service Advisor  Role is a temporary to permanent role for the successful candidate, after a trial period of 11 weeks.

We look forward to hearing from you at Team CV LTD.

Our client is seeking an experienced, proactive and approachable Customer Service Advisor to join their expanding team for an amazing nationwide company. The successful Customer Service Advisor for this role will be required to deal with all calls to the branch sales office with sound knowledge of the broad range of products our client provides, check and track orders for customers, and ensuring that customers receive the fast and efficient response that our client is known for. 

MAIN FUNCTION OF JOB: To ensure that customers receive a fast and efficient response to sales enquires, building customer loyalty and enhancing the company’s reputation for service.

DIMENSIONS

• Dealing with all calls to the Branch Sales Office
li>7 Main product lines with many thousands of product codes
• Dealing with all customers

MAIN DUTIES/RESPONSIBLITIES:

The jobholder is expected to take responsibility for handling customer orders and enquires across a broad product range.  Detailed technical product selection will be referred to the technical department. You will be required when necessary to participate in some warehouse activities, e.g. Trade Counter.

The jobholder is able to make the majority of decisions within the context of the job whilst informing management of any major issues arising. 

You will be expected to:

Provide a friendly and helpful response to customer enquires to the total satisfaction in order to contribute to the management team’s goal of improving service levels to be the best in the industry. < i>Accurate and regular order entry to help achieve minimum time delay between receipt of order and despatch of goods, therefore maximising sales / stock turnover.
• Resolve customer queries / complaints to the satisfaction of all parties
• Identify and investigate with internal / external employees potential problems to ensure the smooth flow of order and customer satisfaction.
• Communicate enquires to the External Sales Engineers to enable maximisation of potential sales.
• Participation in the annual stock take.
• As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with all aspects of health and safety, as set out in the Employee Safety Handbook.
• Ensure familiarisation with data protection procedures set down by the organisation as a result of the General Data Protection Regulation and understand that any breach could result in the organisation’s sensitive and confidential data being disclosed to competitors and other interested parties.

All other ad-hoc duties requested by the Branch Manager, Assistant Branch Manager or a Director

Shifts: Monday to Friday 7:30AM – 5PM (with potential for overtime).

           Nature of the role: This Customer Service Advisor Role is a temporary to permanent role for the successful candidate, after a trial period of 12 weeks.

We look forward to hearing from you at Team CV LTD.

Our client is seeking an experienced, proactive and approachable Customer Service Advisor to join their expanding team for an amazing nationwide company. The successful Customer Service Advisor for this role will be required to deal with all calls to the branch sales office with sound knowledge of the broad range of products our client provides, check and track orders for customers, and ensuring that customers receive the fast and efficient response that our client is known for. 

MAIN FUNCTION OF JOB: To ensure that customers receive a fast and efficient response to sales enquires, building customer loyalty and enhancing the company’s reputation for service.

DIMENSIONS

• Dealing with all calls to the Branch Sales Office
li>7 Main product lines with many thousands of product codes
• Dealing with all customers

MAIN DUTIES/RESPONSIBLITIES:

The jobholder is expected to take responsibility for handling customer orders and enquires across a broad product range.  Detailed technical product selection will be referred to the technical department. You will be required when necessary to participate in some warehouse activities, e.g. Trade Counter.

The jobholder is able to make the majority of decisions within the context of the job whilst informing management of any major issues arising. 

You will be expected to:

Provide a friendly and helpful response to customer enquires to the total satisfaction in order to contribute to the management team’s goal of improving service levels to be the best in the industry. < i>Accurate and regular order entry to help achieve minimum time delay between receipt of order and despatch of goods, therefore maximising sales / stock turnover.
• Resolve customer queries / complaints to the satisfaction of all parties
• Identify and investigate with internal / external employees potential problems to ensure the smooth flow of order and customer satisfaction.
• Communicate enquires to the External Sales Engineers to enable maximisation of potential sales.
• Participation in the annual stock take.
• As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with all aspects of health and safety, as set out in the Employee Safety Handbook.
• Ensure familiarisation with data protection procedures set down by the organisation as a result of the General Data Protection Regulation and understand that any breach could result in the organisation’s sensitive and confidential data being disclosed to competitors and other interested parties.

All other ad-hoc duties requested by the Branch Manager, Assistant Branch Manager or a Director

Shifts: Monday to Friday 7:30AM – 5PM (with potential for overtime).

           Nature of the role: This Customer Service Advisor Role is a temporary to permanent role for the successful candidate, after a trial period of 12 weeks.

We look forward to hearing from you at Team CV LTD.