85 Customer Service Advisor jobs in London
Customer Service Advisor
Posted today
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Customer Service Advisor
Posted 1 day ago
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Customer Service Advisor
£22,000 – £0,000 | Ruislip | Permanent
A respected and well-established insurance provider is seeking a driven Customer Service Advisor to join their expanding team in Ruislip. This is a fantastic opportunity for someone with customer service or sales experience to build a rewarding career in the insurance sector, with clear progression opportunities and strong earning potential.
What you’ll be doing:
- Engaging with new and existing customers, understanding their needs, and recommending tailored insurance products
- Proactively identifying sales opportunities, upselling and cross-selling to maximise customer value
- Building strong relationships to ensure long-term customer loyalty and retention
- Working towards individual and team sales/KPI targets with a focus on high performance
- Delivering a professional, customer-focused experience that drives both satisfaction and results
Who we’re looking for:
- Previous experience in sales, telesales, or customer service within a target-driven environment
- Confident, enthusiastic, and commercially minded communicator
- Results-oriented with the drive to exceed goals and celebrate success
- Motivated, reliable, and proactive problem solver
- Keen to learn, develop, and progress within a growing insurance business
What’s in it for you?
- Competitive salary of £22,00 – £3 000 (dependent on experience)
- Monday to Friday, 37.5 hours per week
- Full training provided with ongoing career development support
- Clear progression routes within a fast-growing business
- A collaborative and supportive team culture that recognises and rewards achievement
Customer Service Advisor
Posted today
Job Viewed
Job Description
Customer Service Advisor
£22,000 – £0,000 | Ruislip | Permanent
A respected and well-established insurance provider is seeking a driven Customer Service Advisor to join their expanding team in Ruislip. This is a fantastic opportunity for someone with customer service or sales experience to build a rewarding career in the insurance sector, with clear progression opportunities and strong earning potential.
What you’ll be doing:
- Engaging with new and existing customers, understanding their needs, and recommending tailored insurance products
- Proactively identifying sales opportunities, upselling and cross-selling to maximise customer value
- Building strong relationships to ensure long-term customer loyalty and retention
- Working towards individual and team sales/KPI targets with a focus on high performance
- Delivering a professional, customer-focused experience that drives both satisfaction and results
Who we’re looking for:
- Previous experience in sales, telesales, or customer service within a target-driven environment
- Confident, enthusiastic, and commercially minded communicator
- Results-oriented with the drive to exceed goals and celebrate success
- Motivated, reliable, and proactive problem solver
- Keen to learn, develop, and progress within a growing insurance business
What’s in it for you?
- Competitive salary of £22,00 – £3 000 (dependent on experience)
- Monday to Friday, 37.5 hours per week
- Full training provided with ongoing career development support
- Clear progression routes within a fast-growing business
- A collaborative and supportive team culture that recognises and rewards achievement
Customer Service Advisor
Posted 2 days ago
Job Viewed
Job Description
A Consumer Care Advisor is responsible for delivering outstanding customer support across multiple contact channels. This role involves being the first point of contact for consumers, handling queries and complaints related to a wide range of consumer products.
You will ensure that all interactions meet high standards of care and quality, while adhering to established procedures. The role also includes liaising with internal teams regarding order management and product-related issues.
Hours: 40 hours per week (typically Monday-Friday 9am-6pm, Saturday 9am-4pm; flexibility required for shifts between 8am-8pm, Monday-Sunday)
Key Responsibilities:
· Respond to consumer enquiries via phone, email, live chat, and social media.
· Handle complaints and feedback with empathy and professionalism.
· Maintain accurate records using CRM systems.
· Collaborate with internal departments to resolve customer issues.
· Meet performance targets including customer satisfaction, productivity, and data accuracy.
Skills & Experience:
· Excellent verbal and written communication skills.
· Ability to communicate empathetically with a diverse customer base.
· Previous experience in customer service, ideally within the food or FMCG sector.
· Strong problem-solving skills and adaptability.
· Proficiency in Google Suite and Microsoft Office; CRM experience (e.g. Zendesk) is a plus.
· Flexible approach to working hours, including evenings and weekends.
· Self-motivated and collaborative team player.
Training & Development:
Full induction and ongoing training provided. Opportunities for career progression and salary increases based on performance.
Benefits:
· Supportive and sociable team culture
· Pension scheme
· Eye care vouchers and discounts
· Discounted gym membership
· Charity involvement and fundraising events
· Incentives and prizes
· Referral bonus scheme
· Apprenticeship and career development programmes
· Recognition and reward schemes
· Cycle to work scheme
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Lead Customer Service Advisor
Posted 9 days ago
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Job Description
As Lead Customer Service Advisor, you will be responsible for overseeing the daily operations of the customer service team, acting as a point of escalation for complex customer queries and issues. Your key duties will include coaching, mentoring, and motivating team members to achieve high performance standards and customer satisfaction targets. You will contribute to the development and implementation of customer service policies and procedures, aiming to enhance efficiency and effectiveness. Monitoring key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores will be crucial, and you will provide regular reports to management. You will handle escalated customer complaints and sensitive issues with professionalism and empathy, striving for first-contact resolution where possible. Collaborating with other departments to resolve customer issues and provide feedback on customer needs will be essential. In this remote-first capacity, you will leverage advanced communication and case management systems to manage workload and team performance.
The ideal candidate will have substantial experience in a customer service role, with proven experience in a lead or supervisory capacity. Excellent communication, active listening, and problem-solving skills are essential, along with the ability to remain calm and professional under pressure. A strong understanding of customer service best practices and a passion for delivering outstanding customer experiences are required. Proficiency in using CRM software and other customer service tools is a must. The ability to motivate and inspire a remote team, foster a positive team culture, and manage performance effectively is critical. A proactive approach to identifying and resolving issues, coupled with strong organisational skills, is necessary. This is a fantastic opportunity for an individual looking to take the next step in their customer service career and make a significant impact in a fully remote setting.
Senior Customer Service Advisor
Posted 9 days ago
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Job Description
Responsibilities:
- Handle a high volume of customer inquiries via phone, email, and live chat, providing first-class support.
- Investigate and resolve complex customer issues, demonstrating strong problem-solving skills and a deep understanding of our products/services.
- Provide clear, concise, and accurate information to customers regarding their accounts, services, and policies.
- Escalate unresolved issues to appropriate departments and follow up to ensure resolution.
- Identify customer needs and proactively offer solutions or relevant information.
- Contribute to the development and maintenance of customer service knowledge base and FAQs.
- Train and mentor junior customer service representatives, sharing best practices and providing guidance.
- Gather customer feedback and report trends to management to inform service improvements.
- Adhere to service level agreements (SLAs) and quality standards.
- Maintain accurate customer records and update information promptly.
- Act as a brand ambassador, promoting a positive and professional image at all times.
- Proven experience in a customer service role, with a minimum of 2 years in a senior or lead capacity.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving abilities and the capacity to think critically under pressure.
- Proficiency in using CRM systems and customer service software.
- Ability to explain complex information clearly and simply.
- A calm and patient demeanor when dealing with difficult situations.
- Experience in the FinTech or financial services industry is a significant advantage.
- Ability to work effectively both independently and as part of a team.
- Strong organisational skills and attention to detail.
- Flexibility to work shifts within operational hours, including occasional weekends, as part of the hybrid model.
Customer Service Advisor (Edmonton)
Posted 4 days ago
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Job Description
Customer Service Advisor
Edmonton
Our client is one of the fastest growing companies in the UK in their field. They are currently looking for an Customer Service Advisor to join the team in their Edmonton branch.
Job Purpose: To guarantee their customers an excellent level of service whilst at the same time ensuring the highest level of sales for the Company.
Main Responsibilities :
- Contribute to the achievement of the financial targets of the store
- Identify and quantify the potential available from each customer for increasing occupancy and revenue within the store
- Respond effectively to the diverse needs of each customer
- Ensuring the store presents itself to a high standard of cleanliness
- Making sure that all Health & Safety procedures are adhered to for the benefit of customers and staff alike.
- Comply consistently with all company procedures
Package:
£26,265 + Package + Benefits
Benefits:
- An excellent career in a fast-growing business
- Training & Mentoring program for great career progression
- Bi-Annual store bonus Scheme
- Company Sick Pay
- Access to exclusive perks via Perkbox membership
- Long Service recognition
- 20 days holiday per year plus bank holidays
By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website.
If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.
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Customer Service Advisor (Charlton)
Posted 6 days ago
Job Viewed
Job Description
Customer Service Advisor
Charlton
Our client is one of the fastest growing companies in the UK in their field. They are currently looking for an Customer Service Advisor to join the team in their Charlton branch.
Job Purpose: To guarantee their customers an excellent level of service whilst at the same time ensuring the highest level of sales for the Company
Main Responsibilities :
- Contribute to the achievement of the financial targets of the store
- Identify and quantify the potential available from each customer for increasing occupancy and revenue within the store
- Respond effectively to the diverse needs of each customer
- Ensuring the store presents itself to a high standard of cleanliness
- Making sure that all Health & Safety procedures are adhered to for the benefit of customers and staff alike.
- Comply consistently with all company procedures
Package:
£26,265 + Package + Benefits
Benefits:
- An excellent career in a fast-growing business
- Training & Mentoring program for great career progression
- Bi-Annual store bonus Scheme
- Company Sick Pay
- Access to exclusive perks via Perkbox membership
- Long Service recognition
- 20 days holiday per year plus bank holidays
By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website.
If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.