877 Customer Service Advisor jobs in London

Permanent – Full Time

We’re looking to recruit a Customer Service Advisor to join our Westminster Gas team based in Westminster, W9 2AR.

About the Role

Joining our team, you’llbe responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.

Using our in-house system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

Candidates will have the following:

· Social Housing and Repair and Maintenance background.

· Proven experience in scheduling/planning Disrepairs, Voids, or Complex works.

· Competent in communicating with direct operatives, subcontractors, and residents.

· Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.

· Planning knowledge of what works can be sequenced or can be undertaken concurrently.

· Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.

· Good level of written English

· Good computer skills

· Good project management skills

· Good communication skills e.g. ability to communicate with different stakeholders at different levels

· Passionate about service delivery and customer satisfaction.

Benefits

· Profit Share Discretionary Annual Bonus Scheme

· 26 Days Holiday plus Bank Holidays

· Enhanced Pension Plan

· Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)

· Life Assurance & Accident Cover

· Share Save

· Enhanced Maternity & Paternity Pay

· Work Perks Discounts & Vouchers

· Buy & Sell Holiday Schemes

· Flexible Working & Flexible Bank Holidays

· Cycle to Work

· Volunteering (2 days paid)

· Learning & Development Opportunities

· Extensive Wellbeing Support, including EAP

· Loyalty & Values Awards

· Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents

and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel

Please refer to full job description upon completing your application.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.

The Role

We’re looking for an organised, relationship-driven Assistant Customer Experience Manager on a 6-month FTC to join the business with super-high standards – making sure every Mount Anvil home is ready for handover, so our customers’ first day feels effortless.

You’ll have at least 12 months’ customer-facing experience – ideally from construction, a housing association or a main contractor background, though hotel, motor, or retail industry backgrounds are also welcome. Competence with online data or booking systems is essential; Salesforce experience and a second language (Mandarin or Turkish) are great extras. You’re calm under pressure, firm but fair with suppliers, respectful with customers, and above all else – organised

In this role, you’ll be a key part of our growing Customer Experience team as two major London schemes – Verdean and One Clapham Junction – reach their completion phases. You’ll coordinate the end-to-end process that turns a unit into a home, working with on-site teams, Lettings, Managing Agents, furniture suppliers, and snaggers to keep everything on track. From booking appointments and tracking inspections to registering properties, sending concierge emails, and updating Salesforce, you’ll keep every detail moving. You’ll reply to all stakeholders the same day, support our world-class NPS, and gain exposure to teams across Site, Sales, and Interior Design. You’ll report into Laura (Head of Customer Experience) and join a supportive team that knows the importance of clear communication and plate-spinning with precision.

High performance here means proactively contacting 100% of stakeholders to keep completions on track, aligning diaries for key inspections, keeping a laser focus on detail while juggling competing demands and keeping timely promises to our customers, agents and third parties.

We’re here to Pursue Better, Differently. If you’re brilliant with people, thrive on structure, and want to be part of a world-class team delivering homes with care and quality – we’d love to have you on board.

Mount Anvil

What we do:  We’ve worked in partnership for 31 years to create outstanding places in London. We’re growing, with our construction turnover doubling, and with a pipeline of new projects where we’re raring to get started and make a difference.

Why we’re here:  We’re here to pursue better, differently.

Better : One of The Sunday Times’ “100 Best Small Companies to Work For” for over a decade, winner of multiple Pride In The Job and WhatHouse awards for our people and the quality of our homes, and proud to have the nation’s best site in our ranks (winning the highest possible marks across the Considerate Constructors Scheme’s five areas – the first site ever to do so in 22 years of the CCS).

Differently:   Our culture is unusual. Different means more transparent with information. More direct with feedback that helps us all grow. More rigorous about setting goals, then giving more freedom to go and achieve them. It’s definitely not for everyone. We don’t hire know-it-alls, we hire “learn-it-alls”.  As our CEO, Killian, says: “We work hard to find people who thrive on context and responsibility, rather than rules and procedures. We then work like owner managers, not a leader and a load of helpers.”

Benefits:

Private medical insurance for you and your family through Vitality (including discounts on spa breaks, cinema tickets and your food shopping, free Starbucks, 50% off Virgin Active Membership and more).

Income Protection Insurance to help you cope financially if you’re unable to work due to illness or injury, Life Assurance equivalent to four times your salary, your annual leave & Bank Holidays, enhanced maternity and paternity leave and workplace nursery salary sacrifice, allowing you to save tax and NI on monthly nursery fees. 

We think the best benefit of being here is the learning culture and the ability to make a real difference – we dislike hierarchy and politics, and “not my job” isn’t in our vernacular. Which means if you really care about raising the bar and really want to feel connected to the end product, as opposed to like a cog in a big machine, this could be the place for you to grow your career.

The Role

We’re looking for an organised, relationship-driven Assistant Customer Experience Manager on a 6-month FTC to join the business with super-high standards – making sure every Mount Anvil home is ready for handover, so our customers’ first day feels effortless.

You’ll have at least 12 months’ customer-facing experience – ideally from construction, a housing association or a main contractor background, though hotel, motor, or retail industry backgrounds are also welcome. Competence with online data or booking systems is essential; Salesforce experience and a second language (Mandarin or Turkish) are great extras. You’re calm under pressure, firm but fair with suppliers, respectful with customers, and above all else – organised

In this role, you’ll be a key part of our growing Customer Experience team as two major London schemes – Verdean and One Clapham Junction – reach their completion phases. You’ll coordinate the end-to-end process that turns a unit into a home, working with on-site teams, Lettings, Managing Agents, furniture suppliers, and snaggers to keep everything on track. From booking appointments and tracking inspections to registering properties, sending concierge emails, and updating Salesforce, you’ll keep every detail moving. You’ll reply to all stakeholders the same day, support our world-class NPS, and gain exposure to teams across Site, Sales, and Interior Design. You’ll report into Laura (Head of Customer Experience) and join a supportive team that knows the importance of clear communication and plate-spinning with precision.

High performance here means proactively contacting 100% of stakeholders to keep completions on track, aligning diaries for key inspections, keeping a laser focus on detail while juggling competing demands and keeping timely promises to our customers, agents and third parties.

We’re here to Pursue Better, Differently. If you’re brilliant with people, thrive on structure, and want to be part of a world-class team delivering homes with care and quality – we’d love to have you on board.

Mount Anvil

What we do:  We’ve worked in partnership for 31 years to create outstanding places in London. We’re growing, with our construction turnover doubling, and with a pipeline of new projects where we’re raring to get started and make a difference.

Why we’re here:  We’re here to pursue better, differently.

Better : One of The Sunday Times’ “100 Best Small Companies to Work For” for over a decade, winner of multiple Pride In The Job and WhatHouse awards for our people and the quality of our homes, and proud to have the nation’s best site in our ranks (winning the highest possible marks across the Considerate Constructors Scheme’s five areas – the first site ever to do so in 22 years of the CCS).

Differently:   Our culture is unusual. Different means more transparent with information. More direct with feedback that helps us all grow. More rigorous about setting goals, then giving more freedom to go and achieve them. It’s definitely not for everyone. We don’t hire know-it-alls, we hire “learn-it-alls”.  As our CEO, Killian, says: “We work hard to find people who thrive on context and responsibility, rather than rules and procedures. We then work like owner managers, not a leader and a load of helpers.”

Benefits:

Private medical insurance for you and your family through Vitality (including discounts on spa breaks, cinema tickets and your food shopping, free Starbucks, 50% off Virgin Active Membership and more).

Income Protection Insurance to help you cope financially if you’re unable to work due to illness or injury, Life Assurance equivalent to four times your salary, your annual leave & Bank Holidays, enhanced maternity and paternity leave and workplace nursery salary sacrifice, allowing you to save tax and NI on monthly nursery fees. 

We think the best benefit of being here is the learning culture and the ability to make a real difference – we dislike hierarchy and politics, and “not my job” isn’t in our vernacular. Which means if you really care about raising the bar and really want to feel connected to the end product, as opposed to like a cog in a big machine, this could be the place for you to grow your career.

Are you a people person with a passion for making a real difference? Do you thrive in a bustling environment where every day brings new opportunities to help? If so, we want you to be the welcoming face of the London Borough of Hackney !

We're searching for a Neighbourhood Customer Services Advisor to join our dynamic Tenancy & Leasehold Services team. This isn't just about answering calls; it's about being the essential first point of contact for our residents, providing top-notch support, and ensuring their experience with us is nothing short of excellent.

As a Neighbourhood Customer Services Advisor, you'll play a crucial role in supporting our residents with a variety of essential services. Your day will be diverse and impactful, including:

• Key Master: You'll be the go-to expert for FOB, Gerda, and barrier gate keys, managing the entire process from initial enquiry to secure distribution and meticulous record-keeping.
• Housing Navigator: You'll guide residents through the rehousing process, help them understand the bidding system, and offer crucial support with online housing applications.
• Exchange Enabler: Be the champion for our mutual exchange program, helping tenants navigate platforms like HomeSwapper, assisting with profile updates, and coordinating with various teams to ensure smooth transitions.
• Office Operations Pro: From managing the reception area and coordinating visitor arrivals to ensuring our housing officers have the supplies they need, you'll keep our Woodberry office running like clockwork.
• Problem Solver & Innovator: You'll consistently look for ways to improve our services, contributing to new processes and leveraging technology to enhance efficiency and resident satisfaction.

We're seeking a proactive and empathetic individual with:

• Proven Experience: You'll have a strong background in delivering exceptional customer service within local authority and handling diverse customer queries across multiple channels (in-person, phone, email).
• Team Player Mentality: You thrive in a collaborative environment and love working as part of a supportive team.
• Communication Skills: Your written and verbal communication is top-notch, allowing you to engage effectively with everyone you interact with.
• Problem-Solving Prowess: You're a natural at assessing information, identifying issues, and suggesting innovative solutions.
• Organisational Whiz: You can skillfully plan and prioritise your workload, ensuring deadlines are met and targets are exceeded.
• Tech Savvy: You're comfortable with various software packages, including Microsoft Office.
• A Commitment to Our Values: You genuinely care about customer care, equality, diversity, and continuous improvement.

This is more than just a job; it's an opportunity to contribute to a vibrant community and make a tangible difference in people's lives. You'll be part of a supportive team dedicated to delivering high-quality services and constantly striving for improvement. We value continuous learning, empower our employees, and celebrate diversity in all its forms.

If you're ready to be the welcoming face of Hackney and help us shape an even better future

Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Are you a people person with a passion for making a real difference? Do you thrive in a bustling environment where every day brings new opportunities to help? If so, we want you to be the welcoming face of the London Borough of Hackney !

We're searching for a Neighbourhood Customer Services Advisor to join our dynamic Tenancy & Leasehold Services team. This isn't just about answering calls; it's about being the essential first point of contact for our residents, providing top-notch support, and ensuring their experience with us is nothing short of excellent.

As a Neighbourhood Customer Services Advisor, you'll play a crucial role in supporting our residents with a variety of essential services. Your day will be diverse and impactful, including:

• Key Master: You'll be the go-to expert for FOB, Gerda, and barrier gate keys, managing the entire process from initial enquiry to secure distribution and meticulous record-keeping.
• Housing Navigator: You'll guide residents through the rehousing process, help them understand the bidding system, and offer crucial support with online housing applications.
• Exchange Enabler: Be the champion for our mutual exchange program, helping tenants navigate platforms like HomeSwapper, assisting with profile updates, and coordinating with various teams to ensure smooth transitions.
• Office Operations Pro: From managing the reception area and coordinating visitor arrivals to ensuring our housing officers have the supplies they need, you'll keep our Woodberry office running like clockwork.
• Problem Solver & Innovator: You'll consistently look for ways to improve our services, contributing to new processes and leveraging technology to enhance efficiency and resident satisfaction.

We're seeking a proactive and empathetic individual with:

• Proven Experience: You'll have a strong background in delivering exceptional customer service within local authority and handling diverse customer queries across multiple channels (in-person, phone, email).
• Team Player Mentality: You thrive in a collaborative environment and love working as part of a supportive team.
• Communication Skills: Your written and verbal communication is top-notch, allowing you to engage effectively with everyone you interact with.
• Problem-Solving Prowess: You're a natural at assessing information, identifying issues, and suggesting innovative solutions.
• Organisational Whiz: You can skillfully plan and prioritise your workload, ensuring deadlines are met and targets are exceeded.
• Tech Savvy: You're comfortable with various software packages, including Microsoft Office.
• A Commitment to Our Values: You genuinely care about customer care, equality, diversity, and continuous improvement.

This is more than just a job; it's an opportunity to contribute to a vibrant community and make a tangible difference in people's lives. You'll be part of a supportive team dedicated to delivering high-quality services and constantly striving for improvement. We value continuous learning, empower our employees, and celebrate diversity in all its forms.

If you're ready to be the welcoming face of Hackney and help us shape an even better future

Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Customer Service Advisor

Croydon

Our client is one of the fastest growing companies in the UK in their field. They are currently looking for an Customer Service Advisor to join the team in their Croydon branch.

Job Purpose: To guarantee their customers an excellent level of service whilst at the same time ensuring the highest level of sales for the Company

Main Responsibilities :

• Contribute to the achievement of the financial targets of the store
• Identify and quantify the potential available from each customer for increasing occupancy and revenue within the store
• Respond effectively to the diverse needs of each customer
• Ensuring the store presents itself to a high standard of cleanliness
• Making sure that all Health & Safety procedures are adhered to for the benefit of customers and staff alike.
• Comply consistently with all company procedures

Package:

£26,265 + Package + Benefits

Benefits:

• An excellent career in a fast-growing business
• Training & Mentoring program for great career progression
• Bi-Annual store bonus Scheme
• Company Sick Pay
• Access to exclusive perks via Perkbox membership
• Long Service recognition
• 20 days holiday per year plus bank holidays

By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website.

If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.

Customer Service Advisor

Orpington

Our client is one of the fastest growing companies in the UK in their field. They are currently looking for an Customer Service Advisor to join the team in their Orpington branch.

Job Purpose: To guarantee their customers an excellent level of service whilst at the same time ensuring the highest level of sales for the Company

Main Responsibilities :

• Contribute to the achievement of the financial targets of the store
• Identify and quantify the potential available from each customer for increasing occupancy and revenue within the store
• Respond effectively to the diverse needs of each customer
• Ensuring the store presents itself to a high standard of cleanliness
• Making sure that all Health & Safety procedures are adhered to for the benefit of customers and staff alike.
• Comply consistently with all company procedures

Package:

£26,265 + Package + Benefits

Benefits:

• An excellent career in a fast-growing business
• Training & Mentoring program for great career progression
• Bi-Annual store bonus Scheme
• Company Sick Pay
• Access to exclusive perks via Perkbox membership
• Long Service recognition
• 20 days holiday per year plus bank holidays

By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website.

If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.

Customer Service Advisor

Acton

Our client is one of the fastest growing companies in the UK in their field. They are currently looking for an Customer Service Advisor to join the team in their Acton branch.

Job Purpose: To guarantee their customers an excellent level of service whilst at the same time ensuring the highest level of sales for the Company

Main Responsibilities :

• Contribute to the achievement of the financial targets of the store
• Identify and quantify the potential available from each customer for increasing occupancy and revenue within the store
• Respond effectively to the diverse needs of each customer
• Ensuring the store presents itself to a high standard of cleanliness
• Making sure that all Health & Safety procedures are adhered to for the benefit of customers and staff alike.
• Comply consistently with all company procedures

Package:

£26,265 + Package + Benefits

Benefits:

• An excellent career in a fast-growing business
• Training & Mentoring program for great career progression
• Bi-Annual store bonus Scheme
• Company Sick Pay
• Access to exclusive perks via Perkbox membership
• Long Service recognition
• 20 days holiday per year plus bank holidays

By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website.

If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.

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