30 Customer Service Advisor jobs in Portsmouth

Customer Service Advisor
Location: Rogerstone, Wales
40hr per week Monday-Friday (8:00am to 5:00pm)
Excellent salary + benefits

Are you ready to shape the future of construction with a company behind some of the nation’s most iconic projects?

At Marshalls plc , we’ve been innovating since the 1890s, creating hard landscaping, building, and roofing products that stand the test of time. As a proud FTSE 250 company and recognised Superbrand since 2010, we’re committed to improving the world around us.

With over a century of expertise, Marshalls Bricks and Masonry leads the way in the Brick and Walling sector. We specialise in sustainable, low-carbon solutions that set the industry standard. As part of Marshalls, you’ll be at the heart of a growing industry where your career can flourish.

We are now offering an exciting opportunity for a Customer Service Advisor to join our close-knit team.

What's the role?
As a Customer Service Advisor , you’ll be the friendly voice and face of Marshalls, the first point of contact for our valued customers. Every call or email you handle will be an opportunity to showcase our commitment to exceptional service , whether you’re answering queries, processing orders, or introducing our innovative products to generate new sales. Working closely with our production and transport teams, you’ll make sure every customer’s journey is smooth from start to finish, ensuring they receive the world-class experience we’re known for.

In this role, you’ll build strong relationships with customers and become a trusted expert on our products and services . You’ll have a real impact by identifying opportunities to promote our market-leading solutions , all while gaining valuable commercial insights that will fuel your career growth.

At Marshalls, we’re not just offering a job, we’re offering a career that grows as fast as our business . With access to ongoing training, professional development, and mentorship, you’ll have every opportunity to deepen your skills and step into more advanced commercial roles. Join us, and be part of a company that values innovation, sustainability, and your future success.

Ready to make your mark with Marshalls Bricks and Masonry ? Let’s build something great together.

What skills are we looking for?

• Confident customer service background of at least 12 months
• Excellent communication skills, both verbal and written
• Ability to work in a fast-paced environment whilst paying close attention to detail and order processing
• Previous experience in the construction or manufacturing industry is desirable
• Ability to build rapport with customers and colleagues with a positive and upbeat approach
• A proactive approach to problem-solving, taking full end to end ownership of customer contact and always using initiative/being create
• Enthusiastic team player who enjoys collaborating and working as a collective to reach objectives and targets
• Maths – GCSE 4 or above/Equivalent Key Skills
• English – GCSE 4 or above/Equivalent Key Skills
• Basic/Intermediate MS Office including Microsoft Outlook and Excel
• Competent computer user
• Good organisation, planning and time management
• Attention to detail

What's in it for you?
We don't just build paths; we pave the way for personal and professional growth. Join us, and let's create a future where your skills and ambitions can flourish. This is a great opportunity to take the next step toward progressing in your career and joining our industry-leading company! New ideas are encouraged, and you will be rewarded with the opportunity to learn and grow, achieving your career aspiration! Have a look at our careers website for more information on working at Marshalls!

Benefits include:

• 26 days per annum plus bank holidays
• Guaranteed Christmas holidays
• Development and training opportunities
• Free onsite parking
• Health care cash plan
• Cycle to work scheme
• Employee discount on products - Marshalls and Marley
• Share purchase scheme
• Life assurance
• Enhanced Maternity, Paternity and Adoption pay and leave
• 5% company matched pension scheme
• Marshalls Wellbeing Centre – move, money & mind

More about Marshalls
Our operations are organised into three distinct divisions: Landscape Products, Building Products, and Roofing Products.

Marshalls Landscape Products stands out as the leading UK manufacturer of high-quality natural stone and innovative concrete hard landscaping products. We cater to the construction, home improvement, and landscape markets, offering superior solutions. Marshalls Building Products serves as a reliable supplier of concrete drainage products, concrete bricks, ready-to-use mortars, and aggregates.

Marley Roofing Products is recognised as a leader in the manufacturing and supply of pitched roofing systems. Our product range includes clay and concrete tiles, timber battens, roof-integrated solar solutions, and various roofing accessories.
Although divisional, we work as one Marshalls team. We're particularly proud to have paved every location on the Monopoly Board! To find out more about Marshalls please visit our website:

Equal Opportunities
Whoever you are and whatever your background, you’ll find a fair and supportive workplace. You’re unique and we want you to bring every part of who you are to work, every day. We’re committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity – it’s the right thing to do! We want our team to reflect the diverse nature of society and the communities we serve.

Marshalls is a workplace where you’re valued for the contribution you make, and where you can grow and develop by being entirely yourself!

Closing Date: 23/11/2025
Agencies: We've got this one, thanks!

• Provide high-level technical support and customer service via phone, email, and chat.
• Troubleshoot and resolve a wide range of customer technical issues related to our products/services.
• Guide customers through product setup, installation, and usage.
• Identify and diagnose software and hardware problems, offering appropriate solutions.
• Escalate complex technical issues to higher support tiers or relevant departments, ensuring clear documentation.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Develop and update knowledge base articles and troubleshooting guides.
• Train and mentor junior customer service advisors on technical aspects and best practices.
• Identify trends in customer issues and provide feedback to product development teams.
• Contribute to improving customer satisfaction and retention through excellent service.

• Proven experience in a customer service role, with a significant focus on technical support.
• Strong understanding of common software, hardware, and network issues.
• Excellent troubleshooting and problem-solving skills.
• Exceptional communication and active listening skills.
• Patience and empathy when dealing with customers.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to work effectively both independently and collaboratively in a hybrid work environment.
• Strong organisational skills and attention to detail.
• Experience in training or mentoring colleagues is a plus.
• Relevant certifications in IT support or customer service are beneficial.

The role that you are applying for, will be working for KINTO-UK Ltd which is a Mobility Brand owned by the Toyota Group, offices located in Portsmouth. KINTO-UK share their HR function with Toyota Financial Services (TFS) in the UK, however the job being advertised will not be working directly for Toyota Financial Services.

This is a 12 months FTC to cover maternity leave.

A Driver Support Advisor (DSA) is usually the first point of contact for the customer. A DSA will have varied duties and responsibilities such as managing complaints effectively, handling reports and most importantly assisting our customers with their queries and questions. This will be handled by inbound phone calls, emails, and in the future web chat with the aim to achieving customer excellence.

We are looking for a great advisor who is genuinely excited to help our customers. You will be patient, empathetic, and passionately communicative. You will love talking to our customers and will understand the value of amazing communication skills. DSA’s must put themselves in our customers shoes and advocate for them when necessary. You must be naturally curious and confident troubleshooting and investigating to answer customer questions or resolve complaints. You will be working as part of a team and will need to build good relationships with other departments and customers. You will have experience using Microsoft Excel and Outlook.

Your Team Manager will also support you day-to-day alongside targeted coaching to help you be the best advisor you can be.

KEY RESPONSIBILITIES

• Working with multiple customers across the entire driver journey
• Handling queries into the helpdesk via phone, email, or web chat in the future
• Aim to resolve queries first time
• Build sustainable and trusted relationships through open and interactive communication
• Handle complaints, providing solutions and alternatives within agreed time limits to enable the best resolution
• Become an advocate of our products and services
• Review customer reporting, identifying and correcting errors or exceptions
• Update and maintain customer information within our CRM system
• Complete basic administration tasks, such as logging and posting fuel cards
• Identification and implementation of business and process improvements
• Go the extra mile to engage customers and fleet contacts

Requirements

ESSENTIAL SKILLS

• An extremely high level of professional communication and relationship building skills
• Excellent commitment and engagement with the business
• Ability to multi-task, prioritize, and organise your workload
• Enthusiasm for doing what is right for the customer
• Advanced customer complain resolution skills
• Track record of over-achieving call quality and customer satisfaction
• Accurate data entry

DESIRABLE SKILLS

• Experience within a Contract Hire or Fleet Management business, or the motor trade
• Good knowledge of Microsoft Office, particularly Excel and Outlook
• Ability to learn and master in house systems quickly
• Familiarity with CRM systems and practices

KEY ATTRIBUTES

• Like talking to customers on the phone
• Have a can-do-attitude which never flags
• Don’t give up easily and takes pride in getting things right first time
• Enjoy achieving SLA and targets
• Can resolve tricky issues and keep smiling
• Learn from feedback quickly and positively
• Deliver on the promises you make
• Great attention to detail

Benefits

• Competitive starting salary
• Bonus earning potential
• 25 days holiday + 8 days bank holiday
• Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
• Company Car Scheme following passing of probation 
• Private Medical Cover
• Life assurance scheme
• Discounts on different retailers
• Wellbeing hour each month
• Discounts on Toyota & Lexus cars
• Volunteer Days
• Wellbeing events
• Employee assistance programmes
• Free fruit in the office
• Free onsite car parking
• Working Hours 37.5 per week Monday - Friday
• Hybrid working policy 2 days from home each week should you want to

KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

OUR RECRUITMENT PROCESS

At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.

Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.

• Some examples of how we might be able to help are listed below:
• Providing a copy of interview questions before the interview
• Organising a time and location that best suits you
• Allowing additional time for the assessment and interview
• We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self.
• On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.

• Handle customer inquiries via phone, email, and face-to-face interactions.
• Provide information about products, services, and company policies.
• Process customer orders and manage accounts.
• Resolve customer complaints and issues efficiently and effectively.
• Maintain accurate customer records and update information in the CRM system.
• Escalate complex issues to appropriate departments when necessary.
• Follow up with customers to ensure satisfaction.
• Adhere to service level agreements and performance standards.
• Contribute to team efforts and assist colleagues.
• Identify opportunities to improve customer service processes.

• Previous experience in a customer service or call centre role.
• Excellent communication, interpersonal, and listening skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using computers and common office software.
• Familiarity with CRM systems is advantageous.
• Ability to remain calm and professional under pressure.
• Strong organisational skills and attention to detail.
• A customer-focused attitude and a desire to help.
• Team player with a positive attitude.
• High school diploma or equivalent qualification.

Customer Service Executive – Southampton - £25,000-£27,000-

Free parking on site – Monday to Friday in the office – full time hours

Are you passionate about delivering outstanding customer service and thrive in a fast-paced, collaborative environment? We’re looking for a proactive and enthusiastic individual to join a thriving team, working closely with an External Sales Manager to ensure their customers receive the highest level of support and care. This is a fantastic opportunity to become an integral part of a friendly, professional team where your contributions truly make a difference.

Key Responsibilities:

• Act as a vital link between their customers and internal departments, ensuring smooth communication and service delivery.
• Process customer orders with accuracy and efficiency.
• Proactively manage customer expectations and anticipate their needs.
• Handle incoming calls and enquiries with a warm, professional manner.
• Maintain accurate and up-to-date customer records.
• Monitor and manage customer stock levels.
• Provide support and cover during team absences due to annual leave or illness.

What We’re Looking For:

• A quick learner who adapts easily to new systems and processes.
• Confident with IT tools including Outlook, Excel, and Word.
• Self-motivated and able to work independently.
• Friendly, polite, and professional—especially over the phone.
• Reliable, punctual, and well-organised.
• Calm under pressure and able to thrive in a busy environment.
• A natural problem solver who takes initiative.

Customer Account Specialist / Customer Service Co-ordinator

Location: Segensworth, near Portsmouth/Southampton, Hampshire

Salary: Up to £34,000 plus five weeks’ holiday, 11% pension, share-save scheme, supermarket discounts, on-site gym, excellent training and strong support from a long-standing team.

Are you a Customer Service professional with experience in manufacturing or engineering? This is a fantastic chance to join a market-leading aerospace business, working in a fast-paced team of four supporting a growing customer base.

This full-time role is 38 hours per week, with flexible start times between 7 am and 9 am, finishing between 4 pm and 6 pm, plus a half-day on Fridays. You’ll spend three days on site with the team and can work up to two days from home.

About the role

The company has many loyal, long-term partnerships, and you’ll play a key part in maintaining these relationships and delivering excellent service. Most customer interaction is via portals, email and telephone. You’ll manage allocated accounts day-to-day, keeping customers informed about deliveries, process orders, manage appointments and field complaints. You’ll also take part in on-site (and occasional off-site) client meetings, supported by the manager and an experienced team.

What we’re looking for

• Proven customer service experience, ideally within manufacturing or engineering
• Strong communication skills and the ability to work collaboratively
• Good IT literacy and confidence using customer portals
• Interest in regulated standards and processes
• A proactive, focused approach with a willingness to learn

This is an excellent opportunity to join a respected aerospace company employing 180 people on site, with steady year-on-year growth.

To find out more, contact Neil Williams at Kingdom People on , or click Apply Now to send your CV — we’ll review it promptly and be in touch.

Kingdom People is acting as a Recruitment Agency on behalf of its client.

Key Responsibilities:

Qualifications:

Skills:

What We Offer: