1018 Customer Service Advisor jobs in Portsmouth

Customer Service Advisors
Location: Hampshire
Salary: £24-25,500 + paid overtime + benefits + clear progression path

A role with purpose. A team with pride. A future with opportunity.

We are seeking proactive, resilient individuals with a passion for people and problem-solving to join a trusted organisation as Customer Service Advisors . If you enjoy helping others, thrive in fast-paced environments, and are looking for a long-term career with real development opportunities, this could be the perfect role for you.

What You'll Do

• Be the first point of contact for a variety of customer queries via phone and email
li>Handle orders, updates, delivery queries, billing issues, and general service enquiries
• Accurately manage and update customer information across systems
• Provide thoughtful, solution-focused support, including for customers in vulnerable situations
• Resolve customer issues independently wherever possible, escalating only when necessary
• Stay current on service updates, internal communications, and best practices
• Support overall team goals through personal KPIs and shared responsibilities
• Ensure compliance with safety, data protection, and quality standards

What You’ll Bring

< i>Experience in a customer-facing role such as call centre, contact centre, customer service centre, retail, hospitality or similar for example a graduate with placement experience
• Strong communication skills and a calm, professional approach
• Great attention to detail and ability to manage data accurately
• Confidence navigating new systems and multitasking in real-time environments
• A willingness to learn and adapt in a collaborative, team-oriented workplace
• Drive to contribute meaningfully to a high-performing team

What You’ll Gain

< i>Paid overtime and flexible shift options during peak seasons
• Performance-based hybrid working following successful probation
• A comprehensive six week onboarding programme with dedicated support
• Ongoing coaching, learning resources and development opportunities
• A workplace that values your contribution and supports long-term growth

To explore your future please email your CV 

We now have an exciting and varied opportunity for a Customer Service Advisor/Administrator to join our repairs and maintenance team at Lymington Hospital. Rydon Maintenance provides hard facilities management services at the hospital incorporating planned preventative and reactive maintenance.

Rydon is a successful construction, development, maintenance, investment and management group operating throughout England. We are a dynamic, multi talented organisation, working across a wide range of construction market sectors within the built environment. Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors.

Job Purpose

As Customer Service Advisor you will work as part of a small team running the day to day operations of the repairs helpdesk for the hospital, ensuring the quality of our service delivery. This will involve taking calls from our client, contractors and operational teams, inputting repair requests and generating reports. You will liaise closely with engineers and contractors and allocate work appropriately, storing documents, and responding to maintenance queries both over the phone and email. You will play a key part in ensuring that KPIs and SLAs across the contract are being met.

Some key responsibilities include;

• To monitor the outstanding repair calls within the helpdesk.
li>To take calls from general public who are requiring guidance regarding hospital appointments.
• Planning in daily works for site engineers.
• To ensure effective communication between our operational team and our client.
• Ordering of materials required by the engineers, speaking to suppliers and contractors. 
< i>Provide additional administration and support, where required for other team members and managers.
• Assist in the compiling of reports and to monitor compliance, highlighting/escalating any areas of concern.

This is a varied and pivotal role within our busy and successful team. 

Experience Required

The successful candidate will have previous customer service or helpdesk experience. This experience will ideally have been gained with a maintenance company/contractor however this is not essential.  Above all you will have excellent customer service skills (including good telephone and written communication skills), a can-do attitude and enjoy working as part of a team. You will have knowledge of Microsoft packages such as Word and Excel. 

If you have the above experience, we'd strongly encourage you to apply. 

Additional Information

As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.

Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.  

To apply online, please use the 'apply for this job link' at the top of this page to be redirected to our dedicated careers page to complete your application.

Join Our Customer Service Team - Make a Difference Every Day!

Role: Customer Service Agent
Location: Ringwood, Hampshire ( BH24)
Salary: 12.30 per hour + Bonus (Typical bonus of 200/month)
Hours: 40 hours per week (Monday to Friday, 9am-5:30pm) - Occasional Saturday shifts (email support only)

Why You'll Love This Role

Are you passionate about delivering exceptional customer experiences? Do you want to be part of a campaign that truly makes a difference? We're looking for enthusiastic and empathetic individuals to join our team supporting a high-profile national fund-raising initiative.

As a Customer Service Agent, you'll be the friendly voice and helpful hand behind every supporter interaction-whether it's over the phone, via email, or on social media. Your role is all about building relationships, encouraging repeat engagement, and ensuring every supporter feels valued.

What You'll Be Doing

• Responding to calls, emails, and social media messages from supporters
• Logging interactions and feedback in our CRM system
• Managing your own workflow and prioritising tasks
• Troubleshooting and resolving queries using provided resources
• Escalating complex issues to your Team Manager
• Moderating online feedback and managing back-office tasks

What We're Looking For

• Excellent verbal and written communication skills
• Emotionally resilient and professional under pressure
• A natural multitasker who thrives in a fast-paced environment
• Able to work independently and collaboratively
• Previous customer service experience is a plus!

About Us
We're part of a global group known for delivering outstanding customer experiences across a wide range of industries. Our team is friendly, supportive, and driven by a shared mission to make every interaction count.

Ready to make a real impact while growing your career?
Apply now and be part of something meaningful.

#CustomerService #CustomerSupport #CustomerCare #CallCentre #ContactCentre #Inbound #Retail #Ringwood #Jobs #Vacancies

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Are you enthusiastic about delivering exceptional customer service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world's leading banks.

As well as a salary starting from £24,000 for a 35-hour week, we offer free parking and 'lunch on us' f.

WHJS1_UKTJ

The role of the Customer Services Advisors - Complaints Team is to provide excellent customer service to customers who formally complain about a BMW product or service. You will deal with customer queries verbally and in writing in order to resolve the customer complaint. This role is based on our clients site as you will work closely with BMW colleagues and Retailers to ensure seamless levels of .

WHJS1_UKTJ

WHJS1_UKTJ

We now have an exciting and varied opportunity for a Customer Service Advisor/Administrator to join our repairs and maintenance team at Lymington Hospital. Rydon Maintenance provides hard facilities management services at the hospital incorporating planned preventative and reactive maintenance.

Rydon is a successful construction, development, maintenance, investment and management group operating t.

Senior Customer Experience Advisor
Location: Regional UK (Multiple Sites) | Full-time
Salary: £26-£27,500 + enhanced duties + overtime +pathway to leadership

Lead by example. Shape performance. Be the backbone of your team.

As a Senior Customer Experience Advisor , you’ll be at the forefront of our Client team’s success—guiding, supporting and resolving the most challenging customer service issues while helping less experienced colleagues succeed.

What You'll Do

• Respond to customer enquiries via phone, email and digital channels, including service orders, billing queries, product updates and delivery scheduling
li>Manage the most complex or escalated queries and resolve them with full ownership
• Be a key support to Team Leaders by reviewing service metrics and agent outputs
• Provide coaching, shadowing and buddy support to new joiners or developing agents
• Contribute to training initiatives or micro-learning content through experience sharing
• Act as a flexible resource during high-demand periods and help advisors in real time
• Identify repeat problems or failure points and share with leadership for process enhancement
• Support call calibration, quality reviews and documentation consistency across team

What You’ll Bring

< i>Deep experience in customer service in a call centre, contact centre or customer service centre including complaints handling or specialist accounts
• Confidence and diplomacy when resolving emotionally charged or sensitive situations
• Demonstrated ability to influence peers and contribute to a positive, learning-led environment
• Accuracy and attention to detail when completing tasks under pressure
• Proactive engagement in performance discussions, improvement plans and service feedback loops
• Excellent time management and adaptability when moving between tasks and priorities
• Coaching and mentoring skills

What You’ll Gain

< i>Enhanced visibility with senior leaders and cross-functional partners
• First access to acting-up or secondment opportunities (e.g., Supervisor and Manager)
• A comprehensive six week onboarding programme with dedicated support
• Development through coaching qualifications or formal leadership training
• The chance to leave a legacy through shaping team capability, culture and service standards

To explore your future please email your CV