1022 Customer Service Advisor jobs in Portsmouth

Customer Service Advisor (Temporary Role)

Winchester

Duration- September until April- Subject to change

Pay Rate- 12.80- 13.50 per hour

Are you a people person who loves solving problems and making a difference?
We're looking for a Customer Service Advisor who can bring professionalism, empathy, and a can-do attitude to the busy Customer Service Centre. You'll be the friendly face and reassuring voice that helps residents, visitors, and businesses get the support they need.

What You'll Do

• Be the first point of contact for customers via phone, email, online, and face-to-face in our reception.
• Handle a variety of enquiries, from simple questions to more complex issues - and make sure every customer leaves with a clear answer.
• Keep records accurate and up to date using the customer information systems.
• Provide reception cover at least once a week.
• Work closely with colleagues across the business to deliver joined-up solutions.
• Help promote new initiatives and services to the community.
• Support new team members and share your knowledge.

Why You'll Love It Here

• Impact: Your work will directly help people in the community.
• Variety: No two days are the same - you'll be solving problems, answering questions, and learning along the way.
• Team spirit: You'll join a supportive, friendly team that values collaboration.

What We're Looking For

• Confident IT skills, including CRM and contact centre systems.
• Excellent communication, tact, and diplomacy.
• Ability to work independently and as part of a team.
• Calm and positive under pressure.
• Experience in a busy customer-facing environment is an advantage.

Essential

• You'll be available immediately as this is a temporary role that will start in September.
• You will be a team player with a desire to add value to the team.
• The hours will be Monday to Thursday 8.30am until 5pm and 8.30 am until 4.30pm on Friday

Please send your CV in the first instance.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Are you enthusiastic about delivering exceptional customer service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world's leading banks.

As well as a salary starting from 24,000 for a 35-hour week, we offer free parking and 'lunch on us' for your first 4 weeks - not to mention an impressive range of company benefits including 25 days' paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes . We also provide hybrid working which gives you the best of both worlds.

You don't have to bring us banking or even customer service experience, but there are essential skills that we look for:

• Active listening : listen carefully, retain key details, and accurately understand our customers' concerns.
• Effective communication : clearly communicate information, ask the right questions, and ensure customers understand solutions.
• Customer-centric mindset : always aim to deliver a quality service for our customers so they have a positive experience to ensure longer lasting relationships.
• Empathy and support : understand the customer's perspective and tailor your approach accordingly to support.
• Resilience : remain calm when dealing with customer questions, competing priorities and a demanding workload.
• Accountability : resolve customer queries in-line with policy and guideline.
• Following Process : follow procedures or making appropriate escalations where necessary.
• Digital Fluency : have confidence and a good capability with technology.

We can teach you everything else you need to know via our comprehensive training programme. This will be across 16 weeks to get you up-to-speed with your role, our systems, and products, and supported in our Academy where you'll be taking your first live customer calls with the support of a peer coach. Our Training and Academy hours are Monday to Friday 9am-5pm and training and academy support will be 100% face-to-face in the office. Where possible we ask that you do not take any holidays during this time as this will be limited during this period and can be discussed further at interview. You must also be able to commit to the role for a minimum of 12 months.

Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.

Our application process consists of:

1. Online Contact Centre Skills Assessment
2. A telephone-based Recruiter Interview
3. Final face-to-face interview with the business and an online Values Based Assessment

Our Contact Centre is open between 7.30am-7pm Monday to Friday and we are specifically looking for people who can work full-time on a rolling shift pattern that follows: Week 1 Monday to Friday 10:00 - 18:00 and Week 2- Monday to Friday 08:00 - 16:00. Flexibility is required as these are key hours when our customers need us the most. If successful in your application, an appropriate available shift pattern will be discussed with the team.

We operate a hybrid working environment, which means you will work at our office in Fareham some of your time and then remotely from home, so please do consider if this will be commutable for you. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you'll need to have a home Fibre Broadband connection with a minimum speed of 10MPS.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

Our client, a local manufacturer who sell their products for bespoke needs, is looking for an experienced Customer Service Advisor to join an existing team.

This is an exciting opportunity for someone looking to progress within a local business where full training will be given but you must have previous customer service experience and be able to work in a fast paced changing environment.

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In this role you will support the Customer Support teams, you will deal with a number back-office tasks, data entry and any follow up administration support required to deliver required service levels. Whilst most of your duties are supporting internal teams, you must be confident in inbound and outbound communication with customers.

Main Duties

• Triage customer enquiries, creating a ticket or case reference and assigning to the appropriate team via email or phone to ensure efficient customer journey
• Monitor Ticket & Case SLAs for non-conformances, escalating failures to line manager in order to provide a resolution
• Maintain and distribute daily, weekly, and monthly report requirements to relevant stakeholders to keep them informed on progress
• Provide updates to customers and end users on delayed engineer attendance, orders or out of stock items in order to maintain a positive customer experience
• Monitor Order reporting, assisting with escalations and closing or escalating aged orders
• Ensure all case or ticket related records and documents are kept updated utilising the required systems
• Maintain Technical Services file structure including Holiday and Office Rotas to ensure data integrity
• Issue copies of invoices and assisting with credit note creation
• Place Orders and raise Return Order requests on behalf of Technical Services teams to help maintain service levels.
• Update daily reports and maintain SharePoint folders to ensure data integrity is maintained.

Skills and Knowledge

• Excellent communication skills both verbal and written, utilising all mediums to communicate effectively.
• Ability to multitask, prioritising workload and focusing on accuracy of data
• Capability to work well under pressure
• Proficient in the use of Microsoft Office 365, namely SharePoint & Excel
• Reception or Administration NVQ or similar is desirable
• Positive can-do attitude
• Curious and always looking for ways to improve
• Able to take ownership of tasks
• Customer focused and driven to exceed excellence

Salary and Other Details

• £24K
• 8.30am - 5.00pm (early finished Friday)
• Hybrid Working
• 25 days holiday
• Pension
• Employee assistance programme
• On site parking
• Excellent working environment
• Collaborative and supportive team

• Provide excellent customer service and communication to support customer needs.
• Assist customers in accessing relevant services and understanding their tenancy/account responsibilities.
• Work collaboratively within a small project team.
• Maintain accurate records and ensure attention to detail in all interactions and documentation.
• Manage daily tasks in an organised and efficient manner.

• Strong communication and customer service skills.
• Highly organised with great attention to detail.
• Able to work effectively both independently and as part of a team.
• Previous experience in a customer-facing or support role is desirable.

• This is a long-term temporary role expected to last beyond the initial 3-month period.
• Please note: this position will not transition into a permanent role after the temp period ends but will continue as an ongoing temporary assignment.

Looking for a Career That Feels Meaningful?

Do you want more than just a job?

Do you want to wake up knowing your work actually matters.

Imagine being part of an industry that's quietly powering the world - right now.

Data centres are the backbone of AI, cloud computing, social media and everything digital. They are where the future is being built and they need people like you to keep growing.

We specialise in recruiting talent for the Data Centre Sector and are looking for Recruitment Consultants to join our team and play a key role in shaping the future of this industry.

Is Recruitment The Career For You?

We don't care what experience you have got.

It's about who you are.

You might have worked in recruitment, or you might never have even thought about it until now. What matters is your mindset and attitude. Skills can be learned but your mindset is what is important to us and what sets apart the most successful people from the rest.

• Do you thrive when you're challenged?
• Do you back yourself to figure things out, even if you don't know the answer straight away?
• Do you want to grow, push your potential, and build something you're proud of?

If so then you could be who we are looking for.

Whether you've worked in sales, hospitality, real estate, customer service, or something completely different - if you're good with people, resilient, and driven, we can teach you the rest.

What You'll Be Doing

You will connect talented people with the companies building tomorrow's digital world.

You'll learn an industry that's growing globally, with opportunities to work across Europe, the US, and Asia.

You'll build long-term relationships and become an expert in a sector that's only going one way - up.

What You'll Need

Confidence to have real conversations with people

The drive to learn and grow quickly

The resilience to keep going when it gets hard

A genuine interest in talking to people

What You'll Get

A clear career path based on your effort and results

Uncapped earnings - your success decides your pay

Supportive training and development to build your skills

A great culture

Why This Matters

In 10 years, AI and digital infrastructure will have transformed the way we live and work.

When you look back, you can say:

"I was part of that."