207 Customer Service Advisor jobs in Wolverhampton

Location: 2 Prince's Way, Solihull, B91 3ES (Office-based initially, with the potential for hybrid working)
Start Date: ASAP
Duration: 6 months
Pay Rate: 14.70 per hour
Working Hours: Monday to Friday, 8:00am-4:00pm or 9:00am-5:00pm

About the Role
The Smart Metering Operations Advisor will work within the Smart Metering Operations team, supporting the end-to-end delivery of smart metering services for micro-business customers. This role plays a vital part in ensuring compliance obligations are met while driving the successful rollout and upgrade of smart meters across the portfolio.
The position requires strong customer engagement skills to obtain access information, book and manage meter exchanges, and review industry data flows to ensure accuracy and compliance. The postholder will be responsible for coordinating with internal and external stakeholders to achieve business objectives while providing high-quality service to customers.

Key Responsibilities
* Support the rollout and exchange of smart meters, ensuring appointments are booked and customer access arrangements are in place.
* Negotiate, influence and manage stakeholders (internal and external) to agree the appropriate delivery model for both customer and business objectives.
* Manage day-to-day customer and internal queries via telephone and mailbox communications, ensuring timely and accurate responses.
* Deliver metering services in line with business, customer, and compliance obligations.
* Carry out outbound calling to residential and commercial businesses to arrange meter upgrades (from 3G to 4G).
* Manage business-as-usual processes, including deployment, maintenance, site visits, and customer interactions, supporting I&C in demonstrating all reasonable steps to achieve regulatory rollout deadlines.
* Review and validate industry data flows to ensure accurate records and compliance are maintained.

We need someone who is:
* Customer-focused - able to engage effectively with customers, build rapport quickly, and manage sometimes challenging conversations to achieve positive outcomes.
* Organised and detail-driven - able to handle multiple processes simultaneously, keep accurate records, and work to tight regulatory deadlines.
* A strong communicator - confident in both written and verbal communication, with the ability to influence and negotiate with internal teams, external stakeholders, and customers.
* Resilient and proactive - able to manage high volumes of work, adapt to changing priorities, and take ownership of tasks from start to finish.
* Commercially aware - understands the importance of compliance, regulatory requirements, and the customer experience in delivering business objectives.

Essential Skills & Experience
* Previous experience in a customer service, operations, or metering/energy industry role.
* Demonstrable ability to manage stakeholder relationships effectively.
* Strong organisational skills with attention to detail.
* Excellent IT skills, with confidence using industry systems and MS Office applications.
* Proven ability to handle high-volume, deadline-driven workloads.
* Confident in dealing with customer contacts via telephone and email.
*

Desirable
* Knowledge of smart metering operations and industry data flows.
* Experience working in the utilities or energy sector, particularly within I&C or micro-business customer environments

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Job Title: Sales and Service coordinator

Location: Sutton Coldfield

Contract Details: Temp-to-Perm

Salary: 13.00ph

Monday - Friday - shifts between the hours of 8:00am-20:00pm

Multiple roles available!

About Our Client:
A leader in plan services, expand their team to cater to the growing demand for newly launched plans. Essential role in providing compassionate and informative support to our customers.

Responsibilities:

• Handle inbound enquiries and sales from prospective customers interested in our plan services.
• Follow up on email leads and make outbound calls to warm prospects.
• Operate within FCA regulatory guidelines, ensuring compliance without hard-selling.
• Engage in confident and informative conversations to make the purchasing process simple, easy, and stress-free.
• Participate in a rigorous QA process with monitored calls and feedback.
• Excellent customer service skills

Essential (Knowledge, skills, qualifications, experience):

• Previous contact centre experience, both inbound and outbound.
• Strong communication skills with the ability to build trust and rapport with customers.
• Comfortable working in a performance-monitored environment.
• Ability to handle sensitive conversations with empathy and professionalism.

Desirable (Knowledge, skills, qualifications, experience):

• Background in regulated environments such as banking or insurance.
• Experience in sales or customer service roles that require adherence to compliance standards.

Technologies:

• Familiarity with CRM systems and communication tools.
• Proficient in Microsoft Office Suite and related software.

Benefits & Perks:

• Comprehensive training and development programme
• Opportunity for permanent employment after the initial contract
• Supportive team environment
• Boost Benefits with Agency - cashback options

How to apply:
If you are passionate about customer service and want to make a difference in people's lives, we invite you to apply! Please send your CV and a cover letter detailing your relevant experience . Interviews will be conducted on-site during the week of 6th October, with a go-live date set for 20th October 2025. We look forward to welcoming you to our team!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

SF Recruitment have partnered with a brilliant, growing organisation in Tamworth who are looking to recruit a Customer Service Advisor on a permanent basis.

Salary: £25,000-£27,000
Working pattern: full time Monday to Friday, site based

Responsibilities will include:

- Answering Switchboard overflow
- Taking calls and dealing with all enquiries from our customers/ the external sales team and the general public
- Dealing with all email enquiries
- Processing internet orders using Sage and our in-house systems
- Processing email orders using in house system
- Filing all paperwork on to our archive system
- Processing sample requests and internal picks
- Booking in deliveries for customers who require it
- Preparing quotes in Sage and in-house systems
- Providing information on part numbers etc. and some basic technical details
- Setting up customers for online ordering
- Promotions and mailshots for customers in designated areas
- Dealing with the carriers, chasing deliveries and obtaining POD's
- Maintain customer database to keeping contact details updated
- Overseeing forward orders, call offs and projects for your customers
- Monitoring customer's orders, deliveries, overseeing service levels, building rapport, making courtesy calls and resolving any issues for key accounts
- Working with other departments to ensure excellent efficient service from initial enquiry to despatch and after care service
- Entry of all debit notes, both emailed and posted, on to our in-house system
- Monitoring Returns email inbox and ensuring all queries are dealt with promptly
- Running credits from our in-house system and Sage
- Scanning debits and corresponding paperwork on to our archive system
- Deal with all incoming debit queries (via telephone and email) both internal and external
- Liaising with carriers and Quality department in organising collection of faulty goods
- Liaising with External Sales team on stock cleanse debits and compensating orders
- Liaise with External Sales team to resolve aged debit queries
- Investigating price queries with Customer Service, and the Commercial team
- Co-ordination of faulty returns and liaising with Quality departments on fault testing
- Dealing with POD requests from carriers
- Liaising with Credit Control on any returns that are holding up invoice payments to assist with a resolution
- Regularly chase all outstanding returns/queries by phone and email
- Produce and monitor reports, regularly update log histories on outstanding debits and meet targets and deadlines to resolve
- Scanning and validating documents on to our archive system
- Cover for the Bespoke Product Team in the creation and completion of works orders to rework a product
- Any other ad-hoc office administrator/customer service duties as and when required to support the wider team

Role: Customer Service Advisor

Location: Halesowen (B62)

Salary: 26,740 per annum

About the Role:

As a Customer Service Advisor, you will provide a professional first point of contact for customers, colleagues and external business partners in order to ensure the delivery of an exceptional customer experience.

What you will be doing:

• Serve our customers regardless of the channel they use, e.g. web, telephone, email, etc.
• Use My Policy systems to enter customer data to a high standard of accuracy.
• Validate and process new customer accounts assisting customers with any account related enquiries.
• Maintain a strong and up to date working knowledge of all processes relating to relevant products and services.
• To work collaboratively with your peer group and other colleagues sharing best practice.
• When appropriate, seeks opportunities to add value to the customer and build customer loyalty through the promotion of My Policy products and services.
• Provide administrative support to ensure activities related to customer's accounts are carried out in a timely manner and records are maintained.
• Establish and communicate high standards of customer service in line with the company's values and culture.
• Establish and communicate high standards of customer service in line with the company's values and culture.
• Identify and escalate to your line manager any key customer impacting issues to achieve greater business wide success.
• Maintain effective working practices in a team environment, ensuring that compliance and service delivery standards are in line with quality and compliance framework and regulatory requirements.
• Contribute to an open and honest culture within teams through collaborative and supportive working.
• Support a culture of continuous improvement for Customer experience, and operating systems.
• Liaise with relevant stakeholders across the business to instigate and influence positive change.

What we're looking for:

• Strong Communicator
• Effective decision maker in a fast-paced environment
• Individuals who have a passion and commitment to providing quality Customer Service
• Team Player
• Able to prioritise workloads to meet challenging deadlines and ability to multi-task and self-organise.
• Pro-active and well organised
• Adaptable
• Computer literate and proficient in MS Office suite
• Accuracy and attention to detail
• A desire to develop own skill sets

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.

Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered.

WHJS1_UKTJ

Customer Service Advisor

Telford

Permanent

Salary £23,950 Rising to £24,700 after probation

Monday to Friday, 9 am 5 pm (37.5 hours a week)

Were currently recruiting for a Customer Service Advisor to join a well-established and friendly team based in Telford. This is a permanent opportunity offering a great starting salary with a pay increase following probation. In this role, youll be the first p.

WHJS1_UKTJ

WHJS1_UKTJ

WHJS1_UKTJ

Outbound Customer Services Advisor
Location: Remote, UK based - offices based in Bristol & Manchester
Salary: 12.60 per hour (weekly pay)
Job Type: 6 months (possibility to extend)
Background Checks: DBS and Basic Credit Check Required

About the Role:
Our client's legal team is looking for a compassionate and driven Outbound Customer Services Advisor to support individuals following bereavement. The role involves making outbound calls, providing guidance on next steps, and determining the likelihood of Probate being required.
Handling sensitive conversations with care and professionalism is essential, as is achieving performance targets to ensure successful outcomes for client.

This position operates within a regulated environment, requiring strict compliance with GDPR and Solicitor's Regulation Authority (SRA) rules.

Key Responsibilities:
* Making outbound calls to clients and providing support as per agreed call structures.
* Delivering a sensitive, structured, and compassionate approach to client conversations.
* Recognising when to escalate complex cases for further guidance.
* Meeting personal and team targets to help the business achieve its objectives.
* Ensuring compliance with regulatory standards while creating a positive client experience.
* Contacting clients referred by B2B partners and providing service in line with individual agreements.
* Accurately recording notes in the case management system.
* Adapting communication styles to meet the diverse needs of clients.
* Working in a fast-paced, target-driven environment while maintaining high-quality service standards.

What We're Looking For:
* Excellent Communication Skills: Ability to engage with clients in a clear, empathetic, and professional manner.
* Experience in a Call Centre Environment: Ideally within a regulated business.
* Strong Active Listening Skills: Ability to sensitively understand client needs and build rapport.
* Attention to Detail: Ensuring accuracy in client documentation and adherence to compliance requirements.
* Ability to Work Under Pressure: Managing multiple targets while maintaining high service levels.
* Adaptability & Multitasking: Thriving in a high-volume, customer-focused environment.
* Empathy: Demonstrating understanding and compassion in client interactions.

Please note that we remain open throughout the Christmas period, except on Christmas Day, Boxing Day, and New Year's Day , when we are closed. Successful applicants will be expected to work during this time in line with the staff rota, which has already been finalised for the Christmas period with the current team.

If you are an empathetic, resilient, and customer-focused professional looking to make a difference, we'd love to hear from you!

Company information:
This contract vacancy is being advertised by Rullion Ltd
Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.
We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.