2365 Customer Service Advisor jobs in Wolverhampton

Tudor Employment Agency are currently recruiting forCustomer Service Advisor for our client based inStafford, ST16, on aPermanent basis.

This is an excellent opportunity for an aspiring or existing customer service advisor to broaden their skillset. The client offers luxury motorhomes and allied services including maintenance, repair and bespoke installation.

Our client offers a robust personal development programme including both internal and external training: You will be funded on a NVQ in Customer Service and NVQ in Business Administration, as well as role-specific training to increase your brand and product knowledge.

Experience within a car sales environment or similar would be highly advantageous.

Benefits for a Customer Service Advisor:

• Exceptional facilities
• Extensive personal development programme including NVQ in Customer Service and Business Administration
• Job progression available
• Christmas bonus and company paid Christmas party
• Friendly and nurturing team
• Niche industry sector
• Staff use of company motorhome for leisure
• Company provided Jacket Potato lunches each Friday
• Healthcare including optical and dental
• Life insurance
• Competitive pension

Salary for the Customer Service Advisor:

26,000 - 27,000 Dependant on experience and to be reviewed after 3 month probation period

Additional bonus structure dependant on department performance

The Customer Service Advisor must:

• Have previous Customer Service experience
• Be professional in appearance and nature
• An interest in cars, motorhomes or travel would be advantageous
• Experience / Knowledge of Keyloop or Kerridge would be advantageous

Duties of the Customer Service Advisor:

• Take ownership of the customer and their vehicle from point of sale throughout the product life
• Work under the instruction of the Service Centre Manager and Operations Manager
• Meet and greet all customers upon arrival
• Qualify the customer to achieve accurate diagnostic information
• Communicate with allied departments including the workshop
• Communicate and approve any additional work needed on vehicles
• Manage the logistics and parking of all vehicles on site
• Upsell allied products and services
• Continually update the CRM with accurate client details and vehicle history
• Respond to any customer enquiries within two hours of receipt
• Provide reception cover as needed

Hours of work for a Customer Service Advisor:

Full Time

Monday-Friday, 8AM-5PM

Must work one out of three Saturdays, 9AM-1PM

In order to be considered for this position or for further information please contact our Commercial team on (phone number removed) extension 1003 or 1004

Red Recruitment is recruiting a Customer Service Advisor in Pershore to join our client, a market leader providing beautiful glassware and tableware to the retail and hospitality sectors and dedicated to providing excellent customer service.

This is a full-time, permanent position and the salary is 25,000 per annum.

Benefits and Package for a Customer Service Advisor:

• Salary: 25,000 per annum
• Hours: Monday - Thursday 9-5pm, Friday 8-4pm
• Contract Type: Permanent
• Location: Pershore
• Start date: ASAP
• Supportive office
• Career progression opportunities
• Private Medical

Key Responsibilities of a Customer Service Advisor:

• To complete customer orders and other data entry responsibilities
• To deliver a first-class service to our customers
• Liaise with customers on all queries, pricing, deliveries and order tracking
• Work with key account , assisting in administration for customer portfolios. A can do, confident and professional attitude
• Work with other departments across the business to maintain effective communication and support each other
• Pro-active and with training grow product knowledge, to improve the level of customer service delivered
• Maintain an ongoing detailed knowledge of company products, systems and apply it effectively in understanding customer needs, diagnosing requirements and offering solutions

Key Skills and Experience of a Customer Service Advisor:

• A can do, confident and professional attitude
• Must have good computer skills - All Microsoft Office programs, particularly excel
• Experience with Sage200 is desirable but not necessary as training will be given
• Excellent telephone and email communication skills
• Attention to detail especially when processing orders
• Must be able to meet deadlines
• Willing to learn

If you are interested in this position and have the relevant skills and attributes required, please apply now!

Red Recruitment

Join Our Team as a Service Delivery Coordinator!
Location: Tamworth
Contract Type: Temporary

Working Hours: Monday to Friday, 17:00pm - 01:30am

Are you ready to make a difference in the Logistics & Transportation industry? We're on the lookout for a dynamic Service Delivery Coordinator who thrives in a fast-paced environment and loves to keep things running smoothly!

What You'll Do:
As our Service Delivery Coordinator, you will be the heartbeat of our operations. Your day will include:

• Coordinating service delivery schedules to ensure timely execution
• Liaising with clients, drivers, and warehouse teams to maintain seamless communication
• Monitoring performance metrics and identifying areas for improvement
• Assisting in resolving any service-related issues with a smile
• Maintaining accurate records and reporting on service performance

What We're Looking For:

• Strong organisational skills with attention to detail
• Excellent communication and interpersonal abilities
• A proactive approach to problem-solving
• Previous experience in logistics or service delivery is a plus!
• A cheerful attitude and a team player mentality

What's in it for You?

• A vibrant work environment where your contributions are valued
• Opportunities for professional growth and development
• A chance to be part of a dedicated team committed to excellence

If you're excited about making a positive impact and ready to take on new challenges, we want to hear from you! Apply now and embark on an exciting journey with us in the heart of Tamworth.

Join us and help deliver exceptional service every day!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

We are now recruiting for a Customer Service Advisor to join an established business based in the Dudley area. The Customer Service Advisor will provide support to new and existing customers providing a high level of customer service at all times, you will be working as part of a busy customer services department.

As the Customer Service Advisor you will be responsible for :

• Providing support to new and existing customers
• Responding to customer queries via phone/email
• Responding to any issues regarding pricing or orders
• Processing complaints and advising customers
• Processing credits/advising customers
• Admin duties
• Signing customers up to services

Requirements:

• Excellent communication skills
• Experience in a customer support role
• Excellent customer service skills

If you would be interested in the position of Customer Service Advisor please apply now with your up to date CV to be considered.

Customer Service Advisor

£12.21 per hour plus monthly bonus

25 hours per week

Monday to Sunday 6am-1.30am (must be fully flexible to work any shifts between these hours on a rota basis)

Based on-site in Bescot, Walsall

We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre.

Role

We are looking for a Customer Service Advisor to work for the RAC; within this role, you will be handling inbound calls from customers with a broken down vehicle; you will be tasked with ensuring the customer’s case is dealt with as swiftly and professionally as possible.

-Handling inbound calls

-Arranging call outs

-Dealing with distressed or upset customers

Requirements

To be successful in this role, you must have strong customer service and call centre experience. You will be able to handle tough situations over the phone and be able to clearly lay out options to the customer whilst guiding them through the process

-Strong communication skills

-Call centre experience

-Calm under pressure

-Happy working in a fast paced environment

• previous customer service experience (call centre preferred).
• Strong understanding of customer service principles and best practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work effectively under pressure and prioritise multiple tasks.
• Proficiency in Zendesk, Google Suite and e-commerce platforms.
• A positive and professional demeanour with a focus on customer satisfaction.

Alliance Personnel are seeking a detail-oriented and efficient Customer Service Advisor to join one of our clients based in Redditch. Initially, during the training period, office based but with time there will be opportunities to work partly from home.

The successful candidate will be working within Customer Experience Team. This role requires previous customer service experience, excellent verbal and written communication skills, strong organisational skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Ideal candidate will be experienced in customer service, Microsoft Office as well as have excellent email and phone etiquette.

Hours of work: Monday - Friday 8.45am - 5pm

Duties

• To be the first point of contact for B2B customers, always remaining professional, showing empathy and providing the highest level of service to our customers
li>To deal with all daily enquiries and/or concerns generated by customers & shops through phone contact or Email
• Build rapport with our customers through spending time with them, identifying their needs and engaging with them in such a way that they will want to use our B2B services.
• Suggest a variety of solutions to provide the customer with options.
• Provide a professional and timely response/resolve to customer concerns and enquiries
• To ensure calls are answered within the agreed SLA’s
< i>To actively seek to respond/resolve all enquiries & concerns within the set SLA’s < i>To ensure that all customer contact is logged, as appropriate on the system
• To update the system with additional customer contact and log/conclude any enquiries/concerns in real time
• To liaise with key Support Centre teams, suppliers and legal sources to further investigations if necessary to resolve a concern or claim
• To ensure customer contact, if escalated is directed to the correct Customer Services Manager and/or department in line with the escalation policy
• Actively use customer concerns to convert customers to promoters and use every opportunity to ‘rescue’ sales where necessary

Qualifications

• Previous customer service experience.
• Strong attention to detail and excellent organisational skills.
• Proficiency in using computer systems and software applications, particularly order management systems.
• Ability to work independently as well as part of a team.
• Excellent communication skills, both written and verbal.
• A proactive approach to problem-solving and a commitment to providing outstanding customer service.

Do you have customer service experience, with the ability to work in Stone, Staffordshire 3 days per week and 2 days per week from home? Working on a hybrid basis.

If so, our expanding International client is keen to hear from you!

As a permanent Customer Service Administrator it will be your responsibility to work with clients, providing excellent customer service via phone or email and ensuring enquiries are dealt with in a prompt and professional manner.

This varied role will also offer genuine opportunities to progress within the organisation.

Roles & Responsibilities:

• Receive incoming calls
• Deliver high quality customer service
• Assist with new customer's enquiries
• Process orders received via the telephone, fax, e-mail or internet
• Be proactive in the area of Customer retention

The Person:

• Strong customer focus and professional approach
• Excellent communication skills, both oral and written
• Ability to work effectively as part of a team
• Good computer skills
• Positive "can do" attitude

This is a full time permanent position offering an annual basic salary of 25,000 + attractive company benefits

This is a remote / Work from home hybrid position.

If successful you would need to commute to Stone, Staffordshire 3 times a week.

Monday - Friday, 37.5 hours a week

Apply now!

Advancing People - The Recruitment Specialist

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

Customer Service Advisor

£12.21 per hour plus monthly bonus

25 hours per week

Monday to Sunday 7am-9pm (must be fully flexible to work any shifts between these hours on a rota basis)

Based on-site in Bescot, Walsall

We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre.

Role

We are looking for a Customer Service Advisor to work for the RAC; within this role, you will be handling inbound calls from customers with a broken down vehicle; you will be tasked with ensuring the customer’s case is dealt with as swiftly and professionally as possible.

-Handling inbound calls

-Arranging call outs

-Dealing with distressed or upset customers

Requirements

To be successful in this role, you must have strong customer service and call centre experience. You will be able to handle tough situations over the phone and be able to clearly lay out options to the customer whilst guiding them through the process

-Strong communication skills

-Call centre experience

-Calm under pressure

-Happy working in a fast paced environment