2542 Customer Service Advisor jobs in Wolverhampton

Your new company

You'll be joining a busy and dynamic Revenues team supporting Birmingham City Council during its peak annual billing period. This team plays a vital role in helping residents understand and manage their council tax responsibilities.

Your new role

As a Customer Service Advisor, you'll be the first point of contact for residents who have received their annual council tax bill. You'll provide clear and empathetic guidance, helping callers understand their bill, set up payment plans and Direct Debits, and in some cases, advise on summons and associated charges. This is a full-time role working Monday to Friday, 9am to 5pm, with a 15-minute break and a 30-minute lunch.
Training will be delivered both in-office and via Microsoft Teams. You'll be assessed during training and required to complete legal paperwork to access protected systems.

What you'll need to succeed

• Excellent communication and customer service skills
• The ability to remain calm and professional under pressure
• Confidence in handling sensitive financial and legal information
• A commitment to working throughout the annual billing period
• Willingness to complete compliance checks and training assessment

What you'll get in return

• The opportunity to make a meaningful impact in your local community
• Experience working in a high-volume, fast-paced public sector environment
• Full training and support throughout your placement
• A collaborative and supportive team culture

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Your new company
We are looking for a number of Customer Service Advisors to join the Housing Repairs team within Birmingham City Council. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Birmingham City Council provides the city's residents with a number of services to ensure stability within the daily lives of the community.

Your new role
Housing Repairs BCC is the largest local authority in Europe and has a responsibility to maintain their properties and report emergency or non-emergency repairs in line with the agreements between the council and contractors. Housing repairs also assist and provide information to the Rents department in order for tenants to keep up with their rental payments and other responsibilities such as council tax so that the council can support them.

Working hours are Monday to Friday 8am - 8pm on an 8-hour shift rotation basis, with a 15-minute break and a 30-minute lunch break - both unpaid. This is a full-time position.

There will be an 8-week training period based fully in office with an experienced trainer. All candidates will be assessed during the training and will also be required to complete legal paperwork in order to access data-protected systems. Once you have completed training and have been signed off by the academy training, you will be able to work from home.

Candidates are required to have a good Wi-Fi signal with a suitable workstation to enable working from home. Training and support will continue to be available on an ongoing basis.

What you'll need to succeed
The ideal candidate will have strong customer service skills and have the confidence to work on their own. Candidates from a call centre/contact centre or telesales environment will benefit from the nature of this role as you will be familiar with the fast-paced nature of the role. Staff will be required to cover the full contractual period with NO annual leave booked for the first 8 weeks due to the training period.

Please apply for this position without a notice period as this is an immediate start position.

What you'll get in return
As the largest leading local authority in Europe, with their reputation solely built upon their passionate investment people, your employment as a Customer Service Advisor will be a rewarding perk of the job, as you will be taking pride in the speed of service within Birmingham City Council as an organisation. You will receive an employee pension scheme and unlimited progression. You will also receive a competitive wage paid weekly.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Customer Service Advisor

£12.21 per hour plus monthly bonus

35 hours per week

Monday to Sunday 6am-1.30am (must be fully flexible to work any shifts between these hours on a rota basis)

Based on-site in Bescot, Walsall

We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre.

Role

We are looking for a Customer Service Advisor to work for the RAC; within this role, you will be handling inbound calls from customers with a broken down vehicle; you will be tasked with ensuring the customer’s case is dealt with as swiftly and professionally as possible.

-Handling inbound calls

-Arranging call outs

-Dealing with distressed or upset customers

Requirements

To be successful in this role, you must have strong customer service and call centre experience. You will be able to handle tough situations over the phone and be able to clearly lay out options to the customer whilst guiding them through the process

-Strong communication skills

-Call centre experience

-Calm under pressure

-Happy working in a fast paced environment

Job Overview
We are seeking a Customer Service Representative for a role based in the Jewellery Quarter. The ideal candidate will be responsible for providing exceptional customer service, addressing inquiries, and resolving issues efficiently. This role requires strong communication skills, a positive attitude, and the ability to work well under pressure. Working hours are 9am to 5pm Monday to Friday.

Responsibilities

• Respond to customer inquiries via phone and email in a professional manner.
• Provide accurate information regarding products and services to assist customers effectively.
• Handle customer complaints and resolve issues promptly while maintaining a positive experience.
• Completing daily outbound calls to customers relating to queries, deliveries and delays.
• Occasional helping out in other departments when required.

Candidate Specification

• Excellent communication skills with a good phone manner.
• Good computer skills.
• Proficiency in data entry with attention to detail.
• Strong interpersonal skills.
• A proactive approach to problem-solving.
• Previous experience in a customer service role.

Job Type: Full-time

Join Our Clients Growing Team
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and love solving problems? We’re looking for a motivated and enthusiastic Customer Service Advisor to join our Service Delivery team in the heart of Birmingham. This is an exciting opportunity to play a key role in ensuring both our drivers and customers receive top-notch support!

About the Role:
As a Customer Service Advisor, you’ll be responsible for providing exceptional support to our driver network and maintaining strong, positive relationships with our customers. You’ll proactively address issues before they become problems, troubleshoot challenges, and help drivers ensure timely and accurate deliveries.

£26,000 Starting Wage

Working Hours are a weekly rotation including all the following: (7:30-16:30)(08:00-17:00)(09:00-18:00)(10:00-19:00) Monday to Friday

Key Responsibilities:

• Answer inbound calls from our driver network, addressing queries and providing necessary support.
• Resolve issues quickly and efficiently to ensure driver satisfaction.
• Use our online system to make outbound calls to drivers, providing guidance on customer instructions and delivery timings.
• Build and nurture strong relationships with customers by proactively reaching out to address concerns.
• Manage email requests promptly and accurately.

What We’re Looking For:
Essential:

• A genuine passion for customer service and a proactive approach to solving problems.
• Experience managing high volumes of calls in a fast-paced environment.
• Strong multitasking skills and the ability to work well under pressure.
• A people-oriented personality with excellent communication skills, particularly over the phone.
• Resilience and a strong desire to take ownership and responsibility in your role.
• Eagerness to learn and tackle new challenges head-on.

Desirable:

• Knowledge of geographical locations and vehicles.
• Ambition to grow within a rapidly expanding business.

Why Join Us?

• Career Growth: Be part of a growing and ambitious company that values its people. We’ll support your development as we grow together.
• Fantastic Location: Our office is based in the heart of Birmingham, just 5 minutes from Grand Central train station, with a rooftop terrace offering stunning city views.
• Social & Team Events: From rooftop quiz nights to mini-golf socials, there’s always something fun to look forward to!
• Fitness & Wellbeing: Take advantage of the gym, golf simulator, and showers in the building – because your health matters to us.
• Generous Leave: Enjoy 25 days of annual leave plus bank holidays, and earn an additional day with every year of service, up to 30 days per annum.

If you're ready to bring your energy, passion, and problem-solving skills to our dynamic team, we’d love to hear from you! Apply now and take the next step in your career.

Location: 2 Prince's Way, Solihull, B91 3ES (Office-based initially, with the potential for hybrid working)
Start Date: ASAP
Duration: 6 months
Pay Rate: 14.70 per hour
Working Hours: Monday to Friday, 8:00am-4:00pm or 9:00am-5:00pm

About the Role

The Smart Metering Operations Advisor will work within the Smart Metering Operations team, supporting the end-to-end delivery of smart metering services for micro-business customers. This role plays a vital part in ensuring compliance obligations are met while driving the successful rollout and upgrade of smart meters across the portfolio.

The position requires strong customer engagement skills to obtain access information, book and manage meter exchanges, and review industry data flows to ensure accuracy and compliance. The postholder will be responsible for coordinating with internal and external stakeholders to achieve business objectives while providing high-quality service to customers.

Key Responsibilities

• Support the rollout and exchange of smart meters, ensuring appointments are booked and customer access arrangements are in place.
• Negotiate, influence and manage stakeholders (internal and external) to agree the appropriate delivery model for both customer and business objectives.
• Manage day-to-day customer and internal queries via telephone and mailbox communications, ensuring timely and accurate responses.
• Deliver metering services in line with business, customer, and compliance obligations.
• Carry out outbound calling to residential and commercial businesses to arrange meter upgrades (from 3G to 4G).
• Manage business-as-usual processes, including deployment, maintenance, site visits, and customer interactions, supporting I&C in demonstrating all reasonable steps to achieve regulatory rollout deadlines.
• Review and validate industry data flows to ensure accurate records and compliance are maintained.

We need someone who is:

• Customer-focused - able to engage effectively with customers, build rapport quickly, and manage sometimes challenging conversations to achieve positive outcomes.
• Organised and detail-driven - able to handle multiple processes simultaneously, keep accurate records, and work to tight regulatory deadlines.
• A strong communicator - confident in both written and verbal communication, with the ability to influence and negotiate with internal teams, external stakeholders, and customers.
• Resilient and proactive - able to manage high volumes of work, adapt to changing priorities, and take ownership of tasks from start to finish.
• Commercially aware - understands the importance of compliance, regulatory requirements, and the customer experience in delivering business objectives.

Essential Skills & Experience

• Previous experience in a customer service, operations, or metering/energy industry role.
• Demonstrable ability to manage stakeholder relationships effectively.
• Strong organisational skills with attention to detail.
• Excellent IT skills, with confidence using industry systems and MS Office applications.
• Proven ability to handle high-volume, deadline-driven workloads.
• Confident in dealing with customer contacts via telephone and email.

Desirable

• Knowledge of smart metering operations and industry data flows.
• Experience working in the utilities or energy sector, particularly within I&C or micro-business customer environments.

Experience working in the utilities or energy sector, particularly within I&C or micro-business customer environments

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Customer Service Advisor

Our Tamworth based client is looking for a Customer Service Advisor to join their team.

This role offers the opportunity to be at the heart of a fast-paced and collaborative team, providing excellent service, dealing with all queries, processing orders, and offering administrative support to the Area Sales Managers.

As a Customer Service Advisor, you will need to have/be:

• Be personable and approachable and above all have excellent customer service skills, offering the best personal service at all time
• Be able to deal with difficult customers always remaining calm and professional
• Have the initiative to find a resolution to any problems that may arise
• Work equally well in a team as well as being able manage their own workload and effectively manage their own time
• Be accurate and efficient at all times
• Have basic knowledge of Word, outlook, Excel and Sage would be beneficial but full training will be given

Details:

• Salary : 25, 000 - 27, 000
• Working Hours : Monday - Friday 8.30am - 4.30pm or 9.00am - 5.00pm
• Location : Tamworth (on site)
• Duration : Permanent

Role of Customer Service Advisor:

• Overseeing assigned accounts, offering full support to customers and External Sales Managers, dealing with any requests they may have
• Answering reception switchboard overflow for the head office
• Taking inbound calls and dealing with all enquiries from our customers/ the external sales team (Area Sales Managers)
• Taking phone calls from end users
• Processing internet orders using Sage
• Processing email orders using Sage
• Filling all paperwork on to the in-house archive system
• Processing product sample requests
• Preparing quotes
• Monitor customer back orders, forward orders and call off orders
• Maintain customer information on CRM ensuring that all contact information, main contact names etc are kept up to date
• Providing information on part numbers etc. and some basic technical details
• Maintain good product knowledge (training will be provided)
• Setting up customers for online ordering
• Administration support for Area Sales Managers
• Dealing with the carriers, chasing deliveries, obtaining POD's,
• Key account outbound courtesy calls
• Updating excel spreadsheet key account data for management reports
• Logging and processing warehouse discrepancies

Benefits of working as a Customer Service Advisor:

• 23 days annual leave + bank holidays
• Option to purchase up to 5 extra days annual leave
• Health Cashback Plan
• Pension Scheme
• Life Assurance
• Free Parking

Customer Services Advisor
Burton On Trent - Hybrid Working + Flexible Hours

24'000 rising to 25'000 after 6-month probation period

35 hours per week, 7 hours per day, Working hours between 7.30am - 6.00pm

25 days holiday plus extra day for your birthday and 8 bank holidays, free parking, health care plan and much more!

This is an exciting chance to become part of a highly respected business, where you'll work within a close-knit and welcoming team. As a key member of the customer service department, you'll play an essential role in the day-to-day operations, whether it's answering customer enquiries or resolving issues, your efforts will directly contribute to a dynamic, customer-centric environment. This company thrives on collaboration and is committed to delivering outstanding service to its members.

This could be your next career move?

• Delivering exceptional customer service through email correspondence.
• Handling customer calls and email enquiries, resolving issues efficiently in line with SLA's
• Taking ownership of individual enquiries and requests using a ticketing system.
• Taking ownership of individual tickets and ensure timely resolutions
• Collaborating with a small team to manage a high volume of email communications

You will have the opportunity to use your following competencies in this role:

Process-driven - You enjoy working methodically and efficiently, following clear systems and procedures.
Detail-oriented - You spot errors easily, write clearly, and take pride in delivering accurate, high-quality work.
Resilient - You're calm under pressure and able to handle challenging customer emails with professionalism.
Kind and collaborative - You're a team player who contributes positively to the office environment.

Is this you?

Ideally, you'll have previous experience in a customer service or administrative based role, particularly one involving written communication. You'll be confident using Word, Excel, and CRM systems, and have excellent grammar and writing skills.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Your new company
We are currently recruiting for Contact Centre Advisors to join a Local Authority in the West Midlands on a full-time temporary basis, supporting Birmingham's waste and collection services. This role involves handling inbound calls from residents, providing information, resolving queries, and managing complaints related to waste services.

Your new role
With a new waste policy going live on 15th September, we're looking to onboard staff in August to ensure full training is completed. Training typically lasts one to two weeks and will prepare you to handle a variety of customer interactions confidently. This is a fast-paced role that requires strong communication skills and the ability to manage difficult conversations. You'll be dealing with complaints and complex queries, so previous customer service experience is essential.

What you'll need to succeed
Experience from retail or other customer-facing environments is also welcomed. The role is fully office-based, offering a supportive team environment and onsite parking. If you're calm under pressure, empathetic, and ready to make a difference in your community, we'd love to hear from you.

What you'll get in return
You will receive weekly payment and receive 13.93 per hour and the opportunity to gain experience working for a Local Authority. This role is currently offering a 7-month contract which could be extended, dependent on performance and budget.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)