221 Customer Service Assistant jobs in Congleton

Hybrid

Crewe 

6 month FTC initially with possibility of permanant position

This is a hybrid role based at the head office, offering flexibility and a fast-paced, rewarding environment where your communication skills and attention to detail will shine.

• Claims Processing: Accurately assess and process customer claims, ensuring compliance and fraud prevention.
• Customer Support: Provide first-class service across multiple channels including phone, email, live chat, post, and social media.
• Data Management: Maintain and update customer records with precision and care.
• Credit Control: Reconcile payments, manage ledgers, and apply effective credit control measures.
• Sensitive Interactions: Handle vulnerable situations and policy closures with empathy and professionalism.
• Digital Engagement: Encourage customers to adopt digital platforms for easier access to services.
• Compliance & Reporting: Follow data protection procedures and report breaches promptly.
• Performance Driven: Meet and exceed KPIs while delivering positive customer outcomes.
• Team Collaboration: Work closely with internal teams to resolve issues and improve service delivery.

• Excellent written and verbal communication skills
• A compassionate and solution-focused approach
• Strong organisational skills and attention to detail
• Ability to work independently and collaboratively
• Solid administrative skills and Microsoft Office proficiency

• Hybrid working available
• Based at head office

This is a fantastic opportunity to join a team that values professionalism, responsibility, and customer focus. If you’re looking for a role where you can grow, contribute meaningfully, and be part of a supportive environment — we’d love to hear from you.  

Leanne (phone number removed) or email (url removed)

INDCOM 

Join Our Team as a Customer Service Administrator!

We are seeking a cheerful and dedicated Customer Service Administrator to join our dynamic team on a temporary basis, with the potential for extension. If you thrive in a fast-paced environment and have a passion for exceptional customer service, we want to hear from you!

Contract Type: Temporary to Permanent for the right person

Salary: 23,000pa - 25,000pa dependant on experience

Monday to Friday 9am - 5pm (1 hour lunch)

(2 days working from home when fully trained)

What You'll Do:

As our Customer Service Administrator, you will be the first point of contact for our valued customers, ensuring their queries are handled with care and efficiency. Your responsibilities will include:

• Responding promptly to consumer queries.
• Managing customer credits with accuracy.
• Obtaining Proof of Delivery (POD) documents.
• prioritising and addressing customer complaints with professionalism.
• Escalating issues internally when necessary.
• Overseeing switchboard operations.
• Handling sample requests for various teams.
• Assisting in the production of weekly and monthly reports.
• Performing franking machine duties.
• Supporting other departments with general administration tasks.

What We're Looking For:
To be successful in this role, you should possess the following knowledge and characteristics:

• At least 3 years of experience in an Administration role.
• Proficiency in working with database systems.
• Strong office and Excel skills are essential.
• Excellent communication skills, both written and verbal.
• Good organisational skills with a keen attention to detail.

If you are enthusiastic, detail-oriented, and ready to make a difference, apply today! We can't wait to welcome you to our vibrant team!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Service Advisor

Location : Chester Business Park (free on-site parking)

Pay : 14.47p/hr

Contract : Temporary - 10 months (potential to extend)

Start Date : November 2025

Hours : Monday to Friday, rotating shifts between 8am and 8pm Plus: 1 Saturday every 4 weeks (9am-4pm, with a weekday off in return)

Hybrid Working : Office-based for the first 6 months, then 3 days working from home per week (subject to approval)

Start Your Career with a Trusted UK Bank

Do you enjoy helping people, solving problems, and working in a friendly, fast-paced team? Join Lloyds Banking Group as a Customer Service Advisor, where you'll support existing customers with a wide range of account queries.

With full training, great pay, and a chance to develop your skills, this role is ideal for anyone looking to build a long-term career in financial services.

Why You'll Love This Role

• 14.47 per hour , with weekly pay
• Free on-site gym with shower and changing facilities
• Hybrid working - up to 3 days from home after your first 6 months
• Structured training and opportunities to grow into permanent roles
• Holiday allowance
• Central location - easy access to public transport
• Discounts on shopping, travel, entertainment and more
• Wellbeing support - dedicated resources to help you thrive at work
• An inclusive culture where everyone feels welcome and supported

What You'll Be Doing

• Taking calls from existing customers with questions about their accounts
• Providing clear, friendly, and accurate support
• Guiding customers through next steps or directing them to specialist teams
• Helping people in vulnerable circumstances with care and sensitivity
• Following simple procedures to keep customer information secure
• Keeping accurate records and updating customer details

What We're Looking For

• Great communication and listening skills
• A positive, customer-first attitude
• Confidence in handling calls and solving problems
• Willingness to learn and work as part of a team
• A flexible, proactive approach to challenges

Everyone Is Welcome

We're proud to be an inclusive employer. We welcome people from all backgrounds and experiences. If you need any adjustments during the recruitment process, just let us know - we're here to support you.

Apply today and take the next step in your career with Lloyds Banking Group.

Join Our Team as a Customer Service Advisor!

Are you ready to embark on an exciting journey in the world of Logistics & Transportation? We are seeking a vibrant and dedicated Customer Service Advisor to join our dynamic team in Irlam! If you have a passion for helping others and thrive in a fast-paced environment, this is the perfect opportunity for you!

What's in it for you?

• Exciting Temporary Contract : Enjoy the thrill of a temporary role with the potential for future opportunities!
• Supportive Team Environment : Work alongside a friendly and enthusiastic team that values collaboration and growth!

Your Role:

As a Customer Service Advisor, you will be the heartbeat of our operations, ensuring our customers receive top-notch service. Your responsibilities will include:

• Delivering Exceptional Service : Interact with customers via phone, email, and chat, addressing inquiries and resolving issues promptly.
• Managing Orders : Assist customers with order processing, tracking, and any questions they may have.
• Building Relationships : Establish rapport with clients to foster loyalty and trust, becoming their go-to resource for assistance.
• Collaborating with Teams : Work closely with various departments to ensure seamless operations and customer satisfaction.

What We're Looking For:

• Passionate Communicator : Excellent verbal and written communication skills that shine through in every interaction.
• Problem Solver : A proactive approach to resolving customer queries and finding solutions.
• Team Player : Ability to work collaboratively in a lively team environment while also managing individual tasks.
• Customer-Centric Mindset : A genuine passion for helping others and ensuring customer satisfaction.

Why Choose Us?

At our company, we believe that our people are our greatest asset! We offer:

• Comprehensive Training : Get equipped with the knowledge and skills you need to succeed.
• Competitive Pay : We offer a salary that reflects your skills and experience.
• Friendly Atmosphere : Join a team that celebrates achievements and supports each other every step of the way.

Ready to Make a Difference?

If you're excited about providing exceptional customer service in a thriving logistics environment, we want to hear from you!

How to Apply:

To apply, please submit your CV via the job advert above. If your application is shortlisted, one of our consultants will be in touch with you

Join us in Irlam and help us deliver excellence, one customer at a time!

We can't wait to welcome you to our team!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Service Executive

Location : Buxton, Derbyshire, SK17 9RZ
Salary : £25,539 per annum + Attractive Benefits Package
Contract : Fixed Term Contract – 12 Months
Hours : 37.5 hours per week, Monday – Friday (8:30am – 5:00pm with a 1-hour unpaid lunch)

Benefits: Ongoing training and development | Funding for role-specific professional qualifications | 24 days’ holiday plus bank holidays (and Christmas shutdown) | Contributory pension scheme | Cycle to work scheme | Tech Scheme | Flu and eye test vouchers | Reward & Recognition scheme | Fresh fruit every fortnight

About Saica

Saica is one of Europe’s leading manufacturers of recycled paper for corrugated cardboard, producing over 2.5 million tonnes annually.

With more than 10,000 employees across Spain, France, Italy, Portugal, the UK, Ireland, Turkey, Luxembourg, the Netherlands, and the USA, Saica operates through four business divisions:

• Paper: Recycled paper production for corrugated cardboard
• Nature : Recyclable materials recovery
• Pack : Corrugated packaging production
• Flex: Flexible packaging solutions

At Saica, sustainability is at the heart of everything we do — driven by our values: We care, we value, and we challenge!

The Role – Customer Service Executive

As a Customer Service Executive, you’ll play a key role in delivering an exceptional experience to our customers. You’ll manage day-to-day customer requirements, support the external sales team, and coordinate activity across departments to ensure customer expectations are met efficiently and accurately.

This is an exciting opportunity for someone who enjoys building relationships, managing multiple priorities, and taking ownership of customer accounts in a dynamic manufacturing environment.

Key Responsibilities

• Manage and monitor order intake to ensure requirements are met (quantities, prices, delivery times, stock levels, etc.)
• Liaise with logistics, production, and other departments to coordinate activity and meet customer deadlines
• Manage assigned customer accounts in collaboration with the Regional Sales Director and Customer Service Manager
• Handle customer requests including pricing queries, claims, samples, specifications, and general information
• Maintain accurate and up-to-date customer information within the company’s management system
• Contribute to the preparation and delivery of customer account plans and review meetings
• Participate in problem-solving for customer claims and service issues, supporting continuous improvement efforts

About You

To succeed in this role, you’ll bring:

• Minimum of 2 years’ experience in a customer service, account coordination, or similar role
• Strong Microsoft Office skills, including intermediate Excel proficiency
• Excellent written and verbal communication skills
• A proactive, positive, and customer-focused attitude
• Strong organisational skills with attention to detail and accuracy
• The ability to work both collaboratively and independently to achieve goals

Why Join Saica

At Saica, you’ll be part of a global organisation where sustainability, innovation, and people development are at the core of our success. You’ll have opportunities to grow, learn, and contribute to a business that truly values its employees.

Saica is an Equal Opportunities Employer and welcomes applications from all suitably qualified candidates.

If you’re ready to take the next step in your career and contribute to a business with strong values and a focus on sustainability, click APPLY now to submit your CV for consideration.

No agencies please.

Customer Service Administrator - Warrington (Part-Time)

Hours: 20 hours per week across 3-4 days (flexible, office-based)
Contract: Short-term (around 6 weeks) with potential for longer-term opportunities

Hourly Rate: 12.21

Are you a people person with a passion for delivering excellent service? We're looking for a Customer Service Administrator to support our busy team in Warrington during a peak period. This is a fantastic opportunity to gain experience in a friendly, professional environment with the possibility of extending your role.

What You'll Be Doing:

• Be the First Point of Contact: Answer incoming calls and provide a warm, helpful welcome to clients.
• Direct and Support: Efficiently transfer calls to the right department or colleague, ensuring smooth communication.
• Deliver Exceptional Service: Offer clear information and support, making every client feel valued and understood.

What We're Looking For:

• Strong Communicator: Confident phone manner with excellent verbal communication skills.
• Customer-Focused Experience: Previous experience in a customer-facing role is essential.
• Empathetic and Professional: You understand the importance of listening and responding with care.

If you're ready to make a difference and enjoy working in a supportive team, we'd love to hear from you! Please apply directly to the advert for immediate consideration.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Service Executive-24,700basic salary + Monthly bonus earning potential - Total package circa 30k

Manchester City Centre

Monday - Thursday 9am- 5:30pm Friday 10am-4pm - No weekends and a late start and early finish on a Friday!

Excellent benefits package - apply to find out more!

We are proud to be working with a class leading business in Manchester that is not only the largest business in industrybut also one of the longest standingand most respected too. Thesuccess of the business has ultimately beenbuilt from theirapproach to both their customers and their staff. This is a business that will truly support your development, nurture your ability andhelp you become an expert in your field so that you can deliver class leading Customer Service to their customers.

You will be based in the Manchester office and part of a small but highly skilled team of Customer Service Executives. This is a financial services business so upholding the highest standards is imperative; whilst you will be having customer service and sales conversations you will put the customer at the heart of everything you do.

On a daily basis you will handle calls to and from customers regarding a range of financial products at all times ensuring the best outcome for the customer.

Previous experience in telephone-based Customer Service role is preferred, however, other Customer service and Sales experience will be considered

If you have previous customer service or sales experience and live in the Manchester area, apply now!

• Handle inbound calls, emails, and live chat queries from contractors, clients, and recruitment partners.
• Provide accurate and timely information regarding payments, deductions, timesheets, onboarding processes, and compliance.
• Educate contractors on how umbrella payroll works, including payslip breakdowns (PAYE, NI, expenses, etc.).
• Log, track, and resolve queries in line with SLAs and internal escalation procedures.
• Maintain up-to-date knowledge of HMRC regulations, RTI submissions, and AWR requirements affecting umbrella operations.
• Work closely with internal departments such as payroll, compliance, and onboarding to ensure smooth customer journeys.
• Contribute to the continuous improvement of customer service processes and documentation (e.g., FAQs, help guides).
• Manage sensitive and confidential information with professionalism and discretion.

• Previous experience in customer service or support, ideally within the umbrella, payroll, or recruitment sector.
• Solid understanding of how umbrella companies operate, including PAYE, tax deductions, and contractor expectations.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a calm, empathetic approach to handling customer concerns.
• Proficient in CRM systems, ticketing tools, and MS Office (especially Outlook, Excel).
• Ability to multitask and prioritise in a fast-paced environment.
• High attention to detail and accuracy, especially when handling pay-related queries.

• Familiarity with UK employment law and HMRC compliance.
• Experience supporting freelance or temporary workers.
• Knowledge of IR35, off-payroll working rules, or similar frameworks.

• Competitive salary and benefits
• Friendly and supportive team environment
• Opportunities for training and career progression
• Exposure to a dynamic and growing sector

FRENCH SELECTION (FS)

Customer Service Advisor
Location: Stockport
Hybrid work 3 days a week in the office
Salary: around 25,000 per annum plus benefits
Ref: 5493E

To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5493E

The company: A long standing leader in their field who have a key presence on Amazon.

Main duties: To represent the brand and provide support to customers worldwide

The role:
- Act as the first point of contact for consumer queries
- Process customer's orders and refund requests efficiently
- Respond to customer complaints and escalate internally if needed
- Coordinate internal sample requests across departments
- Assist in preparing weekly and monthly reports
- Support other departments with general administrative tasks

The candidate:
- Experience in an administrative role is essential
- Proficiency with database systems
- Strong Microsoft Office and Excel skills
- Excellent communication and interpersonal skills
- Exceptional organisation and attention to detail

The salary: around 25,000 per annum plus benefits

French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.