3,018 Customer Service Assistant jobs in the United Kingdom

Customer Service Assistant - Brent Cross

Salary: 30,000 + 12% bonuses (33,600) + Benefits
Location: Brent Cross

Shifts: Excellent work life balance - no evenings or extended hours at weekends.

We're looking for an ambitious Customer Service Assistant to join a customer-focused site, supporting daily operations and helping drive sales performance.

What's on Offer:

• 30,000 + benefits
• Private health cover after 1 year
• EAP and Perkbox access
• Enhanced sick pay (5-20 days based on service)
• Birthday gift after 3 years; extra day off on your birthday after 5 years
• Christmas hamper/voucher (150) after 5 years + annual Christmas party
• Long-term recognition and development opportunities

What You'll Do:

• Deliver outstanding service and sales results
• Support store operations including security, stock control, and administration
• Convert customer enquiries into rentals and additional sales
• Maintain a safe, compliant, and well-presented facility

What You'll Bring:

• Experience in retail, sales, or customer service (supervisory experience desirable)
• Confident communicator with strong organisational skills
• Proactive and customer-focused with a commercial mindset
• Reliable, self-motivated, and team-oriented

If you're ready to take the next step in your career and lead by example in a customer-driven environment, we'd love to hear from you.

BBBH34619

Customer Service Assistant Vacancy

Our client, a well-established firm within the luxury goods industry, based in Pershore, has an exciting new opportunity for a Customer Service Assistant to join their team on a temporary basis for a seasonal contract to cover the Christmas peak.

The successful Customer Service Assistant should have:

• A love of working with people – customers are at the heart of everything our client does!
• Excellent communication skills (Previous customer service experience is advantageous but not essential)
• The ability to multitask and navigate multiple systems with ease
• Resilience to handle sensitive or challenging conversations with customers, and potential complaints
• Flexibility with working hours during the busy Christmas period, including some evenings and weekends

In this role, the Customer Service Assistant will be responsible for:

• Handling customer service queries via phone, email, and live chat
• Planning corporate orders and liaising with corporate clients
• Producing quotations and advising customers on suitable products
• Investigating and resolving customer complaints, as well as managing and resolving delivery queries
• Keeping accurate customer service records

Our client is offering the successful Customer Service Assistant a salary in the region of £12.21 an hour, plus holiday pay. This is a great opportunity to gain valuable customer service experience, build your professional skills, and work as part of a supportive team during our busiest and most exciting season. If you are a recent graduate or looking for seasonal administration work in a fast-paced environment apply now to discuss this opportunity further.

COM1

Temporary Customer Service Assistant required for large Student Accommodation.

Coventry - CV1 - £12.60ph – Temporary 1 week 

Ritz Recruitment are working alongside an extremely successful and well-known Student Accommodation site who are recruiting for a proactive Customer Service Assistant to help support the team.

Job duties will include:

• Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
• Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with the complaints procedure.
• Supports events and activities within the Community.
• Completes administrative tasks including logging of maintenance requests, filing, and preparing notices and updating of databases.
• Undertakes marketing activities such as attending open days and leafleting to promote the property.
• Carries out sales and leasing activities including viewings, following up on enquiries and sales conversions.

Requirements:

• Proven Reception or Customer Service experience
• Excellent customer service skills
• Great telephone manner 
• Work well in a team
• Proactive and reliable

Please apply online for immediate consideration.

(Ritzrecempbus)

Michael Page have just registered a new exciting Permanent Customer Service Assistant Position in Hull to work for a reputable financial services business.

The organisation are going through a significant growth period this would be an excellent time to join the business and would be a fantastic opportunity for someone who is experienced within customer services or someone that would like to start our their career.

Please apply now!

Client Details

Michael Page have just registered a new exciting Permanent Customer Service Assistant Position in Hull to work for a reputable financial services business.

The organisation are going through a significant growth period this would be an excellent time to join the business and would be a fantastic opportunity for someone who is experienced within customer services or someone that would like to start our their career.

Please apply now!

Description

As a Customer Service Assistant you will be handling a high volume of calls assisting with a range of queries from existing customers ensuring the highest level of service and each query is resolved to the highest standard.

You will be working in a busy environment chasing up documents and details required for the customer liaising with third parties ensuring a seamless process.

If you are passionate about customer experience enjoy working in a busy environment then please apply now!

Profile

Previous customer experience this could be from a range of backgrounds such as retail and hospitality

A confident telephone manner and excellent communication skills

The ability to work under pressure in a fast paced environment

Good attention to detail and organisation skills

An excellent team player

Job Offer

Salary of 24000+monthly bonuses+ reputable business within the financial services sector+ no experience required full training provided+ excellent progression and development+ no shift patterns or weekends+ excellent benefits+ hybrid working+ central location in Hull+ great team and culture+ excellent offices and facilities+ immediate interview

Our client based in Shipley BD17 is looking for Customer Service Assistant to join their team. This is a full-time position Monday to Friday.

Working hours: Monday - Friday 8.30am to 5.00pm and 4.00pm finish on Friday

Please note that you will be required to work every other Saturday 9.00am -1.00pm

Pay rate: 12.21 -12.75 phr

This is temporary to permanent position.

We'd love to meet someone, with most of the following:

-Good Phone Contact Handling Skills

-Ability to Multi-Task, Prioritize, and Manage Time Effectively:

-Good Computer Skills and Working Knowledge of MS Office Programs

-Excellent Communication Skills

-Team Player

-Planning and Organizing

-Innovation, Flexibility, and Adaptability

Day-to-Day duties

-Provide the initial point of contact for our customers.

-Answer incoming calls from customers.

-Answering emails

-Manage incoming requests from the Customer Portal

-Follow communication procedures, guidelines and policies.

Please apply online or call us on (phone number removed)

Reference R02

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.

The Customer Service Assistant is responsible for accurately creating and maintaining customer sales orders within the IQ system. They also provide timely updates to customers, respond to enquiries, and help resolve issues related to deliveries and returns.

The main goal of this role is to ensure customer orders are fulfilled correctly and delivered on time.

Customer Service Assistant responsibilities:

• Enter customer orders into the system, ensuring accuracy and compliance with procedure.
• Assign stock to ordersbased on specific requirements.
• Monitor and manage ordersthat are unallocated or on hold, resolving issues as needed.
• Process customer returnsby creating credit notes and replacement orders.
• Respond to customer enquirieswith updates on order progress, complete customer order books via spreadsheets or portals, and generate internal versions as agreed.
• Coordinate with Procurement, Goods Inwards, and Despatch teamsto ensure timely receipt of deliveries and dispatch of customer orders taking full ownership of resolving customer issues.
• Track and report Key Performance Indicators (KPIs)to support continuous improvement efforts.
• Review Master Ordersto ensure they are being used correctly and that Sales Coordinators engage with customers when needed.

Skills & experience required:

• Demonstrates strong attention to detail and takes initiative to complete tasks independently.
• Builds positive relationships with customers, even in challenging situations, through effective communication and empathy.
• Listens actively and advocates for customer needs
• Manages time well and prioritizes tasks effectively to support team goals.
• Confidently uses company systems and customer portals to access and manage information.
• Skilled in creating and working with documents and spreadsheets.
• Maintains high standards of accuracy, consistency, and completeness in all administrative work.
• Efficiently handles large workloads with ease and professionalism.

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.

An exciting opportunity for a for a bright and confident Customer Service and Marketing Assistant has arisen at Old Queen Street Media (publishers of UnHerd , The Spectator and Apollo magazines).

You will be required to carry out day to day customer service functions such as: responding to subscriber enquiries,  moderating the website’s comments section, and handling shop and merchandise orders.

Based in our lovely offices overlooking St James’ Park, you will be part of a close knit team working 5 days a week in the office. With a naturally cheerful and outgoing personality, you will be confident, proactive, and able to prioritise and juggle multiple tasks.

This is a fantastic role and would suite a recent graduate or school leaver, or equally someone with a bit of work experience looking to start a career in the world of publishing/media.

Key Responsibilities:

• Handle day to day incoming customer/subscriber enquiries
• Comment moderation on unherd.com and our social media channels
• Handle the fulfilment of merchandise and shop orders
• Assist with the general running and housekeeping of the office
• Liaise with our subscriptions team to ensure that processes are running efficiently

Key Skills and Knowledge:

• Experience of working with various CMS platforms would be beneficial
• The ability to actively listen to customers so they can adequately gauge and address their needs
• Outstanding written and verbal communication skills, with a strong command of the English language
• Ability to work to strict deadlines and capable of managing and prioritising the workload
• Ability to work and thrive in a multi tasked and fast paced environment on your own and within a team
• Analytical and methodical approach to work with high level of attention to detail and numeracy; a passion for excellence
• Previous experience of using analytical packages such as Google Analytics would be beneficial
• Excellent skills in Word, Excel and PowerPoint
• A keen interest in politics and current affairs would put you in good stead

Requirements

• Experience in a customer service or marketing support role

• Strong verbal and written communication skills

• Ability to handle inquiries, complaints, and feedback professionally

• Experience using customer service tools

• Patience, empathy, and active listening skills

• Ability to multitask and manage time effectively
• Some remote weekend work when required

Red Recruitment Group urgently require a number of experienced Sales and Customer Service assistants for temporary to permanent opportunities in Tyseley, Birmingham.

Your main duties will be to speak to customers both inbound and outbound to offer a positive customer service experience at all times. 

Dealing with mainly inbound calls at approximately 50 per working day.

Working closely with the warehouse staff ensuring stock is accurate and duties are carried out.

Checking on any deliveries and following up on customer order requirements, resolution of any shortages or issues in a calm and professional manner.

Any other general admin and data entry / sending and responding to customer emails as required by the client.

The hours of work are:

08:00am to 5:30pm Monday to Friday

Plus every other Saturday 08:00am to 1:00pm

£12.21 per hour / £28'571.40 per year basic starting salary, with overtime available when permanent at time and a quarter when required. 

Weekly paid for the initial 2 weeks temporary to permanent period, Monthly paid when permanent with the client.

Immediate interviews and starts are available.

Start date : ASAP

Hybrid : 3 days in our Paddington offices, 2 days working from home

Reporting to : CRM Manager

Contract type : Permanent, full time (5 days)

Working hours : 40 hours a week including a paid lunch hour. Flexible start (between 8am and 10am and finish (between 4pm and 6pm) times.

Who we are

At MOTH we’re here for cocktails, company, and conversation. That’s why we make the most delicious cocktails in a can - so that special mix can happen anywhere. Hands up - we’re obsessive. Every sip delicious and distinguished. Our cocktails are classics, and our ingredients are second to none. At the same time - we’re not snobbish. We don’t talk in master mixologist lingo. We have no fancy bar or dress-code. And we believe in fair prices for great drinks. Because when you’ve got good friends and fine blends, what more do you need? Mix of total happiness. MOTH.  

We are one of the fastest growing FMCG brands, re-writing the rules of RTD cocktails, and facing unprecedented growth. Our success is down to the work that our magic MOTHs do, we hire exceptional people to do exceptional things. Our team in the UK has grown to more than 50 people and we’re not stopping there, we’re looking for a superstar CRM & CS Assistant to join our team in Paddington.

The Role:

This role is for someone who is looking to kickstart their career in CRM. You will support our CRM strategy through email creation, data gathering and testing. Alongside this, you will be responsible for driving customer retention by providing an exceptional level of customer service to all MOTH customers.

The role split will be approximately 70% CRM and 30% Customer Service, however during peak times there will be more emphasis on Customer Service. You will need to have a passion for problem-solving that is driven by helping others and consistently improving customer experience. As a small team, this is an great opportunity to develop your current skills whilst also expanding them across CRM.

CRM Responsibilities:

• Plan, execute and schedule all email campaigns using Klaviyo.
• Manage the end-to-end email campaign briefing process, collaborating with the copy team to develop copy briefs.
• Lead email briefing and sign-off meetings.
• Contribute creative ideas for new email concepts and content.
• Keep the email marketing calendar updated and accurate.
• Segment the customer database to optimise campaign performance.
• Support data collection, reporting, and run testing initiatives to inform strategy.
• Update automated email flows with seasonal content, including imagery and copy.
• Monitor customer satisfaction surveys and compile feedback for analysis.
• Participate in weekly departmental meetings to stay aligned with wider team priorities.
• Assist in documenting CRM workflows, processes, and best practices.

Customer Service Responsibilities:

• Provide customer support through a variety of channels including email, livechat, paid advertising and reviews.
• Take ownership of enquiries and proactively reach customers to provide a swift resolution and achieve a positive outcome.
• Amplify the voice of the customer by escalating customer feedback and ideas for improvement.
• Complete weekly reports, proactively spotting patterns in customer communications, seeing where we can adapt our processes or product information to increase satisfaction.
• Drive conversions through the engagement of customers, suggestive selling, and sharing product knowledge.

Requirements

• Ideally 1 year+ of experience gained from a similar role and environment. 
• Exceptional communication skills, written and verbal.
• Experience with website CMSs, ideally Shopify.
• Experience with customer systems such as ReAmaze or Gorgias, or Klaviyo.
• Team player, able to work with multiple business functions to achieve objectives.

Benefits

We put lots of time and care into our interview process so that new MOTHs feel fully part of the team from the minute they walk into MOTH HQ. Therefore, our benefits are available to all MOTHs from day one without any minimum service requirement :  

Flexible working hours - Core working hours are 10am-4pm so you can choose your working hours to suit you (e.g. 8am-4pm, 9am-5pm or 10am-6pm)

Bonus - up to 20% subject to personal and Company Performance, paid annually

Pension – 3% employer contribution

Annual leave - 27 Days Holiday (+ your birthday off) (+ 2 life admin days)

Working from abroad - up to 2 weeks’ per year

Enhanced parental leave and support - 20 weeks full pay for each parent from day one. We also offer parental transition coaching and Workplace Nursery Benefit to help out with nursery fees.

Private Medical – Vitality including personal worldwide travel insurance

Learning and development - Personal annual learning and development budget of £2,000 (alongside companywide training)

Snacks - Free Breakfasts and more chocolate covered rice cakes than you could dream of

Socials – weekly cocktail Thursdays, monthly Socials and summer/Christmas Parties

Free MOTH allowance - Free monthly MOTHs allowance and discount codes for family and friends

Diversity & Inclusion

At MOTH we are committed to creating a diverse and inclusive workplace. We welcome applications from people of all backgrounds, regardless of age, disability, gender, gender identity or expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are proud to be an equal opportunities employer and strive to ensure a fair and supportive recruitment process for all candidates.

We will ask you during the application process if you require any adjustments which will have no bearing on the outcome of your application.