1,080 Customer Service Supervisor jobs in the United Kingdom
Customer Service Supervisor
Posted 4 days ago
Job Viewed
Job Description
Are you experienced within the Travel Industry and based out in the Kent area? Do you pride yourself on your Customer Service / Guest Relations? We have the role for you!
We are super excited to be working with this Luxury Villa Rental Platform, who are looking to grow their Guest Relations team. This is a hybrid role, ideal for someone who thrives in a fast-paced customer-focused environment and is passionate about leading a high-performing team.
As Guest Relations Supervisor, you will oversee our Guest Relations Agents, manage complex guest issues, and help maintain the companies world-class service standards. From resolving escalated complaints to mentoring team members, you'll play a pivotal role in ensuring every guest interaction is seamless and professional. You'll report into the Guest Relations Manager and play a key role in supporting agents, handling complex issues, and representing our brand in guest-facing communication across platforms.
Key Responsibilities:
- Supervise and support a team of Guest Relations Agents
- Monitor performance and adherence to service protocols
- Provide onboarding support and ongoing training
- Prepare monthly reports on team productivity and complaint trends
- Act as first point of escalation for unresolved guest concerns
- Personally handle high-priority or sensitive guest issues
- Liaise between guests, property managers, and internal teams
- Ensure timely, empathetic follow-ups and resolution of guest concerns
- Respond professionally to guest reviews on platforms like Trustpilot, ABTA, Google, and social media
- Collaborate across departments to turn negative feedback into positive outcomes
- Proactively request updates to reviews once issues are resolved
The person:
- Experienced within he Travel & Tourism Industry
- Strong background in customer service or guest relations (team leadership preferred)
- Excellent communication and conflict-resolution skills
- Confident using CRMs, customer platforms, and managing review responses
- Highly organised, empathetic, and detail-oriented
The package:
- Competitive salary: 28,000 - 30,000
- Beautiful countryside office setting with free parking
- Good public transport links to Canterbury and surrounding areas
- Flexible hybrid working: 4 office days, 1 remote day
- 30 days holiday (including bank holidays)
- Company pension scheme
- Cycle to Work scheme
- Discounts on villa holidays worldwide
- Free tea & coffee, on-site tuck shop, and coffee shop
Interested?
Please click APPLY or contact (url removed)
Customer Service Supervisor
Posted 4 days ago
Job Viewed
Job Description
Are you experienced within the Travel Industry and based out in the Kent area? Do you pride yourself on your Customer Service / Guest Relations? We have the role for you!
We are super excited to be working with this Luxury Villa Rental Platform, who are looking to grow their Guest Relations team. This is a hybrid role, ideal for someone who thrives in a fast-paced customer-focused environment and is passionate about leading a high-performing team.
As Guest Relations Supervisor, you will oversee our Guest Relations Agents, manage complex guest issues, and help maintain the companies world-class service standards. From resolving escalated complaints to mentoring team members, you'll play a pivotal role in ensuring every guest interaction is seamless and professional. You'll report into the Guest Relations Manager and play a key role in supporting agents, handling complex issues, and representing our brand in guest-facing communication across platforms.
Key Responsibilities:
- Supervise and support a team of Guest Relations Agents
- Monitor performance and adherence to service protocols
- Provide onboarding support and ongoing training
- Prepare monthly reports on team productivity and complaint trends
- Act as first point of escalation for unresolved guest concerns
- Personally handle high-priority or sensitive guest issues
- Liaise between guests, property managers, and internal teams
- Ensure timely, empathetic follow-ups and resolution of guest concerns
- Respond professionally to guest reviews on platforms like Trustpilot, ABTA, Google, and social media
- Collaborate across departments to turn negative feedback into positive outcomes
- Proactively request updates to reviews once issues are resolved
The person:
- Experienced within he Travel & Tourism Industry
- Strong background in customer service or guest relations (team leadership preferred)
- Excellent communication and conflict-resolution skills
- Confident using CRMs, customer platforms, and managing review responses
- Highly organised, empathetic, and detail-oriented
The package:
- Competitive salary: 28,000 - 30,000
- Beautiful countryside office setting with free parking
- Good public transport links to Canterbury and surrounding areas
- Flexible hybrid working: 4 office days, 1 remote day
- 30 days holiday (including bank holidays)
- Company pension scheme
- Cycle to Work scheme
- Discounts on villa holidays worldwide
- Free tea & coffee, on-site tuck shop, and coffee shop
Interested?
Please click APPLY or contact (url removed)
Customer Service Supervisor
Posted 4 days ago
Job Viewed
Job Description
Are you experienced within the Travel Industry and based out in the Kent area? Do you pride yourself on your Customer Service / Guest Relations? We have the role for you!
We are super excited to be working with this Luxury Villa Rental Platform, who are looking to grow their Guest Relations team. This is a hybrid role, ideal for someone who thrives in a fast-paced customer-focused environment and is passionate about leading a high-performing team.
As Guest Relations Supervisor, you will oversee our Guest Relations Agents, manage complex guest issues, and help maintain the companies world-class service standards. From resolving escalated complaints to mentoring team members, you'll play a pivotal role in ensuring every guest interaction is seamless and professional. You'll report into the Guest Relations Manager and play a key role in supporting agents, handling complex issues, and representing our brand in guest-facing communication across platforms.
Key Responsibilities:
- Supervise and support a team of Guest Relations Agents
- Monitor performance and adherence to service protocols
- Provide onboarding support and ongoing training
- Prepare monthly reports on team productivity and complaint trends
- Act as first point of escalation for unresolved guest concerns
- Personally handle high-priority or sensitive guest issues
- Liaise between guests, property managers, and internal teams
- Ensure timely, empathetic follow-ups and resolution of guest concerns
- Respond professionally to guest reviews on platforms like Trustpilot, ABTA, Google, and social media
- Collaborate across departments to turn negative feedback into positive outcomes
- Proactively request updates to reviews once issues are resolved
The person:
- Experienced within he Travel & Tourism Industry
- Strong background in customer service or guest relations (team leadership preferred)
- Excellent communication and conflict-resolution skills
- Confident using CRMs, customer platforms, and managing review responses
- Highly organised, empathetic, and detail-oriented
The package:
- Competitive salary: 28,000 - 30,000
- Beautiful countryside office setting with free parking
- Good public transport links to Canterbury and surrounding areas
- Flexible hybrid working: 4 office days, 1 remote day
- 30 days holiday (including bank holidays)
- Company pension scheme
- Cycle to Work scheme
- Discounts on villa holidays worldwide
- Free tea & coffee, on-site tuck shop, and coffee shop
Interested?
Please click APPLY or contact (url removed)
Customer Service Supervisor
Posted 10 days ago
Job Viewed
Job Description
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowu2014people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
**Company overview**
Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.
**Job** **Purpose:**
To provide an enhanced level of customer services and operational support. Customer Services supervisor will deal with Customers Services team training, holidays, sickness & overtime records, overseeing daily operations are completed in timely manner & according to companiesu2019 standards, providing support for team members, attending management meetings, meetings with clients if required, assisting auditors.
Main Duties and Responsibilities:
To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames.
To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks).
Working with customers on daily basis with the aim of developing an excellent working relationship.
Analysis of repetitive operational problems and development of possible service solutions.
Advisecustomer latest booking times and documentation required.
Booking shipment with use of Marken booking system.
Supporting other departments within Marken u2013 Customer RelationshipManagement/Transport/Operations and Sales
Supplying customers with Marken Service information,
Potential customer information to be given to the Sales department
Keeping Customer services team holiday, sickness, overtime records
Arranging Customers Services shift Roster
Attending management meetings weekly
Attending meetings with customers if required
Assisting auditors if required
Training Customers services staff
Overseeing daily Customer Services operations and monitoring level of service provided for Direct to Patient (DTP) _._
Qualifications:
High school degree or equivalent and two years of customer service experience
Skilled using Microsoft Suite (Excel and Word) and knowledgeable with computers
Experience working with key decision makers
Experience of courier or freight industry
Excellent communication skills, great teamwork andthe ability to influence others
Excellent problem solving and prioritization skills essential.
Flexibility in working hours is required u2013 weekend coverage, ability to handle shift work is required
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Customer Service Supervisor
Posted 13 days ago
Job Viewed
Job Description
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowu2014people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
**Company overview**
Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.
**Job** **Purpose:**
To provide an enhanced level of customer services and operational support. Customer Services supervisor will deal with Customers Services team training, holidays, sickness & overtime records, overseeing daily operations are completed in timely manner & according to companiesu2019 standards, providing support for team members, attending management meetings, meetings with clients if required, assisting auditors.
Main Duties and Responsibilities:
To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames.
To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks).
Working with customers on daily basis with the aim of developing an excellent working relationship.
Analysis of repetitive operational problems and development of possible service solutions.
Advisecustomer latest booking times and documentation required.
Booking shipment with use of Marken booking system.
Supporting other departments within Marken u2013 Customer RelationshipManagement/Transport/Operations and Sales
Supplying customers with Marken Service information,
Potential customer information to be given to the Sales department
Keeping Customer services team holiday, sickness, overtime records
Arranging Customers Services shift Roster
Attending management meetings weekly
Attending meetings with customers if required
Assisting auditors if required
Training Customers services staff
Overseeing daily Customer Services operations and monitoring level of service provided for Direct to Patient (DTP) _._
Qualifications:
High school degree or equivalent and two years of customer service experience
Skilled using Microsoft Suite (Excel and Word) and knowledgeable with computers
Experience working with key decision makers
Experience of courier or freight industry
Excellent communication skills, great teamwork andthe ability to influence others
Excellent problem solving and prioritization skills essential.
Flexibility in working hours is required u2013 weekend coverage, ability to handle shift work is required
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Customer Service Supervisor
Posted 1 day ago
Job Viewed
Job Description
Are you experienced within the Travel Industry and based out in the Kent area? Do you pride yourself on your Customer Service / Guest Relations? We have the role for you!
We are super excited to be working with this Luxury Villa Rental Platform, who are looking to grow their Guest Relations team. This is a hybrid role, ideal for someone who thrives in a fast-paced customer-focused environment and is passionate about leading a high-performing team.
As Guest Relations Supervisor, you will oversee our Guest Relations Agents, manage complex guest issues, and help maintain the companies world-class service standards. From resolving escalated complaints to mentoring team members, you'll play a pivotal role in ensuring every guest interaction is seamless and professional. You'll report into the Guest Relations Manager and play a key role in supporting agents, handling complex issues, and representing our brand in guest-facing communication across platforms.
Key Responsibilities:
- Supervise and support a team of Guest Relations Agents
- Monitor performance and adherence to service protocols
- Provide onboarding support and ongoing training
- Prepare monthly reports on team productivity and complaint trends
- Act as first point of escalation for unresolved guest concerns
- Personally handle high-priority or sensitive guest issues
- Liaise between guests, property managers, and internal teams
- Ensure timely, empathetic follow-ups and resolution of guest concerns
- Respond professionally to guest reviews on platforms like Trustpilot, ABTA, Google, and social media
- Collaborate across departments to turn negative feedback into positive outcomes
- Proactively request updates to reviews once issues are resolved
The person:
- Experienced within he Travel & Tourism Industry
- Strong background in customer service or guest relations (team leadership preferred)
- Excellent communication and conflict-resolution skills
- Confident using CRMs, customer platforms, and managing review responses
- Highly organised, empathetic, and detail-oriented
The package:
- Competitive salary: 28,000 - 30,000
- Beautiful countryside office setting with free parking
- Good public transport links to Canterbury and surrounding areas
- Flexible hybrid working: 4 office days, 1 remote day
- 30 days holiday (including bank holidays)
- Company pension scheme
- Cycle to Work scheme
- Discounts on villa holidays worldwide
- Free tea & coffee, on-site tuck shop, and coffee shop
Interested?
Please click APPLY or contact (url removed)
Customer Service Supervisor
Posted 1 day ago
Job Viewed
Job Description
Customer Service Supervisor
Cheltenham
£30,000 DOE
Full Time, Permanent - Monday - Friday (occasional Saturday's during peak season)
Are you an experienced customer service professional ready to take the next step in your career? We’re recruiting a Customer Service Supervisor to join a growing business in Cheltenham. You’ll lead a small team, drive service excellence, and play a hands-on role in day-to-day operations.
Key Responsibilities:-
Lead, support, and motivate a customer service team
-
Act as escalation point for complex queries and complaints
-
Monitor response times and maintain service standards
-
Provide direct support via phone, email, and live chat
-
Liaise with suppliers/internal teams on order and stock issues
-
Train, mentor, and develop team members
-
Oversee payment processes and ensure customer satisfaction
-
Proven customer service experience (leadership/supervisory experience ideal)
-
Excellent written and verbal communication skills
-
Confident handling escalations and solving problems
-
Highly organised and detail-oriented
-
Experience in retail or e-commerce is a bonus
-
Generous annual leave
-
Staff discount
-
Company pension
-
Free on-site parking
-
Regular team events and socials
Ready to lead a team that puts the customer first? Apply today to Elliott @ RE Recruitment to learn more.
Please note: If you haven’t heard back within 5 working days, your application has been unsuccessful. RE Recruitment acts as an employment agency on behalf of the client.
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Customer Service Supervisor
Posted 1 day ago
Job Viewed
Job Description
Are you experienced within the Travel Industry and based out in the Kent area? Do you pride yourself on your Customer Service / Guest Relations? We have the role for you!
We are super excited to be working with this Luxury Villa Rental Platform, who are looking to grow their Guest Relations team. This is a hybrid role, ideal for someone who thrives in a fast-paced customer-focused environment and is passionate about leading a high-performing team.
As Guest Relations Supervisor, you will oversee our Guest Relations Agents, manage complex guest issues, and help maintain the companies world-class service standards. From resolving escalated complaints to mentoring team members, you'll play a pivotal role in ensuring every guest interaction is seamless and professional. You'll report into the Guest Relations Manager and play a key role in supporting agents, handling complex issues, and representing our brand in guest-facing communication across platforms.
Key Responsibilities:
- Supervise and support a team of Guest Relations Agents
- Monitor performance and adherence to service protocols
- Provide onboarding support and ongoing training
- Prepare monthly reports on team productivity and complaint trends
- Act as first point of escalation for unresolved guest concerns
- Personally handle high-priority or sensitive guest issues
- Liaise between guests, property managers, and internal teams
- Ensure timely, empathetic follow-ups and resolution of guest concerns
- Respond professionally to guest reviews on platforms like Trustpilot, ABTA, Google, and social media
- Collaborate across departments to turn negative feedback into positive outcomes
- Proactively request updates to reviews once issues are resolved
The person:
- Experienced within he Travel & Tourism Industry
- Strong background in customer service or guest relations (team leadership preferred)
- Excellent communication and conflict-resolution skills
- Confident using CRMs, customer platforms, and managing review responses
- Highly organised, empathetic, and detail-oriented
The package:
- Competitive salary: 28,000 - 30,000
- Beautiful countryside office setting with free parking
- Good public transport links to Canterbury and surrounding areas
- Flexible hybrid working: 4 office days, 1 remote day
- 30 days holiday (including bank holidays)
- Company pension scheme
- Cycle to Work scheme
- Discounts on villa holidays worldwide
- Free tea & coffee, on-site tuck shop, and coffee shop
Interested?
Please click APPLY or contact (url removed)
Customer Service supervisor
Posted 1 day ago
Job Viewed
Job Description
Job Title: Customer Service supervisor
Location: Abingdon- OX14 1DY
Type: Nov 26
Work mode: Onsite
Pay rate: 40k-45k
The position of Customer Services Supervisor is located at our Abingdon site and will lead a team dedicated to delivering exceptional customer experiences. Your primary responsibilities will include overseeing the daily operations of the team, ensuring seamless support services for our clients. You will focus on maintaining the highest standards of training and performance to guarantee a first-class service experience.
Your team will handle a wide range of customer service needs, providing comprehensive support and ensuring every interaction is managed efficiently, professionally, and with a customer-centric approach.
This job description will be reviewed periodically and is subject to change by management.
Responsibilities:
- Supervising and training a team of customer service specialists to ensure high performance and adherence to company policies and procedures
- Overseeing the daily output of the customer service team to ensure agreed targets and SLAs are met
- Creating, implementing and maintaining customer service processes and procedures to improve efficiency and customer satisfaction
- Monitoring and evaluating phone and email interactions to ensure a high quality of service
- Logging, investigating and resolving customer service issues and complaints as needed
- Managing day to day contact with third party laboratories and ensuring any issues are escalated via the Quality Management System
- Completing customer service analytics reports and using them to make actionable recommendations
- Supporting the business with change controls, audit actions and quality investigations where needed
- Any other duties as assigned to support the overall objectives of the team and organisation
Basic Qualifications | Education:
- Educated to National standards
- Background / experience in scientific environment desirable
- Ability to prioritise workload to meet deadlines
- Good Microsoft Office skills including Word, Excel, Power Point & Outlook
Competencies:
- Leadership: The ability to inspire and guide a team towards achieving high performance and meeting customer service goals
- Communication: Excellent verbal and written communication skills to effectively interact with both customers and team members
- Problem-Solving: The capability to quickly identify issues and implement effective solutions to resolve customer complaints and improve service processes
- Adaptability: The ability to adjust to changing situations and environments, ensuring the team can handle various customer service scenarios
- Analytical Skills: Proficiency in analysing data and metrics to make informed decisions and improve customer service operations
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Customer Service Supervisor
Posted 1 day ago
Job Viewed
Job Description
Are you experienced within the Travel Industry and based out in the Kent area? Do you pride yourself on your Customer Service / Guest Relations? We have the role for you!
We are super excited to be working with this Luxury Villa Rental Platform, who are looking to grow their Guest Relations team. This is a hybrid role, ideal for someone who thrives in a fast-paced customer-focused environment and is passionate about leading a high-performing team.
As Guest Relations Supervisor, you will oversee our Guest Relations Agents, manage complex guest issues, and help maintain the companies world-class service standards. From resolving escalated complaints to mentoring team members, you'll play a pivotal role in ensuring every guest interaction is seamless and professional. You'll report into the Guest Relations Manager and play a key role in supporting agents, handling complex issues, and representing our brand in guest-facing communication across platforms.
Key Responsibilities:
- Supervise and support a team of Guest Relations Agents
- Monitor performance and adherence to service protocols
- Provide onboarding support and ongoing training
- Prepare monthly reports on team productivity and complaint trends
- Act as first point of escalation for unresolved guest concerns
- Personally handle high-priority or sensitive guest issues
- Liaise between guests, property managers, and internal teams
- Ensure timely, empathetic follow-ups and resolution of guest concerns
- Respond professionally to guest reviews on platforms like Trustpilot, ABTA, Google, and social media
- Collaborate across departments to turn negative feedback into positive outcomes
- Proactively request updates to reviews once issues are resolved
The person:
- Experienced within he Travel & Tourism Industry
- Strong background in customer service or guest relations (team leadership preferred)
- Excellent communication and conflict-resolution skills
- Confident using CRMs, customer platforms, and managing review responses
- Highly organised, empathetic, and detail-oriented
The package:
- Competitive salary: 28,000 - 30,000
- Beautiful countryside office setting with free parking
- Good public transport links to Canterbury and surrounding areas
- Flexible hybrid working: 4 office days, 1 remote day
- 30 days holiday (including bank holidays)
- Company pension scheme
- Cycle to Work scheme
- Discounts on villa holidays worldwide
- Free tea & coffee, on-site tuck shop, and coffee shop
Interested?
Please click APPLY or contact (url removed)