1,167 Customer Service Supervisor jobs in the United Kingdom
Customer Service Supervisor
Posted 5 days ago
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Customer Service Supervisor
27,500 - 30,000 + Bonus + Training + Progression + Monday - Friday
Exeter (Commutable from: Taunton, Tiverton, Torquay, Plymouth, Exmouth, Newton Abbot and surrounding areas)
Do you have supervisory or leadership experience in a customer service environment, and are looking to join a market-leading organisation where you will play a key role in supporting and developing a close-knit office team whilst receiving continuous training and development?
On offer is a stable permanent role within a well-established and growing business, where you will be given clear progression opportunities alongside an excellent benefits package.
This company are recognised as the UK's leading supplier of workwear and workplace rental services, providing sustainable and innovative solutions to customers across healthcare, engineering, hospitality, and food production industries. As a result of continued success, they are looking for a Customer Service Office Supervisor to join their Exeter team.
You will be based in the company's modern office, supervising and supporting a team of 4 Customer Service Administrators. You'll oversee day-to-day operations, handle key customer queries, and ensure excellent service levels.
This role would suit a Supervisor, Team Leader, or Senior Administrator with strong customer service experience who is looking to take the next step in their career with a secure and supportive company.
The Role:
Supervising and developing a team of 4 Customer Service Administrators
Handling key customer queries and VIP calls, ensuring excellent service standards
Office-based Monday - Friday role in Exeter
The Person:
Supervisory / Team Leader / Senior Administrator experience
Background in Customer Service / Service Coordination / Office Support
Commutable to Exeter
Ref: (phone number removed)
Key Words: Customer Service, Supervisor, Team Leader, Administration, Office Manager, Support, Coordination, Customer Care, ISO, Compliance, Logistics, Service, Scheduling, Operations, Exeter, Devon
Rise Technical Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Customer Service Supervisor
Posted 5 days ago
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Job Description
Customer Service Supervisor
Exeter
£26,970.58 (£14.21ph) + Sales Commission + 22 Days Holiday + Bank Holidays + Pension + Training and Development
36.5 Hours per Week - Monday to Thursday 08:30 to 16:30, Friday 08:30 to 15:30
Customer Service Supervisor required for a well-established and highly successful processing facility. This is a great opportunity for someone looking to play an integral role within a friendly team offering full industry training.
This role would suit candidates from any industry background with experience in a team leader or supervisory role.
The successful Customer Service Supervisor will be responsible for overseeing a team of four customer service administrators which will involve overseeing their daily operations, handling any escalations and providing coaching to the team, ensuring customers receive excellent customer service.
Customer Service Administrator Role:
· Oversee a team of four administrators
· Resolve any escalations
· Support the streamlining and continuous improvement of processes
· Support ongoing training and development within the team
Customer Service Administrator Candidate:
· Experience in a supervisory / team leader role
· Experience in providing customer service
Customer Service Supervisor
Posted 5 days ago
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Job Description
Our Client based in Shipley BD17 is looking for Customer Service Supervisor to join their team on temporary to permanent basis .
Working hours :
8.30am-5.00pmMonday to Thursday
8.30am-4.00pm Friday
Please note that you will be required to work every other Saturday 9.00am -1.00pm
Pay rate 14.20 -15.86 phr based on experience
Main Responsibilities:
-Lead and inspire a high-performing customer service team, nurturing a culture of excellence and accountability.
-Cultivate leadership within the team by setting high standards and creating pathways for professional development.
-Handle escalated customer concerns with professionalism and efficiency, ensuring prompt resolution.
-Establish and advocate a customer-centre ethos across the organisation, emphasising empathy, professionalism, and consistency in delivering an exceptional customer experience.
-Assist customers with general enquiries, problems and queries as appropriate
-Processing of sales orders
-Investigate and resolve customer complaints and resolve complaints quickly and patiently
-Overseeing clients reviews
Ideal candidate:
Excellent leadership and team management skills, with the ability to inspire and drive high performance.
Experience managing key accounts and delivering exceptional customer service to high-value clients.
Excellent phone etiquette and strong verbal, written, and interpersonal communication skills.
Exceptional organisational and multitasking abilities, with meticulous attention to detail.
If you are interested , please submit your CV online
Reference R02
About Us
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Client Relations Assistant Manager
Posted 5 days ago
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CHELTENHAM
UP TO £35,000 DOE
Are you a driven Consumer Success Manager looking for your next move? Do you thrive in a fast paced environment? If the answer is yes, get in touch!
Our client is an industry leading brand based in Cheltenham. They are looking for a Consumer Success Deputy Manager to join their team on a full-time, permanent basis.
Benefits:
- Generous staff discount
- 25 days annual leave, +1 day for every 2 years of service
- Time off for your birthday
- Company events
- Company pension
The role:
- Overseeing day to day operations
- Solving complex inquires in line with the brand
- Training team members
- Always maintaining a professional manner
- Upholding brand standard
- Streamlining processes
- Elevating consumer journey
Experience and skills:
- Proactive problem solving
- Proven track record of excellent customer service
- Effortless relationship building
- Commercial thinking
Agilis Recruitment LTD is acting as an agency on behalf of our client.
We value diversity and equal opportunity. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
If you do not hear back within 5 working days of your application, please assume you have been unsuccessful in this instance.
Supervisor - Customer Service Team
Posted 615 days ago
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Job Description
This position is permanent, full time and based in our Bangor (Northern Ireland) office.
Starting salary of £32,000, moving to £4,000 after 12 months - subject to performance conditions having been met.
Annual bonus of up to 667 (paid quarterly) based on SLA/KPI achievements.
Working Hours:
Your contract will be for 37.5 hours per week, consisting of 5 x 8hr shifts including a 45 minute break.
Your shift will rotate between early, mid and late starts on a monthly basis.
e.g.
Month 1: 8am - 4pm
Month 2: 10am - 6pm
Month 3: 1pm - 9pm (October - April) / 2pm - 10pm (May - September)
Your working week will usually be Monday - Friday.
During the summer peak period one month of 10am - 6pm will be replaced by 11am - 7pm.
If the night supervisor is off, the late shift will be 3pm - 11pm.
Responsibilities:
- Supervising the CS team, ensuring all is running smoothly with regards to task assignment, SLA / KPIs and breaks. Depending on your shift, you may also be required to assign tasks and draw up a break rota.
- Assisting the team with questions and escalations.
- Assisting with general CS workload as required.
- Shared CSS tasks such as complaint handling and goodwill assessment.
- Daily review of any tasks for which you have been appointed the CS management team key person.
- You may from time to time be asked to assist with other duties such as the training of new recruits.
Requirements
With over 100,000 reviews averaging 4.7 / 5, we are the highest reviewed service of our kind worldwide and this has been achieved through providing the highest level of customer service.
A typical day will require you to manage team members within the office, as well as interacting with customers and courier partners via phone and emails.
This position is open for applications from those within and outside of the company. If applying from outside of the company, experience of working in a customer service management team position, or a similar position which included team management and handling customer escalations, will be required. If applying from within the company, and you do not have customer service management team experience from a prior role, applications are still welcome and instead your track record within the company, including particularly with regards to handling escalated customers will be taken into account.
As a technology-based business, our customer service team consists of less than 50 colleagues. We are a business where you will help and support our customers globally, whilst knowing everyone you work with.
Successful candidates will be able to demonstrate the following:
- A professional yet friendly and engaging way with team members and customers.
- The ability to construct well-written emails in good time.
- An excellent telephone manner allowing them to speak clearly with international customers and couriers by phone.
- The ability to think on their feet and remain calm under pressure.
GCSE Maths & English grades A - C is a minimum requirement, while A-levels grades A - C or an undergraduate degree is preferred.
Experience with PCs on a day-to-day basis is required, successful candidates will be working with our in-house software to manage active orders on the service. Training will be provided however it is important that candidates have previous experience in this area and their application should reflect this.
As part of the interview process candidates may undertake several short tests including, typing, spelling & grammar.
Equality Statement: We are an equal opportunities employer and welcome applications from all suitably qualified persons. Should you be invited for interview, if you require any reasonable adjustments please let us know at that time.
Benefits
Salary Progression
While public sector pay freezes have seen many peoples' wages stand still, over the last 4 years our Supervisor wages have risen by a massive 61%.
Health and Well being
Benenden Private Healthcare
Including;
- 24/7 GP Helpline
- 24/7 Mental Health Helpline
- Medical Diagnostics
- Medical Treatment
- Physiotherapy
- & much more
Please visit Benenden directly for more information.
Free Annual Eye Test
Working Environment
On site car parking with FREE electric car charging
Our new Bangor office is built and equipped for purpose; from state of the art sound dampening, to multi-point adjustable chairs and free tea & coffee only a few feet from any desk:
Team Nights Out
In recent years our team has enjoyed many good nights out including Cabaret Supper Club and VIP suites in the SSE Arena for shows such as Michael McIntyre and Kevin Bridges.
European Client Relations - French Speaking
Posted 4 days ago
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An exciting entry-level opportunity has arisen to join Tradeweb's European Client Relations Team, with a particular focus for the French region. The role is based in London. Working in a challenging and dynamic environment, you will be someone who has an interest in starting a career in financial services, who enjoys working in a team environment and is motivated to learn new things.
**Job Responsibilities:**
**Operational support to the institutional clients:**
+ Be responsible for the operational onboarding of new customers, setting up users' profiles, and adjusting users' accesses.
+ Assist in any billing or regulatory configuration on various client types and across regions.
+ Assist clients with troubleshooting around daily usage inquiries.
+ Coordinate with clients' Back and Middle offices to configure the relevant post-trade solutions, tailored to their transaction reporting and monitoring requirements.
+ Participate in client calls to discuss their workflows and expectations on our pre-trade, trading and post-trade offerings.
+ Monitor and answer any incomings on chats, emails or phone.
**Administrative support to the internal teams:**
+ Participate in building guides on new functionalities and updating current protocols to stay up-to-date with the company growth and market changes.
+ Draft summaries and sales notes after client calls or visits.
+ Actively collate clients' feedback with appropriate internal teams.
+ Provide regular monitoring and updates to the wider teams on reoccurring events and processes.
+ Communicate and coordinate with other teams in the company to help fix issues quickly, answer customers' queries and ensure any set up or update is made in a timely manner.
+ Participate in the training of new joiners and existing members of the team.
**Client Relations:**
+ Provide initial demos of the platform for new Traders or Admin users.
+ Help educate clients on how they could maximize the usage of the platform.
+ Support trading activity and ensure that clients have the necessary information to execute trades.
+ Begin to build relationships with new and existing clients.
+ Provide reliable support to the Sales team and participate in relationship management and the selling of new products/ functionalities to their clients.
+ Deliver Tradeweb's white-glove service.
**Required Qualifications:**
+ Fluency in French and English.
+ Any additional European language is beneficial.
+ Ability to work in a high-pressure, fast-paced environment
+ Good time management skills - able to work efficiently within short timeframes.
+ Technical savvy - able to use trading technology comfortably
+ Strong attention to detail - Accurate and conscientious
+ Team player - Excellent interpersonal skills - Ability to collaborate with more junior and senior people comfortably.
+ Strong independent worker - ability to take ownership & responsibility of tasks and projects with minimal involvement of other members of the team.
+ High self-motivation - always go the extra mile
+ Good knowledge of Microsoft Office (especially Outlook, Word, Excel and PPT), any additional technical skills or experiences related to data management will be beneficial.
+ Strong interest in financial markets and willingness to build knowledge across the markets offered on Tradeweb.
+ Experience or exposure to a client-focused position preferred.
**The working hours are 8am-5.30pm.**
**About Tradeweb:**
Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500 clients - including the world's largest banks, asset managers, hedge funds, insurance companies, wealth managers and retail clients -- in more than 65 countries across the globe. Since our first trade in 1998, we have helped transform and electronify the fixed income markets. Tradeweb is a culture built on innovation, creativity and collaboration. Through a combination of very talented and driven people, innovative products and solutions, cutting-edge technology, market data, and a vast network of clients, we continue to work together to improve the way financial markets trade.
Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.
Tradeweb values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.
**Private Policy Statement Link:**
Lead Aesthetician & Client Relations Manager
Posted 6 days ago
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Key Responsibilities:
- Conduct detailed virtual consultations and skin analysis for clients.
- Develop and recommend personalised aesthetic treatment plans.
- Provide expert advice on skincare, product selection, and at-home routines.
- Manage client relationships, ensuring high levels of satisfaction and retention.
- Handle client inquiries, feedback, and issue resolution promptly and professionally.
- Stay updated on the latest aesthetic treatments, technologies, and industry trends.
- Collaborate with the marketing team on content creation and client engagement strategies.
- Monitor client progress and follow up to ensure optimal results.
- Assist in the development of new remote service offerings.
- Maintain accurate and confidential client records.
- Drive sales through personalised recommendations and loyalty programs.
- NVQ Level 3 or 4 in Beauty Therapy or equivalent qualification.
- Minimum of 5 years of experience as a practicing aesthetician.
- Proven experience in client relationship management and retention.
- In-depth knowledge of various aesthetic treatments and skincare technologies.
- Excellent communication, listening, and interpersonal skills.
- Ability to conduct effective virtual consultations and assessments.
- Strong organisational and time management skills.
- Proficiency in using virtual communication platforms and CRM systems.
- Passion for the beauty and wellness industry with a client-centric approach.
- Ability to work independently and as part of a remote team.
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Senior Aesthetician & Client Relations Specialist (Remote)
Posted 12 days ago
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- Conduct virtual consultations with clients to assess skin concerns and recommend personalized treatment plans and product regimens.
- Provide expert advice on skincare science, ingredients, and the effective use of aesthetic devices and products.
- Guide clients through at-home treatment protocols, ensuring proper technique and maximizing results.
- Build and nurture long-term relationships with clients, fostering loyalty and encouraging repeat business.
- Manage client inquiries and provide timely, professional responses via various communication channels (email, video calls, chat).
- Educate clients on new product launches, promotions, and wellness tips.
- Track client progress and follow up to ensure satisfaction and address any concerns.
- Collaborate with the marketing team to develop engaging content for client education and outreach.
- Stay updated on the latest trends and advancements in the beauty and wellness industry.
- Maintain accurate and confidential client records.
- NVQ Level 3 or equivalent in Beauty Therapy, with specialized qualifications in advanced aesthetics.
- A minimum of 5 years of experience as an Aesthetician, with a strong focus on client consultation and care.
- Proven ability to build and maintain rapport with a diverse clientele.
- Excellent knowledge of skincare products, ingredients, and various aesthetic treatments.
- Exceptional communication, interpersonal, and active listening skills.
- Proficiency in using virtual communication tools (Zoom, Teams, etc.) and CRM systems.
- A proactive, self-motivated attitude with the ability to work independently and manage time effectively in a remote setting.
- Passion for the beauty and wellness industry and a commitment to client success.
- Experience with online sales or e-commerce platforms is a plus.
Senior Spa Manager - Remote Operations & Client Relations
Posted 12 days ago
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Job Description
Key Responsibilities:
- Develop and implement strategic plans to enhance spa services, client satisfaction, and profitability.
- Oversee the day-to-day operations of the spa, ensuring seamless service delivery and adherence to brand standards.
- Manage and mentor a team of spa therapists and reception staff, fostering a positive and professional work environment.
- Develop and manage budgets, including revenue forecasting, expense control, and profitability analysis.
- Implement and maintain high standards of hygiene, safety, and guest experience.
- Drive sales initiatives, including promoting services, packages, and retail products.
- Manage inventory and procurement of spa supplies and equipment.
- Develop and execute marketing and promotional strategies to attract and retain clients.
- Handle client inquiries, feedback, and complaints with professionalism and efficiency.
- Stay abreast of industry trends, new treatments, and wellness technologies.
- Conduct performance reviews and provide ongoing coaching and development to staff.
- Ensure compliance with all relevant health and safety regulations.
- Analyze operational data to identify trends and opportunities for improvement.
Qualifications and Experience:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5-7 years of experience in spa management or a senior leadership role within the beauty and wellness sector.
- Proven track record of managing spa operations and achieving financial targets.
- Strong understanding of spa treatments, therapies, and product lines.
- Excellent customer service and client relationship management skills.
- Demonstrated leadership and team management abilities.
- Proficiency in spa management software and POS systems.
- Strong financial acumen and experience with budgeting and P&L management.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently, manage time effectively, and thrive in a remote work environment.
- Passion for the beauty and wellness industry.
- Relevant certifications in beauty therapy or spa management are a plus.
This is an exciting remote opportunity based out of Leeds, West Yorkshire, UK . If you are a visionary leader passionate about wellness and client care, we encourage you to apply.
Call Center Manager
Posted today
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