2,484 Customer Service Supervisor jobs in the United Kingdom

JMC Aviation are working with a FBO company based in Stansted , looking to recruit a new Customer Service & Admin Supervisor to join their team.

This client is well known for outstanding levels of service in their FBO facility, offering outstanding customer service to their high-end clientele from arrival to aircraft. The family run business aids their candidates in building their skills to excel in their roles.

This is a Temporary Position based in Stansted .

Monday – Friday 8.30- 5PM – 1 year contract starting in January 2026.

Salary and Benefits

• Competitive Salary
• Generous Annual Leave
• Pension Scheme
• Employee Assistance Programme
• Life Assurance
• Employee Cash Plan
• Enhanced Maternity and Paternity Schemes
• Professional Growth and Development
• State-of-the-Art Equipment and Technology
• Ongoing Training and Certification Programmes
• Career Advancement Opportunities

The Role

To assist with the running of the Customer Service Representatives in conjunction with the CEO to ensure that the flights are run efficiently and safely and a high standard of service is provided to all customers. This role will perform and oversee the daily operational and administrative duties, to ensure a safe, efficient and enjoyable customer experience to all. This is a physical hands-on role, offered on a fixed term basis.

Other duties involve:

Supervising and directing CSR Staff on duty during shifts to deliver a safe, efficient and positive customer experience in accordance with published company procedures and relevant regulations.

• Supervising an exceptional client experience in all aspects of work in accordance with company standard and procedures, achieving the highest level of customer service at all times and by all members of the FBO team.

• Keep staff fully informed of changes in working practices and Operational procedures

• Liaising with HR to ensure any performance/conduct issues are dealt with in regards to the CSR’s

• Carrying out Return to Work Interviews and managing absence in line with Company Absence Management Policy

• Conducting investigation meetings with support from HR

• Conducting disciplinary meetings with support from HR

• Creating of and implementation of new procedures as and when required

• Adopting a flexible approach to working hours providing cover for CSR’s as and when required

• Ensure that the presentation and cleanliness of the FBO areas, offices, building and equipment is maintained and anything which needs attention is reported.

• Providing monthly data to the CEO

• Providing Administrative assistance to the CEO

• Managing and supporting staff, ensuring service is impeccable at all times and where necessary implement new procedures to develop and improve the service provided.

• Assisting with recruitment as required in line with the Company Recruitment Policy.

• Monitoring of Company uniform standards to ensure they are adhered to by staff at all times

• Coaching, mentoring current employees and new starters in any duties delegated to them

• Updating of training files, monitoring of training requirements, expiry dates and booking of training courses for both new and existing employees.

• Monitoring the GSE maintenance records and booking all applicable services.

• Ensure all Health and Safety matters are dealt with, updated and new one produced including but not limited to Fire Safety, Risk Assessments and Accident Reports in line with Company procedure

• To ensure a thorough understanding of how large flights are dealt with and Manage them as and when required

• Liaising with the Ramp Managers and CSRS to plan for day and future flights

• General Administration duties as required

Skills and experience required.

In order to be successful in this role the Customer Service & Admin Supervisor will need to demonstrate the following skills and attributes:

• 3 years or more experience in Customer facing or Operations Support positions, which must have been gained within aviation
• Previous Supervisory/Management experience within Operations
• Self-driven and results orientated with a clear focus on safety and quality
• Ability to negotiate and reach compromise, proactive and problem-solving ability
• Excellent communication skills – face to face, telephone - and written communication skills
• Enthusiastic individual and passionate about aviation
• Flexible and able to manage varying demands and workloads
• High levels of presentation, interpersonal skills, discretion and trustworthiness
• Fluent in English
• Computer literate (Word, Excel, PowerPoint, Outlook) & numerical skills
• Understanding of luxury industry, paying attention to detail and providing a VVIP service
• Must hold a valid UK Driving License and have access to their own vehicle
• Must meet the requirement to hold a valid airside security pass and airside

If you think this is the role for you and you have the necessary skills and attributes, please apply today or contact JMC Aviation for more details.

Please note that due to the high level of applicants we will only be contacting shortlisted candidates regarding this role.

In applying for the above position and sharing your personal data with JMC Aviation Limited, you acknowledge that your personal data will be processed in accordance with our Privacy Policy (found on our website).

For this opportunity JMC Aviation Ltd is acting as an employment agency.

• Supervise and guide a team of customer service representatives and helpdesk technicians, ensuring high performance and adherence to service level agreements (SLAs).
• Manage the daily operations of the helpdesk, including ticket assignment, workload distribution, and issue escalation.
• Provide expert-level support and resolution for complex customer inquiries and technical issues that cannot be resolved by junior staff.
• Develop and implement strategies to improve customer satisfaction, reduce response times, and enhance overall service quality.
• Train new team members and provide ongoing coaching and development to existing staff.
• Monitor key performance indicators (KPIs) and generate reports on team performance, customer feedback, and issue trends.
• Collaborate with other departments to identify root causes of recurring issues and implement preventative measures.
• Maintain and update the knowledge base with solutions to common problems and product information.
• Ensure accurate and timely documentation of all customer interactions and resolutions.
• Handle escalated customer complaints and work towards satisfactory resolution.

• Minimum of 4 years of experience in a customer service or helpdesk role, with at least 1 year in a supervisory or leadership capacity.
• Proven experience in IT support and troubleshooting common software and hardware issues.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
• Ability to train and motivate a team effectively.
• Familiarity with ITIL best practices is a plus.
• Strong organisational skills and attention to detail.
• Flexibility to work occasional evenings or weekends if required.
• An HND or degree in IT, Computer Science, or a related field is advantageous.

This position is permanent, full time and based in our Bangor (Northern Ireland) office.

Starting salary of £32,000, moving to £4,000 after 12 months - subject to performance conditions having been met.

Annual bonus of up to 667 (paid quarterly) based on SLA/KPI achievements.

Working Hours:

Your contract will be for 37.5 hours per week, consisting of 5 x 8hr shifts including a 45 minute break.

Your shift will rotate between early, mid and late starts on a monthly basis.

e.g.

Month 1: 8am - 4pm

Month 2: 10am - 6pm

Month 3: 1pm - 9pm (October - April) / 2pm - 10pm (May - September)

Your working week will usually be Monday - Friday.

During the summer peak period one month of 10am - 6pm will be replaced by 11am - 7pm.

If the night supervisor is off, the late shift will be 3pm - 11pm.

Responsibilities:

• Supervising the CS team, ensuring all is running smoothly with regards to task assignment, SLA / KPIs and breaks. Depending on your shift, you may also be required to assign tasks and draw up a break rota.
• Assisting the team with questions and escalations.
• Assisting with general CS workload as required.
• Shared CSS tasks such as complaint handling and goodwill assessment.
• Daily review of any tasks for which you have been appointed the CS management team key person.
• You may from time to time be asked to assist with other duties such as the training of new recruits.

Requirements

With over 100,000 reviews averaging 4.7 / 5, we are the highest reviewed service of our kind worldwide and this has been achieved through providing the highest level of customer service.

A typical day will require you to manage team members within the office, as well as interacting with customers and courier partners via phone and emails.

This position is open for applications from those within and outside of the company. If applying from outside of the company, experience of working in a customer service management team position, or a similar position which included team management and handling customer escalations, will be required. If applying from within the company, and you do not have customer service management team experience from a prior role, applications are still welcome and instead your track record within the company, including particularly with regards to handling escalated customers will be taken into account.

As a technology-based business, our customer service team consists of less than 50 colleagues. We are a business where you will help and support our customers globally, whilst knowing everyone you work with.

Successful candidates will be able to demonstrate the following:

• A professional yet friendly and engaging way with team members and customers.
• The ability to construct well-written emails in good time.
• An excellent telephone manner allowing them to speak clearly with international customers and couriers by phone.
• The ability to think on their feet and remain calm under pressure.

GCSE Maths & English grades A - C is a minimum requirement, while A-levels grades A - C or an undergraduate degree is preferred.

Experience with PCs on a day-to-day basis is required, successful candidates will be working with our in-house software to manage active orders on the service. Training will be provided however it is important that candidates have previous experience in this area and their application should reflect this.

As part of the interview process candidates may undertake several short tests including, typing, spelling & grammar.

Equality Statement: We are an equal opportunities employer and welcome applications from all suitably qualified persons. Should you be invited for interview, if you require any reasonable adjustments please let us know at that time.

Benefits

Salary Progression

While public sector pay freezes have seen many peoples' wages stand still, over the last 4 years our Supervisor wages have risen by a massive 61%.

Health and Well being

Benenden Private Healthcare

Including;

• 24/7 GP Helpline
• 24/7 Mental Health Helpline
• Medical Diagnostics
• Medical Treatment
• Physiotherapy
• & much more

Please visit Benenden directly for more information.

Free Annual Eye Test

Working Environment

On site car parking with FREE electric car charging

Our new Bangor office is built and equipped for purpose; from state of the art sound dampening, to multi-point adjustable chairs and free tea & coffee only a few feet from any desk:

Team Nights Out

In recent years our team has enjoyed many good nights out including Cabaret Supper Club and VIP suites in the SSE Arena for shows such as Michael McIntyre and Kevin Bridges.

Salary:

£25,652 + Bonus + Excellent Benefits

Customer Support Executive - Ripon (HG4 1SL) - Managed Services

So, who are we? We are Managed Services, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.  

Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including.

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.   

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more! 

As a Customer Support Executive based in Ripon , you’ll be responsible for:  

• Supporting our valued customers including Tesco, Asda, Morrisons, M&S and The Riverside Group by processing their orders mainly via email but also over the phone

• Liaising with other teams and our internal branch network to check stock and delivery timelines

• Answering general queries

• Building a great rapport with internal and external stakeholders

This is a Full Time Permanent Position hybrid role (3 days in the office and 2 at home) working 40 hours per week Monday to Friday mainly 08.00am - 5.00pm with an early rota of 07.00am - 4.00pm once every 8 or 9 weeks. There is also a requirement to work a Saturday 08.00am - 1.00pm once in every 4 weeks or a Sunday 10.00am - 4.00pm once every 4 weeks.

And here’s what we’d like you to have:

• Excellent customer service and relationship building skills

• Confidence talking to different people

• Strong organisational skills with attention to detail

• The ability to multi-task and manage your own workload

• Enthusiasm with an eagerness to learn

We look forward to receiving your application!

#ACHS100

Customer Support Executive

Since its launch in 2014, our client has transformed the way organisations bring the best people onto their boards. By combining technology with human insight, they disrupt traditional search methods to deliver stronger and more diverse shortlists for every role.

About the Role

Our client is looking for a highly professional and personable Customer Support Executive to be the first point of contact for their members, candidates, and clients. You will play a vital role in ensuring that everyone who interacts with our client has an excellent experience. This role is perfect for someone with strong communication skills, attention to detail, and a service-oriented mindset.

Your Key Responsibilities:

• Be the first point of contact for all incoming enquiries via phone, email, and the platform, ensuring they are responded to promptly and professionally.
• Review all role postings on the platform to ensure accuracy, quality, and consistency before they go live.
• Support the processing and evaluation of membership requests and referrals.
• Handle technical membership issues, troubleshooting where possible and liaising with the product team to ensure quick resolution.
• Answer direct calls from the main switchboard, ensuring professional and friendly communication.
• Provide general support to internal teams when needed including some diary management and external scheduling, ensuring smooth day-to-day operations.
• Maintain clear and accurate records of enquiries and escalate issues where appropriate.

Skills and Experience Required:

• Exceptional written and verbal communication skills – confident and professional in dealing with a wide range of stakeholders.
• Strong attention to detail and commitment to quality control.
• Highly organised, with the ability to manage a busy workload and competing priorities.
• Friendly, approachable, and service-driven, with a genuine desire to help people.
• Tech-savvy, with the ability to quickly learn and adapt to new systems.
• Previous experience in customer service, front-of-house, or administrative support is desirable but not essential.

Personal Attributes:

• Conscientious and reliable.
• Calm under pressure and able to manage multiple tasks at once.
• Tenacious, with a positive, can-do attitude.
• Professional, personable, and a natural communicator.

In addition to a great environment, you will receive the following benefits: 25 days holiday; Office closed over Christmas, and bank holidays; Flexible hours and hybrid working; Private health insurance with mental health and dental coverage, and 24/7 access to a private GP; Regular learning and development opportunities.

Job Title: IoT Customer Support Engineer

Company Overview: The Airedale Group are the leading market design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. We work alongside clients from the initial designs through to bespoke fabrication and installation. Coupled with the largest body of professional maintenance engineers in the country, we offer the complete end-to-end solution to our extensive client base. We have long-standing relationships with many of the biggest multi-site brands in the UK.

Job Overview: We are seeking an experienced customer service professional to join our team The ideal candidate will have strong attention to detail, excellent communication skills, and a deep understanding of customer service principles. This role provides frontline customer support for IoT services, assisting customers with queries and troubleshooting commercial kitchen appliances, IoT devices and networks, and ensuring a high level of customer satisfaction. Familiarity with the catering industry sector and commercial kitchen appliances is preferred/ideal.

Location: Weymouth, Brackley or Halesowen

Key Responsibilities:

• Handle customer queries related to IoT devices, connectivity, and software via Zendesk.
• Troubleshoot and resolve IoT-related technical issues, escalating when necessary.
• Document interactions and update knowledge base articles to assist users.
• Collaborate with internal teams, including engineering and triage, to ensure prompt issue resolution.
• Monitor IoT and kitchen appliance system performance and report on key metrics.
• Assist in customer onboarding and training on IoT system usage.
• Proactively identify any issues within the data and maintain tracking of customer issues.
• Aim to exceed customer expectations by resolving issues promptly and professionally, fostering a positive experience that drives customer loyalty.

Experience Required:

• Experience in a customer support or technical support role.
• Strong Excel user.
• Good analytical skills.
• Familiarity with IoT devices, sensors, and connectivity (WiFi, 4G/LTE, LoRaWAN) is advantageous.
• Flexibility to work weekends on a shared rota.
• Proficiency with customer support tools (e.g., Zendesk).
• Excellent problem-solving and communication skills.
• Ability to work collaboratively in a fast-paced environment.
• Familiarity with the catering industry sector and commercial kitchen appliances is beneficial.

The Airedale Group is expanding rapidly, employing circa 700 people across multiple locations in the UK. This is a fantastic time to be joining the business with opportunities for career progression.

Role: Customer Support Lead

Location: Bristol / Hybrid

About Jugo:

Jugo is the evolution of digital meeting spaces - a powerful layer that transforms standard video calls into high-impact, high-conversion moments. As virtual becomes the norm for over 80% of business interactions, Jugo is the lever that strengthens brand presence and drives conversion in every key moment.

It integrates seamlessly over the tools you already use like Zoom or Teams - and gives hosts the power to truly own the room. Whether you're pitching, presenting, or leading a mission-critical conversation, Jugo ensures your message lands with clarity, confidence, and commercial impact.

Our Meeting Impact Technology is built for customer-facing teams, marketers, and leaders who need to deliver with presence, precision, and persuasion. With cinematic visuals, intelligent flows, and AI-enhanced content impact , Jugo helps any host look remarkable, feel unstoppable, and convert more.

No platform switching. No technical setup. Just pure impact, delivered in the moments that matter most.

Our Vision: To inspire confidence in every individual by reimagining digital communication.

Our Mission: To bring unforgettable experiences to every digital presentation, so any host can turn

their brand, products, and themselves into superstars.

Our Promise: Look remarkable. Feel unstoppable. Deliver with impact. Own the Moment.

The Role:

We’re looking for a Customer Support Lead to help implement and evolve Jugo’s support infrastructure as we scale. Reporting into the Head of Ops, this role is ideal for someone who has been hands-on in a B2B SaaS environment and is now ready to build and develop a technical and commercial support function that is focused, fast, helpful and future-ready from day one.

You’ll help implement our support tooling, write the knowledge base from scratch, and ensure we’re offering seamless, intelligent support to our customers and internal teams as we grow.

Key Responsibilities:

1. Support Infrastructure Setup

• Help implement Zendesk (or similar) as our support hub
• Configure ticket workflows, SLAs, triggers, and macros
• Integrate live chat, email, widget, and social support channels
• Set up internal views, queues, and escalation paths
• Define permissions and business rules for the support platform

2. Knowledge Base & Self-Service Content

• Write and maintain user-facing documentation and FAQs
• Build structured knowledge libraries for both human agents and AI agents
• Create guided support flows for agents to follow
• Work with product, ops, and marketing to ensure accuracy and clarity
• Continuously expand and refine articles based on feedback and ticket trends

3. Customer Support Experience & Process Design

• Design macros and response templates for known queries
• Define support tone, response quality standards, and escalation flows
• Monitor and respond to inbound queries from alternative sources (e.g. social media)
• Flag recurring issues and themes for Product, UX, and Sales teams

4. Customer Data & Tool Integration

• Integrate Zendesk with CRM (e.g. HubSpot) to surface contextual customer data
• Ensure agents can access customer type, plan, and product usage history
• Use tagging and fields to categorize issues by topic, severity, and user segment

5. Measurement & Quality

• Track KPIs such as First Response Time, CSAT, ticket deflection, resolution time
• Set up reporting dashboards and regular insight sharing with Product/UX
• Support quality reviews of ticket handling tone and effectiveness

6. Team Support & Scaling

• Support the hiring, onboarding, and day-to-day coordination of initial support agents (1st and 2nd line, including technical support), or agency equivalents.
• Maintain internal SOPs and onboarding resources.
• Support agent performance reviews, coaching, and QA feedback.

7. Customer Feedback Loop

• Tag and prioritise feedback, bugs, and feature requests
• Maintain a flow of insights between support and Product/Design
• Champion the customer voice in internal road mapping

8. Managed Service Enterprise Client Support

• Provide premium, proactive support for our managed service enterprise clients (e.g. Guinness, Coca Cola, Newcastle United, Paris Saint Germain, Nokia)
• Manage each contracted managed service meeting from preparation through delivery, ensuring expectations are clear, met, and documented
• Liaise with studio, product, and technical teams to resolve issues quickly
• Maintain service quality while building the full SaaS customer support function

Success Metrics:

• Zendesk and support tooling live and fully functional
• Knowledge base sufficiently populated so line agents can resolve 80% of tickets with 80%+ CSAT
• SLAs met for response and resolution times
• Internal teams confident in triage, escalation, and reporting processes
• Customer feedback is structured, visible, and driving product improvement

About You:

You’ll thrive in this role if you:

• Have 5+ years of customer support experience in a fast-moving B2B SaaS environment
• Have experience setting up or scaling tools like Zendesk, Freshdesk, HelpScout
• Write clearly, calmly, and efficiently under pressure
• Know how to recreate and specify technical bugs
• Are organised, pragmatic, and care deeply about end-user experience
• Enjoy working cross-functionally with product, engineering, and commercial teams
• Are proactive and continuously seek to improve systems, not just maintain them

Bonus Points:

• Experience supporting or training AI-driven help agents
• Familiarity with light technical tooling (CMS, bug tracking, admin panels)
• Past experience supporting enterprise customers in a post-sale environment

What We Offer:

• Hybrid working with Bristol office access
• 25 days holiday + public holidays
• Wellbeing and professional development budget
• Opportunity to build a standout support experience from scratch

Why This Role Matters:

Customer support is one of the first human touchpoints our users experience — and how we show up in those moments defines trust. In this role, you’ll help build a thoughtful, scalable support function that empowers agents, delights customers, and strengthens Jugo’s reputation with every ticket.