1,172 Customer Service Manager jobs in the United Kingdom

Want to take your career to the next level with a fast-growing online retail business?

Are you ambitious, customer-focused, and ready to lead a team to new heights?

This is your chance to shape the future of customer service at a progressive, expanding company that’s transforming the way people shop.

Here’s what you need to know.

Key Responsibilities:

· Act as a senior point of contact for customer enquiries, issues, and complaints, resolving them promptly and to the highest standard

· Lead by example — working hands-on with the team across CRM, email, marketplaces, and social media channels

· Manage service across multiple channels, including resolution cases, returns, and customer feedback

· Develop processes, reporting, and training to improve efficiency, service quality, and consistency

· Proactively identify recurring issues and escalate them to the wider business to protect brand reputation and enhance customer satisfaction

· Act as the escalation point for complex or high-priority cases, liaising with internal teams and external partners

· Monitor KPIs, reporting regularly on performance and ensuring the department keeps pace with business growth

About You:

· Minimum 3 years’ customer service experience, with at least 1 year in a senior or supervisory role

· Comfortable working hands-on in a busy customer service function, while guiding and coaching others

· Strong experience in a multi-channel e-commerce environment

· Excellent written and verbal communication skills

· Highly organised, with the ability to prioritise and manage workload under pressure

· Experience with CRM software; knowledge of Linnworks and eDesk is desirable

· A proactive mindset, focused on problem-solving and continuous improvement

What We Offer:

· Competitive salary, commensurate with experience

· 22 days annual holiday entitlement plus statutory bank holidays

· The opportunity to take ownership of a key department in a fast-growing online retail business

· A dynamic and supportive environment with real scope for career progression

If the role and responsibilities sound like a good fit for you, then we’d love to hear from you!

Call: (phone number removed)

Email: (url removed)

Or click “Apply Now” to be considered for this vacancy.

We are proud to be an equal opportunities employer and welcome applications from all suitably qualified candidates regardless of race, sex, disability, religion/belief, sexual orientation, or age.

Customer Service Manager , 30,000-35,000, Burgess Hill, 9am-5pm Monday to Friday, Permanent, 23 days holiday plus Bank Holidays, Company pension, EV salary sacrifice scheme

The Role
We are seeking a highly capable Customer Service Manager to join a growing renewable energy business at the forefront of the sector. Based in Burgess Hill, this office-based role will oversee daily customer service operations and ensure a consistently high standard of service across multiple departments. Reporting to senior leadership, you will manage both office-based and field-support elements of the customer journey.

You will lead a team responsible for supporting customers throughout their renewable energy journey - from initial enquiry to installation and ongoing support - helping ensure processes are efficient and communication is clear and professional.

Key responsibilities include:

• Managing day-to-day operations across the Customer Support team
• Resolving escalated customer queries and maintaining service standards
• Supporting HR with onboarding and offboarding procedures
• Coordinating staff training and performance reviews
• Overseeing administrative functions across departments
• Maintaining a safe and efficient working environment
• Supporting communication between office and field-based teams

Requirements
To succeed in this Customer Service Floor Manager role, you will need strong people management skills and a proactive, organised approach. Experience within the renewable energy sector would be highly desirable, along with a confident, professional communication style and the ability to oversee a wide range of responsibilities.

Strong interpersonal and conflict resolution skills are highly desirable, along with the ability to delegate effectively, manage workloads independently, and collaborate across departments. This role could suit someone who has worked as a Customer Service Manager, Operations Supervisor, or Customer Support Lead.

Company Information
This is an opportunity to join a well-established and fast-growing renewable energy company that has completed over 10,000 installations since 2015. Known for technical innovation and outstanding customer service, the business is expanding nationally across residential, commercial, and education sectors. Their culture is collaborative, forward-thinking, and built around sustainability and smart energy technology.

Package

• 30,000-35,000 per annum depending on experience
• 23 days holiday plus Bank Holidays
• Monday to Friday, 9am-5pm
• Company pension
• EV salary sacrifice scheme
• Permanent, office-based position in Burgess Hill

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.

Eden Brown are seeking a highly experienced Customer Service Manager working for a well known Housing Association in Lancashire

Being fully responsible managing and mentoring 3 staff you will have extensive Customer Service/ and or Complaints experience

Service Improvement Manager - Job Description

• Oversee and manage the operational delivery of your team, ensuring effective management of resources to meet performance targets and goals.

• Recruit, lead, inspire and develop a team of Officers to support the delivery of the Service Transformation Strategy, setting clear objectives and targets to ensure the desired outcomes are achieved.

• Ensure meaningful and timely data is collected across the widest possible range of insight channels, including but not limited to, complaints and service recovery requests, tenant perception and satisfaction surveys, Speak Out referrals and mystery shopping.

• Analyse and interrogate insight from all channels to identify trends and facilitate data-driven decisions to assist the business to embrace lessons learnt, avoid repeat issues, enhance performance, and ensure customer feedback is at the centre of service improvement.

• Support service managers in using customer insight and feedback to identify trends, highlight areas for development, and inform continuous service improvement.

• Produce relevant reports, dashboards and information regarding customer insight and performance in an easy-to-understand format for a range of stakeholders including business managers and relevant tenant committees.

• Oversee the management of the complaints process, ensuring it is accessible and easy for customers to use, issues are addressed and responded to quickly, and they remain compliant with the Housing Ombudsman's Complaint Handling Code.

• Lead on scrutiny function, using insight to identify and suggest suitable timely topics for Central to consider. Support tenant committee to inform and oversee scrutiny exercises.

• Proactively respond and adapt to change and effectively manage conflicting priorities and deadlines that may arise to ensure key priorities are delivered on time and to an excellent standard.

• Provide expertise and knowledge to identify and recommend solutions, such as changes to policy and ways of working, that will increase customer satisfaction.

• Research best practice across the sector to identify lessons learnt and share this information to the wider business.

• Provide a consistently high standard of customer service to all internal and external customers, ensuring high levels of customer satisfaction are achieved.

Interested candidates will essentially have knowledge and experience across Customer Service/Complaints. Working in Housing isn't essential however could be an advantage

Eden Brown is committed to equality in the workplace and is an equal opportunity employer.

Working hours: Mon-Fri, 40 hrs/week
Reports to: Group Head of Trade Compliance & QHSE

This is a fantastic opportunity for an experienced Customer Service Manager to join a leading organisation in the aerospace sector. You'll lead and evolve the customer service function to deliver a best-in-class experience for global clients. This role is ideal for someone who's hands-on, strategic, and passionate about service excellence.

• Lead, mentor, and develop customer-facing teams to exceed performance goals.
• Drive and implement customer service policies, procedures, and KPIs.
• Handle escalated customer issues and drive resolution.
• Monitor performance through metrics (e.g. satisfaction scores, resolution times).
• Design and deliver training and coaching across customer service and management teams.
• Collaborate cross-functionally with sales, operations, and logistics to ensure a seamless customer journey.
• Gather and use customer feedback to drive continuous improvement.
• Present insights and performance data to senior leadership.

• Proven track record in leading customer service teams.
• Experience in process improvement and customer experience strategy.
• Strong communication, relationship-building, and stakeholder management skills.
• Confident in delivering training and presenting to internal and external audiences.
• Proficient in CRM tools (e.g. Salesforce) and Microsoft Office Suite.
• Analytical mindset - able to interpret data and make actionable recommendations.
• Experience in or passion for the aerospace or similar high-tech industries.
• Flexible and open to occasional global travel.
• Multilingual skills are a plus.

ACS are recruiting for a Customer Service Manager . If you feel that you have the skills and experience required in this advertisement to be a Customer Service Manager submit your CV including an outline of your experience as a Customer Service Manager. It is always a good idea to include a covering letter outlining your experience as a Customer Service Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Service Manager role you desire.

• Proven experience as a Customer Service Manager in FMCG
• Strong technical capability, including use of ERP systems, product databases and EDI.
• Proactive problem solver with excellent attention to detail.
• Ability to work independently and prioritise tasks in a fast-paced environment.
• Strong communication, organisational, and multitasking skills, both internally and with customers.
• Experience leading and developing a team, driving accountability and results.
• Forward-thinking approach with the ability to modernise, automate and continuously improve processes.

• Oversee day-to-day activity of the customer service team, ensuring orders are processed accurately and on time.
• Ensure service issues are investigated, escalated appropriately, and communicated clearly with both customers and account managers.
• Hold logistics partners accountable for delivering orders On Time & In Full, targeting service levels of 99%.
• Provide weekly and monthly service reporting for both internal stakeholders and customers.
• Analyse customer and consumer complaints, identifying trends and escalating where necessary.
• Maintain strong relationships with the sales team, collaborating on process improvements and data accuracy.
• Champion continuous improvement and encourage a culture of learning within the team.
• Support and develop team members to improve performance and engagement.

Job Title:     Customer Service Manager
 

Location:     Milton Keynes
 

Hours:     Monday to Friday 9am – 5:30pm (Site Based)
 

Salary:    Negotiable on experience

GPS Recruitment are looking for an experienced Customer Service Manager (CSM) with a passion for efficiency, strong problem-solving abilities. You will lead from the front and be accountable for the end-to-end accuracy, flow, delivery-readiness of all customer orders and retention of those customers. This is a senior role to drive accountability, enforces high standards, and continually improves team performance and process control.

Key Responsibilities:

• continuous improvement and development of the CS team.
li>Lead and support the CS team, building a culture of personal ownership, continuous improvement, and customer-first thinking. Aiming for exceptional customer service is key.
• Set customer service procedures, implement and monitor clear KPIs (e.g., order accuracy, response times, and invoice timeliness).
• Ensure order entry is correct the first timecodes, quantities, and dates must be fully validated.
• Use daily reports to catch and resolve exceptions: urgent orders, missing invoices, data errors, and customer setup issues.
• Review customer feedback regularly and use insights to enhance service quality, internal processes, and communication.
• Oversee daily order flow to ensure timely processing, release, and invoicing, avoiding bottlenecks or unnecessary escalation.
• Utilising the B2B platform and taking complete ownership to ensure it meets the requirements for customer service.
• Deliver regular performance reports on key operational metrics including order fulfilment rates, customer satisfaction, and delivery accuracy.

Skills and Qualifications:

• Previous experience in a customer service leadership role, preferably in B2B or luxury goods is essential.
• Experience managing a team in a fast-paced, order-driven environment.
• Strong communication and cross-functional collaboration skills.
• Confident using ERP/WMS systems (e.g., BlueCherry, Softeon) and advanced Excel.
• Clear understanding of logistics and fulfilment processes.
• Strong attention to detail and ability to manage competing priorities.

We are currently looking for an experienced Customer Service Manager to lead a vibrant customer service department for a large reputable e-commerce retailer who specialises in the FMCG industry. The role will undertake a fresh approach on improving the customer experience both through online & physical shopping journeys, & will take responsibility for implementing new strategies to increase brand exposure, product placement & CSR levels.

Client Details

Our client is a leading online retailer specialising in the delivery & produce of commercial goods to large retailers across the UK. Renowned for its innovative products and trend-setting styles, the brand has established a strong presence in the FMCG & retail industry by blending high-quality offerings with an exceptional customer experience journey.

Description

Key responsibilities will consist of:

• Supervise and support Retail Logistics Coordinators and Team Leaders.
• Coach and develop the team to enhance performance and accountability.
• Implement best practices to optimise retail logistics operations.
• Track key performance indicators to drive customer satisfaction and continuous improvement.
• Partner with cross-functional teams to address order processing challenges.
• Evaluate operations and recommend enhancements for efficiency.
• Serve as the Oracle ERP business lead for system improvements.
• Experience in E-commerce system navigation.
• Work with IT and operations to test and implement new solutions.
• Deliver technical support and training to team members.
• Identify and execute strategic initiatives to eliminate process inefficiencies.

Profile

The successful candidate will consist of:

• Exceptional leadership and motivational abilities.
• Demonstrated success in leading teams within fast-paced operational environments.
• Strong analytical and problem-solving capabilities.
• Proven expertise in developing innovative solutions to enhance productivity.
• Results-driven, with a focus on achieving team and company objectives.
• Strong interpersonal skills, with the ability to influence and lead effectively.
• Excellent written and verbal communication skills.
• Highly collaborative, skilled in leading meetings and engaging with cross-functional teams.
• Ability to set and manage multiple priorities while effectively delegating tasks.

Job Offer

• Basic starting salay of 35k + DOE.
• Team performance-related bonus.
• Pension contribution.
• Product & in-store discounts.
• Hybrid working with flexibility.
• Free parking.
• New & recently refurbished office environment.
• Free days out & monthly reward incentives.
• Free gym memberships & loyalty schemes.

Eden Brown are seeking a highly experienced Customer Service Manager working for a well known Housing Association in Lancashire

Being fully responsible managing and mentoring 3 staff you will have extensive Customer Service/ and or Complaints experience

Service Improvement Manager - Job Description

• Oversee and manage the operational delivery of your team, ensuring effective management of resources to meet performance targets and goals.

• Recruit, lead, inspire and develop a team of Officers to support the delivery of the Service Transformation Strategy, setting clear objectives and targets to ensure the desired outcomes are achieved.

• Ensure meaningful and timely data is collected across the widest possible range of insight channels, including but not limited to, complaints and service recovery requests, tenant perception and satisfaction surveys, Speak Out referrals and mystery shopping.

• Analyse and interrogate insight from all channels to identify trends and facilitate data-driven decisions to assist the business to embrace lessons learnt, avoid repeat issues, enhance performance, and ensure customer feedback is at the centre of service improvement.

• Support service managers in using customer insight and feedback to identify trends, highlight areas for development, and inform continuous service improvement.

• Produce relevant reports, dashboards and information regarding customer insight and performance in an easy-to-understand format for a range of stakeholders including business managers and relevant tenant committees.

• Oversee the management of the complaints process, ensuring it is accessible and easy for customers to use, issues are addressed and responded to quickly, and they remain compliant with the Housing Ombudsman's Complaint Handling Code.

• Lead on scrutiny function, using insight to identify and suggest suitable timely topics for Central to consider. Support tenant committee to inform and oversee scrutiny exercises.

• Proactively respond and adapt to change and effectively manage conflicting priorities and deadlines that may arise to ensure key priorities are delivered on time and to an excellent standard.

• Provide expertise and knowledge to identify and recommend solutions, such as changes to policy and ways of working, that will increase customer satisfaction.

• Research best practice across the sector to identify lessons learnt and share this information to the wider business.

• Provide a consistently high standard of customer service to all internal and external customers, ensuring high levels of customer satisfaction are achieved.

Interested candidates will essentially have knowledge and experience across Customer Service/Complaints. Working in Housing isn't essential however could be an advantage

Eden Brown is committed to equality in the workplace and is an equal opportunity employer.

Customer Service Manager

40,000 - 45,000 per annum

Dartford

Monday-Friday 9am-5pm

25 days holiday + bank holiday, closing office over Christmas, parking on site, pension scheme, free lunch

Are you a dynamic leader with a passion for customer service? Do you thrive in a fast-paced environment where your skills can shine? If so, we have the perfect opportunity for you!

What You'll Do:

As our Customer Service Manager, you will be the driving force behind our customer service operations. Your responsibilities will include:

• Leading and mentoring a team of dedicated customer service representatives.
• Developing and implementing customer service strategies that align with our company goals.
• Ensuring high levels of customer satisfaction through effective communication and problem-solving.
• Analysing customer feedback to continuously improve our services.
• Collaborating with other departments to address customer needs and streamline processes.

What We're Looking For:

• Proven experience in a customer service management role, ideally within the manufacturing sector.
• Strong leadership skills with the ability to inspire and motivate a team.
• Excellent communication and interpersonal skills.
• A strategic mindset with a focus on customer satisfaction and retention.
• Proficiency in CRM software and Microsoft Office Suite.

Why You'll Love Working Here:

• Competitive Salary: Earn between 40,000 to 45,000 annually.
• Contract Type: Permanent position, offering stability and growth.
• Full-Time Hours: Enjoy a structured working pattern while making a difference.
• Supportive Environment: Join a friendly and enthusiastic team that values collaboration and innovation.

What's in it for You?

• Opportunities for professional development and career advancement.
• A chance to shape the customer service experience in a reputable company.
• A workplace culture that encourages creativity and celebrates achievements.

Ready to Make a Difference?

If you're excited about leading a team to new heights and providing exceptional service, we want to hear from you! Apply today and take the next step in your career.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.