45,822 Customer Service Manager jobs in the United Kingdom

The role of Customer Service Manager in Huddersfield requires a proactive professional to oversee and enhance customer service processes within the installations and manufacturing led business. This position focuses on ensuring customer satisfaction while streamlining operations and leading a dedicated team.

Client Details

The company is a well-established organisation within the industrial and manufacturing sector. With a medium-sized operation, it is known for its commitment to high-quality products and a customer-centric approach.

Description

• Lead and manage the customer service team to deliver exceptional service standards.
• Monitor and improve customer service processes to ensure efficiency and satisfaction.
• Act as the primary point of contact for escalated customer queries and resolve issues effectively.
• Collaborate with other departments to ensure seamless communication and service delivery.
• Analyse customer feedback and service metrics to identify areas for improvement.
• Train and mentor team members to enhance their skills and performance.
• Prepare and present reports on customer service performance to senior management.
• Work with installations team to plan and arrange installations for customers

Profile

A successful Customer Service Manager should have:

• Proven experience in customer service management within the industrial or manufacturing sector.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Ability to analyse data and implement improvements based on findings.
• Knowledge of customer service software and tools.
• A proactive approach to ensuring customer satisfaction.

Job Offer

• Competitive salary of 40,,000 to 45,000 per annum.
• Permanent position with opportunities for career growth.
• Supportive and collaborative working environment in Huddersfield.
• Chance to lead a dynamic team and make a significant impact.
• Potential for additional benefits based on performance.

This is an excellent opportunity for an experienced Customer Service Manager to join a respected company based in the Huddersfield area

Eden Brown are seeking a highly experienced Customer Service Manager working for a well known Housing Association in Lancashire

Being fully responsible managing and mentoring 3 staff you will have extensive Customer Service/ and or Complaints experience

Service Improvement Manager - Job Description

• Oversee and manage the operational delivery of your team, ensuring effective management of resources to meet performance targets and goals.

• Recruit, lead, inspire and develop a team of Officers to support the delivery of the Service Transformation Strategy, setting clear objectives and targets to ensure the desired outcomes are achieved.

• Ensure meaningful and timely data is collected across the widest possible range of insight channels, including but not limited to, complaints and service recovery requests, tenant perception and satisfaction surveys, Speak Out referrals and mystery shopping.

• Analyse and interrogate insight from all channels to identify trends and facilitate data-driven decisions to assist the business to embrace lessons learnt, avoid repeat issues, enhance performance, and ensure customer feedback is at the centre of service improvement.

• Support service managers in using customer insight and feedback to identify trends, highlight areas for development, and inform continuous service improvement.

• Produce relevant reports, dashboards and information regarding customer insight and performance in an easy-to-understand format for a range of stakeholders including business managers and relevant tenant committees.

• Oversee the management of the complaints process, ensuring it is accessible and easy for customers to use, issues are addressed and responded to quickly, and they remain compliant with the Housing Ombudsman's Complaint Handling Code.

• Lead on scrutiny function, using insight to identify and suggest suitable timely topics for Central to consider. Support tenant committee to inform and oversee scrutiny exercises.

• Proactively respond and adapt to change and effectively manage conflicting priorities and deadlines that may arise to ensure key priorities are delivered on time and to an excellent standard.

• Provide expertise and knowledge to identify and recommend solutions, such as changes to policy and ways of working, that will increase customer satisfaction.

• Research best practice across the sector to identify lessons learnt and share this information to the wider business.

• Provide a consistently high standard of customer service to all internal and external customers, ensuring high levels of customer satisfaction are achieved.

Interested candidates will essentially have knowledge and experience across Customer Service/Complaints. Working in Housing isn't essential however could be an advantage

Eden Brown is committed to equality in the workplace and is an equal opportunity employer.

More About The Role
We Make Morrisons…

From a Bradford market stall to the UK’s fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service.

Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities. 

We’re recruiting for a high performing Customer Service Manager to help our business to continue to grow and succeed. 

Customers are always at the heart of everything we do. Which is why we need the best, always leading by example and showcasing exceptional customer service. 

Reporting into the Store Manager, you will also:

• Lead and empower colleagues to always put the customer first and deliver outstanding customer service
li>Listen and respond to our customers feedback and react accordingly
• Ensure market leading availability across the store.
• Work with the other Managers in store to lead a supportive and performance driven department 
li>Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
• Deliver training to ensure team have the capability and confidence to deliver their role
• Enable colleagues to work with confidence across various departments
• Identify and develop talent within the department
• Build effective relationships with other operating departments
• Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
• Take a leadership role within the store
• Ensure resource is planned thoroughly

How do we say thank you? 

You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary and superb benefits package.

Want more?

Our benefits package not only includes a generous bonus but you will also receive an attractive pension scheme, private healthcare as well as a colleague discount that we encourage you to share with your friends and family. We also offer a range of family friendly policies, including 26 weeks maternity and adoption leave along with neonatal and fertility leave.

No doubt you'll have shopped in our stores before, but why not take a look at some of the areas our customers don't see, such as our warehouses and colleague canteens to get a real taste of life at Morrisons. Explore using our 360 tour, please click here.



About You
Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you.

What do we need from you?

li>Experience of managing a team in a fast paced environment
• You will need to be a great communicator who can share knowledge, experience and best practices
• You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
• You must be adaptable to change, whilst being able to challenge effectively
• As a Manager, you will actively listen to and respond effectively to customers and colleagues

We are an equal opportunities employer and welcome applications from all sections of the community.

About The Company
Shopkeepers for over 125 years, we love providing our customers with a great shopping experience they won’t find anywhere else. At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more.
The UK’s 5th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want.
At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well.

Lead a fast-paced customer service team, driving performance, efficiency, and client success while shaping the future of a growing, customer-focused business.

Client Details

Are you a dynamic leader who thrives in a fast-paced, high-performance environment? We're looking for a Customer Service Manager to take ownership of a critical function during an exciting period of growth and change.

Description

This is not your typical customer service management role - it combines people leadership with operational oversight and the opportunity to influence how the business works with some of its most important clients. The right person will bring fresh energy, strong leadership, and a hands-on approach to ensure both the team and the wider business succeed.

What you'll be doing:

• Leading and developing a team that provides essential services to support client-facing operations.
• Driving improvements in performance, efficiency, and the customer journey.
• Overseeing key operational functions, ensuring smooth processes and effective delivery.
• Working closely with senior leaders to align priorities and deliver value for clients.
• Using insight and reporting to make informed decisions and continuously improve outcomes.

Profile

What we're looking for:

• An energetic, positive leader who can motivate teams and embed the right culture.
• Strong people management experience in a fast-paced, customer-focused environment.
• Commercial awareness and the ability to support sales teams through operational excellence.
• A problem-solver who can work at pace, make decisions, and drive change.
• Excellent communication skills, with confidence working across all levels of the business and with external stakeholders.

Job Offer

This is a challenging role where resilience, adaptability, and drive will be key - but it also offers the chance to make a real impact in a business that is growing rapidly.

If you're ready for a new challenge and want to shape the future of a critical customer-facing function, we'd love to hear from you.

• Salary on offer; 60,000
• Working Pattern: Chester full time office
• Bonus on offer

Tailored Recruitment Partners are working with a fast growing busiess in Leeds to recruit an experienced Customer Service Manager.

As Customer Service Manager, you will lead and support a dedicated team of 7 Customer Service Advisors, ensuring the delivery of exceptional service to our customers. Your ability to manage a team under pressure, resolve issues efficiently, and maintain strong communication across departments will be key to your success.

Key Responsibilities:

Manage, motivate and support a team of 7 customer service advisors

Monitor team performance, set goals, and conduct regular reviews

Handle escalated customer queries and complaints professionally

Collaborate with the transport team, warehouse team, and sales to ensure smooth service delivery

Analyse customer service metrics and report on performance

Drive continuous improvement in customer satisfaction and internal processes

Requirements:

Proven experience in a customer service leadership role (transport/logistics sector preferred)

Excellent communication, organisational, and problem-solving skills

Ability to work under pressure in a fast-moving environment

Strong IT skills and experience using CRM systems

Positive, team-oriented approach with a can-do attitude

The Company

initially 12 month Maternity cover

Pension Sceme

Generous Holidays

Close Links to Motorways

Involve Recruitment (Midlands) Ltd are working with a white goods appliances company in the Staffordshire area to recruit for a Customer Service Manager!

This role will lead a team of 2 but very much lead by example and be a part of the team!

The primary duties include answering customer queries and resolving problems / complaint resolution, setting team goals, monitoring progress, onboarding and training staff members.

The ideal person will have experience in Continuous Improvement, Implementation of processes / training and mentoring plans and experience investigating warranties!

Salary - £35,000 to £40,000

Working hours are Monday to Friday 8am to 5pm

Daily duties include

• Day to day management of customer service team
li>Complaint resolution
• Warranty investigation / credits and returns
• Liaising with Sales, Warehouse, Logistics, accounts etc to meet customer needs
• Training and mentoring of customer service advisors
• Onboarding and recruitment of new employees
• Setting customer satisfaction targets / KPI’s and managing
< i>Ensuring the customer journey is seamless
• Implementing new processes and continuous improvement of processes and systems
• Creating customer loyalty programs / obtaining customer feedback to increase revenue and improving client retention

If you have experience working within the Domestic Electrical Appliances and are Passionate and are a driven Customer Service  / Customer Experience Manager / Leader then please apply!

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
• Save money with up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva's success through the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer's leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

MMP Consultancy are looking to recruit a Customer Service Manager, based in Hertford on a Permanent basis.

You will be responsible for leading the Administration team to ensure the successful delivery of reactive maintenance and PPM programs, predominantly in the social housing sector. You will also serve as the primary point of contact for clients regarding contractual issues and queries.

Main Responsibilities:

• Ensure client programs and schedules are adhered to and delivered through effective management of the Administration team.
• Attend weekly client meetings (and additional meetings as required) with the Maintenance Manager.
• Act as the main point of contact for client queries and relay internal queries to the client as necessary (e.g., incorrect contact details).
• Directly manage the Administration Teams, following the People Manager guide to build a high-performance, accountable, and values-driven culture, and support team growth and development.
• Coordinate internally to ensure client queries are addressed by the appropriate person, owning the issue until resolved.
• Manage the complaints procedure end-to-end.
• Monitor policy adherence related to no access, resident contact, and appointment booking.
• Provide insights into the monthly Board report for the Maintenance department.
• Monitor compliance data and maintain up-to-date Power BI dashboards for accurate reporting.
• Assist with recruitment, interviews, and staff development.
• Support business change initiatives to improve company operations.
• Adhere to company policies and procedures.
• Undertake training for continued professional development.
• Participate in staff investigations and disciplinary processes as necessary.
• Complete additional duties assigned by the Head of Department or directors.

Experience Required:

• Experience delivering structured work programs and KPIs with strong results orientation.
• Customer-focused with exceptional client relationship management skills.
• Passionate about people management and leadership, with experience managing large teams.
• Comfortable using technology and digital tools.
• Analytically minded, proficient in data analysis and reporting using tools such as Excel, Power BI, or similar platforms.
• Strong internal and external stakeholder management skills.
• Skilled communicator, both verbal and written.
• Methodical and organised, with strong attention to detail.
• Highly collaborative in approach.

The role of Customer Service Manager in Huddersfield requires a proactive professional to oversee and enhance customer service processes within the installations and manufacturing led business. This position focuses on ensuring customer satisfaction while streamlining operations and leading a dedicated team.

Client Details

The company is a well-established organisation within the industrial and manufacturing sector. With a medium-sized operation, it is known for its commitment to high-quality products and a customer-centric approach.

Description

• Lead and manage the customer service team to deliver exceptional service standards.
• Monitor and improve customer service processes to ensure efficiency and satisfaction.
• Act as the primary point of contact for escalated customer queries and resolve issues effectively.
• Collaborate with other departments to ensure seamless communication and service delivery.
• Analyse customer feedback and service metrics to identify areas for improvement.
• Train and mentor team members to enhance their skills and performance.
• Prepare and present reports on customer service performance to senior management.
• Work with installations team to plan and arrange installations for customers

Profile

A successful Customer Service Manager should have:

• Proven experience in customer service management within the industrial or manufacturing sector.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Ability to analyse data and implement improvements based on findings.
• Knowledge of customer service software and tools.
• A proactive approach to ensuring customer satisfaction.

Job Offer

• Competitive salary of 40,,000 to 45,000 per annum.
• Permanent position with opportunities for career growth.
• Supportive and collaborative working environment in Huddersfield.
• Chance to lead a dynamic team and make a significant impact.
• Potential for additional benefits based on performance.

This is an excellent opportunity for an experienced Customer Service Manager to join a respected company based in the Huddersfield area