Client Services Supervisor

Essex, Eastern £40000 - £45000 Annually Pursuit Executive Recruitment Ltd

Posted 5 days ago

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Job Description

permanent

Job title: Client Services Supervisor

Location: Witham

Salary 40,000 - 45,000

Benefits:

  • 5% EE with 5% ER pension
  • 24 days (rising to 25 in 2024) holidays plus public bank holidays
  • Life Assurance - 3x cover
  • Group Income Protection - 26 week deferred period, 50% of salary for up to 5 years
  • Employee Assistance Program
  • Cycle to Work - Flex Self Funded
  • Techscheme (White Goods) - Flex Self Funded
  • Gym Membership discount vouchers - Flex Self Funded
  • Discounts/Perks - Flex Self Funded
  • Learning - not work related - Flex Self Funded

We're looking for a dynamic leader who thrives in a technical environment and has a passion for delivering exceptional client service. You'll be someone who can balance the demands of team management with hands-on involvement in complex client relationships, while driving continuous improvement across all service areas.

A background in logistics coordination, shipping/ports industry, OR laboratory and testing protocols essential for this role.



About

Our client, a leading international testing and inspection company, is seeking an experienced Client Services Supervisor.

The successful candidate will manage a team of Client Coordinators, overseeing the complete customer journey from initial enquiry through to invoice completion, while maintaining the highest standards of service delivery.



Key Responsibilities

Team Leadership & Management

  • Lead and develop a team of 4-6 Client Service Coordinators
  • Manage workload distribution and maintain appropriate staffing levels
  • Conduct appraisals, training, and performance management
  • Act as the primary technical point of contact for complex client queries

Service Delivery Excellence

  • Oversee the coordination of laboratory services including sample handling, confirmations, and results delivery
  • Monitor key performance indicators to ensure exceptional service standards
  • Build and maintain strong relationships with clients and internal stakeholders
  • Resolve issues and problems as they arise, working closely with laboratory teams

Business Development & Commercial Focus

  • Support production of quotations, tenders, and discount requests
  • Drive effective cash collection in liaison with Credit Control
  • Maintain up-to-date market intelligence and industry best practices
  • Ensure client data quality and system efficiency

Quality & Compliance

  • Ensure adherence to strict health, safety, and environmental guidelines
  • Maintain company quality systems across the entire team
  • Drive process improvements and system enhancements
  • Champion change initiatives


Essential Requirements

Experience & Qualifications

  • Degree level qualification (or equivalent experience)
  • Proven people management / Supervisory experience
  • Experience in contract and commercial agreements
  • Background in logistics coordination, shipping/ports industry, OR laboratory and testing protocols
This advertiser has chosen not to accept applicants from your region.

Head of Client Services

Chelmsford, Eastern Illuminate Recruitment Ltd

Posted 7 days ago

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Job Description

Overview

Head of Client Services – Independent Marketing AgencynChelmsford Area/ Hybrid - £70 - £90K DOEnAre you a strategic leader with a passion for client excellence and a track record of delivering high-impact, multi-channel campaigns? We’re seeking a

Head of Client Services

to join a fast-growing, independent agency and help shape the future of client partnerships.nAbout the Role

As a senior partner within the leadership team, you’ll oversee the Client Services function—driving quality, innovation, and growth across a diverse portfolio of ambitious clients. You’ll be responsible for elevating client relationships, mentoring a high-performing team, and ensuring our work consistently exceeds expectations.nThis is a hands-on leadership role with active involvement in strategic planning, campaign activation, and operational development. You’ll also contribute to agency-wide initiatives and play a key role in new business efforts.nKey Responsibilities

Lead and inspire the Client Services team, setting clear goals and fostering a culture of excellence.nOversee senior-level client relationships, ensuring satisfaction, retention, and revenue growth.nCollaborate with agency leadership to drive operational best practices and commercial effectiveness.nChampion a consultancy mindset—encouraging upstream strategic conversations with clients.nSupport and lead new business pitches, identifying and mentoring team members to contribute effectively.nHelp evolve remuneration models and scale efficiencies across the agency.nWhat We’re Looking For

A seasoned client services leader with experience managing large, multimedia accounts.nDeep expertise in multi-channel planning, marketing strategy, direct response, and brand development.nA collaborative communicator who thrives in a fast-paced, entrepreneurial environment.nProven ability to lead teams, build trusted client relationships, and drive commercial success.nA strategic thinker who’s also hands-on and committed to delivering high-quality work.nWhy Join Us?

We’re an independent agency doing bold, transformative work for clients who value innovation and strategic thinking. You’ll be part of a leadership team that’s collaborative, forward-thinking, and committed to continuous improvement.nReady to take the lead?

#J-18808-Ljbffrn
This advertiser has chosen not to accept applicants from your region.

Help Desk Manager

Romford, London Boden Group

Posted today

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Job Description

Customer and Support Services Manager Boden Group is excited to partner with a leading business in the built environment sector in search of a talented Customer and Support Services Manager. Do you thrive in a fast-paced environment, motivating teams, streamlining processes, and delivering exceptional support across service streams? This is your chance to lead a central office function supporting major facilities contracts—managing customer service, administration, and training coordination all under one roof. Your Role in a Nutshell You’ll oversee the heart of operations: leading three teams, driving high-performance standards, and ensuring seamless service delivery. As a key strategic voice, you’ll liaise across the business to elevate operations and deliver powerful insights through regular KPI reporting. What you'll be owning: Team leadership across Customer Service Centre, Administration, and Training Coordination HR responsibilities including recruitment, training, performance management, and weekly team progression Supporting contract mobilisation and changes in delivery requirements Improving working practices and exploring tech-based solutions for process efficiency Financial oversight: payment processes, PO management, and supplier queries Preparing reports for senior stakeholders to drive compliance and operational clarity Day-to-day office management, including handling sensitive and confidential data What You Bring You’re organised, positive, and confident leading multi-functional teams. You love driving improvement without compromising quality and enjoy being the glue between operations and support functions. You’ll also bring: Contact centre or similar experience with strong people management credentials Finance and procurement process know-how, including PO and query resolution Proficiency in Orbit finance systems and MRI Evolution (CAFM) High-level communication and reporting skills, both written and verbal Microsoft Office whiz, especially Excel, Word, and PowerPoint A proactive mindset and ability to shape new working practices Why Join? This is a pivotal leadership role in a nationally respected organisation, where your contribution will shape how support services operate and evolve. It's the perfect step for someone ready to take ownership, inspire a team, and leave a lasting operational impact. Do not hesitate to apply!
This advertiser has chosen not to accept applicants from your region.

Help Desk Manager

Romford, London Boden Group

Posted today

Job Viewed

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Job Description

Customer and Support Services Manager


Boden Group is excited to partner with a leading business in the built environment sector in search of a talented Customer and Support Services Manager.


Do you thrive in a fast-paced environment, motivating teams, streamlining processes, and delivering exceptional support across service streams? This is your chance to lead a central office function supporting major facilities contracts—managing customer service, administration, and training coordination all under one roof.


Your Role in a Nutshell


You’ll oversee the heart of operations: leading three teams, driving high-performance standards, and ensuring seamless service delivery. As a key strategic voice, you’ll liaise across the business to elevate operations and deliver powerful insights through regular KPI reporting.

What you'll be owning:

  • Team leadership across Customer Service Centre, Administration, and Training Coordination
  • HR responsibilities including recruitment, training, performance management, and weekly team progression
  • Supporting contract mobilisation and changes in delivery requirements
  • Improving working practices and exploring tech-based solutions for process efficiency
  • Financial oversight: payment processes, PO management, and supplier queries
  • Preparing reports for senior stakeholders to drive compliance and operational clarity
  • Day-to-day office management, including handling sensitive and confidential data


What You Bring


You’re organised, positive, and confident leading multi-functional teams. You love driving improvement without compromising quality and enjoy being the glue between operations and support functions.

You’ll also bring:

  • Contact centre or similar experience with strong people management credentials
  • Finance and procurement process know-how, including PO and query resolution
  • Proficiency in Orbit finance systems and MRI Evolution (CAFM)
  • High-level communication and reporting skills, both written and verbal
  • Microsoft Office whiz, especially Excel, Word, and PowerPoint
  • A proactive mindset and ability to shape new working practices


Why Join?

This is a pivotal leadership role in a nationally respected organisation, where your contribution will shape how support services operate and evolve. It's the perfect step for someone ready to take ownership, inspire a team, and leave a lasting operational impact.


Do not hesitate to apply!

This advertiser has chosen not to accept applicants from your region.

Client Services Project Manager III

Bishop's Stortford, Eastern ThermoFisher Scientific

Posted 1 day ago

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Job Description

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office
**Job Description**
When you're part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.
**Location**
This role is based in Bishops Stortford, Bishop's Stortford, UK,
**Discover Impactful Work:**
Join our ambitious team at Thermo Fisher Scientific where you will help clients tackle complex challenges and achieve their objectives. Your work will have a real-world impact, supplying to life-saving innovations and environmental sustainability.
**A day in the Life:**
+ Lead client onboarding and communication, ensuring flawless project execution.
+ Formulate and supervise detailed project plans, tracking progress and landmarks.
+ Collaborate with internal teams to deliver world-class service and drive revenue realization.
**Keys to Success:**
+ Scientific degree or equivalent experience required, or other degree with equivalent pharma/CRO work experience.
+ Minimum 1-2 years of confirmed project management experience.
+ Experience in a customer-facing role and handling sophisticated projects.
+ Familiarity with GXP requirements in a pharma or CRO environment.
**Knowledge, Skills, Abilities**
+ Outstanding leadership and communication skills.
+ Ability to analyze problems and resolve effective solutions.
+ Tight-knit teamwork and communication skills, with a customer-centric approach.
This role may require occasional overtime to meet project deadlines. The work environment is collaborative, fast-paced, and encouraging, ensuring you have the resources you need to succeed.
**Benefits**
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

Young's End, Eastern ApexFocusGroup

Posted 14 days ago

Job Viewed

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Job Description

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

Essex, Eastern ApexFocusGroup

Posted 14 days ago

Job Viewed

Tap Again To Close

Job Description

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
This advertiser has chosen not to accept applicants from your region.
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Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

Wyddial, Eastern ApexFocusGroup

Posted 14 days ago

Job Viewed

Tap Again To Close

Job Description

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

Essex, Eastern ApexFocusGroup

Posted 14 days ago

Job Viewed

Tap Again To Close

Job Description

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

Writtle, Eastern ApexFocusGroup

Posted 14 days ago

Job Viewed

Tap Again To Close

Job Description

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
This advertiser has chosen not to accept applicants from your region.
 

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