46,248 Customerservice jobs in the United Kingdom

Are you a customer service superstar? Do you enjoy making people's day with your exceptional support? If you're ready to take your skills to the next level, Adecco, on behalf of our client, wants to hear from you!

Position: Customer Care Advisor
Location: Ipswich
Contract Type: Permanent
Annual Salary: 30,000
Working Hours: Monday to Friday, 7:30 am - 5:00 pm

Adecco is proud to be recruiting for a respected organisation in the hire industry, dedicated to delivering outstanding customer service. You'll join a passionate, dynamic team that values your contributions and supports your growth. If you're eager to make a real impact, this is the perfect opportunity for you!

• Address customer enquiries with care and accuracy.
• Log breakdown calls promptly and assign estimated times of arrival (ETA).
• Provide clear and helpful information to valued customers.
• Collaborate with mobile fitters and third-party engineers to reduce site delays.
• Manage personal and shared inboxes, ensuring timely responses and proper organisation.
• Communicate effectively with customers, depots, fitters, and suppliers.
• Assist with administrative tasks as needed.
• Escalate any issues related to depots or suppliers to the Hire and Service Supervisor.
• Work closely with the mobile controller to manage site ETAs and follow up on third-party updates.
• Resolve customer queries via phone and email with professionalism and efficiency.
• Share asset information with clients when needed.
• Deliver outstanding service to both new and existing clients across all channels.

• Strong spoken and written English (Grade C or above in GCSE English Language required).
• Excellent organisational and negotiation skills.
• Confident communicator, whether over the phone, via email, or face-to-face.
• A proactive team player with a "can-do" attitude.
• Proficiency in Microsoft Excel and Office.
• Ability to thrive under pressure, multitask, and manage your workload effectively.
• Previous experience in a customer service role is essential.
• Familiarity with the plant hire industry is a plus!

• Competitive annual salary.
• Up to 25 days of annual leave, plus bank holidays.
• An extra day off on your birthday!
• Access to a fantastic range of benefits, including retail discounts and a holiday buy scheme.
• A fun, supportive work environment with a team that truly appreciates your efforts.

If you're ready to embark on a rewarding career with a passionate team, apply now! We can't wait to welcome you aboard as our next Customer Care Advisor.

Adecco is a Disability Confident employer. We are committed to running an inclusive and accessible recruitment process, supporting candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage, please let us know-we're here to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

• General administrative duties
• Building relationships with all current clients and customers.
• General Secretarial duties
• Providing excellent customer care to current clients/accounts
• Provide support and aftercare to current clients/accounts
• Learning and developing knowledge of the excellent product range which is the best quality on market
• Working closely with Directors ensuring all clients/accounts are updated and happy with services.
• Keeping well on top of the account/customer care, ensuring all clients concerns or queries are dealt with before they become an issue.  

• Organised individual with an eye for detail
• Warm, friendly and personable demeanour who enjoys speaking to people.
• Excellent relationship builder, thrives in creating and maintaining excellent rapport.
• Strong willingness to learn the business, products and offerings
• Thrives within a customer facing role
• Kind, polite and caring personality who enjoys customer care
• Comfortable with the use of Microsoft & computer systems to log information
• Can easily commute to Cramlington

Are you currently working in hospitality or retail and looking to transfer your customer service skills into an office based role?

Do you want to join a business which will invest in you from day one provide the best training and progression plan?

Would you like to join a fun and vibrant team?

Then please apply now we are looking for a Customer Care Advisor!

Client Details

Are you currently working in hospitality or retail and looking to transfer your customer service skills into an office based role?

Do you want to join a business which will invest in you from day one provide the best training and progression plan?

Would you like to join a fun and vibrant team?

Then please apply now we are looking for a Customer Care Advisor!

Description

As a Customer Care Advisor you will be working within the remortgage department assisting clients with their transaction.

You will be supporting with the caseload and will be forefront of the business for clients assisting with a range of queries providing excellent support and guidance.

The role will be chasing up documents and details which are required you will be processing these accordingly and updating the case management system.

There will be lots of liaising and handling queries from banks and third parties alongside working closely with other members of the business to provide a seamless process.

If you are passionate about customer services enjoy working in a fast paced environment then we would love to hear from you!

Profile

Previous customer service experience this could be from a range of backgrounds such as retail and hospitality

A confident telephone manner with excellent communication skills

Able to work in a fast paced environment and the ability to prioritise a high volume caseload

Passionate about helping and supporting customers

Good attention to detail and organisation

An excellent team player

Job Offer

Salary of 24000+ monthly bonuses+ reputable business within the Legal Sector+ full training provided+ no experience required+ structured career path in place for all employees+ sponsorship of legal qualifications+ central location in Hull+ excellent benefits+ hybrid working+ no shift patterns or weekends+ superb offices and facilities+ fun and vibrant team+ regular socials and incentives+ immediate interview

Customer Care Manager - Permanent - Birmingham & West Midlands- 40,000 - 45,000

Introduction & Role

We are currently representing a House Builder, who are seeking a Customer Care Manager to join their team on a permanent basis.

The position is based both at office and on site.

Day to day

• Carrying out defect inspections on all propertiesacross the region (West Midlands)
• Manage project works ensuring the customer is kept up to date at all times.
• Coordinate remedial works to clients' satisfaction professionally and in a timely manner.
• Act as primary point of contact for clients ensuring strong relationships built with relevant key contacts.
• Attend end of defect inspections.
• Proactively manage the process and communicate to the business and the clients regularly.
• Supporting the Head of department, managers and wider team.
• Feedback to the department on continuous patterns that arise to ensure quality is upheld across all builds.
• Assist the Head of Customer Care ad-hoc as required.
• Writing reports from inspections to discuss with the Customer Care department and relevant stakeholders.

Key Skills required

• Previous experience within a Customer Service Manager role in the new homes or Housing industry. This may also suit an individual who is looking to take their next step up and has already had exposure andexperience carrying out inspections within the above industries.
• NHBC knowledge.
• Flexibility to travel across West Midlands sites.
• Excellent communication and customer facing skills
• Excellent report and email writing skills and proficient with IT.

Please apply below or contact Chris Ellis at Wheatstone Solutions for more information.

TSR are currently recruiting for an experienced Customer Care Coordinator for a top new build housing developer based in Leicester.

This is a permanent role and we are looking for candidates who have Housing experience as well as high levels of Customer Service skills.

The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships.

Duties

- Liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries.

- Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales

- Maintain regular communications/updates with the customers

- Always follow the principles set out in the Customer Journey program

- Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged

- All defect repairs to be logged accurately

- Maintain accurate and concise records of all repairs, solutions and notes/comments

- Assist the Head of Customer Care to prepare informative and accurate reports for management meetings/director's meetings as required

- Responsible for managing all maintenance items properties and liaising with purchasers and subcontractors

- General administration duties for the Head of Customer Care

- Ensure the Customer Journey protocols are achieved, in the time frame allocate

- Comply with our GDPR policy

- Plan and monitor the work of the customer care supervisor in advance to ensure continuation of work.

- Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with customers for the Customer Care Manager.

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.

Customer Care Administrator

Mid Kent

Full Time – Office Based

We're looking for a confident and proactive Customer Care Agent to join our client on a full time basis. You'll collaborate across departments to manage first-line customer enquiries and carry out sales administration tasks, ensuring high service standards and on-time delivery.

Key Responsibilities:

• Handle customer queries and complaints via phone and email, delivering quick and effective resolutions.
li>Support national account operations to ensure all orders are processed accurately and on time.
• Use internal systems (CRM, order portals, etc.) daily to maintain up-to-date customer records and order status.
• Work closely with Key Account Managers to flag and address any service issues.
• Meet daily targets and SLAs by effectively managing and prioritising your workload.
• Share feedback to help improve the customer experience and streamline internal processes.

About You
We’re looking for someone who brings:

< i>Proven customer service experience, ideally within B2B or sales administration.
• Confident phone manner with strong written and verbal communication skills.
• Tech-savviness, with experience using CRMs (Hubspot, Salesforce, Zendesk) and Excel.
• Strong attention to detail, self-motivation, and the ability to excel in a fast-paced environment.
• A customer-first mindset and the ability to champion customer needs internally.

This is a great opportunity to join a growing company that values its team. Enjoy 23 days holiday plus all bank holidays, along with a generous staff discount on our full product range.

This role is being handled by Nicole Howe , Recruitment Consultant of Business Support for Pearson Whiffin Recruitment .

Not quite the role you are looking for?

Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.

Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.

By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!

Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.

Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.

By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!

Customer Care Advisor 25K-27,500K Havant Office Based

I am delighted to be supporting an exceptional business who put the customer first, and quality of service in all they do! Looking for a Customer Care Advisor to join their friendly, professional team.

This is an exciting opportunity for an individual to really grow and develop their career within a company that will support, train, and develop you on this journey.

Office based Monday to Friday.

Your position will be to provide exceptional customer service and support, and upselling opportunities, using your strong communication skills, processing orders, dealing effectively and confidently with customer enquiries by telephone, email, social and web.

You will take great pride and gain pleasure in ensuring the best level of customer service, solving any problems raised and fostering long-term customer relationships which in turn drive revenue.

Role duties:

* Process customer orders accurately and in compliance with company policy and procedures.

* Monitor order status, communicating any issues to customers.

* Liaising with customers building solid relationships and providing excellent customer service, ensuring customer care calls are carried out across key accounts.

* Respond to customer enquiries providing after sales support, including technical advice.

* Accurately maintain records of customer on the CRM system.

* Actively seek to increase customer order values through offering additional products and services and achieve monthly sales budget.

* Provide product/service information to customers, addressing questions and demonstrating a thorough understanding of our offerings.

* Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.

You will bring with you:

* Strong verbal and written communication skills, sharing information clearly, professionally and courteously.

* Previous sales experience with proven success in sales through a service

* Excellent problem-solving skills, with the ability to think analytically and provide effective solutions.

* Empathy and patience when dealing with customer concerns, demonstrating a customer centric approach.

* Strong organisational and multitasking skills, with the ability to prioritise and manage time effectively.

* Ability to keep calm under pressure.

* Ability to adapt to changing priorities and work well in a fast-paced environment.

* Positive attitude, resilience, and a strong commitment to delivering excellent customer service.

* Use of Microsoft Excel, Word. (SharePoint, Business Dynamics, Dynamics 365 would be an advantage)

INDCP

Customer Service Advisor - Leeds

RG Setsquare are working in partnership with a leading Housing Development organisation based in Leeds. We are looking for an enthusiastic individual to work as a Customer Service Advisor working for the Customer Care Team based in Leeds. You will provide an efficient and effective customer care service, liaising with customers, contractors, site and management team, whilst maintaining effective working relationships.

Your new role as Customer Service Advisor:

As the Customer Service Advisor you will provide efficient and customer care service, managing and continually improve the customer service experience for customers to support their ambitions and a leader in customer service in the homebuilding industry. You will liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints/queries, maintaining a professional and courteous at all times.

The Experience & Qualifications Required:

You will possess strong customer service skills, ability to manage complaints, enthusiastic, self-motivated and have excellent levels of numeracy and skilled in verbal and written communication.

For further information please contact Sam Atkinson from Resourcing Group on (phone number removed).

RG Setsquare is acting as an Employment Business in relation to this vacancy.

Join a Leading Fortune 500 Company on the Rise! Amphenol Advanced Sensors is a successful and rapidly growing Fortune 500 company, offering an excellent opportunity for a Customer Care Representative to join the team.

Location: Taunton, TA2 8QY

Salary: Competitive

Job Type: Full-time, Permanent

About Us:

Amphenol Advanced Sensors is a pioneering leader in advanced sensing technologies and innovative embedded measurement solutions tailored for regulatory and industry-driven applications. Our focus is on creating value by delivering crucial information for real-time decision-making.

We provide domain expertise, swift customisation, world-class manufacturing capabilities, and foster enduring customer relationships, all aimed at delivering the utmost value in terms of cost of ownership for our customers. Don’t miss out on this opportunity to join a successful, growing Fortune 500 Company!

Customer Care Representative – The Role:   

As a Customer Care Representative, you will be the first point of contact for our customers, ensuring smooth and efficient handling of orders and inquiries.

To work closely within the Customer Care Team and with Sales Account Managers, in order to provide a full range of customer service and administrative support, together with working closely with both internal and external customers.

Customer Care Representative – Key Responsibilities:

- Managing the customer order process: booking, PO verification, and order handling

- Providing pricing and delivery information using established tools and processes

- Supporting Sales Account Managers with exhibitions and customer interactions

- Handling telephone and email inquiries from internal and external customers

- Maintaining electronic and manual filing systems

- Managing incoming and outgoing mail for the site

- Assisting with new account and credit term applications

Customer Care Representative – You:

- Minimum 2 years experience in a sales/customer service office environment

- 5 GCSEs (A–C) and NVQ in Customer Service is desirable

- Confident user of Microsoft Office Suite

- Able to build strong connections with customers and internal teams

- Organised and detail-oriented with excellent communication skills

Customer Care Representative – Benefits:

- 26 days annual holiday + Public Holidays

- Defined Contribution Pension

- Group Life Assurance

- Group Income Protection

- Free car parking

To submit your CV for this exciting Customer Care Representative opportunity, please press ‘Apply’ now with a comprehensive cover letter telling us why this role is for you.