2,556 Customerservice jobs in the United Kingdom
customer care rerepresentative
Posted 6 days ago
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Job Description
The Company Specializes in ;
• nbound & Outbound Communication – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
• Order Shipment Support – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
• P lem Resolution – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
• A unt Management – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
• Pro s Improvement – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
• Per mance Metrics – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
• Tea ollaboration – coordinate with logistics, finance, and IT to resolve cross‑functional issues; Participate in daily huddles and training sessions.
# Required Qualifications & Skills
• Exp ence: 1‑2years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
• Techn l: Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
• nguage: Fluent English (spoken & written); additional Nigerian language skills are advantageous.
• ft Skills: Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.
# What We Offer
• Compe ive salary + quarterly performance bonus.
• mprehensive health, dental, and vision insurance.
• ructured onboarding and ongoing training programs.
• iendly, growth‑oriented work environment with clear career pathways.
Company Details
Customer Care Agent
Posted 2 days ago
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Customer Care Agent
We are looking for 2 proactive and enthusiastic Customer Care Agents (one part-time 3 days per week and 1 full-time 5 days per week) to join the exceptional Supporter Care team.
Position: Customer Care Agent
Location: Milton Keynes – Hybrid (2 days per week in MK office)
Hours: Part time and Full-time
Contract: x 1 Permanent – Full Time - 36.5 hours per week, x 1 Permanent – Part Time - 22.5 hours per week
Salary: £25,080 pro rata, per annum plus good range of benefits
Closing Date: November 5, 2025. We reserve the right to interview candidates and close the ad ahead of the closing date should a strong candidate be identified
Interview Date: Interviews: 11th November 2025
About the Role
This role delivers high quality customer service to supporters, and especially child sponsors. The successful candidate will use their excellent communication skills and proactivity to handle all support queries using all channels including telephone, email and post using the highest standards of customer service.
Key Responsibilities
- Create and maintain accurate supporter records in line with all relevant regulations including those relating to data protection, child protection and safeguarding.
- Effectively resolve complaints from supporters within agreed SLA’s, in a way that maintains their support of the charity.
- Carry out outbound calls to supporters to encourage them to maintain and increase their support & Sponsorship. Ensuring retention KPI’s are achieved, and cancellations are minimised.
About You
This role IS for you if…
- You are a strong communicator, both on the phone and in writing
- You remain calm and empathetic when handling challenging or emotional conversations
- You enjoy speaking with people from all backgrounds and building positive connections
- You work well in a team and are motivated by shared goals
As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations. Inspired by the Christian faith, the team serve alongside children of all faiths and none through long-term development projects, emergency responses and advocacy in almost 100 countries.
In addition to the salary offered, we offer:
- A flexible and supportive working culture
- Pension scheme (with employer contributions)
- Generous holiday allowance
- Free parking (Milton Keynes office)
- Opportunities for faith-based gatherings, prayer, and devotionals
- A welcoming, purpose-driven team who are passionate about making a difference
About the Organisation
Join an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy the organisation has helped bring lasting change to millions of children, over more than 60 years. As a Christian charity, everything is motivated by faith as we strive to reflect God’s unconditional love.
An offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.
We value diversity and aspire to reflect this in the workforce. We particularly welcome applications from under-represented sections of the community. The organisation also operates flexible working policies and practices. As a Disability committed employer we encourage qualified individuals with a disability to apply and request a reasonable adjustment if you are unable or limited in your ability to use or access as a result of your disability.
Please note the organisation can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client’s Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3.
You may also have experience in areas such Customer Care, Customer Support, Customer Service, Customer Agent, Supporter Care, Supporter Engagement, Customer Liaison, Helpdesk, Helpdesk Agent. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Customer Care Executive
Posted today
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Customer Care Advisor
Posted 2 days ago
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Job Description
**Hours** : Monday to Friday, 36.25 hours per week (between 8am and 6pm)
**Working style** : Hybrid and flexibility to work 15 days per year from abroad anywhere in Europe
**Location** : NG2 Business Park, Nottingham (must live within commutable distance)
VF Corporation is looking for an outstanding **Customer Care Advisor** to join our Customer Service Team in Nottingham.
VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands, including **The North Face, Vans, Timberland, Dickies.**
At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. Our purpose unites us and leads us to pursue our goals, together. This is our calling.
**Let's talk about the role**
If you are fluent in verbal and written English this is an exciting time to join our ever-growing eCommerce team that provides an exceptional service to our online consumers.
As a Customer Care Advisor you will be responsible for putting our customers at the heart of everything you do. You will be their key contact via email, telephone and online chat to support the customer shopping journey. You will exceed their expectations by providing a friendly and personalised response whilst delivering the highest levels of service.
**How You Will Make a Difference:**
You will be delivering an unbeatable service to our Customers, being responsible for:
+ Communicating with customers by telephone, email and online to provide outstanding service
+ Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries
+ Discussing new products and managing multiple tasks to promptly resolve customer queries
+ Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience
+ Updating our systems and working with marketing, retail and other teams to further improve customer service and satisfaction.
**Skills to success**
+ Fluent in English, able to communicate both verbally and in writing in a clear and concise manner
+ Customer focused to achieve the best results for your customers and the business
+ Flexible to meet the changing needs and varying deadlines of our business
**What's in it For You**
We're in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That's why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we're the total package:
+ A supportive feedback-based culture where respect and integrity guide us in what we do
+ An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together
+ Be part of an iconic lifestyle brand in a multi brand, multi countries organization
+ 50% employee discount on all VF brands both in store and online
+ Subsidised canteen and break out areas offering complimentary hot drinks
+ Health Shield membership and access to numerous health and wellbeing initiatives
+ Employee Assistance Program, offering access to free services such as Mental Health and wellbeing support as well as legal and financial advice.
+ 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off
+ 12% contributory smart pension scheme (8% on us, 4% from you)
+ Cycle to work scheme
+ Free secure onsite parking and discounts with local public transport
**Free to Be, Inclusion & Diversity**
As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.
If you like what you have read and want to join our team then we would like to hear from you
R-
VF Diversity Vision Statement
VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.
Customer Care Representative
Posted 2 days ago
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Job Description
**A Day in the Life**
By joining Customer Care & Order Operations (CCOO), you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world.
Working in CCOO means being close to our customers and critical people inside hospitals, (nurses, physicians, procurement departments, suppliers, national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.).
The role is permanent and based at the Watford office (hybrid working model 3/2). Monday and Thursday being office days.
**Responsibilities may include the following and other duties may be assigned:**
+ Provide day-to-day support in Medtronic's Order-To-Delivery processes as well as Supply Chain through analytical and operational support
+ Contribute to the company goals in the areas of customer satisfaction
+ Responsible for handling all incoming calls and e-mails to shared mailboxes, prioritizing urgent enquiries/orders, and taking ownership to resolution
+ Responsible for issue resolution and reactive communication towards the customer/patient
+ Contribute to process improvement / standardization (internal/external) and be able to participate or lead projects
+ Support Strategic Accounts, deliver a seamless, value-added service
+ Be responsible for capturing and documenting customer/patient specificities in internal systems
**Required Knowledge and Experience:**
+ Experience in an office team based environment
+ Computer literate
+ Good communication skills (telephone and email)
+ Strong customer relationship buildings skills
+ Ability to cope with stressful situations
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
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Administrator - Customer Care
Posted 3 days ago
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Job Description
**Responsibilities:**
+ Performs daily required administrative functions in accordance to written process maps.
+ Interacts with and supports Sales and Sales Management including updating and generating reports, reconciling daily transactions, and assisting in providing customer service.
+ Responds and acts on submittals within Sales Portal in specified time periods of request.
+ Performs timely and accurate completion of branch audit and compliance steps per established guidelines.
+ Maintains high level of organization of tasks between assigned branches.
+ Documents and submits individual task KPI data used for process improvement.
+ Assists Customer Care Manager in development and training of employees.
+ Researches tax and freight claims and runs credit memo when appropriate.
+ Works with Financial Services to clear claims.
+ Adds new customers into WESNET and PACT and runs WESNET user branch security reports. Notifies branch administrative manager if any discrepancies.
+ Performs basic accounting duties such as light accounts receivables and payables and invoice approval preparation.
+ Completes various branch reports such as tax reports and Wesnet security reports.
**Qualifications:**
+ High School Degree or Equivalent required; Associate's degree preferred
+ Administrative experience
+ Ability to multi-task
+ Strong verbal and written communication skills
+ Strong computer skills, including in Microsoft Office
+ Ability to work in a team environment
+ Attention to detail
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits ( and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here ( and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._
Customer Care Specialist
Posted 28 days ago
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Job Description
Do you enjoy solving problems?
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, the Team
Our teams are collaborative and forward-thinking; the successful candidate will work closely with our Sales Organisation, Customer Operations, and Customer Support teams. You will be a collaborative team player, with ability to influence, communicate and solve problems effectively. As a team, we work in an environment that empowers our employee's and provides everyone an opportunity to deliver the best possible experience & share ideas to drive continuous improvement.
About the Role As a Customer Care Specialist, you will play a pivotal role in delivering exceptional service by managing customer complaints with empathy, precision, and regulatory compliance. You'll lead the end-to-end resolution process, ensuring all cases are handled fairly and in accordance with FCA, ICO, and GDPR standards. Your ability to maintain accurate records and collaborate across teams will be key to resolving complex issues and driving continuous improvement.
Beyond complaint handling, you'll champion customer experience enhancements by leveraging Voice of Customer (VoC) insights and Net Promoter Score (NPS) feedback. Your analytical skills will help uncover service gaps and inform proactive strategies that prevent issues before they escalate. This role demands a customer-first mindset, resilience under pressure, and a collaborative approach to problem-solving. You'll be empowered to influence change, improve processes, and ensure every customer interaction reflects the organisation's commitment to excellence.
Responsibilities:
+ Lead the end-to-end handling of customer complaints, ensuring timely, fair, and empathetic resolution.
+ Ensure all complaint handling processes comply with FCA and ICO regulations.
+ Prepare regular reports and insights on complaint trends, root causes, and resolution effectiveness.
+ Coordinate and implement enhancements to the customer journey based on Voice of Customer (VoC) feedback.
+ Analyse customer interaction data, complaint trends, and service metrics to identify emerging issues or friction points.
+ Develop and implement proactive strategies to address potential problems before they escalate into formal complaints.
+ Work closely with operational teams to ensure early intervention and resolution of customer pain points.
+ Support internal audits and contribute to the development of policies and procedures related to complaints and customer experience.
Requirements:
+ Proven experience in managing customer complaints and driving customer experience improvements.
+ Strong understanding of FCA and ICO guidelines.
+ Excellent communication and interpersonal skills, with the ability to engage empathetically with customers.
+ Resilient and calm under pressure.
+ Experience in analysing customer data to identify trends and inform decision-making.
+ Experience working with VoC platforms and NPS tools is desirable.
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Generous holiday allowance with the option to buy additional days
+ Health screening, eye care vouchers and private medical benefits
+ Wellbeing programs
+ Access to a competitive contributory pension scheme
+ Save As You Earn share option scheme
+ Travel Season ticket loan
+ Electric Vehicle Scheme
+ Optional Dental Insurance
+ Maternity, paternity and shared parental leave
+ Employee Assistance Programme
+ Access to emergency care for both the elderly and children
+ RECARES days, giving you time to support the charities and causes that matter to you
+ Access to employee resource groups with dedicated time to volunteer
+ Access to extensive learning and development resources
+ Access to employee discounts scheme via Perks at Work
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
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Customer Care Executive
Posted 4 days ago
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We’re looking for experienced customer service professionals to join the growing team based in our Coventry city centre offices.
This role would suit anyone who has previously worked in a contact centre environment and is truly passionate about delivering customer first experiences, based around the idea of "getting it right first time". Experience of working in the energy or utilities sector is highly desirable but isn’t essential, however you must have proven experience in a customer service setting in order to be considered for this role.
In this role you will be:
- Answering inbound phone calls from customers and resolving customer queries as efficiently as possible.
- Monitoring customer email inboxes and web chats, providing responses within KPI timeframes at the highest levels of customer care.
- Working with your colleagues to share experience and skill in answering customer queries, using your adaptability to work with the changing priorities of a busy contact centre environment.
Working Pattern
This role is based in our Coventry City Centre offices and is Monday to Friday, with an hour for lunch. There is no evening or weekend working for this role.
What can we offer?
This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes;
- Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support. We also offer a life assurance and income protection scheme from day one!
- Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success.
- Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from - supporting our commitment to the energy transition.
- Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values.
On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career!
Working with us at Corona Energy:
At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful - these are underpinned by our central value "Customer First". This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team recognising our outstanding employee experience!
To support this experience, we also offer our team:
- Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day.
- An annual focus on wellbeing with events and activities to support your health, wealth and inner-self!
- An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time.
- The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.
If you are looking for a career that is all about positive energy, we would welcome your application!
Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.
Customer Care Coordinator
Posted today
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Job Description
Caralex Recruitment Limited have been asked to recruit a Property Customer Care Coordinator for a leading property company based in Oxford.
The role will entail taking inbound calls from customers wanting to report issues with their property, logging these calls onto their database system, handling escalation, appointing relevant tradesman to visit properties to rectify the faults as appropriate and then closing out the defects to a satisfactory conclusion.
You will ideally have customer service experience, preferably within the property industry.
Customer Care Associate
Posted today
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Job Description
Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest-growing beauty brand in the UK and are driven by a passionate and innovative team to achieve our mission. We’ve brought together a world-class group from a wide range of industries. As we grow at speed, we need brilliant people (like you!) to join us on our journey and help us deliver our goal.
ABOUT THE ROLE
We have an exciting opportunity for a Customer Care Associate (6-month fixed term contract) to join our team at Townhouse. You’ll be at the heart of delivering exceptional service to our customers, ensuring every interaction is professional, empathetic, and leaves a lasting positive impression.
In this role, you’ll be the first point of contact for customer enquiries across multiple channels including phone, email, chat, and social media. You’ll resolve issues, provide accurate information, supporting both our customers and our Salon Team Members day-to-day, all while maintaining our signature high standard of customer care.
This is the perfect role for someone with contact centre experience who loves problem-solving, thrives in a fast-paced environment, and is motivated by creating outstanding customer experiences.
RESPONSIBILITIES
- Respond promptly and professionally to enquiries across phone, email, chat, and social channels.
- Troubleshoot and resolve complaints and concerns with empathy and efficiency, striving for first-contact resolution.
- Build a strong understanding of our products and services to confidently support and advise customers.
- Capture and share feedback to help us improve our services and processes.
- Identify opportunities to enhance the customer experience through relevant recommendations.
- Work closely with sales, marketing, and operations teams to support overall customer satisfaction strategies.
ABOUT YOU
- Minimum 1 years’ experience in a customer-facing contact centre role.
- Excellent communication and interpersonal skills.
- Proficient with Microsoft Office and CRM systems (Zendesk experience a plus).
- A collaborative team player who supports colleagues and isn’t afraid to ask for help.
- A natural problem-solver with great attention to detail.
- Calm under pressure, empathetic, and professional in difficult situations.
- Tech-savvy and comfortable using multiple communication channels.
- Organised with strong time-management skills.
- Positive, proactive, and motivated to go above and beyond for customers.
LOCATION
This is a full-time, 6-month fixed-term contract based at our Support Centre in Central London. We offer a hybrid working model, aligned with role requirements.
EMPLOYEE BENEFITS AT TOWNHOUSE
- Private healthcare and wellness support – Including free telephone/video GP appointments and private hospital treatment if there is a long NHS wait.
- Shopping discounts – Save money every day with a range of retail discounts.
- Birthday Pamper Party – During your birthday month, bring a friend for a free signature manicure/pedicure and a glass of bubbles!
- Social Budget – A monthly budget for your manager to treat your team to lunch, pampering, or a night out.
- Holiday on us – One extra day paid holiday for every whole year you’ve been with Townhouse, up to 5 extra days.
- Employee Discount – 75% off treatments.
- Interest-free advance – Up to £50 per day you’ve worked in a month to help with emergencies without interest costs.
EQUAL OPPORTUNITIES
We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace.
Apply Now and Be Part of Our Exceptional Team!