46,903 Customerservice jobs in the United Kingdom

Theale, Berkshire | 12pm to 8pm | Sunday to Thursday | Hybrid 

Create exceptional experiences as a Customer Care Coordinator - Have you got experience working in a call centre environment and have outstanding written and verbal communication?

Our client, a leading provider of Managed Equipment Services (MES) to the NHS and private healthcare sector across the UK, is looking for an experienced and motivated Customer Care Coordinator to join their fast-paced team in Theale, Berkshire.

To be successful, you’ll need at least 3 years of UK-based relevant experience and the confidence to deliver clear and professional communication every time.

During training you will be based at their head office in Theale, after training the role will be hybrid (hybrid days negotiable however weekends will be WFH)

Responsibilities

• Provide outstanding customer service to improve customer satisfaction and nurture client relationships
li>Operate with self-awareness inspiring a culture of continuous improvement
• Place customers at the centre of everything you do, understanding their wants and needs
• Maintain the critical link between clients, service providers and operations managers to achieve a best-in-class service

Key Accountabilities

• Working as part of a team to ensure processes and procedures are followed accurately and are aligned to the Customer Care Standard Operating Procedures
• Coordinating the daily work flow for the management of service delivery to assigned customer contracts
• Answer all telephone calls promptly and appropriately, in line with contractual obligations
• Proactively resolving customer enquiries within first contact
• Diligently monitor the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure via the agreed frameworks
• Setting client expectations and striving to exceed these at all times
• Establish and maintain external supplier relationships to assist with maintaining and exceptional level of customer service
• Performance manage internal and external suppliers ensuring service is delivered within contractual service level agreements
• Produce client facing estimates and quotations
• Process purchase orders
• Coordinate email traffic within the central shared inboxes
• Upload data from service intervention records into the CMMS
• Provide cross-functional support for other sub teams where required

Essential & Desirable Experience

• Working in a call centre environment - Essential
• Ability to manage multiple stakeholders simultaneously - Essential
• Understanding and monitoring service level agreements - Desirable
• Ability to recover customer conflict through the use of positive language - Desirable
• An understanding of medical equipment - Desirable

Essential Skills  

li>Excellent verbal communication
• Excellent written communication
• Intermediate IT skills to include Excel, Word and Outlook
• Self-motivated with a flexible can do attitude
• Adaptability to change
• Good inter-personal skills, must be able to work as part of a team as well as individually

Desirable Qualifications

• NVQ 1-4 Customer Service
• Vocational Customer Service Certificate

Benefits

• Private Healthcare
• Employee Assistance Programme
• Salary Sacrifice Pension Scheme
• Electric Car Scheme
• Cycle to Work Scheme

A DBS Enhanced Disclosure is required for all applicants.

If you have all the skills above and feel this is the role for you, please do not hesitate to contact Louise at One to One Personnel or forward your CV to (url removed)

Customer Care Coordinator

Location: Theale, Berkshire

Salary: Negotiable

Permanent

Hours: 37.5 Hrs Monday - Friday You will be required to work shifts Monday- Friday between 8-6PM so 8-4/9-5/10-6 this would be on a rota basis. Please only apply if you are flexible regarding hours of work.

This fantastic client is recruiting for a Customer Service Coordinator on a permanent basis based in their busy Theale office. This organisation works within the healthcare industry and are a leading service provider of Managed Equipment Services (MES) for the NHS and the private health sector in the UK.

After training you will have the option to work from home 2 days per week at your managers discretion. Our client is seeking a candidate with proven office based customer service skills. For this role you will need excellent IT skills, strong administration and both verbal and written communication skills.

As a Customer Care Coordinator, you will be responsible for:

• Providing outstanding customer service to improve satisfaction and nature client relationships.
li>Operate with self-awareness inspiring a culture of continuous improvement.
• Place customers at the centre of everything you do, understanding their wants and needs.
• Maintain the critical link between clients, service providers and operations managers to achieve a best-in-class service.
• Handling inbound telephone calls promptly.
• Proactively resolving customer enquiries.
• Producing quotations and estimates.
• Processing purchase orders.
• Coordinating email traffic within shared inboxes.

The successful Customer Service Advisor will have the following related skills / experience:

• Working in a call centre environment
• Excellent communication skills
• Intermediate IT skills to include Excel, Word and Outlook
• Strong attention to detail
• Self-motivated with a flexible can-do attitude
• Good inter-personal skills, must be able to work as part of a team as well as individually
• An understanding of medical equipment desirable but not essential

Benefits:

• Private healthcare
• 25 days holiday +

Customer Care Coordinator 

St Albans

Up to £35k plus benefits

About the company:

Are you passionate about delivering exceptional customer service and driving continuous improvement. Our client are looking for an experienced Customer Care Coordinator to join their regional customer service function and ensure their homeowners enjoy the quality, reliability, and support they deserve.

About the opportunity:

We are looking for a motivated individual to join our team and undertake the following responsibilities:

• Process customer complaints, snagging and assist with any related issues.
li>Maintain regular communication and updates with customers.
• Provide general administrative support to the Head of Customer Care.
• Handle customer queries and complaints effectively.
• Liaise with Site Managers, Contracts Managers, and the Construction Director to coordinate meetings with customers on behalf of the Customer Care Manager.

About the benefits and rewards:

The salary will be dependent on the level of exposure to customer service roles. The company offers excellent opportunities and offers a basic salary in the region of up to £35k DOE. In addition to the basic salary there will be further company benefits.

About the requirements:

li>Proven experience in a customer service role with a residential developer.
• Open to challenges and skilled at providing effective solutions to concerns.
• Polite, professional, and an outstanding communicator.
• Able to act quickly and make decisions.
• Proficiency in IT systems, including customer relationship management (CRM) tools.
• Committed to fostering Diversity and Inclusion in the workplace.

Role: Customer Care Coordinator
Location: Warrington

Salary: 25,000 - 30,000 (Dependant on experience)

(Pension, Bonus scheme, 26 days holiday)

Are you passionate about delivering exceptional customer service in the housing sector?
Do you thrive in a fast-paced, supportive environment where your contribution genuinely matters?

We have a fantastic opportunity for a Customer Care Coordinator to join a well-established and respected housebuilder based in the Warrington area.

The Company:

Operating across the UK, this award-winning housebuilder is known for delivering high-quality, affordable homes-often supporting first-time buyers and families taking their next step up the property ladder. The business is regionally focused, with a strong presence in the North West, and has a proud reputation for community-focused development and customer satisfaction.

The Role:

As a Customer Care Coordinator, you will play a key role in delivering a 5-star aftercare experience to homeowners. Working closely with internal teams and external contractors, you'll ensure that any reported issues-such as defects or snags-are resolved quickly, professionally, and with a focus on quality.

You'll act as the central point of contact for customers post-completion, guiding them through the resolution process with empathy and efficiency while keeping all stakeholders informed.

Key Responsibilities:

• Manage incoming customer queries via phone, email, and voicemail.
• Log and coordinate reported defects, liaising with site teams, subcontractors, and in-house technicians to ensure timely and effective resolution.
• Maintain accurate records of customer interactions and case updates.
• Ensure all responses meet agreed SLAs and quality standards.
• Support the wider customer care team and contribute to service improvement initiatives.
• Promote a positive, solutions-focused customer journey from move-in through to resolution.

Ideal Candidate Profile:

• Experience in customer service, ideally within the housebuilding or construction sector.
• Excellent interpersonal and communication skills-both written and verbal.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Confident managing multiple tasks and priorities in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.
• An understanding of construction methods or the NHQC (New Homes Quality Code) is desirable but not essential.

Our client is a House Builder with a reputation for delivering homes across East London and South London.

They are looking to add an additional Customer Care Operative (Technician) to their existing regional Customer Care team.

You will be working on post-completion properties ensuring all defects are rectified within a professional and timely manner, working in customers homes, liaising with customers on issues raised and putting right, within their 2 year defects period.

The duties of the role will be to carry out a high standard of customer service and multi trades / maintenance works within occupied homes.

This includes works from: Carpentry, Plumbing, Decorating, Painting, Mastic, Tiling etc throughout the warranty period.

The role will be to assistcustomers in their homes and carry out works to a high-quality and timely manner. The person will travel across the region covered as necessary, they have sites in Stratford, Newham, Basildon to Streatham and Croydon.

You must have experience working for a House Builder within a similar role such as Multi Trader / Operative

Customer Care Coordinator
Location: Lancashire
Salary: 25,000 - 28,000 (depending on experience)

We are currently working with a client who is seeking a Customer Care Coordinator to join their growing team. This is an excellent opportunity for someone with a background in customer service or coordination who is looking to work in a dynamic and supportive environment. The role reports directly to the Customer Care Manager.

The Role:
The Customer Care Coordinator will be responsible for managing communication between homeowners, site managers, maintenance operatives, and subcontractors. The successful candidate will play a key role in ensuring customer issues are captured, logged accurately, and resolved efficiently.

Key Responsibilities:

• Act as the main point of contact for homeowners requiring post-completion support

• Respond to customer queries and reported defects in a timely, professional manner, in line with company policies and procedures

• Liaise with internal departments such as Construction, Sales, Surveying, and Technical to ensure consistent and effective communication

• Log and track customer issues using internal systems

• Issue and monitor work orders to operatives and subcontractors through to completion

• Maintain compliance with the company's Health, Safety & Environmental policies

• Perform general administrative duties as needed

Candidate Requirements:

• Previous experience in customer service or coordination, ideally in a fast-paced environment

• Background in the housing or construction industry is desirable but not essential

• Excellent verbal and written communication skills, with strong attention to detail

• Ability to stay calm under pressure and resolve issues efficiently

• Proficient in Microsoft Word, Excel, and Outlook

• Experience with COINS software is advantageous, though training will be provided

Benefits:

• Competitive salary depending on experience

• HBF bonus scheme payable after 6-month probation

• 25 days holiday plus

Customer Care Coordinator  –  5* national residential developer 

• Role: Customer Care Coordinator 
li>Reporting to: Customer Care Manager  li>Salary: Competitive base salary and monthly/quarterly bonuses on offer  li>Location: Exeter, Devon
• Working arrangements: Hybrid working between – office, site and home based working on offer
Immediately available 

Customer Care Coordinator – About the role:

We are excited to be recruiting for a Customer Care Coordinator to join our Exeter, South West regional team. 

Due to continued growth and expansion across the region, we are now looking to further strengthen their Customer Care team with the addition of a Customer Care Coordinator, reporting to the Head of Customer Care and Customer Care Manager. 

The Customer Care Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.

Customer Care Coordinator – About you:  

• Previous Customer Care experience within a fast paced and busy environment
• Experience within the housing or construction industry is desired but not essential 
li>The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills  li>Understands importance of Quality standards and procedures and the requirement needed to achieve and maintain a 5* customer service and customer journey
• Excellent telephone manner 
li>Excellent communication skills, both verbal and written  li>Excellent listening skills, understanding customer requirements  li>Proactive and able to take initiative  li>Flexible in approach  li>Competent user of MS Word, Excel and Outlook  li>Experience within the New home environment beneficial but not essential  li>Knowledge of COINS is an advantage but not essential as training will be provided