865 Customer Service Management jobs in the United Kingdom

We are currently recruiting for a a few roles in the Client Support space at Miller from Entry Level to experienced. Main responsibilities are to provide prompt, accurate and effective account management support directly to clients and client facing teams.

• Understand the clients’ business and risk management needs and support the delivery of those needs through the provision of ongoing service
• Initiate and keep track of impending renewals, gathering renewal information in good time to enable terms to be obtained and firm orders placed
• Liaise with Account Executives / Client facing teams to ensure all relevant information is gathered in the preparation of market documentation (Renewals, Endorsements etc) and that it matches the client/markets requirements
• Develop and produce bespoke wordings for clients as well as developing other wording products as required
• Ensure agreed wording changes are incorporated within contracts as required
• Support the creation of presentations for both new and existing clients
• Prepare accurate and timely production of client documentation (Market Reform Contracts, Evidence of Cover, Policies, slips, wordings clauses etc) in accordance with client and market needs. Provide suggestions as to how cover can be enhanced where appropriate?
• Ensure that market documentation is closed in a timely manner, making particular note of Premium Payment Warranty provisions and contract certainty deadlines, diarising as appropriate
• Liaise with appropriate teams to assist the delivery and processing of insurance placements
• Maintain accurate and concise e-files (FLEX) and workflow using appropriate corporate document management systems, as well as providing updates and progress reports to management when required
• Liaise with compliance to ensure all procedures are followed
• Accurate and timely input and recording of data in all applicable systems, including processing of premium, submission of documentation for London Market with Xchanging and monitoring of signings where appropriate
• Liaise closely with other teams to ensure PPWs are met
• Perform quality control checks on all documentation (slips and wordings) prior to broking
• Review, monitor and provide resolution to technical questions from clients, markets, credit control, claims and the business unit, to ensure that the client’s best interests are maintained
• Undertake / authorise second pair of eyes checks at relevant stages of the placement process
• Maintenance of slip and contract through quote and placement process using automation or e-platforms as necessary (ie PPL)
• Organise and assist with wordings contracts reviews in conjunction with Specialist and or Client teams
• Facilitate in the creation of Endorsements / MTA where necessary
• Assist with resolution of contractual issues
• Provide support to tender presentations
• Undertake overseas / electronic marketing of risk where necessary
• Adhere to and meet fully the expectations of Miller, as set out in its policies and procedures, best practise, training material, and embedded in its systems and controls. Our policies and procedures are written to encapsulate the compliance, legal and financial crime related legislation and regulations which apply to Miller.
• Comply with any external rules and requirements imposed on individuals performing their role at Miller, such as Lloyd’s byelaws and FCA rules.
• Promote Miller brand and values to enhance Miller’s reputation in the market

Benefits

On top of a competitive salary we offer a fantastic benefits package including:

• 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%.

• Private Medical Insurance

• Medicare cash plan

• Minimum of 25 days annual leave (with flexibility to buy more)

• Life Assurance

• Income Protection

• Critical Illness cover

• Enhanced Maternity, Paternity Adoption and Shared Parental Leave

About Us
Spreadex has been operating for 25 years as a sports and financial spread betting provider. The business expanded to offer fixed odds betting in 2010, casino betting in 2011 and CFD trading in 2017. Spreadex is the only global operator to offer all these services under one brand.

After 25 years of sustained profits, we're now looking to take the next step and materially grow the business in the next 5 years on both the sports and financials side. Our ambitious plans are being supported by a material increase in our Marketing Budget and our expansion into Denmark. To support this growth, Spreadex is committed to more diversity and equality within our teams.

This opening provides the successful candidate with the opportunity to join a growing team in a vibrant office based in St Albans, just outside London. The role will be a mix of working from the office and working from home.

About The Position
The Client Support area has a wide-ranging remit and operates very much on a team basis. The department prides itself on offering extremely high levels of Customer Service and team members are encouraged to build a strong rapport with clients across our products.

What You Will Be Doing
The successful candidate will be responsible for:

• Assessing new account applications via our Experian systems and ensuring that minimum standards of ID and address verification have been achieved.
• Respond to client emails in a timely and professional manner and deal with client queries over telephone, live chat, and letter.
• The detection and prevention of fraudulent applications/activity.
• Reviewing documentation uploaded by our clients in order to assess appropriate affordability limits.
• Processing of payments to ensure our client receives their funds in a timely fashion.
• Analysing credit requests, authorising appropriate limits and contacting/ chasing debtors.
• Daily administration duties such as daily post, processing client cheques, arranging couriers, scanning and stationary orders.

About You

• Superior customer service skills.
• Professional and friendly telephone manner who can develop relationships with clients and members of staff in the trading room.
• Strong interpersonal skills, an inquisitive mindset and willingness to get involved in the "nitty gritty" aspects of the role whilst having the ability to develop the analytical aspects required.
• Someone who can multi-task, dealing with a wide range of queries regarding spread betting and our company procedures.
• Basic understanding of spread betting and be flexible to work evenings and weekends on a rota basis.

Benefits

• Competitive salary and bonus scheme
• Hybrid working (3 days in office), including 2 weeks remote working from any location after 6 months of service
• 25 days holiday, rising to 30 after 2 years
• Enhanced parental leave
• Contributory pension scheme
• Private medical insurance scheme
• Discounts for gym membership, travel & cinema
• Sabbatical after 10 years' of service

Spreadex has been operating for 25 years as a sports and financial spread betting provider. The business expanded to offer fixed odds betting in 2010, casino betting in 2011 and CFD trading in 2017. Spreadex is the only global operator to offer all of these services under one brand.

After 25 years of sustained profits, we're now looking to take the next step and materially grow the business in the next 5 years on both the sports and financials side. Our ambitious plans are being supported by a material increase in our Marketing Budget and our expansion into Denmark. To support this growth, Spreadex is committed to more diversity and equality within our teams.

Our client is a very well established financial planning firm based in Alderley Edge, Cheshire. They focus on goals-based holistic financial planning, often for people with complex circumstances or approaching retirement. They are also one of the top financial planning companies to work for in their region.

They are currently recruiting a Client Support Executive to join their growing team.

About you
To thrive as an Administrator, you will need specific experience and skills. You should be able to tick these boxes:
· Administration experience, preferably in a financial planning company
· A basic knowledge of investments, pensions and life assurance policies.
· Financial administration qualifications would be advantageous.
· Comfortable using different types of technology and systems, including CRM and project management systems, and a range of investment.

Responsibilities
· Processing authority letters, gathering financial data for new clients and annual reviews.
· Preparing application forms and client documentation.
· Processing financial transactions on platforms.
· Preparing client reviews, including gathering financial data, updating goals information and setting up meetings.
· Dealing with the post, emails and any correspondence relating to clients or their financial situation.
· Providing administrative support to the financial planners and paraplanners as required.
· Supporting clients with administrative queries and communication as required.

What is on offer
The opportunity to work in a supportive environment for continual learning. All technical qualification and training costs are met by the company.
The opportunity to be part of a team delivering truly great financial planning advice to our interesting and varied range of clients, working closely with all our financial planners and paraplanners.
Salary is dependent on experience.

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

In this dynamic and rewarding role, you’ll play a key part in supporting our Associate Consultants, Consultants, and Management in delivering outstanding solutions to our corporate clients.

Acting as the primary Pensions contact for our Specialist Markets team, you’ll encourage positive relationships and ensuring smooth communication.

We’re looking for someone who is passionate about providing a professional service to clients, colleagues, and third parties. You’ll work with clients and our administration team to ensure everything runs seamlessly, while always striving to go above and beyond expectations.

If you’re someone who thrives in a collaborative environment, takes pride in delivering excellence, and is eager to make a real impact in the corporate pensions and employee benefits space, we’d love to hear from you

• Support pension implementations alongside senior management and client owners.
• Anticipate and respond to client needs, ensuring outstanding service.
• Maintain up-to-date technical pensions knowledge to support clients. Provide proactive support to Consultants and Management.
• Develop effective relationships to deliver efficient service. Assist with client governance meetings and support client inquiries.
• Prepare and finalize client reports and presentations. Support campaign management and meeting preparation.
• Maintain knowledge of pension provider systems and portals.
• Monitor income and financial control over client budgets. Identify and progress new business opportunities.
• Handle diary and workflow efficiently. Ensure all client deadlines and service levels are met.
• Handle action points from meetings. Adhere to internal policies, laws, and regulations, putting clients at the heart of our business. Ensure compliance and take ownership for remedial actions if needed.

• Proven technical knowledge of Pensions, including products, markets, and regulatory standards, with ongoing training provided.
• Up-to-date industry, sector, and technical knowledge. Developing skills in communication, questioning, listening, report writing, and presenting.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and relevant internal systems.
• Commitment to treating customers fairly. Strong verbal and written communication skills.
• Excellent organizational skills, with the ability to meet tight deadlines and manage multiple tasks.
• High accuracy and attention to detail, producing high-standard documentation. Client-focused, proactive, and anticipates client needs

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

• Our Business
• Selwood is the leading pump rental solutions company in the UK. We have an outstanding reputation for exceptional customer service backed by one of the largest fleets of quality pump products. Each customer and each project is unique and our deep technical knowledge means we are proud to deliver a bespoke and genuine 24/7, 365 days-a-year service.

This is an exciting time to join Selwood as we drive our business forward and build on a foundation of over 70 year's success within our industry. We are committed to ensuring our staff have the right skills, knowledge & experience to deliver to our customers, as well as creating career paths to help develop, retain, and motivate them.

• About The Role
• We have an exciting new opportunity for a Client Support Co-ordinator to join our team, based out of our Wolverhampton (Birmingham) Branch.

The day-to-day requirement of this role is to be the designated sole point of contact for Key Clients; to ensure their day-to-day requirements are understood, met, and supported to the highest standards to ensure all compliance and reporting requirements are fulfilled for both the Client, and internal stakeholders.

As a Client Support Coordinator, You'll Get To

• Create missing/damage letters by gathering evidence from the different record holding systems and local depots and communicate and negotiate letters with the customers, processing as per the internal procedures and customer contact SLAs.
• Review the labour tasks from installation jobs, liaising with the Installation and Solutions teams to accurately calculate charges to customers. Liaise with customers/sales teams and generating an invoice once the charge has been agreed.
• Raise hire fleet sales quotations and process the sales on the company system
• Act as a single point of contact for customers in relation to the missing/damage or labour costs, whilst communicating with the wider teams to gather information to handle the cases.
• Take ownership of customer problems and disputes, handling these in a professional manner seeking best the possible solution for the customer and the business.

Qualifications & Experience

• Experience working on a hire desk or in a similar role would be advantageous
• Strong communication skills both written and verbal.
• Ability to build and maintain good customer relationships.
• Ability to prioritise workload.
• Literacy and Numeracy Skills
• A good understanding of IT systems including Excel, Word and Outlook.
• Ability to stay calm under pressure.

• A proficient level of problem-solving skills.

• What we can offer you

• We understand balancing work and life commitments isn't always easy, that's why we've designed our benefits package to support you in all areas of life.
• Competitive salary
• Eligible for company bonus scheme (annual and quarterly payments)
• 25 days holiday (plus length of service increases) + 8 Bank Holidays
• Holiday buying (up to an additional week)
• Medical cash plan for yourself – reimburse health costs e.g. dentist or optician, access to 24hour online GP services, discounted gym memberships
• Pension scheme with contribution based on total earnings not just salary
• Life assurance protection at 3 x salary
• Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more)
• Employee Assistance Programme (EAP) & access to Mental Health First Aiders
• Employee referral scheme (up to £1,000 per referral)
• Hybrid working (i.e., working from home and in the office) pattern
• Support for development and training

This role is not open to Agencies - Please no calls or emails - Thank you.

EDI Statement
Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination.

We value transparency, respecting others and understanding differences. We give full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

As part of your recruitment journey, we are happy to support requests for reasonable adjustments.

Kitchen Porter
Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.

What You'll Do
The Kitchen Porter will perform duties which maintain the cleanliness and organization of all food service department areas, utensils, equipment and vehicles in a sanitized and orderly condition. We need someone customer focused, with strong attention to detail, as well as someone highly motivated and ready to work in a team. Our employees use our Core Values to guide their daily work: Genuine, Relentless, Integrity, and Teamwork.

• Care and cleaning of kitchen equipment, dish room and pot washing areas:
• Wash pots, pans, trays and other cooking and serving equipment
• May wash and peel vegetables and fruits
• Operate and maintain dish room equipment according to sanitary standards
• Follow principles of sanitation and safety in handling food and equipment
• Transfer supplies and equipment between storage and work areas by hand or with the use of a hand truck
• Removal of trash, separates into designated containers, and maintain clean floor in kitchen and dining area
• Steam cleanse and/or scrubs out trash and garbage cans
• Food Safety/Sanitation
• Clean up spills in the kitchen, dining area, his/her own work area immediately
• Complete shift work, as assigned, in a timely thorough manner in accordance with department standards
• Inform chef and manager in a timely manner when supplies are low
• Follow and observes all company policies and procedures
• Follow company standards for attendance and punctuality
• Assist in catering orders, prepping and plating food
• Assist other functions as needed
• Maintain and refresh restrooms

• Responsible for Food Safety/Sanitation:

• Responsible for ensuring proper presentation, portion control, and maintenance of proper serving temperatures – follows HACCP standards

• Maintain sanitation and orderliness of all equipment, supplies and utensils within work area
• Handle and ensure that all deliveries are properly stored, according to both state and federal health regulations
• Keep display equipment clean and free of debris during meal service as assigned
• Clean equipment, as assigned and in a timely fashion
• Clean workstation thoroughly before leaving the area for other assignments

• Customer Service:

• Represent company in a courteous, efficient, and friendly manner is all customer and employee interactions

• Interact with customers in a manner to ensure customer satisfaction
• Greet customers courteously
• Relay relevant comments from customers directly to supervisors
• Interact with customers and resolves customer complaints in a friendly and service oriented manner
• Consistently exhibit the ability to keep up with peak kitchen hours and does so calmly, accurately and efficiently

What We Look For

• Previous experience preferred
• Flexible and long hours sometimes required
• Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Ability to stand, sit, or walk for an extended period of time

Who We Are
Convene is a premium hospitality company that designs and operates meeting, event, flexible office, and membership spaces. With a network of 38 locations across nine cities in the U.S. and UK, Convene thoughtfully combines beautiful yet intuitive design, fully-integrated technology services, and a warm and welcoming environment to create a turnkey solution for extraordinary meeting and work experiences. Founded in 2009 with the goal of bringing hospitality and lifestyle into traditional commercial real estate assets, Convene partners with the industry's top landlords to deliver increased value to their assets and premium experiences to their tenants. The company counts Hudson's Bay Company, Ares, and RXR Realty among its investors and has been named one of America's 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In. Learn more at

We're Here For You
At Convene, you'll receive:

• Excellent health coverage for you and your family
• Generous paid time off, including an extra day off for your birthday
• Participation in our pension scheme with contributions from Convene
• Professional development support
• Savings on bikes and equipment through Convene's Cycle to Work programme
• A chance to be part of a dynamic, growing team
• The opportunity to have a significant impact on your team and the business in the work that you do

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.

• Conduct comprehensive assessments of client needs and develop personalized care plans.
• Coordinate and schedule services with healthcare providers, community resources, and support staff.
• Monitor the effectiveness of care plans and make necessary adjustments.
• Maintain accurate and up-to-date client records using digital systems.
• Liaise effectively with families, caregivers, and other stakeholders.
• Provide emotional support and guidance to clients and their families.
• Ensure compliance with all relevant legislation and quality standards.
• Identify and mitigate risks associated with care provision.
• Participate in virtual team meetings and case reviews.
• Advocate for clients' needs and ensure their rights are upheld.

• Conduct virtual client consultations to assess physical needs and wellness goals.
• Provide expert advice on massage techniques, stretching, posture, and general musculoskeletal health.
• Develop personalized self-care routines and wellness plans for individual clients.
• Guide clients on the effective use of our digital wellness platform and its features.
• Create informative content, including articles, videos, and webinars, on various wellness topics.
• Respond to client inquiries and provide ongoing support and encouragement.
• Collaborate with the product development team to improve platform features based on client feedback.
• Maintain accurate and confidential client records.
• Stay up-to-date with the latest trends and research in massage therapy and wellness.
• Offer professional and compassionate support to a diverse clientele.

• Diploma or Degree in Massage Therapy from an accredited institution.
• Minimum of 5 years of professional experience as a practicing Massage Therapist.
• Professional registration/licensure as required by UK standards.
• Extensive knowledge of anatomy, physiology, kinesiology, and various massage modalities.
• Excellent verbal and written communication skills, with the ability to explain complex concepts clearly.
• Strong active listening and empathy skills.
• Proficiency with video conferencing and remote collaboration tools.
• Ability to work independently and manage a remote workload effectively.
• Experience in developing educational content or providing online consultations is a plus.
• Must have a dedicated home office space with reliable high-speed internet and a professional demeanor for virtual client interactions.
• Eligibility to work in the UK.

Professional Support Lawyer (PSL) – Private Wealth | Trusts, Tax & Estates

Location: Exeter, Devon (Hybrid/Flexible Working Available)
Hours: Part-Time (3–4 days per week) | or potential full-time

PSL Opportunity – Private Wealth Team 

Our client, a prestigious UK law firm with a market-leading Private Wealth practice is seeking to appoint a Professional Support Lawyer (PSL) , or an experienced Solicitor / Legal Executive with strong expertise in trusts, estates and tax planning .

This is a newly created role within the firm’s growing Private Client department and offers the chance to step away from fee earning, while still making a strategic impact. With hybrid working, high-quality work and excellent long-term prospects, this is a unique career opportunity in the South West.

Why This Role?

• Join a top-tier Private Wealth team supporting HNW and UHNW clients
• Be part of a dedicated PSL and L&D team, collaborating across offices
• No billing targets – focus on knowledge, training and technical excellence
• Hybrid model – part-time or full-time flexibility available
• PSL experience welcomed but not essential – full support offered for solicitors looking to transition
• Opportunity to influence best practice and contribute to the firm’s national profile

Key Responsibilities:

• Provide technical knowledge support across trusts, tax and estates matters
• Keep the department updated on legal developments, case law and HMRC changes
• Draft and maintain precedents, templates and internal know-how resources
• Deliver CPD training, workshops and legal updates to fee earners
• Support the BD team with technical content for tenders, pitches and thought leadership articles

About You:

• Qualified Solicitor or Legal Executive with 7+ years’ PQE in private client law
• Strong background in complex trusts, estate planning and cross-border tax issues
• Experience advising HNW and UHNW individuals and families
• Confident communicator with the ability to deliver training and guidance
• Previous PSL or knowledge management experience  advantageous, but not essential

Salary & Benefits

• Highly competitive salary package (DOE)
• 28 days’ holiday plus bank holidays, with sabbatical options available
• Hybrid working (office + home balance)
• Generous pension and private healthcare
• City-centre parking space included
• Additional benefits via a flexible rewards platform

Apply Now

This is a rare chance to join a prestigious law firm in Exeter as a Professional Support Lawyer (Private Wealth) – ideal for a private client solicitor seeking a move into a knowledge-based PSL role, or an experienced PSL looking for a new challenge.

Click Apply Now to send your CV.
For a confidential chat about this and other Private Client PSL or Trusts & Estates roles in the South West , contact Paul Norman – Specialist Legal Recruiter .