65 Customer Service Manager jobs in Greater Manchester

Eden Brown are seeking a highly experienced Customer Service Manager working for a well known Housing Association in Lancashire

Being fully responsible managing and mentoring 3 staff you will have extensive Customer Service/ and or Complaints experience

Service Improvement Manager - Job Description

• Oversee and manage the operational delivery of your team, ensuring effective management of resources to meet performance targets and goals.

• Recruit, lead, inspire and develop a team of Officers to support the delivery of the Service Transformation Strategy, setting clear objectives and targets to ensure the desired outcomes are achieved.

• Ensure meaningful and timely data is collected across the widest possible range of insight channels, including but not limited to, complaints and service recovery requests, tenant perception and satisfaction surveys, Speak Out referrals and mystery shopping.

• Analyse and interrogate insight from all channels to identify trends and facilitate data-driven decisions to assist the business to embrace lessons learnt, avoid repeat issues, enhance performance, and ensure customer feedback is at the centre of service improvement.

• Support service managers in using customer insight and feedback to identify trends, highlight areas for development, and inform continuous service improvement.

• Produce relevant reports, dashboards and information regarding customer insight and performance in an easy-to-understand format for a range of stakeholders including business managers and relevant tenant committees.

• Oversee the management of the complaints process, ensuring it is accessible and easy for customers to use, issues are addressed and responded to quickly, and they remain compliant with the Housing Ombudsman's Complaint Handling Code.

• Lead on scrutiny function, using insight to identify and suggest suitable timely topics for Central to consider. Support tenant committee to inform and oversee scrutiny exercises.

• Proactively respond and adapt to change and effectively manage conflicting priorities and deadlines that may arise to ensure key priorities are delivered on time and to an excellent standard.

• Provide expertise and knowledge to identify and recommend solutions, such as changes to policy and ways of working, that will increase customer satisfaction.

• Research best practice across the sector to identify lessons learnt and share this information to the wider business.

• Provide a consistently high standard of customer service to all internal and external customers, ensuring high levels of customer satisfaction are achieved.

Interested candidates will essentially have knowledge and experience across Customer Service/Complaints. Working in Housing isn't essential however could be an advantage

Eden Brown is committed to equality in the workplace and is an equal opportunity employer.

Client Services Manager

-Manchester (Hybrid - 2 days in the office)
-33,000 - 36,000 per annum

We're working with a fast-growing and innovative digital agency who are seeking a Client Services Manager to join their Manchester team. This is a fantastic opportunity for an experienced account manager with a background in digital marketing to take ownership of a diverse portfolio of clients and play a pivotal role in shaping campaigns across SEO, PPC, Paid Social, and Digital PR.

The successful candidate will be client-focused, commercially aware, and passionate about delivering outstanding results.

Key Responsibilities

• Client Management : Lead and nurture a portfolio of clients across multiple service areas.
• Campaign Delivery : Liaise with internal delivery teams, providing clear briefs to ensure client needs are met.
• Strategy & Planning : Convert client marketing plans into targeted campaigns with measurable outcomes.
• Growth & Development : Identify upsell and cross-sell opportunities, forecasting growth potential.
• Relationship Building : Develop a deep understanding of each client's business, brand, and sector.
• Collaboration : Work closely with colleagues across departments on multi-channel campaigns.
• Reporting : Provide clear, detailed monthly reports and regular performance updates.
• Innovation : Contribute fresh ideas to keep the agency at the forefront of digital marketing trends.
• Sales & Targets : Deliver against agreed upsell/cross-sell targets.
• Accountability : Take ownership of client success and maintain open, honest communication.

About You

• 3+ years' experience in client services/account management within a digital agency environment.
• Strong understanding of at least one of SEO, PPC, or Paid Social.
• Excellent communication and interpersonal skills, both written and verbal.
• Confident in reporting, analysis, and presenting campaign performance.
• Highly organised with strong time management skills.
• Experience with CRM systems, Google Analytics, GSuite, and tools such as Slack or Skype.
• Commercially minded with the ability to spot growth opportunities.
• Passionate about digital marketing and delivering exceptional client service.

What's on Offer

• Competitive salary of 33,000 - 36,000 (depending on experience)
• Hybrid working model (2 days per week in the Manchester office)
• A supportive, collaborative, and innovative agency environment
• Opportunities for professional development and career progression

Apply Now

If you're a motivated Client Services Manager looking to join a forward-thinking digital agency and take the next step in your career, we'd love to hear from you. Please click 'apply' or get in touch with Liv Grant @ KRG.

Client Services Manager

-Manchester (Hybrid - 2 days in the office)
-33,000 - 36,000 per annum

We're working with a fast-growing and innovative digital agency who are seeking a Client Services Manager to join their Manchester team. This is a fantastic opportunity for an experienced account manager with a background in digital marketing to take ownership of a diverse portfolio of clients and play a pivotal role in shaping campaigns across SEO, PPC, Paid Social, and Digital PR.

The successful candidate will be client-focused, commercially aware, and passionate about delivering outstanding results.

Key Responsibilities

• Client Management : Lead and nurture a portfolio of clients across multiple service areas.
• Campaign Delivery : Liaise with internal delivery teams, providing clear briefs to ensure client needs are met.
• Strategy & Planning : Convert client marketing plans into targeted campaigns with measurable outcomes.
• Growth & Development : Identify upsell and cross-sell opportunities, forecasting growth potential.
• Relationship Building : Develop a deep understanding of each client's business, brand, and sector.
• Collaboration : Work closely with colleagues across departments on multi-channel campaigns.
• Reporting : Provide clear, detailed monthly reports and regular performance updates.
• Innovation : Contribute fresh ideas to keep the agency at the forefront of digital marketing trends.
• Sales & Targets : Deliver against agreed upsell/cross-sell targets.
• Accountability : Take ownership of client success and maintain open, honest communication.

About You

• 3+ years' experience in client services/account management within a digital agency environment.
• Strong understanding of at least one of SEO, PPC, or Paid Social.
• Excellent communication and interpersonal skills, both written and verbal.
• Confident in reporting, analysis, and presenting campaign performance.
• Highly organised with strong time management skills.
• Experience with CRM systems, Google Analytics, GSuite, and tools such as Slack or Skype.
• Commercially minded with the ability to spot growth opportunities.
• Passionate about digital marketing and delivering exceptional client service.

What's on Offer

• Competitive salary of 33,000 - 36,000 (depending on experience)
• Hybrid working model (2 days per week in the Manchester office)
• A supportive, collaborative, and innovative agency environment
• Opportunities for professional development and career progression

Apply Now

If you're a motivated Client Services Manager looking to join a forward-thinking digital agency and take the next step in your career, we'd love to hear from you. Please click 'apply' or get in touch with Liv Grant @ KRG.

• Company death in service scheme on completion of probationary period (4 x basic salary).
• 3% Employer Pension Con.

WHJS1_UKTJ

We’re a pan-European digital wealth manager with 130,000 active investors (growing fast!) and over €5 billion invested on our platform. With 220+ people across 4 offices in Italy and the UK, we’re supported and funded by Poste Italiane, Cabot Square Capital, United Ventures and Allianz. We started in 2011 in Milan with a simple vision - to help more people improve their financial well-being by making personal investing straightforward and accessible through technology. Fast forward a few years, and we’re known as one of the most innovative fintechs headquartered in the heart of London.

Mission

To provide investment solutions and advice to protect and grow client wealth through time.

Our Core Values:

We’ve built our business on three Principles:

• Relationships are our first asset: We’re one team, built on trust, honesty and transparency. We value our relationships above all else.
• Trust drives success: We give each other the space to grow. We empower our employees to succeed, so they can make a real impact.
• Our customers dream big, just like us: We see the bigger picture and we make sure our customers see it, too. We’re always focused on the best outcomes for our clients and for each other, no matter what the goal, or how big the dream

What this means in practice:

At Moneyfarm, diversity is the foundation of our competitive advantage. We value our employees for who they are – their backgrounds, experiences, talents, knowledge and individual differences. This is what makes us better at what we do. To accommodate our different needs and commitments, we offer flexible working to all. Our individual impact and output is what counts most.

About the role:

We are looking for an experienced and proactive Customer Service Representative to join our team on a full-time basis, working 9am–6pm, Monday to Friday with the possibility of flexibility. This role requires a strong background in customer service and the confidence to take ownership of complex queries and internal support needs.

In this dynamic and varied position, you’ll play a key part in supporting both our in-office and remote teams by ensuring smooth day-to-day operations and delivering outstanding service to our clients. We’re looking for someone with proven seniority in previous customer-facing roles, someone who brings sound judgment, initiative, and a solutions-oriented mindset.

The ideal candidate is self-motivated, approachable, and thrives in a fast-paced, collaborative environment. You’ll serve as a main point of contact for customer and administrative support, helping to resolve inquiries efficiently and professionally while also contributing to service improvements and mentoring less experienced team members 

Key Responsibilities

• Handle customer inquiries independently and collaboratively via multiple channels including email, phone calls, and live chat
• Deliver exceptional customer service by addressing queries efficiently, empathetically, and professionally
• Ensure all customer interactions are responded to in a timely and accurate manner
• Maintain a positive, solutions-focused approach to support customer satisfaction and retention
• Keep accurate records of customer interactions and follow up on outstanding issues when necessary
• Work closely with team members and other departments to resolve complex queries and improve overall service quality

Requirements

Qualifications and Skills

• Proven experience in a customer service role is essential, with a strong track record of handling inquiries across phone, email, and/or live chat
• Strong organizational skills and the ability to manage time effectively in a fast-paced environment
• Excellent verbal and written communication skills, with a customer-focused and empathetic approach
• A proactive, solutions-oriented mindset with a “can-do” attitude
• High attention to detail and the ability to multitask while maintaining quality and accuracy
• Professional, approachable demeanor and a consistently positive attitude
• Dependable, punctual, and committed to delivering high-quality service
• Able to work independently while contributing effectively as part of a team
• Discretion and an understanding of how to handle sensitive or confidential information appropriately
• Minimum 2:1 degree

Benefits

• Health Insurance, Wellness plan
• Fee free investments on Moneyfarm platform
• Incentive scheme
• Career development opportunities
• Training opportunities
• Regular office social events
• Happy and friendly culture!

Job summary

First Intuition (FI) is a fast-growing Ofsted rated ‘outstanding’ provider of accountancy training and apprenticeships. Working at FI, you can look forward to great long-term career prospects, and the opportunity to participate in our company bonus and share schemes.

You will provide administrative support to several top employers across FIs client portfolio, supporting them with activity such as proactive course bookings, maintaining learner records, providing client reporting, answering queries and other related tasks. In this role you will work with external clients but also various teams across the business giving you the opportunity to build strong working relationships to help us to deliver high quality service. In addition, during our peak onboarding periods, you will provide support to our Apprenticeships Admissions Manager and Head of Client Services to ensure the accurate and timely onboarding of apprentices onto their apprenticeship programmes.

We offer a genuinely competitive salary (£23,400) with eligibility for an annual bonus. Plus, hybrid working (home based / in our Manchester centre) and rewards and benefits that are hard to beat - not least working in a supportive, friendly and growing culture where your own skills will be valued too, and your career goals will be nurtured. That’s priceless, and it’s one of the reasons we’re so successful.

If you want to share in our success… of course you do… and you feel you have the talent we’re looking for, then read on, and click now to complete our application form.

You probably want to know more about FI before you complete your application. Please check out our website here: and our Careers Page here: to find out about who we are, and learn about the fantastic benefits our employees enjoy.

As a Client Services Assistant at First Intuition, you will have the opportunity to.

• Act as the first point of contact for enquiries from students and their employers relating to course administration and provide appropriate advice and guidance.
• Maintain student and client records with course booking data, progress reporting and the documentation and implementation of changes to study pathways.
• Support Client Relationship Managers with data collection, implementation of programme changes and sharing feedback/highlighting issues.
• Collaborate with the Apprenticeships Admissions Manager and Client Relationship Managers to create apprenticeship programme planners and ensure their accuracy.
• Work closely and actively with Head of Client Services, to ensure SLAs are met and provide the provision of consistent excellent service.
• Ensure the accurate data entry of apprentice details and course bookings onto a variety of systems.
• Draft various apprenticeships enrolment forms onto our enrolment system.
• Track, chase and report on outstanding actions relating to the onboarding process.
• Produce reports on student and client information.
• Support additional work as required by management from time to time.

Requirements

Qualifications and Skills:

Essential:

• Excellent attention to detail and accurate data entry processing skills.
• Effective communicator with excellent interpersonal skills.
• Analytical thinking.
• Strong organisational and time management skills.
• Ability to manage own workload and work under pressure during busy onboarding periods.
• Computer literate.
• Understanding of the accountancy sector
• Understanding of Apprenticeships and the ESFA funding rules

Desirable:

• Understanding of the accountancy sector
• Understanding of Apprenticeships and the ESFA funding rules

Benefits

• 25 days annual leave rising to 30 over 5 years’ service PLUS bank holidays
• Flexible-working positive employer with a range of family-friendly policies
• Employee Assistance Programme: 24-hour confidential access to counselling and support services
• Competitive Pension
• Private Medical Insurance
• Company bonus and share scheme
• Training and development opportunities
• Long term career prospects in a growing company
• Employee perks including a range of discounts to suit your lifestyle

Client Services Coordinator (Construction)

25,000 - 28,000 + Progression + Training + Development + Company Benefits & Perks Package

Bolton

Are you a receptionist, administrator, or help desk advisor with experience in the construction or engineering industries?

Do you want to join a fast-growing company offering unmatched opportunities for growth and progression?

This construction company specialises in refurbishments and redevelopments across the UK. They work with exciting clients such as Manchester City, and on major property developments in residential and commercial.

On offer is the chance to become a fundamental asset to the team. You will play a key role in commercial growth by overseeing projects from initiation through to completion, maintaining project plans, and monitoring budgets, progress, and timelines to ensure successful completion.

The Role:

• Handling maintenance schedules
• Ensure that the CRM system is accurately updated
• with all relevant project data, including client communications and progress updates
• Data entry and management
• Handling client enquiries
• Managing directorial appointments

The Person:

• Previous experience in an administrative role, preferably within a busy construction or facilities management setting

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Reference Number: BBBH21707

Keywords: Helpdesk, ServiceDesk, Administrator, Sales, Building Services, Construction, Management, Project Management

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Client Services Coordinator (Construction)

25,000 - 28,000 + Progression + Training + Development + Company Benefits & Perks Package

Bolton

Are you a receptionist, administrator, or help desk advisor with experience in the construction or engineering industries?

Do you want to join a fast-growing company offering unmatched opportunities for growth and progression?

This construction company specialises in refurbishments and redevelopments across the UK. They work with exciting clients such as Manchester City, and on major property developments in residential and commercial.

On offer is the chance to become a fundamental asset to the team. You will play a key role in commercial growth by overseeing projects from initiation through to completion, maintaining project plans, and monitoring budgets, progress, and timelines to ensure successful completion.

The Role:

• Handling maintenance schedules
• Ensure that the CRM system is accurately updated
• with all relevant project data, including client communications and progress updates
• Data entry and management
• Handling client enquiries
• Managing directorial appointments

The Person:

• Previous experience in an administrative role, preferably within a busy construction or facilities management setting

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Reference Number: BBBH21707

Keywords: Helpdesk, ServiceDesk, Administrator, Sales, Building Services, Construction, Management, Project Management

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.