2021 Customer Service Manager jobs in Greater Manchester

Customer Service Manager
? Wigan | £55,000 Basic | Office-Based | Full-Time

Are you an experienced Customer Service Manager with a background in manufacturing? Do you thrive in a fast-paced environment and have a passion for leading high-performing teams? If so, we want to hear from you.

We are a well-established Wigan-based manufacturer seeking a Customer Service Manager to lead our dedicated team.

WHJS1_UKTJ

Dams have been providing furniture solutions since the 1960s and is one of the UKs leading manufacturers and suppliers of office furniture, employing over 360 people from our sites in Knowsley.

The role is based at our office at the Stanley Grange Business Village (L34 4AR).

Job Overview

We are seeking a motivated and enthusiastic Customer Relations Specialist to join our team. In this role, you will.

WHJS1_UKTJ

Are you an experienced Customer Relations Executive looking for your next role? If investigating and resolving complaints is your forte, then we have a fabulous opportunity to join a fast growing, luxury travel organisation based in Greater Manchester.

Working within our client’s customer support team, you’ll be responsible for managing customer complaints and ensuring outstanding service delivery throughout the customer journey. Working with customers on pre and post departure issues and queries, displaying empathy and professionalism whilst adhering to travel industry regulations.

This is an office based role offering a competitive salary of up to £28k with sociable working hours.

Benefits include private healthcare, discounted holidays, FAM trips, annual company events and a paid day off on your birthday!

If this role is of interest to you, please apply online.

Role of Travel Customer Relations Executive:

• Take full ownership of customer complaints via phone, email, post, and live chat
li>Collaborate with internal teams and external suppliers to resolve issues swiftly and effectively
• Provide timely, clear, and professional communication to customers throughout complaint resolution
• Accurately document all cases, maintaining detailed records for future reference
• Identify recurring issues and suggest improvements to enhance service quality
• Assist with general enquiries related to bookings—flights, cruises, hotels, transfers, tours and more
< i>Process secure payments and issue confirmations
• Advise customers on travel requirements such as visas, passports, baggage, and accessibility
• Record and action customer preferences (e.g. dietary needs, room types, special occasions)
• Maintain and update customer profiles and transaction history

Skills required for the role:

• Good working knowledge of the travel industry and experience dealing with third-party suppliers - essential
• Excellent problem-solving and communication skills
• Strong organisational abilities and attention to detail
• Confident handling customer complaints and complex queries
• Proficiency with Microsoft Office and CRM systems
• A positive, empathetic, and professional approach to customer service

If you’re interested in learning more about this Travel Customer Relations Executive role, please press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available.

Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.

Your new company
My client, a global manufacturer and specialist in its field, is seeking two professional customer service coordinators / account managers to join their fast-paced team on a permanent basis.
They provide innovative ground-breaking products and pride themselves on the service they provide to their global client base.


Your new role
The position is being offered full-time Monday to Friday with a hybrid model in the place working from home one day per week.
Due to the location of the premises, you will need to drive and have access to your own vehicle.
Hours of work can vary depending on the team, but will be between 07.00am and 17.00pm.
Some of your key duties will include but not limited to Manages customer, internal and external expectations and relationships whilst striving to constantly improve customer satisfactionCollate and prepare all relevant documentation for a variety of products, such as certificates of analysis, customs and shipping invoices, packing lists, consignment notes/delivery notes, and invoices.
Effectively address complex customer requests and proactively follow up on deliveries, enquiries, and issues.
Dealing with import and export
Dealing with complaints and having the ability to resolve product / service problems.
Books final dates for orders and maintains system dates, keeping all orders current and accurateParticipates in Supply Chain projects as and when required.

What you'll need to succeed
Exemplary customer service skills with a passion for going that extra mile.
Proven history of working within a large, fast-paced environment.
Strong ERP / CRM experience
If you can speak one of the following languages, it would be advantageous - Spanish, French, Italian.
Experience of working in a global market
Excellent eye for detail
Ability to drive due to location


What you'll get in return
Competitive salary at 32,000 per annum
Hybrid model - working from home one day per week
25 days holiday, rising to 28 after 2 years' service
Free Parking
Private medical insurance
6 x death in service
Up to 10% employee, 15% employer pension contributions


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Client Support Executive – Automotive Sector
Salary: £25,000 per annum
Hours: 35 hours per week, Monday to Friday
Location:  Bury - Hybrid (3 days in office, 2 days from home post-probation)

I’m currently recruiting for a Client Support Executive to join a dynamic team within a growing automotive business. This role is key to supporting the growth strategy by identifying opportunities, delivering high-quality customer service, and ensuring clients receive consistent and proactive support in line with contractual commitments.

This is a fantastic opportunity for someone who thrives in a sales-orientated, customer-focused environment and is passionate about building lasting client relationships.

Key Responsibilities:

• Manage and develop key customer relationships, turning clients into brand advocates.

• Provide support and guidance to help clients effectively manage their vehicle schemes throughout the quote, order, and delivery process.

• Administer accurate quotations while following client-specific processes.

• Meet service level agreements by taking full ownership of tasks and delivering high standards within agreed timeframes.

• Support customers at the end of contract stage, promoting renewal and continued engagement.

• Carry out essential administrative activities for both new and existing customers.

• Work collaboratively with team members to meet departmental and business goals.

• Represent the business professionally, showing pride in both service delivery and the overall customer experience.

Requirements:

Qualifications:

• 5 GCSEs (or equivalent) at grades A–C, including English and Maths.

Skills and Experience:

• Excellent communication and interpersonal skills.

• Strong IT skills, including proficiency in Microsoft Office.

• High level of accuracy and attention to detail.

• Strong numeracy and problem-solving abilities.

• Ability to analyse, research and present information clearly.

• Proven track record in managing external client relationships.

• Exceptional organisational and time management skills.

• Self-motivated, team-oriented, and able to take initiative.

• Results-driven with the ability to meet individual and team targets.

• Flexible and adaptable in a fast-paced environment.

• Professional and positive approach to work.

Desirable:

• Previous administration experience in a sales or customer support role.

Additional Information:

Please note, all successful applicants will be subject to a basic DBS check prior to employment.

If you're looking for your next step in a client-focused role within the automotive sector and want to be part of a forward-thinking team, I’d love to hear from you.

LMIND

Client Support Executive – Automotive Sector
Salary: £25,000 per annum
Hours: 35 hours per week, Monday to Friday
Location:  Bury - Hybrid (3 days in office, 2 days from home post-probation)

I’m currently recruiting for a Client Support Executive to join a dynamic team within a growing automotive business. This role is key to supporting the growth strategy by identifying opportunities, delivering high-quality customer service, and ensuring clients receive consistent and proactive support in line with contractual commitments.

This is a fantastic opportunity for someone who thrives in a sales-orientated, customer-focused environment and is passionate about building lasting client relationships.

Key Responsibilities:

• Manage and develop key customer relationships, turning clients into brand advocates.

• Provide support and guidance to help clients effectively manage their vehicle schemes throughout the quote, order, and delivery process.

• Administer accurate quotations while following client-specific processes.

• Meet service level agreements by taking full ownership of tasks and delivering high standards within agreed timeframes.

• Support customers at the end of contract stage, promoting renewal and continued engagement.

• Carry out essential administrative activities for both new and existing customers.

• Work collaboratively with team members to meet departmental and business goals.

• Represent the business professionally, showing pride in both service delivery and the overall customer experience.

Requirements:

Qualifications:

• 5 GCSEs (or equivalent) at grades A–C, including English and Maths.

Skills and Experience:

• Excellent communication and interpersonal skills.

• Strong IT skills, including proficiency in Microsoft Office.

• High level of accuracy and attention to detail.

• Strong numeracy and problem-solving abilities.

• Ability to analyse, research and present information clearly.

• Proven track record in managing external client relationships.

• Exceptional organisational and time management skills.

• Self-motivated, team-oriented, and able to take initiative.

• Results-driven with the ability to meet individual and team targets.

• Flexible and adaptable in a fast-paced environment.

• Professional and positive approach to work.

Desirable:

• Previous administration experience in a sales or customer support role.

Additional Information:

Please note, all successful applicants will be subject to a basic DBS check prior to employment.

If you're looking for your next step in a client-focused role within the automotive sector and want to be part of a forward-thinking team, I’d love to hear from you.

LMIND

• 35 hour working week – Mon – Fri 9am – 5pm
• Hybrid working between the Bury office and home (3 days in the office / 2 from home)
• Private Bupa medical cover and optic.

WHJS1_UKTJ

Opportunity

Our client is looking for a Client Support Executive to support the growth strategy in on of their divisions by identifying and capitalising on opportunities to increase levels of business and servicing the client's needs in line with contractual commitments.

This organisation has a great reputation for looking after and developing their staff alongside playing a valuable role in support.

WHJS1_UKTJ

Our client are looking for a positive, friendly and proactive individual to join their Customer Service team their Manchester office. You will be the first point of contact for customers via telephone, assisting with customer queries while maintaining the exceptionally high level of service they provide.

The successful candidate will be self-motivated with a strong work ethic and customer centric approach, acting as an ambassador for the brand while developing and improving processes and systems to improve efficiency and customer satisfaction.

Your key responsibilities

• Answering and dealing with all phone calls & emails promptly and efficiently, while ensuring customer satisfaction
li>Liaising with the Engineers to arrange their job schedules
• Diagnose any product issues remotely, determining how each issue can be resolved & actioning next steps where necessary
• Improving the scheduling and customer service processes to ensure efficiency and customer satisfaction, in accordance with their strategic objectives
• Maintaining an excellent knowledge of our product and technical information in order to ensure each customer receives the correct information and service

Key skills

• The ability to use your own initiative on each call
• Confidence on the phone
• Great phone manner
• Problem-solving

The office is based in Manchester City Centre with free parking available