49,612 Customer Service Operations jobs in the United Kingdom

• Managing and leading a remote customer service team to achieve performance targets.
• Developing and implementing customer service policies and procedures.
• Monitoring and analyzing customer service performance metrics (e.g., response times, resolution rates, CSAT).
• Implementing training programs to enhance team skills and product knowledge.
• Handling escalated customer complaints and resolving complex issues.
• Collaborating with other departments to improve the overall customer journey.
• Utilizing CRM systems and other tools to manage customer interactions.
• Identifying opportunities for process improvement and implementing solutions.
• Ensuring adherence to quality standards and customer service best practices.

Customer Service Operation Specialist

This fast-growing business is setting new standards in how customers are supported, blending premium service with smart technology. They’re now looking for someone who can keep operations running smoothly while ensuring every interaction feels first-class.

Role Overview:

• Location: London (hybrid)
• Package: Competitive + benefits
• Industry: Consumer / Tech

What You’ll Be Doing:

• Managing customer conversations across live chat, email, and other digital platforms.
• Using AI tools to improve response times and reduce repetitive tasks.
• Tracking orders and operational tasks to make sure everything stays on schedule.
• Delivering an experience that reflects the company’s high standards at every touchpoint.

Main Skills Needed:

• Background in customer support, operations, or community management.
• Confident using AI or automation tools to improve workflows.
• Organised, adaptable, and comfortable handling multiple priorities.
• Strong communication skills with genuine empathy for customers.

What’s in It for You:

• Be part of a growing company that’s embracing new technology.
• A culture that values both operational excellence and customer care.
• Opportunities to learn, grow, and expand your skills as the business scales.
• Flexible working with a team that supports fresh ideas and collaboration.

Call to Action:

We’ll keep this simple: if it sounds good, get in touch.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

Customer Service Operation Specialist

This fast-growing business is setting new standards in how customers are supported, blending premium service with smart technology. They’re now looking for someone who can keep operations running smoothly while ensuring every interaction feels first-class.

Role Overview:

• Location: London (hybrid)
• Package: Competitive + benefits
• Industry: Consumer / Tech

What You’ll Be Doing:

• Managing customer conversations across live chat, email, and other digital platforms.
• Using AI tools to improve response times and reduce repetitive tasks.
• Tracking orders and operational tasks to make sure everything stays on schedule.
• Delivering an experience that reflects the company’s high standards at every touchpoint.

Main Skills Needed:

• Background in customer support, operations, or community management.
• Confident using AI or automation tools to improve workflows.
• Organised, adaptable, and comfortable handling multiple priorities.
• Strong communication skills with genuine empathy for customers.

What’s in It for You:

• Be part of a growing company that’s embracing new technology.
• A culture that values both operational excellence and customer care.
• Opportunities to learn, grow, and expand your skills as the business scales.
• Flexible working with a team that supports fresh ideas and collaboration.

Call to Action:

We’ll keep this simple: if it sounds good, get in touch.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

Waltham Forest, London

Permanent - Full Time

We are looking to recruit a Customer Service Planner to join our team, based from our office in Waltham Forest, London .

About the Role

Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.

Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

Candidates will have the following:

• Previous administration experience.
li>Proven experience in scheduling/planning within a Social Housing or Contractor repairs environment.
• Competent in communicating with direct operatives, subcontractors and residents.
• Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
• Planning knowledge of what works can be sequenced or can be undertaken concurrently.
• Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
• Previous experience dealing with high volumes of calls and customer repair related enquiries.
• Good level of written & verbal English.
• Good working knowledge of Microsoft Office.
• Good organisation & communication skills e.g. ability to communicate with different stakeholders at different levels.
• Passionate about service delivery and customer satisfaction.

Benefits

• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday plus Bank Holidays
• Enhanced Pension Plan
• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

Please refer to full job description upon completing your application.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates

Waltham Forest, London

Permanent - Full Time

We are looking to recruit a Customer Service Planner to join our team, based from our office in Waltham Forest, London .

About the Role

Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.

Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

Candidates will have the following:

• Previous administration experience.
li>Proven experience in scheduling/planning within a Social Housing or Contractor repairs environment.
• Competent in communicating with direct operatives, subcontractors and residents.
• Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
• Planning knowledge of what works can be sequenced or can be undertaken concurrently.
• Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
• Previous experience dealing with high volumes of calls and customer repair related enquiries.
• Good level of written & verbal English.
• Good working knowledge of Microsoft Office.
• Good organisation & communication skills e.g. ability to communicate with different stakeholders at different levels.
• Passionate about service delivery and customer satisfaction.

Benefits

• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday plus Bank Holidays
• Enhanced Pension Plan
• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

Please refer to full job description upon completing your application.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates

Permanent, Full Time

Due to continued growth, were looking to recruit a Customer Service Planner to join us on our Waltham Forest contract based at our office at Osprey House, E4 8TD.

About the Role

Joining our team, youll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a w.

WHJS1_UKTJ

Service Operations Manager

Location : Hatfield based, AL9 5JN
Salary : £45K – £50K per annum, DOE + Benefits
Contract : Full time, permanent

We are Mulmar, we are growing and we want you!

With more than 30 years’ experience and over 140 employees throughout the UK and Ireland, Mulmar is a leader in the supply and maintenance of some of the world’s finest espresso coffee machines in offices, high street coffee shops, restaurants, airports, hotels and food retailers.

We are now recruiting a Service Operations Manager.  This is a new role that involves overseeing the day to day management and development of our customer service team, establishing and enforcing policies, procedures and technical / performance standards.

You will need to work closely with our field engineering, stores, warehouse and sales teams to ensure the delivery of equipment and services to our clients and support the Company’s growth.

As our Service Operations Manager, you will be responsible for:

• Managing the service desk team - monitoring performance and KPIs and develop  service methods to improve overall efficiency.
li>Monitoring the performance of the field service team in meeting service standards and KPIs and updating service methods to improve quality and operational performance.
• Manage and enhance the customer service experience with uses to ensure and improve satisfaction, loyalty and retention.
• Working with stores, workshop and warehouse teams to ensure and improve services in support of the field service and service desk teams.
• Staff management - recruitment, training, discipline and development.
• Conducting periodic reviews of team members, identifying areas for improvement, and providing constructive feedback.
• Creating and presenting reports to senior management regarding reactive and planned maintenance workloads, service performance and KPIs.
• Performing audits, identify root causes and corrective actions and verify completion of corrective actions.
• Proposing and leading continuous improvement processes to improve quality and operational performance.
• Ensuring compliance with statutory and legal requirements for Health and Safety.

To be successful in this role you must have:

• Experience in the management of service desk operations within a technical services environment or field service environment.
• Experience of developing teams to work in a collaborative manner.
• Experience of working with strict SLA and KPI disciplines.
• Experience in the use of databases and report generation.
• Good communication and presentation skills.

It would be great if you had:

• Experience in the HoReCa industry (restaurants, cafes, clubs, pubs, hotels, outlets etc) but this is not essential.
• A relevant management or technical qualification.

If you feel you have the necessary skills and experience to be successful in either of these roles, click on “APPLY ” today, forwarding an up-to-date copy of your CV for consideration in the first instance.

No agencies please.

Service Operations Manager

Location : Hatfield based, AL9 5JN
Salary : £45K – £50K per annum, DOE + Benefits
Contract : Full time, permanent

We are Mulmar, we are growing and we want you!

With more than 30 years’ experience and over 140 employees throughout the UK and Ireland, Mulmar is a leader in the supply and maintenance of some of the world’s finest espresso coffee machines in offices, high street coffee shops, restaurants, airports, hotels and food retailers.

We are now recruiting a Service Operations Manager.  This is a new role that involves overseeing the day to day management and development of our customer service team, establishing and enforcing policies, procedures and technical / performance standards.

You will need to work closely with our field engineering, stores, warehouse and sales teams to ensure the delivery of equipment and services to our clients and support the Company’s growth.

As our Service Operations Manager, you will be responsible for:

• Managing the service desk team - monitoring performance and KPIs and develop  service methods to improve overall efficiency.
li>Monitoring the performance of the field service team in meeting service standards and KPIs and updating service methods to improve quality and operational performance.
• Manage and enhance the customer service experience with uses to ensure and improve satisfaction, loyalty and retention.
• Working with stores, workshop and warehouse teams to ensure and improve services in support of the field service and service desk teams.
• Staff management - recruitment, training, discipline and development.
• Conducting periodic reviews of team members, identifying areas for improvement, and providing constructive feedback.
• Creating and presenting reports to senior management regarding reactive and planned maintenance workloads, service performance and KPIs.
• Performing audits, identify root causes and corrective actions and verify completion of corrective actions.
• Proposing and leading continuous improvement processes to improve quality and operational performance.
• Ensuring compliance with statutory and legal requirements for Health and Safety.

To be successful in this role you must have:

• Experience in the management of service desk operations within a technical services environment or field service environment.
• Experience of developing teams to work in a collaborative manner.
• Experience of working with strict SLA and KPI disciplines.
• Experience in the use of databases and report generation.
• Good communication and presentation skills.

It would be great if you had:

• Experience in the HoReCa industry (restaurants, cafes, clubs, pubs, hotels, outlets etc) but this is not essential.
• A relevant management or technical qualification.

If you feel you have the necessary skills and experience to be successful in either of these roles, click on “APPLY ” today, forwarding an up-to-date copy of your CV for consideration in the first instance.

No agencies please.

Service Operations Manager

Location : Hatfield based, AL9 5JN
Salary : £45K - £50K per annum, DOE + Benefits
Contract : Full time, permanent

We are Mulmar, we are growing and we want you!

With more than 30 years' experience and over 140 employees throughout the UK and Ireland, Mulmar is a leader in the supply and maintenance of some of the world's finest espresso coffee machines in offices, high street co.

WHJS1_UKTJ