What Jobs are available for Customer Service Professionals in Thame?
Showing 38 Customer Service Professionals jobs in Thame
Customer Service Representative
Posted today
Job Viewed
Job Description
Location
Thame / Oxfordshire
Salary
From £25,250
Contract
Temporary (Full Time - 12 months)
Reference
811
Closing Date
21 October 2025
Job descriptionAt Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels . From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don't worry you will be trained up on this.
It is an important role within the branch, and we are the gateway to protecting and looking after our members working closely as a team.
This role is a 12 month Fixed Term Opportunity working full time, 35 hours per week, Monday to Saturday in our Thame Branch.
If this role is advertised as part time the salary will be pro rata.
You'll need to be within a 45 minute commute of the branch you're applying to work in, and here's the good news. Whilst major banks continue to close branches, we're keeping ours open. Nationwide's commitment to the High Street means we now have the UK's largest network, with over 600 branches. So if the location you're considering is outside the 45 minutes then please check our other vacancies that are closer to you.
Your training will be based virtually in branch.
Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you'll be doingWhat is important is to know every branch is different, and we are all in this together working to have the best version of our branches
What can't a Customer Representative do This is the great part about this role, it's so versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels including online and via the phone.
We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.
About youWe're not just looking for your experience and skills. We're also interested in who you are as a person. Why? Because our customers are made up of so many different kinds of people and we want our employees to be just as diverse.
Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone's life for the better. You'll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer's needs. You need to be comfortable using digital tools and applications.
We are the front line in protecting our customers, building our society
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight - We are brave in speaking out and saying what we think – we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you'll getThere are all sorts of employee benefits available at Nationwide, including:
- 25 days holiday pro rata
- From January 2026, all colleagues will have access to fully funded private medical insurance
- A personal pension – if you put in 7% of your salary, we'll top up by a further 16%
- Access to an annual performance related bonus
- Access to training to help you develop and progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance worth 8x your salary
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
We forge our own path at Nationwide.
As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do nextIf this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.
Once we've received your application successfully, we will invite you to the first stage; our online assessments
Within a few hours you'll receive a link to your unique candidate hub – here we'll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments – all focussed around what's important to us in a member facing role at Nationwide.
In your candidate hub you'll also be able to get hints and tips and watch video's from our colleague's giving you a really good idea of what it's like to work here at Nationwide.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
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Customer Service Representative
Posted 1 day ago
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Job Description
Customer Service Representative – Print Industry
Location: Oxford
Job Type: Full-Time
Salary: Competitive + Benefits
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where attention to detail and clear communication are key? Join our dynamic team in the print industry and help us bring ideas to life!
About Us
We are Mayfield Press, and we have been perfecting our skills for more than 25 years, becoming Oxford’s market-leading printer.
With more than 100 experienced staff on our team, and a factory operating 24 hours a day, we have the knowledge and the capabilities to get the job done!
Mayfield brings together the latest in print innovation and our highly skilled staff to offer the most all-encompassing customer service experience possible.
We are always striving to enhance and expand the services we offer our clients, providing you with more ways to communicate with yours.
Role Overview
As a Customer Service Representative , you will be the first point of contact for our clients, ensuring their needs are met with professionalism and efficiency. You’ll manage orders, resolve queries, and collaborate with our production team to ensure timely and accurate delivery of print materials.
For further information on our exciting opportunities please click "Fast Apply" to get in touch!
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Customer Service Advisor
Posted today
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Job Description
About Us:
Established in 2007, Trading Depot is an E-Commerce business based in Maidenhead supplying a range of products to DIY and trade markets.
This is a fantastic time to join the Trading Depot brand and with us on our journey to grow online sales even further. Keen for constant expansion, you will be a key part of a successful and growing friendly team, with a family mentality financially supported by a private investment firm.
E-commerce is growing fast, we strongly believe the right team is our success
into next phase of growth and transformation.
Employees have an opportunity for growth within the business, helping within many tasks and showing progression within the company.
Add to our team by joining our friendly work environment and bringing enthusiasm to our business.
Customer Service Assistant (Aftersales)
We are currently recruiting for a Customer Service Assistant, to strengthen our Customer Services team, who put our customers at the heart of everything they do.
The Customer Service Assistant(s) act as the first point of contact for our customers and are a vital part of our team here at Trading Depot.
In this fast paced, demanding role you will build relationships with not only your fellow team members but also our suppliers/manufacturers to achieve the highest level of customer satisfaction by always going that 'extra mile'.
This role will be based in our office in Maidenhead.
Responsibilities include, but are not limited to:
- Provide our customers with a first class, friendly and professional service.
- Managing a varied workload as part of a busy energetic team.
- Acting as the first point of contact for all customer queries, and handling communications professionally and efficiently through a mixture of channels, including but not limited to phone, email & webchat.
- Providing product knowledge to our customers.
- Ability to deal with difficult situations in an assertive, supportive & professional manner.
- Raising returns and dealing with suppliers.
- Liaising with couriers.
- Raising courier claims.
- Contribute to team effort by accomplishing related results as needed.
- Taking ownership of the aftersales department.
- Achieving set individual KPIs on a daily basis.
- Build and maintain a strong relationship with our suppliers/manufactures.
- Support the business in other areas when needed.
Skills Required:
- PC literate (Word, Excel, Outlook essential).
- Professional & confident telephone manner.
- Ability to work as part of a team and independently.
- Ability to organise own workload to meet deadlines.
- Hands on approach to tasks.
- Strong attention to detail.
- Excellent problem-solving skills.
- Ability to multi-task.
- Desire to learn new skills.
- Good standard of written English and maths.
- Previous office & Customer Service experience is essential.
Benefits:
- 21 days paid holiday not including bank holidays.
- Onsite parking.
- Training & coaching.
Salary: Competitive and negotiable (depending on experience).
Job Types: Full-time, Permanent
Pay: £25,400.00-£26,000.00 per year
Benefits:
- Employee discount
- On-site parking
Application question(s):
- What are your salary expectations?
- Do you have a notice period? If so, how long is this period?
Experience:
- Customer service: 2 years (preferred)
Work Location: In person
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Customer Service Advisor
Posted 27 days ago
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Job Description
Customer Service Advisor – Business to Business (B2B)
- Location: Brackley, Northamptonshire
- Position: Permanent, Full-Time
- Hours: Monday to Friday, 08:30–17:00 (37.5 hours per week)
- Salary: Circa £26,000 (dependent on experience)
About the Customer Service Advisor Role:
Our client, a well-established organisation within a commercial product sector, is seeking a professional and customer-focused individual to join their team as a Customer Service Advisor.
This is an exciting opportunity for someone who thrives in a structured, fast-paced environment and enjoys delivering outstanding service and support to a wide business customer base.
Key Responsibilities for the Customer Service Advisor position:
- Be the first point of contact for all customer enquiries (via telephone and email)
- Accurately process sales orders and related transactions
- Provide professional and timely communication to both customers and colleagues
- Build and maintain strong relationships with clients
- Keep detailed and accurate customer account records
- Resolve queries effectively, escalating when required
- Collaborate with internal departments to deliver exceptional customer service
- Ensure compliance with company processes, standards, and data protection regulations
- Stay informed about products and internal procedures
- Support the wider Sales & Marketing team when needed
Candidate Profile
- Minimum 2 years’ experience in customer service, sales desk, or sales administration
- Educated to GCSE level (or equivalent)
- Confident communicator — both verbal and written
- Excellent attention to detail and accuracy in data handling
- Proficient with CRM systems and general IT literacy
- Proactive, solution-focused, and customer-driven approach
- Strong team player with a positive attitude
Additional:
Benefits: 23 days annual leave + bank holidays, birthday day off, stakeholder pension
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Customer Service Team Lead
Posted 10 days ago
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Job Description
Key responsibilities include:
- Leading, mentoring, and coaching a team of customer service representatives to achieve performance targets.
- Monitoring team performance, providing regular feedback, and conducting performance reviews.
- Handling escalated customer inquiries and resolving complex issues efficiently and effectively.
- Developing and implementing customer service strategies to enhance customer satisfaction and loyalty.
- Ensuring adherence to service level agreements (SLAs) and quality standards.
- Training new team members and providing ongoing training to existing staff.
- Identifying areas for process improvement and implementing solutions to enhance customer experience.
- Collaborating with other departments to address customer feedback and implement necessary changes.
- Managing team schedules, workload, and resource allocation.
- Maintaining accurate records of customer interactions and team performance.
- Reporting on key customer service metrics and insights to senior management.
- Acting as a point of escalation for customer complaints and resolving them with empathy and professionalism.
- Fostering a positive and supportive team environment that encourages professional growth.
The successful applicant will have previous experience in a customer service leadership role, with a strong understanding of customer service principles and best practices. Excellent communication, interpersonal, and problem-solving skills are essential. A proactive approach to identifying and resolving issues, along with the ability to motivate and inspire a team, is crucial. Familiarity with CRM systems and customer service software is highly desirable. This hybrid role offers a blend of in-office collaboration and remote flexibility, allowing for a balanced approach to work.
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Customer Service Team Lead
Posted 10 days ago
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Job Description
Responsibilities:
- Lead, coach, and motivate a remote team of customer service representatives.
- Manage daily operations of the customer service function, ensuring high-quality service delivery.
- Set performance goals and monitor team productivity and quality metrics.
- Conduct regular performance reviews and provide constructive feedback.
- Handle and resolve escalated customer complaints and issues.
- Identify areas for service improvement and collaborate with other departments to implement changes.
- Ensure adherence to company policies and procedures in all customer interactions.
- Develop and deliver training programs for new and existing team members.
- Maintain up-to-date knowledge of company products, services, and support policies.
- Foster a positive and supportive team culture.
- Proven experience in a customer service supervisory or team lead role.
- Demonstrated ability to lead and motivate a team, preferably in a remote setting.
- Excellent understanding of customer service principles and best practices.
- Proficiency with CRM software and customer support platforms.
- Strong problem-solving and conflict-resolution skills.
- Outstanding communication, interpersonal, and listening skills.
- Ability to manage performance metrics and drive continuous improvement.
- Empathetic and client-focused approach.
- Experience in the fintech or technology sector is a plus.
- Bachelor's degree in a relevant field or equivalent experience.
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Customer Service & Helpdesk Lead
Posted 15 days ago
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Job Description
Key responsibilities include overseeing daily helpdesk operations, managing ticket queues, and ensuring timely resolution of customer issues. You will be responsible for training, mentoring, and performance management of the support team. Developing and implementing support processes, maintaining knowledge base articles, and analyzing customer feedback to identify areas for improvement are also key aspects of this role. The ideal candidate will have a strong background in customer service and helpdesk management, excellent leadership and communication skills, and a passion for delivering outstanding customer experiences. You should be proficient in using helpdesk software and possess strong problem-solving abilities. This is an excellent opportunity to take on a leadership role within a growing organization and make a significant impact on customer satisfaction.
Responsibilities:
- Lead and manage the customer service and helpdesk team.
- Oversee daily operations, including ticket management and resolution.
- Develop and implement efficient support processes and procedures.
- Provide training and coaching to support staff.
- Monitor team performance and conduct regular reviews.
- Analyze customer feedback and identify trends for service improvement.
- Maintain and update the knowledge base with relevant information.
- Act as a point of escalation for complex customer issues.
- Collaborate with other departments to resolve customer problems.
- Ensure adherence to service level agreements (SLAs).
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Customer Service Team Lead
Posted 17 days ago
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Job Description
- Leading, coaching, and motivating a team of customer service representatives.
- Monitoring team performance metrics and providing regular feedback.
- Handling escalated customer complaints and resolving complex issues efficiently.
- Developing and implementing customer service policies and procedures.
- Ensuring adherence to service level agreements (SLAs).
- Identifying training needs and coordinating relevant development activities for the team.
- Collaborating with other departments to resolve customer queries effectively.
- Analysing customer feedback and identifying trends for service improvement.
- Maintaining accurate records of customer interactions and resolutions in the CRM system.
- Contributing to the overall strategy for customer experience enhancement.
- Proven experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
- Excellent knowledge of customer service principles and best practices.
- Strong leadership, coaching, and motivational skills.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Proficiency in CRM software (e.g., Salesforce, Zendesk) and helpdesk systems.
- Ability to manage difficult situations and customer escalations effectively.
- Organised and able to manage multiple priorities in a dynamic environment.
- Familiarity with performance monitoring and reporting.
- A positive and proactive attitude.
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Customer Service Team Lead
Posted 24 days ago
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Job Description
Key responsibilities include:
- Leading, coaching, and mentoring a team of customer service representatives.
- Monitoring team performance, setting individual goals, and conducting performance reviews.
- Handling and resolving complex customer issues and escalated complaints promptly and effectively.
- Ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
- Developing and implementing training programs for new and existing team members.
- Identifying trends in customer inquiries and providing feedback to relevant departments for product or service improvements.
- Contributing to the development and refinement of customer service policies and procedures.
- Managing team schedules and ensuring adequate coverage during operating hours.
- Fostering a positive and collaborative team culture.
- Reporting on team performance metrics and customer satisfaction levels.
- Acting as a point of escalation for complex customer issues.
- Assisting with recruitment and onboarding of new customer service staff.
- Ensuring the team utilizes customer support software efficiently.
The successful candidate will have previous experience in a supervisory or team lead role within customer service. Excellent interpersonal, communication, and problem-solving skills are essential. You should be proficient in using customer relationship management (CRM) software and other helpdesk tools. A strong understanding of customer service best practices and a passion for delivering outstanding customer experiences are required. The ability to motivate a team and drive performance is crucial. A degree or equivalent experience in a related field is desirable. This is an excellent opportunity to advance your career in customer service management within a growing organisation.
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