What Jobs are available for Customer Service Representative in Blackburn?

Who We Are:

ii has been investing in our customers’ success for almost 30 years. That’s why over 495,000 people put their trust in our award-winning investment platform.

With a low, flat monthly fee, you can keep more of what you make and take control of your financial future. Whether you’re investing in an ISA, pension, or Trading Account, you have access to one of the widest ranges of investments on the market — including shares, funds, trusts, and ETFs.

Lean on our award-winning, UK-based customer service team if you ever need help. And if you’re looking for investment inspiration, you can turn to our expert team of journalists and their regular news and insights.

Join an engaged community of investors on the UK’s number one flat-fee investment platform.

We’ve got our ii open for our next outstanding Customer Services Representative:

Working as a Customer Services Representative in our brand-new purpose-built offices, you’ll answer calls from our customers, playing a key role within our Specialist Contact Centre in the heart of Manchester City Centre. You’ll have the right conversations to fully understand customer needs, taking personal ownership of each interaction, understanding their unique situations, and responding with efficiency, professionalism, and knowledge to maintain our reputation and build confidence in our products and services.

Our products include Trading Accounts, Stocks & Shares ISAs, and SIPP accounts, which help our customers take control of their own pension.

We provide the tools and trading platform to enable our clients to make confident, informed investment decisions. We are proud of our excellent customer service, and our fair, simple, and transparent products are what set us head and shoulders above the rest.

You’ll be working on highly complex customer queries relating to our products, which require high standards and attention to detail to ensure our customers are getting the experience that they expect and deserve. The position requires managing multiple tasks simultaneously, alongside the typical pressures associated with a busy contact centre environment. Therefore, resilience and the ability to remain composed under pressure are essential qualities for success in this role.

In this role, no two days will be the same. You’ll be building relationships with new people every day.

Progression:

Our comprehensive induction to your new career at ii will set you up to be successful, with ongoing support from your team lead. We offer a 3 tiered progression opportunity based on performance, which allows for career growth, progression and renumeration.

The role requires 37.5 hours per week, Monday to Friday, with a varied shift pattern including:

• 7:45–16:15
• 8:30–17:00
• 9:00–17:30
• 9:15–17:45 (on a rotational basis)

Once trained in international dealing, every 8 weeks you will work one week on a 12:30 pm–9:00 pm shift (this may be subject to change depending on business needs).

Please note: The successful candidate will start on Monday, 3rd November 2025.

Requirements

To be successful in the role, you will:

• Be customer-focused, so candidates must have experience in a contact centre environment working on complex products.
• Be dedication, motivation, driven, and have a passion for assisting customers. You’ll need to be a real people person, with excellent listening and communication skills.
• You’ll build fantastic knowledge of our investment products and services to help resolve increasingly complex customer queries in a professional and consultative manner.
• Experience working in an FCA-regulated business and understanding regulatory requirements is also advantageous.

ESSENTIAL:

• Ability to build rapport with customers across all communication channels.
• Proficient IT skills — ability to navigate a broad range of internal systems.
• Confidence in working independently and making decisions, including appropriately escalating issues.
• Ability to multitask — navigating different systems and processing information while talking to customers.
• A team player — supporting colleagues and promoting a positive work environment and team spirit.
• Enthusiasm to keep learning and developing your skills.
• Ability to provide the best service experience for customers via phone, written channels, and social media.
• Ability to provide customer information, manage customer access, respond to enquiries, and handle complaints.

DESIRABLE:

• Experience with Consumer Duty Outcomes.
• Knowledge of our products and how they work.
• Previous experience within Financial Services, Pension products, or Customer Services.

Benefits

• Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
• Life Assurance and Group Income Protection
• Private Medical Insurance – Provided by Bupa
• 25 Days Annual Leave, plus bank holidays
• Staff Discounts on our investment products
• Personal & Well-being Fund – Supporting your physical and mental wellness
• Retail Discounts – Savings at a wide range of high street and online retailers
• Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle

Please Note:  We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.

interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive

WHO WE ARE:

ii has been investing in our customers’ success for almost 30 years. That’s why over 495,000 people put their trust in our award-winning investment platform.

With a low, flat monthly fee, you can keep more of what you make and take control of your financial future. Whether you’re investing in an ISA, pension, or Trading Account, you have access to one of the widest ranges of investments on the market — including shares, funds, trusts, and ETFs.

Lean on our award-winning, UK-based customer service team if you ever need help. And if you’re looking for investment inspiration, you can turn to our expert team of journalists and their regular news and insights.

Join an engaged community of investors on the UK’s number one flat-fee investment platform.

We’ve got our ii open for our next outstanding Customer Services Representative:

Working as a Customer Services Representative in our brand-new purpose-built offices, you’ll answer calls from our customers, playing a key role within our Specialist Contact Centre in the heart of Manchester City Centre. You’ll have the right conversations to fully understand customer needs, taking personal ownership of each interaction, understanding their unique situations, and responding with efficiency, professionalism, and knowledge to maintain our reputation and build confidence in our products and services.

Our products include Trading Accounts, Stocks & Shares ISAs, and SIPP accounts, which help our customers take control of their own pension.

We provide the tools and trading platform to enable our clients to make confident, informed investment decisions. We are proud of our excellent customer service, and our fair, simple, and transparent products are what set us head and shoulders above the rest.

You’ll be working on highly complex customer queries relating to our products, which require high standards and attention to detail to ensure our customers are getting the experience that they expect and deserve. The position requires managing multiple tasks simultaneously, alongside the typical pressures associated with a busy contact centre environment. Therefore, resilience and the ability to remain composed under pressure are essential qualities for success in this role.

In this role, no two days will be the same. You’ll be building relationships with new people every day.

Progression:

• Our comprehensive induction to your new career at ii will set you up to be successful, with ongoing support from your team lead. We offer a 3 tiered progression opportunity based on performance, which allows for career growth, progression and renumeration.
• The role requires 37.5 hours per week, Monday to Friday, with a varied shift pattern including:

7:45–16:15

8:30–17:00

9:00–17:30

9:15–17:45 (on a rotational basis)

Once trained in international dealing, every 8 weeks you will work one week on a 12:30 pm–9:00 pm shift (this may be subject to change depending on business needs).

Please note: The successful candidate will start on Monday, 3rd November 2025.

Requirements

To be successful in the role, you will:

·    Be customer-focused, so candidates must have experience in a contact centre environment working on complex products.

·    Be dedication, motivation, driven, and have a passion for assisting customers. You’ll need to be a real people person, with excellent listening and communication skills.

·    You’ll build fantastic knowledge of our investment products and services to help resolve increasingly complex customer queries in a professional and consultative manner.

·    Experience working in an FCA-regulated business and understanding regulatory requirements is also advantageous.

ESSENTIAL:

• Ability to build rapport with customers across all communication channels.
• Proficient IT skills — ability to navigate a broad range of internal systems.
• Confidence in working independently and making decisions, including appropriately escalating issues.
• Ability to multitask — navigating different systems and processing information while talking to customers.
• A team player — supporting colleagues and promoting a positive work environment and team spirit.
• Enthusiasm to keep learning and developing your skills.
• Ability to provide the best service experience for customers via phone, written channels, and social media.
• Ability to provide customer information, manage customer access, respond to enquiries, and handle complaints.

DESIRABLE:

• Experience with Consumer Duty Outcomes.
• Knowledge of our products and how they work.
• Previous experience within Financial Services, Pension products, or Customer Services.

Benefits

• Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
• Life Assurance and Group Income Protection
• Private Medical Insurance – Provided by Bupa
• 25 Days Annual Leave, plus bank holidays
• Staff Discounts on our investment products
• Personal & Well-being Fund – Supporting your physical and mental wellness
• Retail Discounts – Savings at a wide range of high street and online retailers
• Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle

Please Note:  We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.

interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive

• Handling a high volume of inbound customer inquiries via phone, email, and chat in a professional and timely manner.
• Resolving customer issues and complaints effectively and efficiently, aiming for first-contact resolution.
• Providing detailed product and service information to customers.
• Assisting in the training and onboarding of new customer service representatives.
• Acting as a point of escalation for complex customer issues, troubleshooting problems, and offering appropriate solutions.
• Documenting all customer interactions and resolutions accurately in the CRM system.
• Identifying opportunities to improve customer service processes and customer satisfaction.
• Gathering customer feedback and relaying it to relevant departments for product and service enhancements.
• Maintaining a high level of product knowledge and understanding of company policies.
• Contributing to team goals and objectives, fostering a collaborative and positive work environment.
• Assisting with administrative tasks as required by the Customer Service Manager.

• Handle incoming customer inquiries via phone, email, and live chat in a professional and courteous manner.
• Provide information about products and services, resolving customer queries efficiently.
• Assist customers with orders, account inquiries, and general support needs.
• Learn and utilize customer relationship management (CRM) software to log interactions and track issues.
• Follow established customer service protocols and procedures.
• Escalate complex issues to senior team members or relevant departments when necessary.
• Contribute to maintaining high standards of customer satisfaction.
• Participate actively in training sessions and workshops to develop customer service skills.
• Build rapport with customers, creating positive and lasting relationships.
• Understand and adhere to company policies and procedures.
• Assist with administrative tasks related to customer service operations.
• Work collaboratively with colleagues to achieve team objectives.
• Provide feedback to supervisors on common customer issues or suggestions for improvement.
• Maintain a professional and helpful demeanor at all times.
• Contribute to a positive and supportive team environment.

• A strong desire to learn and develop a career in customer service.
• Excellent communication and interpersonal skills, with a friendly and approachable attitude.
• Good listening skills and the ability to empathize with customer needs.
• Basic IT literacy, including familiarity with email and web browsing.
• An enthusiastic and proactive approach to work.
• Ability to follow instructions and learn new processes quickly.
• Reliable and punctual, with a strong work ethic.
• A willingness to work as part of a team.
• Previous customer-facing experience, such as retail or hospitality, is beneficial but not required.
• Must be eligible to undertake an apprenticeship (e.g., not currently in full-time education).
• A commitment to completing the apprenticeship program and achieving the relevant qualifications.
• Resilience and the ability to remain calm under pressure.

Job summary

First Intuition (FI) is a fast-growing Ofsted rated ‘outstanding’ provider of accountancy training and apprenticeships. Working at FI, you can look forward to great long-term career prospects, and the opportunity to participate in our company bonus and share schemes.

You will provide administrative support to several top employers across FIs client portfolio, supporting them with activity such as proactive course bookings, maintaining learner records, providing client reporting, answering queries and other related tasks. In this role you will work with external clients but also various teams across the business giving you the opportunity to build strong working relationships to help us to deliver high quality service. In addition, during our peak onboarding periods, you will provide support to our Apprenticeships Admissions Manager and Head of Client Services to ensure the accurate and timely onboarding of apprentices onto their apprenticeship programmes.

We offer a genuinely competitive salary (£23,400) with eligibility for an annual bonus. Plus, hybrid working (home based / in our Manchester centre) and rewards and benefits that are hard to beat - not least working in a supportive, friendly and growing culture where your own skills will be valued too, and your career goals will be nurtured. That’s priceless, and it’s one of the reasons we’re so successful.

If you want to share in our success… of course you do… and you feel you have the talent we’re looking for, then read on, and click now to complete our application form.

You probably want to know more about FI before you complete your application. Please check out our website here: and our Careers Page here: to find out about who we are, and learn about the fantastic benefits our employees enjoy.

As a Client Services Assistant at First Intuition, you will have the opportunity to.

• Act as the first point of contact for enquiries from students and their employers relating to course administration and provide appropriate advice and guidance.
• Maintain student and client records with course booking data, progress reporting and the documentation and implementation of changes to study pathways.
• Support Client Relationship Managers with data collection, implementation of programme changes and sharing feedback/highlighting issues.
• Collaborate with the Apprenticeships Admissions Manager and Client Relationship Managers to create apprenticeship programme planners and ensure their accuracy.
• Work closely and actively with Head of Client Services, to ensure SLAs are met and provide the provision of consistent excellent service.
• Ensure the accurate data entry of apprentice details and course bookings onto a variety of systems.
• Draft various apprenticeships enrolment forms onto our enrolment system.
• Track, chase and report on outstanding actions relating to the onboarding process.
• Produce reports on student and client information.
• Support additional work as required by management from time to time.

Requirements

Qualifications and Skills:

Essential:

• Excellent attention to detail and accurate data entry processing skills.
• Effective communicator with excellent interpersonal skills.
• Analytical thinking.
• Strong organisational and time management skills.
• Ability to manage own workload and work under pressure during busy onboarding periods.
• Computer literate.
• Understanding of the accountancy sector
• Understanding of Apprenticeships and the ESFA funding rules

Desirable:

• Understanding of the accountancy sector
• Understanding of Apprenticeships and the ESFA funding rules

Benefits

• 25 days annual leave rising to 30 over 5 years’ service PLUS bank holidays
• Flexible-working positive employer with a range of family-friendly policies
• Employee Assistance Programme: 24-hour confidential access to counselling and support services
• Competitive Pension
• Private Medical Insurance
• Company bonus and share scheme
• Training and development opportunities
• Long term career prospects in a growing company
• Employee perks including a range of discounts to suit your lifestyle

German and/or French-speaking Wholesale Customer Service Representative – Hybrid (London) or Fully Remote (UK)

We’re looking for a German and/or French-speaking Customer Service Representative with strong B2B customer service experience , ideally within a wholesale, retail, or distribution environment .

In this role, you’ll be the key contact for a portfolio of European clients, managing the full order cycle from placement to delivery. You’ll work closely with sales, logistics, and credit teams to ensure smooth order flow, resolve issues efficiently, and deliver outstanding customer support.

This is an excellent opportunity to join a collaborative, international team where your communication and organisational skills will truly shine.

Key Responsibilities:

• Manage all aspects of order processing, ensuring accuracy and timely delivery
• Build and maintain strong relationships with key accounts and internal departments
• Communicate proactively with clients about stock, lead times, and delivery schedules
• Provide after-sales support, handling returns and credits efficiently
• Liaise with the credit and operations teams to ensure smooth account management

What’s on Offer:

• Hybrid role (London-based) or fully remote anywhere in the UK – only occasional London meetings (once a month or less)
• A people-focused, inclusive culture that values initiative and teamwork
• Competitive salary, strong benefits package, and flexibility
• Real opportunities for personal and professional development

What You’ll Bring:

• Fluency in German and/or French , plus excellent English communication skills
• Proven B2B customer service experience (wholesale experience strongly preferred)
• Excellent attention to detail and organisational skills
• A proactive, solution-oriented approach to problem-solving

If you’re a confident communicator who thrives in a fast-paced environment and enjoys building strong client relationships, we’d love to hear from you.

Apply now or send your CV to

German and/or French-speaking Wholesale Customer Service Representative – Hybrid (London) or Fully Remote (UK)

We’re looking for a German and/or French-speaking Customer Service Representative with strong B2B customer service experience , ideally within a wholesale, retail, or distribution environment .

In this role, you’ll be the key contact for a portfolio of European clients, managing the full order cycle from placement to delivery. You’ll work closely with sales, logistics, and credit teams to ensure smooth order flow, resolve issues efficiently, and deliver outstanding customer support.

This is an excellent opportunity to join a collaborative, international team where your communication and organisational skills will truly shine.

Key Responsibilities:

• Manage all aspects of order processing, ensuring accuracy and timely delivery
• Build and maintain strong relationships with key accounts and internal departments
• Communicate proactively with clients about stock, lead times, and delivery schedules
• Provide after-sales support, handling returns and credits efficiently
• Liaise with the credit and operations teams to ensure smooth account management

What’s on Offer:

• Hybrid role (London-based) or fully remote anywhere in the UK – only occasional London meetings (once a month or less)
• A people-focused, inclusive culture that values initiative and teamwork
• Competitive salary, strong benefits package, and flexibility
• Real opportunities for personal and professional development

What You’ll Bring:

• Fluency in German and/or French , plus excellent English communication skills
• Proven B2B customer service experience (wholesale experience strongly preferred)
• Excellent attention to detail and organisational skills
• A proactive, solution-oriented approach to problem-solving

If you’re a confident communicator who thrives in a fast-paced environment and enjoys building strong client relationships, we’d love to hear from you.

Apply now or send your CV to

German and/or French-speaking Wholesale Customer Service Representative – Hybrid (London) or Fully Remote (UK)

We’re looking for a German and/or French-speaking Customer Service Representative with strong B2B customer service experience , ideally within a wholesale, retail, or distribution environment .

In this role, you’ll be the key contact for a portfolio of European clients, managing the full order cycle from placement to delivery. You’ll work closely with sales, logistics, and credit teams to ensure smooth order flow, resolve issues efficiently, and deliver outstanding customer support.

This is an excellent opportunity to join a collaborative, international team where your communication and organisational skills will truly shine.

Key Responsibilities:

• Manage all aspects of order processing, ensuring accuracy and timely delivery
• Build and maintain strong relationships with key accounts and internal departments
• Communicate proactively with clients about stock, lead times, and delivery schedules
• Provide after-sales support, handling returns and credits efficiently
• Liaise with the credit and operations teams to ensure smooth account management

What’s on Offer:

• Hybrid role (London-based) or fully remote anywhere in the UK – only occasional London meetings (once a month or less)
• A people-focused, inclusive culture that values initiative and teamwork
• Competitive salary, strong benefits package, and flexibility
• Real opportunities for personal and professional development

What You’ll Bring:

• Fluency in German and/or French , plus excellent English communication skills
• Proven B2B customer service experience (wholesale experience strongly preferred)
• Excellent attention to detail and organisational skills
• A proactive, solution-oriented approach to problem-solving

If you’re a confident communicator who thrives in a fast-paced environment and enjoys building strong client relationships, we’d love to hear from you.

Apply now or send your CV to