Customer Service Representative

Berkshire, South East £14 Hourly Adecco

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Job Description

temporary

Join Our Team as a Customer Service Representative!

Location: Newbury, West Berkshire

Contract Type: Temporary to Permanent

Hourly Pay: 13.50 per hour

Are you a customer-focused professional with a passion for providing exceptional service? Do you thrive in a dynamic environment where your skills can shine? If so, we have an exciting opportunity for you!

As a Customer Service Representative, you will play a pivotal role in ensuring our clients receive the highest level of support. You'll be the friendly voice our customers can rely on, making a real difference in their experience with our organisation.

Key Responsibilities:

  • Process repair and work orders, including managing loaner equipment
  • Arrange returns and collections, ensuring accurate proof of delivery and pricing requests
  • Handle incoming emails and calls with professionalism and enthusiasm
  • Proactively communicate with both internal and external customers
  • Investigate and resolve invoice disputes efficiently
  • Log issues and follow up on resolutions, ensuring customers are kept informed
  • Collaborate with colleagues to prioritise tasks and streamline processes
  • Mentor and support junior customer service representatives

What We're Looking For:

Experience/Skills:

  • Previous experience in technical customer service, order management, or contact centre roles
  • Proven ability to build strong relationships with customers and colleagues
  • Excellent communication skills, both verbal and written
  • Advanced knowledge of MS Excel, MS Outlook, MS Word, and ERP systems
  • Ability to handle difficult situations independently and calmly
  • Strong customer focus with a positive, can-do attitude
  • Ability to work under pressure while maintaining effective communication
  • Proven problem-solving skills and the ability to prioritise workload
  • A collaborative spirit with a drive for high-performance standards
  • Integrity and the willingness to take the initiative in process improvements

Ready to take the next step in your career? If you're excited about making a difference and providing top-notch customer service, we want to hear from you!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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Customer Service Representative

RG21 Basingstoke, South East SRG

Posted 3 days ago

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Job Description

contract

Customer Services Representative

Type: Fixed Term Contract (12 months initial)
Location: Basingstoke
Salary: circa. 25,000 per annum

SRG are working with a global medical products and technologies company, with a mission to find & provide solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care.

They have a current need for a Customer Service Representative to join their team. This is an integral role, providing outstanding Customer Care whilst supporting all of our client's customers. You will be responsible for delivering prompt responses to customer queries and ensuring efficient processing of Customer orders. You will also seek to maximise new business opportunities through referral leads and enhance business value through retention of existing customers.

The successful candidate will handle the following responsibilities:

  • Support customers by phone, electronically and face to face.
  • Process customer orders received via inbound and outbound telephone, email and post.
  • Respond promptly to customer and colleague enquiries.
  • Maintain complete and accurate records of all customer interactions in the company CRM system
  • Maximize all referral opportunities and ensure leads are passed to the relevant referral specialist
  • Drive long term business relationships and strengthen retention via customer registration to company programme.
  • Drives performance through self-motivation and prioritises workload to ensure that the service standards of the business are maintained hand in hand with achievement of personal targets.
  • Displays sensitivity to the customer's needs including the need for confidentiality and discretion in written and spoken communication
  • Follows and understands the need for established procedures within the department but also questions, and continuously looks for ways they can be improved
  • Develops relationships with customers through empathy and diplomacy

Qualifications needed and other requirements:

  • At least 1-2 years of significant practical experience in customer services role
  • High levels of empathy with active listening skills
  • Problem solver, able to deal effectively and professionally with end user and healthcare professionals queries
  • Ability to work collaboratively with internal and external stakeholders
  • High level of organisational skills and an ability to prioritise workload whilst multitasking
  • Excellent verbal, written and face to face communication skills
  • Strong Keyboard skills, including advanced knowledge of Word, Excel and note writing
  • Ability to work independently and as a team
  • Proven track record of working towards KPI's and targets
  • Attention to detail with a high level of accuracy
  • Telephony, CRM and prescription system experience ideally

To Apply

If you want to find out more about this role or would like to make an application, click below or contact Theo Charles

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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Customer Service Representative

Watford, Eastern Medtronic

Posted today

Job Viewed

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Job Description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. Youu2019ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.



**A Day in the Life**



By joining Customer Care & Order Operations (CCOO), you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world.



Working in CCOO means being close to our customers and critical people inside hospitals, (nurses, physicians, procurement departments, suppliers, national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.).



The role is permanent and based at the Watford office (hybrid working model 3/2). Monday and Thursday being office days.



**Responsibilities may include the following and other duties may be assigned:**


Provide day-to-day support in Medtronic's Order-To-Delivery processes as well as Supply Chain through analytical and operational support
Contribute to the company goals in the areas of customer satisfaction
Responsible for handling all incoming calls and e-mails to shared mailboxes, prioritizing urgent enquiries/orders, and taking ownership to resolution
Responsible for issue resolution and reactive communication towards the customer/patient
Contribute to process improvement / standardization (internal/external) and be able to participate or lead projects
Support Strategic Accounts, deliver a seamless, value-added service
Be responsible for capturing and documenting customer/patient specificities in internal systems



**Required Knowledge and Experience:**


Experience in an office team based environment
Computer literate
Good communication skills (telephone and email)
Strong customer relationship buildings skills
Ability to cope with stressful situations



**Physical Job Requirements**



The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.u202f



**Benefits & Compensation**



**Medtronic offers a competitive Salary and flexible Benefits Package**

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.



**About Medtronic**



We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission u2014 to alleviate pain, restore health, and extend life u2014 unites a global team of 95,000+ passionate people.

We are engineers at heartu2014 putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.



Learn more about our business, mission, and our commitment to diversity here (


We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.



Our Mission u2014 to alleviate pain, restore health, and extend life u2014 unites a global team of 95,000+ passionate people.



We are engineers at heartu2014 putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.



**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. Thatu2019s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.



**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.



**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you willu2026


**Build** a better future, amplifying your impact on the causes that matter to you and the world
**Grow** a career reflective of your passion and abilities
**Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning



These commitments set our team apart from the rest:



**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.



**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.



**Better outcomes for our world** . Here, itu2019s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.



**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care



It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.



For sales reps and other patient facing field employees, going into a healthcare settingu202fis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.



This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .



For updates on job applications, please go to the candidate login page and sign in to check your application status.



If you need assistance completing your application please email



To request removal of your personal information from our systems please email
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Watford, Eastern Medtronic

Posted 5 days ago

Job Viewed

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Job Description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
**A Day in the Life**
By joining Customer Care & Order Operations (CCOO), you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world.
Working in CCOO means being close to our customers and critical people inside hospitals, (nurses, physicians, procurement departments, suppliers, national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.).
The role is permanent and based at the Watford office (hybrid working model 3/2). Monday and Thursday being office days.
**Responsibilities may include the following and other duties may be assigned:**
+ Provide day-to-day support in Medtronic's Order-To-Delivery processes as well as Supply Chain through analytical and operational support
+ Contribute to the company goals in the areas of customer satisfaction
+ Responsible for handling all incoming calls and e-mails to shared mailboxes, prioritizing urgent enquiries/orders, and taking ownership to resolution
+ Responsible for issue resolution and reactive communication towards the customer/patient
+ Contribute to process improvement / standardization (internal/external) and be able to participate or lead projects
+ Support Strategic Accounts, deliver a seamless, value-added service
+ Be responsible for capturing and documenting customer/patient specificities in internal systems
**Required Knowledge and Experience:**
+ Experience in an office team based environment
+ Computer literate
+ Good communication skills (telephone and email)
+ Strong customer relationship buildings skills
+ Ability to cope with stressful situations
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position?
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting?is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
To request removal of your personal information from our systems please email
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Reading, South East Castle View Group

Posted today

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Job Description

contract

If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best, then THIS is the place for you!

Background checks: Due to the nature of some of the roles and the customer information you will have access to in your role, we may work with you to secure CTC-level Govt. securi.


WHJS1_UKTJ

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Customer Service Representative

GU11 2AE Aldershot, South East Thrifty Car & Van Rental

Posted 2 days ago

Job Viewed

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Job Description

permanent

Job Title: Customer Service Representative

Hours : Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis

Benefits :

  • 30 days holiday (including bank holidays)

  • Company pension scheme

  • Employee discount scheme

  • Funded Summer and Christmas events

  • Cycle to Work Scheme

  • Discounted car hire rates

Are you looking to start a career or looking to retrain? Whether you have previous experience or not-we will have a.


WHJS1_UKTJ

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Customer Service Representative

Reading, South East £28000 - £32000 annum Universal Business Team

Posted 5 days ago

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Job Description

Permanent

Customer Service Representative
Location: Reading – Office based.
Employment Type: Full time, Monday to Friday 7.30am – 4.30pm
Industry: Manufacturing / Distribution / Technical Sales Support
Salary : £28,000 - £32,000

Are you a proactive and detail-driven professional with a passion for delivering outstanding customer experiences? This exciting opportunity to join a well-established business that prides itself on excellence, innovation, and teamwork.

We're looking for a Customer Service Representative who thrives in a fast-paced, hands-on environment. If you enjoy juggling multiple responsibilities—from customer support and order processing to logistics coordination and internal communication—this role offers variety, growth, and meaningful impact. Join a lovely friendly team environment, get support from colleagues and enjoy a pleasant and modern office space and kitchen.  

What You'll Be Doing:

Customer Engagement & Order Management

  • Manage inbound enquiries via phone and email with professionalism and efficiency
  • Accurately process customer orders, ensuring seamless coordination with internal teams
  • Provide first-line support for technical product queries (training provided)
  • Build product knowledge to help customers make informed decisions

Logistics & Internal Coordination

  • Track deliveries and liaise with the warehouse on stock, backorders, and shipping
  • Maintain accurate records using internal systems and shared documentation tools
  • Ensure all bookings and order updates are captured in real-time

Reporting & Administration

  • Prepare daily and monthly reports to support business operations
  • Stay on top of administrative tasks with precision and timeliness

Requirements

What We’re Looking For:

  • Previous experience in customer service, order processing, or sales support
  • Exceptional communication skills—both written and verbal
  • High attention to detail and strong organisational skills
  • Comfortable working across multiple systems (Excel, Google Sheets, etc.)
  • Ability to work independently while collaborating closely with other departments

Bonus Points For:

  • Experience with ERP systems (e.g., OrderWise)
  • Background in logistics or warehouse coordination
  • Familiarity with technical or colour-matching equipment (nice to have—not essential)

Benefits

Why You’ll Love It Here:

  • A collaborative and professional working environment that values respect, kindness, and integrity
  • Exposure to diverse and interesting tasks—no two days are the same
  • Opportunities for development in a growing business
  • Pleasant and modern office
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Customer Service Representative

NW27LN Brent, London £28000 annum Tate

Posted 14 days ago

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Job Description

Customer Service Representative

£28,000

5x days onsite

We're looking for a friendly, reliable and organised Customer Service Representative to join our growing team. This role is all about helping our existing customers have a great experience with us, from answering day-to-day queries to onboarding new clients and ensuring everything runs smoothly.

What you'll be doing

You'll be the first point of contact for our customers once they've joined us, handling a wide range of administrative and support tasks, including:

  • Responding to customer queries by phone and email, from billing questions to contract clarifications and general account support
  • Processing customer orders, returns and replacement equipment
  • Onboarding new customers, managing their orders, keeping them informed, and ensuring their installation or setup process goes smoothly
  • Handling and resolving customer complaints with care and professionalism
  • Liaising with internal teams, such as technical support or operations, to ensure a seamless customer experience

What we're looking for

  • Someone with previous experience in customer service, operations or administration
  • Excellent communication skills - clear, friendly and confident on the phone and in writing
  • Highly organised with good attention to detail, and able to manage multiple tasks effectively
  • Comfortable using systems to process orders, track returns and maintain accurate customer records
  • A team player who is proactive, dependable and willing to get involved wherever needed

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

This advertiser has chosen not to accept applicants from your region.

Lead Customer Service Representative

Basingstoke, South East ThermoFisher Scientific

Posted 8 days ago

Job Viewed

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Job Description

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Position Summary** :
The Lead Customer Service Representative supports the Customer Service Manager to ensure that administration processes and order fulfillment align with established procedures and service level agreements (SLAs). This role involves informally leading the team operationally and supporting the CS Manager by delegating tasks, monitoring, and reprioritizing workloads to ensure fair distribution and timely action within the team. Responsibilities include acting as a primary contact for customers, resolving escalations and complaints, and keeping customers informed of any service issues. Additionally, the Lead CS Representative serves as a role model by **demonstrating leadership skills** , a proactive attitude, and the ability to find solutions and improve processes.
**Responsibilities:**
+ Act as informal leader within the team to delegate operational tasks and monitor workload among team members to ensure fair distribution and adherence to SLA.
+ Support the CS Manager by acting as deputy in their absence and working closely with them on daily operations.
+ Prepare complex export documentation and ensure compliance with customs clearance requirements.
+ Support the team by answering day-to-day inquiries and helping resolve issues.
+ Participate in the Continuous Improvement Programme (PPI) and contribute to process improvements.
+ Process customer orders, schedule agreements, and prepare quotations to meet required service levels.
+ Keep customers fully informed on issues affecting service and resolve any complaints regarding late deliveries or damaged goods.
+ Liaise with other sites and freight forwarders to ensure timely dispatch and delivery of orders.
+ Deliver and organize training for Customer Service Representatives and promote Health and Safety awareness.
**Minimum Requirements/Qualifications:**
+ **Export/logistics experience** and competencies, including preparing complex export documentation.
+ **Leadership capabilities** - ability to lead by example, train/coach others and have a hands-on approach
+ Experience of working within a customer service environment
+ Experience of working within a team
+ Working knowledge and experience of using SAP
+ Intermediate to advance skill level of Microsoft Word and Excel
+ Highly developed organization and problem-solving skills
+ Demonstrate excellent communication skills
+ Complaint handling/conflict resolution skills - strong interpersonal skills
+ Flexible attitude to daily work and responsibilities
**About Thermo Fisher:**
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us ( . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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Customer Service Representative (French Speaking)

Weybridge, South East Clinigen

Posted 213 days ago

Job Viewed

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Job Description

Permanent

Clinigen is a rapidly growing global specialty pharmaceutical services business with a unique combination of services across the pharmaceutical lifecycle. We currently have over 1,000 employees headquartered in the UK with global offices in the US, EU (Belgium, Germany, France), Asia Pacific and South Africa. Clinigen is growing rapidly and is positioned well for an exciting future of continued expansion.

To support our growth, we are currently seeking a detailed orientated, customer-focused and French speaking Customer Service Representative reporting into our Customer Service Team Leader.

Please note we welcome applications from individuals based within a commutable distance to our Weybridge, Surrey or Burton-On-Trent, Staffordshire offices. We operate a hybrid working environment - two days onsite, three days WFH.

The Role:

As our newly appointed Customer Service Representative you will be the primary point of direct contact for communication with Clinigen’s customers i.e. hospitals, physicians and pharmacists. You have responsibility for servicing customer needs and providing information and support for the range of Clinigen and client products to assigned customer accounts. Ensure all enquiries and orders are processed accurately following set systems and processes.

Key Responsibilities:

You will be self sufficient with the ability to self-check work whilst handling a range of customer contacts within Clinigen's customer service environment, using knowledge and skills gained through first class training to provide our customers with an outstanding level of service in an efficient and effective manner. Customer contact is referencing, but not exclusive to, in and outbound telephone calls, emails, faxes and any digital platform related activity required to support our customers.

You will be trained on a range of systems related to support our service offering and will be required to showcase a professional and polished service whilst utilising these systems. You will adopt a flexible approach as services may be subject to change.

You will deliver world class support and guidance to a range of global customers within the Customer Service department through:

  • Order and enquiry handling
  • Training and Process
  • Customer Relationship & Support

Requirements

  • Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums
  • Educated to a minimum of GCSE and or equivalent regional qualification
  • Demonstrable experience of working in a Customer service environment
  • Excellent communication skills with a customer centric focus
  • Ability to multitask with ensuring great organisational skills
  • Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments
  • Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage

Benefits

  • 27 days holiday plus 8 bank holidays
  • Pension contributions 4.5% matched
  • Life assurance 4 x annual salary
  • Flexible Benefits Platform with £25/month Company contribution
  • Annual salary review
  • Independent financial advice service
  • Enhanced Employee Assistance Programme
  • Shopping discounts with retailers
  • Long service awards
  • Recognition scheme & employee of the year awards

If you are looking to be a customer facing representation for a global specialty pharmaceutical service provider with a passion to provide industry leading services, this could be the role for you.

Interested? We would love to hear from you, please apply today for consideration.

This advertiser has chosen not to accept applicants from your region.
 

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