74 Customer Service Representative jobs in Bracknell
Customer Service Representative
Posted today
Job Viewed
Job Description
Location
Thame / Oxfordshire
Salary
From £25,250
Contract
Temporary (Full Time - 12 months)
Reference
811
Closing Date
21 October 2025
Job descriptionAt Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels . From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don't worry you will be trained up on this.
It is an important role within the branch, and we are the gateway to protecting and looking after our members working closely as a team.
This role is a 12 month Fixed Term Opportunity working full time, 35 hours per week, Monday to Saturday in our Thame Branch.
If this role is advertised as part time the salary will be pro rata.
You'll need to be within a 45 minute commute of the branch you're applying to work in, and here's the good news. Whilst major banks continue to close branches, we're keeping ours open. Nationwide's commitment to the High Street means we now have the UK's largest network, with over 600 branches. So if the location you're considering is outside the 45 minutes then please check our other vacancies that are closer to you.
Your training will be based virtually in branch.
Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you'll be doingWhat is important is to know every branch is different, and we are all in this together working to have the best version of our branches
What can't a Customer Representative do This is the great part about this role, it's so versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels including online and via the phone.
We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.
About youWe're not just looking for your experience and skills. We're also interested in who you are as a person. Why? Because our customers are made up of so many different kinds of people and we want our employees to be just as diverse.
Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone's life for the better. You'll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer's needs. You need to be comfortable using digital tools and applications.
We are the front line in protecting our customers, building our society
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight - We are brave in speaking out and saying what we think – we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you'll getThere are all sorts of employee benefits available at Nationwide, including:
- 25 days holiday pro rata
- From January 2026, all colleagues will have access to fully funded private medical insurance
- A personal pension – if you put in 7% of your salary, we'll top up by a further 16%
- Access to an annual performance related bonus
- Access to training to help you develop and progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance worth 8x your salary
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
We forge our own path at Nationwide.
As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do nextIf this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.
Once we've received your application successfully, we will invite you to the first stage; our online assessments
Within a few hours you'll receive a link to your unique candidate hub – here we'll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments – all focussed around what's important to us in a member facing role at Nationwide.
In your candidate hub you'll also be able to get hints and tips and watch video's from our colleague's giving you a really good idea of what it's like to work here at Nationwide.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Customer Service Representative - FTC
Posted 2 days ago
Job Viewed
Job Description
**Pioneering trusted medical solutions to improve the lives we touch:** Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec's revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit by convatec, a subsidiary of Convatec, is a dedicated provider of customer support services to the stoma, continence and wound care community who have built a 30-year reputation based on the delivery of the highest quality homecare services. Amcare by Convatec care centres are located in Cheltenham, Basingstoke, Dartford, Lincoln, Nottingham, Runcorn, South Shields and Stirling. Our national distribution centre is in Sunderland.
The Customer Service Representative is a crucial role providing outstanding Customer Care whilst supporting all Amcare by Convatec Customers. Delivering prompt responses to customer queries. Ensuring efficient processing of Customer orders. Maximise all new business opportunities through referral leads. Grow business value by retaining existing customers.
**Please note this is a Fixed Term Contract until End of August 2026.**
Key Responsibilities:
+ Support customers by phone, electronically and face to face.
+ Process customer orders received via inbound and outbound telephone, email and post.
+ Respond promptly to customer and colleague enquiries.
+ Maintain complete and accurate records of all customer interactions in the company CRM system
+ Maximize all referral opportunities and ensure leads are passed to the relevant referral specialist
+ Drive long term business relationships and strengthen retention via customer registration to me+ programme.
+ Drives performance through self-motivation and prioritises workload to ensure that the service standards of the business are maintained hand in hand with achievement of personal targets.
+ Displays sensitivity to the customer's needs including the need for confidentiality and discretion in written and spoken communication
+ Follows and understands the need for established procedures within the department but also questions, and continuously looks for ways they can be improved
+ Develops relationships with customers through empathy and diplomacy
**Skills & Experience:**
+ High levels of empathy with active listening skills
+ Problem solver, able to deal effectively and professionally with end user and healthcare professionals queries
+ Ability to work collaboratively with internal and external stakeholders
+ High Level of organisational skills and an ability to prioritise workload whilst multitasking
+ Excellent verbal, written and face to face communication skills
+ Strong Keyboard skills, including advanced knowledge of Word, Excel and note writing
+ Ability to work independently and as a team
+ Proven track record of working towards KPI's and targets
+ Attention to detail with a high level of accuracy
+ Telephony, CRM and prescription system experience
**Qualifications/Education:**
+ At least 1-2 years of significant practical experience in customer services role
**Working Conditions**
Working hours: Monday - Friday 9-5, our lines are open from 8am to 8pm, flexibility is required in case necessary to cover other turns + with rotation of Saturdays 9am - 1pm
This role can be fully onsite or working a couple of days from home
**Ready to join us?**
At Convatec we're pioneering trusted medical solutions to improve the lives we touch. If you're ready to make a real impact, apply today and help us bring our Forever Caring promise to life.
#LI-CM1
#LI-Hybrid
**Beware of scams online or from individuals claiming to represent Convatec**
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at .
**Equal opportunities**
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
**Notice to Agency and Search Firm Representatives**
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
**Already a Convatec employee?**
**If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!**
Senior Customer Service Representative
Posted 21 days ago
Job Viewed
Job Description
Responsibilities:
- Handle inbound customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues efficiently and effectively, ensuring customer satisfaction.
- Provide detailed information about products, services, and policies.
- Process orders, returns, and exchanges accurately.
- Escalate complex issues to appropriate departments or supervisors when necessary.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Identify opportunities to improve customer service processes and customer experience.
- Gather customer feedback and report on trends and common issues.
- Assist with training and mentoring new customer service representatives.
- Contribute to team goals and objectives.
- Represent the company in a positive and professional manner at all times.
- Proven experience in a customer service role, preferably in e-commerce or retail.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and other customer support tools.
- Ability to remain calm and patient under pressure.
- Strong organizational and time-management skills.
- Ability to work independently and as part of a remote team.
- High school diploma or equivalent; some college coursework is a plus.
- Adaptability and willingness to learn new processes and systems.
- A genuine passion for providing outstanding customer service.
Customer Service Representative (French Speaking)
Posted 289 days ago
Job Viewed
Job Description
Clinigen is a rapidly growing global specialty pharmaceutical services business with a unique combination of services across the pharmaceutical lifecycle. We currently have over 1,000 employees headquartered in the UK with global offices in the US, EU (Belgium, Germany, France), Asia Pacific and South Africa. Clinigen is growing rapidly and is positioned well for an exciting future of continued expansion.
To support our growth, we are currently seeking a detailed orientated, customer-focused and French speaking Customer Service Representative reporting into our Customer Service Team Leader.
Please note we welcome applications from individuals based within a commutable distance to our Weybridge, Surrey or Burton-On-Trent, Staffordshire offices. We operate a hybrid working environment - two days onsite, three days WFH.
The Role:
As our newly appointed Customer Service Representative you will be the primary point of direct contact for communication with Clinigen’s customers i.e. hospitals, physicians and pharmacists. You have responsibility for servicing customer needs and providing information and support for the range of Clinigen and client products to assigned customer accounts. Ensure all enquiries and orders are processed accurately following set systems and processes.
Key Responsibilities:
You will be self sufficient with the ability to self-check work whilst handling a range of customer contacts within Clinigen's customer service environment, using knowledge and skills gained through first class training to provide our customers with an outstanding level of service in an efficient and effective manner. Customer contact is referencing, but not exclusive to, in and outbound telephone calls, emails, faxes and any digital platform related activity required to support our customers.
You will be trained on a range of systems related to support our service offering and will be required to showcase a professional and polished service whilst utilising these systems. You will adopt a flexible approach as services may be subject to change.
You will deliver world class support and guidance to a range of global customers within the Customer Service department through:
- Order and enquiry handling
- Training and Process
- Customer Relationship & Support
Requirements
- Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums
- Educated to a minimum of GCSE and or equivalent regional qualification
- Demonstrable experience of working in a Customer service environment
- Excellent communication skills with a customer centric focus
- Ability to multitask with ensuring great organisational skills
- Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments
- Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage
Benefits
- 27 days holiday plus 8 bank holidays
- Pension contributions 4.5% matched
- Life assurance 4 x annual salary
- Flexible Benefits Platform with £25/month Company contribution
- Annual salary review
- Independent financial advice service
- Enhanced Employee Assistance Programme
- Shopping discounts with retailers
- Long service awards
- Recognition scheme & employee of the year awards
If you are looking to be a customer facing representation for a global specialty pharmaceutical service provider with a passion to provide industry leading services, this could be the role for you.
Interested? We would love to hear from you, please apply today for consideration.
Client Services Coordinator
Posted 2 days ago
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Job Description
Description
We’re looking for a highly organised and personable individual to support the Client Services Team in the administration of new client enquiries, sales and account management. You’ll be a key link between our clients and production team—ensuring every enquiry is handled effectively, every brief is quoted accurately and every client feels valued and informed throughout their journey.
A steady stream of project enquiries will need to be handled each day, both over the phone and email. This will involve taking down and requesting all relevant information, understanding their problems and requirements, using our pricing charts to price up projects, liaise with the production team about capacity and scheduling, then booking in projects for clients.
This is a hybrid role blending client service, sales support and light project coordination. You’ll field new enquiries, prepare quotes, manage our CRM, take meeting notes, follow up with prospects and support our producers in keeping projects running smoothly.
This role is ideal for someone who loves structure, communication and organisation—who takes pride in keeping everything running like clockwork.
It is a full-time and permanent position based at our studio in Bordon, Hampshire.
Responsibilities:
- Be the first point of contact for new client enquiries (via phone, email, and web).
- Gather, clarify and document client requirements.
- Prepare accurate quotations using our internal pricing tools.
- Support the team with proposals, meeting notes, action-points and client follow-ups.
- Keep the CRM and project tracking systems (e.g. HubSpot, Notion, etc.) up to date.
- Liaise with the production team to confirm scheduling, capacity and availability.
- Assist our producers with project coordination and client communication.
- Ensure all clients receive timely updates and a smooth onboarding experience.
- Support with invoicing, PO tracking and status reporting where required.
- Identify and flag opportunities for upselling or cross-service promotion.
- Ensure alignment and clarity throughout the entire process
Reports To:
The Creative Director
Essential Skills:
- Experience in an administrative, PA, client service, or sales support role.
- Excellent written and verbal communication skills.
- High level of computer literacy (Google Workspace, CRM tools, etc.).
- Strong attention to detail and the ability to manage multiple priorities.
- Comfortable working in a fast-paced creative environment.
- Confident, professional, and client-facing manner.
Desirable Skills & Qualifications:
- Experience in a creative, marketing or content production agency.
- Experience using CRM platforms (HubSpot, Pipedrive, etc.)
- An interest in marketing, design, photography or content production.
- A full UK driving licence.
Salary, Working Hours & Location:
- £16,000 pro rata salary
- Part-time position (25 hours)
- 6 month fixed-term contract
- 5 hours per day (hours can be flexible)
- Bordon, Hampshire
Additional Benefits:
- 25 days per year (pro-rata to hours worked), plus bank holidays.
- Opportunity to travel for work
- Workplace pension scheme
- The opportunity to grow as an integral part of a young and dynamic team
About Névé Studios:
Névé is a Boutique Creative Agency & Production Studio, specialising in integrated campaigns for ambitious B2C brands in beauty, health & wellbeing, technology. With an emphasis on creative and content strategy, alongside content production (such as photography, video, CGI etc)–our core purpose is to produce truly unforgettable work and do whatever it takes to get results for our clients.
Client Services Coordinator
Posted today
Job Viewed
Job Description
Description
We’re looking for a highly organised and personable individual to support the Client Services Team in the administration of new client enquiries, sales and account management. You’ll be a key link between our clients and production team—ensuring every enquiry is handled effectively, every brief is quoted accurately and every client feels valued and informed throughout their journey.
A steady stream of project enquiries will need to be handled each day, both over the phone and email. This will involve taking down and requesting all relevant information, understanding their problems and requirements, using our pricing charts to price up projects, liaise with the production team about capacity and scheduling, then booking in projects for clients.
This is a hybrid role blending client service, sales support and light project coordination. You’ll field new enquiries, prepare quotes, manage our CRM, take meeting notes, follow up with prospects and support our producers in keeping projects running smoothly.
This role is ideal for someone who loves structure, communication and organisation—who takes pride in keeping everything running like clockwork.
It is a full-time and permanent position based at our studio in Bordon, Hampshire.
Responsibilities:
- Be the first point of contact for new client enquiries (via phone, email, and web).
- Gather, clarify and document client requirements.
- Prepare accurate quotations using our internal pricing tools.
- Support the team with proposals, meeting notes, action-points and client follow-ups.
- Keep the CRM and project tracking systems (e.g. HubSpot, Notion, etc.) up to date.
- Liaise with the production team to confirm scheduling, capacity and availability.
- Assist our producers with project coordination and client communication.
- Ensure all clients receive timely updates and a smooth onboarding experience.
- Support with invoicing, PO tracking and status reporting where required.
- Identify and flag opportunities for upselling or cross-service promotion.
- Ensure alignment and clarity throughout the entire process
Reports To:
The Creative Director
Essential Skills:
- Experience in an administrative, PA, client service, or sales support role.
- Excellent written and verbal communication skills.
- High level of computer literacy (Google Workspace, CRM tools, etc.).
- Strong attention to detail and the ability to manage multiple priorities.
- Comfortable working in a fast-paced creative environment.
- Confident, professional, and client-facing manner.
Desirable Skills & Qualifications:
- Experience in a creative, marketing or content production agency.
- Experience using CRM platforms (HubSpot, Pipedrive, etc.)
- An interest in marketing, design, photography or content production.
- A full UK driving licence.
Salary, Working Hours & Location:
- £16,000 pro rata salary
- Part-time position (25 hours)
- 6 month fixed-term contract
- 5 hours per day (hours can be flexible)
- Bordon, Hampshire
Additional Benefits:
- 25 days per year (pro-rata to hours worked), plus bank holidays.
- Opportunity to travel for work
- Workplace pension scheme
- The opportunity to grow as an integral part of a young and dynamic team
About Névé Studios:
Névé is a Boutique Creative Agency & Production Studio, specialising in integrated campaigns for ambitious B2C brands in beauty, health & wellbeing, technology. With an emphasis on creative and content strategy, alongside content production (such as photography, video, CGI etc)–our core purpose is to produce truly unforgettable work and do whatever it takes to get results for our clients.
German and/or French-speaking Wholesale Customer Service Representative - Hybrid (London) or Full...
Posted today
Job Viewed
Job Description
German and/or French-speaking Wholesale Customer Service Representative – Hybrid (London) or Fully Remote (UK)
We’re looking for a German and/or French-speaking Customer Service Representative with strong B2B customer service experience , ideally within a wholesale, retail, or distribution environment .
In this role, you’ll be the key contact for a portfolio of European clients, managing the full order cycle from placement to delivery. You’ll work closely with sales, logistics, and credit teams to ensure smooth order flow, resolve issues efficiently, and deliver outstanding customer support.
This is an excellent opportunity to join a collaborative, international team where your communication and organisational skills will truly shine.
Key Responsibilities:
- Manage all aspects of order processing, ensuring accuracy and timely delivery
- Build and maintain strong relationships with key accounts and internal departments
- Communicate proactively with clients about stock, lead times, and delivery schedules
- Provide after-sales support, handling returns and credits efficiently
- Liaise with the credit and operations teams to ensure smooth account management
What’s on Offer:
- Hybrid role (London-based) or fully remote anywhere in the UK – only occasional London meetings (once a month or less)
- A people-focused, inclusive culture that values initiative and teamwork
- Competitive salary, strong benefits package, and flexibility
- Real opportunities for personal and professional development
What You’ll Bring:
- Fluency in German and/or French , plus excellent English communication skills
- Proven B2B customer service experience (wholesale experience strongly preferred)
- Excellent attention to detail and organisational skills
- A proactive, solution-oriented approach to problem-solving
If you’re a confident communicator who thrives in a fast-paced environment and enjoys building strong client relationships, we’d love to hear from you.
Apply now or send your CV to
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Director, Client Services, Medical Affairs
Posted today
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IQVIA Medical Communications is seeking Director, Client Services to drive growth, quality and customer relationships across a portfolio of accounts in our global business.
**Who We Are**
IQVIA is a global leader in bringing together data, technology, advanced analytics, and human science expertise to help the healthcare industry make better decisions, and ultimately improve patient outcomes. Thanks to our unique position within IQVIA and Medical Affairs, the Medical Communications division provides offerings that extend well beyond those of a traditional agency to support this mission.
Our team includes practice area leads, strategists, behavioural scientists, account and event managers, operations specialists, plus content and design professionals. Together and in partnership with our customers, we transform data and insights into effective medical communications to accelerate positive change in health care.
We are a highly collaborative and intellectually curious group of people located in 14 countries across 4 continents. We are continually pushing each other to improve our solutions, drawing on our unique blend of backgrounds and experience.
**Role objective:**
Reporting to the Head of Site Engagement and Medical Affairs Training Practice, this role is accountable for the strategic growth and management of a portfolio of customer accounts, leading the team to achieve strong customer relationships, achieve growth targets and ensure high quality programme strategy and delivery across Site Engagement and Medical Affairs Training, and Medical Affairs Communications programmes.
This role is responsible for the development and upskilling of the Account Management team to drive growth through well-defined Account Plans, strategic programme development, robust client / Sponsor relationships and high-quality execution. This role will also support and, when required, deputise for the Head of Site Engagement and Medical Affairs Training Practice in developing and executing strategic initiatives.
Key responsibilities include:
**Strategic leadership**
+ Collaborate with the Head of Site Engagement and Medical Affairs Training Practice to shape and execute Practice Area strategy, including new solution development in collaboration with our Product and Strategy team, internal stakeholder engagement, implementing core initiatives to achieve Practice Area strategy, and ensuring robust performance reporting.
+ Deputize for the Head of Site Engagement and Medical Affairs Training Practice when necessary
**Growth**
+ Take responsibility for financial performance of account portfolio including achieving growth, revenue and profitability targets and ensuring accurate forecasting
+ Take accountability for collaborating with Account Management Team to design and implement Account Growth Plans that drive organic expansion and net new business
+ Cultivate fruitful partnerships with IQVIA business development teams to ensure integration of IQVIA Medical Communications (IMC's) growth goals into broader account plans, and to ensure inclusion in the relevant proposals and client engagements
+ Maintain overview of all IMC work across allocated accounts, working with Heads of Practice and Account Management team to identify opportunities to cross sell solutions and extend relationships with clients from clinical study support into Medical Affairs Communications
+ Identify and lead strategic pricing initiatives, ensuring inclusion of IMC services within IQVIA pricing tools and encouraging default inclusions of services into core IQVIA solutions across Research and Development, Real World Solutions and Commercial Services
**Client relationships and business development**
+ Serve as a strategic client / sponsor partner across key accounts, cultivating senior-level stakeholder relationships - including with procurement teams - to uncover new opportunities and accelerate growth
+ Increase portfolio revenue by identifying and acting as senior lead on high-impact business proposals, overseeing pitch / bid defence development, and ensuring successful outcomes
+ Take responsibility for maintaining strong hit and strike rates for proposals and driving improvements over time
+ Lead team to collaborate with other IQVIA business development teams to advocate for, and protect, inclusion of IMC services into study proposals, budgets and contracts
+ Maintain a deep understanding of the relevant therapeutic landscape pertaining to client accounts, and develop subject matter expertise in identified service areas across all IMC Practice Areas
+ Build a strong external presence and engage senior industry leaders to cultivate new business opportunities
**Quality**
+ Support Account Management team to deliver high quality strategies and programs that are delivered with excellence, ensuring strong client feedback and enabling organic growth
+ Act as point of escalation for any delivery challenges, advising and mentoring Account Management team to resolve and where appropriate, supporting client discussions and brokering internal solutions
+ Champion process optimization and ensure consistent adherence to best practices across the Practice Area; actively participate in initiatives to deliver operational enhancements, ensuring they meet Practice Area needs
**Internal collaboration**
+ Provide subject matter expertise across the Practice Area and wider IQVIA, serving as a senior point of contact for other leaders within IQVIA, to identify and operationalise fruitful collaborations
+ Participate in collaborative service development and business development opportunities that drive growth for IMC
+ Through a deep understanding of customer strategy, identify opportunities to introduce other IQVIA teams to the customer
+ Participate in collaborative service development and business development activities
**Team leadership**
+ Line manage and mentor the Account Management team, managing staff in accordance with organization's policies and applicable regulations, and supporting and developing them to achieve their goals and develop new skills and supporting resource planning to maintain optimal team utilization
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
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Help Desk Administrator
Posted today
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Job Description
Helpdesk Administrator
Location: Woodley
Salary: £40,000
About the Role
We’re looking for a friendly, organised, and proactive Helpdesk & Contract Administrator with experience in a facilities management environment. You’ll be the first point of contact for customers, handling queries by phone or email and ensuring issues are resolved efficiently. You’ll also support contract managers with administrative tasks, including updating systems, assigning tasks to engineers and subcontractors, producing reports, and ensuring all work is completed on time and in line with contract requirements.
Helpdesk & Contract Administrator Responsibilities:
- Act as the first point of contact for customers, providing excellent service.
- Log, track, and assign jobs using CAFM, ODOO, or similar facilities management systems.
- Liaise with internal teams, subcontractors, and managers to ensure work is completed to SLA standards.
- Produce and maintain reports, records, and contract documentation.
- Monitor work orders to ensure tasks are prioritised and completed according to KPIs.
- Support contract managers with day-to-day administration and process improvement.
Helpdesk & Contract Administrator Requirements:
- Previous experience within a facilities management or similar environment.
- Strong customer service and communication skills.
- Excellent organisational skills and attention to detail.
- Ability to manage multiple tasks under pressure and take ownership of problems.
- Experience with administrative systems or databases (CAFM, ODOO, or similar).
- Proactive, self-motivated, and professional attitude.
Why This Role?
- Opportunities to develop your skills and progress within the business.
- Work in a dynamic, supportive, and professional environment.
- Be central to ensuring excellent service and smooth contract management within facilities management.
To be considered:
Please either apply online or email me directly at For further information, please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.