1446 Customer Service Representative jobs in Farington
Customer Service representative
Posted 15 days ago
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Customer Service Representative
Location: Swinton
Hours: Full-time, 40 hours/week
Shift: Monday to Thursday, 8:00am - 4:45pm
Friday, 8:00am - 3:30pm (30-minute lunch break)
Hourly Rate: £12.25
Department: Supply Chain
Reports to: Customer Service Team Leader
Join Our Team
Are you passionate about delivering excellent service and ensuring smooth operations between departments? We're looking for a proactive Customer Service Representative to be the vital link between our Supply Chain and Sales teams-ensuring our customers receive exceptional service every step of the way.
What You'll Be Doing:
Supply Chain Support
- Act as the main liaison between Supply Chain, Sales, and the customer.
- Process and track orders using internal systems (e.g., SAGE, Zoho, Excel).
- Monitor stock levels, delivery schedules, and identify potential disruptions.
- Use system data to support resolution of any supply-related issues.
Customer Service Excellence
- Handle enquiries regarding stock availability, order updates, and deliveries.
- Ensure timely delivery by proactively managing workflow through system tools.
- Maintain accurate records of customer interactions.
- Work with internal teams to resolve recurring customer concerns.
Sales Team Support
- Provide Sales with supply insights to manage customer expectations.
- Assist with special customer requirements such as priority shipments or custom orders.
Process Improvement
- Help streamline internal processes for order management and customer service.
- Use data analysis to identify areas for improvement.
- Take part in cross-functional projects to improve efficiency and customer experience.
What You'll Bring:
- Strong written and verbal communication skills.
- Good organisational abilities and a knack for prioritising tasks.
- Comfortable using Microsoft Office (especially Excel and Word).
- Able to work calmly under pressure and focused on delivering solutions.
- A people-first mindset with a strong sense of doing the right thing.
Qualifications & Experience:
- Minimum of GCSEs or equivalent.
- Experience in customer service, sales support, or logistics is a plus-but not essential.
- Relevant coursework in business admin, customer service or logistics is an advantage.
What We Offer:
- A collaborative, friendly team environment.
- Opportunities for learning and development.
- Stable full-time hours with a healthy work-life balance.
- PPE and full training provided.
Please aply only if have relevante experience.
Customer Service representative
Posted 15 days ago
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Job Description
Job Title: Customer Service Advisor
Location: Rochdale
Type: Temporary to Permanent
Pay Rate: £12.31 per hour / £24,000 per annum
Hours: 37.5 hours per week
Working Pattern: Tuesday to Saturday, 09:00-17:00 (Saturday is work from home)
Initial Training: 2 weeks, Monday to Friday, 09:00-17:00
Role Purpose
To deliver a consistently positive and professional customer experience by building strong relationships with customers and representing our brand with care, clarity, and empathy.
Key Responsibilities:
- Respond to customer enquiries promptly and accurately via phone, email, and web chat
- Understand customer needs and assist them in using product features effectively
- Log customer returns and replacements with detailed and accurate information
- Identify and report trends in faulty products to support continuous improvement
- Maintain customer databases with relevant technical issues and conversation history
- Monitor and respond to customer feedback and complaints on social media
- Provide clear guidance on product functionality and usage
- Share customer insights, feature updates, and solutions with the wider team
- Ensure all enquiries are followed up and resolved in a timely manner
- Collect and relay customer feedback to product and marketing teams
What We're Looking For
This is a customer-facing role where being polite, professional, and compassionate is essential. The ideal candidate will also have:
- Strong interpersonal and communication skills
- The ability to work collaboratively in a fast-paced team environment
- A calm and confident approach to handling complex queries
Essential Requirements
- Minimum 1 year of experience in a similar online customer service role
- Excellent written and verbal communication
- Strong problem-solving and multitasking abilities
- Patience and professionalism with challenging customer situations
- Familiarity with Freshdesk or similar CRM/ticketing platforms
- Courier search and complaint handling experience (desirable but not essential)
Key Performance Indicators
- Increased customer satisfaction and retention
- Enhanced brand reputation through excellent service
- Growth in positive feedback and referrals
Health & Safety Responsibilities
All employees must:
- Follow all company safety, hygiene, and environmental procedures
- Understand and manage job-related risks
- Immediately report any issues or unsafe conditions
- Contribute to ongoing health and safety improvements
Please apply only if has relevent experince.
Customer Service Representative
Posted 3 days ago
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Job Description
We are currently recruiting for a Customer Service Care Representative to join our customer support team at our head office located in Heywood.
**Working Hours:** Monday to Friday on rolling shifts 8:00 - 16:30, 8:30 - 1700, 9:00 - 1730. Weekend work might be required to meet customer demands at our busiest time.
The role consists of working with one of our depots and being a customer service contact for each customer at that depot. You will be our 1st point of contact via telephone or email to deal with delivery queries, chasing of bookings, ETA's and pods.
Each customer has a service KPI you will be responsible for maintaining that KPI and escalation when necessary any repeat issues and under performance of a KPI. You will work side by side our cold stores and transport ensuring the customer is serviced correctly and communicating efficiently.
**In this role you will:**
+ Plan and coordinate multiple orders across several customers daily.
+ Support the day-to-day transportation operations, including shipment planning, load consolidation, and the import/export process. Provide customer support for Lineage Transportation Team.
+ Maintain commitment and positive relationship with customers.
+ Resolve any issues
+ Collecting and analysing customer feedback
+ Set pick up's/delivery appointments based on service and schedule requirements.
+ Interface with customer base to facilitate problem resolution and improvement opportunities.
+ Ensure carrier/customer accessorial costs are communicated timely.
+ Monitor carrier performance and recommend routing changes as needed.
+ Evaluate carrier alternatives and tender freight based on cost/service requirements.
**What are we looking for?**
+ Professional customer services and organisation skills
+ Strong eye for attention to detail
+ Excellent verbal and written communication skills
+ Self-motivated, team player with the ability to use own initiative
+ Administration skills - Knowledge on warehouse system software
+ Good numeracy and literacy skills
+ PC Literate including MS
+ Knowledge of customer care in shipping and transportation
**What's in it for me?**
+ A permanent opportunity with a direct employer; we will not employ you through an agency.
+ Opportunity to develop a career within an industry leading global company.
+ Free onsite car park.
+ Support your emotional well-being with access to a 24/7 employee assistance phone line offering confidential free counselling and advice.
**Why Lineage?**
We are a global company with more than 22,000 employees spanning 20 countries and more than 400 locations across North America, Europe, Asia-Pacific, and South America.
At Lineage Logistics, we have a shared purpose; we are transforming the food supply chain to eliminate waste and help feed the world. This means working at Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of our team, you will be a critical link in the food supply chain.
Our shared purpose drives everything we do in all parts of our organisation, from the warehouse floor to the office. Our team members are passionate about the impact they make every single day.
We are an equal opportunities employer and positively encourage applications from persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. At Lineage we also recognise that Ex-Military, veterans, and military families have great experience with transferable skills and core values that can add significant value to our organisation.
**Benefits**
As a Lineage team member, we aim to provide everything you and your family need to thrive. That's why we offer competitive rates of pay, paid time off, skills training, and development opportunities to grow a long and fulfilling career with us - plus generous financial rewards when you successfully refer new employees. This is enhanced by recognition schemes (so that your hard work won't go unnoticed), plus the chance to make your salary go even further with our cycle-to-work scheme and preferential rates for loans and savings courtesy of a leading credit union.
Your everyday wellbeing is also important to us, so we will provide you with all the protective equipment you need to be safe and comfortable at work, and you will have access to a free 24/7 employee assistance phone line, which offers confidential counselling and advice. With all of this offered against the backdrop of a fun and social environment in which you will be supported by a team who enjoy helping each other in achieving their goals, we are confident you will excel with us.
More vacancies in the Netherlands ( sure which role is right for you? Let us do the work! Share your contact information and a resume or CV. A member of our recruiting team will reach out to you to explore roles we think could be a good match.
At Lineage, we have a shared purpose: We are transforming the food supply chain to eliminate waste and help feed the world.
Our shared purpose drives everything we do in all parts of our organization, from the warehouse floor to the corner office. The work we do is noble, and our team members are passionate about the impact they make every day.
Working at Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage Logistics team, you are a critical link in the food supply chain.
If you are having trouble applying, contact our Human Resources team here: Contact Us | Lineage Logistics ( Lineage Logistics, helping to feed the world is more than a job - it's a purpose we live every day. Lineage is one of the world's leading temperature-controlled logistics companies. Driven by our core values, we're reimagining the global food supply chain.
Lineage helps customers ranging from Fortune 500 companies to small family-owned businesses increase the efficiency and protect the integrity of their temperature-controlled supply chain. In recognition of the company's leading innovations, Lineage was recognized as the No 1. Data Science company on Fast Company's annual list of the World's Most Innovative Companies in 2019, in addition to ranking 23rd overall in an evaluation of thousands of companies worldwide.
As part of the Lineage family, you'll have the opportunity to grow your career as we continually expand, using technology and award-winning innovations, to meet the needs of customers around the world.
Customer Service Representative
Posted 24 days ago
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Job Description
We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative.
We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You'll relish the chance to make a difference to every customer journey within one of the world's largest car rental companies.
The role: Taking the wheel at Hertz
CUSTOMER SERVICE
- Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.
SELLING
- Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.
PROBLEM SOLVING
- Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz's proven customer service tools and methods and involving management.
TEAMWORK
- Ability to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience.
CONTROL & AUDIT
- Adheres to company SOP's for all valeting, delivery and collection provisions, to ensure the location is fully compliant. Includes control of customer data under GDPR.
Ensures rentable standard is met and any additional damage documented on return.
CONTINUOUS IMPROVEMENT
- Encourages and maintains a 'Best practice sharing culture', always striving to find ways to improve service and change mind set.
Your benefits: Fueling your journey
- Uncapped commission
- 25 days holidays (plus Bank Holidays)
- Fantastic customer service and sales training
- Wide range of training and development courses available to all employees
- Career development opportunities across Hertz UK and Europe
- Car Rental discount across Europe, including friends & family members
Essential Requirements
Your skills: What you'll need for a great journey
- A valid UK or EU driving license
- An enthusiastic, flexible and positive attitude towards selling
- Previous experience in a customer service, sales or retail environment
- Good English skills, enabling you to be a brilliant communicator
- You are willing to work on a shift Rota basis, 7 days per week and be flexible.
About Us
The Hertz Corporation has an exciting portfolio of rental car brands - including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. Please APPLY NOW
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Customer Service Representative
Posted 2 days ago
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Job Description
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via various communication channels.
- Resolve customer issues, complaints, and escalations in a timely and satisfactory manner.
- Process customer orders, returns, and exchanges accurately.
- Maintain customer records and update CRM systems with interaction details.
- Provide product and service information to customers.
- Identify opportunities to improve the customer experience and suggest service enhancements.
- Collaborate with internal teams to resolve customer issues effectively.
- Adhere to company policies and procedures regarding customer service.
- High school diploma or equivalent; further education or certification is a plus.
- Proven experience in customer service, preferably in the retail sector.
- Excellent communication, active listening, and problem-solving skills.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to multitask and manage time effectively.
- Strong empathy and patience when dealing with customers.
- Ability to work collaboratively in a hybrid team environment.
Customer Service Representative
Posted 1 day ago
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Job Title: Customer Service Representative
Location : Neston, Cheshire
Salary: £25,000 per annum
Job Type: Permanent, Full Time. Monday to Friday 9.00am to 5.00pm
Who are we?
JPL Flavour Technologies was founded in 2016 and has been continuously growing since! It is one of a few privately owned Flavour companies in the UK and opportunities are rife which can be unusual in this niche industry. Our vision.
WHJS1_UKTJ
Remote Customer Service Representative
Posted 1 day ago
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Job Description
Key responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues, complaints, and concerns.
- Process orders, returns, and exchanges according to company procedures.
- Maintain customer records and update account information accurately.
- Identify and escalate priority issues to the appropriate department.
- Gather customer feedback and provide insights to improve services.
- Achieve key performance indicators (KPIs) such as customer satisfaction and response times.
- Adhere to all company policies and procedures.
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Remote Customer Service Representative
Posted 4 days ago
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Job Description
This role requires outstanding communication skills, patience, and a genuine desire to help others. You should be comfortable navigating multiple software systems and possess excellent problem-solving abilities to find effective solutions for customer issues. A quiet and dedicated workspace with a reliable internet connection is necessary for this role. You will receive comprehensive training and ongoing support to ensure your success. We are looking for individuals who are proactive, detail-oriented, and can manage their time effectively in a remote setting. If you thrive in a customer-focused environment and are looking for a flexible, home-based opportunity, this role is perfect for you. Become an integral part of our remote-first culture and contribute to our commitment to customer satisfaction.
Key Responsibilities:
- Handle inbound customer inquiries via phone, email, and chat.
- Provide accurate and efficient solutions to customer problems.
- Process customer requests, orders, and account changes.
- Maintain customer records and document all interactions.
- Identify and escalate priority issues to the appropriate channels.
- Gather customer feedback and share insights with the team.
- Follow communication procedures, guidelines, and policies.
- Meet individual and team performance goals.
- Ensure customer satisfaction and build strong customer relationships.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM systems and customer service software.
- Ability to multitask, prioritize, and manage time effectively.
- Self-motivated and able to work independently.
- Reliable internet connection and a dedicated home office setup.
Customer Service Representative - Uncapped Commission
Posted today
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Job Description
Salary: £13,379.73 rising to £3,698.13 at 9 months in role, plus uncapped commission!
Start Date: 6th October 2025
Part Time: 20 hours per week
If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.
At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Lancaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.
You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.
No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.
We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.
What's in it for you?
- Competitive Salary : £13,379.73 rising to £13,698. at 9 months plus an uncapped commission scheme
- Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
- Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
- Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts : Save on EE & BT products, including mobile and broadband.
- Career Development : Support in achieving the career you want without limits.
- Season Ticket Travel Loan : Funds for your travel to and from work.
- Volunteering Days : Give back to your local community.
- Optional Private Healthcare and Dental : Protection for you and your family.
Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at…
Customer Service Representative - Uncapped Commission
Posted today
Job Viewed
Job Description
If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.
At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Accrington Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.
You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.
No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.
We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.
What's in it for you?
- Competitive Salary : Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped commission scheme
- Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
- Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
- Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts : Save on EE & BT products, including mobile and broadband.
- Career Development : Support in achieving the career you want without limits.
- Season Ticket Travel Loan : Funds for your travel to and from work.
- Volunteering Days : Give back to your local community.
- Optional Private Healthcare and Dental : Protection for you and your family.
Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at…