98 Customer Service Representative jobs in Harrow on the Hill

Customer Service Representative – Job Description

We are seeking a motivated and service-oriented Customer Service Representative to join our team in the Hospitality and Tourism industry. This hybrid role, located on Queen Street in Auckland, is ideal for individuals who enjoy working with people and thrive in fast-paced environments.

As a Customer Service Representative, you will play a key role in delivering exceptional service to our guests, clients, and visitors. You will handle a variety of customer interactions, including inquiries, bookings, complaints, and general support, across phone, email, and face-to-face channels. Your goal will be to ensure each customer has a smooth, helpful, and positive experience from start to finish.

We welcome applicants with no prior experience, as we offer one-on-one professional training to help you gain the skills and confidence needed to succeed. If you are enthusiastic, reliable, and eager to learn, this is an excellent opportunity to build your career in the hospitality sector.

Key Responsibilities:

• Assist customers with bookings, reservations, inquiries, and complaints
• Maintain accurate and up-to-date records of customer interactions
• Provide clear and friendly communication across multiple channels
• Collaborate with internal departments to meet customer needs
• Handle transactions or payment processing as required
• Promote services, products, and special offers when appropriate
• Maintain a positive and professional image at all times

Requirements:

• No prior experience necessary; full training will be provided
• Excellent verbal and written communication skills
• Strong problem-solving abilities and a customer-oriented mindset
• Ability to multitask and perform well under pressure
• Flexible availability, including evenings and weekends
• A willingness to learn and grow in a team environment

If you are passionate about delivering great service and looking for a supportive team that values your development, we encourage you to apply.

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a passion for helping customers. This role involves interacting with clients to provide information, resolve issues, and enhance their overall experience with our services.

Duties

• Respond to customer inquiries in a timely and professional manner.
• Assist in sales on the campaigns.
• Analyse customer needs and provide appropriate solutions or escalate issues as necessary.
• Maintain accurate records of customer interactions and transactions through data entry.
• Assist in upselling products or services to enhance customer satisfaction and loyalty.
• Ensure adherence to company policies and procedures while providing exceptional service.
• Collaborate with team members to improve service delivery and share best practices.

Skills

• Strong verbal and written communication skills in English; multilingual abilities are highly desirable.
• Proficient in ensuring a professional tone during all interactions.
• Excellent analytical skills to assess customer needs effectively.
• Experience with data entry and maintaining accurate records is essential.
• A proactive approach to upselling, with the ability to identify opportunities for additional sales.

If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity

Job Types: Full-time, Permanent, Graduate

Pay: From £24,849.00 per year

Benefits:

• Free parking
• On-site parking

Ability to commute/relocate:

• Canary Wharf E14: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

• United Kingdom (preferred)

Work Location: In person

Expected start date: 15/09/2025

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues in a timely and effective manner, escalating complex cases as needed.
• Process orders, requests, and returns accurately.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve the customer experience and suggest service enhancements.
• Build rapport with customers and foster strong relationships.
• Collaborate with internal departments to ensure customer needs are met.
• Adhere to company service standards and performance metrics.
• Assist with administrative tasks related to customer service operations.
• Handle customer feedback and suggestions constructively.

• Previous experience in a customer service or call center environment is essential.
• Excellent communication and listening skills.
• Strong problem-solving abilities and a patient demeanor.
• Proficiency in using CRM software and standard office applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive attitude and a genuine desire to help customers.
• Good written and verbal English is mandatory.
• Must be able to work full-time from our office located in London, England, UK .

Customer Service Representative

Bradford

6 month Contract

£157 per day

How would you like to work within a specialist department combatting Fraud and Scams that affect vulnerable customers every single day?

What about a rewarding role within a well-known Financial Services company that cares about their customers and supports them in their moments of need?

Our client is offering the opportunity to join their business on a temporary 6 month contract. If you are somebody that embodies customer service, empathy, patience and you have a passion for investigating problems to find solutions then we want to hear from you!

The Opportunity

You will be working in the Fraud and Scams area of the business as a Fraud Advisor, supporting customers daily when they most need it. You will be speaking with individuals who are currently a victim of fraud or have fell victim to a scam. Full training is provided to ensure that you able to investigate these issues and secure positive outcomes while providing support to vulnerable customers at all times.

The key details!

• £157 per day, paid via Umbrella
• 6 month contract
• Hybrid working, 3 days a week in the office.
• Office based in Bradford City Centre.
• Working 9:30am - 18:00pm
• Working every other Saturday, 9:30am to 18:00pm with a day off in Lieu.
• 17th November start date!

What you will be doing

• Supporting our clients customers during vulnerable moments, when they most need it.
• Building natural rapport through great conversations with our clients customers in a way that makes them feel protected and valued.
• Showing great personal resilience in the face of challenging customer situations to deliver great outcomes.
• Championing customer experience, delivering a personal touch tailored to our customer's needs. Showing empathy and understanding, focused on the right outcome.
• Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development.

What we ask from you?

• Experience of working within a contact centre, additional experience of working within Financial Services is highly desirable.
• Exceptional listening and communication skills with the ability to show empathy in a customer situation
• Strong teamwork ethic and highly motivated.
• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Ability to grow, adapt and change accommodating business needs and priorities

What next?

If you are interested in this position, then please apply today!

Please note the start date for this role is Monday 17th November.

**This role is working for a Financial Services company and therefore will undergo extensive compliance checks including a DBS check, please consider this before applying.**

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

We are a growing dental implant distributor with office and sales teams.  This role will be working within our busy friendly office dealing with customers and our sales team.  The job requires a very high level of motivation, drive, flexibility and responsiveness, as well as excellent communication skills (mainly telephone and email) and the ability to cope effectively with a heavy workload.

Customer services skills are a key factor to this job role.

·    To deal with telephone enquiries and provide exceptional customer service levels at all times

·    Taking orders, advising on stock availability and pricing

·    Provide product information and identifying the customer’s requirements via telephone, post and e-mail

·    Input orders efficiently and accurately into the ordering system when received by telephone, post or e-mail

·    Advise customers of out of stock/discontinued products

·    Pick and pack orders (working alongside the Stock Controller)

·    Advise customers of stock availability/discontinued products (working alongside the Stock Controller)

·    Organise and re-order existing and new stationary items and packing materials for the whole office as and when necessary

·    Manage all customer deliveries with our courier company, ensuring deliveries have reached customers and attend to and resolve any non-deliveries.  Check invoices from courier company on a weekly basis and check all invoice data matches deliveries

·    Working with the stock inventory system

·    Assists the Stock Controller with stock, storage, correct layouts and unloading shipments

Requirements

Essential Skills

• Experience of working as part of a team and the ability to co-operate with other team members to make a significant contribution

• Enjoy good working relationships with individuals in customer, supplier and other organisations you come into contact with

• Excellent communication skills, both verbal and written

• The ability to understand the stock mix of a company and the different demands on that stock. The demands are influenced by both external and internal factors.

• The ability to understand stock in regards to layouts and “filing” stock in the correct order (all stock is filed on a serial number basis)

• Possess good IT systems knowledge in MS Excel/Word/Outlook

• A confident self-starter, someone who is high motivated and capable of managing their own workload to get the job done

• Organise workload to achieve set objectives where there are conflicting demands and priorities

• Possesses physical strength necessary to unload, lift, and carry heavy boxes

1.   CV & Cover Letter → submit via email

2.   Online Assessment → personality & aptitude test 

3.   Online Screening 

4.   Interview Stage → panel interview (Customer Service Manager + Ops)

5.   Offer & Onboarding

Benefits

- Base Salary: £27,000–£30,000 (DOE)

- Pension (auto-enrolment)

- 25 days annual leave + public holidays.

Clinigen is a rapidly growing global specialty pharmaceutical services business with a unique combination of services across the pharmaceutical lifecycle. We currently have over 1,000 employees headquartered in the UK with global offices in the US, EU (Belgium, Germany, France), Asia Pacific and South Africa. Clinigen is growing rapidly and is positioned well for an exciting future of continued expansion.

To support our growth, we are currently seeking a detailed orientated, customer-focused and French speaking Customer Service Representative reporting into our Customer Service Team Leader.

Please note we welcome applications from individuals based within a commutable distance to our Weybridge, Surrey or Burton-On-Trent, Staffordshire offices. We operate a hybrid working environment - two days onsite, three days WFH.

The Role:

As our newly appointed Customer Service Representative you will be the primary point of direct contact for communication with Clinigen’s customers i.e. hospitals, physicians and pharmacists. You have responsibility for servicing customer needs and providing information and support for the range of Clinigen and client products to assigned customer accounts. Ensure all enquiries and orders are processed accurately following set systems and processes.

Key Responsibilities:

You will be self sufficient with the ability to self-check work whilst handling a range of customer contacts within Clinigen's customer service environment, using knowledge and skills gained through first class training to provide our customers with an outstanding level of service in an efficient and effective manner. Customer contact is referencing, but not exclusive to, in and outbound telephone calls, emails, faxes and any digital platform related activity required to support our customers.

You will be trained on a range of systems related to support our service offering and will be required to showcase a professional and polished service whilst utilising these systems. You will adopt a flexible approach as services may be subject to change.

You will deliver world class support and guidance to a range of global customers within the Customer Service department through:

• Order and enquiry handling
• Training and Process
• Customer Relationship & Support

Requirements

• Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums
• Educated to a minimum of GCSE and or equivalent regional qualification
• Demonstrable experience of working in a Customer service environment
• Excellent communication skills with a customer centric focus
• Ability to multitask with ensuring great organisational skills
• Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments
• Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage

Benefits

• 27 days holiday plus 8 bank holidays
• Pension contributions 4.5% matched
• Life assurance 4 x annual salary
• Flexible Benefits Platform with £25/month Company contribution
• Annual salary review
• Independent financial advice service
• Enhanced Employee Assistance Programme
• Shopping discounts with retailers
• Long service awards
• Recognition scheme & employee of the year awards

If you are looking to be a customer facing representation for a global specialty pharmaceutical service provider with a passion to provide industry leading services, this could be the role for you.

Interested? We would love to hear from you, please apply today for consideration.

Location: Battersea (and remote working) = minimum 2 days in the office

Salary: 40-45k

Benefits: Private Medical Insurance + many more

Reports to: Head of Client Services

Hours of work: Full time

Are You Ready to Redefine Client Success?

Are you a client-focused professional with a passion for building lasting relationships, driving customer satisfaction and growing your managed revenue? You've mastered the art of understanding client needs and delivering exceptional service but now, you're craving something more. A bigger challenge. A chance to be the trusted advisor who doesn't just solve problems, but anticipates them before they arise.

If your current role feels like reactive firefighting with no strategic impact, it's time for a change.

Welcome to Databarracks where client partnership meets purpose.

The role

This is a chance to join our growing Client Services team. It’s our job to keep mission-critical IT systems online for our customers. You’ll be managing relationships with IT teams at some of the largest and most respected organisations in the UK and around the world.

Client Services Manager responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. You will also answer queries and identify and drive new business opportunities among existing customers. In this role, you will liaise with internal teams to improve the entire customer experience. You will be required to travel to client sites.

Key Responsibilities:

• Design and own the Client Services Plan
• Focus on retention and satisfaction of key clients as designated by Head of Sales (KPIs set against features of satisfaction)
• Own and drive the performance in the Customer Management System to ensure that, to an agreed level of KPI, of all customers are in ‘green’ status
• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximise profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Assist with challenging client requests or issue escalations as needed

Skills That Will Set You Apart:

• A keen interest in both technology and client services
• A successful track record of working with customers and closing deals.
• Excellent written and verbal communication skills
• Master multitasker and priority juggler
• Quick learner and knowledge sharer
• Team player with a growth mindset
• Confident enough to ask for help—and wise enough to offer it

About Us:

• Databarracks is a leading IT Resilience provider based in South West London. We help businesses stay strong when disaster strikes—by protecting their tech and empowering their people. We’ve grown fast, won big, and stayed true to our small-company spirit: smart, driven, and fun.
• We recently acquired COOLSPIRiT , the UK’s largest Commvault Solution Provider. Based in Chesterfield, Databarracks is a powerhouse in data management and IT infrastructure—trusted by public and private sector giants alike.
• Now, we’re building something even bigger. And we want you to help lead the charge.

Client Services Analyst

London

£38k - Bens - Bonus

You will only be considered if you have Investment or Wealth Management Client services experience

This role does not offer sponsorship

Job Description

The Client Services Analyst is responsible for delivering high-quality front-line support to Wealth Managers and their support teams. This includes resolving system-related queries, assisting with onboarding, and ensuring a seamless client experience through efficient use of internal platforms and tools. The role involves providing both remote and in-person assistance to ensure Wealth Managers can effectively use all operational systems to serve their clients.

Principal Duties

• Develop a deep understanding of core Wealth Manager systems and act as a trusted subject matter expert for all system-related inquiries.
• Serve as the first point of contact for Wealth Managers, providing timely and accurate resolutions to operational and system queries.
• Manage the Client Services inbox and phone line , ensuring all communications are handled promptly and in line with agreed service levels.
• Collaborate with internal teams to identify recurring issues and implement improvements to enhance system usability and the overall client experience.
• Support new Wealth Manager onboarding and orientation , including account setup, system configuration, and user familiarization.
• Produce and maintain clear documentation and workflows to streamline processes and improve efficiency for Wealth Managers.
• Monitor and communicate system enhancements or updates , ensuring users receive relevant guidance and support.
• Participate in testing and feedback sessions for system upgrades and new feature releases.

Essential Attributes

• Client-focused with strong communication and interpersonal skills.
• Analytical and detail-oriented with a problem-solving mindset.
• Strong time management and ability to balance multiple priorities.
• Collaborative and proactive in identifying process improvements.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) .
• Basic understanding of the Financial Services industry and regulatory expectations.

Preferred Attributes

• Experience in a Client Services , Operations , Custody , or Training Support role within Financial Services.
• Familiarity with Wealth Management or trading systems such as IMiX or Advent.
• Confident communicator, comfortable presenting or supporting small groups in training or process reviews.
• Progress toward an IOC qualification or similar professional certification.