What Jobs are available for Customer Service Representative in Richmond?

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues in a timely and effective manner, escalating complex cases as needed.
• Process orders, requests, and returns accurately.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve the customer experience and suggest service enhancements.
• Build rapport with customers and foster strong relationships.
• Collaborate with internal departments to ensure customer needs are met.
• Adhere to company service standards and performance metrics.
• Assist with administrative tasks related to customer service operations.
• Handle customer feedback and suggestions constructively.

• Previous experience in a customer service or call center environment is essential.
• Excellent communication and listening skills.
• Strong problem-solving abilities and a patient demeanor.
• Proficiency in using CRM software and standard office applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive attitude and a genuine desire to help customers.
• Good written and verbal English is mandatory.
• Must be able to work full-time from our office located in London, England, UK .

Clinigen is a rapidly growing global specialty pharmaceutical services business with a unique combination of services across the pharmaceutical lifecycle. We currently have over 1,000 employees headquartered in the UK with global offices in the US, EU (Belgium, Germany, France), Asia Pacific and South Africa. Clinigen is growing rapidly and is positioned well for an exciting future of continued expansion.

To support our growth, we are currently seeking a detailed orientated, customer-focused and French speaking Customer Service Representative reporting into our Customer Service Team Leader.

Please note we welcome applications from individuals based within a commutable distance to our Weybridge, Surrey or Burton-On-Trent, Staffordshire offices. We operate a hybrid working environment - two days onsite, three days WFH.

The Role:

As our newly appointed Customer Service Representative you will be the primary point of direct contact for communication with Clinigen’s customers i.e. hospitals, physicians and pharmacists. You have responsibility for servicing customer needs and providing information and support for the range of Clinigen and client products to assigned customer accounts. Ensure all enquiries and orders are processed accurately following set systems and processes.

Key Responsibilities:

You will be self sufficient with the ability to self-check work whilst handling a range of customer contacts within Clinigen's customer service environment, using knowledge and skills gained through first class training to provide our customers with an outstanding level of service in an efficient and effective manner. Customer contact is referencing, but not exclusive to, in and outbound telephone calls, emails, faxes and any digital platform related activity required to support our customers.

You will be trained on a range of systems related to support our service offering and will be required to showcase a professional and polished service whilst utilising these systems. You will adopt a flexible approach as services may be subject to change.

You will deliver world class support and guidance to a range of global customers within the Customer Service department through:

• Order and enquiry handling
• Training and Process
• Customer Relationship & Support

Requirements

• Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums
• Educated to a minimum of GCSE and or equivalent regional qualification
• Demonstrable experience of working in a Customer service environment
• Excellent communication skills with a customer centric focus
• Ability to multitask with ensuring great organisational skills
• Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments
• Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage

Benefits

• 27 days holiday plus 8 bank holidays
• Pension contributions 4.5% matched
• Life assurance 4 x annual salary
• Flexible Benefits Platform with £25/month Company contribution
• Annual salary review
• Independent financial advice service
• Enhanced Employee Assistance Programme
• Shopping discounts with retailers
• Long service awards
• Recognition scheme & employee of the year awards

If you are looking to be a customer facing representation for a global specialty pharmaceutical service provider with a passion to provide industry leading services, this could be the role for you.

Interested? We would love to hear from you, please apply today for consideration.

Location: Battersea (and remote working) = minimum 2 days in the office

Salary: 40-45k

Benefits: Private Medical Insurance + many more

Reports to: Head of Client Services

Hours of work: Full time

Are You Ready to Redefine Client Success?

Are you a client-focused professional with a passion for building lasting relationships, driving customer satisfaction and growing your managed revenue? You've mastered the art of understanding client needs and delivering exceptional service but now, you're craving something more. A bigger challenge. A chance to be the trusted advisor who doesn't just solve problems, but anticipates them before they arise.

If your current role feels like reactive firefighting with no strategic impact, it's time for a change.

Welcome to Databarracks where client partnership meets purpose.

The role

This is a chance to join our growing Client Services team. It’s our job to keep mission-critical IT systems online for our customers. You’ll be managing relationships with IT teams at some of the largest and most respected organisations in the UK and around the world.

Client Services Manager responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. You will also answer queries and identify and drive new business opportunities among existing customers. In this role, you will liaise with internal teams to improve the entire customer experience. You will be required to travel to client sites.

Key Responsibilities:

• Design and own the Client Services Plan
• Focus on retention and satisfaction of key clients as designated by Head of Sales (KPIs set against features of satisfaction)
• Own and drive the performance in the Customer Management System to ensure that, to an agreed level of KPI, of all customers are in ‘green’ status
• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximise profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Assist with challenging client requests or issue escalations as needed

Skills That Will Set You Apart:

• A keen interest in both technology and client services
• A successful track record of working with customers and closing deals.
• Excellent written and verbal communication skills
• Master multitasker and priority juggler
• Quick learner and knowledge sharer
• Team player with a growth mindset
• Confident enough to ask for help—and wise enough to offer it

About Us:

• Databarracks is a leading IT Resilience provider based in South West London. We help businesses stay strong when disaster strikes—by protecting their tech and empowering their people. We’ve grown fast, won big, and stayed true to our small-company spirit: smart, driven, and fun.
• We recently acquired COOLSPIRiT , the UK’s largest Commvault Solution Provider. Based in Chesterfield, Databarracks is a powerhouse in data management and IT infrastructure—trusted by public and private sector giants alike.
• Now, we’re building something even bigger. And we want you to help lead the charge.

Client Services Analyst

London

£38k - Bens - Bonus

You will only be considered if you have Investment or Wealth Management Client services experience

This role does not offer sponsorship

Job Description

The Client Services Analyst is responsible for delivering high-quality front-line support to Wealth Managers and their support teams. This includes resolving system-related queries, assisting with onboarding, and ensuring a seamless client experience through efficient use of internal platforms and tools. The role involves providing both remote and in-person assistance to ensure Wealth Managers can effectively use all operational systems to serve their clients.

Principal Duties

• Develop a deep understanding of core Wealth Manager systems and act as a trusted subject matter expert for all system-related inquiries.
• Serve as the first point of contact for Wealth Managers, providing timely and accurate resolutions to operational and system queries.
• Manage the Client Services inbox and phone line , ensuring all communications are handled promptly and in line with agreed service levels.
• Collaborate with internal teams to identify recurring issues and implement improvements to enhance system usability and the overall client experience.
• Support new Wealth Manager onboarding and orientation , including account setup, system configuration, and user familiarization.
• Produce and maintain clear documentation and workflows to streamline processes and improve efficiency for Wealth Managers.
• Monitor and communicate system enhancements or updates , ensuring users receive relevant guidance and support.
• Participate in testing and feedback sessions for system upgrades and new feature releases.

Essential Attributes

• Client-focused with strong communication and interpersonal skills.
• Analytical and detail-oriented with a problem-solving mindset.
• Strong time management and ability to balance multiple priorities.
• Collaborative and proactive in identifying process improvements.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) .
• Basic understanding of the Financial Services industry and regulatory expectations.

Preferred Attributes

• Experience in a Client Services , Operations , Custody , or Training Support role within Financial Services.
• Familiarity with Wealth Management or trading systems such as IMiX or Advent.
• Confident communicator, comfortable presenting or supporting small groups in training or process reviews.
• Progress toward an IOC qualification or similar professional certification.

Location: Battersea (and remote working) = minimum 2 days in the office

Salary: 40-45k

Benefits: Private Medical Insurance + many more

Reports to: Head of Client Services

Hours of work: Full time

Are You Ready to Redefine Client Success?

Are you a client-focused professional with a passion for building lasting relationships, driving customer satisfaction and growing your managed revenue? You've mastered the art of understanding client needs and delivering exceptional service but now, you're craving something more. A bigger challenge. A chance to be the trusted advisor who doesn't just solve problems, but anticipates them before they arise.

If your current role feels like reactive firefighting with no strategic impact, it's time for a change.

Welcome to Databarracks where client partnership meets purpose.

The role

This is a chance to join our growing Client Services team. It’s our job to keep mission-critical IT systems online for our customers. You’ll be managing relationships with IT teams at some of the largest and most respected organisations in the UK and around the world.

Client Services Manager responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. You will also answer queries and identify and drive new business opportunities among existing customers. In this role, you will liaise with internal teams to improve the entire customer experience. You will be required to travel to client sites.

Key Responsibilities:

• Design and own the Client Services Plan
• Focus on retention and satisfaction of key clients as designated by Head of Sales (KPIs set against features of satisfaction)
• Own and drive the performance in the Customer Management System to ensure that, to an agreed level of KPI, of all customers are in ‘green’ status
• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximise profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Assist with challenging client requests or issue escalations as needed

Skills That Will Set You Apart:

• A keen interest in both technology and client services
• A successful track record of working with customers and closing deals.
• Excellent written and verbal communication skills
• Master multitasker and priority juggler
• Quick learner and knowledge sharer
• Team player with a growth mindset
• Confident enough to ask for help—and wise enough to offer it

About Us:

• Databarracks is a leading IT Resilience provider based in South West London. We help businesses stay strong when disaster strikes—by protecting their tech and empowering their people. We’ve grown fast, won big, and stayed true to our small-company spirit: smart, driven, and fun.
• We recently acquired COOLSPIRiT , the UK’s largest Commvault Solution Provider. Based in Chesterfield, Databarracks is a powerhouse in data management and IT infrastructure—trusted by public and private sector giants alike.
• Now, we’re building something even bigger. And we want you to help lead the charge.

About ESG Book 

ESG Book powers financial markets with the insight needed for a more sustainable future. 

By seamlessly integrating sustainability data with an advanced disclosure platform, we enable financial institutions and corporates to share and interpret mission-critical sustainability information. 

Established in 2018, ESG Book's cloud-based solutions are trusted by the world’s largest banks, corporates, investors, and consultants to navigate the complexities of sustainability with precision and efficiency. 

Headquartered in London, and with offices globally, ESG Book's clients and partners include Citi, HSBC, Accenture, Google, and Bloomberg. 

Why Work with Us? 

A Mission-Led Culture:  

• We’re committed to sustainability and innovation, globally and you’ll feel that in everything we do. 

• Help shape the future of sustainable finance while contributing to solutions that drive change. 

Opportunities to Grow:  

• Our flat structure and dynamic growth mean there’s room for you to step up, or move into different teams, take ownership, and make a real difference. 

• Be part of a dynamic team that values your personal and professional growth. 

A Collaborative Environment:   

• Work in a team where your voice matters 

• Work alongside some of the brightest minds in the industry in an open, supportive, and diverse environment. 

Flexibility & Balance: 

• We empower you to achieve work-life balance with flexible schedules. 

The CES Team 

We're expanding our Client Enablement & Success function to strengthen our client onboarding and technical support capabilities. This role is pivotal in ensuring that clients have a seamless experience getting up and running with our platform, while also resolving any technical issues efficiently.  

The team now sits at the nucleus of our operational ecosystem, connecting product, client success, sales, our clients, reporting entities, and partners. Its purpose is not only to streamline processes and reduce time-to-value through enhanced product education across pre- and post-sales, but also to strategically establish a reinforcing community around the shared infrastructure we are building. Client Services & Enablement will become the engine to drive a more connected, efficient, and empowered ESG Book experience 

Requirements

Responsibilities:

Client Onboarding & Platform Enablement:  

• Build and maintain strong foundational knowledge of the ESG Book product suite, including key workflows, use cases, and customer impact. 

• Setting up client access, permissions, and delivery schedules on the ESG Book platform  

• Guiding new clients through onboarding processes and platform orientation  

• Apply product knowledge to resolve standard customer queries accurately. 

• Serving as a key point of contact, particularly for German-speaking clients (e.g. savings banks in Germany)  

Technical Support & Issue Resolution:  

• Handling incoming client support queries via the service desk  

• Investigating and resolve technical problems related to platform access, data, and delivery  

• Using tools like Excel for analyzing and troubleshooting data-related issues  

• Collaborating with tech and product teams to triage complex problems  

Internal Collaboration:  

• Acting as a link between the CES team and internal stakeholders (Sales, Product, Tech)  

• Supporting Sales Teams with technical documentation and insights on platform functionality  

• Helping develop internal and client-facing documentation and FAQs  

The Skills You’ll Bring. and build on in the role 

• 0-2 years of relevant experience.
• Superior proficiency/skills with Microsoft Excel, PowerPoint, and Word.  

• Fluent in German and English. 

• Excellent interpersonal and communication skills, with the ability to communicate technical and quantitative topics to a range of stakeholders. 

• Demonstrated analytical skills and mindset. 

• Additional skills like SQL and Python can be helpful. 

Benefits

We are an equal opportunities employer. This belief and approach apply to all aspects of employment, including recruitment and selection, opportunities for training, development and promotion and our terms and conditions of engagement. 

Apply Now   

If you’re excited to be part of a purpose-driven company that values your contributions and offers room to grow, we’d love to hear from you. Join ESG Book and help shape the future of sustainable finance, while building your own, too.