What Jobs are available for Customer Service Representative in Walthamstow?

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues in a timely and effective manner, escalating complex cases as needed.
• Process orders, requests, and returns accurately.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve the customer experience and suggest service enhancements.
• Build rapport with customers and foster strong relationships.
• Collaborate with internal departments to ensure customer needs are met.
• Adhere to company service standards and performance metrics.
• Assist with administrative tasks related to customer service operations.
• Handle customer feedback and suggestions constructively.

• Previous experience in a customer service or call center environment is essential.
• Excellent communication and listening skills.
• Strong problem-solving abilities and a patient demeanor.
• Proficiency in using CRM software and standard office applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive attitude and a genuine desire to help customers.
• Good written and verbal English is mandatory.
• Must be able to work full-time from our office located in London, England, UK .

Clinigen is a rapidly growing global specialty pharmaceutical services business with a unique combination of services across the pharmaceutical lifecycle. We currently have over 1,000 employees headquartered in the UK with global offices in the US, EU (Belgium, Germany, France), Asia Pacific and South Africa. Clinigen is growing rapidly and is positioned well for an exciting future of continued expansion.

To support our growth, we are currently seeking a detailed orientated, customer-focused and French speaking Customer Service Representative reporting into our Customer Service Team Leader.

Please note we welcome applications from individuals based within a commutable distance to our Weybridge, Surrey or Burton-On-Trent, Staffordshire offices. We operate a hybrid working environment - two days onsite, three days WFH.

The Role:

As our newly appointed Customer Service Representative you will be the primary point of direct contact for communication with Clinigen’s customers i.e. hospitals, physicians and pharmacists. You have responsibility for servicing customer needs and providing information and support for the range of Clinigen and client products to assigned customer accounts. Ensure all enquiries and orders are processed accurately following set systems and processes.

Key Responsibilities:

You will be self sufficient with the ability to self-check work whilst handling a range of customer contacts within Clinigen's customer service environment, using knowledge and skills gained through first class training to provide our customers with an outstanding level of service in an efficient and effective manner. Customer contact is referencing, but not exclusive to, in and outbound telephone calls, emails, faxes and any digital platform related activity required to support our customers.

You will be trained on a range of systems related to support our service offering and will be required to showcase a professional and polished service whilst utilising these systems. You will adopt a flexible approach as services may be subject to change.

You will deliver world class support and guidance to a range of global customers within the Customer Service department through:

• Order and enquiry handling
• Training and Process
• Customer Relationship & Support

Requirements

• Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums
• Educated to a minimum of GCSE and or equivalent regional qualification
• Demonstrable experience of working in a Customer service environment
• Excellent communication skills with a customer centric focus
• Ability to multitask with ensuring great organisational skills
• Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments
• Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage

Benefits

• 27 days holiday plus 8 bank holidays
• Pension contributions 4.5% matched
• Life assurance 4 x annual salary
• Flexible Benefits Platform with £25/month Company contribution
• Annual salary review
• Independent financial advice service
• Enhanced Employee Assistance Programme
• Shopping discounts with retailers
• Long service awards
• Recognition scheme & employee of the year awards

If you are looking to be a customer facing representation for a global specialty pharmaceutical service provider with a passion to provide industry leading services, this could be the role for you.

Interested? We would love to hear from you, please apply today for consideration.

About ESG Book 

ESG Book powers financial markets with the insight needed for a more sustainable future. 

By seamlessly integrating sustainability data with an advanced disclosure platform, we enable financial institutions and corporates to share and interpret mission-critical sustainability information. 

Established in 2018, ESG Book's cloud-based solutions are trusted by the world’s largest banks, corporates, investors, and consultants to navigate the complexities of sustainability with precision and efficiency. 

Headquartered in London, and with offices globally, ESG Book's clients and partners include Citi, HSBC, Accenture, Google, and Bloomberg. 

Why Work with Us? 

A Mission-Led Culture:  

• We’re committed to sustainability and innovation, globally and you’ll feel that in everything we do. 

• Help shape the future of sustainable finance while contributing to solutions that drive change. 

Opportunities to Grow:  

• Our flat structure and dynamic growth mean there’s room for you to step up, or move into different teams, take ownership, and make a real difference. 

• Be part of a dynamic team that values your personal and professional growth. 

A Collaborative Environment:   

• Work in a team where your voice matters 

• Work alongside some of the brightest minds in the industry in an open, supportive, and diverse environment. 

Flexibility & Balance: 

• We empower you to achieve work-life balance with flexible schedules. 

The CES Team 

We're expanding our Client Enablement & Success function to strengthen our client onboarding and technical support capabilities. This role is pivotal in ensuring that clients have a seamless experience getting up and running with our platform, while also resolving any technical issues efficiently.  

The team now sits at the nucleus of our operational ecosystem, connecting product, client success, sales, our clients, reporting entities, and partners. Its purpose is not only to streamline processes and reduce time-to-value through enhanced product education across pre- and post-sales, but also to strategically establish a reinforcing community around the shared infrastructure we are building. Client Services & Enablement will become the engine to drive a more connected, efficient, and empowered ESG Book experience 

Requirements

Responsibilities:

Client Onboarding & Platform Enablement:  

• Build and maintain strong foundational knowledge of the ESG Book product suite, including key workflows, use cases, and customer impact. 

• Setting up client access, permissions, and delivery schedules on the ESG Book platform  

• Guiding new clients through onboarding processes and platform orientation  

• Apply product knowledge to resolve standard customer queries accurately. 

• Serving as a key point of contact, particularly for German-speaking clients (e.g. savings banks in Germany)  

Technical Support & Issue Resolution:  

• Handling incoming client support queries via the service desk  

• Investigating and resolve technical problems related to platform access, data, and delivery  

• Using tools like Excel for analyzing and troubleshooting data-related issues  

• Collaborating with tech and product teams to triage complex problems  

Internal Collaboration:  

• Acting as a link between the CES team and internal stakeholders (Sales, Product, Tech)  

• Supporting Sales Teams with technical documentation and insights on platform functionality  

• Helping develop internal and client-facing documentation and FAQs  

The Skills You’ll Bring. and build on in the role 

• 0-2 years of relevant experience.
• Superior proficiency/skills with Microsoft Excel, PowerPoint, and Word.  

• Fluent in German and English. 

• Excellent interpersonal and communication skills, with the ability to communicate technical and quantitative topics to a range of stakeholders. 

• Demonstrated analytical skills and mindset. 

• Additional skills like SQL and Python can be helpful. 

Benefits

We are an equal opportunities employer. This belief and approach apply to all aspects of employment, including recruitment and selection, opportunities for training, development and promotion and our terms and conditions of engagement. 

Apply Now   

If you’re excited to be part of a purpose-driven company that values your contributions and offers room to grow, we’d love to hear from you. Join ESG Book and help shape the future of sustainable finance, while building your own, too. 

German and/or French-speaking Wholesale Customer Service Representative – Hybrid (London) or Fully Remote (UK)

We’re looking for a German and/or French-speaking Customer Service Representative with strong B2B customer service experience , ideally within a wholesale, retail, or distribution environment .

In this role, you’ll be the key contact for a portfolio of European clients, managing the full order cycle from placement to delivery. You’ll work closely with sales, logistics, and credit teams to ensure smooth order flow, resolve issues efficiently, and deliver outstanding customer support.

This is an excellent opportunity to join a collaborative, international team where your communication and organisational skills will truly shine.

Key Responsibilities:

• Manage all aspects of order processing, ensuring accuracy and timely delivery
• Build and maintain strong relationships with key accounts and internal departments
• Communicate proactively with clients about stock, lead times, and delivery schedules
• Provide after-sales support, handling returns and credits efficiently
• Liaise with the credit and operations teams to ensure smooth account management

What’s on Offer:

• Hybrid role (London-based) or fully remote anywhere in the UK – only occasional London meetings (once a month or less)
• A people-focused, inclusive culture that values initiative and teamwork
• Competitive salary, strong benefits package, and flexibility
• Real opportunities for personal and professional development

What You’ll Bring:

• Fluency in German and/or French , plus excellent English communication skills
• Proven B2B customer service experience (wholesale experience strongly preferred)
• Excellent attention to detail and organisational skills
• A proactive, solution-oriented approach to problem-solving

If you’re a confident communicator who thrives in a fast-paced environment and enjoys building strong client relationships, we’d love to hear from you.

Apply now or send your CV to