46,662 Customer Service Representatives jobs in the United Kingdom

PleaseonlyapplyifyouareavailabletostartonMonday6October2025.

AbouttheRole

Ourclientislookingforconfident,empathetic,andcustomer-focusedindividualstojointheirbusycontactcentreteam.AsaCustomerServiceRepresentative,youwillbethefirstpointofcontactforawiderangeofcustomerqueries,ensuringeachinteractionishandledwithprofessionalismandcare.

Thisisafull-time,office-basedroleforthefirst6months,afterwhichhybridworkingwillbeavailable.

KeyResponsibilities

• Actasthefirstpointofcontactforcustomersviaphoneandemail
• Handleenquiriesrelatedtorent,repairs,accountmanagement,andotherservices
• Manageahighvolumeofcallswhilemaintainingexcellentservicestandards
• Handlecomplaintswithempathyandprofessionalism,aimingforfastandeffectiveresolutions
• Followupwithcustomerstoensuresatisfactionandgatherfeedback
• Provideinformalsupportandguidancetonewteammembers

SkillsandExperience:

• Strongcustomerserviceandactivelisteningskills-prioroffice-basedexperienceisnotrequiredbutwouldbepreferred
• Resilientandempathetic,especiallywhenhandlingcomplexorchallengingcalls
• Comfortablewithtechnology,abletousemultiplesystemswhilespeakingwithcustomers
• Ateamplayerwhocommunicateseffectivelywithcolleaguesacrossthebusiness

Are you passionate about delivering exceptional customer service? Do you want to join an expanding, dynamic, fun, and professional team?

We are looking for enthusiastic and customer centric individuals to join our client, Ingram Micro, as an Inbound Customer Service Representatives. By Providing a superior experience for customers which is key, as you will be the first point of contact for our Mobile Network and insurance-based customers. No two calls are the same and you will be answering calls for technical support, order management and many more requests. If you want to be part of Ingram Micro’s global operation and you are looking for an exciting role which can offer you variety, then this is what you are looking for!

Operating 7 days a week, 362 days a year the contact centre is based in Ingram Micro’s modern offices on the outskirts of Norwich where the team provides a high level of service to its customers through a flexible team of highly skilled & trained personnel.

Ingram Micro is the global leader in technology and supply chain services with an extensive array of resources to drive market and customer growth, while bringing unique insights that enable businesses to realise the promise of technology. Operating in 52 countries worldwide, servicing more than 200,000 customers, Ingram Micro partners with IT infrastructure and services providers to optimize their businesses from start-ups to global brands. None of this, however, is achievable without great people like you, with a complete customer focus!
We’re looking for star candidates who want to learn and develop new skills in a growing company. If you’re forward-thinking, results driven and want to pursue your career in customer operations, apply now! We are working with Ingram Micro to recruit on a temporary basis with a good possibility of a permanent role with Ingram Micro.




What is involved in the role?

As a Customer Service Representative, you will be part of an engaging and friendly frontline team. Some of your role responsibilities are:
• Delivering outstanding customer service to a variety of customers
• Assisting customers with various enquiries providing order updates and dealing with technical problems via a questions & answers system
• Taking responsibility for actions to ensure customer needs are met
• Helping customers via a chat support function

Full training and support will be given from our experienced team. We need your commitment to learning and collaborating with us to be successful in your role. We celebrate success and want to help you, help us!




What can you bring to the role?

• An excellent phone manner with good English language skills and the ability to build rapport and show empathy
• Strong listening and questioning skills
• Confidence in Microsoft systems - word and excel
• A high level of accuracy and excellent attention to detail
• Ability to embrace change to deliver better results for customers
• Previous contact centre experience will be advantageous but not necessary – full training will be given


What are the benefits of working at Ingram Micro?
• Enjoyable place to work
• Career development (70% of our team leaders joined as agents)
• Employee Discounts (1000’s of discounts available with local and global companies)
• Gym Membership discounts including health assessments, physiotherapy, and swimming lessons
• Modern Canteen and Breakout Facilities with hot & cold food available
• Free Tea & Coffee
• Free Fruit Friday’s
• A range of shift patterns to suit all lifestyles
• Located on the outskirts of the city with parking and good bus links to the city centre or beyond.
• Applications will be completed onsite with an on-the-spot interview, site tour and job offers being extended for qualified candidates.

The contact centre operates from 8am until 8pm Monday to Friday, you will rotate on the following shift patterns:
• 8am until 5pm
• 8.30am until 5.30pm
• 9am until 6pm

LMIND

Job Title: Client Services Adviser

Location: Chester (Hybrid)
Contract: 6 months (Potential for extension)
Working Pattern: Full Time

About Us:
Join our dynamic EMEA Priority Client Services team, where we prioritise building strong relationships with our highest-tier Institutional and Corporate clients. We are committed to delivering market-leading client service while ensuring an optimal, highly automated post-trade experience.

Role Overview:
As a Client Services Adviser, you will serve as the dedicated point of contact for a portfolio of priority clients, providing operational support from onboarding through to post-trade processes. Your expertise will play a crucial role in enhancing our clients' experiences and ensuring seamless operational performance.

Key Responsibilities:

• Act as the main contact for your clients and facilitate their operational needs during onboarding and post-trade phases.
• Offer subject matter expertise to clients, helping to develop cutting-edge operational technology.
• Collaborate with key internal stakeholders, including Sales, Trading, and Trade Control, to address clients' operational requirements effectively.
• Acquire knowledge of FX trade lifecycle applications to enhance processing rates and mitigate operational risks.
• Support the development of strategic objectives aligned with Global Markets and stakeholder goals.
• analyse client data and present performance metrics to assess alignment with targets.
• Participate in internal forums and external client meetings to ensure comprehensive service delivery.

Experience:

• Proven track record in client-focused roles, demonstrating excellent communication and interpersonal skills.
• Ability to swiftly grasp various operational platforms to support daily activities.
• Self-motivated with the capacity to work independently in a fast-paced environment, managing time effectively.
• An inquisitive mindset that encourages questioning the status quo and seeking innovative solutions.

Additional Skills:

• A drive for innovation, bringing fresh ideas to enhance team effectiveness.
• Experience in collaborating with diverse viewpoints to identify the best paths forward.
• A continuous learner, skilled in connecting with a variety of clients to anticipate future business needs.
• A commitment to promoting positive change and challenging conventional practises.
• Participation in collaborative efforts to advance tools and methodologies for an evolving client base.
• Strong belief in the value of diversity to better meet the needs of a global clientele.

Why Join Us?
This is an excellent opportunity to contribute to a leading organisation in the financial services sector. You will be part of a collaborative team that values diversity and innovation, allowing you to grow both personally and professionally while making a meaningful impact on our clients' operational success.

Application Process:
If you are passionate about delivering exceptional client service and have the skills to thrive in a dynamic environment, we would love to hear from you!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Looking for more than just another admin role?

Jo (Mrs H) at Avocet Commercial Careers has a fantastic opportunity for 3 Client Services Administrators with a well-established financial services firm in Taunton.

This isn't about pushing papers - it's about becoming the backbone of exceptional client experiences while working in a supportive, forward-thinking environment that genuinely values your contribution and career development!

About the Client

Our client is an established financial services firm with a strong reputation for delivering outstanding client service and comprehensive financial planning solutions.

With their commitment to excellence and collaborative approach, they offer the perfect setting for career growth in financial services.

About the Role

This full-time permanent position (35 hours per week) offers an excellent hybrid working arrangement after your successful completion of probation - 3 days in their modern Taunton office with 2 days working from home flexibility. During your first 3 months, you'll be office-based to ensure comprehensive onboarding and integration with the team. You'll be working closely with Financial Advisers, Paraplanners, and colleagues to elevate client experiences through exceptional organisation and communication skills.

Client Services Administrator Responsibilities

• Handle all incoming and outgoing communications in a professional and efficient manner
li>Develop comprehensive understanding of the firm's service proposition, operational processes, and procedures
• Build and maintain excellent working relationships throughout the team and with external professional connections
• Proactively support the onboarding of new clients ensuring smooth transitions
• Prepare and support timely delivery of annual review services
• Take ownership of tasks ensuring accurate completion within expected timescales to the highest quality
• Process all new business and ad hoc client queries with excellent accuracy and regular client updates
• Demonstrate excellent time management and organisational skills
• Adhere to Financial Services and Markets Act 2000 and FCA rules
• Comply with Consumer Duty, Treating Customers Fairly (TCF), Training & Competence (T&C), and financial crime procedures
• Undertake role-specific training as required for continuous development

Client Services Administrator Requirements

• Minimum 3 years' experience in a client-facing administrative support role
• Excellent interpersonal and client care skills with proven track record
• Demonstrated ability to work under own initiative and take ownership
• Excellent diary management, planning, and organisational skills
• Professional, articulate, and confident approach in all interactions
• Commercially astute with keen business acumen and understanding
• Keen attention to detail with strong problem-solving mindset
• Empathetic and patient approach when dealing with difficult situations
• Strong organisational skills with ability to plan time efficiently to meet deadlines
• Confidence to ask questions and maintain a "can do" attitude
• Pragmatic, analytical mindset with pride in achieving high standards

Benefits

• 35 hours per week with excellent work-life balance
• 3 days office, 2 days home (after successful probation period)
• 28 days annual leave (including 3 days allocated for Christmas shutdown) plus

• Manage the client journey from initial contact to new business processing

• Support financial advisers and investment teams with administrative tasks

• Liaise with providers via telephone, email, and letter

• Communicate effectively with clients by phone, email, letter, and face-to-face

• Handle client queries where possible and escalate when necessary

• Book appointments and perform general PA duties

• Prepare meeting rooms, greet clients, and offer refreshments

• Organise and prioritise workload to meet deadlines

• Maintain and update the CRM system (Intelligent Office) ensuring compliance

• Help create a pleasant, efficient office environment that promotes client satisfaction

• Minimum 5 years' experience in an independent financial planning firm (preferably from a chartered or small IFA firm)

• Ethical, honest, and compliant with industry standards

• Confident, organised self-starter with excellent time management skills

• Strong attention to detail with an eye for accuracy in all tasks is essential

• Excellent written and verbal communication skills, including letter writing with strong grammar and spelling

• Proficient IT skills, including Outlook, Word, Excel, and ideally experience with Intelligent Office

• A team player who takes direction well, is open to feedback, and willing to ask questions

• Ambitious and passionate about delivering outstanding client service, treating clients like family

• Comfortable working in a fast-paced, high-volume environment

• Willingness to mentor junior colleagues as the role develops

• Salary ranges between 29,000 - 35,000/year DOE
• 25 days holiday, rising by one per year until 30 days +

We are working with an award winning employer to find a Client Services Coordinator in the Chelmsford area to join their team. As part of the role you will be working within the science and research industry to coordinate the commercial aspects of jobs. This will involve direct liaison with both UK and International clients. Primarily office based, the role will on occasion require client or site visits and event participation.

This is for a 6-month fixed-term contract, with potential to be made permanent over time.

Main Duties and Responsibilities

• Championing core values and ethics, proactively following group policies.
• Daily Management of your portfolio with focus on high quality service delivery primarily via email
• Building strong relationships with clients
• Producing electronic certificates, reports and invoices in an accurate and timely manner
• Data management of job progress system and client information
• Interpreting results/reports and taking appropriate actions, both internally (other departments, group offices, subcontractors) and externally with clients
• Contributing to credit control activities as required to enable prompt

We are working with an award winning employer to find a Client Services Coordinator in the Chelmsford area to join their team. As part of the role you will be working within the science and research industry to coordinate the commercial aspects of jobs. This will involve direct liaison with both UK and International clients. Primarily office based, the role will on occasion require client or site visits and event participation.

This is for a 6-month fixed-term contract, with potential to be made permanent over time.

Please note you must be a car driver and have access to your own car; and live within a 20 mile commute of Chelmsford. We will not consider applications from those out of area.

Main Duties and Responsibilities

• Championing core values and ethics, proactively following group policies.
• Daily Management of your portfolio with focus on high quality service delivery primarily via email
• Building strong relationships with clients
• Producing electronic certificates, reports and invoices in an accurate and timely manner
• Data management of job progress system and client information
• Interpreting results/reports and taking appropriate actions, both internally (other departments, group offices, subcontractors) and externally with clients
• Contributing to credit control activities as required to enable prompt

Client Services Manager
38,000 per annum
Leicester
Permanent Opportunity

We are recruiting on behalf of our client, a fast-paced and dynamic business based in Leicester , who are seeking an experienced Client Services Manager to join their client services team.

This is an exciting opportunity for a client-facing internal project/