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Client Relations Manager in a Service Delivery Role

About IMS Group

At IMS Group, we are a leader in fire safety solutions, providing industry-certified fire door and fire-stopping services across the UK. With an unwavering commitment to compliance, quality, and sustainability, we work in close partnership with residential property managers, delivering trusted, end-to-end fire protection services.

As the first company in the UK certified by UKAS under the Bluesky scheme for both fire door and fire-stopping surveying, we pride ourselves on setting the standard in our field.

The Role

We are seeking a highly organised and proactive Client Relations Manager to provide a Service Delivery role. This pivotal role ensures the seamless coordination of fire safety projects, from commencement of works through to completion, with follow up client engagement. You will act as the key liaison between clients, our technical teams, and internal departments to deliver projects.

This role requires a sound understanding of commercial and financial performance — ensuring that service delivery aligns with contractual obligations, budgetary controls, and the company’s wider business objectives.

Key Responsibilities

• Coordinate and schedule work in liaison with Operation manager, Project Delivery Director, Salesman and Operatives
• Compile and manage detailed project reports and updates for internal and client review
• Work with the Technical Director to ensure all works are delivered in compliance with agreed specifications and industry standards
• Serve as the main point of contact for client communications during and after project delivery
• Monitor project progress, resolve issues promptly, and escalate where required
• Ensure accurate documentation and use of IMS Group’s bespoke reporting software including daily reconciliation
• Support continuous improvement by identifying and implementing process enhancements
• Assist with resource planning and mobilisation of project teams
• Maintain strong relationships with stakeholders, ensuring a customer-first approach

What We’re Looking For

• Must demonstrate a commercial and sales-oriented approach , effectively leveraging available data, tools, and internal resources  to support business growth
• Strong organisational and time management skills
• Excellent communication and interpersonal skills
• A keen eye for detail and accuracy in reporting
• Ability to multitask in a fast-paced environment
• Sound commercial awareness
• Proficiency in Microsoft Office and comfort with bespoke software platforms
• A proactive, solutions-focused mindset

Why Join IMS Group?

• Be part of a pioneering company that values quality, compliance, and sustainability
• Work with a supportive, professional team in a fast-growing business
• Continuous development opportunities and training
• Competitive salary and benefits package

Location:
Colchester, Essex (Hybrid working available)

Salary:
£50,000 - £0,000 per annum (depending on experience)

Benefits:
Profit share bonus scheme, free daily lunches, and excellent opportunities for progression within a growing and expanding organisation

Contract Type:
Permanent, Full Time

About The Company
Our client is a well-established and respected leader within the retail solutions sector, with over 45 years of success supplying innovative labelling, display, security and packaging products to major retailers and suppliers across the UK and Europe.

They are known for delivering complete, end-to-end retail solutions that enhance efficiency, protect profits and elevate the in-store experience. With a strong reputation for quality, reliability and innovation, this business continues to set the benchmark for excellence in retail presentation and performance.

The Opportunity
We are delighted to be supporting our client in their search for a dynamic, customer-focused
Client Relations Executive (Key Account Manager)
to join their expanding sales team.

This is not a typical account management role - it is an opportunity to become a trusted strategic partner to some of the most recognisable names in retail.

In this role, you will take ownership of a portfolio of high-value clients within the retail and food supply sectors. You will be responsible for nurturing long-term relationships, gaining a deep understanding of each client's business, and identifying new opportunities to maximise value and drive growth.

The ideal candidate will move beyond reactive account handling, taking a proactive approach to uncover how the company's innovative solutions can help clients improve efficiency, reduce costs and boost performance.

Key Responsibilities

• Build and maintain strong, long-term relationships with key customers, becoming a trusted partner for all retail labelling and display requirements
• Develop a detailed understanding of each client's operations and challenges, identifying ways to add value and increase spend
• Monitor customer engagement and sales performance, identifying opportunities for recovery, growth and optimisation
• Work collaboratively with the Customer Services Team to ensure the smooth delivery of products and services
• Prepare and deliver insightful account reviews and quarterly business updates
• Liaise cross-functionally to align client needs with business capabilities, ensuring mutual success
• Represent the business professionally at client meetings, trade events and strategic reviews

Requirements

• Proven experience as a Key Account Manager, Client Relationship Manager or similar within a B2B environment (ideally retail, packaging or FMCG)
• Strong communication, negotiation and relationship-building skills, with confidence in managing senior-level stakeholders
• Commercially astute, proactive and able to identify and act on new business opportunities
• Highly organised, self-motivated and capable of working independently
• Comfortable analysing data and reporting on account performance
• A collaborative team player with a passion for customer success and continuous improvement

Benefits

• Join a business with a long-standing reputation for quality, innovation and service excellence
• Work with some of the UK's most recognisable retail and supply brands
• Competitive salary of 0,000 - 0,000 depending on experience
• Profit share bonus scheme rewarding individual and business performance
• Free daily lunches provided on-site
• Genuine opportunities for career progression within a growing and expanding organisation
• Supportive, down-to-earth culture that values initiative, expertise and professional growth

How To Apply
If you are passionate about developing key client relationships, driving growth and helping leading retailers achieve more through smarter solutions, we would love to hear from you.

Please apply with your CV, and one of our consultants will be in touch to discuss this exciting opportunity in more detail.

Location: Hybrid (London-based, with some UK travel for meetings)
Hours: 40 hours per week (Monday-Friday, flexibility for events)
Salary: Negotiable, depending on experience

Brook Street is partnering with one of the UK's fastest-growing travel companies to recruit an experienced Client Relations Manager . This is a fantastic opportunity for a commercially minded professional with a proven background in corporate travel, who thrives on building strong client relationships and delivering exceptional service.

The ideal candidate is proactive, solutions-driven, and comfortable managing multiple priorities in a fast-paced environment.

• Manage a portfolio of key corporate accounts, ensuring satisfaction, retention, and growth.

• Build consultative, long-term relationships with clients through regular reviews and proactive engagement.

• Identify opportunities to enhance services and add value.

• Lead client onboarding and ensure smooth implementation of tailored travel solutions.

• Analyse travel data to provide actionable insights and recommendations.

• Stay up to date with industry trends and travel technology, representing the company at relevant events.

• Collaborate with internal teams and support marketing and business development initiatives.

• Proven experience in the corporate travel sector.

• Strong knowledge of TMC service delivery and corporate client needs.

• Excellent communication, negotiation, and presentation skills.

• Skilled in relationship management and commercial account development.

• Experience with travel data analysis and reporting tools.

• Proficiency with Microsoft Office and CRM systems.

• Familiarity with SLAs and RFP processes.

• GDS experience (Amadeus preferred).

• Knowledge of emerging travel technologies and automation tools is advantageous.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

• Act as a point of contact for team members, offering daily support and guidance
• Organise and monitor workloads, ensuring tasks and deadlines are met
• Investigate and resolve complex client or data queries efficiently
• Maintain high levels of data integrity and quality control
• Support new and existing employees through training, upskilling, and mentoring
• Maintain accurate CRM and client files in line with company standards
• Assist with client communications — including calls, emails, and meeting coordination
• Report regularly to the Client Relations Supervisor and Manager on progress, requirements, and challenges
• Contribute to continuous improvement across systems, processes, and service delivery

• Level 4 qualification in Financial Administration (CII, CISI or equivalent) – desirable
• Previous experience in financial planning / wealth management administration (essential)
• Strong working knowledge of multiple investment platforms
• Minimum GCSE Grade 4 (C) in English and Maths
• Excellent understanding of the UK financial regulatory environment
• Confident communicator with strong written and verbal skills
• High attention to detail and strong organisational ability
• Positive, proactive, and collaborative working style
• Ability to coach, support, and motivate team members

• Salary: Up to £35,000 (DOE)
• Pension: 4% employer contribution (salary sacrifice available)
• Holidays: 28 days + Bank Holidays (option to buy 5 more)
• Life Cover: 4x salary
• Sick Pay Scheme
• Hybrid Working: Blend of home and office-based work

Senior Client Relationship Coordinator

Full-Time | Permanent | £30,000–£32,000 | Wakefield | Work from Home 1 Day Per Week

We’re looking for a confident and experienced Senior  Client Relationship Coordinator  to join a respected, growing organisation.

This role is ideal for someone who takes ownership, builds lasting professional relationships, and delivers exceptional client service through strong organisation, communication, and attention to detail. You’ll work closely with clients and internal teams to ensure seamless service delivery, efficient processes, and consistently high standards.

Key Responsibilities

• Act as the primary point of contact for a portfolio of clients, developing trusted, long-term relationships.
• Coordinate and manage the end-to-end delivery of client projects and services.
• Maintain accurate records, documentation, and reporting to ensure full visibility and accountability.
• Prepare detailed client reports, support invoicing, and monitor performance metrics.
• Uphold company standards, ensuring compliance and consistency across all client interactions.
• Identify opportunities to improve systems and enhance client satisfaction.
• Collaborate cross-functionally to resolve issues quickly and effectively.
• Represent the business professionally in all client communications and meetings.

About You

We’re seeking a professional and proactive individual  with strong client relationship management experience and an excellent administrative background.

You will demonstrate:

• A proven ability to manage and develop client relationships within a service-focused environment.
• Excellent organisational and time management skills, with a high level of accuracy.
• A confident, articulate communication style and strong written skills.
• Commercial awareness and the ability to prioritise effectively in a fast-paced setting.
• Advanced knowledge of MS Office (especially Excel and Word) and experience using CRM or management systems.
• A self-motivated, solutions-driven mindset with a commitment to continuous improvement.
• A full UK driving licence (occasional travel may be required).

Why Join?

You’ll be joining a supportive and professional team within a forward-thinking organisation that values dedication, reliability, and quality. This is a genuine opportunity to take ownership of client relationships, make a real impact, and grow within a business that recognises and rewards excellence.

Location: Hybrid (London-based, with some UK travel for meetings)
Hours: 40 hours per week (Monday-Friday, flexibility for events)
Salary: Negotiable, depending on experience

Brook Street is partnering with one of the UK's fastest-growing travel companies to recruit an experienced Client Relations Manager . This is a fantastic opportunity for a commercially minded professional with a proven background in corporate travel, who thrives on building strong client relationships and delivering exceptional service.

The ideal candidate is proactive, solutions-driven, and comfortable managing multiple priorities in a fast-paced environment.

• Manage a portfolio of key corporate accounts, ensuring satisfaction, retention, and growth.

• Build consultative, long-term relationships with clients through regular reviews and proactive engagement.

• Identify opportunities to enhance services and add value.

• Lead client onboarding and ensure smooth implementation of tailored travel solutions.

• Analyse travel data to provide actionable insights and recommendations.

• Stay up to date with industry trends and travel technology, representing the company at relevant events.

• Collaborate with internal teams and support marketing and business development initiatives.

• Proven experience in the corporate travel sector.

• Strong knowledge of TMC service delivery and corporate client needs.

• Excellent communication, negotiation, and presentation skills.

• Skilled in relationship management and commercial account development.

• Experience with travel data analysis and reporting tools.

• Proficiency with Microsoft Office and CRM systems.

• Familiarity with SLAs and RFP processes.

• GDS experience (Amadeus preferred).

• Knowledge of emerging travel technologies and automation tools is advantageous.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

• Act as a point of contact for team members, offering daily support and guidance
• Organise and monitor workloads, ensuring tasks and deadlines are met
• Investigate and resolve complex client or data queries efficiently
• Maintain high levels of data integrity and quality control
• Support new and existing employees through training, upskilling, and mentoring
• Maintain accurate CRM and client files in line with company standards
• Assist with client communications — including calls, emails, and meeting coordination
• Report regularly to the Client Relations Supervisor and Manager on progress, requirements, and challenges
• Contribute to continuous improvement across systems, processes, and service delivery

• Level 4 qualification in Financial Administration (CII, CISI or equivalent) – desirable
• Previous experience in financial planning / wealth management administration (essential)
• Strong working knowledge of multiple investment platforms
• Minimum GCSE Grade 4 (C) in English and Maths
• Excellent understanding of the UK financial regulatory environment
• Confident communicator with strong written and verbal skills
• High attention to detail and strong organisational ability
• Positive, proactive, and collaborative working style
• Ability to coach, support, and motivate team members

• Salary: Up to £35,000 (DOE)
• Pension: 4% employer contribution (salary sacrifice available)
• Holidays: 28 days + Bank Holidays (option to buy 5 more)
• Life Cover: 4x salary
• Sick Pay Scheme
• Hybrid Working: Blend of home and office-based work

payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call payabl.one. As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts.

About the Role:

Our Client Relations Team is expanding, and we’re looking for a proactive, client-focused professional to join us! If you thrive in a dynamic, fast-paced environment and are eager to be part of a rapidly growing European fintech company, this could be the perfect opportunity for you. We value transparency, collaboration, and innovation, and we’re seeking a talented Client Relations Manager who can build lasting client relationships, drive success, and make a meaningful impact.

Reporting Line: This role reports directly to the Group Chief Growth Officer

Key responsibilities:

As a Client Relations Manager , you will play a crucial role in managing and enhancing client relationships while ensuring seamless service delivery. Your responsibilities will include:

• Client Relationship Management: Serve as the primary point of contact for an assigned portfolio of clients, fostering strong, long-term relationships and acting as their trusted advisor.
• Client Success & Optimization: Provide expert guidance on system usage, offering insights and recommendations to help clients maximize efficiency and value.
• Issue Resolution & Performance Monitoring: Monitor system performance, proactively identify potential issues, and coordinate with internal teams to resolve challenges swiftly.
• Liaison & Coordination: Act as a bridge between clients and suppliers, ensuring that client requirements are clearly communicated and met.
• Project Oversight: Manage client-driven projects from inception to completion, ensuring alignment with specifications, deadlines, and quality standards.
• Collaboration with Sales & Product Teams: Work closely with the Sales team to provide clients with updates on product enhancements, ensuring they are fully informed and engaged.

Who You Are:

You’re a client champion—driven, strategic, and obsessed with delivering exceptional service. You thrive in fast-paced environments, effortlessly building relationships, retaining key clients, and driving business growth. You don’t just manage accounts; you elevate them. With deep expertise in the fintech and payments space, you anticipate industry shifts, adapt quickly, and always stay one step ahead.

• Fintech & Payments Expert – You bring 3+ years of experience in client relations, business development, or sales within fintech, payments, or financial services. You understand acquiring, cross-border payments, and merchant solutions inside out.
• Client-Centric & Growth-Driven – You know how to build strong, long-lasting relationships. You proactively engage clients, drive retention, and contribute to market expansion.
• Industry Insider – You have a deep understanding of the payments ecosystem, emerging trends, regulatory landscapes, and competitive dynamics.
• Data-Driven & Strategic – You leverage customer success metrics and KPIs to make informed decisions and maximize client value.
• Exceptional Communicator – Whether it’s negotiating deals, delivering impactful presentations, or resolving complex client needs, you communicate with confidence and clarity.
• Fast-Paced & Adaptable – You thrive in a dynamic, ever-changing environment and can pivot quickly to meet evolving business needs.
• Multilingual & Globally Minded – Fluent in English (additional languages are a plus). You understand diverse markets and are ready to engage clients across regions.
• Always on the Move – You’re willing to travel as needed to strengthen client relationships, attend key industry events, and drive business success

The perks of being a payabl.er:  

• Drive in Style:  Enjoy the added perk of a company car, provided upon completing one year of employment—subject to performance and availability.
• Future-Proof Your Finances:  Jump on board, and after your probation period, we'll kickstart your Provident Fund.
• Grow Without Limits:  Our environment is all about nurturing your talents and fuelling your ambition with endless opportunities for professional development.
• Speak Like a Local:  Greek language classes, offered twice a week for all team members.
• Shop and Save:  Get exclusive access to a discount card at various local businesses.
• Multicultural Workplace:  Thrive in a company that celebrates diversity and values your unique contributions. Here, every perspective is appreciated, and every voice is heard.
• Lead the Charge in Pioneering Projects:  Be at the forefront of innovation by playing a key role in groundbreaking projects.
• Max Out Your Downtime:  With 25 days off plus public holidays, and an extra 10 days for when you're under the weather, we make sure you have ample time to relax, recharge, and return brighter.
• Support for Your Educational Aspirations:  We're here to support your educational pursuits because we believe in investing in your growth. 
• Wolt Your Way Through Lunch:  Enjoy a Wolt lunch allowance of €150 per month.