1451 Customer Service Representatives jobs in Basingstoke
Client Services Manager
Posted 320 days ago
Job Viewed
Job Description
Who We Are:
AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We’ve been helping organisations build better digital products and stronger digital teams since 2014.
We believe our work should always leave a legacy for the client. We do this through close relationships with our offices (or ‘Clubs’) so that our partners are always prioritised by a regional team close to them.
This unique model has driven success for our clients and ourselves, evidenced by our remarkable organic growth since 2014. Today we number more than 1,300 people with Clubs all over the UK and Europe with plans for global expansion in the next couple of years.
Join us - and help us fulfil our mission to close the world’s digital skills gap.
What you’ll bring to the table:
The Client Services Manager as we call this role internally)is a strategic and pivotal role; it is accountable for building relationships between the Cub and its clients, managing current assignments, growing the accounts, and establishing a strong lasting partnership between AND Digital and the client organisations.
Specifically, we are looking for an experienced account manager that is comfortable with the day to day management of the relationship, AND can bring real commercial capability to bear to grow clients and revenue.
- Managing an average portfolio of 3 clients, ensuring that the service delivered to both clients and AND Digital’s people results in a great experience all round.
- Identifying opportunities and bringing the appropriate AND capabilities to bear.
- Understanding client priorities and outcomes and how to commercialise them for AND.
- Building relationships with stakeholders and AND Digital’s people you will be responsible for swiftly resolving issues raised by the stakeholders or AND’s people.
- Responsible for building and sourcing a team for the client, depending on the needs and skills of our people and attending both internal and client weekly scheduling meetings and ensuring scheduling is up to date.
- Acting as a trusted point of escalation for the client and delivery team, resolving issues for success
- Manage the NPS, measure performance and client satisfaction on a quarterly basis
- Support account growth and relationship development planning
Why join AND Digital?
We have three values: wonder, share, and delight. These values inform how we work with clients, and our culture: what it feels like to work for AND. We believe collaboration, ambition, curiosity and fun can drive innovation by creating a better environment for problem-solving.
By joining AND, we’ll provide:
- Opportunities to work on projects with big clients and the chance to produce meaningful work that makes a difference to people’s lives.
- A “Blended Working” model, meaning you will be able to work in a range of locations from; your home, in your clubhouse, on a client, as well as just a change of scenery.
- A dedicated career scrum team, designed to help you reach your career goals and develop the skills you need to be your best self.
- An annual budget for training and upskilling, including allocated days off so you don’t have to study in your own free time.
- Monthly and quarterly team socials - on us - ranging from after work drinks, to driving experience days with your fellow club members.
- A safe environment for you to be yourself and challenge yourself.
Benefits:
- 26 days holiday allowance + bank holidays
- 13 days per year for innovation or upskilling
- 2 days per year for volunteering
- Share scheme
- A £1000 flexifund to use on a personalised list of benefits such Gym membership, Cycle to Work Scheme, Health, dental and optical cash plan
- PLUS many more
For a full list of benefits - click here
Equal Opportunities Statement
At AND Digital we embrace diversity and are committed to equal opportunities. We are actively recruiting for a diverse and inclusive workforce so want to ensure we do everything we can to support your application.
We want you to feel safe and empowered to let us know if you require any adjustments to be made to your application or interview process so please speak to our recruitment team.
Technical Support Help Desk - 17083BR
Posted 6 days ago
Job Viewed
Job Description
As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure to different technologies and increases your ability to progress your technical knowledge.
As a Support Analyst at LM you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey.
- To provide Service Desk support to clients via telephone and chat
- Logging and updating support tickets within the Company's Incident Management Application
- Resolving support calls in a quick and efficient manner whilst meeting SLA's
- To escalate calls where necessary to the Desktop Team and/or Infrastructure Team
- To complete company provided training to ensure you have what you need to fulfil your role
- To keep up to date with the latest technologies utilised by the Company
- To demonstrate a genuine desire to continually improve your technical knowledge and ability
At LM we operate a 4 day working week this means we work 9.5 hours a day, on the Service Desk these hours are completed in shifts between the hours of:
A shift (Monday - Thursday 12pm - 10pm or 1pm - 11pm)
B Shift (Tuesday - Friday 12pm - 10pm or 1pm - 11pm)
C Shift (Monday - Friday 12pm - 10pm or 1pm - 11pm) (A mid week day will be discussed that is convenient for both parties)
This contract is to cover a secondment from the SD so is only a 12 month plus contract at this time.
Required skills, qualifications and experience:
- Exceptional verbal communication skills
- Excellent people skills and the ability to build relationships with customers
- Strong problem solving abilities and the desire to create positive customer experiences
- MS Office Products
- Windows 10
- iPhones
Help Desk / Service Desk Support - Office365, TCP, AD, SLA
Posted 5 days ago
Job Viewed
Job Description
Help Desk / Service Desk Support - Office365, TCP, AD, SLAs
New Permanent opportunity for someone with 1st / 2nd / 3rd line support experience to join our clients Service Desk Team based in Surrey.
Experience of support across an IT Infrastructure is needed (from Windows to Networking to End Users)
The role will involve working on a shift rota that will also include evenings and weekends (not every weekend though!) but this will offer working flexibility too.
No visa sponsorship on offer.
Candidates must live within commuting distance of the Guildford / Dorking area.
To start asap.
Please contact Karen in the first instance
Customer Support Engineer
Posted 5 days ago
Job Viewed
Job Description
The Company:
- p>A market leading diagnostics company.
-
Global business
-
A progressive, high-tech healthcare business.
-
Invest in their staff.
-
Offer career progression opportunities.
The Role of the Customer Support Engineer
- li>
Engineering and customer support role, working in a team of 4, covering 7 hospital sites across Hampshire and Dorset
-
Attending to breakdowns, repair and PPM.
-
Key activities will be troubleshooting and ownership of faults, routine housekeeping and preventative maintenance across the sites’ portfolio.
< li>
-
Will also be providing customer training on the equipment
-
Covering the IVD portfolio
-
Full Product and training provided
Benefits of the Customer Support Engineer
- li>
£52,170 basic salary with some flex potentially depending on experience
/li>-
Bonus 12% of Salary
-
Car or £7200 allowance
< li>
-
Group Income Protection
-
Employee Assistance Programme
-
Pension
/li>
-
Life Assurance,
-
Benefit Funding
The Ideal Person for the Customer Support Engineer
- li>
Must have an engineering qualification, Bsc or HND of equivalent
-
Ideally you will have clinical pathology diagnostics experience
/li>
-
Will look at other complex medical equipment such as MRI systems
-
An ambitious and motivated, qualified field service professional
/li>
-
You have good electro-mechanical systems knowledge, however our client is able to train and develop your skills and knowledge
-
A logical and process-driven mindset driven & ability to manage personal time
-
Disciplined to deliver service support in line with service KPIs
-
Quick learnerwith innovative and continual improvement mind-set
-
Experience of “on-site” customer-facing engineering support
-
Proven track record of troubleshooting experience
-
Good working knowledge of electronics, electro-mechanical systems and information technology
-
Knowledge of Customer Relationship Management
/li>
-
A valid driver’s license and indefinite rights of working in UK are required
< li>
-
Must be living in Hampshire or Dorset
If you think the role of Customer Support Engineer is for you, apply now!
Consultant: David Gray
Email: (url removed)
Tel no. (phone number removed)
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.
Customer Support Manager
Posted 10 days ago
Job Viewed
Job Description
We are looking for an experienced Customer Support Manager to join a small yet busy customer service team on a full time, permanent basis.
Benefits:
- Pension
- Cycle to Work Scheme
- Large kitchen with sofa and tv
- Free tea and coffee
- 24 days holiday
- Free life assurance & long-term sickness benefit covering 2/3rds of salary until retirement.
- Option to purchase company shares.
As the Customer Support Manager, you will be responsible for:
- Managing a team of 2 customer support administrators
- Allocating workload
- Taking ownership of ensuring all support tasks are dealt with promptly and efficiently.
- Managing customer correspondence, complaints procedures and queries - acting as the main point of escalation.
- First point of contact for contract cancellation negotiations, addendum's and updating terms / conditions as required.
- KPI reporting.
- Organising service visits, assisting with engineer diaries, monitoring equipment stock, completing stock takes, organising installations.
- Many other duties, full job description available upon request
The successful Customer Support Manager have the following related skills / experience:
- Strong customer service experience
- Previous team leadership / management experience is essential
- Excellent organisational skills
- Proactive and problem-solving
For more information, please contact Julie Harding or Chloe Bennett on (phone number removed)
Customer Support Administrator
Posted 10 days ago
Job Viewed
Job Description
Our fantastic client based locally to Ascot are seeking a temporary Customer Support Administrator to join their busy team for 4 months with a view this could extend. To be considered you must live locally and have your own transport.
Duties:
Act as main contact for customer accounts, maintaining strong client relationships
Communicate effectively via email and phone
Support customer queries
Prepare and send quotes, raise purchase orders, and assist with billing
Provide data collation, reporting, and KPI tracking
Work closely with sales on upsell opportunities
Requirements:
Excellent customer service and communication skills
Proactive, organised, and able to manage priorities
Confident working independently and in a team
Skilled in MS Office and CRM systems
Flexible, with a can-do attitude and focus on continuous improvement
Please apply for a chance to be considered!
Customer Support Advisor
Posted 10 days ago
Job Viewed
Job Description
They are seeking Customer Support Advisor with excellent administrative, customer services, data entry / data input, time-management, organisational and communication skills with the ability to work to a high level of accuracy is required for the well-established Customer Support Team of a global brand based in Egham, Surrey.
JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Support Advisor with excellent administrative, customer services, data entry / data input, time-management, organisational and communication skills with the ability to work to a high level of accuracy.
Working as the Customer Support Advisor you will be the first point of contact for all customer interactions and will strive to maintain and build upon these existing relationships, exceeding customer expectations.
This role will require excellent written and verbal communication skills and the ability to act calm and professional when dealing with enquiries. You will also need excellent data entry / data input skills as you will be required to update the system to process orders, product returns and enter large amounts of data onto the database.
As the Customer Support Advisor you will have excellent multi-tasking skills with the ability to prioritise your work and be comfortable with a large amount of administrative tasks whilst manging customer enquiries.
DUTIES
As the Customer Support Advisor your duties and responsibilities include:
- Process orders, credit and debits
- Process returns and resolve complaints
- Answer phones, emails and web enquiries
- Make proactive calls and emails to customers
- Manage backorders and Outlook tasks on a daily basis
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Customer Support Representative
Posted 10 days ago
Job Viewed
Job Description
- Join our fast-paced Customer Support team to troubleshoot SaaS fleet management solutions across EMEA. li>You’ll handle technical queries, resolve issues via phone/email, and collaborate cross-functionally to ensure customer satisfaction. < i>Ideal candidates have customer-facing experience, strong communication skills, and a proactive, solution-driven mindset.
Customer Support Engineer
Posted 5 days ago
Job Viewed
Job Description
The Company:
- p>A market leading diagnostics company.
-
Global business
-
A progressive, high-tech healthcare business.
-
Invest in their staff.
-
Offer career progression opportunities.
The Role of the Customer Support Engineer
- li>
Engineering and customer support role, working in a team of 4, covering 7 hospital sites across Hampshire and Dorset
-
Attending to breakdowns, repair and PPM.
-
Key activities will be troubleshooting and ownership of faults, routine housekeeping and preventative maintenance across the sites’ portfolio.
< li>
-
Will also be providing customer training on the equipment
-
Covering the IVD portfolio
-
Full Product and training provided
Benefits of the Customer Support Engineer
- li>
£52,170 basic salary with some flex potentially depending on experience
/li>-
Bonus 12% of Salary
-
Car or £7200 allowance
< li>
-
Group Income Protection
-
Employee Assistance Programme
-
Pension
/li>
-
Life Assurance,
-
Benefit Funding
The Ideal Person for the Customer Support Engineer
- li>
Must have an engineering qualification, Bsc or HND of equivalent
-
Ideally you will have clinical pathology diagnostics experience
/li>
-
Will look at other complex medical equipment such as MRI systems
-
An ambitious and motivated, qualified field service professional
/li>
-
You have good electro-mechanical systems knowledge, however our client is able to train and develop your skills and knowledge
-
A logical and process-driven mindset driven & ability to manage personal time
-
Disciplined to deliver service support in line with service KPIs
-
Quick learnerwith innovative and continual improvement mind-set
-
Experience of “on-site” customer-facing engineering support
-
Proven track record of troubleshooting experience
-
Good working knowledge of electronics, electro-mechanical systems and information technology
-
Knowledge of Customer Relationship Management
/li>
-
A valid driver’s license and indefinite rights of working in UK are required
< li>
-
Must be living in Hampshire or Dorset
If you think the role of Customer Support Engineer is for you, apply now!
Consultant: David Gray
Email: (url removed)
Tel no. (phone number removed)
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.