1464 Customer Service Representatives jobs in Basingstoke

Job Title: Customer Services Co-Ordinator

Location: Newbury

Salary: Up to 27k per annum (dependent on experience) + performance-based bonus

Job type: Full Time - Permanent (9am to 5pm Mon to Fri)

Kosnic Lighting have a fantastic opportunity for a talented Customer Services professional to join our exciting and growing company. This is your chance to utilise your extensive experience in a busy role where you'll be able to help and build relationships with customers. This is not a call centre environment but you must have an excellent telephone manner and high attention to detail.

About the role:

• The first point of contact for all customer queries
• Process orders accurately and in timely manner
• Ensure customers' experience with Kosnic is first class and liaise with other departments to deliver to customers' needs
• Utilise commercial sense and sales skills to upsell or cross sell where appropriate
• Provide support to the Key Account Manager and sales team
• Assist with processing debit and credit notes and handling customer requests and complaints

About you:

• A genuine passion for delivering excellent customer service and experience of working in a similar environment
• Excellent telephone manner, showing versatility in your approach to each customer
• Enjoys working in a small team
• Ability to remain calm under pressure
• Highly organised, flexible and willingness to learn about technical products
• Enjoys helping others and have a friendly personality
• Proficiency in Excel, Word and Outlook and working with data systems (Odoo)
• Strong organisational skills and methodical approach
• A 'can do' attitude is essential, along with the desire to help others and resolve issues

Experience in a customer service role within an electrical or lighting industry would be ideal, however, full training will be provided so an eagerness to deliver excellent service, learn and be motivated is more important.

Company is offering:

• Salary up to 27k (dependent on experience) and performance related bonus
• Starting holiday entitlement of 23 days plus Bank holidays increasing up to 27 days
• Private healthcare cover which includes dental and optical cashback
• Pension
• Contribution to gym membership
• Up to 3 chillax days a year (unpaid leave)
• Cycle to Work scheme
• Major discount on our cool company lighting products
• Free hot drinks
• Free parking
• We love to socialise and celebrate - Christmas party, Chinese New Year, and lots of eating generally

Additional Information:

1. Please only apply if you live within travelling distance to Newbury.
2. Candidates must have the right to work in the UK.
3. Notice to all Recruitment Agencies - we do not require help with this vacancy, thank you.

Please click APPLY to submit your CV for this role.

Candidates with the relevant experience or job titles of: Customer Services Executive, Customer Service Representative, Customer Support, Customer Service Executive, Telemarketing, Account Management, Sales, Customer Services, Customer Service Consultant, Customer Service Administrator, , Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will be considered for this role.

Job Title: Customer Services Co-Ordinator

Location: Newbury

Salary: Up to £27k per annum (dependent on experience) + performance-based bonus

Job type: Full Time - Permanent (9am to 5pm Mon to Fri)

Kosnic Lighting have a fantastic opportunity for a talented Customer Services professional to join our exciting and growing company. This is your chance to utilise your extensive experience in a busy role wh.

WHJS1_UKTJ

Client Services and Business Development Executive - Guildford

35,000 - 45,000 (Depending on Experience)

Are you passionate about building strong client relationships and driving business growth?

Do you thrive in a fast-paced environment where your ideas are valued, and your contributions make a real impact?

This role offers the opportunity to help shape and deliver impactful, client-focused strategies and initiatives that contribute to long-term growth in a professional services environment. Working closely with the Head of BD & Marketing, BD & Client Services Managers, and wider stakeholders, you'll play a key role in developing an integrated and strategic BD function, supporting both day-to-day operations and longer-term projects.

Company Benefits:

• Competitive salary + bonus scheme
• 5% employer pension contribution
• Private medical insurance
• Life assurance & permanent health insurance
• Travel allowance or parking reimbursement
• Cashback health scheme

Key Responsibilities:

• Support BD managers and senior stakeholders in delivering client and sector BD plans
• Assist in managing client development frameworks and key account programmes
• Contribute to client segmentation, planning, and prioritisation efforts
• Support the rollout of structured client listening and feedback programmes
• Assist in proposal and pitch processes
• Contribute to the delivery of campaigns, events, and targeted client communications
• Maintain and update client-facing collateral and support cross-selling initiatives
• Track market developments and identify opportunities to engage clients proactively

Experience and Skills Requirements

• Proven experience in business development within a professional services environment
• Strong client service mindset and a collaborative, solutions-focused approach
• Excellent organisational and project management skills
• Comfortable engaging with stakeholders at all levels
• Highly detail-oriented with the ability to manage multiple priorities
• Experience with CRM systems and BD tools is desirable

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Our established client based in Ringwood is looking to recruit a full time Customer Service Admins to join multi-channel Contact Centre. The role is an Inbound contact centre role, that will involve handling new orders and Customer Service actions. The orders element of the role requires sales skills, with a very strong emphasis on upselling. Additional work involves the managing of emails and var.

WHJS1_UKTJ

Help Desk / Service Desk Support - Office365, TCP, AD, SLAs

New Permanent opportunity for someone with 1st / 2nd / 3rd line support experience to join our clients Service Desk Team based in Surrey.

Experience of support across an IT Infrastructure is needed (from Windows to Networking to End Users)

The role will involve working on a shift rota that will also include evenings and weekends (not every weekend though!) but this will offer working flexibility too.

No visa sponsorship on offer.

Candidates must live within commuting distance of the Guildford / Dorking area.

To start asap.

Please contact Karen in the first instance

• Experience in a customer-facing role (mandatory);
li>Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
• Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
• Strong communication and listening skills;
• Well-developed time management and prioritization skills;
• Structured “can-do” approach to open matters and tasks in a demanding environment;

Willingness to develop while identifying opportunities over self-reflection.

• Experience in a customer-facing role (mandatory);
li>Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
• Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
• Strong communication and listening skills;
• Well-developed time management and prioritization skills;
• Structured “can-do” approach to open matters and tasks in a demanding environment;

Willingness to develop while identifying opportunities over self-reflection.

• Provide excellent customer service and communication to support customer needs.
• Assist customers in accessing relevant services and understanding their tenancy/account responsibilities.
• Work collaboratively within a small project team.
• Maintain accurate records and ensure attention to detail in all interactions and documentation.
• Manage daily tasks in an organised and efficient manner.

• Strong communication and customer service skills.
• Highly organised with great attention to detail.
• Able to work effectively both independently and as part of a team.
• Previous experience in a customer-facing or support role is desirable.

• This is a long-term temporary role expected to last beyond the initial 3-month period.
• Please note: this position will not transition into a permanent role after the temp period ends but will continue as an ongoing temporary assignment.