84 Customer Service Representatives jobs in Basingstoke

About the opportunity:

We are the internal recruitment partner for our client, a well-established independent banking and financial services group.

We’re looking for someone who thrives on helping people, enjoys problem-solving, and wants to be part of a growing financial services business that’s doing things differently.

As a Customer Service Advisor , you’ll be on the frontline – answering calls, emails and live chat queries, making sure every customer gets the support they need. This isn’t a script-reading role. You’ll be trusted to listen, understand, and deliver outcomes that actually make a difference.

What you’ll be doing:

• Handling customer queries via phone, email and in-app messaging systems in a friendly, professional way
• Logging and tracking customer interactions, making sure nothing slips through the cracks
• Spotting when something doesn’t look right and escalating where needed
• Supporting vulnerable customers with care and empathy
• Sharing feedback to help us improve – we want your ideas
• Building knowledge of our products so you can give customers the right answers

What we’re looking for:

• Previous customer service experience (ideally in financial services or regulated environments, but not essential)
• A great communicator – both written and verbal
• Calm under pressure, resilient, and able to adapt to change quickly
• Someone who cares about doing the right thing for customers, not just ticking boxes
• Strong at complaints handling and problem solving
• Team player who’s also happy to take initiative when needed

In return we are offering:

• A competitive salary dependent on skills, knowledge and experience.
• 25 days annual leave plus bank holidays.
• Discretionary bonus scheme.
• Pension contributions 4% employer, 5% employee.
• Employee Assistance Programme
• Death in service x4 annual salary.
• Various wellbeing and social events throughout the year.

Interested? Then APPLY now for immediate consideration.

**About Convatec**
**Pioneering trusted medical solutions to improve the lives we touch:** Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec's revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit by convatec, a subsidiary of Convatec, is a dedicated provider of customer support services to the stoma, continence and wound care community who have built a 30-year reputation based on the delivery of the highest quality homecare services. Amcare by Convatec care centres are located in Cheltenham, Basingstoke, Dartford, Lincoln, Nottingham, Runcorn, South Shields and Stirling. Our national distribution centre is in Sunderland.
The Customer Service Representative is a crucial role providing outstanding Customer Care whilst supporting all Amcare by Convatec Customers. Delivering prompt responses to customer queries. Ensuring efficient processing of Customer orders. Maximise all new business opportunities through referral leads. Grow business value by retaining existing customers.
**Please note this is a Fixed Term Contract until End of August 2026.**
Key Responsibilities:
+ Support customers by phone, electronically and face to face.
+ Process customer orders received via inbound and outbound telephone, email and post.
+ Respond promptly to customer and colleague enquiries.
+ Maintain complete and accurate records of all customer interactions in the company CRM system
+ Maximize all referral opportunities and ensure leads are passed to the relevant referral specialist
+ Drive long term business relationships and strengthen retention via customer registration to me+ programme.
+ Drives performance through self-motivation and prioritises workload to ensure that the service standards of the business are maintained hand in hand with achievement of personal targets.
+ Displays sensitivity to the customer's needs including the need for confidentiality and discretion in written and spoken communication
+ Follows and understands the need for established procedures within the department but also questions, and continuously looks for ways they can be improved
+ Develops relationships with customers through empathy and diplomacy
**Skills & Experience:**
+ High levels of empathy with active listening skills
+ Problem solver, able to deal effectively and professionally with end user and healthcare professionals queries
+ Ability to work collaboratively with internal and external stakeholders
+ High Level of organisational skills and an ability to prioritise workload whilst multitasking
+ Excellent verbal, written and face to face communication skills
+ Strong Keyboard skills, including advanced knowledge of Word, Excel and note writing
+ Ability to work independently and as a team
+ Proven track record of working towards KPI's and targets
+ Attention to detail with a high level of accuracy
+ Telephony, CRM and prescription system experience
**Qualifications/Education:**
+ At least 1-2 years of significant practical experience in customer services role
**Working Conditions**
Working hours: Monday - Friday 9-5, our lines are open from 8am to 8pm, flexibility is required in case necessary to cover other turns + with rotation of Saturdays 9am - 1pm
This role can be fully onsite or working a couple of days from home
**Ready to join us?**
At Convatec we're pioneering trusted medical solutions to improve the lives we touch. If you're ready to make a real impact, apply today and help us bring our Forever Caring promise to life.
#LI-CM1
#LI-Hybrid
**Beware of scams online or from individuals claiming to represent Convatec**
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at .
**Equal opportunities**
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
**Notice to Agency and Search Firm Representatives**
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
**Already a Convatec employee?**
**If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!**

**It's more than a job**
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
**‎**
We are currently recruiting motivated and enthusiastic individuals to join our highly successful Road Logistics team in Basingstoke as a Customer Service Specialist. This is an exciting opportunity to join one of the world's leading logistics and freight forwarding companies, and will help you to gain an insight into the industry and help you to forge a career in a global organisation.
**How you create impact**
To provide high levels of customer service and operational support to our client base by processing and monitoring shipments.
+ Offer direct assistance to customers and internal teams, ensuring smooth coordination during shipments and resolving any arising issues promptly.
+ Oversee shipment processes in collaboration with all stakeholders, while ensuring adherence to HMRC and other regulatory requirements, especially for sensitive goods like military-rated items.
+ Manage sales and purchase invoice tasks accurately and on time.
+ Cooperate across departments to maintain service quality and improve overall operational efficiency.
+ Follow customer-specific standard operating procedures (SOPs) and always comply with health and safety guidelines to protect the workplace environment.
+ Stay current with all required training programs and actively contribute to fostering a collaborative team culture.
**What we would like you to bring**
+ Completed **five GCSEs** (including **Mathematics and English is a plus** )
+ Demonstrates a strong commitment to **delivering outstanding customer service**
+ Proven ability to **meet deadlines efficiently and effectively**
+ Possesses excellent **communication and interpersonal abilities** , fostering positive interactions across diverse environments.
**What's in it for you**
At Kuehne+Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT-driven environment where you will work with motivated and customer-centric colleagues across the world. We look forward to receiving your comprehensive online application.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.

Helpdesk Administrator

Location: Woodley

Salary: £40,000

About the Role

We’re looking for a friendly, organised, and proactive Helpdesk & Contract Administrator with experience in a facilities management environment. You’ll be the first point of contact for customers, handling queries by phone or email and ensuring issues are resolved efficiently. You’ll also support contract managers with administrative tasks, including updating systems, assigning tasks to engineers and subcontractors, producing reports, and ensuring all work is completed on time and in line with contract requirements.

Helpdesk & Contract Administrator Responsibilities:

• Act as the first point of contact for customers, providing excellent service.
• Log, track, and assign jobs using CAFM, ODOO, or similar facilities management systems.
• Liaise with internal teams, subcontractors, and managers to ensure work is completed to SLA standards.
• Produce and maintain reports, records, and contract documentation.
• Monitor work orders to ensure tasks are prioritised and completed according to KPIs.
• Support contract managers with day-to-day administration and process improvement.

Helpdesk & Contract Administrator Requirements:

• Previous experience within a facilities management or similar environment.
• Strong customer service and communication skills.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple tasks under pressure and take ownership of problems.
• Experience with administrative systems or databases (CAFM, ODOO, or similar).
• Proactive, self-motivated, and professional attitude.

Why This Role?

• Opportunities to develop your skills and progress within the business.
• Work in a dynamic, supportive, and professional environment.
• Be central to ensuring excellent service and smooth contract management within facilities management.

To be considered:

Please either apply online or email me directly at For further information, please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

Job Description

Helpdesk Administrator

Location: Woodley

Salary: £40,000

About the Role

We’re looking for a friendly, organised, and proactive Helpdesk & Contract Administrator with experience in a facilities management environment. You’ll be the first point of contact for customers, handling queries by phone or email and ensuring issues are resolved efficiently. You’ll also support contract managers with administrative tasks, including updating systems, assigning tasks to engineers and subcontractors, producing reports, and ensuring all work is completed on time and in line with contract requirements.

Helpdesk & Contract Administrator Responsibilities:

• Act as the first point of contact for customers, providing excellent service.
• Log, track, and assign jobs using CAFM, ODOO, or similar facilities management systems.
• Liaise with internal teams, subcontractors, and managers to ensure work is completed to SLA standards.
• Produce and maintain reports, records, and contract documentation.
• Monitor work orders to ensure tasks are prioritised and completed according to KPIs.
• Support contract managers with day-to-day administration and process improvement.

Helpdesk & Contract Administrator Requirements:

• Previous experience within a facilities management or similar environment.
• Strong customer service and communication skills.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple tasks under pressure and take ownership of problems.
• Experience with administrative systems or databases (CAFM, ODOO, or similar).
• Proactive, self-motivated, and professional attitude.

Why This Role?

• Opportunities to develop your skills and progress within the business.
• Work in a dynamic, supportive, and professional environment.
• Be central to ensuring excellent service and smooth contract management within facilities management.

To be considered:

Please either apply online or email me directly at For further information, please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their team in Reading, Berkshire, UK . This role involves providing exceptional support to our diverse customer base, resolving inquiries, and ensuring customer satisfaction. You will be part of a supportive team environment, with a hybrid working model that balances office-based collaboration with remote flexibility.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Diagnose and resolve customer issues efficiently and effectively.
• Provide detailed information about products and services.
• Maintain accurate customer records and interaction logs.
• Escalate complex issues to appropriate departments when necessary.
• Identify trends in customer inquiries and provide feedback to improve products and services.
• Assist in creating and updating support documentation and FAQs.
• Contribute to a positive team atmosphere and share knowledge with colleagues.
• Meet or exceed customer service performance metrics.
• Handle customer complaints with empathy and professionalism.
• Follow communication guidelines and company policies.

Qualifications:

• Previous experience in a customer service or helpdesk role is essential.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A patient and empathetic approach to customer interactions.
• Ability to work collaboratively within a team.
• Familiarity with Microsoft Office Suite.
• A genuine passion for helping customers.
• Adaptability to learn new systems and processes quickly.
• Previous experience in the (Industry Specific - e.g., Tech, Finance) sector is a plus.

This hybrid role offers the best of both worlds, allowing you to benefit from in-office interaction and dedicated remote work time. If you are passionate about delivering outstanding customer experiences and looking for a challenging yet rewarding career, we want to hear from you.

Our client is looking for a dedicated and empathetic Customer Support Team Lead to guide their customer service representatives. This hybrid role offers a blend of remote flexibility and in-office collaboration in Reading, Berkshire, UK . You will be instrumental in fostering a positive customer experience and ensuring the efficient operation of the support desk.

Responsibilities:

• Lead, mentor, and motivate a team of customer support agents to achieve high performance standards.
• Handle escalated customer issues and complaints with professionalism and efficiency.
• Develop and implement training programs for new and existing team members.
• Monitor team performance metrics and identify areas for improvement.
• Conduct regular performance reviews and provide constructive feedback.
• Ensure adherence to company policies and procedures regarding customer service.
• Collaborate with other departments to resolve complex customer issues.
• Contribute to the development and refinement of support documentation and knowledge base articles.
• Assist in the recruitment and onboarding of new support staff.
• Maintain a high level of customer satisfaction by championing best practices in service delivery.
• Act as a primary point of contact for customer inquiries and provide prompt, accurate solutions.
• Analyse customer feedback to identify trends and suggest service improvements.

Qualifications:

• Previous experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
• Proven ability to lead and inspire a team.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and best practices.
• Proficiency in using customer relationship management (CRM) software and helpdesk ticketing systems.
• Ability to remain calm and professional under pressure.
• Experience in training and coaching team members.
• A proactive approach to identifying and resolving issues.
• Ability to work effectively in a hybrid work environment, balancing remote and in-office duties.
• Familiarity with the software industry is a plus.

This role is perfect for a motivated individual looking to make a significant impact on customer satisfaction within a supportive team environment. The hybrid model allows for a flexible work-life balance.

Our client is seeking dedicated and empathetic Remote Customer Support Specialists to join their growing virtual team. This is a fully remote position, allowing you to provide exceptional service from the comfort of your own home. You will be the first point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services via phone, email, and live chat. The ideal candidate possesses outstanding communication skills, a patient demeanor, and a genuine passion for helping others. You will be trained extensively on our client's offerings to ensure you can deliver accurate and efficient support. Key responsibilities include managing customer accounts, processing orders or returns, troubleshooting technical problems, escalating complex issues to appropriate departments, and documenting all customer interactions accurately. A strong understanding of customer service principles and the ability to de-escalate challenging situations are crucial. We are looking for individuals who are self-motivated, highly organised, and can maintain productivity in a remote work environment. A reliable internet connection and a dedicated workspace are required. This is an excellent opportunity for individuals seeking a rewarding career in customer service with the flexibility of remote work. Join a supportive team environment where your contributions are valued and you can make a real difference in customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information regarding products, services, and policies.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Escalate complex problems to senior support staff or relevant departments when necessary.
• Maintain detailed records of customer interactions and transactions.
• Process customer orders, returns, and exchanges according to company procedures.
• Identify opportunities to improve customer experience and satisfaction.
• Adhere to all company policies and procedures regarding customer service and data privacy.
• Collaborate with team members to share best practices and enhance support quality.
• Contribute to the development of support documentation and FAQs.

Qualifications and Skills:

• Previous experience in customer service or a related role is preferred.
• Exceptional verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience, empathy, and a customer-centric attitude.
• Proficiency with computer systems and common software applications.
• Ability to learn new products and services quickly.
• Self-motivated and able to work independently with minimal supervision.
• Reliable internet connection and a suitable home office setup.
• High school diploma or equivalent required; further education is a plus.
• Availability to work flexible shifts as required.

This role is ideal for individuals who excel at communication and problem-solving, seeking a fulfilling remote career.

Our client is seeking an experienced and empathetic Senior Customer Support Specialist to join their dedicated team in Reading, Berkshire . This role is crucial for delivering exceptional customer service and resolving complex technical issues for a diverse user base. The successful candidate will be instrumental in maintaining high levels of customer satisfaction and contributing to the continuous improvement of our support processes. This is an office-based position, fostering strong team collaboration and direct mentorship opportunities.

Responsibilities:

• Provide first-line and advanced technical support to customers via phone, email, and live chat.
• Troubleshoot and resolve customer issues efficiently and effectively, escalating complex problems to appropriate teams when necessary.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Develop and maintain a deep understanding of the company's products and services to offer expert advice.
• Assist in the creation and maintenance of knowledge base articles, FAQs, and support documentation.
• Train and mentor junior support staff, sharing best practices and product knowledge.
• Identify trends in customer issues and provide feedback to product development and quality assurance teams.
• Contribute to improving customer support processes and customer satisfaction metrics.
• Handle customer escalations and ensure timely and satisfactory resolution.
• Participate in team meetings and contribute to a positive and collaborative work environment.

Qualifications:

• Proven experience in a customer support or technical support role, with at least 2 years in a senior capacity.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Experience with troubleshooting common software and hardware issues.
• Ability to remain calm and professional under pressure.
• A customer-centric approach with a passion for delivering outstanding service.
• Experience in training or mentoring team members is highly desirable.
• Familiarity with (mention a relevant industry/technology, e.g., SaaS products, cloud services) is a plus.

Join a forward-thinking company that values its employees and offers ample opportunities for professional growth. This role in Reading offers a chance to make a real impact on customer experience.