1448 Customer Service Representatives jobs in Bath

Position: Customer Support Advisor at Hillcrest Estate Management

Location: 174 Whiteladies Road, Clifton, Bristol BS8 2XU

Working Hours: Mon-Thurs 9.00-17.30, Fri 9.00-16.00

Salary: 23,700 per annum

About Hillcrest Estate Management:

Hillcrest Estate Management, founded in 1985 by Arthur G.W. Jenner, is a respected entity in the Residential Block Management sector, with offices in Bristol. With over 40 years of industry experience, we stand as one of the most established firms in the field. Hillcrest's exclusive focus on Leasehold Management underscores our dedication to providing specialised expertise in this area.

Hillcrest is part of the Trinity Property Group, an Odevo Group Company.

Benefits:

We value and promote a positive work-life balance. Providing a balanced, enjoyable career is important to us, and we work hard to make sure everyone feels a valued part of our organisation. You will receive a competitive salary that will match your skills and experience, as well as the following benefits:

• 24 days annual leave for work-life balance.
• Discounts on shopping and services through Perkbox.
• Employee Assistance Programme for confidential support.
• Hybrid and flexible work opportunities.
• Financial support for personal development.
• Opportunities for career growth.
• Recognition incentives.
• Cycle to Work scheme for a healthy lifestyle.
• Employee Referral Scheme for potential bonuses.

Job Description:

The Customer Support Advisor is responsible for the day to day running of the Hillcrest office and being the first point of contact for our clients. Key responsibilities and tasks include:

• Answering phone calls and handling client queries professionally
• Managing client keys, key logs, and processing payments for fobs and keys
• Maintaining accurate leaseholder records and updating databases (Propman)
• Assisting with office maintenance, including coordinating annual servicing and inspections
• Handling petty cash and ordering office supplies
• Scanning invoices, managing queries, and supporting the accounts team
• Supporting the maintenance team with administrative tasks
• Opening and distributing daily post

Qualifications and Skills:

Candidates for this position should have the following skills and qualifications:

• Experience in customer service or administrative roles
• Strong communication skills, both written and verbal
• Good IT skills, with knowledge of Microsoft Office (Word, Excel, Outlook)
• Excellent attention to detail and organisational skills
• Ability to manage multiple tasks efficiently

Application Process:

All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.

For further information, or to explore more opportunities, you can visit Hillcrest Estates Management on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at (phone number removed), quoting the reference number #LI-EJ1.

Customer Support / Sales Administrator
Salisbury - 5 Days on-site (Part-time hours considered)
27,000 - 29,000 + benefits

This is an excellent opportunity for a Customer Support or Sales Administrator to join a market-leading business, where you will play a crucial role in managing all requirements for worldwide distribution.

This company is a leading manufacturer of medical-grade temperature-controlled storage solutions, specialising in innovative technologies for the healthcare and life sciences sectors.

In this varied role, you will be responsible for handling various administrative tasks, including processing sales orders, quotations, and credit notes, while also managing customer communication via phone and email for order processing and sales inquiries. Collaboration with internal teams, such as purchasing and dispatch, will be required to ensure time schedules are met and excellent customer support is provided. Responsibilities extend to processing web orders and payments, generating daily sales reports, and maintaining the sales database with accurate customer information.

The ideal candidate will possess prior customer support/sales administration experience, strong administrative and organisational skills. Proficient use of Microsoft Office and strong written and verbal communication are also essential to the role. Lastly, any experience working with CRM or ERP systems would be advantageous.

This is a fantastic opportunity for a Sales Administrator or Customer Support professional to join a business at an exciting time of growth and play a key part in the day-to-day operations.

The Role:

• Process sales orders, quotations, and credit notes.
• Manage customer communication via phone and email.
• Handle web orders, reports, and database maintenance.
• 5 days On-site.

The Person:

• Prior customer support/sales administration experience.
• Strong administrative and organisational skills.
• Proficient in Microsoft Office, excellent communication.
• CRM/ERP system experience (desirable).
• Non-smoker/non-vaper and MUST be able to drive/own vehicle.

Reference Number: BBBH(phone number removed)

To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tom McLaughlin at Rise Technical Recruitment

This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency

Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.

Join Our Growing Team

MJP Electrical Services Ltd is a dynamic and fast-growing electrical company with a reputation for excellence. Based in Bristol, we are expanding while remaining focused on delivering outstanding customer service. If you're looking to make a significant impact in a thriving business, this is the perfect opportunity for you.

Role Overview:

We are looking for sales representatives who are highly organised, proactive, and focused on customer service. This position is essential for the efficient functioning of our operations and scalability, and you will play a vital role in converting key sales inquiries and scheduling engineering jobs.

Vision

Enhancing lives through outstanding electrical services.

Flexible Working patterns

We’re looking for teams to cover 7 days 8 AM to 8 PM.

Office, Hybrid or Remote.

Core hours 10-2pm Monday to Friday for Part time availability

Key Responsibilities :

1. Support the Management Team in successfully implementing the Company's vision and delivering exceptional services.

2. Collaborate and contribute within high-performing teams.

3. Aid in the proactive development and service delivery that meets world-class standards.

4. Positively impact the realisation of the Company's vision, mission, and operational strategy.

5. Be a driving force for change, communication, continuous improvement, and empowerment, ensuring the motivation and loyalty of colleagues.

6. Engage in ongoing reviews, enhancements, and optimisations of working standards for greater effectiveness and efficiency.

Specific Roles :

1. Answer incoming calls and inbox enquiries with promptness and courtesy.

2. Guide customers on the best range of services to meet their needs.

3. Conduct outbound calls to gather feedback from customers after project completion.

4. Swiftly respond to email inquiries, including those from Check-a-trade and Google.

5. Keep customers updated on the status of their jobs.

6. Diligently log all new inquiries and service requests in the company systems.

7. Schedule new jobs immediately within suitable time slots for engineers.

8. Prepare and organise weekly schedules for engineers.

9. Collaborate with field engineers to deliver outstanding services.

10. Plan, coordinate, and conduct onboarding for newly appointed staff.

11. Ensure that feedback questionnaires are filled out in real-time.

Generic Roles:

1. Represent the Company with external customers and partners as needed, under the direction of your line manager.

2. Meet or exceed agreed targets and key performance indicators across all responsibilities.

3. Comply with Company policies, especially regarding equality, diversity, and General Data Protection Regulation (GDPR).

4. Observe the Company Health and Safety policies and procedures.

5. Serve as a role model by upholding Company values and corporate management standards.

6. Pursue personal development through training activities while assessing your own performance and that of your team.

7. Take on additional duties that align with the key responsibilities of the position, as directed by your line manager.

Core Values

We prioritise our clients. Our mission is to enhance the lives of our clients and employees

by adhering to our core values:

- Empathy: Understanding others' perspectives and treating them as we wish to be treated.

- Honesty: Communicating with clarity and transparency, owning our mistakes, and striving for improvement.

- Trust: Managing realistic timelines and effectively communicating situations while delivering services & projects efficiently.

- Professionalism: Providing high-quality workmanship on time, with respect, legality, and efficiency.

Requirements

• Sales experience essential
• Systematic approach
• Motivated and driven
• Goal-oriented
• Highly organised with exceptional time management and scheduling skills.
• Friendly, positive, and outgoing, exhibiting outstanding verbal and written communication abilities.
• Strong capacity to perform well under pressure and handle multiple priorities.
• Proactive and self-driven, with a commitment to providing excellent customer service.
• Strong enthusiasm for contributing to the business's growth and success.
• Keen attention to detail with an aptitude for identifying inefficiencies and areas that need improvement.
• Resilient, capable of remaining calm and effective in challenging situations.

Benefits

What We Offer in Return:

• A competitive salary of £15,000
• There are opportunities for career advancement within the company.
• Pension scheme to support your future.
• Wellbeing initiatives and a gym membership to support a healthy work-life balance.
• Team fun days and social events.
• 20 days of holiday plus bank holidays (pro-rata).

Additional Information:

• Free on-site parking and company medical insurance.
• Commission pay and additional performance-related incentives.

iRecruit4 are hiring for Customer Service Representatives for our client based in Wootton Bassett. These Customer Service roles offer permanent work and immediate starts, joining a growing company at an exciting time.

Benefits of the Customer Service Representatives:

• Company benefits package.
• Employer pension.
• Birthday off.
• Supportive team and professional development opportunities.
• Flexible working hours.

Key responsibilities of the Customer Service Representative:

• Assisting the sales team with administrative tasks, including order processing, data entry and documentation.
• Responding to customer enquires, via phone, email and live chat.
• Maintaining customer records and ensuring accurate information.
• Coordinating with internal departments to ensure smooth order fulfilment and issue resolution.
• Generating reports on sales performance and customer feedback.
• Support sales department with preparation of proposals, presentations and contracts.
• Identify opportunities to up sell or cross sell products based on customer needs.

Key skills and experience:

• Previous experience in customer service, sales support or administration.
• Strong communication and interpersonal skills.
• Proficient in word package and CRM Systems.
• Ability to multi task and prioritise workload effectively.
• Problem solving mindset with a commitment to delivering excellent service.
• High level of accuracy and attention to detail.

Additional Information:

• Monday to Friday
• 37.5 Hour week.
• Between 08.00 - 09.00 start times.
• 24,000 - 25,000 Per Annum.
• Able to travel to Wootton Bassett.

If you are interested in this fantastic position as a Customer Service Representative apply today!

Your new company
National business based in Wiltshire based near Blagrove

Your new role

• Act as the first point of contact for all internal and external customers via telephone, email and written correspondence
• Deliver quotes in a timely and accurate manner for the full range of products, including ensuring alignment with KPIs and SLAs
• Be able to deal with the process of signing contract documents in the system and be able to handle payment of vehicle records, including maintaining system and other company records
• Experience in administration - you'll need to accurately produce all contractual documents for financial products in line with company procedures
• Manage approved requests for any contractual changes, including early settlement, terminations and insurance losses and ensuring that system records and tracker spreadsheets accurately reflect these updates
• Manage the end-to-end lease process for all vehicles, including customer communication to ensure returns and/or terminations as needed.
  
  

What you'll need to succeed

• Customer focussed - enthusiastic about delivering an exceptional service through proactive communication.
• Organised - able to simultaneously track and progress in multiple cases.
• Diligent - accurately conduct a range of administrative duties.
• Team player - work as part of a team, supporting one another to ensure our customers receive a fantastic service.
• Solutions orientated - the desire to overcome hurdles and the ability to identify solutions.
  
  

What you'll get in return

• Agile working
• Enhanced parental leave
• Eligibility to annual bonus scheme
• Access to a fantastic loan car scheme
• 27 days annual leave plus bank holidays
• Competitive pension
• 4x basic salary life assurance
  
  

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Customer Service Administrator / Sales Support Executive
Trowbridge
12.50 - 13.70 per hour depending on experience

We are looking for an organised and outgoing individual to work as a Customer Service Administrator / Sales Support Executive, within a varied and fast paced role. With excellent customer service skills and accurate administrative ability, you will be supporting sales staff with a wide range of duties.

This is a role where each day can bring a fresh challenge, tasks will differ dependent upon customer requirements and your role will play an integral part in the teams success.

Duties will include, but will not be limited to:

- Handling incoming telephone enquiries
- Assisting with marketing including social media
- Maintaining internal databases
- Ensuring office stationery supplies are maintained
- Assisting with customer account management
- Data entry
- Managing an accurate filing system for company paperwork

This is a great role for someone who loves being organised. Although there will be certain standardised processes to follow, you can really make some of this role your own and we welcome new ideas.

If you have previous experience in customer services, sales support or administration, have great IT skills, an excellent telephone manner and a creative flair, then we may have the opportunity for you.

Salary will be dependent upon experience. No evening or weekend work and an early Friday finish.

For immediate consideration and further information, please apply.

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Customer Service Representative - IT Services

Corsham

12 month fixed term contract - 29,000

An exciting opportunity has arisen for a technology focussed Customer Service Representative to join a fast-growing technology services provider. This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll be part of a supportive, dynamic team handling incident management, change coordination and operational reporting.

Key Responsibilities:

* Log and manage incidents and service requests, ensuring full and accurate documentation

* Assess and confirm priority levels, ensuring information is complete and up to standard

* Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution

* Communicate effectively with internal and external stakeholders regarding incident updates, planned maintenance and service interruptions

* Coordinate scheduled and ad-hoc service tasks in line with operational priorities

* Support reporting and change management processes

* Contribute to monthly reviews, performance reports, and service metrics tracking

* Collaborate with various internal functions to deliver contracted and ad-hoc managed services

* Escalate service concerns promptly and maintain consistent productivity

Requirements:

* ITIL Foundation Certification is highly desirable

* Some experience in a service desk or IT customer support environment

* An understanding of service desk procedures and ticketing systems

* Enthusiastic and self-motivated with a genuine interest in service delivery

* Strong communicator with professional telephone and written skills

* Excellent problem-solving skills and ability to stay calm under pressure

* Familiarity with change control and operational data centre tasks is an advantage

Monday - Friday (09:00 - 17:30) with hybrid working options after training/probation.

Please note; you must be eligible for Security Clearance (minimum 5 years UK residency).

Customer Service Administrator
Full Time, Permanent
27,000 to 31,000 (depending on expereince)
Melksham, Wiltshire (onsite)

Would you love to work for a growing company on the outskirts of Melksham? Do you thrive on working in a high-performing team? If the answer is YES, then apply today, this could be the role you've been looking for!

Working in partnership, my client is looking to recruit a proactive and professional Customer Service Administrator to join their dedicated team in Melksham. You will support the business by providing top-quality service to their customers.

Responsibilities:

• First point of contact for all queries
• Building rapport with customers
• Receiving and processing customer orders
• Update and maintain the in-house CRM system
• General Administration

Skills & Expereince:

• Previous sales order processing expereince is essential
• Previous customer service expereince is essential
• Professional & polite telephone manner
• Proactive & engaging approach
• Excellent communication & organisation skills

Due to the location of the client, having your own transport would be beneficial.

Successful candidates will be contacted within 7 working days of their applications. Should you not hear from us within this time, please assume that your application was unsuccessful.

Customer Service Administrators are needed to provide exceptional customer service to patients over the phone. This long term opportunity in Trowbridge requires individuals with a passion for customer care and a supportive, empathetic approach.

Client Details

Our client based in Trowbridge, Wiltshire, is going through a busy period and requires additional support. Located next to excellent public transport routes, there is also free parking for those who drive.

Description

As the Customer Service Administrator, you will be responsible for:

• Calling a high volume of customers (no cold calling)
• Building relationships with the same customers weekly
• Processing orders
• Data inputting
• Dealing with queries
• Maintaining a professional and caring telephone manner
• Support the team in daily administrative tasks.
• Collaborate with colleagues to streamline processes and enhance service delivery

Profile

In order to be considered for the Customer Service Administrator role, you must be able to do most, if not all of the above.

Job Offer

The chance to work in an ongoing temporary position with the high potential to go permanent.