1563 Customer Service Representatives jobs in Bath

junior Mortgage client services Administrator - Financial Services

Near Chipping Sodbury | Up to 26,000 | Permanent | Office-Based | Monday-Friday | 9am-5:30pm |

Acorn by Synergie has an exciting opportunity for a proactive and forward-thinking individual to join a reputable financial services company near Chipping Sodbury as a Mortgage Administrator. If you're seeking stability, the chance to grow, and the opportunity to truly develop your skills, then read on.

About the Role:

We are looking for someone who enjoys a busy environment, has a keen interest in the mortgage sector, thrives under pressure, and is confident communicating at all levels. You will receive full training and have the chance to cross-train between two internal teams, offering excellent variety and development potential.

Key Responsibilities:

• Provide administrative support to the Client Services team.
• Handle inbound calls and emails professionally.
• Communicate with surveyors, brokers, and corporate clients.
• Allocate and process new instructions efficiently.
• Progress chase applications to ensure timely service.
• Provide accurate quotations.
• Deliver general office and administrative support throughout the day.

Requirements:

• Highly organised, with the ability to prioritise workload.
• Strong attention to detail is essential.
• Excellent communication skills, both written and verbal.
• Confident liaising with clients and colleagues at all levels.
• Competent with Microsoft Excel and comfortable using in-house systems.

Ready to build a stable career and grow your expertise in a supportive and dynamic environment?

What are you waiting for? Apply today.

Acorn by Synergie acts as an employment agency for permanent recruitment.

Temporary contract until January 26
Location: Swindon (Hybrid Working)
Pay Rate: 12.21 per hour
Hours: Full-Time, 37 hours per week
Working Pattern:

• Initial 2-3 weeks full-time office-based training in Swindon
• Once trained: minimum 1 day per week in the office, remainder working from home

Brook Street are currently recruiting on behalf of a well-established government client for a Customer Support Advisor based in Swindon. This is an exciting opportunity to join a dynamic and supportive team making a real impact in public service delivery.

About the Role:

As a Customer Support Advisor, you'll be the first point of contact for customers, providing excellent service and helping resolve queries efficiently. Working mainly on the phone, but also across other communication channels, you'll ensure each customer interaction is professional, empathetic, and accurate.

This is a hybrid role offering flexibility and a supportive team environment. You'll be joining a growing workforce where your contribution plays a vital role in improving the customer experience.

Key Responsibilities:

• Handling incoming customer calls and resolving queries in line with policy and guidance
• Delivering outstanding customer service via phone and email
• Accurately entering and processing information within service level agreements
• Collaborating effectively with colleagues to meet team goals
• Identifying areas for service improvement
• Maintaining strict confidentiality and data security at all times
• Ensuring detailed and accurate record-keeping

Skills and Experience:

Essential:

• A passion for delivering excellent customer service
• Strong communication skills and the ability to build rapport
• Accurate data entry and attention to detail
• GCSE English and Maths (or equivalent), or ability to work at this level

Desirable:

• Previous experience in customer service, particularly telephone-based
• Ability to work under pressure and meet deadlines
• Experience in a shared services or customer-focused environment
• Knowledge of HR, Payroll, Finance, or Procurement
• Familiarity with internal systems such as Oracle

Please apply online

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

• Respond promptly to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer issues and complaints effectively.
• Provide information about products and services.
• Guide customers through setup processes and product usage.
• Process orders, forms, and applications.
• Escalate complex issues to senior support staff or relevant departments.
• Document all customer interactions and resolutions accurately.
• Identify and suggest improvements to customer service processes.
• Gather customer feedback and relay it to the management team.
• Maintain a high level of customer satisfaction.

• Previous experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Patience, empathy, and a customer-centric attitude.
• Proficiency with customer service software and CRM systems.
• Ability to multitask and manage time effectively.
• Team player with a positive attitude.
• High school diploma or equivalent; further qualifications are a plus.
• Ability to work effectively in an office environment.

• Responding to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Troubleshooting and resolving customer issues efficiently and effectively.
• Providing clear and concise guidance on product usage and services.
• Documenting customer interactions and resolutions in the CRM system.
• Identifying trends in customer inquiries and escalating complex issues to appropriate teams.
• Contributing to the knowledge base by creating and updating FAQs and support articles.
• Gathering customer feedback to identify areas for service improvement.
• Adhering to service level agreements (SLAs) and quality standards.

• Responding to customer inquiries via multiple channels (phone, email, chat).
• Providing technical support and troubleshooting guidance.
• Resolving customer issues in a timely and professional manner.
• Documenting customer interactions and feedback accurately.
• Identifying trends and escalating complex issues to relevant teams.
• Educating customers on product features and best practices.
• Maintaining a high level of customer satisfaction.
• Contributing to knowledge base articles and FAQs.
• Adhering to service level agreements (SLAs).
• Participating in team meetings and training sessions.

• Lead, train, and mentor a team of customer support representatives, fostering a positive and high-performance culture.
• Oversee daily support operations, ensuring timely and effective resolution of customer inquiries and issues via phone, email, and chat.
• Develop and implement customer service policies and procedures to enhance customer satisfaction.
• Monitor key performance indicators (KPIs) for the support team and identify areas for improvement.
• Handle escalated customer complaints and complex technical issues, providing timely and satisfactory resolutions.
• Collaborate with product and engineering teams to provide feedback on customer issues and product enhancements.
• Manage support documentation, including FAQs, knowledge base articles, and troubleshooting guides.
• Conduct regular team meetings and performance reviews.
• Ensure adherence to service level agreements (SLAs).

• Bachelor's degree in Business, Communications, or a related field.
• Minimum of 4 years of experience in customer service or technical support, with at least 1 year in a supervisory or lead role.
• Proven leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Experience with CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Strong understanding of customer service best practices and metrics.
• Ability to manage multiple priorities and work effectively under pressure.
• Experience in a technology or SaaS environment is a plus.

• Lead and mentor a team of customer support representatives, providing guidance, coaching, and performance feedback.
• Handle complex and escalated customer inquiries and issues, ensuring timely and satisfactory resolution.
• Develop and implement customer service procedures and best practices to enhance the customer experience.
• Monitor customer service performance metrics (e.g., response time, resolution time, customer satisfaction scores) and identify areas for improvement.
• Train new and existing customer support staff on product knowledge, service standards, and support tools.
• Collaborate with other departments, such as Sales and Product Development, to address customer feedback and resolve issues.
• Maintain a deep understanding of the company's products and services to provide accurate information to customers and the support team.
• Manage customer feedback channels and proactively address any recurring issues.
• Contribute to the creation and maintenance of knowledge base articles and customer support documentation.
• Ensure the team adheres to company policies and procedures.

• Proven experience in a customer service or support role, with at least 2 years in a leadership or supervisory capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and best practices.
• Experience in training and coaching team members.
• Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems.
• Ability to remain calm and professional under pressure.
• A genuine passion for providing outstanding customer service.
• Bachelor's degree or equivalent experience is preferred.
• Familiarity with the Bristol business landscape is a plus.

Aftersales Customer Support Specialist



What the role involves

In this position, you'll be the first point of contact for customers making enquiries about servicing and repairs, whether by phone, online, or other digital channels. You'll manage incoming queries, follow up on leads, and run outbound campaigns to keep customers informed and engaged. By listening to their needs, you'll offer relevant solutions and, where appropriate, promote additional products or services to enhance their ownership experience.



What we're looking for

You'll have a confident and friendly communication style, with the ability to build rapport quickly over the phone and online. Experience in a customer-facing role is essential, ideally within a premium or high-service environment. Strong organisational skills, the ability to manage multiple tasks, and a genuine passion for great service are key. While knowledge of the motor trade is an advantage, full training will be provided.

Along with a competitive salary and a supportive working culture, we offer:

30 days' holiday (including bank holidays)
An extra day off for your birthday
Contributory pension scheme
Free eye-care vouchers
Life assurance (three times your base salary)
24/7 mental health support
Access to online discounts and rewards
Long-service recognition (5, 10, 15, 20, 25 years)
Cycle to Work scheme
500 colleague referral bonus
Discounts on parts, servicing, MOTs, vehicles, and motorcycles
Manufacturer training to support your development
Clear career progression pathways with coaching and support


References available on request.