1724 Customer Service Representatives jobs in Beckenham
Client Relations Account Manager
Posted today
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Job Description
Location: Hybrid (London-based, with some UK travel for meetings)
Hours: 40 hours per week (Monday-Friday, flexibility for events)
Salary: Negotiable, depending on experience
Brook Street is partnering with one of the UK's fastest-growing travel companies to recruit an experienced Client Relations Manager . This is a fantastic opportunity for a commercially minded professional with a proven background in corporate travel, who thrives on building strong client relationships and delivering exceptional service.
The ideal candidate is proactive, solutions-driven, and comfortable managing multiple priorities in a fast-paced environment.
Key Responsibilities
Manage a portfolio of key corporate accounts, ensuring satisfaction, retention, and growth.
Build consultative, long-term relationships with clients through regular reviews and proactive engagement.
Identify opportunities to enhance services and add value.
Lead client onboarding and ensure smooth implementation of tailored travel solutions.
Analyse travel data to provide actionable insights and recommendations.
Stay up to date with industry trends and travel technology, representing the company at relevant events.
Collaborate with internal teams and support marketing and business development initiatives.
Essential Skills & Experience
Proven experience in the corporate travel sector.
Strong knowledge of TMC service delivery and corporate client needs.
Excellent communication, negotiation, and presentation skills.
Skilled in relationship management and commercial account development.
Experience with travel data analysis and reporting tools.
Proficiency with Microsoft Office and CRM systems.
Familiarity with SLAs and RFP processes.
GDS experience (Amadeus preferred).
Knowledge of emerging travel technologies and automation tools is advantageous.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Client Relations Manager (Acquiring)
Posted 19 days ago
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Job Description
payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call payabl.one. As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts.
About the Role:
Our Client Relations Team is expanding, and we’re looking for a proactive, client-focused professional to join us! If you thrive in a dynamic, fast-paced environment and are eager to be part of a rapidly growing European fintech company, this could be the perfect opportunity for you. We value transparency, collaboration, and innovation, and we’re seeking a talented Client Relations Manager who can build lasting client relationships, drive success, and make a meaningful impact.
Reporting Line: This role reports directly to the Head of Client Management
Key responsibilities:
As a Client Relations Manager , you will play a crucial role in managing and enhancing client relationships while ensuring seamless service delivery. Your responsibilities will include:
- Client Relationship Management: Serve as the primary point of contact for an assigned portfolio of clients, fostering strong, long-term relationships and acting as their trusted advisor.
- Client Success & Optimization: Provide expert guidance on system usage, offering insights and recommendations to help clients maximize efficiency and value.
- Issue Resolution & Performance Monitoring: Monitor system performance, proactively identify potential issues, and coordinate with internal teams to resolve challenges swiftly.
- Liaison & Coordination: Act as a bridge between clients and suppliers, ensuring that client requirements are clearly communicated and met.
- Project Oversight: Manage client-driven projects from inception to completion, ensuring alignment with specifications, deadlines, and quality standards.
- Collaboration with Sales & Product Teams: Work closely with the Sales team to provide clients with updates on product enhancements, ensuring they are fully informed and engaged.
Who You Are:
You’re a client champion—driven, strategic, and obsessed with delivering exceptional service. You thrive in fast-paced environments, effortlessly building relationships, retaining key clients, and driving business growth. You don’t just manage accounts; you elevate them. With deep expertise in the fintech and payments space, you anticipate industry shifts, adapt quickly, and always stay one step ahead.
- Fintech & Payments Expert – You bring 3+ years of experience in client relations, business development, or sales within fintech, payments, or financial services. You understand acquiring, cross-border payments, and merchant solutions inside out.
- Client-Centric & Growth-Driven – You know how to build strong, long-lasting relationships. You proactively engage clients, drive retention, and contribute to market expansion.
- Industry Insider – You have a deep understanding of the payments ecosystem, emerging trends, regulatory landscapes, and competitive dynamics.
- Data-Driven & Strategic – You leverage customer success metrics and KPIs to make informed decisions and maximize client value.
- Exceptional Communicator – Whether it’s negotiating deals, delivering impactful presentations, or resolving complex client needs, you communicate with confidence and clarity.
- Fast-Paced & Adaptable – You thrive in a dynamic, ever-changing environment and can pivot quickly to meet evolving business needs.
- Multilingual & Globally Minded – Fluent in English (additional languages are a plus). You understand diverse markets and are ready to engage clients across regions.
- Always on the Move – You’re willing to travel as needed to strengthen client relationships, attend key industry events, and drive business success
The perks of being a payabl.er:
- Drive in Style: Enjoy the added perk of a company car, provided upon completing one year of employment—subject to performance and availability.
- Future-Proof Your Finances: Jump on board, and after your probation period, we'll kickstart your Provident Fund.
- Grow Without Limits: Our environment is all about nurturing your talents and fuelling your ambition with endless opportunities for professional development.
- Speak Like a Local: Greek language classes, offered twice a week for all team members.
- Shop and Save: Get exclusive access to a discount card at various local businesses.
- Multicultural Workplace: Thrive in a company that celebrates diversity and values your unique contributions. Here, every perspective is appreciated, and every voice is heard.
- Lead the Charge in Pioneering Projects: Be at the forefront of innovation by playing a key role in groundbreaking projects.
- Max Out Your Downtime: With 25 days off plus public holidays, and an extra 10 days for when you're under the weather, we make sure you have ample time to relax, recharge, and return brighter.
- Support for Your Educational Aspirations: We're here to support your educational pursuits because we believe in investing in your growth.
- Wolt Your Way Through Lunch: Enjoy a Wolt lunch allowance of €150 per month.
Please note: The benefits listed above are for Cyprus only. As this role is open to multiple locations, the benefits and employment conditions may vary depending on your location. A full overview of applicable benefits and conditions will be discussed during your first interview with our Talent Acquisition team.
European Client Relations - French Speaking

Posted 26 days ago
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An exciting entry-level opportunity has arisen to join Tradeweb's European Client Relations Team, with a particular focus for the French region. The role is based in London. Working in a challenging and dynamic environment, you will be someone who has an interest in starting a career in financial services, who enjoys working in a team environment and is motivated to learn new things.
**Job Responsibilities:**
**Operational support to the institutional clients:**
+ Be responsible for the operational onboarding of new customers, setting up users' profiles, and adjusting users' accesses.
+ Assist in any billing or regulatory configuration on various client types and across regions.
+ Assist clients with troubleshooting around daily usage inquiries.
+ Coordinate with clients' Back and Middle offices to configure the relevant post-trade solutions, tailored to their transaction reporting and monitoring requirements.
+ Participate in client calls to discuss their workflows and expectations on our pre-trade, trading and post-trade offerings.
+ Monitor and answer any incomings on chats, emails or phone.
**Administrative support to the internal teams:**
+ Participate in building guides on new functionalities and updating current protocols to stay up-to-date with the company growth and market changes.
+ Draft summaries and sales notes after client calls or visits.
+ Actively collate clients' feedback with appropriate internal teams.
+ Provide regular monitoring and updates to the wider teams on reoccurring events and processes.
+ Communicate and coordinate with other teams in the company to help fix issues quickly, answer customers' queries and ensure any set up or update is made in a timely manner.
+ Participate in the training of new joiners and existing members of the team.
**Client Relations:**
+ Provide initial demos of the platform for new Traders or Admin users.
+ Help educate clients on how they could maximize the usage of the platform.
+ Support trading activity and ensure that clients have the necessary information to execute trades.
+ Begin to build relationships with new and existing clients.
+ Provide reliable support to the Sales team and participate in relationship management and the selling of new products/ functionalities to their clients.
+ Deliver Tradeweb's white-glove service.
**Required Qualifications:**
+ Fluency in French and English.
+ Any additional European language is beneficial.
+ Ability to work in a high-pressure, fast-paced environment
+ Good time management skills - able to work efficiently within short timeframes.
+ Technical savvy - able to use trading technology comfortably
+ Strong attention to detail - Accurate and conscientious
+ Team player - Excellent interpersonal skills - Ability to collaborate with more junior and senior people comfortably.
+ Strong independent worker - ability to take ownership & responsibility of tasks and projects with minimal involvement of other members of the team.
+ High self-motivation - always go the extra mile
+ Good knowledge of Microsoft Office (especially Outlook, Word, Excel and PPT), any additional technical skills or experiences related to data management will be beneficial.
+ Strong interest in financial markets and willingness to build knowledge across the markets offered on Tradeweb.
+ Experience or exposure to a client-focused position preferred.
**The working hours are 8am-5.30pm.**
**About Tradeweb:**
Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500 clients - including the world's largest banks, asset managers, hedge funds, insurance companies, wealth managers and retail clients -- in more than 65 countries across the globe. Since our first trade in 1998, we have helped transform and electronify the fixed income markets. Tradeweb is a culture built on innovation, creativity and collaboration. Through a combination of very talented and driven people, innovative products and solutions, cutting-edge technology, market data, and a vast network of clients, we continue to work together to improve the way financial markets trade.
Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.
Tradeweb values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.
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Help Desk Operator
Posted today
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Responsibilities:
To manage and maintain the day-to-day PPMs, reactive/responsive maintenance workflows using Business applications for all related contracts to an effective and efficient manner. The Contracts are through clients such as Local Government, NHS Clients and National 3rd party Facility Management Companies.
This is a temporary, full time employed position for a professional, confident, and motivated individual.
Main Duties
1. PPM/ PPM remedials/Reactive Tasks
1.1 To support the Business with ensuring that all work activity is carried out in in line with KPIs and all remedial works are chased and completed in a timely manner.
1.2 Ensure that all documents relating to PPM/ PPM remedials/Reactive Tasks are uploads onto the relevant systems (CAFM)
2. Operational Focus
2.1 Manage and book in client jobs raised via Mailbox, Portals and verbally
2.2 Schedule correct labour to complete PPM jobs onto PDA system for engineers
2.3 Schedule correct labour to complete reactive jobs onto PDA system for engineers
2.4 Manage workloads proactively to ensure KPIs and efficiencies are always maintained
2.5 Order materials for site delivery as required
2.6 Actively, monitor the response from the PDA and come up with solutions on how to aid and support the field engineers, but also facilitate in engineers completing timely and comprehensive job reports in a timely and correct manner
2.7 Build relationships with new and existing clients. Help solve any Client issues that arise
2.8 Ensure key information is recorded on our shared drive
2.9 Manage engineers’ diaries to include all types of absence and timekeeping
2.10 Complete reporting requirements for clients on a weekly and monthly basis and or as required
2.11 To be proactive at all times to seek improvements with work activity
3. Personnel Specification:
3.1 PPM/Reactive/CAFM experience essential
3.2 Ideally, with similar role experience, whether working for a contractor or local
authority, housing association or facilities management company.
3.3 Great customer service
3.4 Able to build rapport
3.5 Confident under pressure
3.6 Impeccable organisational skills
3.7 Remain calm at all times, with ability to prioritise effectively
3.8 Great attention to detail, especially when working with numbers
3.9 Advanced knowledge of Word, Excel and other database applications
Job holders are expected to have;
Ø Education to GCSE or O’ level
Ø Excellent working knowledge of all Microsoft office applications
Ø Experience with the Business administration
Ø Experience with document control
Ø Demonstrate ability to work on own initiative and adopt a pre-active approach
Job holders Competencies;
Ø Have Commercial awareness and understanding of the need to adhere to processes and work schedules in order to maximise revenue
Ø Experience with handling calls from housing residents in a courteous and professional manner
Ø Problem solver with a dynamic and proactive approach to finding effective solutions
Ø Proven people management experience ideally within the Construction or Mechanical Engineering environments in both the Private and Public Sectors
Ø Communicates clearly and concisely at all levels using various methods of communication
Ø Be a strong team player and have the ability to work successfully as an individual or as a team member to obtain effective outcomes
Ø Have the ability to multitask when working to deadlines and in a pressurised environment
Ø Have strong organisational skills
Ø Safety and Quality driven
BENEFITS:
- 28 Days paid holiday inc bank holidays
- Workplace pension scheme
- Training in all technologies/systems installed
The role will require a 42.5hrs working week Mon-Fri exclusive of 30 min meal break. The work pattern will vary, either 7am – 4pm or 8am - 5pm inclusive.
Customer Support Advisor
Posted today
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This is a hybrid role working Monday to Friday, fulltime, permanent.
The salary is £24000-£26500 plus bonus.
Joining a well-established Customer Support Team of a global brand based in Egham, Surrey, working as the Customer Support Advisor you will be the first point of contact for all customer interactions and will strive to maintain and build upon these existing relationships, exceeding customer expectations.
DUTIES
As the Customer Support Advisor your duties and responsibilities include:
- Process orders, credit and debits
- Process returns and resolve complaints
- Answer phones, emails and web enquiries
- Make proactive calls and emails to customers
- Manage backorders and Outlook tasks on a daily basis
This is an excellent opportunity to join a high achieving, friendly team within a forward thinking company.
Customer Support Executive
Posted 1 day ago
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Customer Support Executive
Location: Feltham Salary: 32,000 - 35,000
Are you ready to make a real impact in a fast-paced, customer-focused environment? We're looking for a proactive and driven Customer Support Executive who can ensure every order is delivered on time, in full , and to the highest standard.
In this exciting role, you'll be a key player in creating a seamless customer journey from order placement to final delivery. Working closely with Sales, Operations, Stock Control, and Transport teams, you'll ensure everything runs smoothly behind the scenes while delivering exceptional service on the front line.
If you're a natural problem solver, an excellent communicator, and thrive in a collaborative environment, this role offers a fantastic opportunity to grow and shine.
What You'll Be Doing:
- Managing day-to-day order fulfilment with precision and care
- Proactively resolving issues to keep things running smoothly
- Acting as a key point of contact for customers, ensuring a frictionless experience
- Keeping clients informed and updated with clear, timely communication
- Supporting process improvements and operational efficiency
- Building strong relationships with customers and internal teams
What You'll Need:
- A strong customer-first mindset
- Excellent communication and organisational skills
- Problem-solving ability and creative thinking
- High attention to detail and the ability to manage multiple priorities
- Good commercial awareness and team spirit
- Confident using Microsoft Office and Outlook
If you're passionate about delivering service excellence and want to be part of a supportive, high-performing team, apply now.
Customer Support Executive
Posted 5 days ago
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Job Description
Customer Support Executive
Since its launch in 2014, Nurole has transformed the way organisations bring the best people onto their boards. By combining technology with human insight, we disrupt traditional search methods to deliver stronger and more diverse shortlists for every role.
About the Role
We are looking for a highly professional and personable Customer Support Executive to be the first point of contact for our members, candidates, and clients. You will play a vital role in ensuring that everyone who interacts with Nurole has an excellent experience. This role is perfect for someone with strong communication skills, attention to detail, and a service-oriented mindset.
Your Key Responsibilities:
- Be the first point of contact for all incoming enquiries via phone, email, and the platform, ensuring they are responded to promptly and professionally.
- Review all role postings on the platform to ensure accuracy, quality, and consistency before they go live.
- Support the processing and evaluation of membership requests and referrals.
- Handle technical membership issues, troubleshooting where possible and liaising with the product team to ensure quick resolution.
- Answer direct calls from the main switchboard, ensuring professional and friendly communication.
- Provide general support to internal teams when needed including some diary management and external scheduling, ensuring smooth day-to-day operations.
- Maintain clear and accurate records of enquiries and escalate issues where appropriate.
Skills and Experience Required:
- Exceptional written and verbal communication skills – confident and professional in dealing with a wide range of stakeholders.
- Strong attention to detail and commitment to quality control.
- Highly organised, with the ability to manage a busy workload and competing priorities.
- Friendly, approachable, and service-driven, with a genuine desire to help people.
- Tech-savvy, with the ability to quickly learn and adapt to new systems.
- Previous experience in customer service, front-of-house, or administrative support is desirable but not essential.
Personal Attributes:
- Conscientious and reliable.
- Calm under pressure and able to manage multiple tasks at once.
- Tenacious, with a positive, can-do attitude.
- Professional, personable, and a natural communicator.
In addition to a great environment, you will receive the following benefits: 25 days holiday; Office closed over Christmas, and bank holidays; Flexible hours and hybrid working; Private health insurance with mental health and dental coverage, and 24/7 access to a private GP; Regular learning and development opportunities.
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Customer Support Administrator
Posted 5 days ago
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An exciting opportunity to join a well-established, market leading organisation as a Customer Support Administrator to coordinate and manage customer orders whilst taking ownership of after sales support.
- Location: Although this role is fully remote, in office attendance will be required once a week for collaboration at the Camberley location as needed.
- Working Hours: 8:30AM - 5PM Monday to Thursday, early finish of 4PM on a Friday!
- Benefits: 26 days holiday + bank holidays (increased with service in year up to max of 30 days!) Personal pension plan, life assurance cover, staff discount, private medical insurance
As the Customer Support Administrator, you will be responsible for:
- Processing orders, support customers with delivery and installations
- Supporting with parts and technical requests
- Processing parts orders
- Setting up new customer accounts
- Generating quotes
- Planning maintenance visits
- Processing invoices
The successful Customer Support Administrator will have the following related skills / experience:
- Strong customer service experience, ideally within an order processing or logistics environment
- Highly organised with strong communication skills
- Team player with the ability to work independently
- SAP experience is highly desirable - proficiency in MS Office and Salesforce
Customer Support Assistant
Posted 5 days ago
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Job Description
Our client based in Woking are seeking a strong customer support assistant to join their busy team for 2 weeks, this role would suit someone who enjoys being on the phone to customers on a daily basis!
Duties:
- First point of contact for inbound calls
- Distributing enquiries to the correct team member when necessary
- Updating the inbox
- Updating the CRM database
- Comfortable handling a high volume of calls
Please apply for a chance to be considered!
Customer Support Analyst
Posted 12 days ago
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Job Description
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, the TeamWe're a collaborative and welcoming team with diverse backgrounds, cultures, and experiences. We value mutual support, continuous learning, and knowledge sharing.
About the RoleAs a Customer Support Specialist, you'll provide post-sales technical assistance to customers. This includes installation, troubleshooting, issue resolution, and maintenance of our products and services. You'll work independently and contribute to improving support processes and customer experience.
Responsibilities
+ Investigate and resolve technical issues using data analysis and log file review
+ Reproduce customer issues in test environments and escalate when needed
+ Provide support via phone and digital channels
+ Advocate for customer needs during product development
+ Share knowledge and support colleagues across the team
Requirements
+ Working knowledge of IT systems (e.g. databases, Windows, Linux)
+ Curiosity and a proactive approach to learning new technologies
+ Experience in technical support is helpful but not required
+ Clear communication skills and a collaborative mindset
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Generous holiday allowance with the option to buy additional days
+ Health screening, eye care vouchers and private medical benefits
+ Wellbeing programs
+ Access to a competitive contributory pension scheme
+ Save As You Earn share option scheme
+ Travel Season ticket loan
+ Electric Vehicle Scheme
+ Optional Dental Insurance
+ Maternity, paternity and shared parental leave
+ Employee Assistance Programme
+ Access to emergency care for both the elderly and children
+ RECARES days, giving you time to support the charities and causes that matter to you
+ Access to employee resource groups with dedicated time to volunteer
+ Access to extensive learning and development resources
+ Access to employee discounts scheme via Perks at Work
Learn more about the LexisNexis Risk team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.