What Jobs are available for Customer Service Representatives in Bedford?

Job Title: Customer Support Administrator

Location: Princes Risborough

Contract Details: Full time, Permanent

Hours: Monday - Friday, 8:30am - 5pm (1 hour for lunch)

Hybrid working model: Work from home every Friday, with an additional remote day available after successful completion of the probation period

Salary: 31,250 per annum

Benefits & Perks:

• 25 days of annual leave plus bank holidays
• Pension scheme with a 5% employee and 7% employer contribution
• Work from home every Friday
• 3 paid volunteering days annually
• Free parking and electric vehicle charging
• Brand new premises featuring top-of-the-range products
• Opportunity to enhance your skills through comprehensive in-house training and development

Responsibilities:

• Handle customer enquiries via phone and email with professionalism and care
• Process customer orders and monitor stock availability
• Manage core customer data and maintain accurate records
• Review plans and update order changes for effective planning
• Resolve depot errors and ensure accurate reporting
• Balance customer orders across depots for optimal fulfilment
• Address customer complaints and provide swift resolutions
• Maintain and issue internal reports on a weekly and monthly basis
• Book transport as required and support daily administrative duties

Skills:

• Experience in the food or fresh produce industry or retail sector is beneficial
• Customer service experience is essential
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Strong relationship-building skills and ability to handle challenging situations

Desirable Skills:

• Knowledge of SAP
• Proficiency in Microsoft Excel, including VLOOKUP functions and Pivot Tables

If you would like to apply for this exciting opportunity, within a forward thinking and growing company, please apply via this job site or reach out to Adecco on (phone number removed) today!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Support Specialist
Salary: 30,000 - 35,000 + Bonus + 25 Days Holiday + Health Cash Plan + Life Insurance + Company Pension.
Location: Watford (Commutable from St Albans, Hemel Hempstead, Luton, High Wycombe, Aylesbury, North London)

Are you an experienced customer service or technical support professional looking to build a long-term career with a global manufacturer of innovative building systems?

On offer is a stable, full-time role where you'll receive in-depth product training, hybrid working, and genuine opportunities to develop your technical knowledge and career.

This company is a leading manufacturer of plumbing products, known for quality, innovation, and sustainability, fostering a collaborative environment with on-the-job learning and digital training tools for employee development.

As a Customer Support Specialist, you'll provide phone and email support to customers, helping to resolve technical queries, guide product use, and troubleshoot issues. You'll also assist sales and engineering teams with product feedback, documentation, and occasional site visits.

This role would suit a customer-focused individual with a technical mindset, someone from a technical support or service background looking to develop in a specialist environment and expand their skills in building systems technology.

The Role:

• Technical/Customer Support Specialist.
• Training and Development opportunities.
• Hybrid working.

The Candidate:

• Experienced Customer Service/Technical Support Specialist.
• Eager to gain further technical knowledge.
• Commutable to Watford office.

Reference Number: BBBH(phone number removed)
To apply for this role or to be considered for further roles, please click "Apply Now" or contact Sagar Sherchan at Rise Technical Recruitment.
Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, providing accurate and comprehensive solutions.
• Maintain customer records by updating account information and interaction logs.
• Identify and escalate priority issues to the appropriate internal teams.
• Provide product and service information to customers, educating them on features and benefits.
• Process orders, forms, and applications accurately.
• Gather customer feedback and relay it to the management team for service improvement.
• Develop and maintain a deep understanding of the company's products and services.
• Adhere to company policies and procedures in all customer interactions.
• Contribute to team efforts by accomplishing related results as needed.

• Previous experience in a customer service or helpdesk role is preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively.
• Patience and empathy when dealing with customer concerns.
• A team-player attitude with the ability to work collaboratively.
• High school diploma or equivalent; college degree is a plus.
• Familiarity with the company's industry is advantageous.
• Must be able to commit to a hybrid work schedule, splitting time between remote work and the office in **Milton Keynes, Buckinghamshire, UK**.

• Lead, mentor, and manage a remote team of customer support specialists.
• Develop and implement customer support strategies, policies, and procedures.
• Monitor and analyze customer support metrics (e.g., response times, resolution rates, customer satisfaction scores).
• Ensure timely and accurate resolution of customer inquiries and issues via various channels (email, phone, chat).
• Develop and maintain comprehensive knowledge base articles and FAQs.
• Identify trends in customer issues and provide feedback to product and engineering teams for improvement.
• Train new support staff and provide ongoing coaching and development to the existing team.
• Manage escalations and complex customer issues.
• Oversee the efficient use of customer support software and tools.
• Foster a customer-centric culture within the support team and across the organization.
• Conduct regular team meetings and performance reviews.
• Contribute to the continuous improvement of support processes and workflows.

• Proven experience in a customer support leadership role, managing a team.
• Strong understanding of customer service principles and best practices.
• Experience with helpdesk software and CRM systems (e.g., Zendesk, Salesforce Service Cloud).
• Excellent problem-solving, analytical, and troubleshooting skills.
• Exceptional communication, interpersonal, and conflict resolution skills.
• Ability to motivate and lead a remote team effectively.
• Experience in the SaaS industry is highly preferred.
• Bachelor's degree in Business Administration, Communications, or a related field, or equivalent work experience.
• Demonstrated ability to develop and implement effective support strategies.
• A proactive approach to identifying and resolving customer issues.

• Previous experience in a customer service or support role (minimum 2 years).
• Excellent verbal and written communication skills, with the ability to articulate solutions clearly.
• Strong active listening skills and a patient, empathetic approach.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Good problem-solving abilities and the capacity to think critically under pressure.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Familiarity with basic IT troubleshooting is advantageous.
• A proactive attitude towards learning about products and services.
• Ability to work effectively both independently and as part of a collaborative team in a hybrid setting.
• High school diploma or equivalent; further education or certifications in customer service are a plus.

• Lead, mentor, and coach a team of customer service representatives, fostering a positive and high-performing work environment.
• Develop and maintain comprehensive knowledge of the company's products and services to provide accurate and effective support.
• Handle complex customer inquiries and complaints, ensuring prompt and satisfactory resolution.
• Monitor team performance metrics, identify areas for improvement, and implement training programs to enhance skills and efficiency.
• Contribute to the development and refinement of customer service policies and procedures.
• Analyze customer feedback and support trends to identify recurring issues and propose solutions to product or service enhancements.
• Ensure adherence to service level agreements (SLAs) and quality standards.
• Collaborate with other departments, such as sales and technical support, to address customer needs effectively.
• Maintain accurate records of customer interactions and transactions.
• Stay up-to-date with industry best practices in customer service and support.

• Previous experience in a customer service role, with demonstrated leadership or supervisory experience.
• Excellent communication, active listening, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems.
• Ability to remain calm and professional under pressure.
• Experience in training and motivating a team.
• Familiarity with IT support concepts is a plus.
• This role requires you to be based at our offices in Milton Keynes, Buckinghamshire, UK , providing direct, in-person support to our valued customer base.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services.
• Troubleshoot and resolve customer issues effectively.
• Escalate complex technical problems to appropriate departments.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Identify opportunities to improve customer service processes.
• Adhere to company policies and procedures.
• Contribute to team goals and maintain performance metrics.
• Educate customers on product features and best practices.
• Gather customer feedback to identify areas for product and service improvement.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in customer service or a similar support role.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with customer support software and CRM systems (e.g., Zendesk, Salesforce).
• Ability to work independently and manage time effectively in a remote setting.
• Patience, empathy, and a customer-centric attitude.
• Ability to adapt to changing priorities and learn new information quickly.
• Team player with a positive attitude.

• Lead, coach, and mentor a team of customer support representatives, fostering a positive and high-performing work environment.
• Manage daily operations of the customer support team, ensuring timely and effective resolution of customer inquiries and issues.
• Set clear performance expectations and monitor team and individual performance against key metrics (e.g., response times, resolution rates, customer satisfaction scores).
• Develop and implement training programs to enhance the skills and knowledge of the support team.
• Handle escalated customer issues and complaints, providing solutions and ensuring customer retention.
• Collaborate with other departments (e.g., Product, Sales, Technical) to address customer feedback and improve products/services.
• Ensure adherence to company policies, procedures, and service level agreements (SLAs).
• Analyze support data and identify trends to improve processes, efficiency, and customer experience.
• Contribute to the development and implementation of customer support strategies.
• Maintain accurate records of customer interactions and support activities.
• Foster a culture of continuous improvement and customer advocacy within the team.
• Conduct regular team meetings and one-on-one performance reviews.
• Ensure effective communication channels are maintained within the team and with other departments.
• Manage staffing levels and scheduling to ensure adequate coverage.

• Proven experience in a customer support role, with at least 2 years in a supervisory or team lead capacity.
• Strong understanding of customer service principles and best practices.
• Excellent leadership, coaching, and motivational skills.
• Demonstrated ability to manage team performance and drive results.
• Proficiency with customer support software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to handle difficult customer situations with professionalism and empathy.
• Experience in (Specific Industry relevant to the client) is highly desirable.
• Strong organizational and time management skills.
• Ability to work effectively in an office-based environment in **Milton Keynes, Buckinghamshire, UK**.
• Experience with performance management and developing training materials.