1526 Customer Service Representatives jobs in Bedford

We have some super opportunities available here for those looking for an entry level role, to develop your career in a top 100 independent Insurance Brokers. 

Reporting to the Client Support Manager, based at the companies Head Office in Bedford, you will be responsible for undertaking all mid-term adjustments (Changes mid-term to a customer’s policy) and queries received from existing clients and liaising with insurers.  

You will be pushed through a Graduate/ Academy role to become both proficient and qualified within the industry whilst working within a busy Client Services Department. You will also gain your Cert CII (certificate in insurance) qualification and will have access to internal and external coaching to assist in your progression. The company will provide a timetable to meet all departments within the business which will allow you a greater understanding of how each department contributes to their incredible stats. Our client has plenty of progressive routes available following graduation from the Client Services Department, all performance will be tracked via progress trackers which they will support you in completing.  You may begin your career here in their dedicated Client Services team, but the fluidity and flexibility of their Academy ensures that should you show the competence, drive and commitment to a career here, then there is no obstacle to movement to the Sales and Renewals teams, and ultimately to your graduation as a qualified specialist construction insurance consultant.

You will be trained to submit client insurance risk information to insurers for quotations to be issued to clients (online and offline submissions), competently use the company CRM system to ensure all records are  kept up to date, creating risk presentations , complete sub-contractor questionnaires for clients, Mid Term Adjustments for all policies and work closely with account handlers/insurers and build strong relationships across all departments of the business.

Salary and Benefits on offer:-

• £23k to £26k basic salary range
• 9.30am start time (9.30am -5pm)
• 20 days holiday a year, plus bank holidays and numerous additional days off over Christmas and New Year, which increases to 25 days after 5 years’ service
• Private Medical Insurance through Vitality after 2 years of service
• Critical Illness and Death in Service after 5 years’ service
• Fully funded Cert CII Education
• Modern offices loaded with facilities
• Free onsite Parking
• Regular company business and social events
• Dress down from March until October

Help Desk Manager

Northampton - Hybrid - 3 days a week

50,000 - 55,000 / 6 Month FTC

Our client is a market leading digital brand, reshaping the industry through innovation and digital transformation. They are seeking a Help Desk Manager to oversee 1st and 2nd line support, manage escalations, and ensure seamless knowledge transfer and service readiness.

You'll need to be from a helpdesk management background with proven experience in service transitions, ITIL frameworks, and stakeholder engagement. Having experience on transitioning IT support services is a bonus.

We're looking for candidates who possess the following:

• Proven experience working as a Help Desk Manager
• Strong knowledge of ITIL and ITSM best practice
• Experience of migrating a help desk is a bonus

If the above sounds of interest please apply for more information

Help Desk Manager

Northampton - Hybrid - 3 days a week

50,000 - 55,000 / 6 Month FTC

Our client is a market leading digital brand, reshaping the industry through innovation and digital transformation. They are seeking a Help Desk Manager to oversee 1st and 2nd line support, manage escalations, and ensure seamless knowledge transfer and service readiness.

You'll need to be from a helpdesk management background with proven experience in service transitions, ITIL frameworks, and stakeholder engagement. Having experience on transitioning IT support services is a bonus.

We're looking for candidates who possess the following:

• Proven experience working as a Help Desk Manager
• Strong knowledge of ITIL and ITSM best practice
• Experience of migrating a help desk is a bonus

If the above sounds of interest please apply for more information

Bedford 1-2 days a week on site (hybrid)

Our client is looking for a Customer Support Engineer, this is a fantastic opportunity for someone passionate about solving technical challenges and delivering outstanding customer service.

Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote working with 1 or 2 days in the office and the chance to work with some of the most innovative tools in the industry.

Customer Support Engineer

Up to £28,000 per annum + benefits

The Role:

• Act as the first line of support for customer incidents, problems, and service requests.
li>Diagnose and troubleshoot technical issues, working across customer environments.
• Collaborate with internal resolver teams and escalate where needed to meet SLAs and KPIs.
• Provide an exceptional support experience via email, phone, and remote sessions.
• Mentor customers and help them better understand and manage their own systems.
• Deploy hotfixes, perform system upgrades, and support software rollouts.
• Maintain accurate records in the service management system.
• Participate in an on-call rota for out-of-hours support and occasional overtime for planned updates.

Experience & Skills:

• Strong technical troubleshooting experience especially within application support or similar roles.
• Confident supporting unified communications or contact centre platforms .
• Hands-on experience with Windows Server administration .
• Familiarity with telephony troubleshooting , networks, and endpoint diagnostics.
• Continuous residency in the UK for 3 or more years.

Desirable:

• A background supporting a proprietary software application.
• Experience working with unified communications solutions.
• Familiar with executing common administrative tasks on Microsoft Windows Server.
• Experienced in diagnosing telephony issues between networked endpoints.
• Role involving troubleshooting problems in collaboration with customers, B2B service desks and MSPs.

If this Customer Support Engineer role would be of interest please contact (url removed) for more information

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Bedford 1-2 days a week on site (hybrid)

Our client is looking for a Customer Support Engineer, this is a fantastic opportunity for someone passionate about solving technical challenges and delivering outstanding customer service.

Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote working with 1 or 2 days in the office and the chance to work with some of the most innovative tools in the industry.

Customer Support Engineer

Up to £28,000 per annum + benefits

The Role:

• Act as the first line of support for customer incidents, problems, and service requests.
li>Diagnose and troubleshoot technical issues, working across customer environments.
• Collaborate with internal resolver teams and escalate where needed to meet SLAs and KPIs.
• Provide an exceptional support experience via email, phone, and remote sessions.
• Mentor customers and help them better understand and manage their own systems.
• Deploy hotfixes, perform system upgrades, and support software rollouts.
• Maintain accurate records in the service management system.
• Participate in an on-call rota for out-of-hours support and occasional overtime for planned updates.

Experience & Skills:

• Strong technical troubleshooting experience especially within application support or similar roles.
• Confident supporting unified communications or contact centre platforms .
• Hands-on experience with Windows Server administration .
• Familiarity with telephony troubleshooting , networks, and endpoint diagnostics.
• Continuous residency in the UK for 3 or more years.

Desirable:

• A background supporting a proprietary software application.
• Experience working with unified communications solutions.
• Familiar with executing common administrative tasks on Microsoft Windows Server.
• Experienced in diagnosing telephony issues between networked endpoints.
• Role involving troubleshooting problems in collaboration with customers, B2B service desks and MSPs.

If this Customer Support Engineer role would be of interest please contact (url removed) for more information

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

The Company:

• Global leading technology platform that has captured 80% of it's UK target market.
• Technology that millions rely on! These guys are shaping the future of this space.
• Complex, multi‑module SaaS platform that’s fast becoming the go‑to choice in its industry.
• Rapid-growth plans, where ideas turn into global impact.

The Opportunity:

As the Customer Support Manager, you'll help to transform the support function and build a world-class team that delivers customer excellence at every touchpoint. Be prepared to demonstrate how it’s done - this is very much a ‘hands-on’ role!

This is a fantastic opportunity to take solid foundations and further train, develop, and optimise your team.

Whilst leading the day-to-day activities of this busy support team, meeting SLAs and OKRs, assessing trends, and working with wider teams, you’ll collaborate with the VP of Customer to optimise team structure, processes, and best practice, whilst championing coaching and development of your team!

The Ideal Candidate:

• 3+ years’ experience managing a customer support team within the SaaS sector.
• Experience working with more complex SaaS solutions (multi-product/module).
• Experience within EdTech or further education (either directly or as a user base).
• A genuine leadership mentality: someone who can inspire from the front and develop the team around them.
• An ‘outside the box’ thinker! We are seeking someone who brings new ideas and the confidence to execute them.
• Excellent problem-solving, communication, and conflict-resolution skills.
• The ability to use metrics to drive performance and decision-making. Any experience with AI solutions is beneficial.
• Experience with ITIL or similar frameworks is advantageous.
• Experience and proficiency with SQL.

The Package:

• A base salary up to £60,000, plus bonus.
• 25 days’ holiday, plus bank holidays, plus wellbeing/charity days.
• Hybrid working (3x days in the MK office)
• Enhanced pension, maternity/paternity, and sick pay.
• And more!

ABR Talent are specialist recruitment partners supporting start-up and scale-up SaaS businesses with ‘growth engine’ roles such as Customer Success, Sales, Account Management, and Support. If you are looking to progress your career in this space, get in touch!

We are currently seeking an experienced Service Coordinator to join our team in Northampton.

Reporting to the Technical Customer Support Supervisor for the UK & Ireland, you will be the first point of contact for both internal and external customers and is responsible for providing a prompt and consistently excellent service level for all UK and Ireland Technical Services customers.

In addition, the Technical Service Coordinator shall ensure that all administrative tasks linked to UK and Ireland (UKI) Technical Service activity is maintained as per the required processes

Technical Service Coordinator & Administration.

• Provide a world class response to all Technical Service activities to internal and external customers, such as: -
• Device delivery & collection
• Technical fault reporting & resource planning.
• Updating various databases with service related information.
• Maintenance of service contracts.
• Processing of parts and pricing requests.
• Managing device loan pool information.
• Administration of service related complaints.
• Responding to and proactively communicating with customers by telephone and e-mail.

General

• Proactively maintaining and extending own and others skill base and technical knowledge through personal development and training
• Establish & maintain communication & partnership with customers, team members and business contacts
• Ensure data accuracy in all aspects of work.
• Take on other roles/duties as requested by Supervisor/Manager
• Embrace and adhere with all Quality and EHS elements

Education/Experience

• Education sufficient to work in a fast paced administration environment.
• Competence in working with Microsoft office & other general administration packages.
• Experience of working in a similar environment would be an advantage.
• Desire to provide the very best service to all customers.

Computer Skills

Basic knowledge required

Microsoft Office

Functional requirements & competencies

• Communicative, customer focused
• Disciplined, independent in executing tasks, but also a strong team player
• Driven to deliver high quality service
• Comply with regulations and standards and protect Vantive's public reputation

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Diagnose and resolve customer issues, providing clear and concise solutions.
• Educate customers on product features, benefits, and usage.
• Process service requests, returns, and exchanges according to company policies.
• Maintain accurate customer records and interaction logs in the CRM system.
• Identify and escalate complex issues to senior support staff or relevant departments.
• Contribute to the development of FAQs and knowledge base articles.
• Gather customer feedback and share insights with the team to improve products and services.
• Adhere to service level agreements (SLAs) for response and resolution times.
• Proactively identify opportunities to enhance the customer experience.
• Participate in team meetings and training sessions to stay updated on product knowledge and support procedures.
• Uphold the company's commitment to exceptional customer service.

• Proven experience in a customer service or technical support role.
• Excellent communication skills, both verbal and written.
• Strong active listening and problem-solving abilities.
• Proficiency in using customer support software and CRM systems.
• Ability to remain calm and professional under pressure.
• A genuine passion for helping customers and delivering outstanding service.
• Strong organizational skills and attention to detail.
• Ability to work effectively both independently and as part of a hybrid team.
• Experience in the relevant industry is a plus.
• High school diploma or equivalent; further education or certification is advantageous.