What Jobs are available for Customer Service Representatives in Bishop's Stortford?
Showing 52 Customer Service Representatives jobs in Bishop's Stortford
Customer Support Specialist
CB2 0BB Cambridge, Eastern
£28000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client, a rapidly expanding tech company known for its innovative software solutions, is seeking a dedicated and customer-focused Customer Support Specialist to join their team on a fully remote basis. This role is crucial in ensuring our users receive timely, effective, and high-quality support, contributing to overall customer satisfaction and retention. You will be the first point of contact for customer inquiries, providing technical assistance, troubleshooting issues, and guiding users through our product offerings. The ideal candidate is empathetic, patient, possesses excellent communication skills, and has a strong aptitude for technical problem-solving.
Responsibilities:
Qualifications and Experience:
This fully remote position offers a fantastic opportunity to be part of a growing company and contribute directly to customer success, with the flexibility to work from anywhere.
Responsibilities:
- Respond promptly and professionally to customer inquiries via email, chat, and phone.
- Provide technical support and troubleshoot software-related issues, guiding users to resolution.
- Educate customers on product features, functionalities, and best practices.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Identify and escalate complex technical issues to the relevant internal teams.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Gather customer feedback and report common issues or trends to product development teams.
- Maintain a high level of customer satisfaction through efficient and effective problem-solving.
- Adhere to service level agreements (SLAs) and departmental performance metrics.
- Proactively identify opportunities to improve the customer support process and user experience.
- Collaborate with team members to share knowledge and best practices.
- Stay updated on product updates and new features to provide accurate support.
Qualifications and Experience:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Minimum of 2 years of experience in customer service or technical support, preferably in a software or tech environment.
- Excellent verbal and written communication skills, with a clear and concise communication style.
- Strong active listening and empathy skills.
- Proficiency in using helpdesk software and CRM systems.
- Ability to troubleshoot technical issues and guide users through complex processes.
- Strong organizational skills and attention to detail.
- Ability to work independently and manage time effectively in a remote setting.
- A passion for helping others and providing exceptional customer experiences.
- Familiarity with (mention a relevant software/tech domain, e.g., SaaS, cloud platforms) is advantageous.
This fully remote position offers a fantastic opportunity to be part of a growing company and contribute directly to customer success, with the flexibility to work from anywhere.
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0
Customer Support Specialist
CB2 1JE Cambridge, Eastern
£12 Hourly
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client is looking for a friendly and dedicated Customer Support Specialist to join their team in Cambridge, Cambridgeshire, UK . This role is focused on providing exceptional service and support to our valued customers, ensuring a positive experience with our products and services. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a genuine desire to assist others. You will be responsible for handling customer inquiries via phone, email, and potentially in-person, resolving issues, and providing information in a clear and helpful manner. Key duties include troubleshooting customer problems, processing orders and returns, maintaining accurate customer records in our CRM system, and escalating complex issues to the appropriate departments. You will act as a brand ambassador, representing the company with professionalism and a positive attitude. A good understanding of our product offerings is essential, and you will be provided with comprehensive training. This part-time position requires reliability, punctuality, and the ability to work effectively within a team environment. You will contribute to achieving customer satisfaction targets and upholding the company’s reputation for excellent service. Experience in a customer-facing role is advantageous. We are looking for individuals who are proactive, empathetic, and committed to finding solutions for our customers. This is a great opportunity to develop customer service skills in a supportive and friendly workplace.
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1
Senior Customer Support Specialist
CB23 8AA Cambridge, Eastern
£28000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Cambridge, Cambridgeshire, UK . This role is pivotal in ensuring exceptional customer satisfaction by providing timely and effective technical assistance and resolving complex user issues. You will be responsible for managing incoming support requests via multiple channels, including phone, email, and live chat, thoroughly documenting all interactions and solutions. A key aspect of this position involves investigating, diagnosing, and resolving advanced technical problems, escalating issues to higher support tiers or development teams when necessary. You will also contribute to building and maintaining a comprehensive knowledge base, creating FAQs, troubleshooting guides, and other self-help resources to empower users. Training and mentoring junior support staff will be an integral part of your duties, sharing your expertise and best practices. Proactively identifying trends in customer inquiries and feedback to suggest improvements to products and services is also expected. Collaboration with product development, quality assurance, and sales teams to ensure a cohesive customer experience will be crucial. The ideal candidate will possess a strong understanding of the company's products and services, coupled with excellent problem-solving skills and a customer-centric approach. Adherence to service level agreements (SLAs) and maintaining high standards of professionalism are paramount. This hybrid role offers a balance of in-office collaboration and remote flexibility, fostering a productive and engaging work environment within the vibrant city of Cambridge .
Qualifications:
Qualifications:
- Proven experience (3+ years) in a customer support or technical helpdesk role.
- Exceptional communication, interpersonal, and active listening skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Strong analytical and problem-solving abilities.
- Ability to work independently and as part of a team in a fast-paced environment.
- Experience in mentoring or leading a small team is a plus.
- Relevant certifications in IT support or customer service are advantageous.
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2
Customer Support Specialist - Technical
CB2 1AA Cambridge, Eastern
£25000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a dedicated and technically adept Customer Support Specialist to join their team. This role is crucial for ensuring our clients receive exceptional support, troubleshooting technical issues, and providing guidance on product usage. You will be the primary point of contact for customer inquiries, playing a vital role in maintaining high levels of customer satisfaction and retention.
Responsibilities include responding to customer queries via phone, email, and live chat, diagnosing and resolving technical problems, documenting customer interactions and resolutions, and escalating complex issues to appropriate internal teams. You will also be involved in creating and updating knowledge base articles and FAQs to empower customers with self-service options. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to explain technical concepts clearly and concisely to non-technical users. A strong understanding of software applications, troubleshooting methodologies, and a passion for problem-solving are essential. Previous experience in a technical support role, familiarity with CRM systems, and basic knowledge of IT infrastructure are highly desirable. You should be patient, empathetic, and committed to providing outstanding customer service.
This position operates on a hybrid work model, allowing for a balance between remote flexibility and essential on-site team collaboration and training. Our client offers a supportive and engaging work environment with opportunities for professional development, including training on new technologies and career progression within the customer success team. You will have the chance to work with a diverse range of clients and contribute directly to the positive reputation of a growing technology company. If you are a proactive individual with a knack for technology and a genuine desire to help customers succeed, we encourage you to apply and join our client's customer-focused team in **Cambridge, Cambridgeshire, UK**.
Responsibilities include responding to customer queries via phone, email, and live chat, diagnosing and resolving technical problems, documenting customer interactions and resolutions, and escalating complex issues to appropriate internal teams. You will also be involved in creating and updating knowledge base articles and FAQs to empower customers with self-service options. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to explain technical concepts clearly and concisely to non-technical users. A strong understanding of software applications, troubleshooting methodologies, and a passion for problem-solving are essential. Previous experience in a technical support role, familiarity with CRM systems, and basic knowledge of IT infrastructure are highly desirable. You should be patient, empathetic, and committed to providing outstanding customer service.
This position operates on a hybrid work model, allowing for a balance between remote flexibility and essential on-site team collaboration and training. Our client offers a supportive and engaging work environment with opportunities for professional development, including training on new technologies and career progression within the customer success team. You will have the chance to work with a diverse range of clients and contribute directly to the positive reputation of a growing technology company. If you are a proactive individual with a knack for technology and a genuine desire to help customers succeed, we encourage you to apply and join our client's customer-focused team in **Cambridge, Cambridgeshire, UK**.
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3
Senior Customer Support Specialist
CB2 1GA Cambridge, Eastern
£30000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Cambridge, Cambridgeshire, UK . This role is pivotal in ensuring exceptional service delivery and fostering strong relationships with our client's customer base. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and providing comprehensive solutions. The ideal candidate will possess excellent communication and problem-solving skills, a patient and empathetic demeanor, and a deep understanding of customer service principles. You will also be involved in training and mentoring junior support staff, contributing to the continuous improvement of support processes and documentation. This hybrid role offers a blend of in-office collaboration and remote flexibility, allowing you to maintain a healthy work-life balance. Responsibilities will include:
- Responding to customer queries via phone, email, and live chat in a timely and professional manner.
- Investigating and resolving complex technical and service-related issues.
- Escalating unresolved issues to appropriate departments with detailed information.
- Maintaining accurate and comprehensive records of customer interactions and transactions.
- Developing and updating customer support documentation, FAQs, and knowledge base articles.
- Collaborating with cross-functional teams to ensure customer satisfaction.
- Providing feedback on customer needs and service improvements to management.
- Mentoring and guiding junior customer support representatives.
- Participating in regular team meetings and training sessions.
- Adhering to company policies and procedures.
- Proven experience in a customer service or helpdesk role, preferably in a senior capacity.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency in customer relationship management (CRM) software.
- Ability to work effectively both independently and as part of a team.
- Familiarity with IT support principles is a plus.
- A proactive approach to identifying and resolving customer issues.
- Experience in a fast-paced environment.
- High school diploma or equivalent; further education or certifications are advantageous.
- Demonstrated ability to handle difficult customer situations with grace and efficiency.
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4
Senior Customer Support Specialist
CB22 3FE Cambridge, Eastern
£28000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Cambridge, Cambridgeshire, UK . This role is crucial in ensuring customer satisfaction by providing exceptional support and resolving complex issues. You will be a primary point of contact for customers, offering assistance via phone, email, and live chat.
Key Responsibilities:
Key Responsibilities:
- Manage and resolve customer inquiries and complaints efficiently and effectively.
- Provide first-level technical support and troubleshoot common issues.
- Escalate complex problems to relevant departments, ensuring timely resolution.
- Maintain detailed records of customer interactions and transactions.
- Develop and update customer support documentation and FAQs.
- Train and mentor junior support staff.
- Identify trends in customer issues and provide feedback to product development teams.
- Proactively engage with customers to ensure their needs are met and to gather feedback.
- Adhere to service level agreements (SLAs) and performance metrics.
- Contribute to the continuous improvement of customer support processes and strategies.
- Proven experience in a customer service or helpdesk role, with at least 2 years in a senior capacity.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and analytical abilities.
- Proficiency in CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Experience with (Specific Software/Product - e.g., Zendesk, Salesforce) is highly desirable.
- A patient and empathetic approach to customer interactions.
- Ability to work effectively both independently and as part of a team.
- Prior experience in a (Relevant Industry - e.g., Tech, SaaS) environment is a plus.
- Familiarity with ITIL best practices is an advantage.
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5
Lead Customer Support Specialist
CB1 0AH Cambridge, Eastern
£35000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Join our dedicated team as a Lead Customer Support Specialist in Cambridge, Cambridgeshire, UK . This hybrid role offers the best of both worlds, blending in-office collaboration with remote flexibility. You will be at the forefront of delivering exceptional customer service, resolving complex issues, and guiding our support team to achieve outstanding results. This position requires a proactive individual with a passion for customer advocacy and a knack for problem-solving.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical and non-technical support to customers via multiple channels (phone, email, chat).
- Act as a point of escalation for complex customer issues, ensuring timely and satisfactory resolution.
- Train, mentor, and guide junior customer support representatives.
- Develop and maintain comprehensive support documentation, FAQs, and knowledge base articles.
- Monitor customer satisfaction levels and identify areas for service improvement.
- Analyze support ticket trends to identify recurring issues and provide feedback to product and engineering teams.
- Contribute to the development and refinement of customer support policies and procedures.
- Collaborate with other departments to ensure a cohesive customer experience.
- Manage the daily operations of the customer support team, ensuring adequate coverage and efficiency.
- Participate in product feedback sessions and advocate for customer needs.
- Proven experience in a customer support or helpdesk role, with at least 2 years in a lead or senior capacity.
- Excellent communication, active listening, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Experience with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Demonstrated ability to train and mentor team members.
- Familiarity with common software applications and troubleshooting techniques.
- A customer-centric mindset and a passion for service excellence.
- Understanding of ITIL principles is a plus.
- Must be able to work effectively in both remote and in-office settings.
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6
Senior Customer Support Specialist
CB2 0 Cambridge, Eastern
£30000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Cambridge, Cambridgeshire, UK . This role is pivotal in ensuring exceptional customer experiences and maintaining high service standards. The successful candidate will be responsible for handling complex customer inquiries, resolving escalated issues, and providing first-line technical support. You will also play a key role in training and mentoring junior support staff, contributing to their professional development and overall team performance. Key responsibilities include managing incoming support tickets, prioritizing urgent cases, and ensuring timely resolution while adhering to service level agreements. You will be expected to document all customer interactions accurately and maintain an up-to-date knowledge base of products and services. A critical aspect of this role involves identifying recurring customer issues and collaborating with internal teams, such as product development and engineering, to implement long-term solutions and improvements. Proactive engagement with customers to gather feedback and identify areas for service enhancement is also a vital part of the job. The ideal candidate will possess excellent communication and problem-solving skills, a strong understanding of customer service principles, and a passion for delivering outstanding support. Experience with CRM systems and ticketing software is essential. This is a fantastic opportunity to advance your career in a supportive and growth-oriented environment. We are looking for someone who can work effectively both independently and as part of a collaborative team, contributing to a positive and productive work atmosphere. The ability to adapt to changing priorities and handle high-pressure situations with professionalism is highly valued. Join us in shaping the future of customer service excellence.
Qualifications:
Qualifications:
- Proven experience in a customer service or helpdesk role, with at least 3 years in a senior capacity.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Experience in mentoring or training junior team members.
- Ability to work effectively in a hybrid environment, balancing remote and in-office responsibilities.
- A customer-centric approach and a dedication to achieving customer satisfaction.
- Knowledge of IT support principles is a plus.
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7
Senior Customer Support Specialist
CB2 0AA Cambridge, Eastern
£28000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Cambridge, Cambridgeshire, UK . This role is integral to ensuring our customers receive exceptional service and timely resolutions to their inquiries. You will be responsible for handling complex customer issues, providing in-depth technical support, and escalating unresolved problems to the appropriate departments. As a senior member of the team, you will also be expected to mentor junior support staff, contribute to training materials, and identify areas for process improvement within the customer service workflow. Your day-to-day responsibilities will include responding to customer queries via phone, email, and live chat; troubleshooting software and hardware issues; guiding users through product features and functionalities; documenting customer interactions accurately in the CRM system; and maintaining a high level of customer satisfaction. We are looking for individuals who possess excellent communication skills, a patient and empathetic approach, and a strong technical aptitude. The ideal candidate will have a proven track record in customer service, preferably within a technical or software environment, and a passion for problem-solving. A bachelor's degree in a relevant field or equivalent work experience is highly desirable. Join us and play a crucial role in building lasting relationships with our valued customers.
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8
Customer Support Team Lead
CB1 1AA Cambridge, Eastern
£35000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Customer Support Team Lead to manage and inspire a high-performing support team. This fully remote role will be crucial in ensuring exceptional customer service delivery, resolving complex issues, and enhancing customer satisfaction across all touchpoints. You will be responsible for the day-to-day operations of the support team, providing guidance, training, and performance management to achieve team objectives.
Key responsibilities include overseeing ticket resolution, managing escalated customer inquiries, monitoring team performance metrics (response times, resolution rates, customer satisfaction scores), identifying areas for process improvement, and implementing solutions to enhance efficiency and effectiveness. You will also be instrumental in developing training materials, coaching team members, and fostering a collaborative and supportive team environment. This role requires a proactive approach to problem-solving and a commitment to delivering outstanding customer experiences.
The ideal candidate will have a minimum of 3 years of experience in customer support, with at least 1 year in a team lead or supervisory role. Excellent communication, leadership, and conflict-resolution skills are paramount. Proficiency in using CRM software and helpdesk ticketing systems is essential. A passion for customer advocacy and a strong understanding of customer service best practices, particularly within a remote setting, are highly valued. While the position is fully remote, regular virtual team meetings and proactive communication are key to success. This exciting opportunity is based in the vicinity of **Cambridge, Cambridgeshire, UK**, offering the chance to lead a remote team dedicated to customer excellence.
Key responsibilities include overseeing ticket resolution, managing escalated customer inquiries, monitoring team performance metrics (response times, resolution rates, customer satisfaction scores), identifying areas for process improvement, and implementing solutions to enhance efficiency and effectiveness. You will also be instrumental in developing training materials, coaching team members, and fostering a collaborative and supportive team environment. This role requires a proactive approach to problem-solving and a commitment to delivering outstanding customer experiences.
The ideal candidate will have a minimum of 3 years of experience in customer support, with at least 1 year in a team lead or supervisory role. Excellent communication, leadership, and conflict-resolution skills are paramount. Proficiency in using CRM software and helpdesk ticketing systems is essential. A passion for customer advocacy and a strong understanding of customer service best practices, particularly within a remote setting, are highly valued. While the position is fully remote, regular virtual team meetings and proactive communication are key to success. This exciting opportunity is based in the vicinity of **Cambridge, Cambridgeshire, UK**, offering the chance to lead a remote team dedicated to customer excellence.
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9