866 Customer Service Representatives jobs in Bournemouth

Customer Support Coordinator - Southampton - £25,000-£27,000 - Free On-Site Parking - Full-Time, Office-Based (Monday to Friday)

Are you a highly organised and customer-focused professional who thrives in a fast-paced environment? We're looking for a proactive and personable Customer Support Coordinator to join a dynamic and supportive team in Southampton. This is a fantastic opportunity to play a key role in delivering exceptional service while managing a high volume of client interactions and administrative tasks.

• Acting as the main point of contact for a portfolio of clients, ensuring their needs are met with efficiency and care.
• Processing and managing customer orders with accuracy and attention to detail.
• Handling a high volume of inbound calls and emails, providing timely and professional responses.
• Coordinating with internal departments to ensure smooth and efficient service delivery.
• Maintaining and updating client records and databases to ensure accuracy.
• Monitoring stock levels and proactively managing customer requirements.
• Supporting the wider team with general administrative duties and providing cover during absences.

• Proven experience in a customer service or administrative role, ideally in a fast-paced environment.
• Excellent communication skills and a confident, friendly telephone manner.
• Strong organisational skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office (Outlook, Excel, Word) and the ability to learn new systems quickly.
• A proactive, solutions-focused mindset with a keen eye for detail.
• A team player who is reliable, adaptable, and thrives under pressure.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

• Handle escalated customer inquiries via phone, email, and chat with professionalism and efficiency.
• Diagnose and resolve technical and non-technical customer issues, ensuring timely and satisfactory resolution.
• Provide guidance and support to junior customer service representatives.
• Develop and maintain comprehensive knowledge of our products and services.
• Identify recurring customer issues and propose solutions or improvements to products/processes.
• Contribute to the creation and updating of support documentation, FAQs, and knowledge base articles.
• Monitor customer feedback and service level agreements (SLAs) to ensure high-quality service delivery.
• Participate in team meetings, sharing insights and best practices.
• Assist in training new team members on support procedures and systems.
• Liaise with other departments (e.g., product, engineering) to address customer needs and feedback.

• Proven experience in a customer support or customer service role, with at least 2 years in a senior or lead capacity.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills, with the ability to empathize with customers.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.
• Experience working in a hybrid or remote team setting is desirable.
• A patient and positive attitude when dealing with challenging customer situations.
• High school diploma or equivalent; further education or certifications in customer service are a plus.
• Familiarity with (specific industry product/service, e.g., SaaS products, telecommunications) is an advantage.
• Ability to work effectively both independently and as part of a collaborative team.

• Respond to customer inquiries via phone, email, and live chat, providing accurate and comprehensive solutions.
• Troubleshoot and resolve technical issues related to the company's software products, escalating complex problems to higher-level support or development teams when necessary.
• Guide customers through product features, functionalities, and best practices.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Contribute to the creation and maintenance of a comprehensive knowledge base, including FAQs and user guides.
• Identify trends in customer issues and provide feedback to product development and quality assurance teams.
• Assist in training new customer support representatives and provide mentorship.
• Ensure all customer interactions are handled professionally and in line with company service level agreements (SLAs).
• Proactively identify opportunities to improve customer experience and suggest process enhancements.
• Stay up-to-date with product updates, new features, and industry best practices in customer support.

• Proven experience in a customer support or technical support role, with at least 3 years in a senior capacity.
• Excellent technical aptitude and ability to quickly learn new software products.
• Strong problem-solving and troubleshooting skills.
• Exceptional communication and interpersonal skills, with a patient and empathetic approach.
• Experience working with CRM software and helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• Proficiency in technical documentation and knowledge base management.
• Experience in the SaaS or software industry is highly preferred.
• A proactive attitude and a strong commitment to customer satisfaction.
• Relevant certifications in IT support or customer service are a plus.

• Handle high-volume inbound customer inquiries via phone, email, and live chat.
• Troubleshoot and resolve technical and non-technical customer issues efficiently and effectively.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to appropriate internal departments when necessary, ensuring follow-up and resolution.
• Provide comprehensive product and service information to customers.
• Identify trends in customer issues and provide feedback to the product development team for service improvements.
• Train and mentor junior support staff, sharing best practices and product knowledge.
• Develop and maintain customer support knowledge base articles and FAQs.
• Participate in team meetings, contributing to process improvements and strategy discussions.
• Ensure all customer interactions adhere to company policies and service level agreements.

• Proven experience in a customer service or helpdesk role, with at least 3 years in a senior or lead capacity.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to remain calm and professional under pressure.
• Experience in training or mentoring junior team members is highly desirable.
• A proactive and customer-centric attitude, with a passion for delivering outstanding service.
• Familiarity with (Specific industry-related software, e.g., SaaS platforms) is a plus.
• Ability to adapt to a hybrid working model, balancing remote and in-office work effectively.

• Serve as a primary point of contact for customer escalations and complex issues.
• Troubleshoot and resolve technical problems efficiently and effectively.
• Provide clear, concise, and accurate information to customers regarding products, services, and policies.
• Document all customer interactions and resolutions in the CRM system.
• Collaborate with internal teams (e.g., Sales, Product Development) to address customer needs and feedback.
• Develop and maintain a deep understanding of our product suite.
• Assist in training and mentoring junior customer support representatives.
• Contribute to the improvement of customer service processes and documentation.
• Monitor customer satisfaction levels and identify areas for improvement.
• Participate in team meetings and contribute to a positive work environment.

• Minimum of 3 years of experience in a customer service or helpdesk role.
• Strong technical aptitude and ability to understand complex systems.
• Excellent active listening, verbal, and written communication skills.
• Proficiency in using CRM software and ticketing systems.
• Ability to remain calm and professional under pressure.
• Adept at de-escalating challenging customer situations.
• Experience in the (Industry Specific, e.g., SaaS, E-commerce) sector is highly desirable.
• Demonstrated ability to work independently and as part of a team.
• A commitment to providing outstanding customer experiences.

• Respond to customer inquiries promptly and professionally via phone, email, and chat.
• Provide comprehensive support and troubleshooting for product-related issues.
• Guide customers through product usage, features, and functionalities.
• Resolve customer complaints and escalate issues to appropriate departments when necessary.
• Document all customer interactions and maintain accurate records in the CRM system.
• Identify trends in customer inquiries and provide feedback to improve products and services.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Adhere to company policies and procedures while delivering customer support.
• Participate in ongoing training sessions to stay updated on product knowledge and support techniques.

• Previous experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.
• A positive and empathetic attitude towards customers.
• High school diploma or equivalent; further education is a plus.
• Familiarity with (relevant product/service type) is advantageous.

• Provide exceptional first-line and second-line technical support to a diverse customer base via phone, email, and live chat.
• Diagnose and resolve complex technical issues, escalating to senior management or relevant departments when necessary.
• Develop and maintain comprehensive troubleshooting guides and knowledge base articles to empower customers and internal teams.
• Train and mentor junior support staff, sharing best practices and ensuring consistent service quality.
• Analyze support tickets and customer feedback to identify trends and propose solutions for service improvement.
• Proactively identify opportunities to enhance the customer experience and build strong, lasting relationships.
• Collaborate with product development and engineering teams to provide feedback on product issues and feature requests.
• Ensure all customer interactions are handled with professionalism, empathy, and efficiency.
• Contribute to the achievement of departmental KPIs and service level agreements.

• Proven experience in a customer service or technical support role, with at least 3 years in a senior capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in using helpdesk software and CRM systems.
• Strong technical aptitude and the ability to quickly learn new software and hardware.
• Experience in training or mentoring junior team members.
• Ability to work independently and as part of a team in a fast-paced environment.
• Demonstrated ability to manage multiple priorities and meet deadlines.
• A customer-centric approach with a passion for delivering outstanding service.

• Handle complex customer inquiries and resolve issues efficiently and effectively.
• Provide technical support and troubleshooting for our product suite.
• Manage customer relationships and ensure high levels of satisfaction.
• Mentor and guide junior customer support representatives.
• Develop and maintain support documentation and knowledge base articles.
• Analyse customer feedback to identify service improvement opportunities.
• Collaborate with other departments to resolve customer issues.
• Contribute to training initiatives for the support team.
• Maintain accurate records of customer interactions and issue resolution.

• Proven experience in a customer support or helpdesk role, with at least 2 years in a senior capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong technical aptitude and ability to quickly learn new products and systems.
• Experience with CRM software and ticketing systems.
• Ability to work effectively both independently and as part of a team.
• Familiarity with ITIL best practices is a plus.
• Bachelor's degree in a relevant field or equivalent experience.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues, providing clear and concise solutions.
• Manage and resolve customer complaints, turning challenging situations into positive experiences.
• Escalate complex or unresolved issues to the appropriate internal teams.
• Develop and maintain a deep understanding of our products/services to provide accurate information and guidance.
• Create and update knowledge base articles, FAQs, and support documentation.
• Train and mentor junior support staff, sharing best practices and product knowledge.
• Analyze customer support data to identify areas for improvement in service delivery.
• Collaborate with product and development teams to provide customer feedback and advocate for feature enhancements.
• Ensure adherence to company service level agreements (SLAs) and quality standards.

• Proven experience in a customer service or helpdesk role, with at least 2 years in a senior capacity.
• Excellent communication and interpersonal skills, with the ability to articulate technical concepts clearly.
• Strong problem-solving and analytical abilities.
• Proficiency in CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to remain calm and professional under pressure.
• Experience in training or mentoring team members is highly desirable.
• A passion for delivering outstanding customer experiences.
• Familiarity with (mention a relevant software/product type, e.g., SaaS platforms, financial software) is a plus.