What Jobs are available for Customer Service Representatives in Coalville?
Showing 268 Customer Service Representatives jobs in Coalville
Customer Support Lead
NG2 1AN Nottingham, East Midlands
£30000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a dynamic and fast-growing SaaS company, is seeking an experienced and empathetic Customer Support Lead to manage their remote support operations. This role offers the exciting opportunity to lead a dedicated team of support specialists, ensuring exceptional customer service and timely issue resolution. While the role is fully remote, offering flexibility across the UK, it requires strong leadership, excellent communication, and a deep understanding of customer support best practices. You will be instrumental in shaping customer support strategies and enhancing the overall customer experience.
Key Responsibilities:
Qualifications:
This remote role allows you to support customers nationwide from your base, contributing significantly to the success of our client's operations, even while based near **Nottingham, Nottinghamshire, UK**. If you are a motivated leader passionate about customer success, apply today.
Key Responsibilities:
- Lead, mentor, and manage a team of remote customer support representatives, fostering a positive and high-performing work environment.
- Oversee daily support operations, ensuring that service level agreements (SLAs) are met and customer inquiries are handled efficiently and effectively across multiple channels (email, chat, phone).
- Develop and implement customer support policies, procedures, and best practices to improve service quality and customer satisfaction.
- Monitor key support metrics (e.g., response time, resolution time, customer satisfaction scores) and generate regular reports for senior management.
- Train new support team members and provide ongoing coaching and professional development for the existing team.
- Act as a point of escalation for complex customer issues, providing timely and satisfactory resolutions.
- Collaborate with product, engineering, and sales teams to identify and address recurring customer issues and product feedback.
- Contribute to the continuous improvement of support tools and technologies, including the CRM and helpdesk software.
- Develop and maintain comprehensive knowledge base articles and FAQs to empower customers and support agents.
- Champion a customer-centric approach throughout the organization, ensuring all interactions contribute to a positive customer journey.
- Manage team schedules and workload to ensure adequate coverage and responsiveness.
Qualifications:
- Proven experience (3+ years) in a customer support role, with at least 1-2 years in a team lead or supervisory capacity.
- Excellent leadership, coaching, and team management skills.
- Strong understanding of customer support principles, CRM systems, and helpdesk software (e.g., Zendesk, Intercom, Salesforce Service Cloud).
- Exceptional problem-solving, analytical, and critical thinking abilities.
- Outstanding communication, interpersonal, and active listening skills.
- Ability to remain calm and professional under pressure, handling difficult customer situations with empathy and tact.
- Proficiency in managing multiple communication channels and prioritizing tasks effectively.
- Experience in a remote or hybrid work environment is highly desirable.
- Bachelor's degree in Business Administration, Communications, or a related field, or equivalent practical experience.
- Familiarity with SaaS products and the technology industry is a strong advantage.
This remote role allows you to support customers nationwide from your base, contributing significantly to the success of our client's operations, even while based near **Nottingham, Nottinghamshire, UK**. If you are a motivated leader passionate about customer success, apply today.
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Customer Support Specialist
NG2 1AA Nottingham, East Midlands
£25000 Annually
WhatJobs
Posted 4 days ago
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Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their hybrid team, serving customers primarily in and around Nottingham, Nottinghamshire, UK . In this vital role, you will be the first point of contact for customers, providing exceptional assistance and resolving inquiries efficiently. This position offers a blend of remote flexibility and in-office collaboration, ensuring a balanced and productive work environment.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues, account problems, and general service requests.
- Provide comprehensive product and service information to customers.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex issues to appropriate internal departments and follow up to ensure resolution.
- Identify trends in customer issues and provide feedback to management for service improvement.
- Assist customers with onboarding processes and guide them through product features.
- Maintain a high level of customer satisfaction through attentive and helpful service.
- Collaborate with team members to share best practices and support shared goals.
- Contribute to building and maintaining strong customer relationships.
- Previous experience in customer service, technical support, or a related role is essential.
- Excellent communication skills, both written and verbal, with a clear and friendly tone.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A positive attitude and a genuine desire to help others.
- Familiarity with basic IT troubleshooting is a plus.
- Ability to work effectively both independently and as part of a team.
- Flexibility to work a hybrid schedule, splitting time between remote work and our Nottingham office.
- High school diploma or equivalent; further education or certifications are advantageous.
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1
Customer Support Specialist
NG1 1AA Nottingham, East Midlands
£25000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client, a rapidly expanding e-commerce platform, is seeking a dedicated and empathetic Customer Support Specialist to join their frontline team in **Nottingham, Nottinghamshire, UK**. This role is fundamental to ensuring exceptional customer satisfaction by providing timely, accurate, and friendly assistance across various communication channels. The ideal candidate will possess outstanding communication skills, a problem-solving mindset, and a genuine passion for helping others. You will be the first point of contact for customer inquiries, complaints, and technical issues, playing a vital role in maintaining the company's reputation for excellent service.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Troubleshoot and resolve customer issues related to orders, accounts, and product usage.
- Provide detailed product information and guidance to customers.
- Process returns, exchanges, and refunds according to company policy.
- Escalate complex issues to appropriate departments or senior support staff when necessary.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Identify trends in customer inquiries and provide feedback to management for service improvement.
- Educate customers on product features and benefits.
- Handle customer complaints with patience and professionalism, aiming for first-contact resolution.
- Contribute to building a positive and supportive team environment.
Qualifications:
- Proven customer support experience, preferably in a fast-paced environment.
- Excellent verbal and written communication skills.
- Strong active listening and empathy skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask, prioritize, and manage time effectively.
- A positive attitude and a genuine desire to help customers.
- Ability to remain calm and professional under pressure.
- Basic computer literacy and familiarity with online platforms.
- High school diploma or equivalent; further education or certification is a plus.
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2
Customer Support Lead
DE1 1ES Derby, East Midlands
£25000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and customer-focused individual to step into the role of Customer Support Lead. This is a hybrid position, offering a blend of remote work flexibility and in-office collaboration, based in **Derby, Derbyshire, UK**. As a Customer Support Lead, you will be at the forefront of ensuring exceptional customer experiences. You will manage a team of customer service representatives, providing guidance, training, and performance coaching to foster a high-performing and motivated support environment. Your responsibilities will include overseeing daily support operations, handling escalated customer inquiries and complaints with professionalism and efficiency, and implementing strategies to improve customer satisfaction and retention. You will also be involved in developing and refining support processes, creating knowledge base articles, and analyzing customer feedback to identify areas for improvement. The ideal candidate will possess a strong background in customer service management, with demonstrable experience in leading a team. Excellent communication, problem-solving, and conflict-resolution skills are essential. You should be proficient in using customer relationship management (CRM) software and other support tools. A proactive approach to identifying and resolving customer issues, coupled with a passion for delivering outstanding service, is key. You will be expected to split your time between remote work and working from our office in **Derby, Derbyshire, UK**, requiring excellent organizational skills and the ability to transition seamlessly between environments. This role is a great opportunity to shape customer service delivery and contribute to the growth of the business.
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3
Customer Support Lead
LE1 5QQ Leicester, East Midlands
£28000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is looking for an experienced and empathetic Customer Support Lead to manage and mentor their support team in Leicester, Leicestershire, UK . This role is crucial in ensuring the highest levels of customer satisfaction by providing exceptional support across all channels. The successful candidate will be a natural problem-solver, a strong communicator, and possess a passion for helping others.
Responsibilities:
Responsibilities:
- Lead, train, and motivate a team of customer service representatives to deliver outstanding support.
- Develop and implement customer service policies and procedures to optimize the customer experience.
- Handle escalated customer inquiries and complaints with professionalism and efficiency.
- Monitor customer service metrics and key performance indicators (KPIs), identifying areas for improvement.
- Analyze customer feedback and trends to provide insights to management for service enhancement.
- Ensure all customer interactions are documented accurately in the CRM system.
- Collaborate with other departments to resolve complex customer issues.
- Contribute to the development of support resources, such as FAQs and knowledge base articles.
- Maintain a positive and supportive team environment.
- Proven experience in a customer service or helpdesk role, with at least 2 years in a supervisory or leadership capacity.
- Excellent communication and active listening skills.
- Strong problem-solving and decision-making abilities.
- Proficiency with helpdesk software and CRM systems.
- Ability to train and mentor team members effectively.
- A deep understanding of customer service principles and best practices.
- Ability to remain calm and professional under pressure.
- Experience in (Specify Industry, e.g., retail, technology, finance) is a plus.
- High school diploma or equivalent; a college degree is advantageous.
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4
Customer Support Specialist
DE1 1AA Derby, East Midlands
£25000 Annually
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their thriving team in Derby, Derbyshire, UK . This role is essential in providing outstanding support to their valued customers, resolving inquiries, and ensuring a positive customer experience. You will be responsible for handling customer communications via phone, email, and chat, addressing a wide range of queries related to products, services, and accounts. The successful candidate will be adept at troubleshooting issues, providing clear and concise solutions, and escalating complex problems when necessary. Maintaining accurate customer records and documenting interactions is a key part of this role. You will also contribute to improving customer service processes by providing feedback and identifying trends. The ideal candidate will possess excellent communication and active listening skills, with a patient and helpful demeanor. Previous experience in a customer service or helpdesk role is highly preferred. Strong problem-solving abilities and the capacity to remain calm under pressure are crucial. Familiarity with CRM systems and ticketing software is advantageous. You should be a team player with a strong work ethic and a genuine desire to help customers. This is an excellent opportunity to build a career in customer support within a dynamic and supportive environment, with the potential for remote flexibility.
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5
Customer Support Specialist
DE1 2RU Derby, East Midlands
£22000 Annually
WhatJobs
Posted 21 days ago
Job Viewed
Job Description
Our client, a rapidly growing e-commerce company, is looking for a proactive and customer-centric Customer Support Specialist to join their dynamic team in Derby, Derbyshire, UK . This hybrid role offers a blend of remote flexibility and in-office collaboration, ensuring a seamless and supportive customer experience across all channels.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely, professional, and friendly manner.
- Troubleshoot and resolve customer issues related to orders, products, shipping, and returns, ensuring a high level of customer satisfaction.
- Provide detailed product information and guidance to customers, helping them make informed purchasing decisions.
- Escalate complex customer issues to the appropriate departments or management when necessary.
- Process returns, exchanges, and refunds according to company policy.
- Maintain accurate records of customer interactions, transactions, comments, and complaints in the CRM system.
- Identify trends in customer inquiries and feedback, reporting them to management to improve products and services.
- Assist in the development and maintenance of customer support knowledge bases and FAQs.
- Contribute to a positive and collaborative team environment, sharing best practices and supporting colleagues.
- Meet and exceed key performance indicators (KPIs) for response times, resolution rates, and customer satisfaction scores.
- Stay updated on company products, services, and policies to provide accurate information.
- Proven experience in a customer service or customer support role, preferably within an e-commerce or retail environment.
- Excellent communication skills, both written and verbal, with the ability to articulate information clearly and empathetically.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using customer relationship management (CRM) software and helpdesk ticketing systems.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- A positive attitude, patience, and a genuine desire to help customers.
- Ability to work independently and as part of a collaborative team in a hybrid setting.
- Familiarity with common e-commerce platforms and online payment systems is a plus.
- High school diploma or equivalent; further education or certifications in customer service are advantageous.
- Reliability and a strong work ethic are essential.
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6
Customer Support Specialist
DE1 2DS Derby, East Midlands
£24000 Annually
WhatJobs
Posted 24 days ago
Job Viewed
Job Description
Join a thriving e-commerce company as a Customer Support Specialist, located in Derby, Derbyshire, UK . This hybrid role is perfect for an individual with exceptional communication skills and a passion for delivering outstanding customer experiences. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction across multiple channels, including phone, email, and live chat. The ideal candidate is empathetic, patient, and possesses strong problem-solving abilities, eager to contribute to a supportive and dynamic team environment.
Key Responsibilities:
Qualifications and Skills:
Key Responsibilities:
- Handle customer inquiries and resolve product or service problems efficiently and professionally.
- Provide accurate information about products, services, and policies.
- Process orders, returns, and exchanges, ensuring accuracy and adherence to company procedures.
- Identify and escalate priority issues to the appropriate departments for resolution.
- Build and maintain strong customer relationships through positive interactions.
- Gather customer feedback and report on common issues or trends to improve services.
- Assist in training new team members on customer service best practices.
- Maintain detailed records of customer interactions and transactions.
- Proactively identify opportunities to enhance the customer experience.
- Collaborate with sales and logistics teams to ensure seamless customer journeys.
Qualifications and Skills:
- Previous experience in a customer service or call center role is highly desirable.
- Excellent verbal and written communication skills, with a clear and concise speaking voice.
- Strong active listening and empathy skills.
- Proficiency in using CRM software and other customer support tools.
- Ability to multitask, prioritize, and manage time effectively.
- A positive attitude and a willingness to go the extra mile for customers.
- Experience with e-commerce platforms is a plus.
- Basic understanding of company products and services.
- Ability to work collaboratively within a team and adapt to changing priorities.
- This role operates on a hybrid model, requiring attendance in our Derby, Derbyshire, UK office for a portion of the week, with the remainder of the time worked remotely.
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7
Customer Support Engineer
NG1 1AA Nottingham, East Midlands
£25000 Annually
WhatJobs
Posted 24 days ago
Job Viewed
Job Description
Our client is seeking a diligent and technically adept Customer Support Engineer to join their team. This role offers a hybrid working arrangement, combining the benefits of in-office collaboration with the flexibility of remote work. Based in Nottingham, Nottinghamshire, UK , you will play a crucial role in ensuring our customers receive outstanding technical assistance.
As a Customer Support Engineer, your primary responsibility will be to provide high-level technical support to clients, troubleshooting software and hardware issues, and guiding them through complex product functionalities. You will be an integral part of the customer success journey, acting as a bridge between our technical teams and our user base. This involves diagnosing problems, replicating issues, and escalating complex cases to the appropriate departments, all while maintaining clear and timely communication with the customer.
Key Responsibilities:
As a Customer Support Engineer, your primary responsibility will be to provide high-level technical support to clients, troubleshooting software and hardware issues, and guiding them through complex product functionalities. You will be an integral part of the customer success journey, acting as a bridge between our technical teams and our user base. This involves diagnosing problems, replicating issues, and escalating complex cases to the appropriate departments, all while maintaining clear and timely communication with the customer.
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat.
- Diagnose and resolve software and hardware issues.
- Escalate complex issues to senior technical staff and track resolution.
- Document customer interactions, issues, and resolutions in the CRM system.
- Create and maintain technical documentation, FAQs, and knowledge base articles.
- Assist in the testing of new software releases and updates.
- Gather customer feedback and report trends to product development teams.
- Collaborate with internal teams to ensure a seamless customer experience.
- Proactively identify potential customer issues and suggest preventative measures.
- Proven experience in a technical support or customer service role, preferably with an engineering or IT background.
- Strong understanding of software and hardware troubleshooting techniques.
- Excellent communication and interpersonal skills.
- Proficiency in using ticketing systems and remote support tools.
- Ability to explain technical concepts clearly to non-technical users.
- A proactive and problem-solving attitude.
- Familiarity with (Specific Software/Product - e.g., cloud platforms, networking concepts) is a plus.
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
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8
Customer Support Specialist
LE3 0AA Leicester, East Midlands
£24000 Annually
WhatJobs
Posted 24 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their thriving team in **Leicester, Leicestershire, UK**. This is a fantastic opportunity for an individual with excellent communication skills and a passion for providing outstanding service. You will be the first point of contact for customers, resolving inquiries, troubleshooting issues, and ensuring a positive customer experience across various channels including phone, email, and live chat.
Key Responsibilities:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Identify customer needs, clarify information, research issues, and provide accurate solutions or alternatives.
- Troubleshoot and resolve customer complaints and technical issues efficiently and effectively.
- Maintain a deep understanding of the company's products and services to provide informed assistance.
- Document all customer interactions, transactions, comments, and actions taken in the CRM system.
- Escalate complex issues to the appropriate departments for resolution, following up to ensure timely completion.
- Provide feedback to management regarding customer issues and trends to help improve products and services.
- Contribute to team efforts by accomplishing related results as needed.
- Adhere to company policies and procedures, particularly regarding customer data privacy and security.
- Proactively identify opportunities to enhance the customer experience and suggest process improvements.
- Assist with training new team members on support procedures and best practices.
- Proven experience in a customer service or helpdesk role.
- Excellent verbal and written communication skills, with a clear and empathetic tone.
- Strong listening skills and the ability to understand customer needs.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Strong problem-solving abilities and a knack for finding effective solutions.
- Patience, tact, and a customer-centric approach.
- Ability to work effectively both independently and as part of a team.
- Familiarity with (Specific Industry/Product knowledge if applicable) is a plus.
- A positive attitude and a genuine desire to help others.
- Minimum of 5 GCSEs or equivalent, including English and Maths.
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