702 Customer Service Representatives jobs in Cockermouth
Client Services Manager
CA28 Whitehaven, North West
Home Group Limited
Posted today
Job Viewed
Job Description
Hope Haven
Service ManagernWhitehaven, CumbrianPermanent, full time 37.5 hpwnSalary circa £30,000 - £2,000 increasing to 4,800 with length of service plus on call shift paymentnHome, a place where you belongnDo you want to be at the forefront of changing the way that mental health support is delivered across Copeland? Then this may be the role for you.nWe are delighted to be launching a new clinical partnership within Copeland which will change the way mental health services are delivered
Hope Haven. Hope Haven is a new and innovative partnership across a number of partners including Home Group, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust, Everyturn, ICAN, The Well, Cumbria Health and others.nAs part of Home Groups offer, we are delivering community outreach supporting people with their mental health in the community; proactive groups and drop ins within the community; core support within the new Hope Haven Hub which is due to open shortly; as well as providing 4 short stay accommodation beds for people who require that little bit of extra support.nTypical day as a Client Service ManagernYoull lead and support our excellent team of support workers and coordinators to enable them to deliver the best possible person centred support possible.
Youll attend daily Team of the day meetings which is all around how as a partnership we can come together and deliver wrap round support across all the partners
Not just Home Group.
Youll have a close eye on the detail and support being delivered to the people accessing Hope Haven delivering coaching and support to make sure that we are offering the best interventions possible.nYou, along with the team will be working with other partners both within the Hope Haven and outside of Hope Haven to ensure the right support in put in place for people accessing Hope Haven.nYoull attend Clinical Meetings with the wider partners to shape and influence the way the service is delivered.nYou along with the wider management team will be responsible for the day to day running of our provision which includes community outreach, working within the new Hope Haven Hub, delivering our short stay accommodation as well as the proactive groups and drop ins.nDid I mention that youd be working for one of the top ten Great Place to Work in the UK!nYou havenA keen eye for detail and a passion for supporting people and delivering amazing results.
The passion and enthusiasm of implementing and setting up a new and innovative service.
Experience of leading a team, and have the knack for empowering and developing othersnThe ability to be able to work in partnership with other agencies, building and fostering excellent working relationships.nItd be great if youve worked in a similar environment.nTo get from A to B, youll need a vehicle insured for business purposes. The great news is that well pay your mileage!nDue to limits on our current certificates of sponsorship, we are not able to offer sponsorship to?external?candidates for this role. This remains under regular review.nJob detailsnHope Haven is a 24/7
7 days a week service, you will predominantly work 9am
5:30pm at times, you may need to change your working hours to fit in with the needs of the service and to support your team.
Occasional weekend working is required.
Youll spend the majority of your time in the service and working from the Hub which is due to open shortly.
A place where you belongnGreat things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work !nWhat's in it for you?n34 days leave (including bank hols and a me day to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!nHealth cash plan saving you from 140 per annum. Well cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.nOver 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.nWe Grow Our Own colleagues (not literally of course!), when youre ready for the next step in your career, you can grow with us!nColleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
Find out morenClick
APPLY NOW
to see our Client Services Manager job description ,
find out about? us
and for help to apply. Sometimes we close a job early, so dont delay or you might miss out. Finally, do let us know if theres anything we can do, to help you shine in our process by making reasonable adjustments at
TPBN1_UKTJn
Service ManagernWhitehaven, CumbrianPermanent, full time 37.5 hpwnSalary circa £30,000 - £2,000 increasing to 4,800 with length of service plus on call shift paymentnHome, a place where you belongnDo you want to be at the forefront of changing the way that mental health support is delivered across Copeland? Then this may be the role for you.nWe are delighted to be launching a new clinical partnership within Copeland which will change the way mental health services are delivered
Hope Haven. Hope Haven is a new and innovative partnership across a number of partners including Home Group, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust, Everyturn, ICAN, The Well, Cumbria Health and others.nAs part of Home Groups offer, we are delivering community outreach supporting people with their mental health in the community; proactive groups and drop ins within the community; core support within the new Hope Haven Hub which is due to open shortly; as well as providing 4 short stay accommodation beds for people who require that little bit of extra support.nTypical day as a Client Service ManagernYoull lead and support our excellent team of support workers and coordinators to enable them to deliver the best possible person centred support possible.
Youll attend daily Team of the day meetings which is all around how as a partnership we can come together and deliver wrap round support across all the partners
Not just Home Group.
Youll have a close eye on the detail and support being delivered to the people accessing Hope Haven delivering coaching and support to make sure that we are offering the best interventions possible.nYou, along with the team will be working with other partners both within the Hope Haven and outside of Hope Haven to ensure the right support in put in place for people accessing Hope Haven.nYoull attend Clinical Meetings with the wider partners to shape and influence the way the service is delivered.nYou along with the wider management team will be responsible for the day to day running of our provision which includes community outreach, working within the new Hope Haven Hub, delivering our short stay accommodation as well as the proactive groups and drop ins.nDid I mention that youd be working for one of the top ten Great Place to Work in the UK!nYou havenA keen eye for detail and a passion for supporting people and delivering amazing results.
The passion and enthusiasm of implementing and setting up a new and innovative service.
Experience of leading a team, and have the knack for empowering and developing othersnThe ability to be able to work in partnership with other agencies, building and fostering excellent working relationships.nItd be great if youve worked in a similar environment.nTo get from A to B, youll need a vehicle insured for business purposes. The great news is that well pay your mileage!nDue to limits on our current certificates of sponsorship, we are not able to offer sponsorship to?external?candidates for this role. This remains under regular review.nJob detailsnHope Haven is a 24/7
7 days a week service, you will predominantly work 9am
5:30pm at times, you may need to change your working hours to fit in with the needs of the service and to support your team.
Occasional weekend working is required.
Youll spend the majority of your time in the service and working from the Hub which is due to open shortly.
A place where you belongnGreat things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work !nWhat's in it for you?n34 days leave (including bank hols and a me day to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!nHealth cash plan saving you from 140 per annum. Well cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.nOver 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.nWe Grow Our Own colleagues (not literally of course!), when youre ready for the next step in your career, you can grow with us!nColleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
Find out morenClick
APPLY NOW
to see our Client Services Manager job description ,
find out about? us
and for help to apply. Sometimes we close a job early, so dont delay or you might miss out. Finally, do let us know if theres anything we can do, to help you shine in our process by making reasonable adjustments at
TPBN1_UKTJn
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Administrator - Whitehaven
Cumbria, North West
GAP Group Ltd
Posted 6 days ago
Job Viewed
Job Description
Our team is the best in the industry - is it time for you to join us?
The Role:
Our Lifting Services Division provides a range of specialist lifting equipment and provides bespoke installations hire and sales functions for a variety of customers, from small independent to large National accounts.
As the first point of contact at our depots, the Customer Service Administrator plays a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them.
This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
A typical day for the Customer Service Administrator will include:
- Processing all hire desk administration including customer and supplier queries
- Managing a variety of small and national account orders in a fast-paced environment
- Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
- Interacting with sales and workshop teams to deliver bespoke lifting solutions to our customers
- Resolving customer complaints and supplier issues efficiently
Successful applicants should demonstrate the following:
- Previous experience working within a fast paced customer service or administration role however full training will be provided
- Excellent customer service skills
- Effective communicator with strong organisational skills and attention to detail
- Proficient IT skills with working knowledge of MS Office including Outlook and Excel
- Strong team player with the ability to work to own initiative
- Although a lifting hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.
About GAP Group
GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Benefits include:
- Competitive salary and bonus scheme.
- Employer Contributory Pension Scheme.
- Life Assurance.
- Up to 25 days annual leave plus public holidays.
- The option to buy up to 5 days additional leave.
- Employee Welfare Fund (company funded social events).
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jabs).
So what next?
If you think you fit the profile we would love to hear from you!
To apply, all you need to do is upload your CV and complete our short application form and we'll take it from there.
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Co-Ordinator
Cumbria, North West
£26000 - £28000 Annually
Hays Accounts and Finance
Posted 17 days ago
Job Viewed
Job Description
Your new company
Join a respected manufacturing leader near Carlisle, known for its premium products and strong customer relationships. With a team of 150 and a turnover of 50 million, our client is proud of their collaborative culture and commitment to excellence. They're now looking for a proactive and personable Customer Service Co-ordinator to help elevate the customer experience across the business.
Your new role
Reporting to the Customer Operations Manager, you'll be a key part of a small, supportive team. Your mission: to ensure every customer interaction is smooth, professional, and solution-focused.
Your responsibilities will include:
- Acknowledging all customer queries within 24 hours.
- Logging and tracking concerns in SAP, ensuring timely resolution.
- Investigating issues thoroughly, collaborating across departments.
- Communicating clearly and empathetically with customers via phone, email, and other channels.
- Promoting consistent customer service practices across the business.
- Spotting trends and recurring issues, helping teams address root causes.
- Supporting initiatives to measure and improve customer satisfaction.
What you'll need to succeed
- We're looking for someone who's:
- Comfortable in a fast-paced environment and detail-oriented.
- Skilled in Word, Excel, and PowerPoint.
- A confident communicator - both written and verbal - with internal and external stakeholders.
- A creative problem-solver who enjoys working with others.
- Familiar with SAP (preferred, but training provided).
What you'll get in return
- Salary: Up to 28,000 (depending on experience)
- Hours: 40 per week (08:00-17:00, 30-min lunch)
- Location: Full-time office-based
- Benefits:
-5% employee pension / 7.5% employer contribution
-Life assurance (2-4x salary)
-25 days annual leave + bank holidays (plus 1 extra day every 5 years)
-Option to buy 5 additional days annually
-Share incentive scheme
-Cycle to work scheme
-Retail discounts & cashback offers
-Sports & social club with monthly prize draws and event contributions
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
This advertiser has chosen not to accept applicants from your region.
2
Delivery Station Customer Service Associate
Carlisle, North West
Amazon
Posted 10 days ago
Job Viewed
Job Description
Description
**Job title u2013** Customer Service Delivery Station Liaison
**Location** - DPN1 - Unit A&B Woodlands Indstril Storage Estate,Longtown, 1N51, Carlisle, CA6 5TR
**Pay Rate** - u00a312.70
**Shift** - Wednesday-Saturday 10:00-20:45pm
Our mission at Amazon is to be Earthu2019s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and thatu2019s why youu2019ll find we approach things differently here. You wonu2019t be asked to read from a script or learn dialogue by heart. Instead weu2019ll provide you with the training you need to problem solve for our customers. Youu2019ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
**What will you do as a Delivery Station Liaison?**
You will provide the best in class customer service from within our delivery station by organising successful re-delivery attempts for customersu2019 parcels. As a Delivery Station Liaison, you will call customers to confirm crucial delivery details and prevent further delivery delays. Upon finishing your call with the customer, you will work with warehouse teams on the ground as well as Delivery Service Partners to ensure that packages are re-delivered successfully on the same day. Additionally, you will work to pre-emptively solve delivery defects to reduce customer effort.
Basic Qualifications
**What are your hours?**
This role requires working variable hours to match when customers need us most. You will work Wednesday-Saturday 10:00 - 20:45pm
**What qualifications do we need from you?**
Have the right to work in the United Kingdom without restrictions
Experience in customer service, retail or hospitality industry
Flexible with regards to shift work (this role has non-negotiable time schedule of 10am-8:45pm).
Exceptional communication skills in English, including the ability to clearly and concisely communicate in writing and speech listening and interpreting customer needs.
Excellent time-management, organisational, and prioritisation skills.
Experience working under pressure in a high-volume environment whilst maintaining standards for productivity, quality and service.
Ability to take ownership and be proactive.
Intermediate computer literacy.
**What strengths will you bring?**
Hard-working, articulate, and detail-orientated
Friendly and customer-focused in every situation
Ability to learn quickly and embrace change
Comfortable multi-tasking in a high-energy environment.
**What benefits will you receive?**
Pension Plan
Competitive holiday allowance
Health insurance
Life insurance
Amazon.co.uk discount
Employee assistance program
Organisational progression options
Additional add-on benefits of your choice
**If this role sounds like itu2019s for you, then click on the link below to start the application process!**
Youu2019ll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience.
If successful, we will contact you about the next steps!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central(CS4) to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
**Job title u2013** Customer Service Delivery Station Liaison
**Location** - DPN1 - Unit A&B Woodlands Indstril Storage Estate,Longtown, 1N51, Carlisle, CA6 5TR
**Pay Rate** - u00a312.70
**Shift** - Wednesday-Saturday 10:00-20:45pm
Our mission at Amazon is to be Earthu2019s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and thatu2019s why youu2019ll find we approach things differently here. You wonu2019t be asked to read from a script or learn dialogue by heart. Instead weu2019ll provide you with the training you need to problem solve for our customers. Youu2019ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
**What will you do as a Delivery Station Liaison?**
You will provide the best in class customer service from within our delivery station by organising successful re-delivery attempts for customersu2019 parcels. As a Delivery Station Liaison, you will call customers to confirm crucial delivery details and prevent further delivery delays. Upon finishing your call with the customer, you will work with warehouse teams on the ground as well as Delivery Service Partners to ensure that packages are re-delivered successfully on the same day. Additionally, you will work to pre-emptively solve delivery defects to reduce customer effort.
Basic Qualifications
**What are your hours?**
This role requires working variable hours to match when customers need us most. You will work Wednesday-Saturday 10:00 - 20:45pm
**What qualifications do we need from you?**
Have the right to work in the United Kingdom without restrictions
Experience in customer service, retail or hospitality industry
Flexible with regards to shift work (this role has non-negotiable time schedule of 10am-8:45pm).
Exceptional communication skills in English, including the ability to clearly and concisely communicate in writing and speech listening and interpreting customer needs.
Excellent time-management, organisational, and prioritisation skills.
Experience working under pressure in a high-volume environment whilst maintaining standards for productivity, quality and service.
Ability to take ownership and be proactive.
Intermediate computer literacy.
**What strengths will you bring?**
Hard-working, articulate, and detail-orientated
Friendly and customer-focused in every situation
Ability to learn quickly and embrace change
Comfortable multi-tasking in a high-energy environment.
**What benefits will you receive?**
Pension Plan
Competitive holiday allowance
Health insurance
Life insurance
Amazon.co.uk discount
Employee assistance program
Organisational progression options
Additional add-on benefits of your choice
**If this role sounds like itu2019s for you, then click on the link below to start the application process!**
Youu2019ll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience.
If successful, we will contact you about the next steps!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central(CS4) to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
This advertiser has chosen not to accept applicants from your region.
3
Delivery Station Customer Service Associate
Carlisle, North West
Amazon
Posted 10 days ago
Job Viewed
Job Description
Description
**Job title u2013** Customer Service Delivery Station Liaison
**Location** - DPN1 - Unit A&B Woodlands Indstril Storage Estate,Longtown, 1N51, Carlisle, CA6 5TR
**Pay Rate** - u00a312.70
**Shift** - Wednesday-Saturday 10:00-20:45pm
Our mission at Amazon is to be Earthu2019s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and thatu2019s why youu2019ll find we approach things differently here. You wonu2019t be asked to read from a script or learn dialogue by heart. Instead weu2019ll provide you with the training you need to problem solve for our customers. Youu2019ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
**What will you do as a Delivery Station Liaison?**
You will provide the best in class customer service from within our delivery station by organising successful re-delivery attempts for customersu2019 parcels. As a Delivery Station Liaison, you will call customers to confirm crucial delivery details and prevent further delivery delays. Upon finishing your call with the customer, you will work with warehouse teams on the ground as well as Delivery Service Partners to ensure that packages are re-delivered successfully on the same day. Additionally, you will work to pre-emptively solve delivery defects to reduce customer effort.
Basic Qualifications
**What are your hours?**
This role requires working variable hours to match when customers need us most. You will work Wednesday-Saturday 10:00 - 20:45pm
**What qualifications do we need from you?**
Have the right to work in the United Kingdom without restrictions
Experience in customer service, retail or hospitality industry
Flexible with regards to shift work (this role has non-negotiable time schedule of 10am-8:45pm).
Exceptional communication skills in English, including the ability to clearly and concisely communicate in writing and speech listening and interpreting customer needs.
Excellent time-management, organisational, and prioritisation skills.
Experience working under pressure in a high-volume environment whilst maintaining standards for productivity, quality and service.
Ability to take ownership and be proactive.
Intermediate computer literacy.
**What strengths will you bring?**
Hard-working, articulate, and detail-orientated
Friendly and customer-focused in every situation
Ability to learn quickly and embrace change
Comfortable multi-tasking in a high-energy environment.
**What benefits will you receive?**
Pension Plan
Competitive holiday allowance
Health insurance
Life insurance
Amazon.co.uk discount
Employee assistance program
Organisational progression options
Additional add-on benefits of your choice
**If this role sounds like itu2019s for you, then click on the link below to start the application process!**
Youu2019ll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience.
If successful, we will contact you about the next steps!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central(CS4) to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
**Job title u2013** Customer Service Delivery Station Liaison
**Location** - DPN1 - Unit A&B Woodlands Indstril Storage Estate,Longtown, 1N51, Carlisle, CA6 5TR
**Pay Rate** - u00a312.70
**Shift** - Wednesday-Saturday 10:00-20:45pm
Our mission at Amazon is to be Earthu2019s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and thatu2019s why youu2019ll find we approach things differently here. You wonu2019t be asked to read from a script or learn dialogue by heart. Instead weu2019ll provide you with the training you need to problem solve for our customers. Youu2019ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
**What will you do as a Delivery Station Liaison?**
You will provide the best in class customer service from within our delivery station by organising successful re-delivery attempts for customersu2019 parcels. As a Delivery Station Liaison, you will call customers to confirm crucial delivery details and prevent further delivery delays. Upon finishing your call with the customer, you will work with warehouse teams on the ground as well as Delivery Service Partners to ensure that packages are re-delivered successfully on the same day. Additionally, you will work to pre-emptively solve delivery defects to reduce customer effort.
Basic Qualifications
**What are your hours?**
This role requires working variable hours to match when customers need us most. You will work Wednesday-Saturday 10:00 - 20:45pm
**What qualifications do we need from you?**
Have the right to work in the United Kingdom without restrictions
Experience in customer service, retail or hospitality industry
Flexible with regards to shift work (this role has non-negotiable time schedule of 10am-8:45pm).
Exceptional communication skills in English, including the ability to clearly and concisely communicate in writing and speech listening and interpreting customer needs.
Excellent time-management, organisational, and prioritisation skills.
Experience working under pressure in a high-volume environment whilst maintaining standards for productivity, quality and service.
Ability to take ownership and be proactive.
Intermediate computer literacy.
**What strengths will you bring?**
Hard-working, articulate, and detail-orientated
Friendly and customer-focused in every situation
Ability to learn quickly and embrace change
Comfortable multi-tasking in a high-energy environment.
**What benefits will you receive?**
Pension Plan
Competitive holiday allowance
Health insurance
Life insurance
Amazon.co.uk discount
Employee assistance program
Organisational progression options
Additional add-on benefits of your choice
**If this role sounds like itu2019s for you, then click on the link below to start the application process!**
Youu2019ll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience.
If successful, we will contact you about the next steps!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central(CS4) to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
This advertiser has chosen not to accept applicants from your region.
4
Delivery Station Customer Service Associate
Carlisle, North West
Amazon
Posted 17 days ago
Job Viewed
Job Description
Description
**Job title -** Customer Service Delivery Station Liaison
**Location** - DPN1 - Unit A&B Woodlands Indstril Storage Estate,Longtown, 1N51, Carlisle, CA6 5TR
**Pay Rate** - £12.70
**Shift** - Wednesday-Saturday 10:00-20:45pm
Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
**What will you do as a Delivery Station Liaison?**
You will provide the best in class customer service from within our delivery station by organising successful re-delivery attempts for customers' parcels. As a Delivery Station Liaison, you will call customers to confirm crucial delivery details and prevent further delivery delays. Upon finishing your call with the customer, you will work with warehouse teams on the ground as well as Delivery Service Partners to ensure that packages are re-delivered successfully on the same day. Additionally, you will work to pre-emptively solve delivery defects to reduce customer effort.
Basic Qualifications
**What are your hours?**
This role requires working variable hours to match when customers need us most. You will work Wednesday-Saturday 10:00 - 20:45pm
**What qualifications do we need from you?**
+ Have the right to work in the United Kingdom without restrictions
+ Experience in customer service, retail or hospitality industry
+ Flexible with regards to shift work (this role has non-negotiable time schedule of 10am-8:45pm).
+ Exceptional communication skills in English, including the ability to clearly and concisely communicate in writing and speech listening and interpreting customer needs.
+ Excellent time-management, organisational, and prioritisation skills.
+ Experience working under pressure in a high-volume environment whilst maintaining standards for productivity, quality and service.
+ Ability to take ownership and be proactive.
+ Intermediate computer literacy.
**What strengths will you bring?**
+ Hard-working, articulate, and detail-orientated
+ Friendly and customer-focused in every situation
+ Ability to learn quickly and embrace change
+ Comfortable multi-tasking in a high-energy environment.
**What benefits will you receive?**
+ Pension Plan
+ Competitive holiday allowance
+ Health insurance
+ Life insurance
+ Amazon.co.uk discount
+ Employee assistance program
+ Organisational progression options
+ Additional add-on benefits of your choice
**If this role sounds like it's for you, then click on the link below to start the application process!**
You'll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience.
If successful, we will contact you about the next steps!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central(CS4) to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
**Job title -** Customer Service Delivery Station Liaison
**Location** - DPN1 - Unit A&B Woodlands Indstril Storage Estate,Longtown, 1N51, Carlisle, CA6 5TR
**Pay Rate** - £12.70
**Shift** - Wednesday-Saturday 10:00-20:45pm
Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
**What will you do as a Delivery Station Liaison?**
You will provide the best in class customer service from within our delivery station by organising successful re-delivery attempts for customers' parcels. As a Delivery Station Liaison, you will call customers to confirm crucial delivery details and prevent further delivery delays. Upon finishing your call with the customer, you will work with warehouse teams on the ground as well as Delivery Service Partners to ensure that packages are re-delivered successfully on the same day. Additionally, you will work to pre-emptively solve delivery defects to reduce customer effort.
Basic Qualifications
**What are your hours?**
This role requires working variable hours to match when customers need us most. You will work Wednesday-Saturday 10:00 - 20:45pm
**What qualifications do we need from you?**
+ Have the right to work in the United Kingdom without restrictions
+ Experience in customer service, retail or hospitality industry
+ Flexible with regards to shift work (this role has non-negotiable time schedule of 10am-8:45pm).
+ Exceptional communication skills in English, including the ability to clearly and concisely communicate in writing and speech listening and interpreting customer needs.
+ Excellent time-management, organisational, and prioritisation skills.
+ Experience working under pressure in a high-volume environment whilst maintaining standards for productivity, quality and service.
+ Ability to take ownership and be proactive.
+ Intermediate computer literacy.
**What strengths will you bring?**
+ Hard-working, articulate, and detail-orientated
+ Friendly and customer-focused in every situation
+ Ability to learn quickly and embrace change
+ Comfortable multi-tasking in a high-energy environment.
**What benefits will you receive?**
+ Pension Plan
+ Competitive holiday allowance
+ Health insurance
+ Life insurance
+ Amazon.co.uk discount
+ Employee assistance program
+ Organisational progression options
+ Additional add-on benefits of your choice
**If this role sounds like it's for you, then click on the link below to start the application process!**
You'll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience.
If successful, we will contact you about the next steps!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central(CS4) to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists
Cumbria, North West
ApexFocusGroup
Posted 6 days ago
Job Viewed
Job Description
Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.
Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists
Cumbria, North West
ApexFocusGroup
Posted 6 days ago
Job Viewed
Job Description
Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.
Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists
Cumbria, North West
ApexFocusGroup
Posted 6 days ago
Job Viewed
Job Description
Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.
Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists
Cumbria, North West
ApexFocusGroup
Posted 6 days ago
Job Viewed
Job Description
Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.
Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
This advertiser has chosen not to accept applicants from your region.
9