1204 Customer Service Representatives jobs in Colchester

Job title: Client Services Supervisor

Location: Witham

Salary 40,000 - 45,000

Benefits:

• 5% EE with 5% ER pension
• 24 days (rising to 25 in 2024) holidays plus public bank holidays
• Life Assurance - 3x cover
• Group Income Protection - 26 week deferred period, 50% of salary for up to 5 years
• Employee Assistance Program
• Cycle to Work - Flex Self Funded
• Techscheme (White Goods) - Flex Self Funded
• Gym Membership discount vouchers - Flex Self Funded
• Discounts/Perks - Flex Self Funded
• Learning - not work related - Flex Self Funded

We're looking for a dynamic leader who thrives in a technical environment and has a passion for delivering exceptional client service. You'll be someone who can balance the demands of team management with hands-on involvement in complex client relationships, while driving continuous improvement across all service areas.

A background in logistics coordination, shipping/ports industry, OR laboratory and testing protocols essential for this role.

Our client, a leading international testing and inspection company, is seeking an experienced Client Services Supervisor.

The successful candidate will manage a team of Client Coordinators, overseeing the complete customer journey from initial enquiry through to invoice completion, while maintaining the highest standards of service delivery.

Team Leadership & Management

• Lead and develop a team of 4-6 Client Service Coordinators
• Manage workload distribution and maintain appropriate staffing levels
• Conduct appraisals, training, and performance management
• Act as the primary technical point of contact for complex client queries

Service Delivery Excellence

• Oversee the coordination of laboratory services including sample handling, confirmations, and results delivery
• Monitor key performance indicators to ensure exceptional service standards
• Build and maintain strong relationships with clients and internal stakeholders
• Resolve issues and problems as they arise, working closely with laboratory teams

Business Development & Commercial Focus

• Support production of quotations, tenders, and discount requests
• Drive effective cash collection in liaison with Credit Control
• Maintain up-to-date market intelligence and industry best practices
• Ensure client data quality and system efficiency

Quality & Compliance

• Ensure adherence to strict health, safety, and environmental guidelines
• Maintain company quality systems across the entire team
• Drive process improvements and system enhancements
• Champion change initiatives

Experience & Qualifications

• Degree level qualification (or equivalent experience)
• Proven people management / Supervisory experience
• Experience in contract and commercial agreements
• Background in logistics coordination, shipping/ports industry, OR laboratory and testing protocols

Customer Service Administrator
29,500 per annum, increasing after successful probation
Braintree, Essex
Monday-Friday, 9am-5pm, 35 hours

*Please note, you must drive and have access to a vehicle due to location

Are you driven by achieving results and confident in working towards key performance indicators (KPIs)? Our client is currently seeking a Customer Service Administrator to join their team on a permanent basis. As a Customer Service Administrator, you will play a crucial role in supporting emotionally sensitive individuals through telephone and face-to-face advice.

This fast-paced environment demands resilience and adaptability, as you'll be working with the Regional Assistant Manager to re-prioritise your tasks based on evolving needs and priorities.

To succeed in this role, you should be target driven, friendly, and possess proven experience of working under pressure and within deadlines. If you thrive in a dynamic working environment and are eager to make a difference, we want to hear from you!

Responsibilities include:

• Supporting vulnerable individuals with completing applications accurately and within required KPIs and timescales
• Providing detailed induction briefings and offering advice and guidance to clients throughout the process
• Collaborating with the regional team to ensure compliance with regulatory requirements, health and safety standards, and policies
• Ensuring clients are aware of eligibility criteria and their obligations to provide supporting evidence within specified timescales
• Handling inbound and outbound calls effectively, while maximising support provided to those in need
• Undertaking casework, including complex or safeguarding cases, as required
• Maintaining accurate case records, completing case follow-ups within prescribed time scales, and conducting necessary administrative tasks
• Providing face-to-face outreach support for clients with additional needs as scheduled at designated locations

Qualifications and Skills:

• Ability to provide a service to clients over the phone, overcoming any language barriers
• Experience working towards challenging performance KPIs
• Proven experience of providing advice and support in sensitive and emotionally demanding situations
• Ability to work under pressure and meet deadlines
• Empathetic approach to assisting individuals facing transition and uncertainty
• Ability to learn quickly and adapt to change

Recruitment Process:

• Counter Terrorism Check (CTC) is required - this will be complete by the client on your behalf
• A fully enhanced DBS certificate is required
• Must have 5 years continuous residency in the UK
• A valid passport

Join our client's team and be part of a dynamic organisation that values its employees' well-being and personal growth. Apply now and make a positive impact on vulnerable individuals in our community!

Please note that due to the high volume of applications, only successful candidates will be contacted for interviews.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

• Handle incoming telephone calls and respond to customer enquiries in a professional and timely manner
• Support order processing and manage customer accounts
• Liaise with internal departments to ensure customer requirements are met efficiently
• Carry out general administrative tasks related to customer service and sales support
• Maintain accurate records of customer interactions and transactions

• Previous experience in a customer service or office support role
• Familiarity with Amazon Vendor Central or similar platforms is highly desirable
• Proficiency in Microsoft Office (Word, Excel, Outlook)

• Strong communication and interpersonal skills
• Excellent attention to detail and organisational ability
• A team player who can also work independently
• Positive, solutions-focused attitude

• Life Insurance - 3 x Salary
• Salary Sacrifice Pension Scheme
• Bupa Cash Plan
• 28 days holiday plus Statutory Bank Holidays
• Access to a Learning Management System
• On-site parking

• Handle incoming telephone calls and respond to customer enquiries in a professional and timely manner
• Support order processing and manage customer accounts
• Liaise with internal departments to ensure customer requirements are met efficiently
• Carry out general administrative tasks related to customer service and sales support
• Maintain accurate records of customer interactions and transactions

• Previous experience in a customer service or office support role
• Familiarity with Amazon Vendor Central or similar platforms is highly desirable
• Proficiency in Microsoft Office (Word, Excel, Outlook)

• Strong communication and interpersonal skills
• Excellent attention to detail and organisational ability
• A team player who can also work independently
• Positive, solutions-focused attitude

• Life Insurance - 3 x Salary
• Salary Sacrifice Pension Scheme
• Bupa Cash Plan
• 28 days holiday plus Statutory Bank Holidays
• Access to a Learning Management System
• On-site parking

Customer Service Representative £27,000 + Quarterly Bonus
Location: Bury St Edmunds | Monday to Friday | Permanent Role
Salary: £7,000 + Quarterly Sales-Related Bonus

A fantastic opportunity has arisen for a Customer Service Representative to join a well-established and growing organisation in the commercial sector. We are seeking a confident, proactive, and customer-focused individual who is passionate about delivering excellent service and building strong client relationships.

The Role
As a Customer Service Representative, you'll be the first point of contact for clientsproviding expert support, handling enquiries, processing orders, and ensuring a seamless customer experience from start to finish. This is a great opportunity for someone who thrives in a fast-paced environment and enjoys working as part of a collaborative team.

Key Responsibilities
•Respond promptly and professionally to customer enquiries via phone, email, and other channels.
•Resolve customer issues with empathy and efficiency.
•Accurately process orders, forms, and requests.
•Maintain detailed records of customer interactions and transactions.
•Work closely with internal teams to meet customer needs.
•Provide insights and feedback to improve service processes.
•Stay up to date on product knowledge and company offerings.

Ideal Candidate
•Previous experience in customer service, order handling, or support roles.
•Calm, empathetic, and solutions-driven approach to customer interactions.
•Strong communication skillsboth verbal and written.
•Confident using CRM systems, applications, and social media platforms.
•Organised, detail-oriented, and able to multitask effectively.
•Self-motivated and capable of working both independently and in a team.
•Energetic with a passion for providing exceptional service.

What's on Offer
•Competitive salary of £27,000 per annum
•Quarter bonus based on sales performance
•Full-time, Monday to Friday working hours
•Supportive onboarding and training
•Career development opportunities within a stable and growing business

Ready to apply?
If you're enthusiastic about customer service and looking for a role where you can truly make an impact, we want to hear from you! Apply today or contact our recruitment team for more information.

Customer Service Advisor- Be the customer's first point of contact and work with a great hire desk team. Join a leading provider of plant and tool hire to the construction and civil engineering sectors to work at their office local to Billericay.

Benefits for the Customer Service Advisor:

• Basic salary of up to £30k! 
• No weekend work!
• 25 days holiday plus bank holidays 
• Pension Scheme
• Company bonus scheme
• Free on-site Parking!
• Company health benefit scheme

Responsibilities of the Customer Service Advisor:

• Dealing with customer enquiries 
• Organising on/off hires of equipment 
• Providing quotations and prices 
• Build and maintain strong relationships with customers 
• Keep the system and records updated on the status of equipment 

The Customer Service Advisor may have experience within hire, rental, builders merchants, plumbing or timber merchants, construction, engineering or related sectors. 

You may have worked as a customer service advisor, order processor, Hire Controller, Service Controller, Service administrator or similar. 

Hit the APPLY button now to be considered or find out more information about this Customer Service Advisor role by calling Gina on (phone number removed) or (url removed)

• Maintaining contact for your assigned clients
• Acting as a key link between teams to deliver excellent service
• Building and maintaining strong client relationships
• Handling service issues per company quality standards
• Retaining and growing existing client accounts
• Logging all client interactions in the CRM system
• Monitoring competitor activity and update CRM
• Supporting with other tasks as needed by the business
• Attending events and promote the company
• Working to performance targets (KPIs)
• Promoting the business internally and externally

• Strong written and verbal communication
• Well organised
• Problem solver, works well under pressure
• Customer service experience
• Used to fast paced, target-driven work