452 Customer Service Representatives jobs in Colwyn Bay

Hi,

Do you have experience providing customer service within an administrative role? Do you consider yourself to be an asset to a busy team and IT literate? Are you based in or around Shotton?
TATA Steel are seeking a Customer Service Representative to initially join their team on a temporary basis. The successful applicant will be an approachable individual with good IT literacy and excels at providing customer service.

Salary:24,000 per annum, Band G. 12.31ph
Location:TATA Steel, Shotton Works, Shotton Records Centre, Deeside CH5 2NH (on site)
Contract Length:6 months initially
Hours:37.5 per week, Monday to Friday, standard office hours
Start: ASAP, pending the result of a medical assessment which does include a drug and alcohol test

Role Responsibilities:

• Handling customer queries and signposting customers to further support
• Order entry on internal systems
• Using Excel for data management
• Managing delivery queries and escalating if required
• General administrative tasks
• Working collaboratively in a growing team
• Adhering to UK Health and Safety legislation at all times

Essential Requirements:

• Computer literacy (training will be provided on bespoke systems)
• Strong written and verbal communication
• High attention to detail
• Previous office environment experience
• Confidence in problem solving and handling complaints
• Ability to work in a fast-paced environment

Benefits:

• Access to retail and restaurant discounts with major retailers
• On site free parking
• Opportunity to develop by being part of additional courses and training
• Access to Employee Assistance programme for mental, physical and financial support
• Dedicated team throughout your journey in the role
• Opportunity to progress into a permanent position

All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check.

Job Title: Administrator
Location: Holywell
Pay Rate: 13 p/hour
Contract Details: Temporary, 6-8 weeks

Hours: Monday-Friday, 8am-4pm/8.30am-4.30pm

Join a dynamic team dedicated to transforming homes into energy-efficient havens!

Responsibilities:
As our Contracts Administrator, you will play a pivotal role in ensuring our projects run smoothly and efficiently. Your key responsibilities will include:

• Managing and processing contracts, ensuring compliance with legal and regulatory requirements.
• Collaborating with project teams to track project progress and deliverables.
• Assisting in the preparation of contract documents and amendments.
• Communicating effectively with stakeholders to resolve any issues or queries.
• Maintaining accurate records and documentation to support project execution.

What We're Looking For:
We seek an organised, detail-oriented professional with:

• Proven experience in administration
• Strong communication and interpersonal skills.
• A proactive approach to problem-solving and a keen eye for detail.
• The ability to multitask and thrive in a fast-paced environment.

Why Join Us?

• Be part of a forward-thinking team making a real impact in the fight for energy efficiency and Net Zero homes.
• Enjoy a vibrant workplace culture that values innovation, teamwork, and social impact.
• Free Parking!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

This position is permanent, full time and based in our Bangor (Northern Ireland) office.

Starting salary of £32,000, moving to £4,000 after 12 months - subject to performance conditions having been met.

Annual bonus of up to 667 (paid quarterly) based on SLA/KPI achievements.

Working Hours:

Your contract will be for 37.5 hours per week, consisting of 5 x 8hr shifts including a 45 minute break.

Your shift will rotate between early, mid and late starts on a monthly basis.

e.g.

Month 1: 8am - 4pm

Month 2: 10am - 6pm

Month 3: 1pm - 9pm (October - April) / 2pm - 10pm (May - September)

Your working week will usually be Monday - Friday.

During the summer peak period one month of 10am - 6pm will be replaced by 11am - 7pm.

If the night supervisor is off, the late shift will be 3pm - 11pm.

Responsibilities:

• Supervising the CS team, ensuring all is running smoothly with regards to task assignment, SLA / KPIs and breaks. Depending on your shift, you may also be required to assign tasks and draw up a break rota.
• Assisting the team with questions and escalations.
• Assisting with general CS workload as required.
• Shared CSS tasks such as complaint handling and goodwill assessment.
• Daily review of any tasks for which you have been appointed the CS management team key person.
• You may from time to time be asked to assist with other duties such as the training of new recruits.

Requirements

With over 100,000 reviews averaging 4.7 / 5, we are the highest reviewed service of our kind worldwide and this has been achieved through providing the highest level of customer service.

A typical day will require you to manage team members within the office, as well as interacting with customers and courier partners via phone and emails.

This position is open for applications from those within and outside of the company. If applying from outside of the company, experience of working in a customer service management team position, or a similar position which included team management and handling customer escalations, will be required. If applying from within the company, and you do not have customer service management team experience from a prior role, applications are still welcome and instead your track record within the company, including particularly with regards to handling escalated customers will be taken into account.

As a technology-based business, our customer service team consists of less than 50 colleagues. We are a business where you will help and support our customers globally, whilst knowing everyone you work with.

Successful candidates will be able to demonstrate the following:

• A professional yet friendly and engaging way with team members and customers.
• The ability to construct well-written emails in good time.
• An excellent telephone manner allowing them to speak clearly with international customers and couriers by phone.
• The ability to think on their feet and remain calm under pressure.

GCSE Maths & English grades A - C is a minimum requirement, while A-levels grades A - C or an undergraduate degree is preferred.

Experience with PCs on a day-to-day basis is required, successful candidates will be working with our in-house software to manage active orders on the service. Training will be provided however it is important that candidates have previous experience in this area and their application should reflect this.

As part of the interview process candidates may undertake several short tests including, typing, spelling & grammar.

Equality Statement: We are an equal opportunities employer and welcome applications from all suitably qualified persons. Should you be invited for interview, if you require any reasonable adjustments please let us know at that time.

Benefits

Salary Progression

While public sector pay freezes have seen many peoples' wages stand still, over the last 4 years our Supervisor wages have risen by a massive 61%.

Health and Well being

Benenden Private Healthcare

Including;

• 24/7 GP Helpline
• 24/7 Mental Health Helpline
• Medical Diagnostics
• Medical Treatment
• Physiotherapy
• & much more

Please visit Benenden directly for more information.

Free Annual Eye Test

Working Environment

On site car parking with FREE electric car charging

Our new Bangor office is built and equipped for purpose; from state of the art sound dampening, to multi-point adjustable chairs and free tea & coffee only a few feet from any desk:

Team Nights Out

In recent years our team has enjoyed many good nights out including Cabaret Supper Club and VIP suites in the SSE Arena for shows such as Michael McIntyre and Kevin Bridges.

This position is permanent, full time and based in our Bangor (Northern Ireland) office.

Starting salary of £36,000, moving to £38,000 after 12 months - subject to performance conditions having been met.

Annual Bonus of up to 10% of salary. 5% based on SLA/KPI achievement and 5% based on company wide revenue targets.

Working Hours:

Your contract will be for 37.5 hours per week, consisting of 5 x 8hr shifts including a 45 minute break.

Your working days will usually be Monday - Friday and the will rotate month about between 9am - 5pm and 10am - 6pm.

During the summer peak (May - September) two of your 10am - 6pm months will be replaced with 11am - 7pm.

The CS Team operates 7 days and 24hrs on weekdays, in order to effectively perform your role as Assistant Team Manager you will be required to visit shifts outside of those which you normally work.

In each quarter of the year you will be required to work the following on dates set by the company:

• 2 full night shifts
• 3 full late evening shifts 2pm – 10pm (or later i.e. 3pm, 4pm, 5pm starts would also be acceptable)
• 1 full weekend shift or 2 half weekend shifts

Responsibilities:

• Assigning of frontline support and other tasks.  
• Break planning.
• Assigning of shared Supervisor tasks such as complaints handling and goodwill assessment.
• Assisting the team manager on tasks such as rota planning, annual leave management, unauthorised absence planning and recruiting.
• Acting as the escalation point for the Supervisors.
• Management key person for customer service SLAs /KPIs, across the entire 24hr and 7 days operation.
• Assisting with any other CS workload as required by the Team Manager.
• You may from time to time be asked to assist with other duties such as the training of new recruits.

Requirements

With over 100,000 reviews averaging 4.7 / 5, we are the highest reviewed service of our kind worldwide and this has been achieved through providing the highest level of customer service.

A typical day will require you to manage team members within the office, as well as interacting with customers and courier partners via phone and emails.

This position is open for applications from those within and outside of the company. If applying from outside of the company, experience of working in a customer service management team position, or a similar position which included team management and handling customer escalations, will be required.

If applying from within the company, at least 2 years experience as a Customer Service Team Supervisor is required.

As a technology-based business, our customer service team consists of less than 50 colleagues. We are a business where you will help and support our customers globally, whilst knowing everyone you work with.

Successful candidates will be able to demonstrate the following:

• A professional yet friendly and engaging way with team members and customers.
• The ability to construct well-written emails in good time.
• An excellent telephone manner allowing them to speak clearly with international customers and couriers by phone.
• The ability to think on their feet and remain calm under pressure.

GCSE Maths & English grades A - C is a minimum requirement, while A-levels grades A - C or an undergraduate degree is preferred.

Experience with PCs on a day-to-day basis is required, successful candidates will be working with our in-house software to manage active orders on the service. Training will be provided however it is important that candidates have previous experience in this area and their application should reflect this.

As part of the interview process candidates may undertake several short tests including, typing, spelling & grammar.

Equality Statement: We are an equal opportunities employer and welcome applications from all suitably qualified persons. Should you be invited for interview, if you require any reasonable adjustments please let us know at that time.

Benefits

Salary Progression

While public sector pay freezes have seen many peoples' wages stand still, over the last 4 years our Supervisor wages have risen by a massive 61%.

Health and Well being

Benenden Private Healthcare

Including;

• 24/7 GP Helpline
• 24/7 Mental Health Helpline
• Medical Diagnostics
• Medical Treatment
• Physiotherapy
• & much more

Please visit Benenden directly for more information.

Free Annual Eye Test

Working Environment

On site car parking with FREE electric car charging

Our new Bangor office is built and equipped for purpose; from state of the art sound dampening, to multi-point adjustable chairs and free tea & coffee only a few feet from any desk:

Team Nights Out

In recent years our team has enjoyed many good nights out including Cabaret Supper Club and VIP suites in the SSE Arena for shows such as Michael McIntyre and Kevin Bridges.