40 Customer Service Representatives jobs in Craigavon
Customer Support Specialist
BT1 5ED Belfast, Northern Ireland
£24000 Annually
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Our client is seeking a dedicated and empathetic Customer Support Specialist to join their team. This role focuses on providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive experience with our client's products and services. You will be an integral part of a supportive team, acting as the first point of contact for customer needs. Responsibilities include responding to customer queries via phone, email, and chat, troubleshooting problems, providing product information, and escalating complex issues when necessary. The ideal candidate will possess excellent communication and interpersonal skills, patience, and a genuine desire to help others. Previous experience in customer service or a related field is beneficial. You should be adept at managing multiple tasks, remaining calm under pressure, and maintaining a professional demeanor at all times. This position offers the flexibility of being fully remote, allowing you to contribute to customer satisfaction from anywhere.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and provide timely and accurate information.
- Resolve customer issues and complaints with professionalism and efficiency.
- Troubleshoot product or service problems and guide customers through solutions.
- Document customer interactions and resolutions in the CRM system.
- Escalate unresolved issues to the appropriate internal teams.
- Educate customers on product features and benefits.
- Contribute to building strong customer relationships.
- Adhere to company policies and customer service standards.
- Identify opportunities to improve the customer experience.
- Proven customer support or client service experience.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Patience and empathy when dealing with customers.
- Ability to manage time effectively and handle multiple inquiries simultaneously.
- Proficiency in using customer service software and tools.
- Self-motivated and able to work effectively in a remote team environment.
- High school diploma or equivalent; further education is a plus.
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Senior Customer Support Specialist
BT2 7DE Belfast, Northern Ireland
£28000 Annually
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Our client, a rapidly growing technology company renowned for its innovative software solutions, is seeking an experienced Senior Customer Support Specialist to join their vibrant team in Belfast, Northern Ireland, UK . This role requires a proactive and empathetic individual with a passion for delivering exceptional customer service. You will be responsible for handling complex technical inquiries, resolving customer issues efficiently, and contributing to the continuous improvement of our support processes. This hybrid role offers a balance between working from home and collaborating with your team in our modern Belfast office.
Responsibilities:
Qualifications:
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat, resolving complex issues related to our software products.
- Diagnose and troubleshoot software problems, identifying root causes and implementing effective solutions.
- Escalate unresolved issues to the appropriate internal teams (e.g., development, engineering) with clear documentation.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Train and mentor junior support staff, sharing best practices and product knowledge.
- Identify trends in customer inquiries and feedback, providing insights to product development teams for service improvements.
- Manage customer relationships, ensuring a high level of satisfaction and retention.
- Participate in proactive customer outreach and engagement initiatives.
- Assist in the development and implementation of new support strategies and tools.
- Contribute to team goals and objectives, striving for excellent performance metrics.
Qualifications:
- Proven experience in a customer support or technical helpdesk role, preferably within the software industry.
- Demonstrable experience handling escalated customer issues and complex technical problems.
- Excellent communication, interpersonal, and active listening skills.
- Strong analytical and problem-solving abilities, with a keen attention to detail.
- Proficiency in using CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Familiarity with SaaS products and cloud-based technologies is advantageous.
- Ability to explain technical concepts clearly to non-technical users.
- A customer-centric approach with a genuine desire to help others.
- Ability to work effectively both independently and as part of a collaborative team.
- Experience in training or mentoring team members is a plus.
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1
Senior Customer Support Specialist
BT1 1AA Belfast, Northern Ireland
£32000 Annually
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Our client is seeking an experienced Senior Customer Support Specialist to join their dynamic team in Belfast, Northern Ireland, UK . This pivotal role involves providing exceptional support to a diverse customer base, ensuring timely and effective resolution of inquiries. You will be responsible for handling escalated customer issues, mentoring junior team members, and contributing to the continuous improvement of customer service processes. Key responsibilities include managing inbound customer communications via phone, email, and chat; troubleshooting technical and non-technical queries; documenting all customer interactions accurately in the CRM system; identifying recurring customer issues and providing feedback to relevant departments for product or service enhancements; and developing and updating support documentation and FAQs. The ideal candidate will possess a proven track record in customer service, strong problem-solving abilities, and excellent communication skills. A deep understanding of customer service best practices and a passion for delivering outstanding customer experiences are essential. Previous experience in a lead or supervisory role within a customer support environment is highly desirable. The role requires a proactive approach to identifying customer needs and a commitment to exceeding expectations. You will be part of a collaborative team environment where your contributions are valued and opportunities for professional growth are abundant. This position offers a hybrid work model, blending in-office collaboration with remote flexibility, allowing for a balanced work-life integration. Join us and be a part of a company that prides itself on its customer-centric approach.
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Senior Customer Support Specialist
BT2 7DS Belfast, Northern Ireland
£28000 Annually
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Our client is seeking an experienced and empathetic Senior Customer Support Specialist to provide exceptional technical assistance and customer service. This role is primarily remote, allowing you to support our valued customers from the comfort of your home office. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and ensuring a high level of customer satisfaction. Your duties will include responding to customer queries via phone, email, and chat, diagnosing and resolving software and hardware issues, and escalating more complex problems to appropriate departments. You will also contribute to the knowledge base, create support documentation, and provide feedback to the product development team. The ideal candidate will possess outstanding communication and interpersonal skills, a patient and customer-centric approach, and a strong aptitude for problem-solving. Previous experience in a customer support or technical helpdesk role, with a proven ability to handle challenging situations, is essential. Familiarity with CRM software and remote support tools is highly desirable. A minimum of 3 years of relevant experience is required. This is an excellent opportunity for a dedicated support professional to make a significant impact in a remote-first environment.
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3
Customer Support Team Lead
BT2 7GS Belfast, Northern Ireland
£28000 Annually
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Our client, a reputable financial services provider, is looking for a motivated and experienced Customer Support Team Lead to manage their dedicated customer service team in Belfast, Northern Ireland, UK . This role is instrumental in ensuring the delivery of exceptional customer support and maintaining high levels of customer satisfaction. You will be responsible for supervising daily operations, coaching and developing team members, managing performance, and handling escalated customer issues. The Team Lead will also be involved in process improvements to enhance the overall customer experience.
Key responsibilities:
The ideal candidate will have a minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or team lead capacity. Previous experience in a financial services or call center environment is highly desirable. Excellent communication, interpersonal, and problem-solving skills are essential. Strong leadership abilities and the capacity to motivate and develop a team are required. Proficiency in CRM software and MS Office Suite is necessary. This is a fantastic opportunity to take on a leadership role and make a significant impact on customer relations in a supportive environment.
Key responsibilities:
- Supervise and guide a team of customer service representatives.
- Monitor team performance, provide regular feedback, and conduct performance reviews.
- Train new hires and provide ongoing coaching and development to existing staff.
- Handle complex customer inquiries and complaints, resolving them efficiently and effectively.
- Ensure adherence to company policies and service level agreements (SLAs).
- Identify trends in customer issues and provide feedback for service improvement.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Manage team schedules and ensure adequate coverage.
- Generate reports on team performance and key customer service metrics.
- Foster a positive and productive team environment.
The ideal candidate will have a minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or team lead capacity. Previous experience in a financial services or call center environment is highly desirable. Excellent communication, interpersonal, and problem-solving skills are essential. Strong leadership abilities and the capacity to motivate and develop a team are required. Proficiency in CRM software and MS Office Suite is necessary. This is a fantastic opportunity to take on a leadership role and make a significant impact on customer relations in a supportive environment.
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Senior Customer Support Specialist
BT9 7GE Belfast, Northern Ireland
£28000 Annually
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Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team. This is a fully remote, permanent position offering the flexibility to work from anywhere within the UK. As a Senior Customer Support Specialist, you will be instrumental in providing exceptional assistance to our diverse customer base, resolving complex technical issues, and contributing to the continuous improvement of our support processes. You will act as a point of escalation for challenging customer inquiries, ensuring timely and satisfactory resolutions.
Key responsibilities include:
The ideal candidate will possess a minimum of 3 years of experience in a customer-facing support role, preferably within a technology or SaaS environment. Excellent communication, problem-solving, and interpersonal skills are essential. A strong understanding of remote work tools and collaboration platforms is highly desirable. You must be proactive, self-disciplined, and capable of managing your workload effectively in a remote setting. Experience with ticketing systems like Zendesk or Salesforce Service Cloud is a plus. This role is perfect for someone who thrives in a collaborative, yet independent, work environment and is passionate about delivering outstanding customer experiences. The opportunity to contribute significantly to a growing company and develop your career in customer support is substantial.
Key responsibilities include:
- Handling inbound customer queries via multiple channels (email, live chat, phone), demonstrating empathy and professionalism at all times.
- Investigating and resolving technical and non-technical customer issues, often requiring in-depth product knowledge and troubleshooting skills.
- Escalating complex issues to relevant departments and ensuring follow-up until resolution.
- Documenting customer interactions, feedback, and reported issues accurately in our CRM system.
- Developing and maintaining comprehensive knowledge base articles and FAQs to empower customers and internal teams.
- Providing training and mentorship to junior support staff, sharing best practices and product insights.
- Identifying trends in customer inquiries and providing feedback to product development and management teams to drive service enhancements.
- Participating in team meetings, contributing to process improvement initiatives, and maintaining high standards of service delivery.
- Ensuring all customer data is handled in compliance with GDPR and other relevant data protection regulations.
- Adhering to established service level agreements (SLAs) to guarantee prompt and effective customer support.
The ideal candidate will possess a minimum of 3 years of experience in a customer-facing support role, preferably within a technology or SaaS environment. Excellent communication, problem-solving, and interpersonal skills are essential. A strong understanding of remote work tools and collaboration platforms is highly desirable. You must be proactive, self-disciplined, and capable of managing your workload effectively in a remote setting. Experience with ticketing systems like Zendesk or Salesforce Service Cloud is a plus. This role is perfect for someone who thrives in a collaborative, yet independent, work environment and is passionate about delivering outstanding customer experiences. The opportunity to contribute significantly to a growing company and develop your career in customer support is substantial.
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5
Remote Customer Support Specialist
BT1 1AA Belfast, Northern Ireland
£25000 Annually
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Our client is seeking a dedicated and empathetic Remote Customer Support Specialist to join their expanding virtual team, supporting customers across the UK. This role is entirely remote, offering the flexibility to work from home. You will be the primary point of contact for customers, providing timely and effective assistance via phone, email, and live chat. Responsibilities include resolving customer inquiries, troubleshooting technical issues, processing orders and returns, updating customer records, and escalating complex problems to appropriate departments. The ideal candidate will possess exceptional communication skills, a patient and customer-centric approach, and a genuine desire to help others. Previous experience in customer service or a call centre environment is highly desirable, along with familiarity with CRM software and ticketing systems. You must have a reliable internet connection, a quiet home office environment, and the ability to work independently and manage your time effectively. We are looking for individuals who are proactive, detail-oriented, and committed to delivering outstanding customer experiences. This is a fantastic opportunity to build a career in customer support with a company that values its employees and offers continuous training and development. Join our remote-first team and make a real difference in the lives of our customers, all from the comfort of your own home.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via multiple channels (phone, email, chat).
- Provide first-line technical support and troubleshooting.
- Process customer orders, returns, and exchanges.
- Maintain accurate customer records in the CRM system.
- Escalate issues to senior support staff or relevant departments.
- Identify and address customer needs to ensure satisfaction.
- Follow communication guidelines and protocols.
- Contribute to team knowledge base and process improvements.
- Achieve key performance indicators (KPIs) for customer satisfaction and resolution times.
- Previous customer service experience preferred.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with computers and common software applications.
- Ability to work independently and manage workload effectively.
- High school diploma or equivalent; further education a plus.
- Must have a reliable internet connection and a dedicated workspace.
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6
Remote Customer Support Lead
BT1 1AA Belfast, Northern Ireland
£30000 Annually
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Our client is looking for an enthusiastic and experienced Remote Customer Support Lead to manage and elevate their customer service operations from the comfort of your own home. As a fully remote position, you will lead a dedicated team of customer support representatives, ensuring exceptional service delivery and customer satisfaction. Your primary focus will be on guiding the team, resolving complex customer issues, and continuously improving support processes and efficiency.
You will be instrumental in setting the tone for customer interactions, fostering a positive and supportive team environment, and ensuring adherence to service level agreements. This role requires strong leadership capabilities, excellent communication skills, and a deep understanding of customer service best practices. You will analyze customer feedback, identify trends, and implement solutions to enhance the overall customer experience.
Key Responsibilities:
Qualifications:
If you are passionate about delivering outstanding customer service and possess the leadership skills to guide a remote team, this is a fantastic opportunity to contribute to our client's success.
You will be instrumental in setting the tone for customer interactions, fostering a positive and supportive team environment, and ensuring adherence to service level agreements. This role requires strong leadership capabilities, excellent communication skills, and a deep understanding of customer service best practices. You will analyze customer feedback, identify trends, and implement solutions to enhance the overall customer experience.
Key Responsibilities:
- Lead, train, and mentor a remote team of customer support agents.
- Manage daily support operations, ensuring timely and effective resolution of customer inquiries via phone, email, and chat.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Monitor team performance, provide regular feedback, and conduct performance reviews.
- Handle escalated customer issues and complaints with professionalism and efficiency.
- Analyze customer feedback and support data to identify areas for improvement in products and services.
- Create and update knowledge base articles and customer support documentation.
- Collaborate with other departments (e.g., product, sales) to address customer needs and feedback.
- Ensure team compliance with company policies and procedures.
- Drive continuous improvement initiatives within the customer support function.
Qualifications:
- Proven experience in a customer service role, with at least 2 years in a team lead or supervisory capacity.
- Demonstrated ability to lead and motivate a remote team.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency with customer support software (CRM, helpdesk systems) and remote collaboration tools.
- Strong understanding of customer service principles and best practices.
- Ability to work independently and manage time effectively in a remote environment.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- A patient and empathetic attitude towards customers.
If you are passionate about delivering outstanding customer service and possess the leadership skills to guide a remote team, this is a fantastic opportunity to contribute to our client's success.
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7
Senior Customer Support Specialist
BT7 1AA Belfast, Northern Ireland
£28000 Annually
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Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in **Belfast, Northern Ireland, UK**. This role is crucial in ensuring exceptional customer service and support, acting as a key point of contact for client inquiries and issues. You will be responsible for managing and resolving complex customer problems, providing timely and effective solutions, and contributing to the overall improvement of customer satisfaction.
Key responsibilities include:
The ideal candidate will possess:
This is an exciting opportunity to join a growing company and make a significant impact on their customer service delivery. If you are passionate about providing outstanding customer experiences and possess the required skills and experience, we encourage you to apply.
Key responsibilities include:
- Handling inbound customer queries via phone, email, and live chat with professionalism and empathy.
- Troubleshooting and diagnosing customer issues, escalating complex problems to relevant departments when necessary.
- Maintaining accurate records of customer interactions and transactions in the CRM system.
- Developing and implementing strategies to improve customer service processes and efficiency.
- Training and mentoring junior customer support team members.
- Gathering customer feedback to identify areas for product and service enhancement.
- Ensuring all customer interactions adhere to company standards and service level agreements (SLAs).
- Proactively identifying potential customer issues and implementing preventative measures.
- Collaborating with other departments, such as sales and technical support, to ensure a seamless customer experience.
- Staying up-to-date with product knowledge and industry best practices.
The ideal candidate will possess:
- Proven experience in a customer service or helpdesk role, preferably in a senior capacity.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- A strong understanding of customer service principles and best practices.
- The ability to remain calm and effective under pressure.
- A proactive and results-oriented approach.
- Experience in mentoring or leading a small team would be advantageous.
- Familiarity with IT support processes is a plus.
This is an exciting opportunity to join a growing company and make a significant impact on their customer service delivery. If you are passionate about providing outstanding customer experiences and possess the required skills and experience, we encourage you to apply.
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8
Lead Customer Support Specialist
BT1 5GG Belfast, Northern Ireland
£30000 Annually
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Our client, a rapidly expanding tech firm renowned for its exceptional customer service, is looking for a Lead Customer Support Specialist to spearhead their remote support operations. This is a fully remote position, offering the opportunity to make a significant impact on customer satisfaction and retention. As a Lead, you will be instrumental in guiding and mentoring a team of customer support professionals, ensuring the delivery of timely, accurate, and empathetic assistance to our valued users. Your responsibilities will include handling complex customer inquiries escalated from the support team, developing and refining support documentation and knowledge bases, and identifying trends in customer feedback to drive service improvements. You will work closely with product and engineering teams to report and resolve technical issues efficiently. The ideal candidate will have a minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or lead role. Exceptional communication, problem-solving, and interpersonal skills are paramount. Proficiency in using CRM software and helpdesk ticketing systems is essential. This role demands a proactive approach to customer care, a commitment to continuous learning, and the ability to thrive in a fast-paced, virtual team environment. You will contribute to building a strong, customer-centric culture within the company, ensuring every interaction reflects our client's dedication to excellence. The ability to manage your time effectively, prioritize tasks, and maintain high performance standards while working remotely is crucial for success in this role. Join us in shaping the future of customer support for a company that truly values its people and its customers.
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