146 Customer Service Representatives jobs in Croydon

Edward Mann are hiring for an excellent Client Relations Manager to join a successful client within the Property sector. Job Description: Client Relations Manager We are seeking a proactive and detail-driven Client Relations Manager to join our team in London. This role involves serving as the primary point of contact for clients, ensuring exceptional service and operational efficiency. You will be responsible for managing client documentation, compliance, and partnership agreements, while fostering strong, trust-based relationships. Regular client interaction will include addressing questions, concerns, and guiding them through processes, ensuring all documentation meets regulatory and company standards. You will support the sales process by identifying client needs and collaborating with the sales team to explore growth opportunities. In addition, you will contribute to business development campaigns and uncover new value propositions for both existing and prospective channels. Your work will also involve gathering client feedback to improve processes and enhance the company's reputation. This position requires strong organizational skills, problem-solving abilities, and a proactive approach to client satisfaction and business success. Key Objectives: Organize and manage all required documentation to facilitate the sales process. Act as a liaison between clients, developers, and legal professionals, providing clear guidance and ensuring all parties understand processes and documentation. Oversee and support the progression of sales through timely follow-ups and clear communication. Address client inquiries related to property details, reducing the need for developer involvement. Keep stakeholders motivated and aligned to meet scheduled deadlines for project exchanges. Core Responsibilities: Provide regular updates to the sales team on the status of their clients. Maintain consistent communication with clients and internal teams about project developments. Monitor sales progress through completion and promptly address inquiries from clients and agents. Manage and follow up on departmental invoicing, ensuring all records are updated across internal systems (e.g., CRM, shared drives). Take the initiative to ensure performance standards are consistently met. Education: Bachelor’s degree in business administration or a related field, or demonstrated experience in client and vendor relationship management. Skills and Requirements: Fluency in English and French, with excellent verbal and written communication skills. Strong numerical skills and the ability to work effectively with clients and team members. Motivated to learn new concepts and take on new projects. A proactive, hands-on approach with a strong sense of initiative and problem-solving. Positive energy and a can-do attitude, with a willingness to collaborate and make an impact as part of the team. For more information please apply ASAP! Edward Mann Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Edward Mann Ltd is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.

**Group Details:**
An exciting entry-level opportunity has arisen to join Tradeweb's European Client Relations Team, with a particular focus for the French region. The role is based in London. Working in a challenging and dynamic environment, you will be someone who has an interest in starting a career in financial services, who enjoys working in a team environment and is motivated to learn new things.
**Job Responsibilities:**
**Operational support to the institutional clients:**
+ Be responsible for the operational onboarding of new customers, setting up users' profiles, and adjusting users' accesses.
+ Assist in any billing or regulatory configuration on various client types and across regions.
+ Assist clients with troubleshooting around daily usage inquiries.
+ Coordinate with clients' Back and Middle offices to configure the relevant post-trade solutions, tailored to their transaction reporting and monitoring requirements.
+ Participate in client calls to discuss their workflows and expectations on our pre-trade, trading and post-trade offerings.
+ Monitor and answer any incomings on chats, emails or phone.
**Administrative support to the internal teams:**
+ Participate in building guides on new functionalities and updating current protocols to stay up-to-date with the company growth and market changes.
+ Draft summaries and sales notes after client calls or visits.
+ Actively collate clients' feedback with appropriate internal teams.
+ Provide regular monitoring and updates to the wider teams on reoccurring events and processes.
+ Communicate and coordinate with other teams in the company to help fix issues quickly, answer customers' queries and ensure any set up or update is made in a timely manner.
+ Participate in the training of new joiners and existing members of the team.
**Client Relations:**
+ Provide initial demos of the platform for new Traders or Admin users.
+ Help educate clients on how they could maximize the usage of the platform.
+ Support trading activity and ensure that clients have the necessary information to execute trades.
+ Begin to build relationships with new and existing clients.
+ Provide reliable support to the Sales team and participate in relationship management and the selling of new products/ functionalities to their clients.
+ Deliver Tradeweb's white-glove service.
**Required Qualifications:**
+ Fluency in French and English.
+ Any additional European language is beneficial.
+ Ability to work in a high-pressure, fast-paced environment
+ Good time management skills - able to work efficiently within short timeframes.
+ Technical savvy - able to use trading technology comfortably
+ Strong attention to detail - Accurate and conscientious
+ Team player - Excellent interpersonal skills - Ability to collaborate with more junior and senior people comfortably.
+ Strong independent worker - ability to take ownership & responsibility of tasks and projects with minimal involvement of other members of the team.
+ High self-motivation - always go the extra mile
+ Good knowledge of Microsoft Office (especially Outlook, Word, Excel and PPT), any additional technical skills or experiences related to data management will be beneficial.
+ Strong interest in financial markets and willingness to build knowledge across the markets offered on Tradeweb.
+ Experience or exposure to a client-focused position preferred.
**The working hours are 8am-5.30pm.**
**About Tradeweb:**
Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500 clients - including the world's largest banks, asset managers, hedge funds, insurance companies, wealth managers and retail clients -- in more than 65 countries across the globe. Since our first trade in 1998, we have helped transform and electronify the fixed income markets. Tradeweb is a culture built on innovation, creativity and collaboration. Through a combination of very talented and driven people, innovative products and solutions, cutting-edge technology, market data, and a vast network of clients, we continue to work together to improve the way financial markets trade.
Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.
Tradeweb values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.
**Private Policy Statement Link:**

Job Description

Edward Mann are hiring for an excellent Client Relations Manager to join a successful client within the Property sector.

Job Description: Client Relations Manager

We are seeking a proactive and detail-driven Client Relations Manager to join our team in London. This role involves serving as the primary point of contact for clients, ensuring exceptional service and operational efficiency.

You will be responsible for managing client documentation, compliance, and partnership agreements, while fostering strong, trust-based relationships. Regular client interaction will include addressing questions, concerns, and guiding them through processes, ensuring all documentation meets regulatory and company standards.

You will support the sales process by identifying client needs and collaborating with the sales team to explore growth opportunities. In addition, you will contribute to business development campaigns and uncover new value propositions for both existing and prospective channels.

Your work will also involve gathering client feedback to improve processes and enhance the company's reputation. This position requires strong organizational skills, problem-solving abilities, and a proactive approach to client satisfaction and business success.

Key Objectives:

• Organize and manage all required documentation to facilitate the sales process.
• Act as a liaison between clients, developers, and legal professionals, providing clear guidance and ensuring all parties understand processes and documentation.
• Oversee and support the progression of sales through timely follow-ups and clear communication.
• Address client inquiries related to property details, reducing the need for developer involvement.
• Keep stakeholders motivated and aligned to meet scheduled deadlines for project exchanges.

Core Responsibilities:

• Provide regular updates to the sales team on the status of their clients.
• Maintain consistent communication with clients and internal teams about project developments.
• Monitor sales progress through completion and promptly address inquiries from clients and agents.
• Manage and follow up on departmental invoicing, ensuring all records are updated across internal systems (e.g., CRM, shared drives).
• Take the initiative to ensure performance standards are consistently met.

Education:

• Bachelor’s degree in business administration or a related field, or demonstrated experience in client and vendor relationship management.

Skills and Requirements:

• Fluency in English and French, with excellent verbal and written communication skills.
• Strong numerical skills and the ability to work effectively with clients and team members.
• Motivated to learn new concepts and take on new projects.
• A proactive, hands-on approach with a strong sense of initiative and problem-solving.
• Positive energy and a can-do attitude, with a willingness to collaborate and make an impact as part of the team.

For more information please apply ASAP!

Edward Mann Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Edward Mann Ltd is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.

About our Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, the TeamOur International Fulfilment team supports a globally distributed sales organisation by managing sales order processing and product fulfilment. We ensure accurate billing and timely revenue recognition by overseeing the full order lifecycle-from submission in Salesforce.com through to invoicing.
About the RoleYou will be responsible for validating and processing orders in Salesforce.com, ensuring accuracy and compliance with audit standards. This role involves collaboration across teams and requires strong organisational skills to manage multiple priorities effectively.
Responsibilities
+ Validate and process sales orders in Salesforce.com through to invoicing.
+ Ensure accuracy of quotes and billing to support timely revenue recognition.
+ Build effective working relationships with sales and internal stakeholders to maintain data integrity and governance.
+ Collaborate with fulfilment colleagues to uphold workflows and audit standards.
+ Provide consistent, high-quality support to international customers.
Requirements
+ Ability to manage multiple tasks and meet deadlines independently.
+ Comfortable working under pressure and adapting to changing priorities.
+ Strong attention to detail and analytical thinking.
+ Experience with Salesforce or similar CRM systems.
+ Proficiency in Microsoft Office tools.
+ Collaborative mindset with a focus on delivering value to customers.
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:● Generous holiday allowance with the option to buy additional days● Health screening, eye care vouchers and private medical benefits● Wellbeing programs● Access to a competitive contributory pension scheme● Save As You Earn share option scheme● Travel Season ticket loan● Electric Vehicle Scheme● Optional Dental Insurance● Maternity, paternity and shared parental leave● Employee Assistance Programme● Access to emergency care for both the elderly and children● RECARES days, giving you time to support the charities and causes that matter to you● Access to employee resource groups with dedicated time to volunteer● Access to extensive learning and development resources● Access to employee discounts scheme via Perks at Work
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, the TeamWe're a collaborative and welcoming team with diverse backgrounds, cultures, and experiences. We value mutual support, continuous learning, and knowledge sharing.
About the RoleAs a Customer Support Specialist, you'll provide post-sales technical assistance to customers. This includes installation, troubleshooting, issue resolution, and maintenance of our products and services. You'll work independently and contribute to improving support processes and customer experience.
Responsibilities
+ Investigate and resolve technical issues using data analysis and log file review
+ Reproduce customer issues in test environments and escalate when needed
+ Provide support via phone and digital channels
+ Advocate for customer needs during product development
+ Share knowledge and support colleagues across the team
Requirements
+ Working knowledge of IT systems (e.g. databases, Windows, Linux)
+ Curiosity and a proactive approach to learning new technologies
+ Experience in technical support is helpful but not required
+ Clear communication skills and a collaborative mindset
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Generous holiday allowance with the option to buy additional days
+ Health screening, eye care vouchers and private medical benefits
+ Wellbeing programs
+ Access to a competitive contributory pension scheme
+ Save As You Earn share option scheme
+ Travel Season ticket loan
+ Electric Vehicle Scheme
+ Optional Dental Insurance
+ Maternity, paternity and shared parental leave
+ Employee Assistance Programme
+ Access to emergency care for both the elderly and children
+ RECARES days, giving you time to support the charities and causes that matter to you
+ Access to employee resource groups with dedicated time to volunteer
+ Access to extensive learning and development resources
+ Access to employee discounts scheme via Perks at Work
Learn more about the LexisNexis Risk team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Our client is seeking an empathetic and efficient Customer Support Specialist to join their team in the heart of London, England, UK . This role is crucial in ensuring our customers receive exceptional service and timely resolution to their queries. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a genuine desire to help others. You will be responsible for handling inbound customer inquiries via phone, email, and live chat, providing accurate information, troubleshooting technical issues, and escalating complex problems when necessary. A key part of your role will involve documenting customer interactions and feedback accurately in our CRM system. You'll be expected to develop a deep understanding of our products and services to offer informed support. We are looking for individuals who can remain calm and professional under pressure, demonstrating excellent problem-solving abilities. This position offers the opportunity to contribute significantly to customer satisfaction and retention. You will work closely with other departments, such as sales and technical teams, to ensure a seamless customer experience. The ability to adapt to new systems and processes quickly is essential. We value individuals who are proactive, detail-oriented, and committed to continuous improvement. This role requires a strong team player who can also work autonomously. Your contributions will directly impact our brand reputation and customer loyalty. We are committed to providing a supportive work environment where you can grow your career. If you are passionate about customer service and possess the skills to excel in a fast-paced environment, we encourage you to apply.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate product and service information to customers.
• Troubleshoot and resolve customer issues efficiently.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to appropriate departments when necessary.
• Identify opportunities to improve customer service processes.
• Gather customer feedback and relay it to relevant teams.
• Maintain a high level of customer satisfaction.
• Collaborate with internal teams to resolve customer issues.
• Stay up-to-date with product knowledge and company policies.

Qualifications:

• Previous experience in a customer service or helpdesk role.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency in using CRM software and ticketing systems.
• Ability to multitask and manage time effectively.
• Patient and empathetic approach to customer interactions.
• High school diploma or equivalent required.

Job Description

At Person Centred Software, we’re on a mission to improve the quality of life for people in social care through innovative technology. As a Customer Support Advisor, you’ll be at the heart of this mission — the friendly, knowledgeable voice that our customers turn to when they need help. You’ll be the first point of contact for users of our SaaS products, guiding them through queries, solving problems, and ensuring every interaction leaves them feeling supported, understood, and confident using our solutions.

What You’ll Do

• Serve as the first point of contact for incoming customer inquiries via email, chat, and phone.
• Diagnose and troubleshoot technical and account-related issues, escalating when needed while maintaining ownership of the case.
• Provide clear, easy-to-follow guidance on our products and solutions.
• Maintain a professional, empathetic, and customer-first approach in every interaction.
• Educate customers on features, best practices, and self-service resources to help them get the most from our products.
• Gather and share customer feedback to help improve our products and services.
• Identify recurring issues and recommend process improvements to enhance customer satisfaction.
• Collaborate closely with internal teams to ensure a seamless, consistent support experience.

What You’ll Bring

• Proven experience in customer support, ideally within SaaS or a tech environment.
• Strong troubleshooting skills for SaaS platforms and integrations.
• Experience with APIs, integrations, and cloud-based solutions.
• Familiarity with CRM and support ticketing systems (e.g., Zendesk, Intercom, Freshdesk).
• Excellent written and verbal communication skills, with the ability to explain complex concepts in simple terms.
• A detail-oriented, problem-solving mindset.
• A genuine passion for technology and helping people.
• A commitment to delivering exceptional customer experiences — every time.

What We Offer:

• A base salary of £27,000 and bonus depending on experience
• Modern town centre offices in Guildford
• 25 days holiday
• Net zero pension scheme
• Additional perks including; cycle to work scheme, staff discounts portal and Employee Assistance Programme

At Person Centred Software, we’re leading the digital revolution in social care. Our technology is reshaping an industry that impacts millions—driving efficiency, improving outcomes, and setting new standards. Every day, your work will help modernise and future-proof social care.

Job Description

At Person Centred Software, we’re committed to improving the quality of life for people in social care through innovative technology. As a Customer Support Specialist, you’ll be the welcoming first point of contact for our customers — answering questions, solving simple issues, and making sure every interaction leaves them feeling heard, valued, and supported. You’ll guide them through their first steps, ensure their queries are handled efficiently, and hand over more complex issues to our Support Specialists with all the right information in place.

What You’ll Do

• Greet customers via chat, email, ticket, and phone, quickly understanding their needs.
• Answer basic product queries and troubleshoot simple issues.
• Collect key details to ensure smooth handovers to other members of the Support team.
• Maintain ownership of the customer’s request until it’s resolved or escalated.
• Provide clear, friendly, and professional guidance on using our products and solutions where possible.
• Direct customers to resources, best practices, and self-help tools to empower them.
• Log interactions and feedback to help improve our services and products.
• Maintain a positive, professional tone in every customer interaction.

What You’ll Bring

• Experience in a customer service or support role, ideally in a SaaS or technology setting.
• Excellent communication skills and a natural ability to make customers feel valued.
• Strong information-gathering skills to fully understand a customer’s needs.
• Confidence with troubleshooting basic technical issues.
• Familiarity with customer support tools such as Zendesk, Intercom, or Freshdesk.
• Ability to explain technical concepts in plain, easy-to-understand language.
• Detail-oriented problem-solving skills and a customer-first mindset.
• An interest in technology and a passion for delivering exceptional service.

What We Offer

• A base salary of £27,000 and bonus depending on experience
• Modern town centre offices in Guildford
• 25 days holiday
• Net zero pension scheme
• Additional perks including; cycle to work scheme, staff discounts portal and Employee Assistance Programme

At Person Centred Software, we’re leading the digital revolution in social care. Our technology is reshaping an industry that impacts millions—driving efficiency, improving outcomes, and setting new standards. Every day, your work will help modernise and future-proof social care.